Public Storage Self-Storage Units at 23015 N Highway 281, San Antonio, TX

The access was painless, rates were good for the size of unit we were after. Terry also was very helpful on site.

Terri was excellent!!

The storage unit itself is okay but... there were multiple times were i couldnt get inside the building with my code, and the property management is IMPOSSIBLE to get ahold of.

Great experience, Jessica was very helpful and sweet she made everything simple and easy. Will be renting here in the future👍🏽

Jessica was amazing, friendly and very informative! 5-star service

Jesse was wonderful! She answer all questions and service was quick! She’s very nice and great customer services!

Jessica at the location was amazing. She stayed after the closing to help and close the contract - superb customer service 👍

Run away from this facility. Rates listed on the website are false advertising since they bump them up so quickly after moving in. My unit is advertised as $180/ month on the website but I just received notification they are increasing rates to $390. We have had our unit 15 months and this is the second massive increase. Of course they wait until you move your belongings in and move away so we are stuck paying an arm and a leg.

Adriana was awesome she took care of our access problem quickly and effectively .very pleasant to speak with.I would highly recommend this site.

Max was great, very knowledgeable, and was quick.

Max was wonderful. He walked me through everything. I was such a pleasure dealing with him.

Great experience and the staff was super nice. Max took care of me 🙏🏽

Max at stone oak was really nice and helpful

Max was very helpful. I appreciate all the assistance he gave me. I would definitely recommend this service to a friend

Max was so knowledgeable about meeting my needs. His service far exceeded my expectations ! He's also so very personable and has a great giggle 😃

Arabella helped my parents rent a storage unit and was very knowledgeable and answered all our questions

For the price you'll pay renting a storage locker, they should include plumbing and electricity. They are charging you the same price to rent a studio apartment.

Bella was great! Super knowledgeable and helpful! The transition was smooth and easy.

First of all, rent here if you don't mind your rates tripling, my rates more than tripled from one month to the next. Tried communicating with the onsite management with no success, then email with no success. It wasn't until I left a bad review that I got a call from the district manager and my rates were lowered with a request to change my review. The rates were lowered only temporarily and then right back up to tripled again, left another bad review and the process repeated. I asked why the rates couldn't be locked in at a more reasonable increase, but apparently that can't be done. It's a nice facility but they never have more than one cart available and no trash receptacle available.

Tiesha was a pleasure to work with. There was in issue with my account and she went above and beyond to get the issue fixed in a timely manner. This is the kind of service that should be held as a standard all over. I will definitely be recommending this location as long as she’s working behind the counter.

The very kind Tiesha stayed late to sign me up the first night I rented the unit. I didn't have a lock yet so she put one on for to be sure. Also when I was unloading my things a few days later. I was playing music & my truck battery died. Who came to my rescue with a jump? (with a couple jokes & good attitude) That's right... The awesome Tiesha, girl is the bomb! Ya's could tell 'em sez so.

They keep it clean. But only 3 carts for the entire building is not enough.

Nice clean facility. Tiesha was able to accommodate and help reduce the stress of moving in such a short notice. I hope to be a long time Public Storage client for a while.

Clean, well managed facilities!

Moving is so stressful but it’s always a blessing when you have that one person who makes it so much better. Tiesha was hands down the absolute best. She greeted us with a smile and assisted us with outstanding service. 10/10 would highly recommend this location not only because it’s a beautiful facility but mainly because I felt like I was truly cared about and not just another customer! Thank you Tiesha!!!

Great experience! Tiesha the manager was very nice and accommodating even at a moments notice. She helped us find the best unit for our needs and made the entire process easy and stress free.

Tiesha has been very sweet and helpful with me, giving plenty and options to choose from. She is very professional and attentive. I give this location 5 starts because of her.

Tiesha was amazingly friendly! She answered my questions over the phone on 11/10/22 about unit sizes, prices, and specials. She made my decision easy to rent with Public Storage.

Find great service at this location. Clerk was very helpful

Ms Triesha was the most professional and helpful, throughout the process. She is the best!!!!

