Public Storage Self-Storage Units at 4400 Princess Anne Road, Virginia Beach, VA

Very poor! I had a climate control space. Last January the lock on the exterior door to the climate control units was jammed for 10 days...therefore there was no access to my unit or the other 5 units in that space. No one is on duty at this location and it's extremely difficult to reach customer service all you get is voicemail. Three days ago I went to put items in my unit to find the exterior door lock had been vandalized leaving a hole where the lock should be...THE DOOR WAS WIDE OPEN! From the parking lot I tried to reach management to report the problem and while I was making the call three teenage boys banged on my car to intimidate me. No one answered my call I got voicemail yet again...two days later I got a call back from district management. I was told a lock was on order but No idea when it would arrive or when I could expect the storage to be secure again. Yes I did have a lock on my individual storage space but the walls do NOT go to the ceiling...anyone could climb over the wall and get into the units in the climate control area. Lastly, there are cockroaches when I moved out I was shocked to see how many there were. Yes their prices are lower than most but you get what you pay for. Do Not take chances with your belongings or your safety at 4400 Princess Anne Road Public Storage location. Terrible experience!

I don't understand what is your talking about I was never there at Publix Storage Google need to Update their Maps Thank you

There is nobody on site and I went there and there were two people robbing the storages nobody answered my calls and they just got away with it and they told me they'd have to look on the camera to see if they could see anything it is the worst place ever I would never recommend anybody going here they overcharged me never returned my money very bad place

This location is ran without a staffer on the grounds. Its well maintained. They have raised the rent 2 times in the year I've been here, which hurt a bit. The manager that I've spoke to from Buckner location is super helpful.

Wasted my appointment and guy or gal didn’t show up for their locker

So far so good. Storage unit clean and in order.

Mesha was very helpful she answered all my questions when I got to the storage unit there was no lock inside that she said would be there I called her and while I was unloading the truck she sent someone with a lock,, nice,,

Great Customer Service, Thank You Jaleesa!

They don't like to honor their prices and then randomly Jack up the already way higher price that you pay.

Worst experience ever. My mother rented a small storage unit for a couple of months bc she lives out of town and got all her things out late February but forgot to about the lock and they have been charging her every single month for a unit she’s no longer using. When we tried calling up there they were not understanding and offered no help. They’re just money hungry! Watch out for this place!

Susan has provided me with excellent service. And answer all questions. I have not had a great service like this in awhile great job Susan

Susan has been very helpful with the issues I had. thanks

Susan has been very friendly and helpful every time I’m in or have to cal !!

Susan was so helpful and resolved my issues quickly. Fast friendly and efficient!!!

Susan had a warm smile and a great knowledge on the storage units. Had my things here as I was on deployment and they are very military friendly. Everything was in great condition and even has climate control. Great place to keep my things.

Susan has given me amazing customer service!! She was very helpful and got me into my storage unit very fast. Everything was convenient. Highly recommend this place!! Remember to ask for susan!!

Excellent customer service!! Brenda is so personable and informative.

Brenda was very efficient and helpful and I appreciate her service today!

Brenda was very nice and helped

Brenda was awesome, really kind and informative. This Public storage is in a good area. Got us everything we needed and answered all our questions. I feel very comfortable with leaving my belongings here. 10/10 service.

Great service Candice was very helpful!

I want to say that I needed help with information on a unit and Candace was extremely helpful, knowledgeable, kind, and professional. I will be returning soon to rent my space thanks to the outstanding customer service that I received.

Susan has been wonderful during my stay , always friendly and helpful!

Keith made this SO easy for us. Thank you for being thorough and making moving in a breeze!

Great customer service by far from any storage place I’ve been too!

Thanks bree you were awesome with helping us navigate through all of this!

Susan was very informative and polite! She is amazing with her customers!!!

Brenda is the real MVP

BRENDA WASS AWSOOOMMEEE

Very nice and accommodating

This location is great.Susan was amazing great customer service, made getting a last minute storage unit was breeze!!!

Susan is kind and very helpful to customers

Susan gives us good customer service every time.

Thanks for all the help Keith.. it is appreciated..

I needed a storage unit for a quick move and Bri was very helpful during my situation. Thanks!

Great experience, very clean, Keith is very personable

Thanks Keith for your help with my storage unit. It is working well.

shout out to Keith for great customer service, i came a the end of the day needing a storage and am happy with the service i received.

I needed an additional storage unit and Keith took care of everything quickly and easily. Nice facility.

