I’m not sure if I’m gonna to rent at this location because it’s a little bit too far, but I will rent at another Public Storage due to Tracey having patience and explaining to me about the different sizes of the unit and pricing. I hope the other property manager offer the same customer service.. Thank You So Much!
The facilities area nice and the one lady that works there is very nice and helpful.
Now the bad news, they only have ONE employee there, so it’s hit or miss if you need help. There are only two carts, so you never know if you can find one. Using the app. Is pointless to get into the building or storage facility. The Bluetooth doesn’t connect to the code box, and they are not marked so you don’t know so know what code box is what. ( like is this elevator 1 or 4???). So you have manually enter your code three times just to get to your unit. It’s very frustrating when you have to carry your stuff because there are no carts, then put everything down to manually enter your code two or three times just to get to your unit.
I do like that everything is secure, but there has to be a better way to do this.
Tracey always gives customers the best service she’s truly appreciated.
Tracy made this move so easy! My husband and I could not decide what space would work for us. She broke down all the information we needed! Definitely recommend!
Update: Again Tracy to the rescue!! She is still awesome! Helped me keep my low rates.
Update: tracy is awesome!!! But they are working on the cart issue
This facility used to be functional in terms that you would always have access to at least one flatbed cart no matter day or the month. I understand if there were moving trucks in the lot, I wouldn’t be able to get a cart because those movers always hold onto 2-3 carts at a time. Over the past fee months, the carts have disappeared even on days when I am the only customer parked in the secured lot. Today when I pulled into the facility, I was the only vehicle there. I needed to unload about 8 large storage totes but I could not find a cart. Because of my past experience I’ve learned to carry my folding dolly in my vehicle but it could only hold 2-3 totes at a time. For the amount I pay a month (another issue i have - they have increased the rental price every few months since I initially opened a unit) I expect to have the convenience of the flatbed cart to maneuver through this multi level facility.
I DO NOT recommend this facility or company.
Tracey is fantastic! ๐ She was incredibly thoughtful and helpful, taking the time to truly understand my storage needs. ๐ผ I greatly appreciate her kindness and dedication. She works hard for her money and is fully committed to her job!
Deanee was very helpful when we came in today. She let us look at different units to see which one we should go with. Also helped us look at some items that would make the move easier
Thank you Tracey!! So helpful and kind!
Thank you Tracey so much for helping me with the right fit for a great price
Thank you so much Tracey for all your help
Miss Tracey is such a big help! I was already a customer but decided to downsize my unit and she made the process so seamless. I've had a great experience at this location, and the customer service makes it even better. Thanks again Tracey!
The facility is right next door and it is immaculate. Tracey, the property manager is FANTASTIC. Incredibly personable, pleasant and efficient, she is a an absolute class act. She kept her word and informed me the moment a unit became available. The entire process was seamless and I can't thank Tracey enough, for her dedication to excellence. THIS is what true customer service looks like!
This is the best storage location I have ever rented from. Tracey is the most sweetest person ever and is very helpful! I would definitely recommend this location to everyone, no questions asked. Ask for Tracey she will go above and beyond to help you!
Thank you so much Ms. Tracy for everything!
Tracey is SO delightful and very supportive! She goes over and beyond! I definitely enjoy renting from this location! I’ve rented from several locations in the past and this is by far the best! Thank you Tracey for everything that you do!
The property manager, Tracey, definitely brought ease to my storing experience. She was patient and thoroughly explained everything to me. I would highly suggest renting at this location. Its clean and well managed.
What a beautiful experience I had with Tracy she always helps me out, very knowledgeable, personable and professional. She’s a very good representative of Public Storage. Thank you so so much. You’re lucky to have her.
Please consider giving her a raise. ๐คฉ
Ms. Tracey front the front desk was extremely helpful and hospitable. She’s a great addition to your establishment! Great experience
Thank you so much for helping me.. my english is not that good thank you for taking the time
I had came here on a trip with my brother and helped him move into his new home but he needed a place to store some of his belongings and Mrs Tracie was extra helpful. Based off of his stuff that he needed to store she recommended a decent size unit for a reasonable price. Her customer service is A-1. If you’re in the area of this facility ask for her for your assistance.
