Public Storage Self-Storage Units at 555 W Sunset Road, San Antonio, TX

tina was a clear communicator and knowledgeable

Staff is friendly and helpful.

OJ is amazing, super friendly and helpful. He is always around too.

Hands down this Gentleman that works outta here was super Awesome 💯!!!

The Manager there was very blessing helping me get my new key to my storage. They could have put a lean on my property, but was very kind enough to work with me

Very fast process and great customer service.

My property manager is LITERALLY THE BEST and honestly a quality human being in a time when everyone is hurting or struggling in some way, she restores faith in people and belief in the good in people. My family has been going through a major loss and she helped and talked to me like a human being and not just a business relationship or paycheck. This is rare to find in businesses these days, and even more so I feel like in society. Thank you for being such an understanding person and such a good person. I really appreciate you. 🤍

Jennifer was awesome in helping us with our unit. She wa very helpful. Don and Yvonne Varney

I just want to give OJ a big shout out. Omg, so I came in to pay my sister's bill and just witnessed oj go from one property across the street back to where my sister stores to handle payments and customers and smoothly and professionally handle a customer being very rude to him. OJ idk if anyone has told you this but there are very few people in the world today that can do what you do and keep a smile on your face. Oh and thank you for being so helpful to me. Great guy! Come see OJ he goes above and beyond.

Absolutely love the customer service I received from Monique and Jennifer during the remodel absolutely love these two ladies and their customer service always above and beyond. Thank you.

Helping my sister in law Santa move. OJ was such a great help he made everything run smooth and he’s a great guy even offered us a dolly to help unload he’s a great employee

Love it here

No comment I recommended

Monique and Jennifer were such a huge help for me today (friendly, professional, patient ) while booking my storage. Even though I made it kind of difficult for them by changing storages last minute, they still held their selves together and kindly helped me figure it out. Which made my move so much easier. Thanks Ladies 🙂

OJ & Monikais very very good he's the best he's very helpful and he relieved my anxiety

Jennifer was a breath of fresh air to work with. I got the perception she sincerely cares about the customers at this facility.

Great facility with very helpful front desk. Very clean and will recommend to other

OJ was great. I had literally gone to the public storage location on Broadway and then the location across the street and both were closed during normal business hours. fortunately I came to this location and OJ was there and ready to help. He provided great customer service and went the extra mile.

had a unit here since 2015. the cost of the unit went up about $20 each year. last summer the cost jumped up $60! i was now paying more than double what is being charged to new renters. i cleared out my unit and turned in both keys, then received an email stating i still owed for the next month because i failed to inform the office prior to the 1st. i will NOT pay this company one cent more and have taken my business elsewhere.

Amazing facility at a low price. They keep the area nice and clean, and I regularly see them going around in golf carts to maintain the area.

OJ was really informative and helpful

Amazing staff and amazing service! Highly recommend!

Great customer service there OJ was patient to all my questioning and concerns

The property Manager, Ms. Monique, was super helpful and personable! Definitely would recommend storing items at this location.

I received unusually excellent service from Orlando, he helped me a lot more then I expected to get!

Oj was helpful and offered good customer service.

O J is amazing. He has made a difficult job much more enjoyable. He makes sure I am safe and have everything I need to make a difficult job easier. He is professional, kind, and courteous.

At first my reservation link would not work, once I got to the physical address OJ was able to help and show me the storage , he helped me through the process and was very informative

I’ve been renting from this place for yours. It’s app based entry is so convenient and the staff is always willing to help. OJ has been great help since we first moved in!!! Thanks guys

Easy to work with and great communication.

Amazing! OJ is friendly and took care of me! Definitely recommend this location as it's also easy to access

Monique is very attentive that's the first thing I've noticed when speaking to her. Great job Monique !

Monique Wilson needs to be recognized for being very professional, excellent customer service and the information provided was very helpful. She's a keeper.

Monique was very helpful today and was very persistent about her reviews. I like the enthusiasm.

I had a great experience. O J stayed after hours to make sure that I was able to get my storage unit andhe’s a great guy

Very clean, easy to access and Oj is very friendly professional and very patient! Thank you Oj for your patience and friendliness

Oj was very helpful and has great customer service

I just rented a unit at this location and was helped by OJ. He is very friendly and helpful. The facility was clean and my unit as well.