Experience was great, Holly and Taisha helped me with my locker. Ask for them when getting to this location .

Holly and Tiesha were awesome!

Great service all around, kudos to Tiasha for her patience

Great service experience with TorSha 10/3/22. She contacted me about my existing storage unit . Her call saved a late payment. She was pleasant, knowledgeable and very skilled at helping me. She answered all my questions. Very impressed. I have been with this location since Nov. 2020. Location is good for me. It is safe, extremely clean and outstanding service. HIGHLY RECOMMEND.

MS. TIESHA, HAS EXCELLENT CUSTOMER SERVICE SKILLS !!! EXCELLENT MANAGEMENT SKILLS !!! A TRUE ASSET TO THE PUBLIC STORAGE FAMILY / CORPORATION !!! PROMOTE NOW !!! PROMOTE NOW !!! PROMOTE NOW !!! A TRULY OUTSTANDING PERSONALITY !!! MS. TIESHA, TRULY CARES !!! # 1 POSITIVE PERSONALITY !!!

Tiesha was super helpful and willing to be patient with me while I looked for the right unit. She was friendly and efficient! I am very happy with my experience.

Came in today to get a quote on a unit and I was helped by Tiesha she's such a sweet lady who is willing to help you get the best quote

Was looking for a unit, and was helped by Tiesha, customer service was amazing and friendly, she helped me get the lowest rate I can, and overall had a good experience.

The facility is nice (it's still quite new) and staff is friendly. However, my rate has almost doubled in 1 year. Increases are expected, but that's outrageous. Excellent way to lose an on-time paying customer. Edit: Rate just jumped another $50/month. Now we are approaching 3x initial rent.

Prices jump up massively from advertised rates 2 months after paying movers to put our home in storage. Misleading pricing. Would not recommend.

Eli saved the day for me! After no other storage facilities in the area would accept our u-pack trailer drop off overnight, Eli came through last minute. He is so friendly, professional and eager to help in any way possible. Inside of an extremely stressful experience, he was a ray of sunshine. Also, prices for Public Storage were way better than Cube Smart and the others.

Stopped in today to see what storage units they had available. Eli helped answer all of our questions and was super professional and informative about the process. As soon as I’m ready to rent, I will be coming straight back here to talk to Eli. Thanks again!

I rented a storage unit here with Adriana she was very welcoming and very helpful she helped me get to my unit so that I wouldn’t get lost (I’m one to get lost) just great customer service overall and a clean facility I would rent here again and recommend to anyone looking to rent a storage unit.

I went in not sure if that was the place I was going to use and Brianna did a FANTASTIC job making sure that I chose there. She showed me through the facility and walked me through where everything was and how all the codes worked for the security! I appreciate all the above and beyond customer service!

Great customer service from Eli. Able to help me organize my supplies needed for an upcoming move and outlined storage options. Facility very clean and will be back for all my moving supplies. Highly recommend.

The space i rented had a large column in it. I went to the office. They quickly found me a better unit in a better location with no obstruction. It took about 5 minutes. The employee was super friendly and helpful! We are very pleased!

Public storage at 281 N is the best I've ever rented from, superb security, best customer service. Site manager Travis is excellent to work with!

Public Storage at 23015 North US Highway 281San Antonio is a great facility for storing your possessions. The place is extremely clean, the security it outstanding. I can recommend this particular storage facility with the highest of ratings. Travis the manager is excellent to work with.

Travis is the best most helpful person at this facility.

Travis was really helpful and amazing customer service thank you so much

My name is Chef Jose Luis Hernandez and I am writing this review because there is something to be said. In the past 10 years that I have needed to use storages because of my career and business, I have never been this comfortable on location, cleanliness, security, and outstanding customer service. Mr. Travis has enforced and exceeded the facilities’ standards. In the last month, I had a situation with one of my storages and Mr. Travis immediately explained to me all the circumstances and procedures needed to be done and contacted me with regional management to assist with a resolution. I have used other Storage facilities before but I can recommend that this is the one that you should consider. I would like to send a personal thank you to Mr. Travis for taking ownership of his position and establishment to guarantee the best necessities of each individual person. Although I can only put 5 stars on this review, personally it has exceeded my expectations.

