Public Storage Self-Storage Units at 1750 Mustang Ct, Southlake, TX

Public Storage in Southlake, off Colleyville Blvd @ Mustang was a fantastic experience. Although, it's a spacious box to store my furniture. Stacy and Michelle were extremely helpful, giving me a tour of various spaces, explaining the terms and options, and offered a very fair 'deal' for my first month. I would have offered 5 stars, except that given the nature of moves and movers and other unpredictable variables affecting time, I am highly adverse to the thorough 'lockdown' of the entire facility at 9pm. Yes, there's a story to it--one i'm sure several have experienced in the middle of a move. I recognize the necessity of security, but given that no one is in the office past 6pm, while still providing access up to 9pm, what's a few more hours to allow renters to access and complete their transitions. It would be more realistic and REASONABLE to allow tenants access until at least 12am, if not 24 hour access given the stringent entry and elevator/floor access code model. But having an engaging and enthusiastic pair (like Stacy & Michelle) still rate their performance 5stars (but, the over gets only 4 based on the policies that need modification for renter access). I'll be happy to up my rating if that changes!

Stacy was great! Very friendly and very informative to my needs being met about the storage space I needed!!

I needed a last minute storage solution (I mean last minute, I had about 2 hours) And Public Storage was the perfect solution! I was able to reserve and pay for my unit online (took me all of 10 minutes) Once I showed up Stacy and Amanda were very helpful and knowledgeable about how to navigate the building, get my unit access etc. Genuinely took a lot of stress off of me during a very stressful time. Ten out of ten recommend!

I came into get some information about renting a unit and I saw this tall handsome light eyed man walk out of the break room! He needs more time at the front desk!!! Also, Stacy was very helpful with information on renting a unit!!! I need this man's name!!

Amazing service! The young lady at the front (Michelle) was very knowledgeable on what size unit I would need and knew based off how many rooms I’d be packing up! The facility was spotless and no weird guests hanging around. Felt that my stuff will be safe and clean here!

Michelle and Stacey are awesome! They were friendly, efficient and helpful! The facility was clean and the process was easy and affordable!

Michelle was the friendliest and helpful as could be! Was able to get the unit I needed for a good price!

Stacey was so upbeat, so kind and went above and beyond to help me! Love her, she is the best!

Stacy was super helpful and friendly. It is my first time using storage and she made it so nice and easy! Highly recommend!

Stacy & Michael are AWESOME! So helpful & professional and I would not store my belongings anywhere else!

I work for a moving company and my customer was stuck inside of the storage facility, during the time of distress Stacy was very helpful, calm, and patient. Thank you so much!!

Ms. Stacy is great! Excellent customer service. Super awesome to see someone so passionate about their job.

Michelle did a great job helping me get the perfect unit, right price, etc.

Mysteriously my safe disappeared. It appears to be on one day in 2022. Conveniently, the property changed security company within a few weeks and video footage is inaccessible. 0-10. I had things from my childhood with my dead grandpa in there. Southlake police didn't help. Public storage hasn't helped. I am convinced at this point that it was someone at public storage who had access. Public storage had their lock on the unit the day it seems the things could have been stolen. They also canceled my insurance through them without notice.

Stacy was fantastic!

Great energy and vibes they put a smile on my face

This was absolutely the best storage unit. Very clean The managers is Absolutely positively amazing very friendly very helpful.

I’ve used this public storage location for a year now, today I went in to transfer to a smaller unit and Stacy and Chris made it a breeze! Both of them had an incredible attitude and customer service!!

Great Experience!

Stacey was awesome! I appreciated her great customer service! She was very nice and kind with a great sense of humor!! She went above and beyond to find me a storage unit that was close to the one we’re currently renting and she found one on the same floor that was pretty close to our current one! I really appreciated her customer service.

Friendly staff, easy process to move in and out, climate controlled, nice units.

Stacy was so wonderful and very helpful!!!

