Public Storage Self-Storage Units at 13403 Wetmore Road, San Antonio, TX

When u call the number, all numbers go to a central call center customer service. 1 out of 5 today were absolutely awful. One lady even asked me who my mother was talking to, guess she could hear my mother on the phone and thought my mom was calling customer service as well, this lady demanded to know who my mom was talking to and I said that is none of your business. She said Yes it is my business and then we had a few words. Based on these alone I would have given Public storage in general NO stars if I could. However, the saving grace is Thelma, property manager. She is so sweet and professional. She has excellent people skills and is so helpful! Only because of her did I give it a 5 and would recommend to a friend!

Such great service. Bruce was so helpful and we were in and out in no time!!! Highly recommend.

Bruce was super awsome n helpful! So easy to deal with! Thanx bruce

Great customer service . Very helpful. Come and see Thelma I recommend her highly

We encountered a family emergency and Ms Thelma was wonderful and very professional in helping us with a major concern while experiencing a family emergency. You’re the Bestest Ms Thelma Blessings

The manager is a sweet lady and the storage place it works for us giving we have two here at this location

Great place,the managent was super helpful.,I would highly recommend.

I had the pleasure of working with Bruce renting a storage space, and I couldn't have had a better experience. He was considerate, kind, knowledgeable, and very professional. I would recommend this storage facility.

Thank you for the Manager Bruce for the extra help when i move in!! Perfect location for my business and the price for the storage also perfect! Thank you again.

Very pleasant, super professional, great customer service and very informative. I recommend if you need a storage unit come see Thelma.

Bruce was awesome he answered all my questions

I came in for a quote and Thelma was very helpful, she answered all my questions and was very polite. Update 4/14/23, I've had my storage unit for several months now and it's been very good so far, I've had no problems at all, very helpful staff.

Excellent customer service and always a tidy location. Thelma is very friendly and easy to speak to

Thelma was very helpful. She is was very patient with my son knowing he couldn't set still every long while I do paperwork. I would recommend coming here.

Moving sucks! But Thelma made everything better. You guys ROCK!

Bad business! They were suppose to refund my month bc I moved out and still charged me. Not happy with them!

Thelma is awesome and patient. Super helpful and and great with my granddaughter. Thank you soe everything. I will be using them everytime I need

Thelma is really great!

Great Customer Service! I was in and out with the perfect storage space. Super shout out to BRUCE! Great job, keep up the friendly service.

Thelma was a tremendous help and very friendly

Thelma has been such an angel. I became my father’s caregiver last year and needed to move his belongings to a place nearby. She provided a lot of information, very kind and encouraging words during the stressful moves and great caring customer service.

I want to share this. Thelma made my experience so simple in getting me the storage unit I need it. At first, I wasn't going to because I didn't understand the contract. But she explained it to me in terms I could understand. Being this was my first time ever renting a storage unit. She has excellent customer service skills and made it possible for me to get what I needed. Thank you Thelma for your expertise. Sincerely, Pete Arguello. 😊

The clerk was absolutely wonderful. Great customer service and very friendly.

Thelma was out standing in helping us get set up in such I time crunch. I would highly recommend going by and seeing her for any of her storage needs!!

Update Visited today 11/26 and had been working g with Thelma who was off, and Dezi was there. She not only was highly skilled to help me, but at the same time she was able to help THREE other customers all with different and difficult issues. She was a rock star today. This level of customer service should never be replaced by the bottom line, its just not worth it as a company competing for someone in the storage market. If you need great service and the best price for your storage needs, this is the place to go.

Very friendly service and Thelma was very nice and knowledgeable of her job ! High recommend this location!!

I went in to inquire about a space and the lady who helped me Thelma that show me a few spaces was very professional and knowledgeable

My sister & I had a 5-star experience at the public storage on Wetmore road! The attendant was so helpful & friendly! She went above & beyond her duties as a customer service representative!

The best decision I made , Bruce was very kind and helpful. The storage room was exactly what I was looking for definitely will recommend this to the next person . :)

We had a short notice move and one of the managers named bruce really helped us out. He was understanding with a trailer being on the property over night and helped us with absolutely everything. This is definitely where you want to take your business.