Travis was "a god amongst mere mortals"! Not only did he answer all our questions but walk us around the property to help us logistically plan how we were going to load and unload. Thank you for the great customer service and taking pride in property.

You want exceptional service…. Well go see Travis. He will go above and beyond to provide top tier service. He will definitely get you together with no hesitation.

Can't say enough about our property manager Travis. I am always greeted with a smile and great customer service. Heading back to school now, but thanks for everything Travis!

The environment when I walked into this facility was great and the service I received from Travis was outstanding. Travis was very helpful and answered all my questions concerning the public storage. I had a phenomenal experience and I was grateful for Travis being there to assist me. Thank your Travis!

Travis was exceptional. Made sure all my concerns and needs were taken care of. Very patient, helpful and nice. Great customer service! Best experience I’ve had!

Very clean facility with multiple doors to get into the units. Travis was awesome. Super helpful when it came to maintenance issues with our new unit. He went above and beyond to help us, especially since we were moving from out of state. Would highly recommend getting help from him anytime :-)

Thanks Travis ! You've been very courteous & helpful today. Just wanna add that Public Storage had a very loyal & respectable employee ! 👍👍😉

Travis was very helpful with my questions I had on storage needs. He was very professional and helped me with a smile. I wish all businesses had this type of customer service. Thanks Travis

Ever since the name changed the service level has been subpar. Also when I rented a year ago I was ensured the storage inside was climate controlled, however upon entering one of my storage units I discovered mold. And lastly, I recently received a notice the monthly fee was increasing. The last point I do understand, inflation.

Huge! Plenty of parking, dry indoor units of varying sizes, in daytime it was well-lit. Standard lock used on units. Incredibly clean along every hallway! Plenty of space to park next to entrances-exits enabling you to unload or load anything being/to be stored here. Unfortunately, both 'Google Maps' And 'Google Go Now' Maps have the Wrong location marked on their maps. Maps'verbal direction is incorrect, this made locating Public Storage very difficult difficult to find. The address is on i 281 North, in San Antonio. It is Not located next to the In And Out Take Out on the North side of the 281 freeway, it is Across the freeway, along a side street - facing 281 South. It is behind The Olive Garden, as you must drive down an unnamed road around curves to find this expansive clean inpressive Storage Center. We purchased an item from a Seller who had it stored there. If we needed a Storage Unit though we definitely would use this one!

Travis was extremely helpful in helping me correct a double booking rental!

Very clean facilities easy access

Travis was super helpful and accommodating!! 10/10 experience.

Great customer service from Travis. He was professional. Will recommend this location to friends and family.

Travis was a great help, I appreciate all the advice given!

Public Storage offers very amazing deals and professional service! I'd highly recommend using them for all of your storage needs! I especially enjoyed my experience with Teresa Richardson - she was very helpful and a pleasure to work with! I loved how she went above and beyond for us! She was very outgoing, kind, and professional. We will be coming back again to use Public Storage due to Teresa Richardson and how great she was!

Travis assisted me today with setting up my account, finding the right size unit, and locating it afterwards. Excellent customer service!

Travis helped me out and did a great job !

Awesome storage facility! The only problem is they don’t have enough carts and you have to wait on one most of the time.

Just want to say Travis M. provided phenomenal customer service, which made my experience fast, proficient, and courteous.

Travis was very helpful while we rented at Public Storage. We were grateful for the overhang near the door we were loading at due to the heavy rain when we were moving out. It helped keep everything dry while loading the truck.

I had an emergency situation today and had to move right away. The online rental and app were very user friendly. Travis is the property manager at this location. He was very helpful, informative and friendly. Great location off 281 and Stone Oak Pkwy. They have covered all the bases security wise. You're belongings, valuables, collectibles will be assured safe. Check them out if you have storage needs. Thanks again Travis!!

Travis is the absolute greatest! Super helpful and courteous! Definately chose the right location for my storage needs!

