Public Storage Self-Storage Units at 1332 Kempsville Road, Virginia Beach, VA

Regina was very helpful

Regina was so helpful and friendly! When I needed to get a larger unit, she made it easy and hassle free

Brenda was very helpful!!

Brenda was really nice and had great customer service

The best part of renting storage units here is having Regina walk you through the process. She explains what you need to do at the perfect pace so you understand your options and responsibilities. As I loaded our unit, Regina was out and about making sure the facility was clean and maintained as well as keeping an eye on security (e.g., noticing when and knowing why an owner left a unit unlocked). She makes me confident our possessions are well cared for at Public Storage.

Slide lock mechanism is rusty. Someone worked to make it easier but it is still difficult to use.

Regina, took care of me with a smile. Explain the policy and advantages online vs in the office. And just friendly great person. Definitely go out my way to use this storage

Regina was really helpful while I was searching for a storage unit, I just relocated to va and was very nervous because I was downsizing but with her customer service and knowledge I was able to store all of my belongings safely. Thank you Regina and thank you public storage.

Went by Public Storage today and was helped by Regina and she was awesome! Very personable, helpful and funny! She made my day.

Nancy was a wonderful help when we pulled up to move into a bigger unit. All the while training a new team member to boot. DEFINITELY recommend.

REGINA is AWESOME! She is always so helpful and easy to work with. In a world where customer service is lacking REGINA IS AMAZING!

Arrived early, the company helping move got us there around 9:30. The owner is a total sweetheart. Spoke with her for a bit just introducing myself. Very happy with my decision to store here. Jesse Reece

I was switching from 10x20 to a 10x10. Regina was very accommodating. She found me a unit close my old unit. She's the best...

Regina was wonderful and very sweet. It’s customer service like that makes me happy to see that someone is good at their job.

Love Regina! She’s so helpful and attentive to everything.

Regina is the best. She was very helpful and is knowledgeable about the services Public Storage offers. She takes the extra time to know her renters and makes suggestions so that your renting experience easier.

Easy to access with good lighting. Regina is great in regards to assisting customers, she really helped me with the process!

The unit I originally received had some ceiling/roof issues. Regina was very helpful in getting me into a good unit and assured me repairs are planned for the damages.

Regina was a big help! Thank you

I walked into this public storage, and the woman that works there Mrs. Regina really help me out with my moving situation, not only did she give me a 10 x 20…it was cheaper than most places but she was very knowledgeable and did an amazing job she’s very friendly and helped me save money as a military member ❤️

REGINA IS THE ABSOLUTE BEST! I was starting a remodel and needed a storage during the process. Regina was so professional. She was extremely personable and polite. She went above and beyond to accommodate my needs. I would rent here again for sure!

Regina deserves 5 stars she helps do every th big she can to take care of you! ⭐️⭐️⭐️⭐️⭐️

Ms. Regina (Facility Manager), was really nice and very helpful!

Ms. Regina assisted me in reserving my storage space. She was pleasant, helpful, and extremely patient with me. Ms. Regina went beyond the call of duty to make sure I got the space that I wanted. I give 5 stars!

Regina was wonder she answered all my questions!

Brenda!! Is a wonderful employee! She actually gave alot of info because im new to having my own storage! Highly recommend her!! Great job!!!

Ruth was VERY polite and respectful, just an awesome person all the way around!!! I was very pleased with the process of getting a unit and how easy it was. I would recommend this location to anyone!!!

Very kind office clerk was very friendly and professional

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Ruth was kind and very helpful on a stressful day. Thanks Ruth!

I prefer indoor storage units now. This one not bad just spiders and webs. Very expensive for what you get.

Brenda was amazing! So quick and friendly

Is there outdoor access

Our online rental was quick, easy, and efficient. Regina and every other person I spoke to was professional and helpful. I would definitely use again.

Miranda was INCREDIBLY knowledgeable and professional. At the same time she was patient in explaining and checking for options for me. I felt like I was being taken care of by a good friend not the employee of a business. The spaces available were perfect for my needs. I left with one and a reserve for a second JIC. Miranda did that for me.

