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Public Storage Self-Storage Units at 12806 Vista del Norte, San Antonio, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 28/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 29/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee
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Advanced Security Features
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5'x10'Online only price$ 38/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 38 /mo $ 48Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 45/moSmall 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 45 /mo $ 56Best Price Label+ one-time $29 admin fee1 unit left! -
7'x10'Online only price$ 57/mo
Medium 7'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 57 /mo $ 71Best Price Label+ one-time $29 admin fee
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7'x10'Online only price$ 63/mo
Medium 7'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 63 /mo $ 79Best Price Label+ one-time $29 admin fee
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10'x7'Online only price$ 67/mo
Medium 10'x7'- ground floor
- climate controlled
- inside unit, rollup door
$ 67 /mo $ 84Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 74/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 74 /mo $ 92Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 75/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 75 /mo $ 94Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 82/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 82 /mo $ 103Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 102/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 102 /mo $ 127Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 105/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 145/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 145 /mo $ 181Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 147/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 147 /mo $ 184Best Price Label+ one-time $29 admin fee
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Reviews ( 1260)
Keri, the property manager, is awesome!! She was super helpful and very nice. Highly recommend renting from this space!
Great experience!
Maryann absolutely wonderfully
Had to give these thefts a star, but I really didn't want to. Look, if you have followed any of my reviews, you know i am correct and tell you God's honest truth! Stay away from public storage, especially this location. They are thefts and will tell you that your account is current and then start the fees. Then, the piece of crap system will rip you off steer and find a local dealer
Muy contenta con la rapidez del trámite y la amabilidad de ellos , súper los precios , los recomiendo ampliamente
Devinn was great! Very helpful and professional, and the place was clean and welcoming
Awesome manager in the front. 10/10.
Jacob always answers any question i have with kindness and professionalism. I know anywhere he works will be a place i do business.
Keri is so cool and helpful!
The Doris did not work. The elevator was not good to the third floor. We walk upstairs. We walked back down the stairs and then the door was locked my dog was dying of a heat stroke. my mom was laying on the floor she would not get up. She was asking if we could call the cops.
This place is terrifying all my family is crying of heatt stroke and all the elevators was broken 💔💔🦔
Please save us EDIT WERE TRAPPED
Monique is awesome and made my move in and move out super easy!
The unit was super clean and easily accessible.
I cannot recommend these enough!
My visit today 3/13/25 was a very special one. I had the pleasure of meeting an amazing rep Keri. She represents the company with integrity and goes beyond her duties. She helped me update my account and additional things that needing addressing. This was definitely a visit I won't forget. I just about offered her a job but walked out just surprised as how well and helpful she was. Kudos for you Keri.....keep up the great job!!!
The guys at this office are excellent example of true customer service. Answered all my questions and assisted me with online portal. Even gave me the preferred method to obtain a unit fast and efficiently.
Great jobs guys because I do appreciate it all your help. Keep up the good work!!
Keri is very nice and helpful. She is professional and I give her 100 percent!!
10 out 10 service
Keri, Monique, Holly, Calvin "Ain't no place like a Public Stoarge space." the best in the business!! They are the best around wether it be if your from in or out of town your stuff will survive just give them try
- Public Storage, the best place to make your space **
I want to add "It's never too late too rent a space at the Public Storage space." Phenomenal time all the time never a disappoint with the service.
She a Beautiful Woman 🌸🍃🕊️keri
Monique is the best! She is more than helpful. Very professional and courteous. Property is very clean and well maintained. Thank you for being able to help me and being patient.
Our personal experience at this location is all positive. Each manager at this location has been exceptionally helpful. Our unit closure was simple, and the manager emailed a close-out receipt before we returned home........... just as she said she would. Totally pleased.
Monique is awesome!! She is such a blessing. She helped me move into my unit by answering questions I didn't even know I had. She deserves a raise for all of her hard work.
Kari was so helpful and I really enjoyed conversation with her and is very kind. I appreciate public storage for hiring her
Location is spotless and well maintained!
Keri was really helpful and had great customer service.
Keri was very Quick to help me out and answer any questions i had since i reserved my First Unit Online an it bein' my first time with Public Storage.