Giving place so many stars strictly because of Kathy. Kathy is absolutely amazing and anytime I have run into storage issues and payment issues she has helped resolved them all. She follows up and shows she cares. Unfortunately the app and system I continually have issues with and still not able to make payments through my app or website. Then phone payment charges $10 fee to process when it’s not my fault the app and website are not working properly. This is technical issues with the company not a service issue. Thank you Kathy for turning these bad experiences around. And although I continue to have app and system issues I appreciate you continuously trying to resolve even though it’s technical issues.

The last time we needed a storage rental was over 10 years ago and I have to say our rental experience recently was exceptional! Kathey was very knowledgeable and extremely HELPFUL during this stressful time. We appreciate the amazing service and would recommend this location to anyone needing to rent a storage.

If you want great service this the place for your storage needs I just want to say thanks to Kathy for helping me through the process she handled everything in a very professional manner. Definitely recommend this place anytime 👍👍

Kathy the on-site manager has provided great customer service and has been very helpful.

They say moving is one of the most stressful times in a persons life but kathye the property manager was very helpful in the process

Kathy is a great help. Very professional, and always seems to put a smile on the faces of anyone she came in contact with on that day. She exudes professionalism, and her customer service skills are right on point. Very knowledgeable as well. She seemed to know what i was going to ask before asking the question, and was prepared with the correct answer every time. Great experience at this location. I will recommend this location to coworkers, friends, and family...

Great facility and so easy to book!

Brittany was great! So helpful and knowledgeable in helping us find the right space for our needs, thanks!

Staff was very friendly and helpful.

Great prices and great customer service.

There aren’t enough words to express how grateful we are with Brittany. We have been renting 2 large units for well over a year and Brittany has always gone above and beyond to help us. We feel at ease knowing she is there and always look forward to seeing her when we are in town. The people we have referred over have also been so happy with her and the facility as a whole. We live a few hours away from San Antonio and visited MANY other storage facilities and NOTHING compares to Public Storage @ 23015 N Highway 281. We will continue to drive here because we know no other facility has what this location has. THIS location is SUPER CLEAN (no crickets) and I always feel very safe when I’m there.

Just rented a space from this location, Brittany was awesome to work with.

Great service and convenient for my my needs. The prices are reasonable also for a month month.

I ordered a unit online and it was ready right away.

Move-in process was a breeze. They offer a no-contact option which was why I chose Public Storage.

Great place to use for storage very friendly people!

I am very satisfied. With the service. The personal was and is great

Brittany was knowledgeable and very helpful. Thank you for your great service and attention to detail.

Brittany was very helpful and great to work with. There were some issues that I ran into accessing the unit and she was quick to respond and resolved the problem. She was patient and understanding despite my frustrations, she was supportive and professional.

Brittany was AMAZING!!! I’ve renting units before and non of them compare to this process. It was sweet, short and simple...the way I like it. She’s friendly and knowledgeable of the property and the process. Couldn’t have asked for a better experience. Thank you Brittany!!

Brittany was fantastic throughout the whole rental experience. The location is very secure and clean. Cannot recommend this place enough. Thank you again Brittany!!!

Brittany is very helpful and efficient 😀

Brittany was awesome with the smooth transfer process to a smaller unit thanks....

Brittany was great! She helped us out and made the process a breeze! Thank you Brittany!

BRITTANY has been awesome and helpful from start to finish on the e-rental process...this process was very easy. Thank you!

Awesome customer service from Brittany!!

Brittany was really helpful and it was a nice place. I like the security.

Good service from Brittany and if you're looking for a very responsive property manger, then look no further this is the place for you and your belongings.

Great move in process!!! Unit was the perfect size!!! Online process was easy!!!

Brittany was awesome and very helpful!!!

Brittany checked my husband and I into our first storage unit today. She was informative, respectful, and gave us some great advice. We would highly recommend this location!

I have a very good experience with Brittany. She have a good customer service approach.She answered all my questions and she is very helpful person. Thank you.

Brittany was great and so helpful. I’m a first time renter and she made me feel comfortable and made me feel like I was making the right choice.

