I meet an amazing employee. She helped me in my needs. She took her time to finding a perfect size for my storage. She took the time to hear my concerns gave me great information. The next time I go, I would love for her to help me out again. Employees name is Donna. I will most definitely recommend her to others.
Easy to use, great service when needed
Donna helped me enter my unit as it was a little scary. She is wonderful. Thank you
Donna was very helpful and gave us helpful tips on move out
Donna was extremely helpful and friendly.
Donna was incredibly kind and helpful with our storage uni, we are very grateful!
Donna was extremely helpful navigating around the building. Site access was easy and comforting. Thanks again
Thank you Donna for all your help!!
Donna is awesome love it here
My first time here, and I had never been greeted with so much energy and sincere welcome, so much that it made my day a whole lot better, Donna greeted me with so much joy and happiness that it made me not want to leave, she was very helpful and attentive to my needs, even so, that she brought me a cart to my storage. Such a great experience. Donna needs a raise 😉👍🏼
Great storage unit, always easy to get in and out of. Donna is great! Very professional and very polite. She is a joy to talk to.
Donna was very helpful my lock would not enter into door. I called customer service and they said she would be here to help me, Donna was here in less than a minute, not only that she helped me to resolve the problem!! Thank you to employees like Donna.
Donna was very helpful in my time of need. She is very nice and professional.
Donna was great. She went above and beyond to help me.
Todo el proceso fue muy facil y la persona que esta del otro lado de la calle siempre esta al pendiente de ti y de que todo fluya de la mejor manera. Excelente servicio.
Donna is very friendly, and helpful. Beautiful smile and hat.
OJ is the nicest and most caring person at this facility anytime I need anything he helps if he can and I appreciate all he does for us customers. Thank you OJ
Staff is difficult to get ahold of and the dollies that are supposed to be available never are. The staff informed me that I could look for them myself. Needless to say but I’m unimpressed.
This a good storage selling property to save you tool and we'll protected
Donna is amazing! Soo much help and a great lady!
Donna was very helpful,nice,and nice. They need more people like her taking care of these Facility's like she does.
Donna is a very sweet lady and very helpful
Arturo was extremely helpful and nice. when I showed up he made my process quick and explained everything even escorted me to ensure everything was accurate. I appreciate his great service.
Art was wonderful and I received excellent customer service. He was patient and answered all my questions.
OJ was so helpful, I thought for sure he worked on comission, but he doesn’t. He helped me lease , was honest and looked up other options given my situation. When I ran into him looking for my unit ( after renting from kiosk) instead of letting me wonder he took me to my unit and made sure my lock worked. Since it did not work , he went to get his tools to secure my unit. I like that he informed me of the app to make my life more convenient when accessing the property, transferring, or managing my rental. THANK YOU OJ for all you do to keep this ship sailing.
I moved out of the unit and informed the office. I moved out on the 3rd of December but was told I would have to pay the full month anyway.
Frustrated at the injustice, I cut my losses and moved on. Then, today I get an email that my January payment has auto-drafted, despite the fact I moved out a month ago!
I guess the guy at the office never actually moved me out. After hours on hold on the phone, I was eventually told that I would have to print documentation that I was incorrectly charged and take it IN PERSON back to the premises I had already vacated.
Worst company ever. Nothing but bad experiences. In the few years we were there, the amount we were charged per month more than doubled.
Poorly run with zero customer service. Office is empty most of the time too.
Would have gotten a 5 but when they close at 9, they close at 9. Employee should have cleared the area before powering down the elevators. Had 3 chairs to put in my unit but had to come back the next day. Would have taken 5 minutes.
What can I say about this place well it has good food but they need some better wait staff . Someone like me who has lived in this neighborhood my whole life should get treated better ! Plus I I know a lot of people, this was the last straw !
OJ took care of a small issue and was highly professional. Will be coming back
I travel a lot and can say this is one of the best Public Storage facilities. OJ was amazing, had great service and really goes the extra mile. Customer service can be an afterthought sometimes. Thank you OJ for making this an easy going experience.
