Public Storage Self-Storage Units at 3281 Western Branch Blvd, Chesapeake, VA

Roy was extremely helpful and even offered for us to view the unit before we rented, which made our decision even easier to rent a unit here. All of our questions were answered before we even knew we had them.

Roy and Linda are great I loved my experience

Manager is very nice & helpful!

Wow! What an amazing first time experience. I was very skeptical at first. As soon as I arrived, I was met by a very courteous gentleman (Roy), who actually answered all the questions I had before asking. He reiterated the agreement and was so very courteous, helpful and even gave a few tips on how to properly store my belongings. My anxiety disappeared. Thank you so much Roy for making this a seamless transition for me.

Roy was very helpful and very knowledgeable about the storage spaces. Great service.

Roy (on his day off) and Maurice were very patient and helpful.

Worked with Roy very thoughtful and considerate when talking with others! Great Costumer Service!

I just had the best customer service with Ms. Linda. She really started my day with a smile and a laugh. She answered all of my questions before they were asked.

Roy and Linda are absolutely fabulous!!! They are very helpfuland courteous. They work with you to make your rental experience simple and easy!!!

Roy was a very helpful and informative host and helped me get set up in a friendly and swift manner.

Roy helped me with 2 units and showed me exceptional service. I recommend him to everybody in the area.

Opened my storage about two weeks ago, and Mr. Roy was very polite and helpful. Would recommend this location.

Roy, Susan, and Michael had great customer service, very informative and im very satisfied with my service

Roy was very professional. Went through and explained everything. Pleasure to do business with.

Mr. Roy was very helpful

Roy is great. Very detailed and caring

I went into this office of Public Storage for a rate quote on a unit--the grounds were well taken care of. Roy helped me in the office, showed me around the property and was very helpful. I appreciate the help!

Thank you Linda for your help this morning with questions about my unit you are wonderful and have been of great help to me thanks

Nice and clean very professional

Roy was very helpful and knowledgeable about the storage units! Great experience!

We would like to thank Mr.Roy & Mrs.Linda for the great service we have received in the last 3 Years. Their help and knowledge have been also great.If you are looking for a storage rental that will give you kind and courtesy service visit there location.Your property will be very safe in their hands.

Excellent service good advice and also provides tips. Rented here 10 years ago will continue to rent now.

Linda was amazingly helpful. She helped me pick the best size unit for my budget. She explained everything in full detail from start to finish.

We downsized our house but didn’t downsize our stuff🤦🏻‍♀️🤣 Roy was super friendly and helpful when we walked in there exhausted and out of options! He met all our needs and continues to be a friendly face every time we visit! Wouldn’t think of having our storage any place else!!!

Linda checked me in. She explained everything, walked me to my unit and got me everything that I needed. She was very friendly and knowledgeable. Roy helped me with my usual😂😂. I was driving 26ft uhual, I ended needing some major help getting to my storage. Roy helped get out, get in and then back out again😂😂... Thank you guys Soo much. Definitely A1 Service. God bless.

Mr.Roy and Ms.Linda are great people they are very helpful if your ever suggesting to get a storage come here

Good customer service especially me.Roy ms.Linda make sure we where okay or made sure we were set anytime we came in 100% recommended

Linda and Mr Roy are amazing people ! Very personal and knowledgeable. Highly recommend this location !!

Roy is very polite and prompt to help when you need him. I'm glad I choose this location...

Roy was great!! He was very polite and helpful.

Wonderful customer service from every single person I've spoken too!! Keep up the awesome work

Roy at western branch 3281 was very helpful an got us thru a great ordeal give him a 5 star rating very friendly and curtious

Please shop around for the best deals and if this is the location you want to use because what they fail to tell you doing your renting process that you will not get a refund or portion of your money back and you also lose the storage unit if they tell us we are required to have insurance I think we should be aware of that also because people don't have money to just give away.If I could give a zero I would I did do a,review once before this is an update ...I never put a lock on it /boxes inside zip nothing got it one day canceled it the next day and Nothing never came up about no refund in a couple days if you have not received your refund call the store I feel like I was played. I am referring to the gum road office.

I just left the storage location on Western Branch Blvd in Chesapeake, Va. Roy, the manager, was very helpful, polite and professional. He even helped me make a better choice for a unit than I planned. I ended up saving money and have a more conveinient unit.

Great Place. Very clean. Linda is very nice and very very helpful. Always a pleasure doing business with her

Linda is just fabulous with a great sense of humor

I was stressing about not having the code to get into gate. Linda helped me out fast fast and I was able to handle my business! I love this place!!

Linda is very good at her job and a joy to meet

Easy to rent and convenient.

Roy was very friendly and helpful. I appreciated the service he provided. He took his time with me even though it was close to closing time. He helped me take my box purchases to the car. Outstanding service, thank you.

Linda gives great service very friendly

LINDA helped me greatly even before the store opened I appreciate the time she gave me

Good Linda was most perfect today at public storage Western branch it's such a great help.

