Public Storage Self-Storage Units at 428 Battlefield Blvd N, Chesapeake, VA

Nancy was so amazing! She was a lot of help!

Nancy is always great to work with. I love the way she professionally handled a rude customer!

Nancy and Angle Thxxx

On Sunday Aug 6th I was looking for a storage that had a live customer service representative; which is rare these. After being there for a while the system went down and Nancy at the store on N. Battlefield was just the perfect epitome of personal service. Trying everything she knew & even calling for help, remaining calm and staying professional. Finally returned on Monday, same thing happened. Nancy worked her magic and got it done. If I had a thousand tongues it still would not be enough thank you(s)!!

Nancy was great helping me get an affordable storage unit ! Shes an amazing conversationalist and sales woman as well ! I came in for just a storage unit and came out with a few things extra things to keep my stuff nice while its in storage . She deserves a raise !!!!

Mrs. Nancy was fantastic; kind, courteous, and very professional. She definitely made me feel like my property was going to be very safe. She made me feel like family. Amber gave excellent customer service. Thank you all!

Nancy was very nice and helpful! The facility is very clean and well kept.

Nancy was amazing!!!!!!! She single handedly saved the day for me and my family. I will continue to do business as well as get more units for my business. Thank you Nancy you're amazing!!!!

Nancy is the goat great service🎉🎉

Nancy was very very helpful and friendly. She really took Great care of me. Thanks Nancy

Great staff

Nancy was AWESOME!!

Nancy has been the best help ever. Our business was in a serious pinch and in need of a spot for a trailer. Nancy made it happen. Thank you!

Nancy At Battlefield st is Amazing!!! I was ckecking on my parked vehicle and she came by to check for security purposes- that itself made me feel safe knowing that she watch all the units by camera and in the parking itself!! She also told me that my vehicle at times was left open and she closes it. She cares much of her customers and that is a great custumer experience- I was so impressed that I came by her office before I left and booked a another space for my other vehicle-- thanks Nancy keep up the great work you do... andre c..

**DO NOT RENT AT PUBLIC STORAGE!!!** They have shadey business practices and poor customer service. They lure you in with a cheap monthly rate and then increase the price at their leisure. The contract states that they are allowed to increase with a 30 day notice but I would not think that they would increase the monthly rate by 40%! That's right a 40% increase just because they felt like it. Yes I understand that I signed a contract stating this but you would think a company would have better business practices!

Zach was incredibly cool, quick, & efficient. He did a far better job than the live agent on the kiosk at a different location. I actually enjoyed checking in! My gate code originally didn’t work.

Expert customer service

Ms.Nancy was awesome she knew all the information I needed and answered every question I may have had before I even asked Thank you so much

Very friendly staff, Nancy explained all of my options so well!

Very helpful staff and the property manager Nancy is on point

Nancy is always on top of making sure our experience is five stars. She goes above and beyond to address all needs! Thank you!

Karen helped us tremendously!! She was very polite and helpful. She went out of her way and took the time to help us and made sure we got the unit we needed. Nancy was also very helpful and polite to us the day before. Thank you Karen and Nancy you both are super sweet and helpful. Pleasure to do business with y’all !!!

Excellent service! Christine Let me move in a day early, walked me through everything, tested the app opening the gate, and showed me the unit.

I was in dire need of a rental unit. Nancy stayed almost an hour after the store closed to provide excellent support and service. Thanks Nancy. I got exactly what I needed.

Had 2 units, 1 LG, 1 sm over 2 years. Staff always friendly, helpful and knowledgeable. Would highly recommend this storage on Battlefield.

Nancy helped get my family set up. It was a very easy process, she is very friendly and upbeat. She ensured that we were set and comfortable with our unit.

The new manager at 428 Battlefield BLVD Nancy reached out to me directly about my existing spot on their lot across the street from the main lot. This was comforting as I had tried to contact the old manager via phone and by stopping by the office multiple times due to an ongoing issue with the gate being stuck open and sometimes stuck closed. Never once had I been able to get in touch. After confirming she was aware of the ongoing gate issue, she mentioned she’s getting it taken care of and explained the process behind it. My sense was that she is much more control and is more swift than the previous owner who I had yet to even meet after 3 months of trying to. She also allowed me to transfer my spot over to the main lot which gave me much more peace of mind. Not only did she save me from cancelling altogether but she left me feeling much more comfortable about things moving forward.

Nancy was great. She was very understanding. Help me through all my problems took care of everything nice and easy to go there. See Nancy.