Thelma, the property manager, is awesome. She was patient with me when I had questions to ask. She's willing to help with whatever you need.

Thelma is super helpful , she made the process easy and she goes above and beyond to help the customers.

Thelma is awesome I came with my mom to this location because of her got my mom to rent a unit and as always Thelma went over and beyond for us

I absolutely love this specific Public Storage. It’s clean and the manager there Thelma is the best. She truly cares about her customers and does everything she can to help with whatever you need. She’s kind and understanding and really is the best. I highly recommend renting a storage unit at this Public Storage.

Thelma was awesome great customer service great experience

I was very satisfied with the service and quality of your storage facilities, and was greeted by one of your employees name Thelma who is very helpful and patient with me. Thank you Thelma for assisting me.

Thank you very much Miss Thelma for assisting me,and taking the time out of your busy day to answer my questions and helping with a storage unit. I will be recommending the stores facilities to all my friends and family.

I had a lovely experience with miss thelma, very friendly and helpful.

Thelma had great customer service She was very Friendly and helpful.

Marie is great. She is at the UC location but it wouldn’t let me post there.

Thelma was very knowledgeable and very polite about helping me understand prices and the different sizes of the units. Would most definitely refer my friends and family. Thank you Thelma!

Thelma was amazing! She was very helpful and had such a great bubbly attitude!! Great place to get a storage unit!

Loved my experience! Very clean facility and friendly service. Thelma made sure to go above and beyond our expectations! I will happily recommend this location to my family and friends!

Loved this great deal! Marie helped us get in Today and she was very informative on the storage unit. Thank you so much!

amazing staff marie was amazing help got me in very fast and easy

Awesome like always when it comes to going out her way! Thanks Marie for helping!!!

Darion is amazing! He helped me with anything about the storage unit it was my first time renting a storage unit and he assist by guiding on me how to place the lock and make sure vacating the unit was a breeze.

This location is the best , Marie in the office is awesome!!

Maria Is so easy going very informative and to the point helped me get my unit easy and I feel secured

Great customer service and great person that Marie is!

Stopped by to get more information about available storage units, and my expectations were highly exceeded. The property manager Marie was fantastic and had great customer service. Will be returning soon!

Marie, property manager, is great! Very helpful and thorough. I called ahead, and she had all my paperwork ready when I got there. She’s awesome!

This is the best experience I have ever had with a storage facility. Marie is by far the most helpful person in the storage business. She has gone far beyond what the average manager would. Thank you, Marie for helping us!

Marie was very helpful and her explanation of the insurance was easy to understand.

Maria was amazing! Check in was super easy and quick!

Marie the Property Manager was so helpful as always! She had great customer service skills and made renting a storage unit such a easy process.

Marie was super helpful during and after our move from VA to TX. Very pleased with our storage and I like the secure feature coming and out. Highly recommend this location.

Conveniently located and Marie was terrific. She went out of her way to assist us. She helped to make our move to TX easier, and we appreciate it. Thanks Marie.

Marie is very helpful and explained the size of storage we would need - this is definitely the place to go for your storage needs!! Thanks again Marie!

Marie was so kind and helpful! an amazing storage unit! helped me so much through a hard time <3 (:

Great customer service at this location. Been renting there for a while now but the property manager, Marie deserves to be recognized for her outstanding service and professionalism. Very satisfied with this oocation and would recommend it.

Marie was very helpful with our situation for the past couple of days. Thank you for making this easier for us! I recommend to go to this location if you are deciding to get a storage unit!!!!! Thanks again Marie!

Marie was very helpful and professional! She made check in very smooth!

Marie provided great and fast customer service and was honest in giving information regarding the storage facilities!!

Super very good 👍👌

Marie was so helpful. I made mistakes with my account and she helped me correct. Very pleasant to work with.

Marie made it easy to understand the rental process :) will come again in future!

Marie was very thorough in explaining everything . I felt very comfortable and welcomed. I highly recommend this facility. Thanks Marie.

Great Service! Thank you Marie so being so helpful!

Marie was very professional in assisting with my needs. Overall great experience and will definitely refer friends.