This is my first experience renting a public storage unit. Linda reached out with a phone call this morning after I reserved a unit online and then once I arrived, she explained everything thoroughly, simply and with a smile! Her customer service made me feel comfy and confident that my belonging are safe and sound. Thank you, Linda! -Kevin Follow-up since my initial experience with Public Storage. Periodically, I'd have to return to my unit to drop off more items. Almost every time I would bump into a friendly employee making sure everything was okay. The time came where I had to checkout. Roy was on duty....and he couldn't have been any nicer, friendlier or professional. He was immensely helpful when answering my questions and concerns. He went the extra mile. Thanks so much, Roy! -Kevin

Linda was an amazing help and very kind!!

Roy made this process so easy. I started my app online but wanted to see the space. He said “when he saw the truck it had to be me” and met me at the unit. He was very polite and helpful. If I could give him 6 ⭐️I would! Thank you Roy. Moving can be steadily but kind friendly people make it better!😊

Very friendly

My experience was very good and information was presented with clear understanding. The salesman was very patient..Enjoyed the experience. Would rate the visit with a five.

This week I got a call to come check my unit as something had happened in a nearby unit...a very nice voice message, kind yet professional. Got there, the voice matched the person. She's a great addition to the team. Staff most recently was a little sketchy, but SHE is a keeper!⭐

I rented a storage today with Linda, her professionalism was on point, this lady was very helpful and knows her business, loved her.

I couldn't have made it through today without Brian on the phone. Truly. After hours of searching, emails, phone calls hunting down storage close by on short notice, Brian as Western Branch saved the day! Not only did he deal kindly with my panic, my multiple accidental reservations, he asked me more about what I actually needed and then directed things for me from his end. He was upfront and honest that when I said I would have loved a bigger size unit, he FOUND ONE AT ANOTHER LOCATION for me, changed my reservation for me, stayed on the phone while I was asking a million questions and trying to find confirmation numbers and got me sorted with the app. He was a den of calm (and humour!) during an incredibly stressful afternoon and patiently got me through it. Thanks Brian!!

Great service from Brian!

Roy and Linda were very courteous and helpful when renting out several units. They help me find the right storage space to house our equipment. The units were clean. Highly recommend them especially if you don't want to be locked into a contract.

Linda was very pleasant , attentive, accommodating , and patient.

Clean facility, convenient location. Management (Roy) is very helpful.

Very nice, very informed : D

Dealing with Roy was very nice he was very professional the office looked very clean very neat very tidy the facility looks clean and neat and I was just very happy with it if I need storage unit again I will use public storage and I will use the one on Western branch Boulevard with

Ms. Linda was so nice & funny!! Had to write a review, thank you again.

Roy is very good with linda keeping the office and property running smoothly

Linda always provides world class service. She delivers VIP treatment with a smile. Linda will ensure that all your belongings are safe & secure at Public Storage. Thanks to Linda, I can relax knowing that I am in the best of hands.

I can not say enough nice things about Linda and Roy who are the best

Roy!! Very inviting when you walk in. Very patient, very helpful answered all questions and more

Roy is the best!

Great friendly staff

Linda provides Excellent service

Linda was excellent in helping me access my storage unit. She came and helped me get the door open, work with the lock, and taught me the best way to close the door. She is very helpful and has great customer service skills.

Friendly and prompt service from Roy! Thank you!

Amazing customer service!! If your trying to figure out what Storage space is best for you Linda and Roy can put you in the right direction! They made the process simple and sweet! I recommended this place to my military friends and they love it as well! If I ever move again this will be my place!

Roy was great with assisting us with the process for checking in to our unit. Very knowledgeable and professional. Top notch customer service.

Linda is awesome always has the anwsers and very friendly

Property management is very polite, but the place is a dump. Also, they close at 6 during work week, people who work can’t make it there in time. A waste.The unit has large holes in the wall. They have rats!! Please beware. Sometimes cheap isn’t the way to go. Go somewhere that has climate storage. It’s against city building codes for sure. I’ll be calling the city. It’s not being managed properly.

Had a great experience and was very nice and had all the answers to my questions “ thank you Linda”

I always have the best experience when Linda is helping me . She's so friendly and welcoming!

Roy is the man with the plan! He gets 6 stars for superior assistance! Thanks again Roy!

Linda was super helpful with our move-in. She made the rental a breeze.

Roy was super helpful with our move-in. He made the rental a breeze. And most impressively, when I first came in, he was making a phone call to someone where he had noticed that they had accidentally locked their unit in the open position. Its reassuring to know that the staff there are genuinely keeping an eye on the place and taking the time to make notifications like that.

Roy did a wonderful job helping me pick out the right unit to hold my belongings and walked me through everything, very good customer service skills and now days that's hard to find I appreciate that if only more people had those skills thank you roy and public storage

I almost never take the time to post reviews, but Linda here saved my behind today! I left something super important laying on top of my car and when she found it lying on the ground, she went out of her way to find the number of my unit and call every number on file and held it until I could come back to get it! That goes beyond customer service. I should not have been surprised, the crew here is always helpful and going out of their way to keep things clean and safe. Thank you guys!

I love public storage they work will you about they are cheap. Customer service is great.

A huge s/o to Roy! He was so kind and helpful. Also, the location is very convenient.

Linda was such a big help!

Roy was exceptional nice and very helpful. He also was very patient and met all my needs. I will definitely recommend to my friends and family. He is such an asset to your company.

I had the pleasure of being served by Roy, he was very pleasant and made sure I was aware of all the terms and conditions! He even walked me to my storage unit to show me how to open it. I highly recommend. Thanks Roy.

