Public Storage Self-Storage Units at 13800 Nacogdoches Road, San Antonio, TX

Left early and told them I would come back for the rest of my furniture..come to find out they took it out.and then got an email saying I owe 75$..when their the ones who took my furniture..follow up..Mark the manager has called to resolve the situation and we talked about what happened and as a business man myself I do appreciate what he done to resolve my situation..thank you ..now that's good service.

Great and friendly customer service!

RAT FECES AND WASTE IN MY UNIT. Nobody around to help or talk to about this. The entire storage facility smells horrendous and is NOT CLIMATE CONTROLLED like we were led to believe. Moved in during the winter so didn’t realize it wasn’t climate controlled until now. False advertising and disgusting conditions. Spoke to the property manager and didn’t even offer me so much as a free month, NOTHING. Do not store your belongings here. Moving out TODAY and will not be returning to a Public Storage facility. Cannot believe I’ve been giving my money to crooks like this.

The manager there letty is amazing I've been a customer with public storage for 5 plus years here she has even jumped in and helped me after seeing me struggling with carrying a few things I would highly recommend this location and hope she never moves cause the past few years with her there I've never had any problems just great experiences

I love this place 😍 I love person who servers she's is very nice and polite person she has patient ☺️ everytime I go and pay my storage she's always find a way to work things out for me she is a very sweet and best person thank you so much Letty understand me my situation..☺️

Julie was great.

Easy process online and easy access to the facility.

Nice place. Always clean. Gate is always working. Wish access was 24/7 it's only 6am to 9pm.

Elias was very thorough and friendly. Great service❣️

This location was okay at first and Ms. Letty (?) was wonderful with customer service. But after a while, buildings were not always clean and though pest control boxes are present, rat feces was visible outside of the storage areas (the indoor part). Fortunately, I used my own pest control/prevention inside my actual unit. A little over 2 years as a loyal customer yet they constantly did rent increases that we're unnecessary. Nothing to do with economy or COVID. Just raised rent just because they could every 6-9 months or so. 2 years with 4 increases. Unit went from approximately $138 mth to $315 yet if a new customer were to rent the same size unit, the rent was $170. Rip off! So we took our business elsewhere with guaranteed rate that doesn't change.

Lady (Letty) at front desk was very helpful. Very informative about unit sizes & insurance coverage. Also, access hours & public storage app on my cell phone. Very clean office.

Julie B gave great service

Letty was awesome in helping to clear up my issues when I transferred units.

Been here about 6months-year and all of the staff is very nice and helpful!! Thx Letty!

July was very helpful. Price was right. Got it application quick and easy

Letty is great. She is always working on keeping the property clean and safe

Excellent place and service!!

Rented a storage room from Letti. I ended up needing to postpone my move-in date by a few days. Letti worked with me and made everything stress free. Anytime I have a question or need anything I just call or drop in the office. Letti is very nice and gets things done quickly so I can get going. I’m very happy with the service and also prices.

Letty was great! She was very patient and helped us get exactly what we wanted and went as far as to set us up with a preferred unit over the one we reserved. 10/10 customer service (:

Letty was awesome and very helpful !

Good customer service from the front desk manager.

Though my storage unit is not at this location I have been paying at this location for years. Letty your manager has always been polite and helpful

This is a great spot that will help you with your needs

Miss Letty Is a awesome property manager, professional, hardworking, and kind. If you need storage she is the one you need to talk too. Thank you Miss Letty !!! 🤗 👍👍👍👍👍

Came to make a payment had a great conversation with the Property manager Letty. She is so friendly and informative. Highly recommended

Letty has excellent customer service Place always clean

Letty was very friendly. She showed us around the facility. She also explained about the different sizes of the units. We needed it to be climate controlled, she explained about that also.

Thank You Letty for the excellent customer service.

Letty was very helpful and understanding

Front desk agent Letty was very informative accommodating and genuinely friendly.

Very impressed with this location. The facility is super clean and Rachel was very super helpful!

Letty was great. Very informative and great personality. Would recommend just based on her interaction.

Como pagar por inter?

The Food was delicious, plentiful and at a very reasonable price!! Our server, I think his name was Colin, was absolutely amazing!!! This was a completely satisfying and positive experience for our party of seven!!!

Very friendly very easy when renting or making payments. Highly recommend this location. The Manager Letty is also helpful and nice.

Service was great Property manager Letty answered every question and helped me with my unit size and the prefect price

Everytime I stop by to make a payment the Property Manager Letty is so friendly and helpful. I'm glad my grandmother chose this location to store her items.

Super friendly staff and Clean units! Definitely a place I feel safe leaving my things!

Wonderful costumer service with Ms Letty☺️

Joaquin was very courteous and very very helpful. Very nice guy.

Excelente servicio. Respetuosos y muy buena atencion

Letty was so nice & answered all my questions ! The process of renting a unit was so easy.

Letty was so helpful with choosing the right unit for me. Tons of information. Thank you Letty! Had a great experience.

Hi, I am writing this review, I needed information on storages, spaces etc, Spoke with a gentleman name Darionn Dorn, he was very informative, he listened to my concerns, what I needed and so forth. Kudos on this young man hospitality and knowledge of his job, I give him and his store 5 stars, not to many take their job seriously, but he was very helpful. nice, clean. Great Customer Service.

Best storage facility in San Antonio. Five stars all the way from it's cleanliness on property as well storage units. Property manager letti is always striving to provide the best customer service as possible 24/7.