Tracey is such a big help! Professional, friendly and an absolute pleasure to work with. Thank you again Tracey for your help today!
thank you Tracey for your help..
Thank you Tracey for answering my question about how to transfer.
Thank you so much for your help with the rental..
Ms. Tracy is one of the best and favorite faces Public Storage has ever hired. I’ve been a long time tenant with the location she works at and has been a bundle of joy every single time I come by! Always very informative with any inquiry I have and doesn’t hesitate whatsoever to make sure you are satisfied with your experience! She treats every single storage unit as if it were her own and cares abundantly. Please give her a promotion if possible, she is one face that no one will ever forget and showcases such selflessness every time!
Thank you Tracey for your help,your the only store open at this time
Thank you so much Tracey for helping my brother get a space..
Thank you Tracey for your help in the right fit for the price.
It's been a great experience renting here, all the staff have been wonderful and the place is kept clean!
So far, so good ๐ I just got this storage unit after a tree basically destroyed my home after this recent hurricane, so I hope this is only a temporary arrangement. But, all in all, the facility is very well kept. Clean, climate controlled, and seems very concerned with security (BIG plus!)
Check online for possibly lower rates.
Tracey (the very kind and compassionate woman at the counter) is very knowledgeable and helpful. 5 stars for her customer service... very professional, yet still very warm, welcoming, and as helpful as she's able to be.
Thank you again for all your help, Tracey!
TRACEY IS AMAZING, she helped me with everything!! She took the time to explain everything and gave me the reassurance I needed! Tracey is excellent!
Loved when this storage facility opened up 5 minutes away from my house. Relatively new and very clean. Most of the time there is a dolly ready and waiting for me to use when I get there. Prices are low and the employees are helpful for finding you the best deal when you are transferring units. Temp regulated and gated. Tracey who works there has amazing customer service and is very knowledgeable. She kept my phone number and called me right away when my preferred unit size opened up. Very sweet employee! I will continue bringing them my business!
This place is new and therefore clean and cool. I am renting an climate controlled unit. Traci works here and is an excellent employee - fair, straight forward and competent. PS should really try to hold on to her - she's a great asset. Storage is storage right?
Tracy is the best! So knowledgeable and friendly. Helped me through every step of using the app and answered any questions I had. Highly recommend this facility.
Thank you Tracey for helping me lower my rent. I had to transfer, but I don’t mind. My monthly rent is so much cheaper.. she was a real angel
Tracy provided excellent customer service on helping me choose the correct space I needed to store my items.
Like, I really wish my stuff wasn’t in this storage. You can NEVER get nobody on the line. NEVER!. It’s sad cause when you do get there, NOBODY is NEVER in the office either. I think I spoke to someone maybe a total of 3 times. 3!. Give or take. 4!. It’s ridiculous!.
Storing here with Tracy was fast and seamless
Tracy is exactly the kind of manager you want here. As I was almost able to completely empty my 10x10 she presented an option to rent a smaller space to meet my needs until I can return (5 hour drive) and retrieve the rest later in the month or next month. This was huge for me to no longer feel rushed to return.
Thank you Tracey for your help
Thank you Tracey for helping for showing me how to lower my monthly rent.
Thank you Ms. Tracy was very helpful and understanding of what I needed. I appreciate her sincerely. I highly recommend if needed a storage unit.
Tracey was so very helpful and accommodating during an especially busy time. She made our visit so easy and pleasant. We greatly appreciate her great attitude, customer service and smile!! Thank you, Tracey!!
Thank you Tracey for such great customer service on Mother’s Day. Hope your Mother’s Day is full of joy and happiness. May God bless you and keep you, we need more people like you.
Tracey . Thank you so much
Thank you so much Tracey, don't know how we could have made this happen without you. Michelle thanks for your assistance too.
Thank you Tracy, Tara, and Michelle! Very easy move in and great customer service .
Thank you Tracey .. help is always needed
Tracy and Isaac help me so much with getting my unit!!!! I really recommend this location if you ever need a space.
I made a reservation at the wrong location and Me Tracey was kind enough to show me a 5 x 10 and sent me to Me Erica. Both ladies had great customer .