Great facility, convenient location, and the service is very friendly. I would like to suggest ownership install safety traffic mirrors on the corners of the buildings. Thanks Mr. Roy!

Linda is awesome. She's so friendly and helpful!

With Linda’s expertise, I was able to quickly make my reservation and secure a storage space in a matter of minutes. She made a fantastic effort to ensure the in person portion was safe and contact free. Initial reservation was done online, which was very pleasant and minimized the amount of time that typically is taken by tedious paperwork or contracts.

Their customer service is awesome Linda was great

I've had a unit for a while. Linda is very attentive and helpful.

Roy offered great customer service he took his time showing me the different storage unit sizes available and made sure I received the monthly special.

Roy was outstanding. He helped me significantly and I appreciate that. He is a great employee. He took the time to explain the storage features and the best approach for me.

It's a good place for storage and prices are fair.

We had a wonderful experience with Roy. We rented a medium unit for us to build our furniture for when we move, and we currently live in a small apartment. He made sure if fit our needs perfectly, and even helped us get our couch covers while it sits in the unit.

Linda was helpfu lwith my payments

Britany has been the best and smiling face that I have had the pleasure of dealing with since choosing to store my belongings at this location. I actually Went to another location that I would possibly fit better for my needs and Britany was there as well, SMILING and being her professional and knowledgeable self. It's been a pleasure. Keep up the good work.

Rented a unit today was clean staff very helpful and friendly! Brittney was the best very friendly and extremely helpful

Rats

Just what I was looking for.

Roy was helpful. You will get a better price if you reserve online

The customer service at this location was phenomenal and everyone was very helpful and nice.

Sarmira was so nice and pleasant. She answered all my questions and showed me each unit I wanted to look at. Will definitely recommend this business to friends & family. Great customer service!!!!!

Sarmira gave me excellent customer service when I came into her location!

Sarmira gave me great customer service when i called in to see how much the storage units!

Just signed up for a unit and Rachel was an absolute joy to work with. Her inviting smile and cheerful demeanor on a cold and rainy day was a very pleasant surprise.

Very helpful !!

Had a great experience with Marquita.

Staff is very friendly and helpful. Units are clean with lights. They painted the outside of the units, making them look fresh. The gate was broken for almost 2 months and you can't use the trash baler but overall, I would recommend this place.

Got locked in at 9 pm

Rachel is an amazing manager. She was so polite and very helpful with getting me the perfect storage unit for my move. The location is great the units are spotless and odorless. The office is really organized. I love it

Thank you rachel for helping me and my wife find the correct size storage unit. The service was great. Rachel is fast efficient and has great customer service. I've never been happier.

I have never met someone so nice in my life rachel is awesome I'd gladly drive across town just to have her around to help me with questions about my unit Rachel is extremely thorough with policies. Shes a sweetheart

Brianna helped me with my rental and she was fantastic! Very helpful and extremely nice! Something a lot of people seem to lack, being nice and pleasant to work with! She really is a nice person who knows her job. In a side note... I showed up out of nowhere, lost key, and forgot passcode... management was awesome in fixing things for me! Just the best customer service around, this is how you treat a customer! Thank you PS!

Linda was great in helping us secure our unit!! Great deals going on right now!!!

They don't tell you about RATS!!

Outstanding Service

Awesome job!!!

Great customer service

I can't say Thank You enough to Brianna and her customer service from the moment I walked in the door about 9:30 am till 6 pm. Having to deal with relocating from Texas and the movers was a pretty exhausting and stressful situation. My son and I spent the ENTIRE day at the storage building and Brianna took such great care of us. On top of her already busy day there were auctions going on that day and she still made sure that we received the best customer service. Public storage you are lucky to have such a dedicated, caring, hard working, client loving employee in Brianna. She truly cares about the clients and her job. Thank you Brianna for EVERYTHING!!!!

Terrible customer service by Aneesa! After failing to get information and call me back as she said she would, she attempted to avoid me and several other customers requiring assistance for over an hour. Aneesa locked the door and stayed out of site; she reappeared 3 minutes before closing. The remainder of the staff is professional and accommodating. On 3 Sept, the young lady Aneesa thought it a good idea to call with much attitude, and tell me how i was wrong. Clearly I'm not going back-and-forth with a child, especially since I closed my account on 30 Aug. This edit is simply to point out the continued bad customer service provided by Aneesa.

Inquired about possibly renting a small unit, Bree who was very professional called me back, introduced herself and was very helpful. Great customer service speaks volumes to me and is greatly appreciated. Thank you Bree, keep up the great work!

I had a smooth and easy check-in, no issues at all. Brianna was fantastic in meeting all of my needs and answering all my questions.

Brianna was very helpful and great

I had the best customer service experience with Brianna!!! She actually smiled was very professional. Not only that, she was exceptional in that she showed such great initiative to help me with my unit. She listened to my issues, was so very attentive to my needs and worked hard to find a solution that was best for me. Keep up the awesome work Brianna....and that SMILE :) You are definitely an AWESOME asset to Public Storage.

Brianna is the best and most helpful..

The Customer service was excellent. Brianna was always professional and represented the company well. I just wasn't satisfied with the increase in rate after six months.

Great place for storage. Brianna was very knowledgeable, courteous, polite, and customer service-oriented. Downside is that the electric gate is down.