Brittany was awesome and helped me get the best deal!!!! Thank you 😊

Brittany was phenomenal walking us through getting our storage unit set up. She answered all of our questions and was professional. We highly recommend coming here.

Brittany is great! She stayed after hours to help us with our rental! She is awesome! Thanks Brittany!

Renting a unit was quick and easy thru the app. Security is at given. I never worry about myself or belongings.

Yesterday I rented two spaces at this Public Storage location. Amy was patient and knowledgeable during the whole process. She escorted me to my spaces and always courteous and polite. It was like a breath of fresh air. I recommend PS and if you deal with Amy, you'll be glad you did.

Service was friendly and helpful.

Brittany was very helpful with helping us select a storage unit that suited our needs. Would definitely recommend to anyone looking for a great storage unit and awesome customer service !

Awesome service very polite and respectful

Brittany was absolutely amazing and very helpful! It was a pleasure doing business at this location.

Excellent service provided by Brittany! Highly recommend!

The E-Rental was very easy. The people in the office were very knowledgeable and friendly.

Brittney did a great job

First time here..very pleasant experience...thx brittany!

Awsome

Amy was awesome!! Highly recommend!

Clean storage!!! Nice folks!

Amy was super kind yesterday and answered all my rental questions will be storing here when ready!

Brittany was awesome helping me find a unit near my existing one! Thanks... life will be easier while I am storing my household goods for the time needed. Thanks!!

Great customer service

Very professional

Brittany was a great host! She showed us thoroughly through the property and made sure we were getting the right unit

Staff was very helpful and patient! Great price. Very clean facility. Would definitely recommend!

Our experience was great, friendly staff with Amy and Brittany. Always answered our questions when we had them!

Brittany and Amy were very helpful

Love the service ... super friendly and helpful ppl in the office.. I would really recommend this storage company...

They were soooo awesome thank you for the 5 star service!!

Amy provided absolutely great customer service from inception to the completion of the rental transaction. I highly recommend this location and ask for Amy.

Best experience with amy , extremely happy

Amy was very helpful with setting us up thank so much

Excellent customer service Super easy process took no time at all!!

The Manager Brittany was excellent in assisting me with the correct style of storage needed for my property. She is very knowledgeable and helpful.

A couple of weeks ago I rented a storage unit online, I was little skeptical since it was my first time renting one of these, but after going in I was very impressed with the property itself! Everything was clean and the staff were amazing! Isaac most of all helped me out, he was very cheerful and so eager to help me out, giving me all the information I needed to know and answered all of the questions I had! Definitely recommend this place!

April helped my husband and I move in our unit yesterday. She was nice, knowledgeable and efficient. Thank you for making moving day a lot easier.

Having to move out last minute has been a nightmare and needed an adequate storage space but also one I could trust. I went today to Public Storage to see pricing and size wise and this gentleman Isaac was a charm, very helpful. As well I loved the facility and cleanliness. Highly recommend this location to anyone looking for a storage unit.

Friendly and helpful

Britney was friendly, kind and understanding. Brand New location super clean site.

The ease of check in was amazing. The location on top of the hill means it’s away from the construction and safe. Britney was amazing and made sure everything made sense.

Came in to rent a unit for a few house items. This place is extremely clean & the move in process was quick & simple. Place is located behind Olive Garden.

Move in went great!

Britney was a great help, great customer service, very attentive, A+++

Loved the music and big thanks to Britney for the little tour. c:

Quick easy check in. Brittney was great and ensured I had all the info I needed.

Britney was amazing at helping us and showing us around, great customer service skills that are HARD to come by. The only downfall was that this public storage doesn't have a restroom even for their employees!

Move in experience went very smoothly and COVID 19 social distancing was followed well. Like other reviews stated, the location is actually behind Olive Garden. Thank you Brittany!

Facility is actually behind Olive Garden, up the hill. Google maps need to correct location. Not close to location at all.

Facility is actually behind Olive Garden, up the hill. Beautiful new building and very friendly/helpful staff.

Move in went smooth quick in easy Brittany knows what she’s doing thanks