The management is great to handle anything you need. Storage is very clean and smells nice. Climate control so things stay nice and safe. Recommend highly
I came in to make a payment and change my acct to Auto pay. I also had a problem with the lock on one of my units. The attendant, Gloria, was so helpful with getting my acct straighten out. She was adept in acessing the program in order to achieve the resolution. My son has a unit that had a problem with the lock and Gloria was able to help him resolve it. The facility is very clean and accessible. Special thanks to Gloria with her sweet personality.
Great storage units and even better service. They were very welcoming and helped me make it easy to get a unit.
Wonderful storage units with carts that aren't broken like uhaul storage, to help move things in and out of your unit
UPDATE:
2 months after renting the price increases $20. Chelsea no longer at the location and service is scarce at best. Fees added at every chance they get. Other local options much, much better.
Price WILL increase and contribute to increase, not with the headache of increasing prices, fees at every turn, lack of any service or communication.
Original:
Chelsea, the property manager is reason enough to continue renting space here. Service is excellent and rates are fair clean space never worry about safety while there..
I have been working with Chelsea from the beginning. From the time that I initially went in to request a storage unit, she has been absolutely amazing in helping me get into exactly the unit that I was looking for. The storage unit was immaculate when I moved my things into it and the climate control units are amazing and convenient to get into.
Sylvia is absolutely amazing! She had the best customer service! I ended up renting too small of a unit and she was so kind and helpful in getting things taken care of, it took a lot of stress off of me! Sylvia, you are the best, thank you!
Chelsea was most helpful and pleasant.Very grateful for her service.
Definitely a pretty good place to go, temperature controlled units are a game changer! Me and my wife went to move things around yesterday and some of the staff (I totally forgot their names) came up and asked us how things are with the unit and were very friendly and very willing to work with us. 😎
Came in to pay my bill and met Chelsea the storage facility property manager. Hands down the best customer service experience I've had in a long time. I've been running from this facility for going on 3 years and I would highly recommend. The stores facilities cleanliness as well their customer service. It's fantastic!!!
UPDATE: We had some issues over the weekend with the location but got a call from Chelsea who worked everything out with us. She’s having the lock changed and gave her direct number for any issues we have in the future.
They provided a lock and key that didn’t work. Now we are locked out of our unit and the only real person I’ve talked to is in their overseas call center. I can get in touch with the property manager or anybody who can help. We were told to get a locksmith but they will not pay for it.
I've had this shed for quite some time now. I like the privacy. I'm usually there alone or 1 other person, maybe 2, but I never see anybody. It's always clean and I feel safe inside and outside. Only 1 detail that's kinda a big deal... it seems like they raise the price every 9-12 months. My storage shed is still the same size. Oh well, it is what it is. I should be greatful to have a place that I store my things in. I'm going to quit while I'm ahead lol! But really, it's a great place i also have one Colorado. Have a nice day! 😀✌️
Ryan was super nice, and it’s always so clean here! Really enjoy using this location
They have gone above and beyond to make sure our experience has been a positive one! We had some issues and Heather helped us resolve them super quickly!! They are life savers!
amazing customer service, very helpful and polite, punctual and very clean units
I have used this location for over 6 years and now my rental fees have gone up almost 100%. They said they would get back to me to seeing there was something they could do. That was over a month ago. They haven't reached back out. I feel like if you want to keep units rented you would be willing to reach out to your tenants. Especially when you tell them you will follow up.
The female employee in the Layton facility is very customer service focused and was pleasant in our exchange this weekend. Facility is clean and safe to use for your storage needs!
The management here is absolutely rude. My father had a storage at this place for years when the management changed and Public Storage took over. We were helping him move some things in his unit because he is a disabled US Vet so he cant do it himself when the regional manager walked by us and told us "this place isn't for hanging out" We explained to him that we were not hanging out that my father is disabled that is why he is sitting. He told us that we had been in the building too long and needed to leave. The next day one of the employees told me the regional manager told her to wait until a week before the end of the month and then give a 7 day eviction.
Thank you for being a great help and extra friendly Chelsea and Heather
Very willing to help, from SYLVIA
My rent was raised raised from $180.00 to $226.00. I called to see why. They haven't improved anything,
just raised it because they can.
My interactions with the property managers with Public Storage has always been positive. My last visit with the Layton, UT site was above and beyond the "required" customer service as the woman behind the desk took the time and effort to make sure that everything that I needed done was completed in a timely manner even though there were "operational issues" with their site. During the entire visit she remained positive, upbeat and friendly making sure that I felt like a valued customer. A particular shout out to the employee that was at that site on June 4th. She is a keeper.
Shoutout to Chelsea! I was going to have to move units today due to price but they seriously helped me out in preventing that! Fantastic customer service this is why i stay with them!
chelsea helped with everything we needed today!
Fantastic, Chelsea moved me in and she made sure I checked all the boxes cross all my T's and Dot all my I's . Sylvia completed my move out and she made so easy for me. Great employees.
