Public Storage Self-Storage Units at 13414 West Ave, San Antonio, TX

I have 2 storage spaces here & love the 7 day a week staffing and all the help I get from the weekend manager. I thought I was having g a credit card billing problem when I switched cards but was able to get it straightened out without having to remember my password! (Who knows?) Thanks Derek for your help at this site.

Jair took good care of me! Extremely knowledgeable and friendly. Very good experience all around.

Many thanks to Monique who helped me a lot, with service beyond the ordinary. An amazing woman! And if this is how you choose your employees, then much respect to you Public Storage, it means you are a good and reliable company. Thanks again to the wonderful Monique.

Jay was a really big help

Jair excellent customer service . Very helpful and accommodate the customer needs. Thank you for his services here at Public Storage.

Jay provided excellent service

Thanks Derek for all of your assistance getting my account updated! Appreciate the helpful and friendly support!

Excellent service by Derek!

Joaquin was very knowledgeable and courteous. I appreciate his assistance- he made the process easy!

Perfect customer service!

i got robbed here COME TO FIND OUT it was the ghetto lady from self storage and her boyfriend???? THEY STOLE THOUSANDS OF DOLLARS of stuff and i no longer own anything of value. YEARS of collecting vinyls and it was all gone in an instant. not to mention my unit was one of many NOT under a camera. they only have like TWO cameras facing units inside. DO NOT give them your business.

I am very disappointed with this location since Public Storage took over. In less than 2 months it has gone from a pristine storage facility to a filthy unkept facility. We have a climate control unit (in the process of moving out), the hallways in the building are dirty, there is trash around the property, office is dirty & the landscape is extremely overgrown. A huge difference from how the prior owners maintained the place. However, the main reason we are moving out is that Public Storage rents to anyone. Renting online, without verify identity. And this is what happened with someone who rented online then proceeded to break into our unit & multiple others. It may be a great convenience to rent online & just access your unit, but we’re not happy that people with the wrong intentions have the same access & have found a Mom&Pop place where the people still care about their tenants. Maybe instead of Public Storage boasting about being the largest self storage company in the US, they should care more about their tenants. Without them, they would not be so big.

5 stars customer service. Monique very friendly and helpful. She made everything easy for me The place is safe and clean

This is hands down the best experience I have ever had in a move! Everything had been such a disaster (as moves tend to be) until I came here. Monika made everything go smoother for me! She helped me with everything I was concerned about and quickly found a solution to every problem. Her positivity and knowledge was just what I needed. Monika is the best ever!!!! Almost can't wait to move again! Lol