Very thorough and informative. Explained what I needed to know and answered all my questions. I returned to this facility today to rent another unit and found that my original review is still accurate even after 4 years. Thank you, Jessica for wonderful customer service!

I met the new manager, Miranda, last week. I’ve been renting a unit at this location for about 7 years. In all of the times I’ve come to rummage through my unit throughout the years, I’ve not ONCE seen any manager take interested in the property and maintain it until I met her. The carts are beat up and barely suitable, entry ways can be trip hazards, dry wall is all beat up. But Miranda was walking up and down the unit roads and going inside the buildings to inspect everything. I had zero clue as to who she was until she introduced herself and said she was making sure the property get any needed repairs. Also, someone is coming to check out the climate control. Something very important to those of us who pay for climate control for a reason. I hope Public Storage can further Miranda’s path. I’m excited that we now have someone who wants to take care of the property and ensure our belongings are safe and secure. More than that, she’s great to talk to and you can tell she cares. Thank you Miranda for coming to the Kempsville location!!!!!

Miranda is one of the managers at this location and she rocks!! She helped me get all of my paperwork filled out and moved in at an excellent rate! Plus the move-in cost was only 1$ for the first month! Also if your military stop into the office and ask Miranda to get this info put on your record, glad I did! Thank you for all your help Miranda and public storage!!!

This was a great experience! MIRANDA was very helpful and friendly the entire time. She went above and beyond to assist us. Would definitely come Back.

Very friendly Manager. She keeps the property under control and got us transferred in no time.

Great staff and clean facility

This is a nice facility. First month’s rent for only $1. Can’t beat that! If you have your own lock, bring it. Otherwise, you have to buy one of theirs for $20. Anton was very helpful on move in day. I would recommend this place.

Jessica helped me close out my unit. Fast and very friendly. Made it a very easy pleasant experience

Jessica was amazing and so wonderfully helpful. Not only was my visit and registration so easy and quick, she made it fun and relaxing. I'm very glad I met with her and chose Public Storage.

Signing up and walking through the process was easy and even fun! Jessica was amazing to talk to, so helpful and concise, and she kept everything clean and organized. I'm very glad I met with her and chose Public Storage.

Wish I could give a 0 star. Price increase is outrageous! Only give good deals to new business then jacked up after 6 months! Give me a break! Down the street they'll lock in a good price for at least a year.

Will be ending my lease very shortly. Rent has gone up which can be expected however new people can get the same size storage for a much lower price online. I have paid on time and have not complained at all even though conditions have not been great there. My storage is located in back and it always floods in the back. Would not recommend especially with all of the other close storage facilities close by.

Horrible experience. Rent has gone up but online you can rent for cheaper price. They don't offer the same prices or savings to those who pay on time and are current renters. I do not recommend this storage facility.

Have been pleased with this facility for several years. This location has easy access and good lighting at night. Helpful managers.

Jessica Was a courteous and respectful associate to deal with while I was there paying my monthly bill . I only wish that all other locations had a Jessica as a. representative . Thank You for having a well manner associate

Best experience I’ve had at a storage unit, Jessica was wonderful and helped me out so much.

Regina was extremely helpful and knowledgeable! Thank you so much for all your help!!!!

Jessica was really nice as soon as i came into the store. She answered every question professionally and guided me to what size unit i really need .

Thank you Jessica for your assistance. She's really sweet and very knowledgeable 😍

Thank you Regina for making my experience a wonderful one. Great customer service and a great representative for the company.

It is a great place tostore all your personal items and Regina was very knowledgeable and helpful

Kodie was very polite and efficient. The unit was clean and I got in and out without any hang ups. The price was right and I will let others know about the service.

Great price, wonderful customer service. Applied for a unit online and had an appointment in 30 minutes to set everything up!