Brenda was awesome in helping get a storage unit for my needs. Completely transparent in all the rental fees and helpful in making the billing convenient for me. Highly recommend her at Public Storage.

A great place for storage. Nice and clean. Keith was great.

I'm not sure what to write about a storage space. Keith was very helpful and the property is clean. Thanks.

Rented a 10x20 unit. It was clean, no issues. Made reservations online so most of the paperwork was done when I came in. You have to have a lock with you, otherwise you have to buy on of their's. Also, you need to have a minimum of $3000 insurance. Either your own policy or get their's.

I was in need of storage but really didn't know what I needed. Fortunately Keith was very helpful and explained everything to my husband and I. Thanks for making it a pleasant experience.

Great customer service by Susan

Me.Brenda at 5529 Virginia Beach Blvd Location I love her. Shr has great customer services

Brenda is the best, good orientation, quick service.

Great customer service

Excellent customer service

Great customer service!!!

I looked at several places in attempt to find the most convenient location for the best price. Costumer service was not necessarily a priority, but this place had all of the above. Danisha was working the front desk and I was very impressed with this young lady. She was polite, informative, and she made the process a breeze. I was in and out in no time. I definitely recommend this establishment.

Great customer service thx Susan!

Tina has made my day . She was so helpful with what I needed .

Fantastic customer service

Keith always give great customer service

Stacy was an absolute pleasure. Very proffesional. I would highly recommend this location fot your storage needs.

Stacey did a great job ensuring we had the right unit for the items we had. Best costumer service I’ve experienced and will be looking forward to continuing using public storage in the Virginia Beach area. Thank you so much.

Awesome service....Stacy was most helpful.

Stacy is a great employee. I had traffic to deal with on the way and it was close to closing. When I called, she was willing to stay back a few minutes to make sure that I was taken care of with placing my new lock on my new unit. Great Location and wonderful customer service. Thanks again Stacy.

the office manager Stacy is very professional and friendly. She is an asset to this company. I would highly recommend renting a unit here.

Great customer

Thank you Keith for all of your help with my storage rental. I appreciated how easy you made everything.

Great customer service!

Had a great experience when I went to check in and finalize my reservation. Stacy helped me make sure I had the right size unit. She showed me a couple and made the process very simple and easy. Stacy was very courteous and friendly.

Amazing Service Great Job!!

Great Customer service.

I wanted to thank the manager of this facility for helping my father so well. Keith made the move in very easy and pleasant. We were also impressed with the cleanliness.

I called before I came up to confirm my reservation and David was awesome he had all my info. When my wife and I arrived David was very plessanty, knowledgeable and honestly I dont think I ever quite enjoyed signing up for my storage unit before. Awesome job we will be sticking around for a while. Jessica also was a great help during the week as our plans to move in kept changing. Great crew . Thanks alot guys. Mike and Amy Siler not the name above

Excellent service!!!

Thanks Keith for all of your help. I arrived already packed with my Uhaul and in a hurry. Keith helped me with my reservation. It was a fast and smooth process. The facility was also nice and clean.

Stacy is super awesome, friendly and an asset to the company!

Good clean secure public storage facility with friendly staff and good rates.

Brenda was super helpful! I appreciate how easy this was to do!

Brenda was wonderful setting up our storage unit!!

Clean and friendly

I wanted to write a quick note to thank Keith. I was running behind and he called to follow up on my reservation. Although it was getting close to closing time he told me come on and he was able to get me into my unit. Very helpful and friendly service.

Had been looking for a small storage unit to store extra work materials, went to several places. Stopped in at Public Storage and was greeted by Stacey. She made everything very easy and simple, asked questions the 3 other places didn't. Stacey was very helpful, nice and very professional. After dealing with her, the decision to rent a unit here was a no-brainer!

Great customer service skill I am very satisfied with Brenda. She is very professional and easy to talk to you

I needed a storage unit again and so back to Public Storage on Princess Anne Road. We were helped by Keith and were very pleased with his helpful service. A great place if you need storage.

I needed a storage unit and the Princess Anne location was the closest to my home. Keith made it quick and easy. I was impressed with how nice the facility is, very clean.

I needed a storage unit a few days ago and found a really nice space here on Princess Anne Rd. Keith was very helpful and the facility is very clean.

Yall were awesome deffinetly recomend storage here

I was in need of storage and didn't have alot of time to spare. Keith was able to get me in a unit that suited my needs very quickly. I liked the facility as it was very clean and I really appreciated the friendly service. Thanks!