Extremely friendly excellent customer service Rachel was awesome glad I chose this location

Brianna was extremely helpful and very nice to work with. She answered all my questions, showed me the unit and explained everything very well. Didnt feel rushed or just another number. Thanks Brianna...

Great ! Excellent customer service too, ty Brianna! Getting started and moving in was So quick and stress free

Brianna was very friendly and helpful. She made sure I saw the storage space prior to renting it and making sure it would meet the needs that I wanted to use the space for. I really appreciate her taking the extra time to assist me!

Brianna was very helpful in our experience with public storage she helped us with anything we needed and held a great conversation anytime I need storage I’ll be sure to use public storage!

Professional customer service with a smile both on and off the telephone.

I have the privilege to receive the best customer service from Bri and Rachel at Western Branch Public Storage. They are quick,and knowledgeable staff clearly explained everything about the unit and features offered – without any up sell! Friendly with the most beautiful smiling faces. In fact every time I walk in their office, they are extremely polite. This sealed the deal for me! Low prices and high quality with many services equals great value! I think public Storage hit a jackpot with this two wonderful ladies. Please, keep up your positive attitude because a lot of people are not bless with this attributes.

Brianna at public Storage on western branch is the best customer service agent I've ever had the wonderful pleasure of interacting with and I definitely reccomend the public storage. God bless Brianna because she is superstar!!!

Great

The very helpful and very reasonable

Kisha made it easy for me to purchase a Public Storage unit. Her professionalism and knowledge of Public Storage proceedures made it a breeze in getting a unit. If it wasn't for Kisha's great personality, I would probably not have signed up for a storage unit. Thank you, Ms. Kisha.

Great customer service!! Kisha was great help with explaining everything and what size unit to purchase! Definitely recommend this location.

Ive been at this location for a while and i always feel welcomed whenever brianna is there. She is so sweet and kind and very helpful. Thank you for always being nice.

Brianna was very knowledgeable and helpful.

Kisha was extremely professional and I enjoyed doing business with her. I would like to thank her for great service.

I was a wonderful tour and great information

Ms. Kisha helped me out a lot she answered all my questions set my appointment over the phone and called me before time to get me started..very friendly and a wonderful lady thank you again ms.kisha!!!

Beware of Rat Dropping on your items. Even with poison baits. If you must use this facility seal them up tight!!a 🐀🐁

Staff was extremely friendly!!!! Units were clean and spacious!! Bre and Keisha are the best!!!!

Kisha was incredible assisting me with moving into Public Storage. Very friendly and informative.

If I had of posted a week ago, I would have given Public Storage one star. However, I decided to just try speaking to someone else to see if this could be resolved without legal action. I am so glad I did. I am thankful to Brianna Smith for her due diligence and professionalism. It was obvious that I was upset over the issues surrounding my unit. Although it was close to closing, Brianna was patient and took the necessary time to research the issue and resolve it. Had it not been for Brianna Smith, I would have most definitely would have given Public Storage a one star. Her professionalism was evident from the beginning and her genuine concern was appreciated. Thank you Brianna Smith for your patience, work ethic, and professionalism! You undoubtedly renewed my faith in Public Storage!

Brianna was the bomb! Thanks for making our set up fun and smooth!

Brianna ( property manager) had great customer service ! I do think the property needs climate control and trees in front block view of storage...upgrades are on the way but Brianna makes it worth being a customer!! Thank you Brianna!

Brianna was so helpful and sweetwhen I went to look and decide on a storage unit. The whole experience has been great so far!

Kisha was great and helped me get my storage unit fast and easy! Thank you so much!!

Kisha was very friendly and was able to answer all of my questions.

I have travelled all over the country and used multiple storage facilities. The site manager, Brianna, was by far one of best customer service professionals I have encountered. Polite with a good attitude, dealt with 6 customers in a timely organized fashion, not just first come first serve. Even though I was third in the door and last to be helped, it made sense as I was being shown a unit, and the rest where able to be addressed in the office. Taking care of them first, gave her the opportunity to be sure not to have to rush with me. Good job!

Why are contractors putting stuff outside the storage units?

Secure fencing.... yeah no, they kept the main gate open and a side gate... not secure at all. EDIT: Gate still broken, but raising my stars for Brianna. She was awesome

I went to this location. Brianna who is the manager was great, positive , knowledgeable and fast. Best experience I had so far. And she has a beautiful smile.

BRIANNA was super helpful. She took the time to ask questions, assess my needs, and provide the best possible solution for my situation. Very professional and If I could give 10 STARS for this location, I would !

Went to rent a storage and ran into Brianna, she was great, absolutely professional keep the good work up.

Kendra was extremely helpful and was even willing to run over her closing time in orderto get me settled in.

I have used this place several times and always clean. The staff very help full

I rented a storage unit this morning at this location. Ms. Kendra and Ms. Alissha was awesome they answer all my questions remain professional at all times. Will recommend this location..

Bought a 5x5 here and they have great rates for the area. Tammy and Alissha were very helpful with the check-in process.

I came in to inquire about a unit and Alissha was AMAZING!! She was able to help me with all my questions. Great customer service!!

Had a great experience today Alissha was very helpful and helped educate me on all my storage needs. Once im ready to store i will deff be coming back to see her!!!

