Public Storage Self-Storage Units at 6009 Providence Rd, Virginia Beach, VA

Susan help me with my issue. It helped me to make a better decision. Her customer service was very good and warming.

I used this storage and had a great experience. Susan helped me with my move in. She was very detailed in explaining any part of the storage and the contract. I was shown around on the security and the kocation of my storage unit. Had a wonderful experience here.

Susan helped me add a new credit card add the app which will help me in the future. She was kind and courteous. I enjoyed her enthusiasm also. Great asset to the company.

Susan gave me great experience shes good

Susan was awesome with getting me all setup! She made the experience painless and seamless!

Susan is an excellent Public customer service. She’s wonderful. She also explains details about your storage and she’s just lovely.

Susan was very nice, informative, and helpful.

Great service at this storage. Susan was a great help!

Ms. Susan was very helpful with assisting me with my storage unit. She was kind and very dedicated to her work! If i could give her more than 5 stars i would! Thank toy Ms. Susan again 💙

Susan is very helpful I appreciate her she let you know if your payment is due and call you and remind you and I'm grateful to have a cuz sometimes I forget but 14 Susan man she saved me a lot I appreciate her thank you Susan great job

Susan is great and very helpful

I'm glad that Susan works here. She is so Awesome and has Great customer service skills. She made me feel so much better and I just really enjoy seeing her. She is very helpful and knowledgeable! Thank You Susan!!!

Susan was a big help in locating info on app

Thank you Susan for the reminder. You go that extra mile for your patrons, and I.would just like to say thank you so much. One day I.will be in better shape to get in there on time. And your always so polite and caring. Thanks for working with me.

Susan was very helpful with finding a unit that not only fit my budget but my storage needs. I am very thankful for her assistance. 5 Star service.

Susan took time to help me down load the app so I can pay on my phone instead of coming to the office, I made my first ever payment through the app while Susan help me thanks to her.

Susan was a great help, she helped me find my unit in this confusing maze and was very polite. She also showed me how to work the app. Thank you, Susan.

Susan is very professional and personable. She cares about her customers and is simply Awesome!!! So glad to have her!

Susan was so helpful to me and I hope she is always there when I come there.

Susan was help me today I was so please with her she help me to get into my storage you need more help like her she a happy person

Susan was amazing and provided excellent customer service. Go see her with any storage or materials needed to support a seedless move. She helped with me and saved alot of money for helping me make and informed and practical decision.

Susan has been very helpful and has great customer service

Susan was so kind, She even helped us even thought she was on her lunch break. We are so thankful for Susan and her assistance.

Susan is amazing. She's very thorough, honest, hardworking, and friendly. She makes coming into Public Storage a wonderful experience.

Susan was very polite and most of all professional

Susan was very helpful in finding my unit. She also made sure I had my keys fiven to me when I got there. Thank you so much!

Susan helped me see the space even while it was closing time. Thankful for her.

Susan was an amazing help with my first time ever with a storage unit. She showed me how to work the app, led me to my unit, and helped with all questions I had along the way. 10/10 help A1 customer service. Thank you Susan!

Susan made my moving and storage process so easy. She was very helpful, and very knowledgeable. The location is clean and we’ll managed.

It was a great experience here at Public Storage. Susan was awesome,She has such a warm welcoming spirit. Look for her when you go there for sure.

Susan was extremely helpful today and made my experience at Public Storage a memorable one her hospitality and compassion were moving. Thanks so much for caring!! ✌️🫶

Susan was great she helped me with my issues about doors and now it works fine

Susan is amazing.. Best customer service ever… Don’t ever replace people like this with a kiosk!!!

Susan is amazing, always and helpful, made my experience an awesome will definitely recommend.

Susan came out to the property that I'm renting from, and helped me transfer to another unit. She was extremely helpful. With my problem.

Susan was great. She helped me find a new storage unit and made sure to find one close to the one I already have, making my transfer seamless.

Susan is very customer orientated. She has great interpersonal skills and is very easy to work with.