Very helpful 👌 excellent customer services

Very detailed and clear instructions. Was aware and greeted as soon as I walked in. Very nice and welcoming.

Service was excellent!

Thelma was wonderful n she did a great job!

I would highly recommend this "Public Storage". Letty was so helpful and understanding...went above and beyond. Thanks for your kindness! Michelle Brock

Letty and her team do a terrific job getting customers the right size unit(s) to suit their needs.Their Customer Service is excellent and the follow-up on pending issues is always punctual and hassle free. I would recommend Letty’s specific property to anyone looking for storage units at a professionally run facility!

Very easy process and our attendant was very helpful and explained everything to us, thanks for making our move easier!

Second time using Public Storage. Awesome staff and excellent facility!

Letty was super friendly and very professional as well,was very happy with the overall experience,Letty answered my questions and was very patient. I would most definately recommend Public Storage to anyone

I purchased services here FOUR DAYS ago, I asked the lady if the storage unit was climate controlled, she indeed said it was. I’ve been to the storage unit at least TWICE since then & the storage unit is still EXTREMELY WARM. I was advised TODAY that the units AC has been broken for almost a week, and I was UNINFORMED when I clearly asked if the storage was climate controlled. The office said since I paid upfront $130 for the storage unit (which was 50% THE DAY AFTER I purchased the unit) that she could NOT issue a refund / credit. I called the district manager & he stated the AC is indeed NOT BROKEN & He PHYSICALLY VISTED THE SITE TWO DAYS AGO.. The office said he hadn’t been to the office since around May 20, 2021. I have recorded the conversation & the office, and manager will not REFUND me when I was NOT TOLD THAT THE AC WAS BROKEN WHEN I INITIALLY PUT MY STUFF IN THE UNIT.

I love this public storage location ! Letty was informative and helpful!

I am very happy to have called Public Storage for my storage needs. I called other places and their rates were ridiculous. The Public Storage rates were literally half what everyone else wanted for a 10x10. And the facility is clean and secure. I am very happy I called Public Storage. Oh and the customer service at my location, property 08418, was excellent!! Thanks again Letty!

When I come into the office the Property Management Letty always greets me by name and answers any questions I may have. I recommend this property to a friend (and he rented) and he agrees with me about the management, cleanliness and location. I give them 5 ⭐⭐⭐⭐⭐

Nice, clean, and convenient location. Staff is friendly and knowledgeable, Linda at the front office was helpful and patient with me while answering my many questions.

Jasmine was professional, funny and kind character.

Letty was so nice, I missed a payment due to the bank cancelling my debit card cause of a fraudulent charge. She has e me the time to come in and change payments, before cutting my lock. Thank you for being patient with me

Appreciate the storage but after years worth of payments I'm going to be have giving them over $3,000

Came with a friend to unload his truck. I met the property manager Letty. She was very nice and friendly. If I ever need storage I will come here to rent. She was informative about sizes of the units.

VERY GOOD SERVICE AND VERY FRIENDLY AND UNDER STOOD VERY THING THANK YOU!!

I stopped by to check on the prices LETTY a big help very helpful and informative on space and cost .

Letty helped my Son today and she very so friendly and informative

The property manager letty was the most helpful with all of my questions i couldn't have completed this process without her thanks again!

Came into the office to look at unit sizes and prices The Property Manger Letty was very friendly and very helpful. I am definitely recommending renting here. She had us laughing and feeling welcome.

Super neat and clean place. The Rep Javier treated me like I was checking into a 5 stars hotel. Great service and great prices and an excellent location make this a goto for my storage needs.

Letty was amazing and made it easy for my first unit couldn't of asked for a better experience and the communication is amazing here as well!!

Came in today to make my Mothers payment and met the property manager Letty. She was very quick and helpful.

Letty is awesome!! Highly recommended!

The manager is new but she is fantastic she knows her stuff about the business.hopefully PB sees that

Excellent service .

The manager is new at this location.wish she was when I leased a unit I would have had a better understanding of the lease.thank you

I came to the office to speak to the Manager about renting a unit. Letty was very nice and professional. As well as detailed and organized.

Letty was so helpful! She was great to work with. She went above and beyond for us! Thanks Letty!

This place excel in customer satisfaction due to the young lady name Letty. She help us with the rental on line and show my wife how to reserve the right storage without hesitation. After arriving at this location Letty was awesome in getting us process and showing us to our new storage building and we are very thankful for this young lady knowledge in and friendliness in taking care of customers. Greatly appreciated Letty.

Letty es muy amable le agradezco su paciencia y muchas bendiciones 🙏🙏🙏🙏

Letty is very nice and professional

10x20 climate controlled storage. Lots of evidence of rodent infestation

Letty was very helpful and sweet.

I dealt with Wendy and will say straight forward, she is more of a “host” than a manager and renter. Very thorough, polite and a pleasant sense of humor. I regret that she will be transferring to another site for the benefit of another manager coming in. Having met Wendy only during the rental period I have to say she’ll be missed. Thank you for that ice cold bottle of water in a time of dire straights. Best wishes to you in your new site. They will be fortunate to have you!!

This location has friendly staff and is very clean. Would highly recommend.