Marie was so helpful and friendly. Everything was super clean and organized. I highly recommended!

I had to make changes to my account and Marie was was polite and helpful. Great customer service.

Marie was so helpful and patient answering all the questions I had. Great customer service.

Great customer service with Marie

Love it!!!! The customer service is great, friendly, and knowledgeable

Today I had excellent service with Marie helping me set up the public storage app and getting my payment paid. She was kind and very helpful. She started my day off good..Thank you Marie.😊

Marie gave me great customer service! I highly recommend

Marie that works here is always helpful & makes everything easy without issues. Thank You very much 😊

Great place to stash the extras.

Site manager Marie was very welcoming and helped answer any questions I had. Property was clean and secure. Would recommend storing at this location!

I lived near this storage facility so needing a location quickly I took it. Ended up being in the unit for 18 months.... During this time I was extremely happy with the location. Manager Maria was very professional, prompt with returning calls, place was clean, well maintained, good security. Checked out with no problem. Maria runs a great location with outstanding customer service. Only thing I didnt like was the continuous price increases. Because of the last increase It pushed be to get rid of the stuff in the unit. I was able to find a guy who buys units. We agreed upon what I thought was a fair price. Nice experience all around. I highly recommend THIS location.

Jasmin was very helpful and courteous in helping me with questions I had about my storage.

Needed a quick storage space for a couple of months. The one we usually use was booked for the size we needed. Each location is individually owned so has their own pricing and specials. This location wasn't too far and offered lesser monthly than the rest and a monthly special. When we arrived, we figured out why. The cut off to get into most locations is 9 pm. The gate was broken, so no safety there. We did not see any cameras and our location was in a corner that did not offer good lighting. The road in the storage was extremely bumpy and narrow. Although not happy with the lack of safety, the check in process was easy. I did it online and they left the key in the storage unit. If you're unavailable during business hours this is a nice plus. I will continue using public storage, just probably not this location.

The young lady that helped me Jasmine was a Delight. Very friendly and knowledgeable made the experience very easy.

After losing my key and THEN accidentally having the locksmith open the wrong unit, with the help of Marie all was squared away. She was the consummate professional. Great PS manager!

Marie is a fantastic owner and definitely takes the time to listen. Communication is key and for any issues. This is my first time having a storage unit after and unexpected move, great prices and great management! Thanks Marie!

Marie was so amazing!! We had to move in the rain and she went the extra mile to make sure that we were taken care of. EXEMPLARY CUSTOMER SERVICE!!!

The staff here is very kind. Marie was very professional and helped me with all questions pertaining to storage. I would definitely recommend this facility.

Awesome customer service,friendly,informative definitely recommend!! Thanks Marie!! Truly a blessing

I had to get temporary storage while home searching. Marie was so helpful and her customer service skills were above reproach. Definitely she is one of the reasons I will come back and recommend others to this location. Keep up the great work Marie!!! Public Storage should be greatful to have you on their team. R/ Doc B US Navy Combat Medic (Ret)

Just moved into this location, and the process was so easy. Marie walked me through everything with a professional, but cheerful demeanor. She answered any questions I had and made sure I knew exactly what was going on. Prices are reasonable and customer service was great. Would highly recommend!

Marie was very nice and helpful

I have had my storage here for a little over a year now. I have seen a few different property managers over that time. Ms. Marie is by far the best. She is professional and caring. She has always made the experience of having a storage at this facility an easy one. I wouldn't plan on moving to any other as long as she is here! I appreciate feeling like my belongings are in the care of someone as excellent as she. Definitely recommend getting a storage here if you ever need one!!!

This is my first review ever, and would just like to thank Marie at this location for all her help and her great customer service. Will return again just to say hi to Marie..

Marie was lots of help this place very clean highly recommended

Marie is the best ❣️ very friendly and excellent service

The best customer service by Marie! Great Property to store at!!! Highly recommended

Marie gave the best customer service like ever omg

The BEST experience I've experienced in a while. Ms. Marie the BEST ALL AROUND! We'll definitely be sending more customers your(her) way. Thanks a bunch. ❤😊

Prices and customer service are the best here!!! Several different options to choose from ti match both needs and budget! Marie is so friendly, helpful and professional! Recommend this place 100% 👌🏽

Laurie is such a sweetheart. We walked in to get information And to a view a unit and she was so helpful. I usually don’t write reviews and I’m not very tech savvy so this is my daughters account, but I just had to leave a review, She definitely went above and beyond helping us. Give that lady a raise. We will be back, thank you Laurie!