Before securing our storage I spoke with Mrs.Susan and she walked me through the process answering each question. Speaking with her made me feel obligated to use your company. She was EXTREMELY HELPFUL & VERY VERY NICE. Mrs. Susan is a GREAT ASSET to your company. Thank you so much Mrs. Susan

Wow! Susan was wonderful very helpful, very kind,knowledgeable and friendly.Susan was able to solve all of my issues problems.she was very professional.

I came in to pay my bill and I spoke with Susan she was so nice and so soft spoken I love the way she took her time with me even when I ask questions she didn't rush me or nothing she took her time and explain everything I needed to know I hope I see Susan again I enjoy her time with me

Susan is outstanding employee for managing her customers concerns swiftly in resolving the issues. I was very pleased that it was acted upon so quickly with Susan’s help!

Susan is an exceptional manager ; who extends herself above and beyond to assist her customers. .

Susan is amazing. She was very helpful when it came about the inquiries about my storage space. Made everything very easy for me.

Awesome service from Christine!

Knowledgeable staff. Received great hello from Christine Gress.

Christine Gress Was excellent. Very kind and professional. Also helped my Hubby and I immensely. Blessings

The two ladies in the front desk were very VERY friendly and professional. I am so happy I choose this location. They also will tell you the promotions and help you to save money. I forget to ask their name, but thank you Very Very much!

I recently received a loyalty credit of $30 off of my rent for 3 months. This helps a lot! Thank you.

Kerri was extremely helpful with finding the right unit for us. The process was extremely quick, professional, and affordable for our needs! Terry was also a great help with the process. I was in and out the door in no time ready to start moving things in. I would highly recommend these units and this location to anyone who needed storage!

Nancy Was An Absolutely Delight,…In Addition To The Stellar Service. .!

Had a good service and was quick and easy. She had time to show me the unit. Would def recommend

Very poor management and overly aggressive bill collectors. We weren't even a month late and they were about to sell the contents of our storage space. Don't use this place.

Very poorly managed. Attempted to sell my contents after not even 30 days late for payment, too expensive and the service folks are too aggressive as bill collectors. Do not waste your time or endanger your contents. They raise prices often for no reason.

Thank you Zach for your help with my transfer from Extra Space. You were very helpful and patient with all of my questions.

Chassidy was amazing and extremely professional and helpful with our set up!

the outside garage units flood with the lightest rain. reported to management and they did nothing to try and figure out the cause or find a solution. suggested i move to an inside unit

James and everyone I’ve worked w over the last few months of renting here have been WONDERFUL! A well maintained facility with kind professionals. You can store your belongings here with confidence. Thank you!!!

I had an issue with my storage unit and Jessica was very helpful and hot my issue corrected immediately!

Jessica was absolutely amazing when it came to assisting me and helping me with any questions I had ! I don’t know when a promotion is due but i highly recommend her !

This is a great location!! Jessica was soo helpful! I had trouble finding my sister’s unit and she had no problem being attentive and showing me where it was !

Jessica's customer service was excellent. She was thorough and very informative. This was the quickest storage rental process that I've ever experienced.

Jessica was very attentive to my needs and showed exemplary customer service! I would suggest speaking with her for any of your concerns. ⭐️⭐️⭐️⭐️⭐️

Nancy was amazing!

I haven’t even been in my unit but about 4 months and they’re already raising my rent on a 10x10 by $60. I’ll be moving elsewhere.

James was very through with my rental process. Very pleasant I'm sure he should get a raise or some type of incentive for his hard work.

Kindest individuals I've met in awhile.

James and Christine G. Are absolutely amazing. They helped me with all of my needs. This team rocks.

Karen was very helpful today there was a problem and she did all she could to get it taken care of

I had awesome help by James he’s straight to the point

Apparently youre allowed to live there with your child, block the parking lot from other customers getting by and the manager doesnt care. This has been going on for a while. I would recommend going somewhere else

Clean and secure climate controlled facility.