Just left from paying my bill and Kendra was so polite and helped me with all my questions I had about my unit. She always smiles and makes my experience great.

This place is awesome and always have super nice people working!! Alissha is fantastic!!!!

Alisha was a delight to do business with. Great service

Alissha and Kendra had Great service!!!

Alissha and Kendra are awesome! Whenever I go into the office I am greeted by the friendly and professional staff. The prices are affordable and they have great customer service. I recommend this place to anyone looking for short, or long, term storage!

Kendra helped me out greatly, excellent service.

I had a great experience. The saleslady was very sweet. She was very informal as to how and what public storage was all about. She was very friendly and had a great smile. She greeted me like she had from our first meeting. Thank u, Alissha, for yur great customer service.

Great environment! The young lady Alissha that works here is excellent and very helpful. Her customer service is outstanding!!

Kendra Smith gave me the best experience i could ever image she was polite and well manner also answer every question i had and made sure my move in was was fast and easy. I recommend everyone to get a unit here

Be sure to view your unit before signing lease. Ours was not the size advertised. Have pictures and measurements that I may be using.

The worst experience ever. Please be aware of the rodent infestation at this facility. Yes the staff is nice, put that doesn't help when Mickey is destroying your property. Beware, I wish someone told me before I stored my property there.

The customer service is great, the employees are very helpful. Alissha was very informative, answered any question I had. She was awesome.

The customer service is great Alissha , i will always come back

Alissha was so very helpful and informational and i loved the energy and personality she gave off I would definitely recommend this place to family and friends

I was helped by Alissha F today. She had geniuine knowledge about the units and helped me find something best fitting for my storage needs.

Kendra was very polite, professional and she provided great customer service and helped with me everything I needed.

Great experience! She was knowledgable and very helpful! Thank you Alissha!

Alissha and Kendra were very helpful and professional and helped with everything I needed

Alisha was very helpful with my move in today.

Alicia is awesome!

Alissha was very helpful and insightful

Storage locker leaked and rodent issues evident. Staff was responsive, but it appears corporate is not in tune with upkeep requirements.

Great customer service

The units leak and eventually habe everything you own smelling like mold. There's mold growing on my ceiling out should I say what's left of the ceiling. And every time I almost go to auction someone goes into my unit rearranges boxes & sits heavy things onto fragile ones. I hate it and can't wait to move. They also have mice or rats because they dgaf about their property. Do not use this place.

Very great very helpful greatt personality

Why is storage locked and I made the payments

Alissha was amazing I told her I would be a little late and she was kind enough to wait for me. She was very helpful and understanding.

Alissha and Linda was was helpful and gave me all the Info I needed

Linda is amazing! We needed a 24 place otherwise we would have rented here. Linda was so friendly to my girls as well. Hard to find great customer service like this.

Alissha was awesome! She was very helpful and patient and she's great at what she does :)

Got the storage I needed Linda and alisha are great to deal with

Alissha was very helpful to me! Has service was outstanding! I love her!!!! I recommend that she be promoted immediately!!

Alissha and Linda were a Great help and very Kind women. I really appreciated their patience, service and Hospitality. Great place for Storage.

Rat poop

Average to better facility

Alissha and Linda we're very helpful and got me all moved in

RATS!!! One of the worst storage places! I had a storage unit for around 7 months and when I went to empty it i found rat poop all over my boxes and things and over 5 rats in my boxes and my possessions. When the worker was told of this problem they acted very surprised but on way out saw worker knock down a rat trap! Very displeased and would not recommend to anyone if you value your stuff!

I love how they treated me and very great service the two ladies in the office Alissa and Linda 5* .

I love the manager Alissha. She was friendly and very personable. When I got shocked by the difference in the online reservation quote of $24 whichbdid not include the one time fees nor the insurance and the actual rental amount of $68 that included one time charges and the insurance. Alissha was apologetic and empathetic with me about how the online reservation tool is not accurate. Although the online tool was misleading I am still awarding 5 stars because of my interaction with Alissha. She did everything she could to save me money including getting an idea of what I plan to store and how large it was. She made sure she showed a smaller space and the requested space to me so I could see which one would work for my needs. Thank you so much for your help Alissha!

I came from out of state and needed storage while I look for housing. Alissha helped me choose the appropriate size unit and explained everything to me leaving no question unasked. I met Linda the next day; both ladies were very friendly and helpful in suggesting businesses in the area as well as updating me on traffic in the surrounding areas.

Alisha’s was kind enough to help us out of a jam, excellent customer service. Highly recommend

Is there a moving truck customers can use?

Alissha helped us with our rental today and she was amazing! Very helpful and took her time to go over every thing. Shes great at her job! Thanks to Alissha for making this easy.

Alissha was very helpful and I appreciate her service! I love the size of the units and the comfort I felt with the safety of the place. Thank you!

Sierra was very patient, honest and helpful with purchasing my packing supplies. She asked what I needed and did not ever sale me but she also made sure I had each thing I needed. She even helped me load my car. Perfect service.

We have been at this location for 7 years and never had any issues. At our move-out, Crystal was amazing, informative and delivered excellent customer service! Wish there were more stars just for her. Thanks so much!

I had the awesome opportunity to be serviced by Jasmine and I must say it was quite a pleasure. She was quite professional and knowledgeable and took care of the problem immediately. Thank you again Jasmine!