Tracy was very helpful and informative she made sure I got the right unit for my stuff.
I appreciate her patience and kindness!
If you want outstanding customer service come visit her.
With Gratitude,
Rita W.
For all your help, Traci and Karen
Thank You For The Great Customer Service Ms. Tracey, I Will Definitely Send Refers Your Way Happy Easter!
Thank you so much Tracey for help me out .. this was so confusing completing the e-rental
Ten stars for Tracey .. thank you so much
The place is nice and clean and customer service is wonderful. The only problem is the price for storage every month they go up on the rent for a unit. You might as well go and rent an apartment to store half of your things.
Thank you Isaac and Tracy for all of your help today!! You made this so much easier! ๐๐
Thank you Tracey for your patience and kindness
Perfect.. customer service Tracey..all the time ๐ค
Thank you so much Tracey for helping me out
Tracy and Karen and Karen and Tracy are THE BEST.. WHY FIVE STARS GIVE THEM TEN STARS..
I would like to thank Ms. Tracy and Ms. Karen for helping me today. Moving is soo stressful but they made the process such a breeze. Thank you so much ladies!
Five stars for Tracey.. ๐
Thank you Ms Tracey . Very helpful
Thank youTracey and Edwin
For helping me out thank you so much Tracy for helping me out
Thank you, Tracy and Edwin
Thank you Tracy and Isaac
I had such a great experience at this location with the manager Tracey . She was super sweet . The property is clean and secure. I’d highly suggest storing here !
Thank you Tracey for your help in downsizing
This is my first time ever having a storage unit and Ms. Tracy has made my experience very notable. She took her time to explain ALL the details of the storage unit. She walked me to my unit to make sure everything was OK and if the unit was to my liking. Ms. Tracy was so very kind and patient with me. I’ll definitely recommend Public Storage to all my friends.
Thank you Tracey and Isaac I appreciate all the help that was provided. Amazing customer service!
Thank You So Much For Helping Me Ms. Tracey And Mr. Issac
The property manager was extremely helpful in finding me a different unit which was in close proximity to my prior unit. And she checked on me to make sure I was okay there as the weather was getting bad. Customer service was exceptional.
Tracey at Public Storage 7520 Grand Parkway was so very helpful, friendly and very professional . She walked me thru setting up my Public App and thoroughly explained how access to the facility is obtained and helped set up my auto pay. I highly recommended this facility and ask for Tracey.
Thank you once again Ms Tracey you was a big help.
Thank you Tracey for your help .. Happy Holidays ๐
Edwin was great and very helpful!
Thank you Tracy and Deanee
Thank you Tracy!!! Top notch service
Thank you Ms Tracey for you help..
Thank you Ms Tracey and Ms Jerrica
New and has respectful, professional staff. Great experience.
Thank you Tracey!!!! She and Dannee are amazing and really helped me out with a better price on my unit!
Thank you so much .. Tracey
Thank you so much Tracey and Issac .. very helpful.
GREAT CUSTOMER SERVICE WONDERFUL EXPERIENCE ...VERY HELPFUL AND KNOWLEDGEABLE THANKS DEANEE .. WOULD RECOMMEND HER AS A REPRESENTATIVE..
Safe, secure, clean and fair pricing
if you’re looking for storage, you need to come to Public Storage at Grand-park Way in Spring because Miss Tracy is outstanding in customer service very patient and extremely helpful without her. This would’ve been a big big disaster but she has helped me. I’ve got my unit with a great price she showed me everything and explain to me. I am very pleased with Miss Tracy. Thank you.
Thank you Tracey .. absolutely great service
Thank you Tracey and Jerrica for making this so easy and painless!!
Thank you Tracey and Kenya for all your help
Thank you Tracy and Isaac for the amazing experience !!!!
Tracy and Issac were so friendly upon entering the facility. Very thorough explanation of how the unit rental process works, safety tips for storage. I feel very comfortable w/my storage facility choice after meeting this team. Thank you Tracy & Issac!
much thanks to Tracy and Kenya. Their service is beyond fantastic!
Yesssss.. what great property to storage.. Come on down and asked for Tracey. Get the right fit for the right price.