Please protect yourself and your family’s health by NOT renting from here. Their negligence is borderline criminal, and at a minimum, it’s theft. Check out Yelp, which is where renters with a lease are directed to leave a review. The reviews are suspiciously very different from these on Google. This company is knowingly endangering the health of its renters. I rented a 10 x 20 climate controlled, indoor storage unit to store all the belongings in my entire house while my husband goes back to school. This first time we went back to get something out of it, about a month after renting it, we found rat poop everywhere, and several boxes had been eaten through. When we brought it to the attention of the office staff, she was already aware of the issue and had rat poison on hand to give us to sprinkle all over our things. Since it was very expensive to hire movers again to move all our things to another storage facility, we did as she said and sprinkled the poison on our things. We did this about once a month for a few months until the rats stopped leaving evidence of their visits. Unfortunately the damage had already been done. When we went to get our things out of the unit this month (just under 2 yrs of renting), we found all our things had been destroyed. We had 2 King size bed mattresses and box springs, 3 full couches, 2 very expensive mid-century upholstered chairs, and several boxes that we had to get rid of. The few things we kept had to be steam cleaned, every single box had to be sanitized, as well as the items inside of boxes had to be washed and/or cleaned. I have a 6 month old daughter and can not risk her being exposed to rat poison or the deadly Hantavirus that can be left in dust (which collects heavily in storage units) where rats have been. We had to have the movers put all of our belongings into our garage so we can painstakingly clean every item before moving it inside the house by ourselves, without the help of movers. Unfortunately our storage rental insurance does not cover varmint damage, only normal things like natural disasters, floods, fires, etc. So now we are not only out the $4452.60 that we paid to Public Storage over those 2 yrs, while they knowingly hid a rat infestation, plus the monthly cost of the insurance, but also have to replace half our belongings, and most of our furniture. I’ve attached just a couple pics for you to decide for yourself. This has been a sincerely horrible experience, and will be filing a complaint with every single business regulatory and health agency I can, if someone from their company does not reach out.

I rented space for a year and never had any problems. Always clean and Tebra always helpful and courteous.

I love this location great staff very nice and friendly very helpful clean locker. Ty so much wendy.

Never been there

great customer service when you are moving in but impossible to talk to someone and get things in order when you need to move out

Provided excellent customer service and answered all my questions.

Wendy is amazing!! So very nice and very professional. Made everything quick and easy for us!

Best storage facility in the area. I had items in storage for 10 months, never encountered a problem getting access or with my storage units. The facility is well lit, clean and Tebra is a joy and makes it easy. She was clear in the rates, procedures and requirements for leasing a unit. It was a pleasure to work with her and will use facility again if the need arises.

This property is clean and plenty of space to move trucks through. Service has always been great by the staff on the phone and in person. I checked in today and Micheal was great to work with, he took time not only to explain the processes for the facility but made sure I fully understood what is was signing. Not one that rememberers things easily he gave me a lot of hints on how the record my information so I would have it at hand when needed. Great customer service!

Tebra was kind and speedy. She made sure to give me the best price for my needs, and I price checked in the area to make sure I got the best deal. Will recommend to friends and family.

Really helpful, Cool vibes here.

Vary friendly lady we had some stuff to throw away and she took the time out of her busy day to not only unlock the dumpster for us but even helped us dump it! Kutos to you ma'am!

Tebra is helpful and professional. Will recomend this facility! She is always smiling and helpful.

Tebra was very kind and patient with the questions I had. The property is kept clean and I felt comfortable storing my items there.

Came in to get assist with payment through web. Tebra tried to help me with my problem and we made the payment in store instead and she made sure she sent something out for the problem over the web to get fixed.... very nice and professional

I have too much stuff! Needed a place to store it. So after checking around, I found this place to be the nicest one I found. When I asked questions, the girl named Tebra was very patient with me and answered them completely. It looked clean and safe, so I decided my stuff could find a new home. Thank you Tebra for being so good to me and sharing your knowledge in such a kind and patient way!

Tebra was so informative, she helped us pick out the perfect storage unit. Her knowledge of her units was impressive! We were not sure about renting here but after talking to her, we knew we came to the right place!

Employees are very courteous and professional. Tebra was very knowledgeable and had an answer for all of our questions. It was a very productive visit which has helped make our move easier. Ask for Tebra, she was GREAT!!!

Tebra and her team have helped me and my family is the craziest times. Thank you for your empathy, integrity and direction. I love yall thanks again!

Thank you Tebra all your help with all my questions. Facility was clean and well managed. Will recommend this location.

Tebra, great storage place! Super easy and convenient!

Im a former PUBLIC STORAGE employee and i can say that the KTP property manager Tebra was really good and takes care of her trainee's and customers but my criticism goes more for PUBLIC STORAGE, i started working there on 01/30/20 and i was told i was going to get paid every 7th and 22nd of the month, the days passed and i never received any payment, i decided to resign and my last day of work was on 02/08/20, to this day i haven't got any paycheck and when i contacted corporate and the dm they are just going back and forth. Corporate says the address was wrong but i even have a picture of the address that i put and is correct, they say that my District Manager needs to make corrections, and the Disctrict Manager says he already made the corrections, i just know that its been very inconvenient because i had bills to pay and i had to get a personal loan due to not having the money that i earned, i think it is UNACCEPTABLE FOR A COMPANY THAT IS WORTH OVER $2.56 Billion USD

The people were always very friendly and efficient!! The property was always clean and well taken care of. I would definitely use them again.

The service here is great! Tebra was awesome and very helpful ! I would definitely recommend this location to friends and family.

Helpful and fast thank you Tebra.

Michelle is great! I have felt with her for both rental and final check out. Very friendly and efficient.

Great storage facility! Management is super friendly and always there to help and offer suggestions. The grounds are well lit and clean. I've rented here multiple times and will continue to use them for my storage needs.