We rented a unit for 6 weeks. When we went to pick up our stuff everything was wet and there was mold and mildew growing on some of the furniture and storage bins. When asking the office personnel about it, she was very flippant and said we would have to file a claim with the insurance. I would never rent space here again.

Manager showed me around, was very patient with my indecision. Got a good unit without much hassle, they even had a few supplies there like boxes and tape etc. Gate code lock

Very good experience and very knowledgeable about the units here. Thank you very much Crystal and Lynda

Crystal and Lynda were very understanding that I am hard of hearing and had a lot of patience. Also very helpful and knowledge of what storage unit I really needed. Crystal even came over on her day off to help.

Great customer service!!!

LINDA WAS WONDERFUL AND KIND...THANK YOU

Lynda was AWESOME! I highly recommend for any storage needs you may have.

Very helpful and friendly staff. I'm a returning customer and recommend them highly whether it's for a month or year

Great Customer Service

Have had a unit for a year, staff has always been helpful and the unit hasn't leaked.

Myself and my husband absolutely love Mrs. Lynda. She was so helpful and understand also very comical. I'll return anytime.

I've had a storage unit for 6 months and now a rat has made its way from another unit into mines. Not a happy camper now.

Lynda was great giving me the information that I requested. What a great way to start the NewYear off with great customer service.

Crystal and Linda. They are great customer service love them

I would like to thank Crystal for being so informative on me using the public storage for the first time and I recommend anybody to use it

Customer service is wonderful. Crystal and Linda are always smiling.

Lynda had a wonderful attitude, very pleasant to work with and was very informing. She walked me to the unit and showed the difference in the sizes and gave me a Great deal on the price!

This is a wonderful place of business very professional and accommodating staff. One of my favorites is Ms. Crystal she always made sure I was up to date on my storage or any other news regarding my storage for the time I had my unit. Thank you so much for everything!!!

Crystal is fast and kind!

Crystal was outstanding with helping me figure out the best value for my dollar!!

Mrs crystal was a AWESOME sales manager. She was prompt, willing, and extremely nice. I came there with an attitude due to situations I had before getting there, her and Mrs Linda still kept a smile as well as their cool, was patient and accepted my apology for my rudeness. VERY PROFESSIONAL

I like the special that they had gone where are dollar move you in and they're try to give you another promotion for the next month but you better believe once it's over with it's over with so you better be prepared to pay your bill but I love them

First, this review has nothing to do with the property manager, who was extremely friendly and handled the situation as best as she could. So I decided I needed a storage unit for my Polaris RZR side by side and I checked my local units. I have used Public Storage in the past and felt that this would be a good choice since they are local. I made an online reservation for a 10x10 unit for the online price and immediately got a call from the property manager. I arrived at my appointment at 12pm and was shown the 10x10 unit and completed all of the paperwork and even paid the next month. After this I go to take my ATV to my new unit. Now, my ATV fits on my 10ft long trailer, with over a foot to spare. I try many different ways to fit it in this 10x10 unit and it will just not fit. It is at least a foot too long with any position I try to pull it in. The unit can’t even be 8ft long. I then go to the office and ask if I can switch to a 10x15. The property manager then says of course, and shows me the 10x15. The online price for a 10x15 is $131, while the regular price is $148. It isn’t much, but over the course of a few months that extra amount can add up quick. I check to make sure I can still get the online rate and I was informed that I could not. I would be required to pay the $148. I ask what my options are and I was told that I can just close the account and wait seven days. After the seven days I am eligible to receive the promotional rate again and then I can just reserve another unit. I would lose the $24 administrative fee. I would need to pay another $24 administrative fee when I reserve another unit. The second option was to call customer service and tell them my situation, so this is the option I chose. While talking to customer service, they let me know that within the first 30 days, no refunds are possible. I would not be able to get my money back even though it hasn’t even been an hour since I originally rented the unit. She wasn’t even offering to help me, just repeated that I would not be able to get any refund. I inform the property manager of what they told me and then just decided to close my account. After I left, I called customer service again and talked to another representative. She took my information and gave it to their district manager. I was told the manager would call within 24-48. Guess who never called? What annoys me the most is that in the lease it does state that the unit sizes are approximate. I asked for a 10x10 unit when I know that I only need less than 9 feet. The unit can’t even be 8 feet long, which is a 20% difference. Is it also only 8 feet wide instead of 10 feet? 10ft x 10ft = 100 square feet 8ft x 8ft = 64 square feet That is a 36% difference of footage than what is advertised, which is being generous by even giving them 8 feet. I will not rent from this company again even if this situation is made right.

Lynda is a really sweet lady so i want to give her a 5 star rating cause she helped me and my family

Excellent service I went to 2 other storage public storages and it was a horrible experience. The woman behind the desk (I think name was crystal) was GREAT she turned my day around. Thanks

Management and employees are wonderful, however there is a spider problem. This can be easily fixed using mothballs. They make sure your belongings are safe. I see them going around everyday and checking the units.

Linda was a big help and has a great personality! Wonderful customer service. Thanks Linda :)

Price

Lynda is by far, the best associate I have ever worked with. She has gone out of her way on more than one occasion to be available for me, and has explained different ways to save me money instead of overcharging me. Best of all, Lynda treats me less like a customer and more like a person. She is the reason I have chosen Public Storage over other competitors.