Gates have not worked in years!! Mgmt doesn't car when client property is damaged and they don't respond to emails. Do not trust these people with you property!!

My mom was scheduled to transfer units, but when we went to the site, the office was closed. We were instructed to go to this location and Nancy helped us with the transfer. She was so kind, happy, and upbeat! She provided excellent customer service!

I would appreciate the opportunity to discuss a matter with the district manager soon . Not a complaint yet .but a valid concern. Consumer rights and operating a ethical business is of interest to the BBB and Consumer Protection Agency's, period .

Very easy process, Nancy (property manager) is an absolute sweetheart and very helpful. Would recommend.

Nancy was awesome 👌 happy I choose public storage.

Myself and several others in this storage unit have had parts stolen from our cars. My catalytic converter was the 4th one stolen within the past few months and nothing has been done to increase security in stopping thefts at their property. Management was no help.

Zach was the most helpful person to date that I have dealt with at this facility. Keep up good work.

😊

Amazing service, Christine is awesome and was very helpful

Great experience

During move in Christine brought water and snacks and was very welcoming. great service.

moving into our unit, Christine stopped by brought snacks and waters for everyone and was incredibly helpful.

Christine is the best

Awesome! Customer Service is crazy amazing! We all love Christine! ❤️❤️❤️

Christine was very helpful in selecting my unit. She explained everything clearly. Very friendly service!

Christine took great care of me on this hot day in August thank you

Christine was extremely nice and helpful, good facilities!

Christine G. was very helpful and phenomenal with her service with getting me set up and had a great attitude .

Ms Christine G was a huge help in getting us in our storage

Christine is amazing ! She’s so helpful and customer service was amazing from beginning to end. Thank you so much.

Loveeee Christine. She’s amazing !!

I wS at my unit at Las gavisoustoday and the light has been out since I have had my unit today both Christine h and Christine g helped me out and fixed the light thank you guys

Christine was more than helpful when asked to replace lights in our storage unit. This was not her assigned property bit she did not hesitate to resolve our issue. She had lights brought over from her property and used them to correct our lighting! Very pleasant and helpful!!

Christine is a great help

christine has been a big help with everything i could not have done this without her

Christine has great customer services

Christine was amazing!!! She was super healthful and even let me use an umbrella during the rainstorm!

Not only can you access the facility from your phone but it’s open after staff leaves until 9. My unit started out reasonably $. They slowly increased the rent. I got rid of the insurance with coverage under my renters policy with my auto policy company. If rent wasn’t about to be double because of inflation going on, I would be staying, but sadly have to give it up by end of month.

Christine was so kind and easy to work with!! She made everything so easy when I was stressed out with my move.

Great experience at this location. We had a unit for 2 yrs and always got A1 customer service from the property manager Zach at this location… Always went above and beyond on any issues we had during that time period…

Christine was a fantastic help! Made the process easy and straightforward. Highly recommend

My storage unit was infested with rodents. Over half of the items I stored in the unit are ruined and had to be thrown away. DON'T STORE YOUR STUFF HERE!!!

Publix stores great place to store at battlefield boulevard Christine help me went out of her way to help me today great place to store thank you so much

Public Storage Christian’s H is amazing. Had an issue with where to park my cargo trailer and she helped me.

Raised rates by over 20 percent only a few months in. I called to cancel 3 times, they called me back on the 1st when rent is due demanding I pay the full month. I will never use for my business again.

I received excellent, professional, and courteous services from Joe!!!

Joe was extremely helpful when we checked out of our units. We would definitely use Public again.

Nice and friendly from Joe

Joe went out of his way to help us get into the right space

The manager, Joe, has consistently gone above and beyond to provide quality customer service and ensure the security of stored property.

Joe and KaneOn top of things. Public Storage really Goodfellas to work within

Had a great experience ! Very helpful !

Joe was great and walked us to our unit in the rain even! Thank you so much for great service!

Just rented a unit today. Got to the public storage and met Joe. He was incredibly helpful and friendly, helped with everything we needed and was more than happy to do so. I can’t recommend this place or commend their employees highly enough, thank you Joe and Public Storage!

Joe was super helpful helping us with the process. Great service and great location for storage!

Joe was very helpful in getting our storage unit closed out. I recommend his service to everyone who visits this location!

Joe was amazing! He did a great job with everything I needed!

Joe is a very nice and helpful guy

The manager was absolutely wonderful. Took excellent care of all of my needs. I highly recommend this place.

Great customer service...Go Joe

Amazing gob, great customer service!!! 28Dec2021

Joe was very helpful and made this a smooth process. Highly recommend his service.