Dope property manager Oj). Took the time to help me out when he was already busy 🤙🏼

Friendly staff was available when I needed help.

Thank you ok for helping my mom with all her moving needs and then Some .

Very good customer service. Very informative. Very Satisfied!

Staff is exceptional, friendly, very out going, professional, and genuinely they make you feel like you're the #1 customer they have. They all work long hours keeping the facility running, secure, and safe. If you are looking for the right storage facility, highly recommend, and ask for OJ, he definitely can help with finding the right unit and products to suit your needs. Iesha, OJ, and Staff great job, and thank you.

I had a wonderful experience renting my storage space here at Public storage. O.J is a great property manager and he does live on property. If you need extra space this is the place.

Aisha is the best!! She handled my packages with care and has an amazing customer service! Thank you 🙏🏽

Aesha was the one who helped us today hopefully I spelled her name right and she was so sweet and patient with us first time getting a storage here she navigated us through the process of getting the storage and the payment plans was super helpful made the process so easy for us she definitely needs a raise !!! Thank you so much!!

Manager Iesha was excellent! Very professional and kind. Unit was setup very quick all done with a smile! Thank you!

Iesha is a wonderful young lady with excellent customer service. Bright and welcoming. Thank you

Great customer service, the manager Iesha helped me out a lot when I was in a pickle. I strongly recommend coming to this plubic storage office.

Alex give me great service

Very friendly customer service🤗 and very helpful thank you public storage on sunset

Rented a unit here during the pandemic and so appreciated the smooth contactless experience. Emptying the unit over a year later, and Alex was supremely polite, friendly, and helpful. Almost wish I had more storage needs!

Nice clean place! Jessica was so helpful!!

Alex has amazing customer service. He made setting our storage rental up so easy!!!! Definitely a place to come and get a storage!

Finish up my last month here. I would rent here again. Iesha was very helpful great customers service. Make a different in any business Thank you Iesha

Iesha very professional 100% helpful, good experience on customer service, recommend any day. Thank you.

iesha has excellent customer service and very patient. she helped me make my payment. great attitude

Iesha was extremely helpful and very sweet. Helped me with any questions I had!

Transferring a unit from one person to another, who are both present at the office, and with valid TX DLs, shouldn't be some kind of AP Calculus math problem. (BTW - they don't even offer ownership transferring any longer...). My unit was broken into (they drilled out the $20+ tax lock they require you to purchase for their units; you cannot use your own even if it's better. Luckily, whoever hit my unit must have been pretty saddened once they gained access... There are only 4 VERY heavy pieces of furniture inside. So, obviously, they got nothing and I got a notice my unit had been compromised and that I'd need to inspect the inside of it to make sure nothing was taken and then, of course, buy a brand new $20 + tax lock to put back on to it (wonder how long this one will last?). Also, according to their lease agreement, one MUST have the unit insured either through their own private insurance or by paying an extra $15/month for Public Storages' own insurance plan. Well, I've had the unit over three years now, and not once was it HAVING to be insured mentioned. Had anything actually been stolen - I would definitely be taking the matter to small claims court. Oh yeah - a review of the location. Employees leave early. Take early lunches. Come back later from lunch than what they posted on the door. The vibe is a general: "I don't give a 5hit whether or not you get a unit from us." Also, the prices for the units can be almost double what is offered on their website. So, definitely set up leasing a unit through their website rather than showing up to their office and being given monthly premium rates that are basically insulting. $83/month for a 5' x 10' unit, that's outside and not temperature regulated? GTFOOH.

Monthly goes up every 6 months 👎 Update: They called and helped me with my concerns.

Great customer service W Iesha today. Thank you for helping me out !

Alex gave excellent service

Iesha was glorious, I never had so much help in my life until I came over here thank you so much for the great service

Iesha was great. She helped me from the moment I walked in the door. Great customer service.

Call that overpriced like all the other one but I still think we should be able to have 24-hour access to our own stuff that's the only setback

Iesha had great customer service !!!!!

Exceptional customer service in climate controlled environment.

Jeanette is absolutely awesome will definitely be recommending all my friends and family!!

Jeanette was super helpful and very professional. I was very satisfied with my whole experience.