James is AWESOME! If there was a way to give him a 6 star review I would. I ordered the wrong size storage online, my mistake, but didn't realize it till later and James helped me out. I went to the unit, tried to fit things since I'm stubborn and everyone was so helpful. I dropped off my stuff but by the next day I realized I needed a bigger one. James hooked it up and not only found me one, (during peak season) but one right next to my current unit! Thank you!

Had a very helpful experience with the people here it was very clean and climate controlled James was very helpful

I had a unit reserved for Saturday, upon arrival, the unit I had reserved was quite a bit smaller than I had anticipated. I went to the office and spoke with James. He was able to help me get moved to a larger unit with ease. James was so friendly, caring, and understanding. He made a pretty stressful situation, absolutely pain free!! Thank you so much for all of your help James! You rock!

James was dope and super helpful! Made the process smooth and easy.

Christine is very professional, she has the best customer service, i was having a bad day and before i left she had me smiling. thank you Christine for helping me i will see you next month when i pay my bill,

James is the nicest employee and really takes the time to answer all your questions about picking out a unit! The units are climate controlled and kept really nice and clean. The units are secured very well too. They do have carts, 4 carts I was told, but seems to be hard to grab one on busy days like Saturdays. If they were able to provide more carts, I’d certainly rate them a 5 star facility. They also sale boxes and other supply’s at a discounted rate.

MICHELLE, Was by far the most informative patient and kind public storage representative I have ever experienced. I really appreciate her customer service and for this reason I will be a loyal customer. She even made laugh while I was sad in here so u just have to appreciate good ppl. I recommend Dislocation guys rent from here!

Ms. Tammy, Christine G., and Christine H. Made the process very easy and quick. Highly recommend for anybody needing long term storage use with fair prices. Being active military I was worried this would be a long process since it was so last second, but we knocked it out in 30 minutes.

Christine G, Christine H, and Ms. Tammy displayed exceptional customer service, and were very detailed in their explanations, and answering of all questions concerning my rental.

Tammy G.Christine G. and Christine H. Very helpful, kind and professional.

I have received 5 star service by all three of these lovely ladies Ms.Tammy, Gress, Christina. They explained everything well. Thank you ladies for everything I recommend this location to everyone

Michelle was very knowledgeable and display very good customer service I had a very good experience. I would recommend this location to other people

James is the most amazing employee there! His customer service is unmatched! I went in there with my baby on my hip he made the process super fast easy and explained every single thing to me. He was so professional and it was just such a pleasure to work with him. I had a really horrible experience at a different location just 15 to 20 minutes before going to the Providence location and James turned the whole experience around and made it a great one!!!

Michelle was absolutely perfect, very professional.

This place is amazing. They go over and beyond to help you find the right unit and an awesome price. Go meet Karen and James. Two of the nicest people. I give them 5 stars all day long.

VERY IMPRESSED!! VERY PROFESSIONAL!! I was rolling my eyes about having to get a storage unit. I’m listing my home for sale and need space to accommodate clutter thats sitting around. Previously military I have had my fair share of storage facilities (to include Public Storage 15years ago) which made me think I was going to have to deal with an up-sale or someone bitter about their job. But holy cow!! I was wrong. When I went into the facility I was immediately greeted by James. Very courteous and asked what I need help with. I was unsure what size building I needed. James was patient in assisting me with the information needed to make my decision. After a few questions I determined the proper size. Then came check-out. No up-sale for boxes, tape, locks etc. only letting me know they had the items if I should need them. James was very professional and thorough as we went through the contract - and at times, he had a good sense of humor. It was clear he was happy with his job and happy to be helping me out. As the transaction was coming to a conclusion James was telling me about the codes and as he told me my unit was on the 3rd floor...I’m thinking, I’m going to need a map to find it. (Haha) Before I could even ask, “is it alright if I go FIND the unit”...James said, let me show you how all the door codes work, how the elevator code works and show you where your unit is. Emphasizing that I know the quickest way to the unit. With This was a pleasant surprise to be dealing with someone with a positive attitude. James was great...I will definitely be sending people his way. Thanks James.