Update: Had some door issues with my unit..but Monique helped me do a quick seemless Transfer within' 1hr on Monday..this Public Storage is awesome! 😊
Keri is the ABSOLUTE SWEETEST! She was very helpful and knowledgeable with every question I asked and informed me of everything I needed to know about my storage! Thanks so much Keri!
This Storage facility is Great!!! Staff is always Friendly and Willing to help!!! Gave me a Great deal on price for unit!!!
I AM a Veteran and Monique has been such a Blessing to me!! I appreciate her so much!!!
Keri and Monique are very helpful and very professional!!!
If I could give 10 stars I would!!!!!
My mom (Cookie) and I had a wonderful experience at this Public storage location today (Vista del Norte). Keri was beyond helpful. She went above and beyond to help us figure out what size storage unit was best for our needs. Keri was very knowledgeable about pricing and transfer options. We left feeling that all our questions had been answered.
Edit: they reached out to me and put my rent increase on pause for a few months, which I appreciate. Changing my rating to reflect that but I'm skeptical of what will happen in the future
Be aware that they raise their rates *rapidly* I know it's standard practice for storage units to raise their rates, but we've only been there for 4 months and they already raised our rate by 50%. Really disappointed because there aren't any other reviews to warn people about how fast they do this
Easy process
The best John out there !!
He’s awesome very through!!
Excellent place, very clean and safe. Excellent service.
Seamless and very clean. First time using a storage facility and I’m very pleased with the experience.
The building is super clean and the staff are really friendly and helpful! Thank you Monique and Mya for all of your assistance 😌
Monique was incredibly helpful; I’m grateful for the information she shared and her guidance upgrading my unit to accommodate my needs. Of all the public storage places to choose from here specifically they take good care of their customers.
Ms. Kari and Ms. Monique were amazing! they helped guide me through everything I needed to do
the process was quick and they are amazing women. Thank you both so very much for a pleasant visit!
Keri is the best loved the Customer service provided
Keri is the best. Always lots of smiles and friendly. Knows her stuff… talk to her and you’ll be alright.
Amazing service from Monique, she helped so much with my unit. She’s such a peach.
Monique was very helpful and answered all my questions and made things easy. Monique ensured you had all the information when visiting the location.
Great experience with Monique!! Wonderful customer service!!
Monique and Keri are the best! Their warmth and superb customer service are fantastic!
Great front office staff, especially Keri! Amazing service and took the time to show the facility and what units looked like. Helped me also make decision on which unit is best for my stuff.
Great storage facility, I’ve been a customer for several years. Very clean and the staff is extra friendly and Monique was especially helpful, she went beyond what great customer service should be!! Highly recommend Public Storage and the Vista del Norte location!!
Monique is wonderful
Really enjoyed storing here! Facilities were great and accessible, rent was affordable, and staff is very kind and helpful. James in specific is a rockstar! He was such a pleasure to talk to while closing out my account.
Nicole did an amazing job helping me get a storage unit for the first time! She made it easy to understand:)
The elevators are a joke. You can spend 20 to 30 minutes. Just trying to get to your floor. Not worth it. I'd rather get a unit elsewhere.
Monique was the most friendly and helpful. She provided amazing customer service and was super easy to work with. She made the process of moving in stress free!
Monique is awesome! She was immediately available, very clear and kind communicator, knew answers to everything I asked, and was a pure pleasure to deal with! I look forward to my new storage relationship with Public!
Have been attempting to reach office regarding the elevator not working since we rented a space 9 days ago and are on the third floor. We had to carry what we had by hand up the stairs with the air conditioning out as well. So went by around 12 today to continue our move and elevators are still out of order and no one at the office it was locked up. It was easy to rent and is a good space I'll say that but no luck with reaching management regarding the issue. Didn't get a picture of the office locked up but if i return again and it is then I will post another review.
Clean and secure facility. Friendly and helpful management!
Monique was amazingly helpful with my transfer and extremely prompt when I reached out. I have been with this location for over a year and I don't plan on storing anywhere else. I WOULD highly recommend.
James is always a great help in finding the storage that is needed. Awesome service
The service very good , Gabriela helped me a lot to have a good price and show me the place .
The elevator has been broken for over a month. We, unfortunately, will be moving our things to another storage unit.
Awesome service at Vista Keri and Monique are the best!!
Great customer service
Monique was excellent!! Helpful and efficient. Very patient with technical assistance
No problems renting from online, very easy!
