Public Storage Self-Storage Units at 13414 West Ave, San Antonio, TX

The location is very clean. But the only big issue we have is the functionality of the gate when exiting. We can never get the gate to open even after closing the app, restarting it, signing out then in, nothing helps. so we either have to wait or have our code handy to exit.

This is a clean and well maintained premises. The gate opens and (most importantly) closes as it should. The on-site manager is very helpful. Keri did a great job of explaining how the facility operates, she streamlined the account sign-up process, and she even helped me set up the app on my phone!

Great service. Responsive and very professional.

Ja, the property manager at West Avenue, was a tremendous help in making sure. We got a second unit. When we found out, we needed more space and helped switch one of our units into a climate control6 unit. When we found out a mistake was made very helpful young man, great facility. Great personnel.

It was clean and very well maintained. The gate worked like it's supposed to and I felt safe leaving my stuff here. The storage unit I got was in great shape.

Mia was great

Adriana was very professional and helpful and fast

I'm happy about my experience! Jair was super helpful answering my questions and now thanks to him, I have piece of mind!

Jair helps me out every time

Jair was very friendly and professional answering my questions over the phone

Jay was super friendly!

Went in today asking about units available for rent! Jair was a huge help and showed us multiple units to help us make the best decision for our situation! Thanks again Jair!

Jair was a huge help and very informative! Answered all my questions in a very nice and professional manner!

I have 2 storage spaces here & love the 7 day a week staffing and all the help I get from the weekend manager. I thought I was having g a credit card billing problem when I switched cards but was able to get it straightened out without having to remember my password! (Who knows?) Thanks Derek for your help at this site.

Jair took good care of me! Extremely knowledgeable and friendly. Very good experience all around.

Many thanks to Monique who helped me a lot, with service beyond the ordinary. An amazing woman! And if this is how you choose your employees, then much respect to you Public Storage, it means you are a good and reliable company. Thanks again to the wonderful Monique.

Jay was a really big help

Jair excellent customer service . Very helpful and accommodate the customer needs. Thank you for his services here at Public Storage.

Jay provided excellent service

Thanks Derek for all of your assistance getting my account updated! Appreciate the helpful and friendly support!

Excellent service by Derek!

Joaquin was very knowledgeable and courteous. I appreciate his assistance- he made the process easy!

Perfect customer service!

i got robbed here COME TO FIND OUT it was the ghetto lady from self storage and her boyfriend???? THEY STOLE THOUSANDS OF DOLLARS of stuff and i no longer own anything of value. YEARS of collecting vinyls and it was all gone in an instant. not to mention my unit was one of many NOT under a camera. they only have like TWO cameras facing units inside. DO NOT give them your business.

I am very disappointed with this location since Public Storage took over. In less than 2 months it has gone from a pristine storage facility to a filthy unkept facility. We have a climate control unit (in the process of moving out), the hallways in the building are dirty, there is trash around the property, office is dirty & the landscape is extremely overgrown. A huge difference from how the prior owners maintained the place. However, the main reason we are moving out is that Public Storage rents to anyone. Renting online, without verify identity. And this is what happened with someone who rented online then proceeded to break into our unit & multiple others. It may be a great convenience to rent online & just access your unit, but we’re not happy that people with the wrong intentions have the same access & have found a Mom&Pop place where the people still care about their tenants. Maybe instead of Public Storage boasting about being the largest self storage company in the US, they should care more about their tenants. Without them, they would not be so big.

5 stars customer service. Monique very friendly and helpful. She made everything easy for me The place is safe and clean

This is hands down the best experience I have ever had in a move! Everything had been such a disaster (as moves tend to be) until I came here. Monika made everything go smoother for me! She helped me with everything I was concerned about and quickly found a solution to every problem. Her positivity and knowledge was just what I needed. Monika is the best ever!!!! Almost can't wait to move again! Lol

Love it. Have had such a wonderful experience with the location on West Avenue out towards Bitters Road. Marie is such an amazing, personable and funny woman. We have an amazing relationship that has built up over the seven years we've been there. The twenty-four, seven access is the first thing that made me choose this specific company.

This place is like most others. They entice you to rent one of their spaces with low cost but after a few months, jack the rates up ridiculously high! Additionally, I’m not sure why the golf cart is always parked right in front of the exit that makes it difficult to exit. Golf cart should be parked elsewhere and not right in front of the gate!

Haven't had a great experience at this storage. No bathroom. Had my account messed up by previous employee. Its gotten better since having more management.

I was moving my storage unit to the one I have in the town I live in. The town I live in is not San Antonio! Also, my unit was broken into twice and they put one of their locks on my unit and when I went to put my own lock on my unit they could not find the key to the lock they put on my unit so I could get into the unit to see if anything was affected by the break in. I had to wait until I returned to San Antonio to get to my unit again to check it. They said they would not have access to a bolt cutter until after 5 pm but I had to get back home, 2 1/2 hours away.

Safe gated place to keep your belonging.

Had unit for 60 days. Someone broke into my unit and stole all that I had of any value in there. Managers didnt even let me know my unit was broken into. They just put lock back on and hopefully I didnt notice. Talked to guy on site and he already knew my unit was robbed. When I asked why didnt he tell me he just started stuttering blaming someone else. Couldnt even form a complete sentence. Everything seems to tell me it was an inside job. Just so there is now confusion this was off of the Security Self Storage off west ave/wurzbach parkway. I am waiting for the cops right now in the parking lot.

Excellent superb staff quick prompt attention and service 👍

24 hr access!!!!