Tammy and Michelle gave great customer service awesome and thank you

I would like to say as a customer that the representative James was excellent he helped me I was just tired today just had a baby just running around he kept me focused and he did a great gentleman so I appreciate him and I appreciate you guys thank you public storage

Joe F was extremely helpful...He made my experience in renting a storage unit quick and easy...Thanks Joe!

Having the pleasure of dealing with the manager James at the Providence store in Chesapeake Virginia was an absolute pleasure. From the time I came in after 12 hour drive, he showed nothing but professionalism, courtesy absolute empathy for my long trip in my needs as a customer at public storage. I would only hope that you can either have people train under his direction or he can teach everyone the same techniques and beautiful ways that he makes every customer feel wanted. Thank you very much and I will miss public storage, but especially James.

Very good experience!

Great experience!!! The clerk joe was very helpful and professional. Highly recommend location!

Joe was very helpful when I came into the public storage Joe f it was really courteous and help me out and all my

James was accommodating and made sure my family and I got a storage unit!!

Clean facility and definitely climate controlled. Hard to find dollys and flatbeds though.

Joe F. Did AMAZING!! Thank you!!

I gave stars for the friendliness of staff, but I do not recommend this place. I chose the place because it advertises as "climate controlled" but it is always unbearably hot or cold inside. Yesterday, I needed some things out of my unit but after just a few minutes, I was drenched and it was hard to breathe so I had to leave. It was actually cooler outside. Also, the carts are locked up in the office so you have to go through the hassle of checking one out. If someone is even there.

Update: Dropped to 3 stars. For some reason the carts have been locked in the front office now for the past few months. This makes it very difficult to move items in or out, especially after hours. Please make the carts available again. Original post: After being with another storage company for a few years, and after the rates kept increasing, I decided to move to Public Storage. I have rented with them in the past for a smaller unit at a different, and was always happy with service. This time, I decided to try the new Providence Rd location. After a few times running into Natasha, I am very please so far with the location and staff. Natasha has been more than helpful, and always has a smile on her face with a happy attitude. Be sure to check them out. So far I am very impressed, hence the 5 stars. Thanks so much!

Brenda was very helpful and made sure I got the right protection, unit, and more. Very nice person

Absolutely loved my service they gave my mother she said Erica was super helpful when she called with questions!

I came into the store to pay my bill and Airica and Anmar were very helpful.

Very nice and clean today.

Karen was such a pleasure to work with. She made the process of transferring to a larger unit very easy. She took me to the unit to ensure that all my needs were addressed. Units are clean and well maintained. Highly recommended.

I am getting really tired of driving 20 min out of my time and NO ONE is in the office for me to grab a cart!! I am wasting my time and gas to get there. STOP LOCKING THE CARTS IN THE OFFICE!!! Or have 2 people in the office so if you need to alternate your breaks or clean the units. This is very AGGRAVATING!!! WILL NOT RECOMMEND TO ANY ONE!

Wonderful Staff you have working at this property. Im not sure but i believe her name was lauren. She was highly professional and super easy to work with. Definitely recommending this particular location because of her service. I hope you pay that young lady well!!

Lauren was great very very helpful!!!!

Lauren was SO helpful, patient, and kind.i went to the office all in a frenzy since i have allot going on and i hate moving let alone having to put my stuff in storage.however, she seemed to be very professional and well trained to takecare of those kind of clients I was very impressed.most people would be impatient and a bit rude.but she stayed calm and it calmed me down too.i HIGHLY RECOMMEND THIS PLACE.AND PUBLIC STORAGE OWES THAT YOUNG WOMAN A RAISE!!! IM NOT JOKING EITHER.SHE'S INVALUABLE!

