Above and beyond service again!
Bill! You have made my experience with renting storage easy! You explain all the fee’s and costs, you are patient, sensitive and understanding to my needs. The grounds are always clean and I always feel safe there! I love the Public Storage app! That has been so convenient to access storage and pay my unit! Bill, thank you for all you do, not just for me but all the referrals I’ve sent your way!
Happy Holidays!
Bill was thorough in walking me through the process (after payment due) for a couple months where I was late. His communication and empathy made it easier to deal as I had enough with my medical issues.
Bill was really awesome helping me out! Excellent customer service here!!
Working with Bill has been pleasant. Communication has always been clear and transparent. The property has is always clean and maintained well. We look forward to working with this location.
Thanks to Bill for offering us great rates on our storage units. Sometimes we need two, sometimes we only need one. The move in and move out process is always easy.
Unbelievable service.
Our property manager Bill goes out of his way to ensure all of the tenants have safe and secure surroundings for their property and piece of mind.
Excellent.
Great customer service from 2 different managers as well as staff. They were super helpful and friendly.
Bill Mello is the BEST!! He is professional, knowledgeable caring and very accommodating.
-Rich Braune...14 year Public Storage Client...
Bill was excellent they had everything I needed and help me with any questions. They have boxes,bubble wrap,tape, and everything you need for storage.
Bill was friendly, professional, and very helpful! He made the process so easy. The location is very clean and easy to access.
I’ve used public storage a few times and this is a standout property, I always store a couch and the property manager Bill advised on how our weather affects furniture, no one has ever taken the time to explain how to take care of some items I’m storing. Clean property, very well maintained.
It is very clean and easy to navigate. Mr. Bill was amazing. He patiently answered our questions and made sure we had all we needed .
I recommend this place.
Bill was so friendly, helpful and informative. He made the whole process smooth and effortless which is exactly what you need when dealing with a move. Would definitely recommend if you’re looking for storage.
Thank you Public Storage for letting us use your facilities from start to
Finish everything was simple and a big thank you to Mr. Bill in the front he was amazing!! We will definitely refer this place to everyone!!
Thank you Bill for all your help. Would definitely recommend these storages.
Bought an auction unit. Jake the Manger was excellent had great customer service answered my questions. Walked with me to my unit just went above and beyond... keep up the great work Jake..
Great service, your employee was great
Great experience I would recommend this place !Jake the employee was helpful and really good customer service had all the answers, good guy ,would recommend as well to ask for Jake if you want 100% great customer service and help ! thanks alot Jake 💯💯💯💯
Great experience there. Clerk was the best helped me in anything I needed loved it. Made my whole day less complicated.. thank you jacob
Bill was amazing and helped out a ton with storage bills And how the process works
Liz was most helpful with introducing me to my rental space since I am a first time renter. My unit was hard to locate so I appreciated her assistance.
Moving can be so stressful but when I looked up Public Storage, they had an offer that took away all the stress of my storage needs. To top it off, Bill was super helpful. He was very informative and gave me tips on how to store some of my items. Thanks, Bill for making this so easy!
Thank you Bill for all you help and kindness. Great deal and location
Bill was very courteous and informative in explaining details regarding the storage unit we rented.
He is very knowledgeable about what a customer's storage needs. Public Storage is very fortunate to have Bill as an employee.
Bill was awesome great place to store your belongings.
Everytime that I have been here and interacted with Bill in the office it has always gone well. He is very responsive and helpful and makes this a better Public Storage location that most.
PUBLIC STORAGE: Thank you for your eRental! Your rental starts on May 28th and we will text directions along with your personal gate code on or before your rental date.
It’s may 28th 11am rn never got a txt, manager not responding his phone. Office closed! (They supposed to be open at 9:30am)
Thank you so much for making it right best service and friendly place
I've never had a storage so thought of setting everything up overwhelmed me. Location is everything! I mean you want it to be convenient but you really want to know your stuff is SAFE! I reserved a unit online which was super simple! I opted to wait until arriving the day of my move in to do everything (unit, payment, gate code, etc.) at the counter so I could depend on an expert lol. Bill to the rescue! He was extremely helpful! He totally upsold me too and I'm so glad! I ended up upgrading to a climate controlled unit! Would definitely recommend this location! Ask for Bill!