Sylvia was awesome and a kind smile
Sylvia was extremely helpful & had great customer service
Sylvia was great! She answered all of my questions and was super patient and kind! Strongly recommend using Public Storage
Chelsea at the Layton, Utah location made it a very easy process over the phone to reserve the unit I needed. She was friendly, efficient, and considerate of my time. The pricing is very reasonable and the initial lock can be returned for a refund in the first month. Great experience. Thanks Chelsea.
Sylvia was very kind and welcoming she was very helpful and knowledgeable on the different units
Sylvia in the office is fantastic. She was great to work with and helped us meet our storage needs. She was able to answer all my questions. The place is clean, safe and secure.
Chelsea is absolutely remarkable
I came to rent a storage unit Chelsea was kind and took time to answer all my questions. The property was clean and well maintained I have never had a better experience at a storage unit.
Chelsey was amazing. I was having trouble with my code and she showed me how to enter it correctly, then I had an issue with my lock and she was able to quickly troubleshoot it for me. She was calm, didn’t act put out in anyway and really made the whole process so easy. Thank you Chelsey you were awesome!
I am going to edit my review. I have been at this new location for a few weeks now and I am not impressed with Public Storage overall. I rented my unit mid Feb using their online process, paid my initial cost with a debit card and got my keys. At the end of Feb I went into my portal to make payment for March and it states my online payments are not allowed, weird but okay. I get ahold of a person at my location and am told they don't know why there is a hold, but I can pay in office. I stop by the office a few days later at about 1p and no one is there and they have no hours on the door. I call customer service and I'm told the GM is the only one that can remove the hold and that he will call within 48 hr (before my payment is considered late). No call. I use the chat feature online to see why I didn't get a call. They tell me my account is on hold because of a "returned payment". Interesting, I didn't have my initial payment returned and I'm trying to pay my first full month. She says 'sorry, I can't take it off' and tells me to call escalations. I do that and I'm told they can't see any return payment and they will put in another ticket for the GM to call me by the end of the day but he is the only one that can remove the hold. No call. Next day I stop by my location AGAIN at 2:30p, locked up/lights off. I call customer service AGAIN and tell them to give me the GMs number, straight to voicemail.. cool, cool, cool. I left another storage facility because the price here was cheaper. You get what you pay for I suppose.
Chelsea was super helpful and and nice to talk to.
I really liked Chelsea in the office. She was great to work with and helped us meet our storage needs. The place is clean, safe and secure.
Chelsea is the property manager here she has help me with my storage unit and even when I'm struggling with financial problems she is willing to help me so I'm not getting locked out of my unit. I have been storaging here for a few years now and it's a great place and very clean. Keep up the good work Chelsea thanks u so very much for everything u do for me.
Great for storage, but my one problem is they don't plow the parking lot after storms... The whole parking lot is shaded by the building, so when it snows it turns into ice and takes days to melt. It's inconvenient and a bit annoying to deal with.
They have rolling carts that are convenient for bringing items in and out. I rent a 5'x5' and its been perfect for my storage needs.
Chelsea is helpful and kind
Chelsea was great helping with set up and making sure I had all the information I needed.
Chelsea is amazing! Super friendly love this location
Chelsea was great to deal with and fast transaction
Chelsea was very helpful with obtaining a storage shed.
Chelsea has been very helpful and kind
Sylvia good person , good attention
Chelsea was awesome at customer service!! Clean place!
I had a rough start, but Sylvia saved the day! She explained the problem and fixed it right away. Thank you, Sylvia!
Debbie is amazing!!! She’s always ready to help with anyone’s needs:)
Chelsea is absolutely Amazing. She Helped me out with Everything I needed and was very Patient, Polite, and Honest. She's very Friendly. I really like this place 😁
Chesley is amazing and very friendly and helpful and knowledgeable and she helped me out a lot. Thank you so much chesley. I appreciate you.
Chelsea is the property manager and she’s always ready to help in any capacity which is great for us as customers. Both her and the team at the facility are always courteous to everyone and knowledgeable and friendly and I personally appreciate that.
She was very friendly and extremely helpful. She was extremely considerate of our situation will refer company to family and friends
Chelsea was very helpful and knowledgeable.
Chelsea was very pleasant and helpful in getting us a storage unit!
The new management is awful. If you move out because the renting of the storage goes up, don't move out until the end of the month. You will not get your rent prorated. Do not pay the next month or you won't be reimbursed .
Chelsea was really helpful and great. It was a good experience and great prices
Chelsea was super helpful and kind! Got us what we needed fast and helped us out through the whole process and answered all our questions! Definitely recommend.
I did not receive notice that autopay was cancelled when this place was bought by Public Storage. I did not receive any notice that I had missed a payment until I got an email saying pay now or your unit will be up for auction.
What I did get was a cryptic voicemail saying they wanted to talk to me about the unit with no second call, and they NEVER answered the phone and NEVER called back despite leaving several voicemails.
