Max was great and got me in and out quickly
Max was very nice and helpful.
Max was awesome he was very helpful and I loved the his customer service and thank you for having him here.
Max was one of the most down to earth and friendliest person I ever met. His public relation skills are beyond most people. And his communication skills are far beyond many people I have met.
Thank you Max for making my day and having a clean easy storage facility.
Extremely great customer service, very informative and very friendly.
Recently relocated to the area and needed a storage unit. Max at this public storage location was extremely helpful with top notch customer service. Thank you!
Max had great service and was very informative and attentive to all of my needs.
This place has great deals and very clean!!! A huge thank you to Ms Thelma who helped me with every question I had in regard to their units and was very kind to talk to ! Will definitely refer this place in the future to my friends and family :)
We were looking for a storage unit close to home that was affordable and safe. We came across this Public Storage location and it checked all our boxes. We found a good deal online and when we arrived, Thelma made the entire process easy and pleasant. We highly recommend this location.
Max provided awesome service
Max and Thelma thet were the best in the world helping me with my move in process Very professional and super nice and friendly.
Awesome place!! Easy access to storage and Mr’s. Thelma was very professional and knowledgeable. Would definitely recommend using this location!
Max was incredibly helpful and friendly. Answered all of our questions and explained everything with a smile! Excellent service!!
Max was great.
Very helpful and informative.
Made things nice and smooth.
Max provided excellent service. Super friendly. He's keeper!!
MAX, the property manager, is awesome. HE was patient with me when I had questions to ask. He's willing to help with whatever you need.
Came back with my daughter to rent a unit and Thelma as always was amazing helped my daughter with a unit and got her set up love the attention Thelma gives every time I call and when I was renting here thank you
Thank you for always having the best deals on units and always maintaining a clean environment. I also would like to thank Thelma C. For helping me with my phone app. It makes a big difference when you have quick and easy access to my unit.
Thelma always has great customer service She is very Friendly and helpful.
Thelma was very helpful and knowledgeable. She did an excellent job at helping me with my needs in renting a unit. Thank you Thelma
First,I'd like to say thank you again for helping us with our questions on your units. Very reasonable prices. Also, I would like to thank Thelma C. For the excellent service,and also helping us out with the easy online app for easy access to my unit.
Max was great! Thanks for your help today!
Thank you Max for being so awesome today! He helped us out getting into our unit that had a broken lock/key.
Max was incredibly helpful! From the moment I reached out, he was attentive and patient, answering all of my questions and providing clear guidance. His expertise really stood out, and he went above and beyond to ensure I had a great experience. I highly recommend Max if you're looking for someone who is knowledgeable, reliable, and genuinely cares about helping people. Thanks again, Max!
Max vey nice person. Great services. Professional and friendly!
miss Thelma is so helpful and sweet she always exceeds my expectations. This location is very clean and tidy as well.
Miss Thelma Casanova was courteous , professional , patient & very understanding with my payment for a very dear friend of mine my name is Maria Quinones & I made the payment for Ricardo Sanchez unit bo48 Miss Thelma made this experience very pleasant & easy & should be recognized ,THANK YOU SINCERELY MARIA QUINONES
Thelma has great customer service
I came in for a quote and Thelma was very helpful, she answered all my questions and was very polite. Update 4/14/23, I've had my storage unit for several months now and it's been very good so far, I've had no problems at all, very helpful staff.
Update 5/51/24, I've had my storage for a couple of years now and it's been a pleasure, my rent increased but Thelma was able to get it decreased for a bit which really helps me out. Thank you.
Update 9/11/24- I still have the same storage unit and it's been great, Thelma and the rest of the staff are always helpful and friendly.
Es un excelente lugar para dejar tus cosas de forma segura y económica. Thelma es muy servicial y te ayudará a resolver todo cuanto necesitas
Thelma helped us this week with questions and a transfer. So patient, courteous and informative! Excellent experience at Wetmore location!