Tebra Molina was awesome, quick and very helpful with any questions, good character and customer service, thank you Molina

My things haven’t been here a month and most of my belongings were damaged by rats. The customer service is fantastic but I won’t not recommend

I’ve been renting a unit here for over a year - moving in was seamless, and the staff have always been so helpful and communicative. My best experience with a storage facility thus far!

Letty was super helpful and had me in and out within minutes. Even though alot of people showed up at once she was helping everyone and working like a boss.

Very friendly staff and very helpful! Definitely recommend!

I came in and spoke to tebra about a unit for a upcoming move. she was very helpful and very professional. Showed me all the options available and I was taken care of. Very affordable and the facility looked taken care of. Would recommend to my friends and family!

Friendly and very helpful!!!! Love Tebra her customer service is out this world. Recommend friends and family!

Tebra is the owner and I’ve had a great experience renting my 10x15 unit for over 3 years now! Very helpful!

Infested with rats and they will find any little reason to deny your damage claim. The entire unit was ruined with absolutely no compensation.

Over the past 2 years, Tebra has provided me and my parents with honest feedback so we could make decisions that would be in our best interest. There are hundreds of storage facilities in San Antonio. However, It's not all about the money with Tebra, it's more about a customer's needs and what works for them at that time. (Of course, meeting the monthly commitment $$$ goes without saying!) UPDATE 11/23/19: I just wanted to add an update to my previous posting. We have since added a second unit at the same facility. While we could have chosen another facility closer to my parents house, we knew the service level and safety that we would receive under Tebra’s management here at public storage in San Antonio Nacogdoches Road (13800).

Thanks you for everything

This process was so effortless. Customer service amazing. Thank you so much!

Very pleased with this location and Tebra is very helpful everytime I come in

Tebrba

Tebra was excellent! She really made us feel like family. She has great knowledge of everything we needed and helped us with next steps. Thank you!

Tebra is the best manager ever.!!!

This was new territory for me and Tebra helped me every step of the way! Thank you Tebra for being so considerate and uplifting all the time! You are a true gem. :))

Great customer service from Tebra! Thank you for all the help!!!

Get customer service Tebra was knowledgeable and kind. Thank you for answering my questions for my possible storage needs in the near future!

Such a nice, clean facility!! To add to the pleasant experience, Tebra’s customer service was just on point. She was so so helpful. 5 stars!!!

I visit this store today and had the best experience ever. I needed to park a trailer. They went outside and measured it and found a unit that would work for my needs. I just want to say thank you too Tebra and Michael

Great service by the managers Tebra and Michael. They were very understanding of my situation, and helpful in determining a solution. I will recommend them to my friends!

This facility is super clean and has THE friendliest staff. Tebra is the best! She's very thorough and takes pride in her property. I recommend it highly!

Great service fromTebra!!

Great deals, Great prices!

Micheal and Tebra were amazingly patient with me as I had to reschedule twice before getting here! Also the property is immaculate. My new storage is a perfect.. These two represent this company to the fullest and their knowledge is definitely the best you could ask them every thing from A to Z . Peaceful days to. Denise Perkins😎

Tebra was so help answered all my questions so glad we decided to store our stuff here thanks again Tebra

I have used this location before and I know with Tebra as manager any issues will be taken care of quickly. She is on top of any problems and always makes sure her customers are happy. She really does not get any of the appreciation she deserves for her long tenure and outstanding service she has given this company. I'd gice her 10 stars if I could.

This place is always so clean and well kept up. Tebra really knows how to run her business and she really deserves some recognition for all her years of going above and beyond.

Customer service here is great, it's like coming in to see a friend. Definitely don't see service like this very often any more. Kudos to Tebra for being so personable

This is a great location we try to always use them when we need a unit. They are clean and secure. Prices are reasonable. Staff is always helpful and available for any questions. Michael was great to work with in setting everything up for us. Will continue to do business with this Public Storage.

I have always had a great experience with the management and staff at this location. they are always courteous and profesional. I will continue to do business with public storage. Started looking again and they have been truly helpful. Highly recommended!

Tebra was great and the service and clean property. Will recommend this place. Thank you

Tebra took care of us and we will return if we need storage again!

Tenors was excellent. Ps storage top notch

Re Close to home. Ms Molina greets you with a smile And she is very professional she understands what time means to people and she gets you through paperwork quickly and efficiently and the property is very clean and well managed

Great service

Awesome service by Tebra, who accommodated a friend who was in a jam. Excellent facilities and staff.

Cheap prices, and clean storage, but not true to prices that they promote.

Tebra was very knowledgeable and quick to answer any questions I had. I would most definitely recommend this location!

Tebra was the best. During my move I must have visited her 8 times to purchase boxes and tape. She was so helpful and provided both quick and useful service.

Tebra is excellent help to me always

If you're looking for a place to store your stuff I recommend Public Storage at 13800 Nacogdoches. Tebra is very friendly and so helpful. She made the process easy and simple, no hidden costs or charges.

Tebra is amazing such a great help!! I recommend Public Storage They're amazing!!

Great customer service! The service was quick and easy!

Very well maintained and the staff is super friendly and helpful! Saved me lots of money today! Thank you Public Storage!

Rented a storage space from Marie and she went above and beyond to help me. She made it a fast and easy process. She gave me numerous options to make sure I got exactly what I needed. If your in need of a storage I highly recommend this location. Go in and ask for Marie!!

Tebra deserves a raise. She's awesome!

Great property referred a tnt Jorge Gutierrez to this property and he was very pleased with manager Tebra she was very helpful with my needs!