Very helpful
I have used many storage facilities over a twenty plus year span and this one by far is top notch. They are very nice the keep the place very clean and very helpful. I've seen each staff member go out of there way to help me in one way or another. I highly recommend this facility and want to thank them for going above and beyond with excellent service
My daughter kept her belongings in this storage. Its climate controlled, you feel extremely safe at all times and the exceptional staff always go above and beyond! Management should be proud of the staff.
I want to thank Mr James Peter. For being very professional and go the extra mile.. every time I have gone to my unit I have seen him working making sure the place is clean.. thank you
Jason was extremely patient and professional in helping me find out about a unit I was interested in. He was very knowledgeable and took the time to make sure I understood exactly what I was paying for and getting into...thanks again!
Great People very helpful and super clean and secured place .
Gabby is a. very
Great efficient friendly person. Very knowledgeable and helpful. Excellent customer service.
Gabby is superb she was excellent and very serving. She's highly recommended. Ask for Gabby always
Great customer service my issues were resolved right away
RENTERS BEWARE! Public storage is an absolute SCAM. They offer great starting prices and then continue to increase every few months until the unit is back to original price. I’ve been renting my unit at this location for 11 months and in that time my rent has gone from $107 to $184/ month while new customer deals are only paying $70/months for my same unit smh. Elevators have been broken for almost a month with ZERO sense of urgency to get them fix, but I’m not surprised because they have inspection cards that are crazy old. Office staff rarely answers the phone and will just tell you anything instead of genuinely saying they don’t know because they don’t. Climate controlled? Ha that’s a joke , sometimes it’s hotter in the storage than outside. So all in all I pay $184 to not be able to access my unit unless on the stairs when office staff is there in a semi- climate controlled space.
Update 8/29/24: District Manager reached out to me and rectified the situation.
I just recently rented a storage unit at your Vista Del Norte location in Texas. I had the pleasure of working with Monique, the manager of this location and she is exceptional!! She made everything so easy and is ALWAYS willing to help! Would highly recommend this location and Monique 100%!!
Monica was awesome assisting me with crucial storage needs. Kari was very helpful as well.
Monique and Jair helped me out completely great service and everything they deserve a raise
Morgana was absolutely amazing and very helpful!
I spoke with Morgana today. She is amazing! Wonderful customer service!!
Monique was very helpful, great customer service, thank you Monique, good job!!!!
Monique was outstanding and very efficient in her help with multiple unit spaces.
Monique at public storage on vista valet was such a great help! Awesome customer service skills. She got me in the right unit perfect timing. Your awesome Monique keep up the great work!!
Keri was wonderful made me feel right at home. Very knowledgeable showed me the unit very nice and clean. Beautiful property. And let’s not leave out Monica they make a great team. I will truly recommend this site. Thank you Keri for all your help.
I just love amazing customer service and Ms Monique is super wonderful and funny . She was very helpful and understanding. I was stressing about everything and she saved my day. Thank you for being an Angel. 😃💥😇😍
Very helpful 👌 when it comes to rental spaces
I was looking for information on your facilities and I just wanted to send in a big "hoorah" for all the great help I received from your great staff Monica Wilson. She was very professional and answered all questions without delay. It was a good experience and I just wanted to share with you. Please let her know and thank you!!
Monique rented me a unit 3 minutes before closing. I ran late on my reservation. Pulled in at 5:57 and she stayed late to help me. Much appreciated. Thank you for loving your job. Company should recognize her abilities.
The Public Storage at 7234 Blanco Road took excellent care of getting me all set up with my new storage unit! Donna was exceptionally helpful with explaining the terms of my unit and helping get set up!
Monique is so sweet and helpful! We went in and she showed us the unit and was able to get us a promotional discount for 1st month’s rent!
Monique was great. Made the visit, and renting process quick and easy. Very satisfied, thank you!
Excelente Storage para almacenar tu pertenencias y recibí una buena atencion. Gracias
Max and Mojo are amazing and extremely helpful. Can I give more than 5 stars?!
Max and Monique were very helpful, kind and easy-going very good customer service!!
Max and James helped my wife and I so much during our move and provided excellent customer service!! Great experience!!
Todo perfecto y garantizan su trabajo 💪🏻
Wonderful service
James was super helpful and knowledgeable with all the company information and made the process of renting a storage so easy!