I purchased some merchandise for packing a few days ago. The man who helped me was great but I can't remember his name. He helped me to pick the right items and even carried the items to my car for me. Very helpful! Office and property also looked nice and clean.

Thank you Keith for all of your help. I had to rent a storage unit recently to keep several items from my brothers estate. It has been a difficult time and I never rented a storage unit before. My questions were answered and I really liked the facility as it is very clean. I am grateful for the help in this difficult time. I highly recommend this facility.

I rented this unit a few days ago and I have been pleased with the process. Keith was very helpful with everything and was very understanding of the difficult situation my husband and I are in. The facility is nice and clean and I highly recommend for your storage needs.

Went in today to get my first storage unit and Keith made the process super easy. The complex looks very clean and kept up. Also it’s a plus that it is located in a safe area. It puts my mind at ease storing my belongs there.

Keith was awesome!

I found myself moving again and needed a storage unit. I have been very pleased with the Public Storage on Princess Anne Rd. Keith was very helpful with finding a unit for me. The facility is also very nice and clean.

Kieth was quick and informative!

Keith was super helpful in helping us decide what size storage space we would need. I was able to visit the space before deciding. It is very secure and clean. I was really happy to discover that promotions were available, so we ended up spending about half of what we expected to get started. I like that there is no commitment contract, which fits our month-to-month needs very well.

The staff are always helpful and informative and the prices are low and reasonable.

Keith was a great help he helped me find the right unit quickly

Wonderful service and very informative!

I went in today never having used a storage unit before, stressed out about moving. Not only was Victoria incredibly helpful and professional in getting me set up and understanding the process, but she was so warm and friendly. For 10 minutes of the process, I felt like I was just having a convo with a new friend. She made me very comfortable and I'm looking forward to working with her as the site manager! A+++ for customer service!

Quick and absolutely perfect for what I needed to be stored. Victoria was assisting me and was able to provide all kinds of helpful tips on storing my household items. She also allowed me to see the unit before I rented it, provided the correct lock type, and set up my account for auto-pay all within a 30 minute timeframe! I couldn't be happier with her knowledge and care for the units and customers. I will definitely be recommending this storage company to anyone who is looking for one! Thank you, Victoria!!!!

Victoria was very informative and has a very pleasant attitude. She was a ray of sunshine to a day that was not going so well. Thank you very much and anyone I know who needs storage space I will definitely send to this location.

Victoria was awesome! She made the experience quick, fun, and made sure I had everything I needed. 10/10 :)

Victoria was a lot of fun and gave excellent service.

Victoria was wonderful!!!!

Victoria was awesome. She got me in and out with great customer service. She made sure my space was clean and ready for use. Definitely recommend public storage!

Perfect experience and great customer service. Victoria was very helpful and very knowledgeable. She made my decision to choose Public Storage that much more pleasant. Great job and convenient location.

Victoria was extremely helpful and super nice! I would definitely recommend this place.

Professional services ,quick and convenient

Victoria was awesome, she very knowledgeable. She explain everything in a professional manner. I was very happy and comfortable when I left. I definitely will recommend other people to her and the company.

Thank you Victoria you was most helpful and the unit was the right size that I needed thank you and public storage as well for the reasonable prices

Chose this facility for its location and also because of the reviews I seen. Reserved my unit online in minutes and at arrival I was very pleased. Victoria at the front desk was very helpful. She made the check in process very painless. Even though it was raining she walked me out to my unit for the initial check with a smile on her face and a good attitude. Highly recommend this facility to anyone in need of some storage space. Thank you Victoria!

This is on my daughter's Needed short term storage to hold things during a remodel. Service from Victoria was prompt, courteous and knowledgeable. Meet all of my needs now I can get my project completed. Thanks Roger Stephens

Victoria is amazing! wonderful costumer service all around and you can tell she wants to be there! 10 out of 10!

My wife and I were fortunate to come across one of the most professional and pleasant people at the Public Storage facility. Jeanene was the epitome of customer service excellence, exhibited a contagious smile, and had a magnetic personality. Unaware to Jeanene, we were shopping nearby storage facilities for price, value, safety, and customer friendliness. A new facility had opened nearby with a substantial sale, but after meeting Jeanene and our decision was sealed based on her knowledge of the property and thorough ability to answer all of our questions. During the sign-up process, Jeanene made a few telephone calls to help facilitate our agreement. From the sound of the exchange, it appears that customer service is a hallmark, is practiced, and is valued at this company. Dr. & Mrs. Brown

Victoria has always helped me in every way she can to satisfying me and making my experience great every time I walk into the building. The knowledge to an easy checkout is what I need when I stop because I am on a time crunch. If your looking for a place to store some gear check out public storage and Victoria will take care of you!