Izzy was very polite and helpful in helping me pick a new unit after I have been here fir over 2 years. My unit had a water leak that wasn’t too bad but Izzy quickly suggested that I move to a unit that was only 3 doors down. Her assistance is highly appreciated!

Great customer service. “Izzy” was very helpful.

Great service from izzy today!

Great costumer service ms tammy was great

Izzy was so kind.. she made sure everything was going well with my unit and answered my questions...the customer service here is unbeatable.

Rodney was extremely professional and answered all of my questions.

Very helpful employees here.

Public storage offers a great deal on storage needs but it’s a win win when you have a great person like Aubrie that makes it a completely stress free experience. GREAT JOB AUBRIE!

Good location and prices. Safe area. The staff was excellent, especially Aubrie. She was well informed and friendly! Would highly recommend.

Came in to pay my bill and had a great experience with an employee by the name of James Pullen. I was wondering how else i can pay for my unit since school is back in session and my work hours will differ. He was very attentive and informative in letting me know that i can do it via online or phone since i wasn't comfortable with the autopay. It may have been a silly question and something i could probably look up myself but the fact that he took time to explain and give options to me made all the difference. Thanks James!

Aubrie did a great job covering the specifics of the storage contract, as well as making sure I had the materials needed to protect my items while there. Most helpful!

Aubrie was amazing. Very informative and knowledgeable. Took the time to show me an empty storage space to help figure out what I am really working with. Definitely great customer service, thanks again.

Excellent customer service!!! Staff has been very supportive. Terry has helped us with our specific needs/requests. Site is clean and well maintained. I will always come here for my storage needs. Thank you so much in helping us transition from home to storage and to new home.

My experience was excellent Aubrie is the best thanks

I had a wonderful experience while looking for a storage unit. The employee, Aubrie (on Kempsville Road) was VERY polite and VERY helpful! She answered all my questions and walked me around to see all the units.

Aubrey was very knowledgeable and gave great customer service.

Great service and advice from Aubrie with servicing an existing unit!

LYNN H. GAVE GREAT SERVICE AND VERY HELPFULLY FROM BEGINNING TO END. DEFINITELY RECOMMEND.

Lynn H went over and beyond to assist us with our storage unit! The customer service is superb! Thank you so much for everything Lynn H!

Great location and very friendly staff, Lynn H was there to answer all my questions.

Easy to deal with property specialist Karlee was extremely accommodating and friendly. I would send anyone looking for a storage space to her.

It's stated out great. But with only months in my unit they raised my rate 20%.

Omg Delene was awesome 👍 thank you so much for all your help and support Delene . You expanded everything to a tee , helped me get what I need for my space and you r so friendly and customer service was great . And grounds was clean and nice and I feel very satisfied that I came to the right place you was nice on the phone and in person thank you 😊Delene

Came in the stoge and meet lynn H and she help you to buy you need to your storage i recommend this public storage.

She is excellent job!! Nice and friendly person !!

Lynn H was a huge help into explaining the process and keeping it timely and professional. Definite recommend!!

Where do I start? I am a military member and was had to find a storage for my household while I went on deployment. I went for Public Storage on Kempsville Rd. And I can't be thankful enough for Sarah. She was available and actually work a little late just to allow me to drop my stuffs before at the storage unit. She is of a rare positive and customer driven customer service attitude. I will not think twice before using Public Storage again in the future, and I HIGHLY recommend it to anyone in the Hampton roads in search of storage.

Everytime I stop into this location the customer service is great! Sarah is always smiling and has a genuinely nice personality.

Sarah was very friendly and efficient at her job, made storage a breeze. Thanks again for everything!

The facility was kept very nice and clean and well organized. Sarah's customer service was exceptional. She was both informative and helpful to us and also overall a very friendly person who I would feel comfortable going to with any questions I may have. My expectations were definitely surpassed.

Matt is very friendly and helpful, great service!! I love how convenient the Kempsville location is to my place.. I highly recommend this company.

Checked in to a unit today. Sarah was extremely pleasant, knowledgeable, and helpful. Very happy with our decision to do business here.