Marie at the Wetmore location was so incredibly helpful. My father passed away and I was so worried about being able to salvage his things from the unit. She got me in touch with the legal department and got the situation sorted out and me into my father's unit in a matter of hours. Thank you so much Marie!

Laurie's awesome customer service skills made my decision to acquire a storage unit so easy! She was so patient and caring about our needs we rented on the spot.

Marie is simply the best! My family and I received a beyond customer service experience- it was Stellar! Marie is one of those “rare gems” when it comes to making sure the customer is well informed; and she so GENUINELY! It was our pleasure to meet, speak and work with Marie! She is just AWESOME!!!! :) Kind regards, J. Gafiuk

Great Customer Service by the Property Manager Marie!

I had a great experince at this location Marie was wonderful and very helpful thank you for the great customer service.

Last minute moving, and needed a place to store my miscellaneous stuff.. I was making a few calls to different storage companies. The customer service representative, Marie, was very helpful. Answered all my questions with such a positive attitude/manner. Definitely recommend to give this place a call, and ask for Marie.

I enjoyed working with Marie. She answered all my questions and handle all my concerns . Marie was professional and patience. Kudos!

Marie was very helpful . Times are hard for me right now but she made the process Easy.

Just what i needed. Easy in and out. Very helpful staff.

Laurie Davis was by far is the best customer service representative I have ever had and it was the best experience life are definitely approve 👍 and recommendations

Good customer service by Marie today!

Marie was the best ‼️‼️

I used this storage facility for 3+ years, and the staff were always courteous. I just closed my storage unit and Marie was so nice. I recommend this Public Storage

Just Wanted To Say Thank Yu Tu Laurie She Was So Sweet And Helpful, She Made It A quick And Wonderful Process And Because Of Her This Will Always Be My Storage Place If I Need It. Thank You So Much..

Moving my family to the area, and went into this storage facility with some questions, and was greeted with a friendly smile. Laurie was extremely helpful and knowledgeable. We will definitely be coming back to use this storage facility when our move comes. Thank you Laurie for all your help. You are amazing!

Marie was very nice and knowledgeable! She took her her time with us! I would definitely recommend this location!

Marie was the best when I needed assistance, she was quick to listen and respond. Thank you Marie, the extra space was exactly what we needed.

Marie was so helpful and friendly.

I had alot of questions and the lady I spoke with Marie answered every one. I was just shopping around but thanks to Marie I know what I need and I am a happy customer. Thank you Marie for all your help

I have had storage needs off and on through the years, but Marie has made the process so pleasant. She is wonderful and a asset to your company.

I love this place! Their employee Marie is absolutely fantastic! She is extremely helpful and knowledgeable. She has saved me so much time and grief. I highly recommend this location. I have been to several of them throughout the years and this one is by far the best.

Marie was very helpful and professional. I was very satisfied with the service.

Marie was very professional very helpful and I am completely satisfied with the service provided and the rate. Thank you Marie I will definitely be returning when needed.

When I Tell You That Marie Was AMAZING, Pleasant, And VERY Professional, I Have Encountered Many Good People But Marie Is Top Notch, Thank You Marie, I Appreciate You!!!!!!

always friendly service! helpful staff and good rates on storage units! Marie helped me with my all my moving needs!

Great customer service!! Thank you Marie for the great service!!

Marie was a great help, very friendly. I recommend this location to anyone

Marie made the process painless. She was friendly, courteous and took care of all my needs

This location is fantastic due to Marie. I booked this location from Wisconsin. When my family and I arrived to drop our items in storage Marie came out to greet us and help us find our storage unit 😊 coming from Wisconsin we did not think to bring water and to our surprise there Marie was with two bottles of water for my husband and I. She was amazing and public storage is lucky to have her as an employee.