I was disappointed when call your storage unit to discuss a hardship with them due to medical. Don't want to hear it. They will still bust your lock, there choice, then don't want to hear your story just pay. Well is always good to know of the Support of the Pandemic companies have.

Very nice professional

Jeanette has amazing customer service thank u so much

Jeanette was very professional and helpful thank you for everything send

Jeanette was a life saver, she helped me understand everything and was compassionate of my situation 10 out of 10 would highly recommend using this storage facility thank you so very much.

Jeanette was very helpful. Helped me find what I needed.

Nitu provided an friendly service. She was very helpful.

Clean

The lady in the front office with glasses and curly hair was so helpful. I wish I would’ve gotten her name but I definitely recommend this storage place.

Jeanette was very informative and polite we will be doing business here at the sunset location

It's okay but the workers take forever and don't seem to really know what's going on.

Amazing service and very nice people, Alex was very helpful!

Jeanette añways gives great service.

I just rented a storage unit in this location. When I first walked in the door, was greeted by this nice gentleman named Leon. I was not expecting to be treated well from a storage unit workers because my previous experience has been awful with other storage units. But man, this guy was really helpful excellent customer service. I'd give 10 stars if I can. It is just hard to encounter people with good attitude these days.

Always get great service from Jeanette.

Jeanette is always so helpful!

Great service from Jeanette.

Jeanette was awesome .. !!! Went above n beyond..

Jeanette was very helpful and knowledgable. Great experience.

Extremely satisfying customer service from Jeanette she was very helpful and knowledgeable. I will most definitely be coming back and referring friends to this storage place expecting nothing but high standard service again.

Great customer service from Jeanette, very helpful.

Jeanette Was so helpful in making sure I had all I need to help me with things I’m storing. Great customer service.

Kathie was wonderful and so helpful.

alex is the man

Excellent Service Amy very awesome..Great Service with a Smile..thank you

Leon buff gave me good services and helped with my storage needs

Clean safe friendly during this pandemic Jeanette was. Very informative

Their doors are too small on 10 by 10

Great customer service from Louis. Was prominent and professional

Excellent service and a very pleasant manager. Easy access.

Andi and Louis were amazing! They made sure that the size unit I requested would accommodate everything I needed stored, were so helpful & knowledgeable with all the questions I had & were just all around so kind and patient. 10/10 can’t recommend it enough!

We were able to rent a unit with no problem. Alex was courteous, polite, and helpful. The unit was priced well and was the size we needed. In these trying times Alex made things feel normal. Thank you Alex and public storage for all your help.

Andi and Louis were great made the process super easy. They were very polite and courteous. Highly recommend this place 😊

Andi and Louis had awesomeness customer service. Went over everything very clearly I needed to rent a storage unit.

Andi was great, made the experience quick and painless. She explained everything very well and showed me some items that are available for purchase to help with storing my valuables. Thank you Andi

Jeanette and Andy thanks for all the help! Great customer service

My experience with the property manager has been perfect in every sense of the word. Andi has gone above and beyond to accomodate our unique storage requirements. Her customer service and dedication to running a top notch facility ensuring units are properly maintained allowing for piece of mind that your items are secured. I highly recommend leasing here from Andi and her staff.

Moved in from Houston and Andi was very helpful getting us set up for our storage space. Great service and very nice.

Efficient and quick set up. Andi was a great guide to setup and David helped get us set up with Damp check.

Andi was great. Helped get me settled. She was great.

Andi called me back right away. Andi and Jeanette were very friendly and knowledgeable.

Jeanette did a great job at leasing a storage unit for me. Great customer service.

Alex. Great service and help

Jeanette was amazing very knowledgeable

Good 4 star

Came in for a price check went to uhaul and was not happy with price or service....I will be leaving them by the end of the month and joing the public storage....Jeanette and Alex where very knowledgeable and professional they answered all my questions and I had a bunch...they never rushed me and helped me all the way through....this is a place i will reccomend to family and. Bring my business

Alex grave good service

This is a very friendly facility and is easy to access from the freeway.

Jeanette really helped us out- fast and easy no issues

Always helpful & my stuff has been safe for a long time here.

Great customer from Alex. Friendly, helpful and knowledgeable. Good prices.

Great service. Great job Alex.