Thank you Tracey for helping the elderly man. May GOD bless you
I had a great experience working with Tracy. She made our moving experience easier. Thank you!
Tracey was phenomenal and helped me choose the right storage size and gave me really helpful tips in regards to storage. Public Storage is lucky to have an amazing employee like Tracey on their team.
Thank you Tracey for the excellent customer service.
Tracy was very informative and a delight to talk with thank you for your help finding the perfect unit! we’re excited to move down
Tracey's customer service today was fantastic! She helped us secure a rental within minutes. Painless and a load off of my mind to have this taken care of
Tracey and Deanee at the Grand Parkway Public Storage impressed me! They were so friendly, very patient and truly engaged. They made sure the storage unit fit our need . They earned 5 stars but would have received 10 if that was an option. Thanks a bunch for your service, ladies!
Thank you Tracey for staying late and helping me
Thank you Tracey for explaining to me public storage payment policy. You saved my life !!!
Thank you Tracy so much for your help.
I had a relatively good first impression of this 3 story Public Storage location. The condition of the store was upkept well very clean and organized.
Upon arrival, we patiently waited for someone to come assist us at the front counter for a good 15 min. I will say that the associate who helped us was named Tracy. She was friendly, personable, helpful, and provided good customer service.
I like the fact that you can access it by using an app from your phone, which makes it more convenient. I recommend this place for anyone in need of a storage facility.
82 years old..thank you Miss Tracy
Gracias Tracey señorita thank you so much! For your help! ๐๐ป
I came in to check on a storage space during a very difficult time in my life. Ms. Tracey was a lifesaver! She explained everything and presented great customer service! Will definitely recommend this facility over others in the area ๐๐ฝ.
Thank you Ms. Tracey โค๏ธ
Ms Tracey was FABULOUS!!! SUPER friendly and very knowledgeable. She made my experience seamless!!! ๐
I am so grateful and happy how Tracy helped us to choose the right storage for our needs. She provided exceptional service. Thank you so much.
It was a very pleasant experience. Tracy provided exceptional service. She was very kind and helpful. Thank you Tracy!!
Thanks so much for all the help Tracey. Great service.
I reserved and paid over $200 to reserve a storage unit. Nobody was in the office when I arrived to pick up my lock. I did not receive the access information via text (as my confirmation email promised) that I was supposed to, and my app/gate access code didn't work. I sat in the parking lot with two loaded trucks trying desperately to get help via the customer service numbers... but to no avail. Thankfully, the office staff eventually returned and were able to cancel my reservation.
Tracey helped me. And she was so helpful on tryin to get my rent lowered and get me moved into the right size unit and took her time to make sure I understood. She was very attentive. !!!
Go Tracey Go... Thank you
Thank you Tracey for your patience and help
UPDATE: Tracey with Public Storage gave me a call Monday 04/17/2023 and she informed me that they are getting more carts in and they have address the rate at my unit. Happy with the changes and I have changed the review. Thank you!!
The price for my storage unit keeps going up and up. No access to the dumpsters. You have to haul your trash with you. Every time you go you need to hunt down a cart.
Thank you Tracy! Your customer service was fantastic!
Thank you Tracey for all your help
Gracias
Tracey and Jo.. WHAT CAN I SAY?
THE BEST IN TOWN
Thank you Tracey! Big help!! She made it so easier and was a big help!
Thank you, Tracy and Jo for your help
Tracy,
Thank you for all your help!!!
I showed up with a truck full of items with no clue on what to do next. I walked in and was greeted by Jolita and she explained everything i needed to know. I Feel extremely comfortable leaving my thing here now. Thanks again for all the help
Thank you Tracey and Jo for all your help.
wonderful customer service from Tracy :)
Amazing!! Tracy was so helpful and the facility is really clean.
Tracy thank you so much for your help.
Thank you Trace for your help!!
Thank you Tracy for your expertise
Thank you Tracey for being so helpful!!!!!
Jolietta is very very helpful and knowledgeable! Best customer service I’ve ever really experienced. I’ve had some not great experiences with Public Storage however this was my first good one
Max kind friendly excellent service
I love it here, Morgan was so very helpful
Jo is a breath of fresh air so glad I decided to stop by she made the process easy
Joileeta made the moving process easy and she is very knowledgeable of Public Storage policies.