Marie was super friendly and helpful. Our storage space was clean and ready for us when we arrived. We highly recommend location #24501!

Had a good experience purchasing a storage the ladie I think her name was marie very informative and nice help out alot. I would recommend getting a storage here thank you!!

I made a few calls for price comparison on storage units. I called your location and spoke to Marie was very proficient and able to assist me with choosing my unit within the same day. I appreciate the courtesy and service provided and will be referring my friends and family. Thank you Marrie!

Marie was awesome. Helped me out a lot. Figuring out what size storage I needed was a little hard, but she guided me through and got me the unit I needed no problem.

Great place, great location

Thank you so much Marie for all your help. You did a great job helping Me find what I was looking for. Thank you god bless and have positive and amazing day ❤️

This was my first time getting a storage unit and Arsenio made it so easy! This will make my closets SO much better since storing paints, tiles and other things from my renovation work takes up so much space! Thanks, Arsenio!

Marie is very nice. She’s very helpful. She helped us through the process easy and fast.

I would like to express my gratitude and appreciation for Marie's help in assisting me with moving out of my storage unit. Her patience in gaining an understanding of my situation, along with her knowledge and willingness to achieve resolve are to be commended. I would highly recommend her services to anyone looking to rent a storage unit from Public Storge on Wetmore Rd.

Marie was amazing! She helped me during these uncertain times during COVID-19. I will definitely be returning.

Went to public storage and Marie was very helpful and patient . She went through options and rates with me to help me find my best option. She was very knowledgeable,friendly, and willing to help!

Marie is awesome and very helpful.

Marie was very helpful. Awesome service!

Marie was extremely helpful. She kept us informed of all the details, although COVID-19 got in the way a little bit she was still extremely helpful.

Marie was absolutely fantastic! Completely upfront with all that was required, answered any & all of my questions without hesitation. She’s definitely a model for customer service.

Marie, the employee that I met while moving my storage items was very polite, helpful and pleasant. Even in the midst of a pandemic she took time to assist me with my questions and concerns. Highly recommend this location, especially if she's going to be one of the focal employees.

It's nice likewise very friendly efficient and nice handled everything within a few minutes

Had a great experience setting up my storage unit with Mike, very friendly and helpful and made the process very easy!

Mike grave outstanding customer service!

Nice place very quit and good people working there.

Mike L. Was great...very helpful.

Mike L. was super patient with my kids while we got all the paperwork done. Super professional. Love the space!

Great customer service from Mike L. Office and property were both clean. Thank you f or listening to me and for your patience.

Make it does make a great team they were very helpful I'm very happy with the service I got here! :-)

Michael was helpful and quick in getting me set up. The facility is nice and easy to negotiate. The price seems reasonable.

Excellent

Mike was extremely helpful and professional...highly recommend

Mike was very helpful and quick.

Fast and efficient staff. Nice clean units.

Letty is super duper sweet 💕 made it very easy.

Mike L is a great guy. Always friendly

Mike L. was pleasant, fast, and professional.

Mike is very nice. He did an awesome job and stayed late to make sure I had everything I needed. Great customer service 👍🏽

Letty was very helpful and courteous. Explained all processes and costs in great detail. Very positive experience.

Mike was amazing. He got me an amazing deal on a unit and made an extremely stressful day tonight less stressful. I highly recommend going to see him.

Mike got us a great deal

Mike is great!! Renting a unit was easy!! Thank you!!

Mike was very helpful

Mike does a fantastic job!! He got me a better rate than online

Mike and Ande gave me and my family excellent customer service..

Mike is super nice and kind. Always very helpful!

Michael was extremely helpful and friendly. He made me feel like I made the perfect choice choosing public storage. Michael was knowledgeable and assured me my stuff will be safe. He even offered me the insurance. Will definitely recommend this location to anyone!

My best"Bro."R.H.referred me I'm going to get a unit.in a few months Or So.Soon Too!.D.C.R.

Michael was an amazing help!! Can’t wait to see you a the auction 🤗🤗

Michael was extremely helpful and on time, no long waits

Michael Lichty was AMAZING!!!! Made moving day hassle free!!!