Great customer service ! Very helpful! Crystal was EVERYTHING! Highly recommend!

Krista was the best. She was very patient and professional despite of me being hard to satisfy at times. I recommend your storage needs here.

Lyndn was good funny n she help us alot thank you Ms.Lynda

Crystal is awesome! She saved me money moving out. Great customer service! I will definitely use them again if I need a storage unit.

linda was great

Lynda is an amazing worker and is such a big help with getting my storage unit !

We loved the customer service when we came in to purchase a storage for our equipment. Crystal, the property manager was friendly and very helpful as we looked for a unit to meet our needs. She was very knowledgeable and went above and beyond the call of duty! We look forward to using public storage for years to come.

Lynda is the greatest. She was so helpful.

The Agent Lynda has assist me many time with problem solving. She is resourceful and have a plan "B" in her pocket. An Outstanding REPRESENTATIVE for the company. Thanks, Lynda, very much!!!

Crystal was absolutely amazing and very helpful.

Crystal was awesome. She was extremely knowledgeable and helped me make the best decision for my storage needs. I did explorer other options in the area, but cane back to Public Storage because Crystal's customer service was spot on!! Thanks for everything Crystal...you rock!!🙌

Over priced and the staff and corporate seen to have different policies and methods!

Lynda was very helpful in assisting me with getting a storage unit. She also helped me get a mattress cover so my mattress would be protected.

The service is very friendly and comfortable and thorough

Prices just went up $10/month for non-climate controlled storage units. Competitors offer same pricing for the same sized climate controlled units. All in all it's what you would expect but priced a little too high.

Good service and hospitality

Lynda was very helpful and had a great sense of humor. The move in was easy and she made sure I had everything I needed.

Crystal was so friendly and very helpful. She gives that extra peace of mind you need when storing precious memorabilia and personal property.

Crystal and Lynda were awesome! Perfect customer service!

crystal and linda were so nice, thx!

Crystal is very professional and courteous..luv her

Crystal was extremely helpful and knowledgeable. i would absolutely recommend this facility to my friends and family.

Lynda was very helpful with public storage . this was my first time renting a unit and I am very happy

I couldn't believe the deal that they were offering. Crystal was awesome! She offered me the best that customer service has to offer, regarding my experience - And my $$$ Pocket $$$.

Lynda was very friendly and helpful along with kind and funny something you don't see at all. She literally brightened my day.

Lynda was a huge help . Great customer services.

Moved in to public storage today and Lynda was amazing!! She was very informative and made the move simple and easy.

I love the environment... Along with the staff .... Crystal.....

Great service. Helpful and friendly. Several options to meet all needs.

I would like to thank Crystal for being so professional and so polite.

Crystal was very nice upon entering and throughout the service. She was very informative and honest but failed to mention that the gate will not let you out after 9pm. I understand not letting you enter but exiting should be no problem. We saw a light on above the office and my fiancé knocked on the window to get someone's attention and Crystal came out and stated very rudely "what! I'm at home?!" clearly we wanted to exit the storage property. After complaining about her gate code not working either she went inside and with the click of a button opened the gate. It is very dumb to lock people inside of the facility especially after not being informed that it would happen and Crystal was very rude to us for it to be a simple click of a button to let us out. The $1 promotion for the first month is very misleading because after a $25 administration fee, required monthly insurance, and a lock I ended up paying $65! I will not recommended this facility to anyone.

Lynda is THE MOST spectacular representative of any storage unit facility I have ever dealt with!

Lynda was most helpful during my move in

Lynda was most helpful with our move in

Lynda was most helpful and went above and beyond reproach in helping my mother with all questions and concerns.

Lynda is awesome. Helped me get the storage I needed so that I can have everything stored properly. Come see Lynda at Public Storage she's great.

Lynda was friendly and knew what she was doing! 5 stars! She was awesome to my family and I and showed us all the different units that was in our budget!

My experience was terrific with lynda

Great customer service! Always answer my questions we needed ! Would recommend this public storage site !

I am a repeat customer and would just like to take a second to recognize Ms. Lynda in the office for always taking quality care of us. She is a big asset to Public Storage as she is very knowledgeable with space and product needs. Coach Klingensmith

Wonderful and caring management. Ms. Lynoa is safey conscious and tries to put the girls in front so they can be seen if assistance is required. I rented a unit 6 months ago as well and decided to come back!

The service was great. Ms lynda wad very helpful!!!!

I love the excellent service. Dependable and affordable. Thanks alot Nefferterie!

Lynda you are the best!!!

Lynda was very courteous and very efficient... Excellent costumer service!!

Storage is affordable and the site is secure. I like that you need a gate code to exit as well as enter. When I've been into the office the staff is great and I absolutely love Lynda.

Experience is good. Customer enter action are pleasant.

I had a great experience with Public Storage on Western Branch Blvd. Lynda was always friendly and helpful. What a great help!

Needed a storage unit at a reasonable price ASAP and Lynda was right there to help me. She guided me through how to select my unit based off of my belongings and even mentioned things that I didnt think about like the unit door size. Great place and execellent customer service.

The customer service provided by Lynda, and Neffe was superior. They both had great people skills. I will always use Public Storage as long as either of them were helping me.

Neffie was great to work with and made me fill like home.

Lynda is awesome! Nice, fast and accurate!