Max was so helpful and courteous! Made moving easy!! thx
I needed to move out of Public Storage after being there for a long time and had forgotten the process. Fortunately, Max, who was working the lot on Saturday, August 30, was incredibly helpful. He took the time to kindly explain everything to me, making the process smooth and easy.
Max was very kind and helpful! Very clean facility and very quick and easy sign up process. Would highly recommend this location.
It was really cool talking to Max!!
Max was really helpful and the check out was really easy.
Some troubles getting setup and payment on right card but they made it right. Was able to get unit on holiday which was nice.
Max is absolutely on op of his game. Great service and very friendly!
Absolutely amazing customer service, on the phone and in person!
Max was extremely helpful in the rental process! He had excellent customer service and made everything super quick and easy! 10/10
I went in to see about renting a unit and Morgana had helped walked me through the property and showed me several possibilities. She was very polite and in good spirits. I am looking at a couple possible companies to rent a storage unit from, but if I do end up going with this one it will definitely be because of the courteous staff that work there! 10/10
I had initially gave this place 1 star because of a refund issue that went on for awhile, but after getting in touch with Holly, the district manager I give them 5 stars. Holly was extremely professional and understood my frustration. She rectified the issue within 48 hours and even called me back afterwards to make sure my account was credited. Kudos to Miss Holly. I really appreciate your help. Thank you.
Thank you Thelma for all your help. Thelma is kind, very knowledgeable, and very professional. She made everything easy to understand. I would definitely send any one with storage needs to Thelma.
Thank you all for making a moving experience an easier one.Thelma in front office is who I dealt with and will definitely recommend.Thank you for not rushing me and answering all my questions. It matters thank you
I have to say Thelma is truly awesome as can be. Since day one she has made my storage experience a much more better experience. Am grateful for her for helping me stay on top of my account so I do or lose my storage because I forget to pay. She is awesome for making this experience more personable. Thank you Thelma you definitely have 5 stars from me and will always boast and recommend this location because of your customer service. Thank you again kudos.
Great service, awesome person at the front desk!!!
Nice clean facility. Thelma the manager is super nice! She can help you with your storage needs.
Thelma is awesome!! Very polite and knowledgeable! Thank you Thelma!!
Amazing and helpful customer service, especially from Thelma Casanova. what a great hire! 😀 will definitely be renting again in the future 🤩
Amazing customer service, especially with the employee named Thelma Casanova. Such a kind and helpful person!
Love the associate here at this public storage facility Thelma she's funny helpful and always goes above for her customers I was at my unit and it's hot out here and she's driving around passing out water and Popsicles she awesome that's what I call customer service thank you for your what you do always has the property clean and always has a smile on her face thank you miss Thelma
So I came in for a quote today, and I was greeted with a helping smile. The front desk operator (Thelma) was very helpful and made me feel at home. She made the process very easy. Friendly staff and a good ambiance. Lot and storage was clean. Thank you for the help, Thelma.
I had the pleasure in dealing with your associate Thelma C she was very helpful and the place was very clean
I came in for a quote and the staff (thelma) was really funny and friendly, she made the process super easy. Thanks!
Max was very very helpful he went the extra mile to help me out
Office is usually closed and it is very difficult to locate an employee to help. They will answer your online reviews quicker than provide live person help.
I appreciate the $1.00 for the 1st month. But when we can not get In touch with the people that are supposed to be working, it is disturbing to say the least. We were at the storage unit approximately at 9:30 am. No one in the office, no one would answer the door bell. Does not say much for your service. Fred Bartell
When u call the number, all numbers go to a central call center customer service. 1 out of 5 today were absolutely awful. One lady even asked me who my mother was talking to, guess she could hear my mother on the phone and thought my mom was calling customer service as well, this lady demanded to know who my mom was talking to and I said that is none of your business. She said Yes it is my business and then we had a few words. Based on these alone I would have given Public storage in general NO stars if I could. However, the saving grace is Thelma, property manager. She is so sweet and professional. She has excellent people skills and is so helpful! Only because of her did I give it a 5 and would recommend to a friend!