Went in to make my payment and Tebra was beyond accommodating. This is not my location and she took my payment with no issues. I moving my storage location just for the customer service!!

Great storage but a bit pricey.

Recently visited this location to rent temporarily and was grateful to have Tebra for assistance. As a first time storage user, I was secure and comfortable with the location. I would recommend this location to everyone seeking, a safe location. Thank you From Ms Henderson.

Had a great experience renting out with these guys but then they raised their prices $20. I didn’t think much of it at first until we found rat poop all over our belongings and holes in our boxes. You’d think they take care of that kind of stuff but what are they gonna do if they can’t get into your unit. Moving out this weekend.

Fantastic Service help, on point she really had the layout and information ready . Very helpful and I strongly recommend renting a unit here

I've never rented a storage before so I was a little nervous but Tebra made the process very easy and was so kind! I have nothing but good things to say about this facility.

We had a great experience renting temporary storage space from this Public Storage. From the beginning Tebra was extremely helpful and up until the end she provided excellent service and went above and beyond. I highly recommend working with her :)

Customer service is absolutely amazing. Tebra is always so nice, polite, and helpful. The facility is awesome!!!!

This is by far the cleanest establishment. Tebra is so friendly and so professional. I know I can count on her to fix my storage needs right!

Josie was great and very helpful

Tebra was an awesome help, helping me get the right storage for me! It was a last minute thing and she helped answer any and all questions that I had. She even remembered me when I went to close my account! I definitely recommend you to get see her when you need a storage unit!!!

today I visited my unit and noticed the public storage workers were taking good care of the property and making sure it stayed clean. Keep up the good work guys!!!

Tebra and Josie were very sweet and professional. They were patient as well as I made a decision on what size unit I needed. So glad I rented space here!

Do y’all have auctions

Tebra has taken care of my family for about 8 years now and has been one of the most considerate people I have had the pleasure of doing business with. I thank you for putting the customer first and always refer Tebra when someone asks me about storage.

Huge thanks for everything Tebra

Rats and raising prices. This is the third price hike in less than two years and my garage has been almost completely destroyed by rats.

Great public storage place, custimer service is the best. Tebra is so nice and patient.thanks for all your help!

Great storage great customer service just all-around great business to work with!

Tebra is awesome! Great location!

Great customer service. Tebra and staff were helpful from the walk through the door to the end.

Super clean and manager very helpful and professional

Samantha,stayed and waited for me to show up last minute. She was very nice was not upset that I made her a little late to close up. I appreciate all that she did for me at the last minute.

Great staff, great place!!!!!!!

Great service and very convenient. I was able to leave my U-Haul in the back by the gate til morning because it was too big to tote around. I really appreciate it and love the service thanks.

Tebra and Samantha were awesome! The service was incredible! Very fast, very easy. Explained everything great. Understood i was in a rush (moving day) Took about 20 minutes to get my keys and be out of the door!

Very good at helping but well spread out

Very nice people especially tebra

Awesome customer service Samantha

Friendly service. Helped me the minute I arrived and Samantha had all the information ready for me. I recommend highly how friendly Samantha was and look forward to working with her if needed in the future.

Tebra helped us out today. We had a unit already reserved and she took us to it to confirm it was exactly what we wanted. When she processed the paperwork she was very knowledgeable and efficient! Cleanliness is all there! We would definitely recommend.

Tebra was awesome! Very nice and helpful. I appreciate her honestly. Made the moving process a lot easier Thanks !

Tebra was great #88💜

Great storage facility. Tebra is extremely helpful and always available for you! She can solve any problem you come across here - even a broken key stuck in your lock...

Tebra was awesome so professional she answered any questions I had.

Tebra Molina is the retail person at the Nacogdoches location I've had storage here for over 16 years and she has been an angel to help me with all the contraction garbage we've had to do my brother passed away we had to get a unit emergency type everything that I needed she's always been there for me she's one of the best I've ever seen y'all need to give her a raise you need to give her a promotion you need to give her anything that you can give her other than that she's wonderful thank you

Tebra -Best customer service

Had my things in storage there for nearly 8 years. Tebra made sure that everything was always taken care of in a timely manner and was nice to work with over the years. Will definitely go back if I ever need them again.

The staff is friendly. Storage places are clean. Has climate controlled storage.

Went to get a storage and I had the best person help me out and took care of me with everything she is the best her name is samantha

Samantha was very helpful and awesome

This location is great, Tebra was very very helpful, nice and understanding. I will recommend this place to anyone mostly because of her, she is awesome! units are well kept, clean and easily accessible.

I've been storing in my things with public storage for 2 years now, and it's always a delight to see Ms. Tabra when I go to the office! She's always polite and respectful, and I really do appreciate her for the work that she does!!!😀😀😀😀

Tebra was really nice and great!! Reallyhelpfull

Awesome storage units. The management are very great people

Just rented my unit with Tebra. She was amazing and very helpful. When showing me the unit she showed me the extra doors I could use to enter the building to help make my moving easier. The process was very simple and she answered all my questions. Thank you so much Tebra.

My rent was increased by $15 just 4 months after signing my lease. The climate controlled units are barely air conditioned. There are additional move-in costs that they don't readily display on the website.

Samantha was fantastic getting me a new unit!! Great customer service!

Ladies were rude! They seemed bothered that i walked in. And they were trying to get me to buy another lock when in the end they said i could use my personal lock on a different unit. Maybe they were having a bad day or didnt get to finish their coffee in time but your job is to be nice and answer any questions. Horrible customer service..