My experience here was great, neffie and sophia provided me 5 star service and answered all of my questions throughly.

excellent, Neffie was very helpful

Manage was great took time to explain everything and offered products

I enjoyed my experience at Public Storage with Matt. I would recommend this location to friends and family. Thanks for all your help!

The property is very convenient to everything. Was a good choice for me. Lynda was so very helpful and considerate. She got me close to the office so I'm not way in the back, being a woman, that makes a huge difference. I will feel very safe going there. The price was affordable and the unit was clean and everything seems well kept. If you're looking for a safe storage building, this is the one! I highly recommend it. And again Lynda was a terrific help, very professional. Thanks!

In dealt with Matt. Very professional about everything. nice guy

Lynda was a great person to do business with. My service was very quick and easy. Thank you for the awesome experience.

i would tell everyone to use public storage. the young lady name lynda was amazing and always there she needs to be recognized

Lynda was very customer friendly

Very helpful and knowledgeable. Military friendly.

My experience at public storage was outstanding. I was in a hurry and needed some assistance quickly. Not only was the staff knowledgeable but they were eager to help. I recommend public storage to everyone in search of storage or even moving supplies.

Nice property super helpful staff

Matt was awesome!! friendly and helpful!

Needed an easy fix. Great experience and reasonable pricing. I would recommend Public Storage to friends and family.

Matt was super nice, helpful and knowledgeable! Would recommend this location to others.

Great customer service!

People are very nice every time I come to the property.

Matt is a generous and courteous worker. Good customer service skills. Highly recommended! It was a pleasure to do business with you Matt.

Great service, quick, and easy

Today I got a storage unit from Publish Storage and Matt shows great customer skill. He took the time out to explain everything that need to be explained, and also showed me the storage unit beforehand. A great place!

very nice and efficient and very fast and doeant let you down

Very knowledgeable helpful staff. Happy I chose Public Storage.

Was in need of a storage unit and after comparing prices I ended up at Public Storage. After speaking with Matthew, the property manager, I felt I had made the right decision regardless of the price. My rates may go up after the promotion that I received but think the price, even before the promotional discount, was fair and happy I chose this location. Thank you Matthew for your professional and courteous customer service.

MATT WAS! VERY POLITE

Matt was EXTREMELY helpful and courteous! Feel good experience! :)

Matt is wonderful! It was an emotional day for me moving and putting my things in storage and he made it a painless as possible. Very courteous. Convenient hours too!

Awesome customer service very nice people clean lot will rent here again

Great customer service! No complaints. Storage unit was okay. It held up too my standards.

Very friendly, helpful and Knowledgeable.

Very friendly and efficient. Jewell and Matt are both very nice.

Nice guy! Very helpful.

The service has been outstanding and I would recommend Public Storage to anyone!!!

Matt is A great guy

Shavon was a very funny and great person to do business with great choice on hiring her, very pretty lady

I had a wonderful experience their great customer service Mathew was a huge help

Chavon was awesome. I appreciate her customer service.

Matt was great and helpful.

Great experience and awesome from Matt handsome self as well as most beautiful Chavon.

Great customer service....great prices

Chavon was greeeat!!

Very very professional

I had a great experience with this company and the manager Chavon new her job to a "T". She was very helpful with me and my buddy on getting a storage and I would recommend anybody to use your company. Thank You Phil

I love them!!! Great customer service.

Chavon was awesome! Made me feel very welcome and at ease through the entire process. Thanks

Excellent customer service by Chavon!!!!! Thanks Public Storage for all your help.

Chavon provided awesome immediate service

Matt is a wonderful job today assisting me in selecting the appropriate unit and provided me with excellent customer service! I would recommend this site to anyone looking for inexpensive storage! Great Experience

Chavon gave us excellent customer service

CHARON PROVIDED GREAT CUSTOMER SERVICE SHE IS THE BEST!!!!!!!!!!!!

I lovvveeeed it.... chavon is awesome ,amazing,and helped out perfectly!!!! :-) :-) :-)

I rent from this public storage back in 8/13 and Chavon customer service skills was awesome.When I did reservations over the web she called back quickly and that was A plus for me she answered all my questions. Now I'm back again all because of the excellent service she gave me.. Thank you Chavon for a EXCELLENT services

Great service and the best prices i could find locally.

My husband and I recently needed a storage unit to hold pretty much everything in our entire 1700sqft house. I had only seen one storage unit in my life and I prayed that they weren't all that bad! I was referred to public storage by several friends. I called and spoke with Chavon and she explained everything I needed to know. We went in and Chavon showed us around. It was clean, quiet, and safe! She helped get us the right size unit and all our packing supplies. We we very pleased with the location, cleanliness, and most of all, service! Thanks Chavon!

The team at public storage has always been a delight to work with!!!

Bm72 I love this place .Management is great.Very polite and professional

Chavon was wonderful to deal with. The team at this location was a pleasure. Ease of rental & termination were terrific. I would definately go here again for my storage needs!

i really like how clean it was kept and the manager Chavon was always happy to talk to me , even when i was late she is so sweet , i would love to come back and use you again , thank you again Chavon for keeping my things safe

Easy to get to from home. Very clean storage units. Chavon the manager of this Public Storage is very helpful and friendly. She goes out of her way to help me with my storage issue.