I was uneasy about renting a unit cause of all the horror stories I heard. Came in and Ms Joileeta was very helpful. She answered all my questions and even help me pick out the best unit for what I need. She is a life saver. ๐ Thank you Ms. Joileeta โบ๏ธ
Maxine was wonderful in helping me set up my storage unit, she did a wonderful job and was very professional, the tour was fantastic and I was quite surprised! If there were more stars I could put in then I would, but 5 will do.
Max and Joe were awesome and the storage space was always clean and easy to access
Huge thank you to Jo and Max-Staff were efficient and kind and very helpful with my storage needs and any questions I had! Highly recommend!
Joileeta has helped me on multiple occasions. She is truly the best!!! Always so positive and helpful. Truly a blessing.
This is the first time that I have rented a storage unit and I am very satisfied. I visit about once a month. It is always clean. We have an air controlled unit and the temp is always within a comfortable range. The only issue that I have had is once I didn't have a cart to use.
I LOVE IT HERE the service is amazing there this beautiful and amazing woman named Joileeta Frank oml when i tell you she was fantastic i got my belongings well done i give this place a top fiveee no TOP 10!!!!
Friendly and efficient!
Sept 2022
Prices constantly being raised! Not sure how much longer will keep renting here...
I am so pleased with the manager Jo at this location!! Great Job!!
Joileeta and Chris was so helpful I would recommend. She is a great manager! Love her.
I didn’t rent here but I watched Ms. Jo assist my girlfriend with five star service. When you come to this location ask for Ms. Jo
We moved in a week ago and Miss Max was super great with helping us move units. Thanks y’all!
Max was the best made the process super easy !!!
Joe is an awesome manager. Very helpful and knowledgeable
Max and Joe did a great job helping me
Great location! Secure. Never had any problems!
Ellie was excellent!!! She was really helpful and made the whole process pretty painless. I love renting at this location. I was greeted with a smile and loved the customer service!! I definitely plan on renting again!
I had a great experience with my move in and Ellie was a great help and very polite.
Ms. Joileete, was the best person I've ever dealt with as far as customer service. If you're looking for a place for storage she is the one to go to!!
There was a rude customer there, that did not want to give us a dolly. He was walking towards my husband like he was going to hit him. We tried to explain to him he could only use one if there were other customers. He said he never heard that. Signs should be posted stating that. Maybe someone should be there until closing. Definitely post it on the walls. The facility itself is fine.
Joileeta was the very helpful during this process of moving my thing into my storage unit I have had the best experience and happy that I chose public storage to move my thing into
They deceive customers, they offered me a supposedly indefinite price and after 3 months they changed it without warning, when making the claim they were very rude, they increased my monthly price by 250%
Talk about coming through in a pinch. Self storage in spring had everything ready for me when I made my reservations online. Even went over the same night that I made my reservation and the prices were excellent. Thank you so much.
Ms. Maxine is the best! She's so personable and professional, she made switching storage units a breeze, moving is always a headache, but she is always super pleasant!
Maxine ๐๐ฝ๐๐ฝ๐๐ฝ๐ช๐ฝ๐ช๐ฝ๐ช๐ฝ๐ค๐ฝ๐ค๐ฝโ๐ฝโ๐ฝโ๐ฝ
Maxine was great and had wonderful customer service
Great customer service Maxine guided me through the units and helped me choose which unit fit my needs. Definitely would recommend. Maxine is Friendly, Polite and Very informative. Would recommend coming here.
Maxine is very kind and helpful with questions I have about transferring storage spaces.
Maxine was such a help. I had a few issues online and Maxine made sure I was taken care of. Great customer service. Thank you
Beautiful building inside and out. Great, fast and friendly service. Joileeta was extremely helpful and patient with me in answering all my questions. Super clean facility!
Great experience. Maxine was very helpful.
Joileeta was a very good helper.
Joileeta & Maxine Are 2 Phenomenal associates I would high recommend them for any one who needs public storage service at the spring location.