Victoria was amazing! Great customer service

Customer for more than a year. Great service. Victoria is absolutely amazing. She is very professional and understanding when it comes to customers needs.

Victoria is super helpful and the sweetest person you'll ever deal with. Highly recommended!

Brenda was super helpful and answer ed all of my questions

Great customer service, clean lot. Would HIGHLY recommend!

Victoria was awesome she was very polite and now the facility well. She was willing to do whatever it took to make sure I rented with her at public storage.

Danielle was awesome. Got me in the unit that I wanted at the rate at needed. Awesome job!

Great costumer service, Victoria was great!!!

Victoria is awesome.

Victoria the pm was awesome.

Had a great experience with Victoria in the Princess Anne location. She is witty and fun. Made the process enjoyable. Even my 10 yr old had a good time. Looking forward to filling my storage space to the top. 😀

Victoria provides a amazing customer service and is so pleasant and easy to work with. I highly recommend this location for anybody looking for a storage unit. You will not be disappointed.

Victoria was honestly the friendliest person I've come across. Very informative and of course friendly. She answered all of my questions and I just had no worries with her. I'm honestly glad I chose to come here.

Love coming here, Ms. Victoria is very friendly, helpful, and courtious. She answers all my questions with a smile and just makes my experience there more than just a simple transaction.

Victoria was very knowledgeable and polite. I would recommend this place to everyone.

She was wonderful! ! Very knowledgeable and she completely made this difficult experience much better for my mother and i!! Definitely hire more of her. . ; )

I had a great experience and Victoria was very helpful and informative. I'm moving to the Virginia Beach area from Denver and she was very accommodating to my needs. Thanks Victoria! :)

Victoria helped me and is very friendly and awesome I like this place

A very pleasant experience, the representative at the Princess Anne rd location (Victoria) has been very helpful within the confines of this storage rental experince. She is very professional, and seems very knowledgeable about the processes involved in this business, and also insightful and informative about the area for anyone newly arriving to Va. Beach. I really appreciate the excellent customer service that I received. Yours truly, Marvin D Martin

Victoria was a total delight. Very helpful and welcoming. She answered all our questions and did everything to accomidate our needs. She made a stressful day just a little easier. Would definitely recommend anyone with storage needs to come here.

Overall great experience and amazing service, keep up the good work Victoria.

Victoria is a great an employee. I'd like to go to public storage because of her showing me how I saved money and have a great deal a storage thank you very much for having her there. She was great at showing mean the difference from public storage to other storage prices. I like saving money and it's close to my house so I'm very happy with her working scales. Thank you for having a great an employee.

Service was outstanding! Place was very clean and organized and inviting! Victoria is great!

Victoria was a great help and made getting a unit very easy. Great customer service.

Easily had the best customer experience I ever at Public Storage with Sherrita. Even in the blazing heat, She went above and beyond to make sure I could get into my unit (it was the one of the furthest ones from the office & she walked). Not only that, she offered water! Things like that go a long way & can change a regular day into a great one. Thank you!

Victoria had excellent customer service and my visit here was handle phenomenally. Thanks Public Storage

Victoria was great....... Will definitely recommend this location.

Had a great time here talking to Victoria. She's is very knowledgeable, funny and just a good person to talk with. I plan to leave my current storage to be closer to Victoria! :)

Victoria was very friendly and cheerful. moving is very stressful under time restrictions. even tho she didn't have the size I needed... she called around and found the perfect unit still close by at a very reasonable price. thank u for all ur help.

Jamie was a great help and very knowledgable on products and services at Public Storage !

Jamie was very polite and helpful would recommend anyone to go here

After searching the internet for a storage unit company, my wife and I chose Public Storage at 4400 Princess Ann Road, Virginia Beach, Va. We had never rented a storage unit before so we called. We talked to Victoria. Instead of being blown off, she gave us good information in a very pleasant, professional manner. Within an hour we visited Public Storage. Victoria was even more pleasant and helpful in person than she was over the telephone. We rented a 10 X 15 unit and are quite satisfied. I would recommend Public Storage to anyone, especially at this location. If all your facilities are as professional and friendly as this one, you have a great thing going. Lee Martin 3/23/2015

Victoria was very helpful and welcoming. I came in the store looking for some packing supplies she was quick to assist me with whatever I needed. She even gave me a few pointers on packing my stuff. I recommend this place to anyone who needs packing supplies and or storage.