Manager was really nice and helpful. I was late getting there, which I felt bad about because they were closing, but he didn't act annoyed by that. Very pleasant. Facility was nice. Like the set up.

Got a great price and Michael was very accommodating and professional. he provided great information and suggestions on the items that I was storing.

Mike is a very wonderful man. Very helpful.

Mike was very friendly and knowledgeable. We are extremely happy with our experience :)

Great Location and Marie was such a great help today!

The property manager was very helpful in expediting the rental and also in giving good advice. So far, I am very happy with my experience with this site.

Thank you Mike for your courteous and friendly service.

Thanks Mike. He was efficient, accessible, and thorough.

Mike is really great, and helpful. He's always in a good mood, and works hard to make sure everything goes smoothly.

Mike has been a great help to me and my friend Reggie who is the his actual customer. He is always cheerful it's nice to just be around someone so happy.

Michael is SUPER AWESOME. Extremely helpful and kind. Definitely coming back in the future

Thank you Michael for showing me and my wife our new unit was located at yesterday! We like the location and Michael has been very nice and helpful!

Micheal was very nice and helpful I was able to get all of my moving done which is great☺️. Cheapest units in the area.

Michael is very knowledgeable, great help!

Mike has been a great help all through this process of selling my condo and moving long distance! Thank you so very much and I would highly recommend this storage facility and Mike !

Mike was very professional very helpful and I am completely satisfied with the service provided and the rate. Thank you Mike I will definitely be returning when needed.

Mike was great and helpful! Recommend

Michael was super awesome and helpful. Showed me all the units i needed to see and got everything taken care of swiftly. Thanks a lot Mike aka prisonmike ✌🏻

Mike was extremely helpful. Made Tue rental process seamless. Would definitely rent from him in the future.

Exceptional service provided by Michael

Not sure my head wouldn't simply explode with out Jennifer and her kindness and super sweet personality and attitude! Thank you for the professional and kind reminder calls! **Revised 23May2019** I went to leave a new review and Google keeps bringing me back here ... Can't believe my stuff has been living here for 5years now 😢 ... I miss my stuff!! And Jennifer if I'm honest!! Anyway ... Mike makes it a little less painful by being very sweet and genuine ... Keeps the place up nice and never seems to mind when I ask for assistance ... Always keeps an eye on me when I'm there alone lifting and shifting heavy things! The bill has gone up crazy amounts the longer I stay ... But I know he doesn't have any control over that 😢so I try not to fuss at him for it ... Sure would nice if we long term "residents" could catch a break once in a while 😢 ... or get some kind of discount for referrals ... My daughter has a box here too ... Couldn't even get them to donate a small box for a single month when I was collecting garage sale items for a fundraiser I was working on ... Area manager Mark said it couldn't happen ... So I rented it myself ... Thankfully, I had an old key and didn't have to buy another one. Hey corporate ... Are you paying attention?? You're in a community ... Maybe you could participate in it a little now and again!! *revised rant over*

Mike was great. Friendly. Recommend this property.

The employee, Mike was very professional and took care of my needs. I will recommend Public Storage to anyone who need's short or long term storage.

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Mike keeps a clean property.. he even found my friends wallet and returned it!

Mike is very nice and always helpful. Very easy to work with. Would recommend.

Staff is awesome at this location, thanks Mike!

Great service. Helpful.

Michael did a great job. Really appreciate his help

Mike the manager was fantastic he had great customer service and he followed through with an actual phone call when he said he would kudos mike great job buddy

Clean facility with very helpful staff. The manager (Mike) actually cares about the renters. Will go there for all of my storage needs!

Great customer service today from Marie

Went Public Storage this morning. Mike was super nice, facility was clean. So far so good...I give a thumbs up. Everything went smoothly!

Mike the property manager was of great help to my wife and I. He was the best source for finding the right storage unit for the the best price we have seen compared to other storage facilities in the area. As a result of his friendliness and hard work we have told several friends in the area they should come here for moving and storage needs!