I ended up having to switch public storage locations however Deanna the manager at the one on I-35 was extremely efficient and very helpful and when I got to the new location in Leon Valley Dana that worked there was also very nice very efficient. I am definitely impressed with the efficiency and courtesy these ladies showed me.
Bill, was very knowledgeable and very helpful.
He explained everything to my elderly mom. We are very happy with our experience!
Just rented a unit, Bill was super helpful in getting us set up. Even programmed an entry code that works for us! Highly recommend!
Bill is great.. But i think for $177/mo. We could at-lease have access to a Dumpster so we could clean out our storage?? Yes i know dumpsters cost money,, you have 300 units, and you kist raised rent $40/mo.
$12000/mo raise at just this location??
Bill was lovely, it was our first time using a storage place and he was very friendly, helpful, and patient while showing us the storage units and even while we were figuring out how the online reservation process works. Would definitely recommend!
Bill was great!!! He made renting a storage super easy.
Clean property, Bill is great!
Said they had a unit over the phone. Got there within 20 minutes. No unit available.
Great location. Always clean. Bill is AMAZING! Such a help and so kind. If they have space open - hurry to get it. It's better than any other self-storage I've found on Bandera Rd.
Received great service from Misty and Anahi. Thank you for the amazing customer service.
Highly recommend, Bill is very helpful and friendly.
Went to this office to pay bill for Houston storage. The manager,Bill, was so knowledgeable! Appreciate his help.
Bill was very helpful assisting my husband and I! Reviewed prices, policies and made the transition very easy!!
Bill was so helpful and knowledgeable!! Thank y'all so much!!
Bill was extremely helpful and made my son's so much easier! Thank you so much for everything and being patient!!
Transparent pricing, quick service, and good employees
Inconvenience there's no one to answer your call on a Saturday morning. We need a larger space but have to wait for someone to come and assist us. Other rental places have staff early here...
Stopped by to pay for a unit and Bill helped me! Wonderful customer service and great help!
I am very pleased at public storages area maintenance and support team. Especially Bill he has worked a long time and is great employee for the company.
Thank you Jill for the great customer service you provided me and my dad with today !
This is a fantastic facility. Mari was helpful and went the extra mile to assist us!
Bill is awesome! Thanks for providing a great customer experience at this site.
Tammy was extremely friendly and helpful. You are lucky to have such a great team member
Bill was great! He made our rental experience so easy and quick!
Thanks Jill!!! You were awesome! So kind. So helpful. Y’all call Jill if you need anything. She’s a rockstar!!!
Great place. The property manager, Bill, and the new employee, Jill, are extremely helpful and kind. Great place to
Bill was amazing! He was super helpful. We appreciate it!
Nice and clean place, Bill helped me out when I was moving out of my unit super great guy!
Bill is what makes this place run!...Bill continues (August2022) to keep our business running this location like a pro!
Easy to use! Great folks! Always accessible when I needed it!
Great rental experience! Easy access and friendly staff.
Nice facilities, helpful staff, and convenient check in and entry! Highly recommend!
I had a great experience at Public Storage in Leon Valley location. Thanks! Bill ;)
I was very happy with the facility and the unit I selected it was a very nice bonus to have shade provided by public storage building design layout it made it much cooler to park and unload though it was still 97° but was possible because of that thoughtful idea thank you
Monies was extremely helpful
Lisa was very helpful with the leasing process!
I just rented a unit and lisa was great she was very helpful polite knowledgeable and professional shes great i highly recommend dealing with her she deserves a raise for her grest service
Thank you Lisa and Bill for for being so helpful. Makes me feel comfortable knowing that if I ever have a question I know I or concern about my belongings that I am in good hands.
Great space love the management 10/10 recommended!
Tere was very helpful with my questions . She helped a rent increase to go away.
Update... Had to get another storage. Once again the service I got was fantastic. This time from Dawn. Last time it was from Bill, who I see all the time when I need help with something.
Totally recommend this place.
Nice property. Clean. Orderly. Efficient. Much better than my old storage. Wish I found this place when I first got to San Antonio.
Great working with Tyler, very pleased. Thanks
Bill, the manager, eased me into my first time getting a storage unit. He was patient with me and did not have a fake businessman facade which allowed me to be more comfortable during the interaction.