Find another place to store your things. Price good. Clean, yes. Outside of those two things this is the worst storage company I have ever had the inconvenience of using. So, they’re not a 24hr access storage company, but you know that when you sign up. But this also means that you have to get in and do what you need to do on your day off or do it within the limited amount of time you have after or before work. No problem, right? Wrong. I and others (because I’ve spoken to several other frustrated customers in passing) have to come back more than once to our units because they don’t have nearly an adequate amount of carts to get your things back and forth from your car. So either you sit for what ever amount of time till someone is done with the two carts or you leave and come back. Apparently when they opened, how ever long ago that was, they had 8 carts. But now they’re down to 2. 2 hand carts for some several hundred units. They have no intentions or plans to provide more because the carts are considered in the eyes of the company to be a “courtesy” to customers. So this means that if the next two carts are stolen, by another selfish misguided person, then it’s on the other hundreds of customers to figure out how they’re going to get their things from vehicle to storage unit. It’s simply poor customer service. When ever your customers are inconvenienced, for a reason that you should budget for or rectify, it’s poor customer service. I don’t recommend this company at all. If I had the man power to simply move my stuff to another company I would.

Need more carts

Really clean and well maintained! Definitely would recommend storing anything that needs a climate controlled environment here.

Wonderful new facility! Super clean & bright! Anton could not have made my sign-in sign-up experience any easier! He was totally professional, kind and super patient with me!!! I HIGHLY recommend this location for your storage needs, seriously, could not have been a nicer experience!

Having rented a unit at another not-as-nice storage place, this one at the new climate controlled public storage on providence is as close to home as one could hope for. If there was running water and a bathroom, I could live there happily! Very nice accommodations for all my between houses stuff!

Very clean facility with nice people working there

The space is large and it's climate control which means NO HEAT! Very clean and spacious with ZERO mice, 🤫...great storage facility, where owners/managers pride themselves in knowing that there customers are safe, Public Storage has a great security system in place, actually many, every second your on the property your also on camera. I know my belongings are safe there. No Worries Whatsoever! 5 STARS

Good rates

Anton was super helpful and friendly

Yea the property is clean but the door hasn’t been working for over a month. The elector hasn’t been working for two weeks. Everybody have to go through one door. What’s the purpose having two doors of only one can be used. When I asked the manger when it was going to be fixed she said “I’m not the elevators I just work for Public Storage” rude comment for what!!?! As a paying customer I should have convenient access to my unit. I’ll be moving my stuff very soon.

Variable pricing is a blessing and a curse - timing is every thing.

Lauren was very helpful, professional and polite! Thanks for all of the information and help!

Service representatives very friendly, knowledgeable and ready to help. Business very clean and easy access. I highly recommend it.

They are so nice.

Thank you to Natasha and the team at Public Storage! I was able to get a very affordable rate and move in within a day of booking my reservation. Natasha made the process very fast and easy with a smile. Definitely recommend!

Natasha gave great customer service and had great product knowledge.

This is the first, for me to put anything in storage. I met Natasha and she is a very nice person. Iam selling my house, because the love of my life passed away from cancer. She made my stress about doing this very low. You got a good one with Natasha. Thank you public storage👍

After reviewing several properties, I chose Public Storage because the Manager, Natasha, patiently answered all of my questions with such a level of competency that I knew my belongings would be in good hands. She was a joy to deal with and rightfully takes great pride in her new, clean facility.

Very nice new location. Only thing is that it is not gated, however you do need a code to get into the building. Natasha was very helpful and knowledgeable, and helped me select the right size for my needs.

Natasha helped my wife and I pick a unit effortlessly. Our soon to be 1 year old loved her too. Congrats on the baby!!!!

Natasha was extremely kind and helpful. I very much appreciate her excellent service.

Natasha was very helpful and she answered all my questions intelligently.

This facility is new and beautiful. Very clean and well managed by the most friendly and helpful associate Nastasha. She provided exceptional service to us and went above and beyond to give us all the options to best suite our needs. I highly recommend this location.

i am pleased to say l had a great experience with Natasha. Such a pleasant young lady and helpful

Natasha is extremely pleasant and hopeful!!

I am pleased to say l had best experience with Terry the property manager. Such a pleasant young lady and l was her 1st. Customer YIPPEE