I called and spoke to Monique to help reduce the rate increase. She was able to get it approved. Monique was very helpful. She is a valuable asset to your company.
El seńor John fue muy amable ayudando con professionalismo. Gracias
Excellent, excellent customer service! If you’re in need of a storage unit, I highly recommend coming here. Monique has the best attitude and goes above and beyond to help out her customers. Thank you Monique!!
When I first arrived, they made sure that I was helped right away. They answered all the questions that I had respectfully/politely. I asked to see the units. They were quick to show me. The employees there were amazing, especially the woman who helped me, Monique. I definitely would recommend them to anyone who has storage needs! Public Storage on Vista Del Norte is the place to go! The facility was VERY well kept! Five stars✨!!!
Max and Monique were awesome! They are very personable as well as helpful. They went the extra mile to make sure I was taken care of!
Nice and clean, staff Monique very helpful and courteous.
Excellent service received by Max. He demonstrated knowledge of his work. He took the time to show me the storage unit, explain everything I needed to know and answer all my questions.
Max & Monique were really friendly.
Thank you very much again, it was a pleasure to be able to rent a unit near my home
Again Public Storage was on top of the situation, Monique stepped right up to help me with explaining to the moving company and driver the rules and requirements and Not leaving me holding the moving company's bag. I was so relieved and I'm thankful to Monique! Thanks for being there! I will continue to use Public Storage.
James is great , so patient and professional!!
Good place to rent The front office people are very polite and helpful I recommend this place!!!
This place is awesome I had so much help from Monique! Monique was there helping me from the beginning of renting my unit until the end of move out! She always had an awesome attitude and very helpful she always answered my questions before I even had any! Thank you Monique! If I ever need another storage I’m coming back to her!
Monique and James were a life saver! They helped me beyond what I could imagine on what seemed like the most horrible move/day of my life. These people are great. From having this storage for 2 years to moving, out they were the best!
James was super helpful. He help me set up the app, find the perfect storage unit, and find the best rates and promotions. Highly recommend these guys.
James Peter and Monique have being very friendly and helpful... they have gone the extra mile to help me .. they keep the facility clean and organize....
James was very professional, kind and helpful. He made the rental process easy and smooth. I’d definitely recommend and will continue coming here.
Great prices and the staff is always friendly and very helpful!
Miss Monique The Property Manager is Really Awesome She was Very Courteous and Really Informative and Helped Me with all My Storage Needs.
Monique was incredibly helpful and professional while renting me a unit from this location. Highly recommend this storage unit!
Great customer service, very friendly!!
Monique was very helpful the other day as we secured our storage unit, she was efficient and accommodating and was clear in her explanations. The whole expirence was a breeze.
This place is great. Clean and convenient .The staff is extremely friendly. (Mrs. Monique was extremely sweet and helpful)
Been here two years and I love it. Never had a problem with them and Monique in the front office is an absolute sweetheart who was very helpful.
Monthly rental has doubled in 2 years. You get a great deal to move in and then rates are raised beyond reason. Would not recommend Public Storage. There are more honest storage company's out there not trying to gouge you.
Monique was very helpful as well as professional. She answered all my questions. She even took the time to show me my options and actually left it up to me as to which unit I leased. She made sure my unique access code worked as well as going over the details of my contract. The office and the indoor hallways were spotless. There are no bad odors and clean floors. This left me thinking the property was well cared for. Most importantly, I am vision impaired, and she was very, very patient with me. I appreciate that.
Thank you for your time and patience. She obviously needs to be recognized.
Deborah Miller
Monique was the most respectful and kind person. She made my process of renting a storage very easy and very clear. I came back to load up my storage and noticed the parking lot was full and she was by herself at the time. She never lost her smile under that pressure and continued to give amazing service to each person, no matter how difficult! 10/10 would recommend this place!
Monique was freaking awesome. I couldn’t find my keys, no clue what it looked like because the core looked different, she helped me determine what it looked like and scheduled replacing the lock if I couldn’t find it. She discussed options for switching to a new larger unit, and I found the key!!!!! She will be helping me so I can move on to a larger unit this Saturday. Monique was professional, helpful, understanding, and has a great personality. So often face to face customer service is missing something at other companies but not here.Thanks Monique for being awesome.