Joe was extremely courteous and helpful when I rented my storage unit today. He was helpful, polite and very knowledgeable. I would highly recommend!

Great customer service. Excellent new property manager.

Joe was Great help, fast service. Quality all around. Highly recommend Joe for help any time

Very easy and friendly service. Joe and Zach were excellent.

Great job joe

Joe help us out with a unit and parking spot. Big thanks

Awesome customer service. Thanks Joe

Love Karlee she gives great service EVERY TIME AND IS THE ONLY REP I EVER GO TO WHEN I HAVE ANY ISSUES BCZ I KNOW SHELL GET ME RIGHT AND EXPLAIN ANYTHING IM UNSURE OF ...HONESLTY IF SHE LEAVES SO DO I This is an update to my 1st review Karlee has left but good reasons and I'm so happy FOR HER! BUT I HAVE T9 RETRACT MY FIRST STATEMENT ABOUT IF SHE GOES ILL LEAVE, BECAUSE I DIDNT LEAVE SIMPLY BECAUSE THEIR STAFF IS SO MUCH BETTER AND SO HELPFUL JOE AND MICHELLE HAVE GONE ABOVE AND BEYOND TO HELP IN MY MANY TIMES OF NEED AND IM SO GREATFUL THEY ARE THERE!! EVEN IF I JUST STOP IN FOR A SECOND JUST TO SAY HI, IM ALWAYS GREETED WITH SMILES AND LOVE ANY ISSUES YOU MAY HAVE PLEASE DONT HESITATE TO GO TO THEM, THEY DEFINITELY KNOW THEIR JOB AND DO IT EXTREMELY WELL!!!

Michelle and Joe were amazing! I came straight from work and they were able to get me in a space in 30 min before they closed. Great customer service and all around good people. Highly recommend storing your items here! Thanks guys!

I want to thank Ms Michelle Hickey on how wonderful her customer service skills were. I called to ask about prices and she was amazing. Thank you so much again Michelle😃😃

The staff (outside of the manager) is very friendly, but if you need parking for your trailer look elsewhere. We rented a 10’x20’ parking spot for our travel trailer. When we arrived the next day with our trailer we found the space to be full of broken glass and other debris and only 8’ wide. This will not accommodate our trailer. The customer service agent did not have a way to clean the space. When we went into the office to ask about the width of the space the agent put the manager on speaker phone. The manager was very rude, yelling that there are 9’ wide trailers parked with no issue and telling us we could not get a refund. I had to call customer service and they “submitted a request” on our behalf. Honestly, spend your money elsewhere.

Friendly staff great service something was available for me at the right time

Left our stuff there for 3 months while we looked for a house. We opened the door and ALL of our stuff was covered with roaches. Contacted them that day, no response. We had to throw out all of our belongings. We have insurance on it too, so they'll probably try to weasel out of any kind of liability I'm sure. No, there was absolutely no food in there.

I have never had a storage unit before and this experience was wonderful. Karen assisted and answered all my questions. Overall Karen made my experience quick, easy and painless. The unit was clean and easy to access. The app allowed me to open the gate without using the keypad.

Karen was a delight. Super friendly and extremely helpful. The unit was as promised. I couldn't be happier.

Karen went all out to resolve my issues. She spent easily 2 hours sifting through my mistakes making sure that my business was completed correctly. I have gained respect not only for Karen, but through her, my respect for Public Storage for employing caring people has increased beyond measure.

Karlee was nice and friendly

The most awful experience I have ever had. It took an hour to deal with their overly bureaucratic process to rent a unit. They require insurance, they assume liability for nothing, did not honor advertised first month free, require you to buy their own super overpriced lock, all that just at the sign up. After that I noticed there is a gutter located right at my unit making a huge puddle of water. This made it nasty to load and unload. finally 08/24/21 I emptied the unit and removed the lock with plans to reload the unit on 08/25/21 afternoon. I received I phone call confirming if I was going to leave the unit. I advised them no. They told me that they placed one of their own lock and I would have to go into the office and show ID in order for them to unlock. So they have invaded and my unit prior to the end of lease and locked it without my consent. I am now out of town and my business partner was going to continue using the unit, but now I have to go somewhere else. DO NOT USE PUBLIC STORAGE! Further more, they won't prorate if you leave early, but will prorate if you enter early.

I was wondering why I had to punch in my entrance code to leave the place but I liked the set up

Joe f. Has excellent customer service skills

Was, not a smooth transaction did not get what I was hoping for.