If you could put - Stars I would the whole Public Storage experience was nothing but a con job after you sign the paperwork then they tell you you have to use their lock, then they tell you you have to buy their lock ,and then afterwards they tell you can't put your stuff in there until you buy their insurance. They're definitely taking advantage of the customer in every way possible. The only thing left now is to charge you to enter onto the property. All our stuff got wet in the rain, maintenance on the property is nonexistent

Mike was knowledgeable, resourceful, and a great motivator, in assisting me with my move out. He displays excellent customer service and doesn't hesitate to go above and beyond to meet his customers needs. It's obvious he enjoys his job and making his customers happy. I must say however, after renting a unit for my junk for the past 5+ yrs, I'm so glad to finally get it out! If I ever need a storage unit again, this would be the place

Mike was very friendly and took time to explain everything and show me several units. The rental process was quick and easy.

Marcie was very helpful

Very friendly staff 🙂

Mr. Mike is friendly and his store is clean. Went in to pay bill and it was easy peasy.

Thank you Mike for helping my daughter the other day!! You saved her a LOT of hassle! She was telling me how nice you were and how clean and safe the location is! Really appreciate you looking after my girl ... :/ and all of her junk!!! Hahahaha!

I went in to drop off payment for a close friend and the guy who was running it (Mike) was a great help. He even tried to get me to rent a unit for some of my stuff when I mentioned I would be moving in a few months. facility itself was well kept and nice looking as well. I am planning on using this public storage when I move now.l, and you should too.

This place has the best one month promotion in the business and ive used them many times. Michael and crew are very polite and attentive, as well as considerate when I was in a jam once.

Mike was helpful and courteous..... appreciated him walking me the process.

Great job! Mike was efficient and professional. I was able to quickly get the storage I needed set up and ready to go.

Michael was very helpful and nice

Mike did an amazing job signing me up for a new unit...I highly recommend this location.

Mike is great. Helps me out a lot

Mike was so sweet and amazing!! Really helped me out!

Great storage facility

I made a payment on my sisters storage there a couple of days ago and Mike was really nice and his store was clean.

Mike was very personable and friendly. We used this facility for many years (10+)before he worked here. I feel like if he had been here in the years past, we would have had better service. The overall facility and onsite personnel is great. However, one bit of advice, don't rent the unit on the very end of the back row that we just vacated. The units are open at the top 6"-12" of each wall (for airflow I'm assuming) and is not a problem unless your unit is on the end and open to the wooded area adjacent to the facility. We repeatedly asked for that space to be blocked with insulation or chicken wire etc...anything to keep the leaves, dirt and other detritus from covering our stored items (as well as easy access to rodents, mudwasps etc...). Nothing was ever done and it was too much of a pain to move a huge packed unit so we dealt with sweeping, blowing out and cleaning off our bins every time we needed holiday decor o e the years. Even then we couldn't get them clean enough to bring inside the house. Upon vacating our unit, everything that was not in a sealed bin (most of it) went to the city dump!

Hilda took great care of me. As a first time storage facility user I felt very safe and confident that my belongings would be taken care of. I'll definitely be recommending them to anyone looking for storage!

Was glad for Mike. He's very courteous. I was stuck on his property awaiting a tow truck and he let me sit in his office and drink water with him. Company could use more employees like Mike.

Great rates and even greater service. Michael was very knowledgeable and accommodating. Absolute pleasure to do business with.

Great service, Mike definitely made my day!

Needed a 10x10 quickly. Michael took me through the enrollment process with ease. Great location for my needs.

Mike was great! Place was clean and he was helpful - allowing me to make the payment for my mom and get on with my busy day

Needed a storage unit in a fast way!!!! The entire staff to include a property substitute named Letty, were extremely courteous and professional. Thank you for everything!

Mike did a great job of showing me the storage units and what space I needed for my items! Very friendly and helpful!! Thanks Mike!

Professional, Considerate and helpful! If I ever need storage again. I'm calling Mike here at this public storage! Thanks for everything!

Great service from Mike

Great service at the wetmore location #24501. Thanks Mike!

I had an awesome experience with Mike. I went in to make a payment for my mom and Mike made everything really easy for me. As soon as i walked in, I noticed the facility was very clean, and welcoming.

I had a great experience with Mike! I wasn't having the best day and I had to pay the storage bill for my sister to make my day even worse! I was greeted by Mike promptly when I walked in and the store was so clean .... Which was really nice and unusual for other storage locations I have been too! I would use this location for all my storage needs!