Reserved a unit online that was listed as the first floor. I received the unit number and it said 2nd floor. I went in ready to get a refund and Monique helped me and let me know the 2nd floor actually is the first floor as the building is on a hill. There’s a loading dock in the back that acts as a first floor so there’s no elevator involved. Checked out my unit and the building is very clean and well lit.
This location stole money from our credit card on file 2 times .
The manager said it was refunded and that she didn't know why it was charged, but it WAS NOT. Refunded
So we moved out and got stuck coming off the elevator moving out that evening. And the manager wouldn't come let us back in our unit to get car keys and phone so we had to call police so police and fire Dept came to let us back in.
A huge shout out and thank you to Monique for assisting with the relocation of units. She made the transition smooth and easy.
Monique helped me find the perfect storage unit. She was well informed and helped me find the best possible deal!
Very well kept facility, easy to rent and access. Miss Monica was super nice and incredibly helpful, even though she'd had a long and busy day. It would be worth going to this location for her expertise and knowledge alone.
Jeanette was so helpful and got me a really great unit and rate. Just what I was looking for. Amazing experience.
I had a wonderful experience and the most help I have ever gotten when dealing with storage ! She got me the best deal helped me with all my questions and even helped me figure out where my unit was . In the past I’m normally just told to pay and told what floor I have . She was so helpful ! Thank you Monica ❤️
A great experience with Monica getting my rental set up. Highly recommended.
Absolutely, this is a GREAT PLACE to rent storage from! I was skeptical about leaving my things in a storage but found this location to be be very secure and safe. Monica helped me get signed up quickly and made the process so easy. I really appreciated her wonderful customer assistant. I would highly recommend!!!
I dealt with Holly yesterday... horrible attitude, poor customer service. I canceled my unit on the spot after my interaction with her. Simply asking her if there were other units available closer to entry/exit was too much for her... she ignores me and walks away... me asking do I follow her, her poor attitude respose of "sure" is total lack of professionlism... you dont like doing your job, then quit! We get to the office, still she ignores me, doesnt say anything to me... looks at her computer. After a couple of minutes of silence... i tell her to cancel my reservation. Finally she says something, "you're all checked out." I cant say anything else about the facility as I didnt get to experience anything else but poor customer service. I was the only customer there and they had just opened... I can only imagine her attitude would be worse if she had a couple of customers at once. If you do choose this facility, be sure someone else other than Holly is working! Melissa sounded delightful on the phone... opposite of Holly.
Monica did amazing job! Super helpful and great personality.
5 & UP
A very good experience. Fair prices and no extra charged.
I will use this place again.
This location gas the worst customer service. No one is ever at the front desk, I have tried calling customer service and I was placed on hold the 1sr time for 20 min. I called back and placed on gold for 44 min. No one can answer my questions or help me. Sorry, but I'm going with another company who has better service. I have cancelled my reservation.
Very good customer service and very helpful
Melissa was so amazing and informative! She helped us out any way she could and really knew her stuff
Thank you melissa! I look forward to continuing our business with you!
Monique is stellar , great personality and fabulous she was here to help up with any issues and questions we had. Thank you so much!!!!
Holly was amazing on Sunday getting us setup with a unit. We appreciate the professionalism she provided, will be long time customers
Just rented a unit and had a great experience so far! Melissa helped transfer us to a bigger unit with ease and went above and beyond to help!!
great service super recommended Ask for Melissa
Super easy to reserve a space online or in person. Everyone I talked to in the office was very knowledgeable and helpful with all my questions. Melissa walked me through all the procedures and paperwork. Great spaces to rent and even better customer service. Well done!
Melissa was so informative and helpful when it came to me transfering units today. The process was fast and easy. I'm very happy with the assistance I received from her today. Looking forward to using Public Storage for as long as I need.
💯% recommended
Mellissa took care of me today and was able to get my issue resolved fast and easy! Thank you and have a great day!
Melissa is the best!! Always professional, polite and thorough! She goes above and beyond the call of duty!! Thank you, Melissa! You rock!!
Melissa helped us a lot. She is very kind and helpful she even came to work on her day off. We are very thankful. God bless you and we recommend this awesome place. We feel like our belongings are very safe here too. 5 starts plus.
I've been very impressed with this place! It's nice, super convenient, and they keep it up well. I've only encountered Melissa, so far, but she's always wonderful and on top of things :) Thanks for a great experience!