Never has enough carts and most of the time my code doesn’t work to open the door plus this place has a terrible odor. Most of the time their doors don’t open either. Place sucks take your money somewhere else.
Look online and get the 1st month free
Monique was a rockstar. She made finding a storage unit stress free and her professionalism made me feel confident in trusting my personal belongings with Public Storage. She was very informative about pricing and payment schedules and it all made me feel at ease while she patiently went through the lease agreement with me and answered all my questions.
Monique was awesome- clean and easy to access facilities. Highly recommended
Monique not only helped me move into a unit but also showed me how to pack up Antiques! She is very knowledgeable about the packing process and has many solutions as to how to store correctly. Talk about a property manager that takes pride in her job! If you have questions about how to store she is it. I will send family and friends to her with their storing needs!!!
Monique made my move in easy and fast. All the while her office is under construction!
Monika is a knowledgeable, customer service-oriented person. Rare to find these days. I appreciated the attention to details and it was refreshing to experience someone who cared about their job and the customer, too!
No service at the office to make payment always close need to take action some things need s to be done
I work for a big Corp, Monique took her time to helped me. She answered all my questions and offered to help me with all my units to try and group together. Thank you Monique for all your help. Tina
Great customer service Monique and Orlando where very friendly and helpful
I had an amazing experience with Monique. I was running behind and she was so fast, positive and informative. She is amazing!
O.J. is great, very nice young man, polite and very helpful, area is kept clean and is well lighted at night. Prices are reasonable.
Monique was awesome and quickly addressed what I needed to get done here. She super friendly! Thanks!!
Monique went above and beyond to help me. I appreciate her efforts and kindness. I’m a big fan!
The store Manager, is highly professional, knowledgeable about the business and has great customer service relational skills. She knows how to relate to customers and keeps the facility clean and neat!!
Hi, I am a new tenant at this location and I’m so satisfied with the accessibility to my new storage room and the good customer service I got from Monique, thank you. I highly recommend.
Monique here at Public Storage has been a great help since day 1! She has made our experience here amazing and always has the best customer service attitude and truly cares about her customers. This facility is always so clean. I’ve come in numerous times and she is always sweeping, mopping, checking in on tenants, etc.. public storage is a 5 star because of her! Thank you again Monique for everything!♥️
OJ and Monique were awesome! Best customer service I have ever experienced at a storage facility, thanks again OJ and Monique!!!
The raised the rent so we emptied our unit
Monique was super helpful and informative. she was available when i had questions or concerns i highly recommend this location. 5 stars
Want to thank O.G.
He is always so helpful when I need something.
Excellent facilities, and very flexible, helpful staff. The district manager, Polly, was fantastic!
I wanna say thank u to Miss Monique for helping me with my storage if I could give her 100star rating I would hands down great customer service thanks for all your help and God bless you 😃
This is a clean, secure, service oriented facility. If you have questions about moving or storage go see Monika at 600 W Sunset. She is really nice and knowledgeable about what you're going to need to move or store your things. I must have asked a million questions. Great customer service. Haven't experienced that in a long time!
I been using this facility and is amazing clean, friendly . The people go out of their way to help wonderfull Specialy Monique & Katy my unit light went out and she fix the light right it way amazing people
Public storage is awesome helping staff absolutely makes a place and OJ was really helpful and made my terrible day just a little better !! If you need a safe place to keep your stuff hit them up !!!!
I had a storage here from May through August. They served a need. Thank you
1st time using public storage Ayeesha was very helpful and has a positive mood. Thank you for helping us save and find deals.
Iesha is the best!!! Appreciate the help.
If only I could give 10 stars....I had an exceptional experience because of the sales consultant, Jessica! She just didn't make me feel like I was just another new customer, she made me feel special and important. Jessica was very knowledgeable and answered all my questions! Thank you for assisting me....I feel very comfortable with making my decision to rent a storage unit from Public Storage off of West Sunset!
Great customer service. Very friendly and answered all my questions. Jessica was extremely helpful. Will highly recommend to family and friends in San Antonio.
Jessica has truly been a blessing during some very difficult times.
Thank you Mya for being so kind and helpful!