Michael was very friendly and helpful. He made my transfer simple. Great customer service.

This facility has raised our rent multiple times such that our current rent is 3 times our original rent 4 years ago (not any promotion involved). We asked why our rent was doubled about 2 years ago and it was reduced slightly, but they have more than made up for it in the last year. I will never use Public Storage again. Unless you want to deal with people that will take advantage of you, I would recommend you don't either.

After using this storage facility for less than a year, a huge monthly price hike! They increased my monthly bill by $25 per month. This is $600 a year increase. I've had several storage rooms in the past, and I completely understand increasing the rate once a year by $5 per month, for example, but gouging your customers does not work. I moved out when the contract was up.

Stacy is great!

The woman who manages this place is amazing!

Stacy was an amazing help and loved the service!

Awesome Customer Service!

Stacy and Michael were awesome!! Best customer service I've ever had!!

Stacy is the best!!!

Everything was fantastic until my unit was broken into. Southlake PD gets 5 stars. Public Storage should get a negative rating for their handling of the matter. The property manager, Aaliyah (sp?), was less than helpful throughout this process. Not only did she make it clear that she didn’t care about the situation, she also clearly could not be bothered to get the opening that the thieves cut in the room of our unit repaired!!! The top of these indoor units is a chicken wire type material that can be easily cut with any pliers or wire cutters. The theft occurred in December 2022. The opening in the roof - thus making our unit accessible to anyone - was STILL NOT FIXED as of our move-out in August 2023. I was furious about this, but did not move our stuff because the only thing of significant value in the units was stolen in the theft (over $20k of guitars). We made multiple requests to Aaliyah to address the repairs. Each time, we were given the standard “we’ll put in a request for our maintenance guy to make the repairs but he has a lot of things on his list so I can’t give you any definitive timeline.” I requested to speak to her supervisor, but was told “I’ll have him reach out to you.” Do you think the supervisor ever reached out? Nope. Terrible customer service. At one point, Aaliyah bag an to refuse to talk to me because it’s my wife’s name on the storage unit (I wasn’t there when we needed to access it the first time, so it’s only her name on the unit). I am sure that Public Storage runs a much better business than my experience reflects, but this has left a very bad taste in our mouths about the company. I have thought long and hard about whether or not I should write a review over the past several months, and finally decided that I would want to know about this sort of thing before storing my belongings here… so here we are. Be warned that the basic construction of these units leaves your stuff in easy view of people walking down the aisles (just hold your phone camera up over the wall and snap a picture, you can see all of the items stores in each and every unit).

Site manager will not return calls after leaving multiple messages

Mi primera vez en alquilar un almacenamiento. Gracias a Dios estaba Carlita y Stacy, fueron muy amables, cortes, profesionales y me hicieron sentir que llegue al lugar perfecto. Gracias por contestar todas mis preguntas, por ser tan atenta y por el tiempo para ayudarme. Son excelente profesionales.

Stacy was wondering and very caring. She was very personable, made everything very easy and fun. She really helps out especially when closing to make sure we didn't get charged an extra month

Michael and Stacy helped a lot to get a storage unit and they both are very much helpful for the people

Stacey is a rockstar!! She made transferring units so much easier than I thought it would be, and super fast and easy! Been here for years and she’s made it a great experience!!

Excelente servicio. Stacy brindo buena asistencia.

Amanda was an absolute delight to work with. She checked on us several times while we loaded our unit in this Texas heat. She also brought us cold bottled water while we were working. She spent time with us accessing the unit space to see if our things would fit and also took time to see if an additional small unit or one larger unit was available if we needed it. 5 Stars for Amanda. She's the best!!!

Great customer service!

Public storage has the best prices.Stacey was amazing and helped me with all my storage needs.

Stacy is da bomb! When I first called inquiring about a rental, she was so sweet and professional, I decided I definitely needed to rent here because of her. The BEST customer service. Easy, clean, air conditioning! Was a great experience.