Tebra and Samantha are both excellent people and their customer is excellent as well. They were both helpful while we were changing storage area.

This sight takes care of their customers. They really work with you should you fall behind. Tebra and Samantha were the ones who worked with me.

Thanks Tebra. Great Service!!

Tebra was very nice and efficient.

Samantha was very helpful and friendly. She answered all my questions. She knows her what she is doing. Ty

Manager Samantha was very knowledgeable of her job very courteous and extremely helpful enjoyed talking to her very professional but not too professional where you don't enjoy talking to her awesome person.

I luv me some Tebra!!

Samantha was was Really great

They were great and reasonable price.

Rats. Staff was fairly friendly and accommodating, good rate for a large unit, but the 10x30 was actually two 10x15s I had to buy separate locks for. Gate closes absurdly early (9pm) but they were upfront about that. The place has lots of rats. There were droppings all over my stuff and a few things had been chewed on. Recommend you find another place to store your stuff.

Great customer service!!!! Very welcoming and helpful. Would definitely recommend this storage facility to anyone looking!!! Extremely please!!!

Awesome customer service, friendly and not pushy like alot of places trying to get you to purchase NOW. She explained everything and said that if I had any questions to just give her a call.

Great staff at this location! The facilities are clean and well maintained, but what sold me on this location is the staff. Tebra and Samantha are so professional, nice, and dependable. Highly recommend.

Awesome customer service. Management and staff is friendly and helpful. They made our move a lot easier.

Very helpful and great service!!!!

Attitude

Tebra is awesome and was a super help

Great staff!

Had a very pleasant experience with Sammi. Even though we reserved a smaller unit online she was able to help us out in getting a bigger space that same day. No hidden or extra charges. Facility maintained very well. Would recommend to other people if they need storage needs.

Sammi was very friendly and helpful. Would recommend to anyone this location!!!

Lory was the shiiieeett 😘 so helpful! Thank you so much!

Great public storage location. The manager tebra is awesome always took good care of us. I would absolutely use this location again. Highly recommend!!!!!!

TEBRA Has good customer service I would use this public storage again Thank you

Sammii is an awesome person, great job.

Thank u for taking care of the Barr family Mrs Tebra went over and Beyond to help me yesterday morning thank you for your service Carlos and fam.

Very professional, fast and friendly service, and a family feel when talking to employees. No hidden charges or feed and straight to the point. Looking forward to my new unit!

This location is very clean and it provided everything my family and I needed for our move. The manager, Tebra is excellent. She went above and beyond to help us transition our bigger storage unit to a smaller one. We really appreciate her. I recommend this location to anyone looking for a storage facility!!!

Great storage units. The road inside is very bumpy due to the design.

Friendly staff and very helpful.

Very Professional, Friendly, & Helpful. I would store my stuff here again 👍

I'm a double amputee veteran and finding a place as easy to work with as this Public Storage location has been is impossible. Mrs. Molina gave me the absolute best customer service and even when I had decided on a storage unit too small, the day of my move on a sunday, they had my back right then and there complete with upgrading my unit. I couldn't have asked for a better place to store my goodies!

The staff was friendly and very helpful.

Offer low monthly rates to sucker you in, then jack them up a few months later. Their business model relies on you being too lazy to move. In all other ways, they are completely unremarkable.

Having to put stuff in storage comes out of need. With staff, like Tebra, a need becomes a great experience and a pleasure to do business with. Thanks for keeping my belongings safe while I was deployed.

Very helpful and courteous! In and out quickly.

AWESOME EXPERIENCE!! I reserved the climate controlled storage room online and it seemed like as soon as I hit the button, my phone was ringing. Sammii called and verified my online needs and I advised I would be in the office momentarily. Upon arrival I met with Sammii and she made sure that I was getting the storage room that would accommodate my needs. We went over what I was going to store and she advised another unit that was more cost effective and would definitely store all of my belongings. She also advised me to utilize the height of the facility to ensure I am able to store all of my belongings. She was very courteous and knowledgeable! I advised I would be back a little later with a load and voila, I had a cart waiting for me to unload my belongings! She stopped by to spot check that I was storing everything properly! *smile* AWESOME EXPERIENCE PEOPLE!! The facility is clean and the employees are very welcoming!!

Rachel was very sweet and soooooooo helpful. She made a great first impression. We are excited to do business with you guys.

Very friendly and great service my 2nd time storaging my things here.

Lory was very helpful I just came in to see some prices. She showed me two units but we have not decided if we're moving yet. Overall my experience was great. I recommend public storage to everyone cause there really respectful and helpful.

Very friendly staff, property clean and well kept. Have rented with them in the past. I highly recommend!

Customer service here was great. Sammi was very helpful!

I have used this storage location for 4 years. The customer service is excellent and the facilities are always clean. I have never had any issues. Thank you!

Good and friendship service😊😊😊😊

Rachel was great! Fast and on point! Thank you!

Have had great service with them, Rachel is awesome... this is my 2nd unit with them...

She is amazing, when we first spoke I told her I just need to keep my stuff somewhere safe for a few months n she helped me out.

Fast service very courteous and attentive

Rachel was very professional and friendly. She answered all my questions quickly and clearly.

I happen to show up right before they were getting ready to go to lunch, but Tebra an employee at the facility welcomed me in and took the time to show me the unit, explain and helped me threw the paperwok process for renting the unit. Very affordable units, easy process, cool and helpful people. I would recommend to anyone.