Stacy was wonderful and made sure we were getting the proper size unit for our needs!

We went to this location after being referred from another location. Sarah checked us in and showed us our unit. Was extremely helpful friendly and knowledgeable about her product. Unit was exactly what we expected, they set up auto pay so I don't have to worry about it. Super staff great location ... couldn't ask for more. Sarah rates 10 starts with us!

Sarah was very kind and extremely helpful. 10/10 will recommend public storage to my friends.

Sarah was friendly and helpful

Sarah was extremely helpful in getting our rental prepared and processed. The 10x10 we are renting is clean and easy to get in and out.

Sarah was so nice and professional! Explained everything in detail and made sure I understood everything! Highly recommend her and the facility which was very clean!

Lindsay was awesome 👏 super helpful and nice

Best storage experience ever, Sara was amazing. Super quick process will recommend to everyone!

Met Lindsey very professional and courteous assisting with my account.

Danisha and Lindsey were awesome. They took the time to show me multiple units and help me decide which was the best for my situation. They were friendly and courteous and answered all of my questions.

Very nice Matt

Matt was very attentive to all my needs!

Matt was very professional and gave me great advice on my storage needs.

Good service, just not happy with the rent increase every year. Would be cheaper to empty storage and restart a contract every year with the bonus of first month free >.>

Public Storage needs to be out of business, it's the biggest rip-off they don't do the fixing like they're supposed to and they just keep raising the prices on you

Matt Is Awesome!!!!

Gladys was very professional and helpful. She gave great information and options to which storage facilities. Awesome all the way around

Excellent service

Matt was very helpful and thorough!

They are very understanding I would store my belongings here again

Danisha was very help with my many questions. She went over everything to make sure I chose the right size unit. I highly recommend using them.

I was really not sure about renting storage, but after speaking with Matt, the worries were removed. Thank you for giving me peace as I swapped my card!

Matt is wonderful. Personality great. He showed me everything. Awesome!

Rep was very knowledgeable and respectable.

Matt was very helpful and professional!

Enjoyed being helped by Stacy, she was nice and respectful. She was knowledgeable about all areas of the storage and she puts out a great vibe. This allows me to be grateful that I chose Public Storage over any other storage places. Shes great. Thanks Stacy!!😁

This place is a scam! I had my storage unit since April. I've always went into the store to make my payment because I'm old school and don't know how to use the internet very well or email. Well usually I pay with my debit card bug in July I paid with cash, I never got a receipt. Come August they send me an eviction notice (I thought my rent wasn't do until the 12th which was the 1st day I 1st rented the unit that was my fault) anyways I went up there and told them I paid July rent in cash they said they have no record of it. I asked if they maybe put the payment toward the account someone made up for me in June before they deleted it? At 1st they said they had no record of another account of mine until I showed them the confirmation email. Then the management (some girl) that called me while I was there said I must of made another reservation for myself. I had the unit since April I didn't make the reservation! It's awful funny the one time I pay in cash they don't email me a receipt! I think the guy pocket my money! They wouldn't go back and view the cameras because I couldn't give them an exact day! Oh and their hours they are suppose to stay open for business are until 6pm I was there at 5:38 and the guy locked the door and wouldn't let me in until I called the customer service number to make a complaint. I wouldn't recommend this place to anyone!

Brenda is awesome and an amazing help

I will never use this storage place again

Matt was so awesome

Brenda was so wonderful. She was kind and explained everything in detail. I would recommend this place and make sure you ask for BRENDA!

Matt was excellent! Help me get exactly the size I'll need for my things. He even had great suggestion about products that will make my move in easier. Thanks again Matt.

Great customer service!

Awsome service from the moment we walked in felt a genuine warm welcome and treated with much respect, AWSOME

Great help getting started. Thanks

Matt provided great customer service and was very knowledgeable. Great prices and good location.

Really thorough!