KARLEE

Extremely responsive and professional. Karlee was great, I give her 5 stars and look forward to working with them

Great customer service! The staff allowed me to view, reserve, and occupy a unit all within an hour!!! Highly recommend this location!

Karlee was great! Thanks for the great service.

KARLEE WAS AMAZING!! Thank you so much for being helpful and walking me through everything!! Thank you!!

Received great customer service. Karlee was very professional and helped me find the right size storage. Highly recommend this location for your storage needs!

Kaylee was super friendly and professional.

Karlee was amazing!

Karlee was excellent and helped me get a unit within 30 minutes. Highly recommended!

Karlee was the best not only today but for the last two years has given me the best customer service ever!! Thank you!!

Very convenient!!

Karlee, property manager was awesome in getting me & my husband setup for our rental. I would recommend them highly.

Karlee has been very helpful in all of my dealings with Public Storage.

James was very professional and exuded positivity with his customer service!

Great pricing and friendly service

Karlee is sooo wonderful, explained everything and I'm one happy customer!

Excellent customer service from Karlee

Great storage!

Good storage

Had to travel 3 hours to change access code.

Lakisha was great. Every time I call she addresses me by name and shows me that she cares about my business. I also ran into Britney last Sunday and she was very friendly

This Public Storage facility location, presentation and preparation for the client is outstanding. The staff on-site is outstanding and attentive to the client. I highly recommendation this Public Storage location for anyone needing that type of facility in Chesapeake, VA.

Very polite, efficient and helpful staff

Karlee was awesome! She had our reservation ready, explained everything well, and answered every question with smiling eyes (behind her mask). 😁 Great spece!

Very knowledgeable, courteous, and pleasant

I have had my storage unit for approx 12-18 months. However, I did not forget how helpful Karlee was with the move-in process. She is fast, friendly, and knowledgeable. She made the process run smoothly. I was under an intense amount of stress from the move. Working with Karlee was a delight.

I went to Public Storage this morning and was assisted by Jessica. Firstly, let me say that she was very friendly and easy to talk to. She made the whole process quick and easy and...Fun! It's so nice to go to a business and be greeted when you come in. Her personality is awesome, I wish there were more Jessica's out there. She is professional, friendly and I am happy with my experience today at Public Storage 👍🙂 great job, Fanny Mae, lol

This property in Chesapeake Virginia is the Disgusting overpriced and water bugs in the facility

I was looking to store furniture for a 2 Bedroom 2 Bath Apartment at a reasonable price on the spot. Sophia and Jessica rolled out the Red Carpet with exemplary VIP Service. They both exceeded my expectations.

Carla was awesome she helped me a lot ! Will highly recommend it! Will come back again

Renting a space was great. put up with delays from me with a smile. made sure everything was to my liking before I signed and were clean and neat. Karlee was really helpful and great at her job!

Karlee was AMAZING. She was extremely helpful. Very knowledgeable. Very sweet. Awesome to work with to set up our storage unit.

Karlee was extremely helpful and made my initial experience go very smoothly.

Brenda did an excellent job helping me today.

Nice clean place

Karlee is amazing. She listens and uniquely satisfies all her customers. Karlee is very professional and friendly at the same time. She represents Public Storage in an exemplary manner.

Fast and easy set up. Very professional

That is one of the slowest auctions I have ever been to the person running it waste too much time I like Bonitas auction the best

Karlee was very helpful and knowledgeable!

Super quick and easy. 👍👍

Karlee gave outstanding service, knew what she was doing.

The property is always clean and on point the manager here (Kayla) is awesome and always sweet. She always has a on going smile and and outstanding attitude..... In the past 2 years the property has always been clean and had several managers and by far (Karlee) and (Kayla) were the best property managers ever

I went in today to look at storage units, and Karlee answered all my questions and was very professional, thank u

How much for a 5x5 unit

Karlee was very helpful and informative

The attendant was great. Even understood my child's iCarly reference. LOL!

Later was great. Very helpful.

Karlee was so helpful and amazing. I will reccomend this place just because of her.

Karlee is awesome!!!!!! So helpful!!!!

Have locker in great bridge area and go to the closes one on military highway just down from greenbriar to make my payments. Always friendly and helpful.

Karlee was amazing! Extremely informative and helpful.

Received great service. Recommended. Karlee was very helpful and found me the perfect size

Great location and easy instructions for access. Price was right, but the only thing is that the rate increased within 5 months of renting.

rented here the other day, karlee made it easy to move in and we were able to get a space and unpack our truck in under an hour. she even stopped by my unit today to make sure I didn't need anything. great service and very affordable!!!