Friendly staff. Victoria even calls to remind me when Im coming up on a late payment.Very helpful and easy to deal with.

Awesome service

Very pleased with the whole experience. The manager(Victoria) was very helpful and explained everything in great detail. Would highly recommend!

Great place and loved the staff. Victoria is the one that helped she did a great job at explaining herself and helping me pick the right size. Would recommend this place!

Service was great clean property and friendly staff

great staff clean grounds low rates

Victoria was very friendly and helpful. Would definitely recommend!

awesome and fast service.

Josie was very helpful and made sure all aspects of the lease was covered and understood. She is knowledgeable on prices and procedures for more than a few of the PS locations in the area and has a personable approach. I do recommend renting here :-)

First time auction and it was a great experience! Everyone at this public storage went out of their way to be very very helpful and kind. Smiling faces are nice an unusual to find!

Victoria assisted me at the store on Virginia beach Blvd. She said Saturday will be her last day there she mentioned that this location is her usual store.She asked if i could give her a review over at the Virginia beach blvd location an i did but I'd also like one here as well. She is very nice an always smiles. If you need storage or wanna buy boxes she is the one to go to.

I've been a tenant for over a year. They are very courteous and professional. Victoria was amazing at helping me maintain my unit even through a difficult travel schedule. I highly recommend them.

Victoria was a great help.

Victoria is very sweet an polite to both me and my dad every time we see her This is a great place to store especially if you get to meet Victoria she really cares about her customers which is something you don't see to much of now days.

I went in to inquire about storage 2 weeks ago and decided today to rent. Victoria was very helpful in assisting me with choosing the right space. I appreciate the individual attention. I would recommend this location.

Victoria was great

Brittani is awesome! Everyone was was super helpful with finding the right size storage unit and gave us a great price on a 10x20 unit. Highly recommended!

Most awesome

great place! Victoria was very nice, i was having some issues with my lock and she took care of the problem and was very helpful.

I stopped by this morning Victoria was extremely patience with me even though it was pouring down she showed me 2 units.Unfortunately my my plans changed at the very last second and that stopped me from storing but if I ever need storage in the future this is were I would be most comfortable storing my belongings.

This was a most pleasant experience. The young lady (Victoria) was very professional and answered all of my concerns and questions. She is certainly a valuable asset to your company and should be accorded the highest grade for customer service.

I just want you to know. My wife and I moved to town from Memphis, not knowing anybody or anything about Virginia Beach. Erin was our information center. What a great person. She helped us find our way. She is very good at what she does. Helped us with the correct size unit and walked us through the complete process. I know it was an up sale, but having the correct insurance is a must. We will be using Public Storage for our storage needs in the future. Great Job Erin!! Thanks Again! Michael & Cindy

Very easy and friendly service.

We recently rented a storage unit at this location. Aside from the location and price being a plus, we had the pleasure of dealing with Victoria. She was great at assisting us with our needs and helping us determine what we needed. I would not only recommend this facility, but I would encourage anyone that is in need of storage to call Victoria directly. You will not be disappointed.

Easy & friendly

Very positive...much improved service since last used this facility (2010). Low rates and good staff. Victoria has been a GREAT help

Great staff!!! Very friendly! !!

I HAD A GREAT EXPERIENCE, JOHN MADE THE PROCESS SIMPLE AND QUICK. HE ANSWERED ALL MY QUESTIONS, THE STORAGE UNIT IS CLEAN AND EASY TO GET TO. I HIGHLY RECOMMEND THIS LOCATION.

I recently rented a storage unit at this location.I had some problems on the day I vacated,but up till then ,I had great service there. Victoria came in the following day and was an angel!! She took care of all the problems that we encountered the day before!! I would highly reccomend this company,but especially this location! Thank you Victoria and your boss for making this move alot easier!!

Victoria was very helpful and informative. She made sure to see that the storage unit I was renting would accommodate my needs, and saw to it that all my questions were answered. It was a very pleasant experience, and I am sure that my storage experience at this location will be nothing other than positive! Nicole Welsh

Went in the other day and met Victoria and she helped me and answered alot of my questions. great stop.

Thanks for the great customer service me and my family received from Victoria she helped me out alot by helping me compare sizes and to make sure my belongings fit properly thanks again