This location is amazing! They do care about their customers and help in any way that they can.
Hello!
Just wanted to thank you !
For being so close , to home and having great staff! Specifically Melissa she’s always so kind and helpful! Really appreciate that thanks again👍🏽
A great location and great staff! They've been extremely helpful and they're very kind and helpful. Melissa was a great help!
February 2023. Melissa was great, and the process was smooooth...
Best storage facility I’ve encountered. The difference maker has been Melissa, the property manager. She’s kind and helpful. The best!
Melissa was great! She made the process easy, explained all the details well and was very kind.
Best storage place we have ever used! I highly recommend this place. The management is awesome.
This location is the best! The two ladies that work the property solo are amazing and super helpful. Melissa was great to work with over these last two months, very accommodating and sweet! I will not miss having storage but I will miss the customer service!
I was in need of immediate storage and she was able to get us storage today. Her customer service was exceptional. After dealing with so many locations and being new to the area, Melissa was awesome!
Melissa is awesome! Always goes above & beyond to help
Liz was awesome! Thanks for putting up with me being complicated
My mom is moving in with me and we can't fit all of her medical supplies in our home, so I needed a storage unit nearby. I came upon Extra Space Storage since its abt 5 min from our home. Naimir was a great help, getting me a wonderful deal on a small unit. Plus, she made it quick and simple. And her hair is soo cute too! Thank you Naimir!
Melissa was so helpful in showing us around and providing us with the needed info. Also this is the cleanest storage unit I've ever visited. 🙂
After looking at several places my wife and I found this gem close to our house.The minute we arrived we were met by Melissa the property manager. She made everything so simple and explained everything well. We were amazed at the level of security the facility offers. Thanks Melissa. We are very happy with the unit we got and plan a long stay.
So far my experience has been fantastic! This is my first Storage and Melissa was kind and patient enough to explain to me the terms and conditions of renting a storage space. I’m so thankful you have a wonderful employee working there.
The storage facility is well keep, secure and clean. I moved from a 10x15 unit into a larger 10x20 unit the next day because I needed more space.
I would say the only negative to renting a storage with multiple levels is you have to punch in your code to enter the building and punch in the code again to enter the elevator. Doesn’t seem like a difficult task but when you have to do it dozens of times as you offload your truck you’ll realize how arduous it is lol
Love the manager she was great
Melissa was very helpful and quick to help me. Really appreciate great customer service and kindness!
Melissa did a great job in explaining everything.
Let me first start off by saying that I’ve been having the most terrible year - like a lot of us are- believe it or not some of us are seeing some good out of it. Unfortunately I’m one of the ones that have been the complete opposite. Having to move all your belongings into a place you know nothing about and worried about scams and contracts that try to trap you amongst just trying to figure this all out within just a couple of days is beyond stressful. From talking to Normani over the phone briefly and to stumbling in miserably to Jeannette meet me at the front door with a smile on her face was all I needed to feel safe and at ease about this place ! Jeanette went UP AND BEYOND from greeting me- accommodating me- showing me units & just being herself which is amazing down to really knowing how to communicate. She’s wise and understanding and she made me laugh even though laughing was probably the last thing on my mind. She went slowly over the each page of the contract - repeated herself multiple times so that I felt comfortable about the lease and made me copies of everything. Seriously ? You really don’t find customer service like that just anywhere-which sounds bad but it’s sadly the truth ! Anyways I’m excited to move my things in and am confident that this is a safe spot and storage company ! Oh also - month to month and no penalty to leave whenever you’re ready with some weeks notice of course- but TAHH how simple and easy?!
So google wont let me post another review since I've already posted one??? BUT I want to add in that MELISSA the property manager has went up and beyond for me when the transition happened and until this day. She just always is calm and willing to explain or help where she can. Me being out of state it can be difficult handling things with my storage but she always understands and helps where she can. THANK YOY MELISSA!! :)
Excellent service Melissa made everything so easy and smooth thank you
Best location to come to! Melissa is awesome!!!
Love this place 1st time here and Adriana was so helpful
Adriana was an outstanding helping me out. She help me out to get another unit
Ms Adriana was very helpful n assisting me on downloading app to my phone
Awesome facility, stayed there for a month, and property manager Adriana was super kind, helpful, and down to earth. Would definitely recommend this facility to anyone!