My wife and I have rented here off and on for years. I just met the new property manager, Karlee, while she was out cleaning the property. This place is always well kept and the staff are delightful.

My dad has a storage here and the property is always clean and the manager, Karlee, is very pleasant.

I always pay my bill at this location. Karlee is great!

Today went in to pay for unit's, very positive experience with Karlee today, very professional and great attitude. Oct 5,2019

At this public storage the Manager Ruth is very rude and she lied to me regarding my payments for my unit so when I called to talk to her about it she kept hanging up the phone on me she knew it was me cause she had caller ID. My unit has roaches and bugs and other rodents and it’s disgusting. I have contacted the district manager he didn’t answer but I left a message let’s see if he is going to call back. Ruth lies and tries to get your money I will be filing a claim for the damages. If I could give this place Ki stars I would.

Rodney is very helpful and informative! They are freshening up the units as we speak (new paint). Place overall very clean.

Good Customers service

Karlee was super helpful and knowledgeable. We came in early to move in and without skipping a beat she helped us to our unit, found us a better price, and explained our lease and everything we needed to know! Excellent service and excellent location.

Izzy was awesome! She helped me pay my bill this morning and was very friendly. She asked me if everything was going well with my unit and was very assertive to my questions. Great customer service and clean place to store.

Ruth was so great! Helped me get exactly what I needed in a timely manner. Definitely a pleasant time talking with her after a rough day at work.

Ruth solves my problem very quickly and was very courteous !! Thank you !!

Ruth was amazing! We had an issue and the other store called her up and she had everything ready to go the minute we got there. Everything was in and out and painless. Her customer service skills were on point. She answered all of our questions perfectly. Top notch! Thanks Ruth!

Ruth is wonderful at her customer service. As soon I walked in she greeted me with a warm friendly smile. She got me in and out fast. I will tell my friends of they need storage go see RUTH.

Please don’t rent from this place... I was misguided by the reviews. Our unit is 71 and is infested with Rats. Insurance said that they cover only $250.00 I’ve called and left messages and no one will return my calls. We have to go this weekend and sort through the everything what a joke. My payment just increased from $128.00 to $160.00 for no reason... except they can do that because it’s month to month. Be aware this place will ruin your belongings... rat poop everywhere piss stains and it’s just a mess. Please go somewhere else and don’t make the same mistake I did.

Ruth was very helpful and courteous. The place was clean and I was in and out of the office and on my way in no time.

Awesome experience 👍👏 👏👏👍👌👌👏👍👍👍👌👍👍👍

Most everything in my storage is ruined from mice. We emptied all we could and took it to the dump. My sofa and bed are ruined, too.

Lauren was awesome. Super helpful and made everything easy

Karlee was very helpful and was great getting everything setup for me. The unit was very clean and in a good location.

Have only pulled three big boxes out of there after being in there for about 2 months and they were infested with roaches. Not looking forward to having to go through every before letting it come into our new home.

how do i pay my bill online

kayla and greg were great. They were able to answer all my question i had and helpped me get the right size unit to hold my stuff.

Delene is awesome! So helpful, friendly and she went above and beyond helping us with our space. She was a true professional and made us feel welcome. Plus she was super quick getting our paperwork done.

Kayla was amazing!!! Thank you so much for helping me with all the transactuons and made everything flow so easily.

Kayla and Delene where very resourceful and polite. They ensured that I got exactly what I wanted and explained everything. Their smiling faces brightened up my day and simple things like that is why I continue to use this Public Storage location.

Great service, fast and easy signing in. Kayla did an excellent job helping select the correct size unit. Very friendly and outgoing, it was a pleasure doing business with her.

Delene, helped us save get one unit that will fit all my lol our stuff. Thank you hunny 😁

Delene was very helpful to help us figure out what size unit we needed. She was very pleasant. I appreciate her suggesting a mattress cover for our brand new mattress. I didn't even think about that. I will definitely recommend this storage place to rent from. She made this transition a wonderful experience. Thank you Delene

Kayla was very accommodating and great to work with.

Kayla was very helpful and friendly answered all my questions and got me a unit in no time.

My items remained safe. This is an outdoor storage location. I was pleased that I had no water damage over 6 weeks of rain. The staff is pleasant and the operating hours are convenient. Great experience. They do not have a public garbage disposal. If you are planning to dispose of items, you will not be able to do it there.

Received amazing service from Kayla! Very knowledgeable and great to talk to!

Kodie and Kayla are amazing!! Excellent customer service!

Great customer service from the manager Kayla!