Alex did a wonderful job

They told me it was $1 for first months rent, amd a one time $24 administration fee. So total move in was $25. I get there, they tell me its $61 to move in because you MUST purchase a lock from them, and u must insure the storage, and that they are not allowed to tell customers tbe ACTUAL price of the move in, over the phone. I Definitely took my business elsewhere

Great facility, Tom is great!

Alex and Tom always help me when I have an immediate concern. This location is centrally located and has easy access to major highways, def recommend. I'm a little extra and so outstanding customer service and safety are the only two things that I was looking for in a storage unit, and this location has it! The prices are totally affordable for the amount of space you are looking for.

Tom provided excellent customer service. He has been the on-site manager for 11 years and takes pride in the property. Everything was clean and well maintained. He also knows every aspect of the storage business and process. I highly recommend Tom and this location.

Staff was friendly and very helpful. Great location and even better deals on your next unit. Visit Tom & Alex

Been using this storage location for 5 years now with out any issues. The same staff members Tom & Alex are super friendly and funny. Any issues they are quickly to resolve. Couldn’t ask for better staff and location.

Karina is great customer service representative.

Good location for me

What are access hours for rhis locatio n

Very friendly an efficient. Got ride in golf cart.reccomend highly

This place is awesome the one on 555 sunset Rd property number 23721. Alex is very helpful, friendly and understanding. Explains everything in detail. This place is very clean and smells good plus they have a public restroom which helps a lot especially when you are needing a place to wash your hands. I been to many storage places but this the cleanest one. Thank you guys. This above the 5 star ratings.

Excellent service

Gret serve all the about

Great customer service been here for a few years never had a problem

Alex gave great service. He was knowledgeable courteous and professional and I enjoy working with him

Super helpful check in process! Very easy! AJ was a huge help.

Manager is good

Alex was very helpful today and got me checked into a unit with speed and accuracy. Helped me load up all of my new boxes to fill.

Alex was very professional providing his undivided attention to the customer he was helping that he didn’t even notice when a local bouncing ball celeb came into the office. Alex told that the round ball star and his friend that they would be helped in 20 minutes as he finished up with his current customer. Alex focuses on one customer at a time and that all customers are treated equally.

I was in need of a storage unit this weekend. I stop by Public Storage located on 555 W. Sunset Rd. the two gentlemen working there Tom & Alex, were very polite and helpful. Tom explained everything I need to know in detail. So if anyone needs a storage unit, stop by Public Storage on 555 W. Sunset Rd. and see Tom and Alex, they will gladly hook you up. Thanks gentlemen.

Amazing!

Safe facilities and great service

Great service

Alex was awesome! He stayed late to help us out and made sure we got the right storage unit. Thank you!

Tom and AJ. Perfect people for the job excellent customer service help me out with everything had to get done they were fast and respectful and kept me with a smile do deserve promotion valuable assets to the storage I was checking and doing rounds which helps security of the establishment thanks guys

I just got my storage unit today. Alex showed me the ropes; both he and Tom were very nice and helpful! I really appreciated how they explained everything and let me test out the locks and codes to make sure everything worked perfectly. And it did! Thanks guys!

Super nice gentlemen in the office. Awesome service.

Nothing but absolute positive experience with Public Storage! Tom & Alex I give 10 🌟’s w/out a doubt. As a small buisness owner here in San Antonio we @ X’s require the use of these type of Svc’s. I picked this location because after 3 other places in this competitive market, Tom was the only one that actually called me back to talk about renting space even though it was further away from where I originally wanted to travel to. Alex always pleasant to work with and very professional, thank you guys again for the great service!!!

First timers with a storage unit! Tom was great and explained everything to the “T” I recommend this facility to anyone! Thanks Again Tom!

I'd like to see additional fees posted online BEFORE going in. Admin fees, lock fees, insurance fees etc. Preregistration is a waste of time because they ask you the same exact questions when you go in which makes pre registering pointless.

Tom thank you for your good service

Tom was the best, helped me with my move, made it easy for my first rental Would come back again if I have to move again

Tom was great! Enjoy the pizza.

Tom and Alex have a genuine bond with their tenants and in my opinion go beyond what the job requires. I would most definitely recommend this location.

Tom was awesome!!! Prompt and friendly service and very knowledgeable.

Professional, friendly, and affordable!