This storage is the best I've had my stuff in. The management and the associates are very professional and nice.

Tebra was so sweet and helpful! She was very nice to work with!

Tebra gave outstanding service

Friendly and professional, fully recommend!

Great customer service tebra is a really expert on her job thanks guys .

Tebra was very helpful every time I have been in the office

This place is awesome , fast and easy ! Tebra was a great help and the gentalmen she was training did a great job also !! Thanks so much !! --- Steph and Ray

Ms. Molina was absolutely wonderful, along with her assistant Ernest who kindly gave us a courtesy call before we arrived. They both were rather knowledgeable and explained all the details in full. Ms. Molina was considerate of our situation and showed a genuine wish to please.. We were very satisfied with the location and price as well

great service and quick too thank you

Tebra was helpful and nice.

Property Manager was great and very helpful. Very quick and easy process. Very satisfied.

Liz was amazing and her costumer service was amazing. You need to store here at public storage!

Friendly service. Feels like fun to rent!!

Tebra was very knowledgeable, friendly, and helpful with my move in

Tebra is the manager there She is superb... Excellent customer service... Very detailed and if I have any questions, she is quick to find me an answer!!!!

Great customer service!

Such great personal service! Tebra was so helpful during my relocation. Would recommend without hesitation!

The property manager there was superb! Liz was friendly, informative, and took the time to answer my questions. One of the best Customer Service Reps I've worked with in a long time. I'd recommend this store.

We had a great experience when we rented our storage unit from Christy at the Public Storage on Nacogdoches! She was very helpful and professional.

Christy did an great job!!! On helping me with my first unit

Clean and easy.

Very sweet, fast,clean, cheap and secure!!!!

Tebra was amazing! Very helpful and knowledgable. She definitely has the customer's needs in mind when assisting. Because I work for the best grocery chain in Texas we know customer service and Tebra is at the top of her game. Thanks again!

Tentative has great customer service and always takes care of me.

Tebra is so helpful!!! love it!

Tebra gave us the best customer service ever. Would definitely come back.

I have been with your facility since 12/2008. Tebra is by far the most friendly ,courteous and down right genuinely kind representative at this store. She takes time out of her day to send me a friendly reminder of payment due each month and is always available if I need to speak with her as I am not local. I'm hoping her manager and or company will take a moment and recognize her for being the stellar employee she is! Tebra thank you for your A+service for the last 7 years!! C. David

tebra was very helpful and polite did an excellent job on costumer service will definitely use here frm now on

Tebra was really helpful and vary sweet.

Tebra was very, very impressive. She was engaging and helpful, answering all my questions happily and politely. What a gem! I'm glad I chose this location to store my personal items.

Tebra was very kind and explained everything to me thoroughly. She made me feel good about my first storage unit.

I rented here before.. Good service... Pricey..

Tebra has been very helpful. She was very pleasant to deal with.

Stephanie was very helpful and professional, my experience was great and I would definitely recommend them to anyone in need of storage

Tebra and her staff were very helpful and friendly. They didn't rush us and made sure that we felt comfortable with our decision.

My experience was awesome ! The service is awesome and the property is clean and secure. Tebra is a doll and a blessing

Quick and excellent service given by Rachel.

Great unit! The manager Tebra was very polite and professional and definitely made the effort to make sure my needs were accommodated.

Tebra was very polite and knowledgeable. Very friendly and would recommend public storage to any because of her services

This is a very professional and pleasant staff. They make sure that everything you need is taken care of quickly and efficiently. The property is well maintained.

The staff is very friendly and knowledgeable. It's a clean facility, you won't be disappointed.

Tebra was a great help and very courteous I suggest using her and public storage for all of your storage needs. Thanks Tebra!!

easy to rent, process was so easy.

Tebra is very professional and delivers excellent service

Excellent customer service. Very helpful and quick.

Awesome service for a last minute hiccups. Such a blessing and great customer service!!!!!!!

Awesome people. Great customer service.

Excellent communication skills and proficient in policies and procedures

Great place to store, clean and secure from what I can tell. Friendly staff. But way too expensive for a garage where you store things temporarily....

Tebra Molina was awesome.. very helpful! Loved her!!!!

great personality. I was in and out in no time. Thanks. Keep up the great work

Tebra is the best manager ever! We had a great experience and were able to easily and quickly get into a storage unit. Thanks again Tebra!

Tebra Molina was the most helpful person I've ever dealt with, she answered every question and made everything is smooth the possible. She is the perfect example of great customer service.

Lupe was very helpful, courteous and friendly. I was surprised to see the store open Satudays and Sundays.

this was the first time getting a storage unit and was very pleased with the friendliness and courtesy. They helped me figure out the perfect size unit i needed in a timely manner. I would recommend friends and family to this location in a heart beat

I've been with this location for about 1 1/2 years. The Ms. Tebra and staff are awesome and have been tremendously helpful. The units are clean and secure. I would definitely chose this location over and over again.

The girl was great and very friendly

Excellent experience and always great customer service. Everytime I need guidance or last minute help she was always willing to help. Tebra has been able to go above and beyond.

Great , helpful and professional. That best describes the staff and the experience.

Nicest people I have ever met. Cleanest facility. Easy facility to navigate. Tebra the manager is so customer friendly

I've been using this location for several years and it has been my best experience when it comes to storage services. Tebra, who manages the location, is always on top of things. Professional, enthusiastic, and accessible when I have a question. She has trained a wonderful staff that respects her so service consistency is there. It's almost like a concierge public storage service.