Krysta is super nice she went above and behind to make any ever accommodations that fitted my need. If you are ever looking for a storage unit public storage is the only place to go. Ask for krysta

Krysta was extremely knowledgeable and thorough when helping me to open my storage account. Location is preferable for it’s ease of access and space allowance. Would definitely recommend Public Storage for their online deals and overall convenience.

Good Service 😁

Easy in and out

Very nice and informative. The space was also very clean. Great Service!!!!

Matt was awesome and handled all my questions very professionally!

friendly and fast service

Matt was awesome. Very efficient. Helped me with all my questions and was nice when I threw a fit over insurance. Thanks Matt.

Matt was very helpful in the moving process.

Very helpful guy

Matt was very helpful and informative!

Wonderful Service! Matt was very helpful!!

Very nice service and straight to the point

Matt was awesome! He helped me in every way possible even though I showed up right before close!!

Great units with easy access.

Matt was awesome. Fast and friendly customer service.

Quick the other people can see it made everything easy and convenient location

I was very happy with the service of the manager when I had a payment issue due to a credit card fraud attempt on my chosen card for auto payment. Many boring details I won't include. The manager (Matt) spent a lot of time to resolve my problems. He went well beyond what one might expect. Great guy, great company!!!!

Stored our apartment here for 8 months. The unit was clean and the property managers were always really friendly. One time we accidentally locked the unit incorrectly and they called us and emailed us the very next day so we could get it secured again. Our unit stayed dry even through hurricane season. Overall a great place to store your things!

This is Bob storage this is Jack talking about clothing stores this is a nice location to be if you want to rent a storage here it's really a nice place and nice manager and everybody will work with you on your unit y'all have a nice day thank you very much bye

Very helpful and informative!

Fast and frendky service.

Matt was very nice and helpful in getting me my storage unit. A very pleasant and kind employee

Maintained storage facility. Has climate controlled and non climate controlled lockers. Decent rates.

Great service! A wealth of info and Matt was a true professional!

Never having used a storage unit before Matt answer all are question and concerns and made the process a breeze highly recommend!

Matt was great. He was very informative and friendly as my first experience with renting a public storage I feel this is how all of it should be.

awful, Went all the way to this location because they had a 5' x10' unit $25 cheaper than the 2 Public storage locations right by my house (one being right across the street). Within 4 months they raised the price without notice to $30 above what they were already charging. Not going to stay here if I can have the same unit for less right by my home.

Great customer service Matt was very helpful & nice

Good and professional.

Clean units and fast service.

Matt is awesome

Super easy and friendly! I recommend them!

Brenda is AMAZING!!!!!!!!!!! Highly recomend her and think she is the best. So helpful and attentive to customer care. Really love her company and all her help during our stay with Public Storage!!!!!! Brenda, is terrific!!!!

Quick and easy, clean facility.

Mr Matt was a great person to help with all my needs...wonderful person thanks for everything

Matt is very helpful and knowledgeable about storage, and what accessories you may need to make your move in easy.

Matt was great!... He knows how to treat customers!!!!

Matt was very helpful and provided detailed information for the storage rental.

Brenda was incredibly helpful and I was out in no time. They were half the price of other places nearby. Clean and easy to drive around and room to turn and back up. Two years later: over time the price more than doubled, I had a termite infestation and the ceiling fell in on my stuff. Good for short term.

Great location, convienient....EXCELLENT CUSTOMER SERVICE....Matt was absolutely great to work with...

Great friendly service

Awesome experience ... quick and informative. .. Matt was the best manager I have ever dealt with when it comes to moving and storage ... Highly recommend this location!!!!!

It's definitely been a good experience with Lakisha here to help me get everything squared away.

Quick and easy paperwork. Matt was excellent,give him a raise!

Matt was very helpful and great at meeting mine needs and helping me to make a good decision about the type of space I need.

Matt made everything very easy and pleasant for us. Thanks again!

Very helpful, and we'll maintained

Matt was really helpful and very friendly.

