Public Storage Self-Storage Units at 18110 Stuebner Airline Rd, Spring, TX

This place is a scam. Raised the rate 48% after 3 months without verifying. Do not store here unless it's for a month or 2. You've been warned!!

Danny was extremely welcoming and helpful. Can highly recommend this place.

The Best Public Storage ever, Danny is one of a kind, very helpful and kind to customers, always ready to resolve issues of concern. He goes above and beyond Your expectations. He is the man for the job!.

Very good service

Danny has always been awesome.... He will go above and beyond to help you solve any issues that youas a customer may have

Staff here went above & beyond. Great customer service! Danny specifically was awesome

Great Storage facility! Manager helped me out tremendously! Guarantee this place.

Danny is great people

If you want professional service, see Danny, the new site manager! He was informative and accommodating. Appreciative customer!

Danny was very helpful with my payment process! Thank you!

Danny was amazing and helped me out through a trying issue. I would definitely rent through you all again in the future!

The entire team here is great. Always a smiling face and willing to help with any question or concern I might have!

Jessica was a delight to work with.!

Manager is awesome, clean and well maintained facility

Thank you Sage for finding me a large enough space to fit my inventory

Thank you Sage for helping me sign up online to get the best rate

I recently had a great experience with Public Storage! Front desk staff, Sage, was so kind and super helpful in setting up my account, both in-store and online. Renting a storage unit was a breeze, and the pricing was really reasonable. Highly recommend them!

Sage at Public Storage is amazing! they were friendly, knowledgeable, and made the process a breeze! Highly recommend seeing them for excellent service! 5 stars!

Great place to store your extra items and very secure.

Sage is a great person with lots of experience. She helped me out with the process of renting a storage unit. Always very helpful with a great attitude, I’m a happy customer.

gracias a sage por ayudarnos a alquilar el almacenamiento en linea y rapidamente

It was a storage unit

Love this storage unit. Always greeted with smiles upon arrival. Reasonable prices, easy process and the property is always neat and clean. Thanks ladies for y’all’s generosity. UPS worker.

RATS!!!!! We only had our household items in storage at this location for 3 months and the mice that infested our units caused thousands of dollars in damages. Rats chewed up refrigerator lines, leather furniture, clothing etc. The staff knew they have a problem and gave me the insurance information right on the spot. I went through the ridiculously lengthy process of filing a claim which ended up being denied because they don’t cover vermin! See photo. This is an ongoing issue at this facility but there were no traps inside the units and no warning. To make matters worse, there were live mice in the moving boxes that ended up in my new house and I now have to hire an exterminator. We lost furniture, clothing, and art purchased overseas that we can’t replace etc. I estimate around $5,500 in damages. The staff told me they were aware of the rat issue afterwards but absolutely no warning prior to moving in.

Sage helped me and I was satisfied with the service I received.

Sage you were helpful and patient with me. Thank you for helping me set up my account and the application for the gate.

Appreciate the help Sage gave us, being older and having to use an app to open the gate can get frustrating for the Mrs. And I but we appreciate the help Sage gave us with using it. Much appreciated- The Donald’s Family

Throughout the entire experience, Sage went above and beyond to make sure I was happy and satisfied with my storage unit rental. She even gave me some great tips for organizing my belongings and maximizing the space in my unit. Overall, I couldn't be happier with the service I received from Sage and Public Storage. If you're in need of a storage unit, I highly recommend reaching out to Sage for help. She's a true professional who will make sure you're taken care of every step!

Security has been a problem. When asked to fix it, you get promises, then nothing. They block almost all attempts to investigate loss. Now the rents are escalating (20% plus) with little to no justification. After using this company for over 30 years, I believe it's time to consider other options. Aside from these issues, the people that work for them are generally kind and willing to help, but the front line team's hands are tied.

Sage is professional friendly respectful. Helped me download app. Assisted in setting up pay option. Walked me thru entering and exiting property. Has offered to assist my wife with app upon her first visit!

Was a great help thank you very much

Thank you sage for all your help!