I've been renting from this same storage facility for over thirteen years!! I've rented climate control as well as the outside units. I've rented the 10X10 to the largest. The staff is super friendly, the grounds are clean and secure! The price is always reasonable plus there is almost always a special of some sort going on when you are first renting your unit...Can't beat that! Tebra is the manager and she is AWESOME!! I love that she is thorough and who doesn't love consistency?!

The very personable staff is one of the best perks at this particular Public Storage! Drop by and have a chat with TEBRA MOLINA. She is a true professional and will arrange the perfect storage situation to meet your needs.

the service that Brian gave me was fantastic! he was very helpful!

My experience with this Public Storage was extremely positive. Tebra was professional, helpful and just plain awesome! The price was great and the customer service was even better. If you have public storage needs in San Antonio I would highly recommend this location.

My husband and I recently just moved my parents out of their 5 bedroom home and had no clue where to store there stuff. I had called around and was so impressed with Tebra Molina's knowledge and kindness. She was very helpful through our stressful move. We thank you for all of your professionalism and courtesy. Sincerely, The Alderete Family

This recent rental is our 3rd time. My husband likes this place because its user friendly, good staff, close by us & price is right. Now, I like this place because my garage will be a garage again!

My experience with this Public Storage location and its manager, Tebra Molin, has been positive from the beginning. She has always been friendly, accommodating, efficient, and caring in every way. Without reservation, I give her a five star rating. Judy Morton

my family has been using Public Storage at 13800 Nacogdoches Road for several years. I can honestly say that the staff is the greatest. They are always helpful and friendly. The access is easy and our property I feel is secure. If ever in need of a facility with integrity, this is the place to go. I would like to thank everyone at P.S. especially Tebra, a wonderful person and office manager.

If you're ever in need to store your precious belongings...look no further!!! This is the best place you will ever find! The Staff is World Class and oh so helpful! We have been with them for 10 years! We feel like they are part of our family...Can't even begin to say enough good things about the staff... Especially the Manager Tebra. She is so much more than the Property Manager. She is personable, knowledgeable and very professional. With Tebra you are completely reassured that what is your material life, well that all of it is in great hands. We Believe when we had to leave behind our entire house with 40 years of memories and treasures we were directed by a higher power where to go...Thank you Tebra for a wonderful decade, you alone have made our experience one that we will always remember with a smile. We're still with you for several more years to come! Public Storage we Thank you and you are lucky to have an employee like Tebra!

Professional service and professional environment. The rep was very nice!

I have been using Public Storage, since I returned to San Antonio. During the extended period of time I have been there, I have been provided the most courteous, friendly, and helpful service from the Staff. While I don't see the same faces each time I visit, the one constant I have is Tebra M. The store manager. I have moved units, and required special care from time to time, She has always worked with me to find a perfect solution. Thanks for the years of excellent customer service.

We've just moved in today and feel very confident that our items will be safe during our temporary move from the area. We've met both Tebra and Lupe and both were very knowledgeable, personable, professional, or simply put: super nice! Thank you ladies for making this portion of the major move very easy to manage!

I have been with this public storage facility for almost ten years. Tebra Molina who is the property manager has made this the best experience and facility I have ever had in a storage facility. The property is always clean, and the staff is always friendly. Good things flow down from the top and Tebra is definitely tops with us. Ron Jagmin Mapp Caster & Supply

Friendly, great service

I have been a customer since 08-14-2010, during this time of my sister's passing and living in another state everything was hard to manage. My sister died before her time which in turn was tragic, the healing process has been difficult. Knowing that everything was safe and secure gave me peace of mind. Specially with all the events that have happened that prevented my return. With the utmost professionalism and kindness during this time Tebra Molina and her staff has always been friendly and helpful at every turn. There is so much that words can not express ... Thank You Tebra for your help! Tebra Molina should receive your highest company award and benefit package, employee of her quality should be taken care of. Debra Pieplow 02-20-2014

I have been a customer at this location for nearly 5 years, and I have been more than pleased with the experience. Tebra is very professional and courteous, and I would highly recommend this location over any other.

The manager there is great and very helpful.

I have had my storage needs met at this location for 5+ years. It is well maintained, secure, and clean. Great place for your storage needs!

We rented here for one year. Management was very friendly, the property very well cared for. Would definitely come back if we needed additional storage.

It's always Great to approach Ms.Tebra and her office staff. Office staff, Friendly, Polite helpful with requested property information. Great Job!

Everyone was always very friendly

Rented storage at this location for approximately 3.5 years. Never had a bad experience. Tebra was always available and attentive to my inquiries and needs. She's extremely knowledgeable and PublicStorage is quite lucky to have her as an employee.

I had a very good experience here. Tebra was amazing! She helped me with the logistics of the move (my movers came in a 18 wheeler). Everything went smoothly. She called afterwards and left a message, just in case I needed anything else. I strongly suggest this Public Storage. They are very nice and clean.

We have been renting from Public storage for four and a half years and I have found no problems at all. The units are always air-conditioned ( a plus in San Antonio ). When we come over here to pick something up or take something back, we are always greeted by "Tebbie" Tebra Molina and her friendly crew, what a great bunch of people !! If you are trusting your family belongings with someone, why not trust someone that treats you like family (minus the fussing ) every time you drop by. Thank you Tebbie !! I wish I had two of you working for me in my corporation, I could actually take a break now and then. Thanks for letting us express our opinions here! Steve

I had a great experience with this location. I just needed for one month but they were so helpful with what my needs were.