Very clean property and Matthew is very professional and informative

I had questions about the lease. I mean, if I read something that says customers can't ban together to sue etc. I am going to question that. Why has there been a need for customer's to ban together and sue? Instead, of answering my questions Matt & the store Manager's response was, "if I don't like it go somewhere else." What?! I was utterly appalled by their customer service. Not only that, Matt made it sound like it was mandatory for me to purchase their insurance...which was completely UNTRUE! After I confronted him about this he told me I couldn't get a refund bc I already paid for the month. Needless to say, I do NOT recommend this storage facility. There is a reason they are running a $1 first month special.

Quickervice. friendly staff. Clean spaces. Great prices.

Excellent service

Matt was very pleasant and thorough.

Matt was extremely helpful, informative, and very friendly. Our unit unit was clean and the right size. Would definitely recommend public storage off of kempsville road to anyone. Thanks Matt : )

I was given valuable information and Matt was very helpful.

Matt was very Friendly and knowable about the company

Matt was very helpful From the first day I placed my reservation to the day I moved in. He was very attentive and understanding about my move. I'm very glad to be storing my belongings at this location.

Very smooth rental process. Matt was very informative and polite. Very convenient location.

Matt was really great woth his customer service. I would definitely recommend this location.

Very quick process. Matt was Very helpful as well.

Matt was very knowledgable, helpful and friendly

Matt was very very helpful! I can't believe the rate I got!! I'm so excited

Friendly, safe

Matt was very kind and property is clean

Very helpful with everything made storage easy.

Matt gives excellent customer service and the location is great.

Outstanding service. Very professional.

Great service! The property manager is very knowledgeable and efficient. Had me in and out quickly. Good location just don't go during rush hour.

I came in for some prices and Jamie helped me get the information I needed. I'm going to be moving soon and she answered all my questions. I recommend coming to see Jamie, she'll greet you with a smile and a friendly attitude!

Nice and friendly

Matt has been great. Units I have had were always in good condition.

I didn't have a lot of time so Matt got me in and out of there quick. I know I can always rely on Public Storage for nice clean spaces and decent prices, they are pretty consistent around the country but you can't always get good customer service so I appreciate it when I get it. Thanks Matt!

Customer service was very polite and got me the information i was looking for in a timely manner!

Danielle helped me with my lock issue. Thanks so much. The best.

Moved units to save money! They were very accommodating. Lots of work to upgrade property pending. Customer service excellent!

Customer service was top notch!! The entire process was quick and easy.

I was looking around for a family member and came across this place . Great customer service ! Danielle was polite and very informative. Keep up the great work guys!

Danielle Dunn a great worker

Excellent service. Danielle is very friendly.

Coolest place ever duh.

Danielle was very thorough with explaining the details of the unit and how the storage unit works.

Customer Service was on point and getting my storage unit was really easy. I would recommend this location to anyone.

Very Efficient

danielle was very helpful. and it was very easy to vacate

Danielle was very helpful and friendly! Good experience!

property manager Danielle was amazing at answering all of our questions. very pleased with our experience. would recommend to anyone

Very nice

Excellent experience. Danielle was extremely helpful in answering all of my questions. I would highly recommend this place to anyone.

Danielle was quick and explained everything perfectly in great detail to my friend. She was a delight to talk with and has even convinced me to move my current stuff from Jack Rabbit Storage to this great location for a much better deal! I will definitely be recommending them to anyone and everyone.

I was very happy with the service and the cost. Not all units qualify for the $1 special but the great thing is, if you get a unit that does qualify, there is no long-term commitment. It's month-to-month. I was very pleased with my overall total and Danielle was extremely helpful and friendly. I showed up with a car full of stuff and was unloading it within 20 minutes. The process was quick and the service was excellent. I highly recommend this place!

EXCELLENT - Service Manager at this location goes above and beyond in customer service to assist clients. Very pleased with effective communication and effort put forth to resolve any concerns.

Danielle was wonderful in helping me get a unit!

Great facility and Friendly customer service ! It's very clean and I would definitely recommend to friends and family !

