Public Storage Self-Storage Units at 4720 Business Dr, Fredericksburg, VA

Julia was so knowledgeable and pleasant to work with.

Julia was very nice and helpful with questions and concerns I had she is definitely a blessing to have within the company!!

She was absolutely beautiful 🤩 I love her personality and processing was easy thank you again

Best price I could find in the F'burg area, and right off 95 and route 1 so very convenient. The lady at the desk was very kind and helpful.

I had an awesome experience at public storage . Patty was super helpful and really great to work with and took care of all my rental needs . Beautiful person , thanks for the great customer service .

Was 5 stars: exit gate is destroyed, vehicles and moving trucks can now get locked in after hours. Tenant beware!

Clean. Convenient. Lady at the desk was professional and kind

Miss Julia at the front office was so sweet. She helped me and my wife find the perfect space, answered all of our questions, and made the entire process so easy. "Moving is hard, we're here to make it easy" she said. Five stars aren't enough for this young lady.

I only used these services for a really short period of time because of their customer service. Almost a month ago, I moved from Stafford to Fredericksburg VA. When I was taking a look at the Fredericksburg location I came across an employee that was assisting contractors on fixing the gate that apparently was run over pretty bad. I rolled down my window and was trying to ask the lady in “uniform “ a question….. she replied that she “is not on the clock, therefore she couldn’t answer a question. Today, I decided to take my stuff out of this place. There was not a cart available in the building my unit was….i went to the next building and there was only a damaged cart, wheels all messed up and couldn’t turn at all. As I was canceling my business I tried to explain to her what had happened, she told me people move in n out and that’s not “her problem “ where the carts are located. Very odd response, very poor service, I feel bad for this employee, maybe she was having “2” really bad days when she dealt with me. I guess it’s understandable. I just hope she does not show this same approach to other customers that perhaps won’t take it as lightly as I did. This employee is the cause I cancelled and ever if I need these kind of services, this company will not be taken upon consideration. She definitely needs training on how to deal and approach customers.

Need to enter a code to leave and it’s in a difficult spot if you’re not in a truck. Pricing is insane, even though they have empty units and will let you cut your bill by nearly 2/3 if you move units regularly. Sorry if you’re not full, that’s your problem. Potholes and poor roads inside. Units are small for the price.

Patty was an excellent person She is kind and amazing person

Awesome folks here and have helped and worked with on afew issues. Thank you all so very much. I appreciate it

Decent spot and great staff. Darci helped me get set up and was very thorough, professional, and understanding. I would definitely recommend using this storage facility.

Great service both online and at local office with the best customer service I have seen in a long time. The ladies were very helpful and knowledgeable in all aspects from greeting, questions and explanations of how the storage operates! Very impressed for sure! Thank you.

Darcy is so amazing

Jessica is awesome!! I highly recommend this location

Easy setup. Excellent customer service, clean. Very happy with our storage space. Highly recommend!

Patty is very nice and knowledgeable. Answered all our questions and took care of a concern we had. All good

Wonderful staff. Very knowledgeable. Definitely recomend this location.

Jessica you’re so great we need more people like you in this world I look forward in meeting you some day your great 🤍!

Great staff !

Darci and Jessica were fantastic to work with and they took time to make sure I understood the entire process. Made me comfortable right away that this was the place and I needed to look no further.

Love this storage have used them for years

Darcy was very helpful, kind and customer service was exceptional.

Thank you Jessica for helping me pick the right size unit…great customer service…I highly recommend Public storage on emancipation hwy

Darci was amazing! She worked with us to find the perfect space with ease of access for the PODS containers. She was also able to transfer the fall discount from the original rental.

Exceptional!

I would like to give a shout out to Darci she is very kind and was very helpful. She was able to give me one of the better deals. Than the online pricing offered. I’m glad I was able to find this location. Thank you again Darci.

Jessica was absolutely amazing, helpful, and friendly. Her customer service was impeccable. She is an asset to Public Storage and deserves accolades for her hard work and knowledge.

Very sweet and helpful, thank you Jessica.

Friendly staff very helpful too

I Vacated on the 30th of July. Have not received my Vacate notification. I need the email.

Conveniently located. Friendly and helpful staff. They keep it clean and well maintained. Staff regularly patrol /monitor the entire site. Gate / Secured storage units. No access after 9pm. Code needed to enter/exit. If you exit after 9pm you receive an automated email with warnings of the exit time violation. All units must be secured at all times. They do check. If you inadvertently leave your unit unlocked they will lock it with their locks to secure it until you arrive to secure it with your own locks. My only complaint is the price climbs regularly. Within the 2.5 years of using their service, my cost on my unit has MORE THAN doubled. They do let you know of the regular price increases in advance.

Darci was very helpful with our storage needs and was very pleasurable to deal with

Darci very helpful

Jessica is really great. Very professional and also answered all of my questions with patience (via phone and in person). She needs a raise !

The customer service was excellent. Jessica took the time to explain the details of the storage contract and answered all my questions in detail. She has a very pleasant & bubbly personality.

Helped my significant other move her stuff in here. Got in fairly easy and got out good. The storage unit itself was clean and easy to reach. The employees were nice to help us out when we needed. Good job overall

This is the only storage place that was able to help me without sucking and having ridiculous prices. Thank you to Jessica for helping me out. She made the process so much easier and she was the nicest person. She didn’t give me an attitude like most places did and she is amazing. Thank you for all your help Jessica! Amazing customer service.

Jessica was awesome with five star customer service I would definitely use them again for storage needs.

Jessica was a lot of help and got what I needed in a quick manner.