Bruce was super awsome n helpful! So easy to deal with! Thanx bruce
Such great service. Bruce was so helpful and we were in and out in no time!!! Highly recommend.
Great customer service . Very helpful. Come and see Thelma I recommend her highly
We encountered a family emergency and Ms Thelma was wonderful and very professional in helping us with a major concern while experiencing a family emergency. You’re the Bestest Ms Thelma Blessings
The manager is a sweet lady and the storage place it works for us giving we have two here at this location
Great place,the managent was super helpful.,I would highly recommend.
Thank you for the Manager Bruce for the extra help when i move in!! Perfect location for my business and the price for the storage also perfect! Thank you again.
Very pleasant, super professional, great customer service and very informative. I recommend if you need a storage unit come see Thelma.
Bruce was awesome he answered all my questions
Thelma was very helpful. She is was very patient with my son knowing he couldn't set still every long while I do paperwork. I would recommend coming here.
Moving sucks! But Thelma made everything better. You guys ROCK!
Bad business! They were suppose to refund my month bc I moved out and still charged me. Not happy with them!
Thelma is awesome and patient. Super helpful and and great with my granddaughter. Thank you soe everything. I will be using them everytime I need
Great Customer Service! I was in and out with the perfect storage space. Super shout out to BRUCE! Great job, keep up the friendly service.
Thelma was a tremendous help and very friendly
Thelma has been such an angel. I became my father’s caregiver last year and needed to move his belongings to a place nearby. She provided a lot of information, very kind and encouraging words during the stressful moves and great caring customer service.
I want to share this. Thelma made my experience so simple in getting me the storage unit I need it. At first, I wasn't going to because I didn't understand the contract. But she explained it to me in terms I could understand. Being this was my first time ever renting a storage unit. She has excellent customer service skills and made it possible for me to get what I needed. Thank you Thelma for your expertise. Sincerely, Pete Arguello. 😊
The clerk was absolutely wonderful. Great customer service and very friendly.
Thelma was out standing in helping us get set up in such I time crunch. I would highly recommend going by and seeing her for any of her storage needs!!
Update
Visited today 11/26 and had been working g with Thelma who was off, and Dezi was there. She not only was highly skilled to help me, but at the same time she was able to help THREE other customers all with different and difficult issues. She was a rock star today. This level of customer service should never be replaced by the bottom line, its just not worth it as a company competing for someone in the storage market.
If you need great service and the best price for your storage needs, this is the place to go.
Very friendly service and Thelma was very nice and knowledgeable of her job ! High recommend this location!!
I went in to inquire about a space and the lady who helped me Thelma that show me a few spaces was very professional and knowledgeable
My sister & I had a 5-star experience at the public storage on Wetmore road! The attendant was so helpful & friendly! She went above & beyond her duties as a customer service representative!
The best decision I made , Bruce was very kind and helpful. The storage room was exactly what I was looking for definitely will recommend this to the next person . :)
We had a short notice move and one of the managers named bruce really helped us out. He was understanding with a trailer being on the property over night and helped us with absolutely everything. This is definitely where you want to take your business.
Thelma is super helpful , she made the process easy and she goes above and beyond to help the customers.
I absolutely love this specific Public Storage. It’s clean and the manager there Thelma is the best. She truly cares about her customers and does everything she can to help with whatever you need. She’s kind and understanding and really is the best. I highly recommend renting a storage unit at this Public Storage.
Thelma was awesome great customer service great experience
Thank you very much Miss Thelma for assisting me,and taking the time out of your busy day to answer my questions and helping with a storage unit. I will be recommending the stores facilities to all my friends and family.
I was very satisfied with the service and quality of your storage facilities, and was greeted by one of your employees name Thelma who is very helpful and patient with me. Thank you Thelma for assisting me.
I had a lovely experience with miss thelma, very friendly and helpful.