Dana was absolutely amazing, very efficient and answered all my questions. Providing me with excellent services and the best unit to suit my needs.

Everytime I come here it is a great experience. Dana has great customer service. I've never had one bad experience with her as many times I've been here. Great place to have a storage unit!

Dealing with Dana has been the best I had dealing with public storages,she has been simply amazing ,!

Always very professional help and a smile! Recommend this facility to every one!

I have a pleasant experience with Dana at Kempville public storage. She is always very helpful , attentive and courteous.

Top notch service! Highly recommended.

Dana was very helpful. She answered all of my questions.

When me and friend walked in to rent a unit the young lady Dana was so helpful. She explained everything so well. My experience was awesome. I would highly recommend this storage unit.

The Manager name Dana was awesome, I came to the store as she was closing up, and she stop what she was doing to help me get my storage room.Although she had to stay a little later than she planed she displayed great costumer service, love the experience.

I had a very pleasant experience with Dana at this location. Great customer service!

I was greeted with a friendly smile and all my questions were answered. Dana new exactly what I needed as described. I would recommend this facility to anyone that has to store anything.

Very friendly honest and help full

Dana the store manager was absolutely wonderful in the assistance that she provide me while I was getting my storage. When I needed a larger unit, she did an awesome job of finding and getting me into another unit within a day's notice. She was truly wonderful in how she conducted business with me. Thank you so much.

Excellent customer service all the way around!!!!

Dana helped us and she was awesome, friendly, funny and very knowledgeable. The facility was in great shape, the unit clean and well lighted and the entire facility had excellent security. I was happy to rent from this location.

Erin was every informative and was very helpful on providing service I inquiring about the storage units.

Dana is the best rep I have ever had the pleasure to meet in any customer service area. She is very knowledgeable, friendly and genuinely cares about her customers!

Very pleasant, efficient, and professional.

Dana was very helpful she is a positive person, very knowledgeable about storage and she made my decision very easy.

John was very helpful. My reservation was cancelled and he was able to retrieve it. Excellent customer service.

Dana was nice, courteous, and professional.

The service was wonderful! John helped my friends and I and he was very informative and had a wonderful attitude! The units were clean and the customer service was great! Highly recommend to every one

My boyfriend and i rented today with dana who was very helpful she showed us a varity of spaces that would fit our needs

Excellent service, great location

Dana is great. Always helpful when I need something. And I'm needy!!

I came in to the Kempsville rd. location and made a payment on my parents account and was given excellent customer service. Dana the property manager made my trip quick and easy. She answered my questions and ensured that the payment posted. It's good to see people actually still care about helping the customer.Thank you!

At first I was'nt looking forward to starting the process but Dana made it so easy I didnt even mind, it was done so quick she was very nice and could not have been easier. Thank you Dana

I had several issues with my moving company and KIMBERLY was awesome, helping me by switching units, not once but twice. She was so friendly about it and really tried to accommodate me. Thanks!

When I arrived from Albany GA to Virginia Beach at Public Storage on a Sunday afternoon I was greeted by Dana she made receiving a storage area very easy with a smile and she showed great professionalism. My trip from GA took me about 14 hours when I arrive Dana made me feel right at home thanks for the great customer service. I think Dana should be awarded for a job well done. Paul Patterson

So far so good, I rented 2 units because my husband and I and our children are moving out of the country and we need somewhere safe that we can store our things to await our return. I liked that I was shown the storage options and that there is always someone available to help you.

Great customer service...... I am very pleased.

Customer service was great. She was able to walk us to see 4 size of storage units, and answered my mothers questions (who by the way has a very strong accent) and mine very patiently. Brittini can teach a few folks on how to treat a customers. Thanks!

What was the point of a reservation? I made a reservation 11 days ago. These people called me three times to confirm it. I arrived today to pay for the unit and they rented it to someone else! They tried to stick me in a smaller one for $2 less then in a larger one for $20. By the way - resolving the issue is not calling other locations to see if they have units available - I reserved a unit at your location for a reason! Thanks for wasting my time.