I received amazing customer service at this location. The property manager Kyla was super helpful in helping me find a right storage solution for my needs. I would recommend this place to anyone who is looking for great service at an affordable price.

Kayla eas freaking AWESOME! Really helpful 👍😀👍👍😊

KAYLA WAS GREAT. I HAVE NEVER RENTED A STORAGE UNIT BEFORE AND SHE WAS VERY HELPFUL...MADE THE PROCESS VERY EASY. I WAS ABLE TO REVIEW THE UNIT i WAS GOING TO RENT AND FOUND IT TO BE CLEAN AND DRY. LOOKING FORWARD TO A PLEASANT EXPERIENCE.

Rented a unit for a couple years and never had a problem, good safe, secure, location. Highly recommend! Bridey and Kayla are awesome to work with!

The property manager, Kayla, was more than helpful. She knew her property inside and out. When I noticed an issue with the location she wanted to put me in, she immediately had an alternative on the spot, which worked out fantastic! Would recommend this location to anyone!

Very professional environment with nice people. Bridey is especially excellent. Very personable and not pushy. I will rent here.

Ms. Bridey was amazing ! She’s extremely friendly and funny. This was my first time coming to Public Storage, she took the time out to show me three different units and was able to help me stay within my budget. Exceptional customer service. I would definitely recommend this location!

Great place

Clean, sometimes hard to get in and out of due to traffic flow.

Bridey was amazing and super helpful!!

Bridey was helpful and nice. She made finding a storage unit easy and super fun!! I highly recommend coming here if you're looking for a storage unit!! DontD forget to ask for Bridey!! Thank you!!

I was coming with someone who rents out a storage unit here, and a lady named Kayla was so sweet and friendly. She came out and greeted us, and was super helpful with our questions. Great customer service.

Kayla was very pleasant in assisting me. Great overall experience.

Kayla was friendly, professional, knowledgeable and very efficient. Just signed up for a space. Great experience. Thanks Kayla.

Kayla was absolutely the best. I’m handicapped and needed a little more help than some people need and she was very eager and willing to help me out. Need more people in this world like her. Thank you!!

Kayla did a great job getting me set up!

Bridey goodwork!

I had the pleasure of meeting Kayla while helping friends move. She is really nice and the place looks great! I would recommend!!

Very professional atmosphere. Bridey answered all my questions. Her customer service was great. Will be looking at renting in the near future.

Received great service and a great price for my short term storage needs. Facility is clean and easily accessible.

Bridey, was lovely. She did a great job. Thank you for your help. Jamaican girl. Lol

I went today to rent a storage unit and Patty was amazing. I really appreciated her professionalism and kindness.

Public Storage takes advantage of their customers! Go to a locally owned storage facility. You would think that a "public storage customer" could use the same account to use a public storage unit across town. Not the case because they are all individually owned. But wait - then, perhaps I could get the 1-month discount at the new location. NO - that can only be used once because they are corporate. Called a month ago to close my existing location. Left a message and never received a call back. I forgot to follow up (my fault). I noticed that they charged another month of rent on December 2nd. I called on the 3rd and asked if I could turn the unit over - as I've wanted to do for the weeks it's been empty - and get the month of december refunded. Of course, they would not allow it. Public Storage company lacks the flexibility to do the obvious right thing. Please avoid this frustration and go elsewhere! You've been warned!

Kayla very friendly and very professional knows her job well . know the customer great customer service look forward to interacting with her every once a month. Keep up the great job great hirer Public Storage.

Kayla was awesome!!!!!!!!! She is super nice, really helpful and explained everything very well!

Great service!!!

Thank you Kayla!! Great Customer Service!

Bridey and Kayla both helped us by explaining how to purchase several boxes and getting the best price, and how to return any unused boxes. Because the boxes were a bit hard to handle, both ladies helped us load and unload and were extremely courteous and showed a great light on this Public Storage location. If a storage need arises, this will be the location and store we choose.

Bridey it's a awesome extraordinary guess serving woman she works very hard to make sure things are right and I am very proud to tell everybody to come down and see her.

I have used many storage facilities and the Public storage has been an easy positive experience. The staff is extremely friendly and accodomating. They offer a respectable service along with a great price. Definitely recommend!

My experience here was great. Kayla has great customer service and I'm a business owner myself and would be pleased to have an employee like that. Cheers!!!!

Love this location, Kayla was awesome and has great customer service was very helpful!!!

Kayla and Josie are awesome! Highly recommended! Thanks!

A little pricey but service and professionalism was great. Bridey even stayed after they were closed to help us get vacated, thank Bridey!!