I had my RV stored at this site for approximately 4 mths without any issues. On Nov, 12, 2022, I found it had been broken into and the radio and bedroom TV stolen. The thieves broke the lock on the passenger door. I reported it to Sage in the front office who informed me there had been other disturbances of other RVs and I had been left messages on my cell phone on 9/24. I don't recall getting any phone calls from Public storage. Why didn't you send me a text message or leave a message on my account as you do every month reminding me the rental payment is due. I was told by Sage they think it was a PS renter because the property did not show signs of being broken into. Of course there are no cameras. But then you have the audacity to increase the rent to $200 dollars for what? You are not adding anything to the property. in the back where the RVs are stored you should at least add cameras, especially since you suspect the thief is a renter at PS. I filed a police report. I will be contacting corporate to file a complaint of not being notified of a break in on my RV and requesting a refund for the remaining mth on Nov., as I have relocated my RV to a more secure storage location with cameras. RV owners beware there is a thief breaking into the RVs at this PS.

Mark did a great job with getting us set up with a unit very quickly and he was very friendly

Sage was so incredibly helpful & great communication.

Sage is an absolute powerhouse of customer service. She was absolutely lovely in helping me with my account and getting the unit that best fit my needs. She definitely held my hand through out the whole process and I could not be more thankful. I was shopping around for the cheapest storage and ended up not even thinking about price. I just wanted to rent with Public Storage just because of the level of service that Sage provided. She is absolutely amazing and I could not thank her enough. I am a life long member of Public Storage just because of her. Public Storage needs to keep her because she is an absolute asset to the company. Thank you so much for all of your help Sage!

Sage did a great job assisting me in renting my storage. Personable and professional.

Mark was kind and caring, he answered all questions and make you feel comfortable with renting and the price was amazing. Thank you.

Mark was very helpful. Greatly appreciate his help

Mark , Property Mngr . Was Great 👍 Kind person & Very. "Helpful "😊 thank you ,Soo Much

Mark was extremely helpful and gave me peace of mind during a difficult transition to Houston

Mark provided the most amazing customer service I have received in the 5 years I have lived in Houston . He is welcoming and informative and makes the process go very smoothly. You have a winner at this location..

Mark was very helpful and I appreciate his help

Mark helped me get a storage on such short notice and even stayed after hours to help.

Marc was helpful and straightforward about pricing and charges

Mark is friendly and knowledgeable. In todays world I truly appreciate true customer service.

Mark was very helpful in getting me the information needed regarding storage units. He was super friendly and quick to respond.

I called for information about different storage units and Mark was extremely helpful and gave me all the information I needed. Appreciate all his knowledge. Thank u again.

Have had our trailer there for one month and our pressure washing gun was stolen. We'll be moving before the end of the month. Beware of storing your stuff here.

This is the second time I've used this particular Public Storage site. Both times have been nothing less than an overall perfect customer experience. Kudos to Mark, who exemplifies the image I'm certain the organization is striving to produce. Well Done!

Thank you for your help Tara

Thank you Tara for assiting me with my rental.

Rent goes up every 6 months started paying around 125 2 years ago, they just increased rent again now paying 279 for same unit no upgrades have been made. In fact, if anything this place has deteriorated over the last 2 years. We're moving out soon.

Mark was great to work with! Super friendly and Knowledgable!

Ray Waters is absolutely AMAZING! I expressed what my family was going through and Mr. Water's made it his mission to help me get what I needed. I was at the point of not calling back because I couldn't come up with the amount that was needed. Mr. Water's called several locations and made sure I was able to get in somewhere under the special. I appreciate his persistent calls and making this as easy as possible in these hard times.

Great costumer service at Stuebner Airline. Thanks to Mark who was very helpful and profesional!👍

Perfect location and close to my house. Mark was great at explaining everything and got me the unit I needed for a great price! Would definitely lease another unit or rv spot here again.

Mark at the location on Stuebner Airline in Spring was great! Very knowledgeable, made the process of getting my account/rental set up very seamless! Will recommend him and this locations to friends and family!

Great experience! Mark went up and beyond from beginning to end. Would recommend this location.

Great customer service experience! Mark is very knowledgeable and helpful. Definitely my favorite storage location.

Mark is awesome! He’s very knowledgeable and always willing to help get things done.