Thanks for all your help. Tom

Best place to store your things, Tom is the man, ask for him.

I reviewed several storage facilities before deciding on PS. Quick and painless and got a summer deal that reduced my payments by 50%. Tom is a great representative of Public Storage. thank you!

The employees were friendly and helped me find the perfect unit for my belongings. They made the whole process easy and answered all my questions thoroughly.

Alex and Tim were fantastic to work with! I've had my storage there for a year. Very professional and anxious to please the customers. I highly recommend.

Alex and Tom are very helpful, professional and took the time to explain everything to my 83 yo mom. I highly recommend their Public Storage.

Alex and Tom are the best!!!!😁😁😁😁😁😁

This was the first time renting a storage unit. The ease of the process and help from the manager real helped!

Great Location ... Sound Company ...

Bad service!!!! The manager SUCKS!

I had no problems here only great service! from Alex.

Alex was excellent in helping me with answers to questions about the storage unit. He was very Friendly and very knowledgeable about the services.I appreciate everything he helped me with.

Good location, easy access, decent price and a friendly & helpfull guy. Tom was his name.

No access to storage units after 6pm weekdays and 5pm weekends.

A very nice please to have a Storige!

Tom and Alex are most helpful. They greet you by name and always have time to answer your questions. Refreshing! The office is clean.

Alex and Tom gave 5 star service. The unit was clean and secure. No surprises. The automated payment was great. Absolutely no problems. I hope we won't need storage again in the future, but if we do, we'll definitely use this place. Couldn't ask for anything more, and smiles were free!

First off, the storage facility and staff are excellent. I'm writing this to warn people about the insurance that they "require" for each unit. First off, if you have homeowner's insurance, most likely it covers items in storage. But more importantly, the company that they use requires that if you have a claim, you must furnish proof of ownership for any item that was damaged. A recent incident here damaged several of my suitcases and a photographic portfolio, all of which are several years old, and for which I no longer have receipts. So I'm out of luck. I've been paying $11/month for worthless coverage.

Alex is extremely knowledgeable and professional. He explained every detail on the rental agreement and went through every page with me thoroughly. He made my move-in process very smoothly especially I was getting 2 units at the same time. Thank you Alex for all your help and your outstanding customer service.

I’ve been going to this storage for a long and they are really good here .. good price and friendly workers. Everytime we need a storage place this is the place we always go.

Great service, clean property, hours are convenient for the business but not for me personally. They close early and there is no access after a certain time...5 or 6 pm.

Been having my stuff here for awhile and tom mostly the one i deal with and he's awesome easy to talk to and very helpful with any questions or concerns about your unit

Alex is really helpful! Amazing customer service and they just put new doors and locks on all the units. I feel like our stuff is very secure

Thanks Tom for taking your time explaining the process awesome manager!!!

Great customer service.

Great great personnel very helpful

Rented here for 3 years, great location, friendly customer service from Tom and others!

Manager impolite

Melissa Walker was really friendly and helpful!

This company is pure garbage. After you are all moved in they will change your monthly plan and incease your rate. Want to know what the reason the District Manager Curtis Heinz says why? Because we can. Yes. I will be removing my belongings ASAP and never using this company again. What awful customer service!

Great service and always helpful, for sure get you the unit size you need, no more no less.

Tom was so wonderful to work with. He is always thinking of ways to help his customers. You are awesome Tom!!!!! Thank you for great customer service.

Very clean,good services and very reasonable prices

Tom and Alex were great and very helpful ¡ thank you

Always reliable!

This is a storage place. Not open 24 hours. Secure.

CLEAN!! Aisles are too tight for a 26ft truck. No leaks, no bugs. If i ever want another storage unit, i will return here.

Great place

Exelent service ,great guys

This is my 2nd time using Public Storage, and again I am pleased. Alex at this location gives 5-star service. After showing him pictures of what I would store, together we decided I should rent a bigger unit and I am glad I did. And because I booked online Alex gave me the online rate when I upgraded at the office. I had considered renting a 2nd smaller unit, too, if the first was too small. Alex let me know I save money by renting one larger unit rather than two smaller ones. Thanks Alex!

Excellent and friendly service from Alex. Unit was clean and perfect for my needs

this guy is great.. saved my butt.. trust him TOM & ALEX.. THANK YOU SO MUCH..