Great service Kayla was great!

Lakisha and Lisa are great. I showed up at closing and they both were eager to help me with my storage needs. They were very friendly and professional. We had great conversation during the rental process. I would definitely recommend this location in the future. Job well done ladies.

I have been renting storage spaces from public storage for some years now due to my military status. This is by far the best service I have received. Kayla and Bridey was the best and I been renting all over the United States this is the first time I am leaving a review because their really made me feel welcomed here not only at the storage but also in Virginia ... We need more energetic people like them especially when you are going to meet all kinds of people going and coming .. I and 100% satisfied 🤗

Kayla was amazing! She was extremely personable and made the entire experience so easy. Her personality and helpful spirit was evident as soon as I walked through the door. I would highly recommend your unit for others in need. Thank you.

I moved my things into one of their facilities on 428 N Battlefield in Chesapeake, VA in Feb. They were wonderful in helping me to get settled. Everything was fine until this month...July...when I got a notice that my bill would increase $12 in Aug. I called and left a message and no one called back. I called again and spoke w/Teresa. She told me they base their rates on the market value. She said the market value for a 5x10 unit is $66. My bill has been $60 and is going up to $72. She said that I could move out of my 5x10 unit into another 5x10 unit and pay $66 instead of $72. I asked her what the difference was. She didn't have an answer for me. I told her she wasn't making sense. She realized she wasn't when I said that and she had to go very quickly. The last two times I went to my unit there was a dead roach outside of it. The same roach. I went to my unit 2 wks apart. I mentioned that they don't clean and yet they are raising my bill above market value. The internet even says my unit is $66. These people are crooked!!

Kayla was extremely helpful today and knew exactly what we were looking for. Highly recommend this location and Kayla!

Good service there.Rachel Erika are really good and nice over there goooooood

I had a great experience here. Rachel and Erika were extremely friendly and professional. I would highly recommend them for your storage needs.

Great customer service and the staff was very friendly and professional which is hard to get these days.

Completely unnerved that this Rachel from Public Storage felt the need to call my emergency contact (who 1: wasn't aware of being an emergency contact, and 2: was working on the other side of the country), not even an hour after I removed my belongings and was on the phone myself when she first called me and left a voicemail. That is totally excessive. I also do not appreciate some regional manager calling both myself and my contact to discuss a rating left (which I had initially hit by accident, however I now stand by it). Calling someone to discuss a rating left is a complete invasion of my privacy and the First Amendment. They are now sending me bills for a month of service that I did not use. I was told that I had until the 6th of the month to move out when I rented a unit, which apparently was a lie.

Been looking for storage options, I’m leaning towards Public Storage because of various factors, but most of all because of the great customer service and friendly staff! Erika was super friendly, patient with all my questions I had for her and very informative. Thanks, Brandon

Quick, easy, and super helpful!! First time setting up storage and they answered all my questions!

Erika and Rachel have been great and very helpful!

Awesome place!!!

Great service absolutely love Rachel she is so nice made me feel comfortable purchasing my first storage and she finds you the best prices to fit your budget!

Overall a great experience. The ladies in the office were helpful and patient. Will recommend to anyone looking for a storage facility!

Rachel was very polite, helpful and quickly guided me through the rental process. Overall, a great service experience.

The people who work here are extremely nice. I was helped by Kayla who was friendly, helpful, and courteous.

I have always had excellent satisfaction with Rachel and Erica. They have always been personable and really full of energy and very charming.

Great customer service and friendly staff! Highly recommend!

Staff was very friendly and helpful. Love this place! Erika was amazing and explained everything perfectly

The people here are so nice. Rachel helped me, and she was the nicest person. A

The ladys who work are so nice and funny. The office is very clean.and the price is great

Everytime i come up i receive incredible service, the staff was knowledgeable and very helpful!!!!

Terry was helpful and very cheery. Helped a lot with everything.

Terry was very friendly and helpful

Terry was very helpful and nice with the unit reservation process. She even let my daughter, who was intrigued by the golf cart, help drive.

I got my storage unit today and the service was great simple and easy thanks to Megan.

Meagan was fantastic in assisting me with my new changes in life and where to go from here!

I've been going to this storage unit facility for several years and they are amazing every single time that I come in. This time Terry went above and beyond and was amazing. Keep up the great work

They always take care of us and keep our section of the grounds clean and appealing. No bugs, no water in our unit, no mouse sightings.