Two stars cause the unit is good, just really bad customer service.
Updated to 1 star for an arbitrary $50 monthly increase.
Great support from Chelsea when opening and renting a new locker here
Amazing customer service .. very helpful and very informative 🌟🌟🌟🌟🌟
Chelsea is fabulous!! Love her
Chelsie was great to work with very understanding to meet with me I would recommend her.
Chelsea was amazing and helped me multiple times !! She’s amazing !!!
Today Chelsea helped us get all set up with our new unit, that we had reserved online. Any issues we had were immediately resolved, and done so in a professional and courteous manner. She represents the company well and we thank her!!
Great customer service from Chelsea, clean facilities, and easy to access storage rooms.
Chelse is so amazing and understanding! My financial situation became a bind and she was so sweet I was so panicked she gave me a water and talked me through my options and we were able to come to a resolution she has such patience and care in her job she really care about the property an keep it so clean I’ve seen such a change in the way the place is kept
This place is absolutely HORRIBLE. Save yourself the time and go literally anywhere else. Someone new took over management, they didn't notify me that happened, told me I needed to come to the unit within 24 hours to remove an ALARM that was inside my unit because the new company was NO LONGER going to use the alarm system. If you ever need to get in touch with them, good luck. Nobody is ever in office, and nobody returns your calls. I moved all my stuff out of the unit - tried to return lock and keys - took me 2 weeks & 3 different drop bys to get a call back.
Kennedy is absolutely amazing
Kennedy is the best and extremely helpful!
Public storage have some of the best employees Kennedy and Emily are two amazing chicks. They really have their Hands full as they are two women running and managing multiple properties but they are killing it they may hard to find and track down to pay you bill or get a box but when you need them they are truly there they are truly amazing and with Emily out with a injury, Kennedy has really stepped up managing all of these things. They are truly kind and understanding. I was skeptical at first because there was never a site manager. but then once I open my eyes and got insight to what the story was, these guys are truly amazing when all they do they really care about their customers and the job they do. It may not always be 100% but that’s what you get when you start with less than that’s why I stick with public storage to store my stuff with a safe secure site that holds my stuff safe and just right
4/5 stars. When we started our lease the management was very personable and nice and they were never hard to get ahold of. Then they switched owners and got bought out. I had to call 4 times and sent several emails and never heard back from anyone. Finally I got ahold of someone who clearly was at a call center and didn’t speak very good English. Now no one is ever in the office and it was a pain to cancel. Bummer, but overall the facility’s are very clean and the place is nice just don’t expect any good customer service anymore.
Emily, Clara Dawn, and Kennedy were all so helpful. They answered all my questions with a cheerful and friendly demeanor. Especially Kennedy. She was as sweet and kind as the day is long. I highly recommend public storage.
Thank you Emily for helping us with our storage unit needs! You are wonderful and have been an amazing person to work with.
Emily is awesome! She is incredibly helpful and knowledgeable. She can answer all of your questions in a very clear way.
My mom and I spoke to Emily for storage and she was great.
We are moving to Utah and called both Layton locations. Emily was very informed and great to speak to!!
Chad, Jen & Rachel are great to work with!
Highly recommend them!
Very knowledgeable, friendly and customer service goes above and beyond!
So glad I got the lower storage. Making move easy for this old lady. I even got an alert last night. Thank you
Very convenient and fast! Would recommend
Customer service was amazing and very easy to get the U-Haul.
I rented here for approximately 13 months. Place was relatively clean, staff was nice the few times I had to talk to them. The reason for my rating is the price increases. In the 13 months I was there they raised the rates 4 times. It was the last time that I got the rate increase that I decided I was moving out before it went into effect. Just be warned that the rate will go up every 3-4 months and with as many storage places around the area they are more expensive. I found a place just down the road for 55 dollars less a month with a 12 month price lock for the same size I had here.
I asked Chad for a smaller unit since I sold my mattress and couches, needed something smaller, and I asked him, and he held for me. It's so clean, I will be back here if I ever need another storage place, and I still have my stuff there. Thank you, Chad, for the good customer service and fastest service
Went to pick up a few boxes and my rental truck and Chad was the best! He was friendly, helpful, and patient with me. If you’re looking for moving help of any sort see Chad at the U-Haul on Gordon!!!!
Great help to new movers, current renters and past renters too. My roommate has had a storage unit here for quite some time and the owners treat me family every time we are here even though i only rented a unit in my name for a few months.
If you are new to layton come here first.
Great service! Very convenient and prices on boxes were better than other locations.
Great experience! So friendly and quick!
Super easy and friendly process to rent the U-Haul!
Super friendly staff! Easy online process too
Great customer service and friendly gal, Rachel! Thank you!
My family experienced a grave loss and pro storage helped us to get through that.
The gentleman who showed me the storage was very kind and taught me well what I needed to know before renting a space :)