Tom the manager is very helpful and friendly. Always ready to help you. Had a problem with my lock and his boss was very helpful in getting it solved. Very easy to work with. I appreciate all the help and would recommend this facility.

Absolutely superb service from Rusty. It was nice to have someone who actually took the time to recommend box sizes and quantities needed.

Great storage, Tom super friendly and helpful.

Zana is amazing. very helpful and knowledgeable!!

I've had a unit at this location for years with no issues. I recently needed to change my lock and Alex was most helpful. Super friendly service and always on top of things.

Haley and Tom were exceptionally helpful and accommodating. Better rates than most places with better customer service & the same, or better security.

Great property manager Tom .. was very friendly and nice

Rusty is short, sweet, and to the point! I was in a hurry, and he got me in and out within 20 minutes. And that's including him showing the unit and walking me back to the unit to help me lock it. Thanks Rusty! It was great doing business with you

Awesome

Completely satisfied with the service 😄

We've had a unit here for over 10 years, since we first met "Rusty", he demonstrated to be an asset to your company by being solicitous, problem solving gentleman; there were times when my scheduled payment did not go through, for whatever reason, he found ways to help me succeed in making the payment, avoiding late fees and 'saving' face! His people skills are incredible. We will miss him as well as San Antonio as a whole!

Rusty is a very helpful person! The amount of patience and professionalism is out standing. We had a patron in front of us who was getting a bit confused but Rusty handled everything great! He was also nice enough to help direct us to the dumpster to get rid of some old stuff in our unit! Thank you Rusty for always taking the time to help us and provide us with exceptional customer service!

Very informative friendly staff

I had a wonderful experience at this location. Tom was very friendly and i suggested the right unit to accommodate my needs . The property is clean and neat , and im really glad that i chose this location

The service provided by Tom was helpful and professional; he assisted me with ease with my problem of losing the keys to both of my units! Thank you for all your help!

Tom did a great job taking care of us.

This is a great place to store your belongings. The staff is very professional but at the same time helpful and friendly. They take pride in keeping the premises clean and are always willing to help answer questions regarding your storage. This is a good place.

Great customer service, the manager that lives there is very nice and makes multiple calls when I forget (frequently) to pay my bill. He even helped me get my log in so I can pay online instead of going there every month!

Alex give a great service.

Everyone that works here is so polite and always courteous.

Alex and Joseph great service and professional very attentive

We have worked with Tom for a number of years and have always been given great customer service. The property and the units are always clean. I have recommended this location on several occasions and will continue to do so. Should we have the need for a storage unit again, we would not hesitate to rent from Tom and this location.

Alex provided great customer service. I have been a customer since last August and have experienced a friendly and professional atmosphere.!!!!

Tom is always very pleasant and courteous, and has always responded to my questions in a timely and professional manner. I have not yet had a chance to meet Alex.

Tom provided excellent customer service and worked out a great deal for me. Tom was very pleasant to deal with and showed a high level of professionalism. Tom should be commended on his customer service skills and knowledge of the business. I would definitely be a return customer and would highly recommend this facility and Tom as the person to ask for. Than you.

Tom provided excellent customer service and worked out a great deal for me. He will be my first stop if I need extra space in the future.

Patricia was a great help

Tom is a good customer service nice guy

Great!!! Customer service...Office smelled febreezy...ahh

Great service! Tom & Alex were great! Excellent service! PERFECT!

Great service!!!

Alex went out of his way to help us. thanks a lot Alex and Tom for all your help in making this experience with PS an enjoyable one and keep up the good work!

Best experience with manager tom professional polite great service will come back

Great facility! Tom is AMAZING. So very helpful and personable. My husband and I have never looked forward to moving but excited to go to our storage each time. Thank you Tom for all your time and help. We leave with smiles and live the no stress. Awesome job!!!!

Clean,nice service. I'd, use them again

Quick and friendly service. Had to make an upgrade and was put in the next size at the same 1st month price. Exactly what I needed for a quick move.

Rusty is so great to work with. He is always helpful and courteous. Great cutomer service and always available to assist in any way he can.

Tom & Alex are great. I've stored property with them several times during the last year and a half and have always felt well attended and that my stuff was absolutely safe. They are professionals, know the Public Storage system completely and really care about their customers.