Nyasha was the best... she was helpful in not only the business aspect but as property manager as well

I had a gentleman by the name of Kurt to guide me with the paperwork. His explanations were very clear. He went through everything step by step and I was satisfied with everything.

Very pleasant & helpful staff but not so easy in and out of office but storage area was easy to get in and out. So maybe 4 1/2 stars!

sales reps were very nice and helpful

Ladies and gentlemen do not put your valuables into this storage facility. They will give you the top-notch treatment when you arrive ... yes they are very nice and will exceed their customer service; however, your valuables will be moldy and covered with Vermin deposits. Even with insurance, I was only able to get $250 because the insurance does not cover mold and mildew. The insurance only covers $250 for Vermin damage and there is a $100 deductible. Please be advised that this CAN happen to you. They will tell you that the basic insurance policy will cover up to $3,000. That is a lie. Do not let yourselves be deceived by the stellar greeting and treatment that you will receive, because after it is all said and done, you will end up throwing your things in the trash. This is my first and last time I will ever leave anything in a non-temperature controlled facility. Please let my ignorance and loss be your gain.

I needed to find a small space quick, this would be my first visit and inquiry of storage rentals. I was greeted by Terry this afternoon, she answered all my questions and was my blessing in disguise today! With my current situation at the moment, I really needed it. I'm happy with my agreement and future use of my storage space. Terry and other staff will humbly help you with the right space. Thanks again Terry!

Terry took good care of us, showed us the unit we could rent and handled the whole thing in minutes.

Clean facility! I was very happy during the tour of the property of the properties up keep. Nyasha and Kurt were great and very professional.

Came to the office Nyasha and Jeniece were so wonderful!!! They helped me and gave me great customer service.. I will definitely recommend these ladies thank you soooo much !!!!

Nyasha was extremely helpful and courteous.

Nyasha was very helpful in getting me the right storage unit for my needs. Nyasha is a wonderful asset to public storage. Will do business here again. Thank you

Jeniece did an amazing job helping my husband and myself find the perfect unit that we need. And her recommendations were very helpful as well 😁

Nyasha, Kurt make a great team, I enjoy having a storage shed here, I like the fact there are several locations.

Went in to finalize registration from my online reservation and met with Nyasha! She was courteous, professional, sweet and so friendly. Helped me and a couple other customers and was the same with everyone. Walked over to check out the storage unit I reserved and helped with the lock. She is a great asset to this business. Thanks, Nyasha!!

Very helpful great personality and very professional

Nyasha is a very nice person.

Came into the store today looking for a box, and Raeven helped find the perfect size for my needs. Thanks!

Nyasha was very friendly and professional and would recommend people to come here.

Good staff. Helpful and the facility are pretty well maintained.

Nyasha is awesome.

Good place of business. Great customer service too!

Plenty of storage

Great place

Nyasha was very knowledgeable and hooked me up with a great unit!

Nyasha was a big help!

Awesome service!!!

Shakemma was friendly, knowledgeable and helped us find the unit perfect for our needs.

Larissa was great. She was extraordinary. Ask for her she will get you taken care of.

Lakisha was great!!!!

They were great the 2 years I used them. Price was reasonable and staff was friendly. When canceling your lease, be sure to do it before the 6th of the month or you will be charged a full months rent

Lakisha and shakemma are cool as hell

Moved in last week and explained to the manager on duty why I needed storage. She helped me find the right unit and suggested ways to pack my unit. Then she went out of her way to call me this week to check up on me. She turned a bad situation into a good situation for me. I really would like to thank Lakisha for her help and compassion. In the world you don't find that alot. Most people only care about what they have going on. She made me feel like she really cares. I would recommend this location to anyone.

Lakisha is fabulous. Extremely helpful, polite and a joy to work with.

The rates were great. The service from Lakisha was even better. She was readily available, ensured I had the best unit for my needs, and went through all additional items to consider. It was a pleasant experience and recommend it to all.

Efficient and professional check-in process from Lakisha the facility manager. Clean Units and easy access.

Lakisha was great

I experienced great and friendly customer service

MISSY WAS ABSOLUTELY WONDERFUL!! MADE THIS EXPERIENCE VERY GOOD!

Very professional and helpful. Domonigui helped me set everything up and in a timely manner

Great location, clean, and secure. Domonique was amazing, total professional, and went out her way to help me out!

Now my favorite storage place ! The staff was amazing and very friendly !The trainee ellen had me in and out before work . Thank you Ellen, Lakishia, and Nyashia

Very friendly and helpful! The staff helped me to get the exact size space I need without spending too much. I appreciate the personal service and great attitude! Highly recommended storage facility!