Never called me back after their elevators broke
Great location and everything was pretty clean! Melissa took the time to show me the unit sizes we were considering and answered all my questions. Didn’t feel rushed and was very helpful. Thanks, Melissa!
What an amazing service, Melissa was awesome!
Very informative about all the promotions and specific details about the rental!
Thank you Melissa
Don't know why PUBLIC storage is leaving the grewt reviews for EXTRA SPACE STORAGE on their web page. As if taking credit for what extra space employees have achieved. Because I WILL CLEARLY STATE THAT WHEN PINLIC STORAGE TOOK OVER THIS LOCATION ON VISTA DEL NORTE THEIR OFFICE MGMT AS WELL AS CORPORATE COMPLETELY FAILED EVERY PART OF WHAT CUSTONER SERVICE STANDS FOR!!! THEY AUCTIONED 2 OF MY UNITS WITHOUT PROPER NOTIFICATION. RAISED MY RENT OVER $100 AND TOOK AWAY MY RIGHT AS A TENANT TO HAVE 24HR ACCESS WHICH WAS MY agreement with extra space. I WILL NEVER TRUST PUBLIC STORAGE WITH ANY OF MY VALUABLES NOT EVEN THE WASTE THAT COMES OUT OF MY BEHIND.
Hello thanks Melissa was great all the staff at this location are great. Very informative patient and willing to help do you can understand how to maximize usage of your storage even had examples how to store your items thanks a lot.
Melissa was very helpful and provided great customer service thanks again Melissa 😎 - Richard
Elevators are in poor working condition. There were cockroaches in some units. The temperature controlled environment is not very well controlled, and the staff touched my daughters hair after picking up a dead cockroach. Not a good experience at all. I won't be using this facility again.
had the worst morning so far and already tried two storage units that were CRAZY expensive, was driving by public storage going onto wurzbach parkway and Melissa helped and made my day slot better for the time being. She not only explained everything perfectly so i could understand she also helped us chose our unit and even took the time to show us a few units till we found the right size. After we chose a unit she helped get us a great deal and even told us of a promotion going on that qualifies us. Thanks Melissa not only did u save my day you really helped us out greatly thank you for taking your time and helping us get the best deal. COME HERE GUYS I WONT REGRET IT 🤓😛💥🥰
It has been a amazing place. Have had no issues here. Melissa is great at helping us.
Nobody never be in the office when u need them.
Great storage auction experience, Melissa was fantastic, professional and friendly! This facility is also super clean and has carts available for use. Thank you for an awesome experience
I'm moving I rented a storeroom facility here it was new nice clean very helpful staff and a great special to
Melissa was a great help in setting up my rental. She explained the terms of the agreement and showed me landmarks in the facility to help me find my storage room. She also helped a different person on a transfer and was considerate in getting their rooms close together without having the customer to ask.
Melissa was very helpful, polite, and knowledgeable. Very happy that I chose public storage!
There was an incident at this location and Melissa was quick to let me know so I could make sure all of my things were ok. She went above and beyond providing great customer service. Thanks Melissa!
Extremely convenient and clean the one click access is pretty dope
Since the new owners our monthy payment hasn't been corrected. Bad customer service, no updates on there part. I'm having to call every week since Nov 2021
I had to go into the office at the new public storage. Melissa was a great help and took care of all my issues. It was a hassle free experience, and she showed me that they truly do value me as a customer. A lot times when a new company takes ownership of a business it can be a hassle getting everything switched over. Thanks to Melissa that did not happen, and I am glad I chose to stay with the new company.
Melissa was great,she was super helpful,she was kind 10/10 recommend ,she was great,considering we just moved from nebraska
Great place to storage alot of room to storage your belongings while moving out very clean facilities
The manager Melissa has been so helpful and reliable I dont know where I would be without. Thank you Melissa I don't know where I would be without you
Not satisfied at all! No one has called me back they switched over storages companies. Customer service is not like it was before left 3 messages not anyone called me back. They also tried to up my price without my knowledge. Very disappointed how iam being treated hopefully I get a call or explanation with what is going on with my unit. thank you
I had a great experience with Jennifer, she was very helpful!
Melissa has been the best at helping us move in and get us situated with everthing!!!!
Very happy with the service that we received from this location.