Anne C. made my move easy customer service was excellent

Super nice, and affordable. Thank you Anne Chastang for your help and hospitality

The manager, Jennifer, is very accommodating and helpful.

very good customer service!!

Excellent service from Jennifer!

I cant stand the lady Jennifer that runs this place but i give Public Storage itself fivestars

Both of my parents and I have had a storage here, cheapish and convenient although getting in and out of here can be a hassle but that's only because nacogdoches gets too crowded.

Jennifer was so helpful. I really Appreciated her friendliness!! Thanks

great place with the exception of the mice that are allegedly only in the upper building of the hill

Worst drive ever! It's like being on a roller coaster! This place should be leveled an rebuilt.

Im planning on moving to the area soon. Seems like a nice place friendly staff. Lupe was very helpful and professional, hope to be in soon

In a very trying time for me, Lupe was so helpful. It wasn't just about me getting a unit, but about getting me the RIGHT unit. Lupe really listened to me and was so friendly.

Friendly service very helpful

Jennifer was very helpful. She answered all my questions I needed and helped me select the perfect storage for what I need. Definitely recommend this location. Service was awesome

Jennifer is a great property manager! !!!

Very smooth phone process for reservations and they found local deals for me. Also very smooth process getting it all setup! Jennifer at the front office was awesome! Thank you Jennifer!

Came in on September 2 and customer service was awesome. All my question were answered. I recommend this place 😊👍

Good for the price

Awesome people at this location. Thanks so much!

Great environment, and great customer service! High recommend!!

Jennifer is the most helpful patient person. She makes my storage experience easier to handle and I recommend this location to everyone

The service was amazing, I registered on line and received a call the same day from Jennifer. She called to confirm the registration and to see if we had any inquiries. I informed her that we would be stopping in on Friday evening after work and once again very friendly explaining the check in process. Friday arrived and upon our arrive we met Jennifer, she recalled us and was extremely helpful. Thank you!

Jennifer is awesome!!!

Fast and friendly service!

Jennifer was very helpful and efficient

Easy usage and location

I had a great experience. Lord did a fantastic job and even have made a cold sprite:)

Lori was quick to help and so nice! Customer service like hers is why we have been here for years!

Lory and her district manager mark went beyond and above in order to help me figure out exactly what I needed in order to suit my needs. I love this company and wouldn't store my belongings at any other place.

Front desk person was very nice

Don't use this one, it's hard to access and filled with bugs!

Awesome service from Lupe.

Thank so much for making the process easy

Nice

Laurie was great, fast, easy set up for my rental unit

Great experience. Lory was very helpful.

Nice

Great staff. Easy opening and closing of account.

Staff is courteous, friendly, area is always clean

Great experience. Jennifer was very nice and helpful. I had a ton of questions and she answered them all :) I would definitely recommend this place.

Lory was the best... she was very very pleasant. ..wouldn't hesitate to go back to this location. LORY YOU ROCK!! BEST CUSTOMER SERVICE EVER!!

I had great experience laury was awesome I would rate her at 10 stars she was of so much help she turned my bad day around. I would recommend this location to anybody

Jennifer was an angel the process was painless as a former military wife's I know the drill awesome make my day

Great Experience, Lory was awesome!

Lupe is awesome and very professional.

Nice clean place. Jennifer was wonderful. She has great customer service, the paperwork was quick and easy.

Great location! Jennifer is great. Helpful and insightful.

Lupe was very helpfull thank you

Jennifer is great!

Jennifer provided stellar service!!!!

Jennifer is great and helpful, especially if we get stock at 9:15pm inside the storage property. Thank you Jennifer

Jennifer took good care of our needs for storage space kept up well inform..complete pleasure

Was a customer for 5 years and Jennifer and her team were very helpful and nice. My complaint would be that my rent increased from $124 per month to $202 per month in the five years I was a customer, otherwise i would give a 5 star rating.

Jennifer is great to work with! very friendly and helpful!

Lupe was great! The process was quick, but I didn't get a ride on the golf cart (my unit was by the front gate; she offered, but it was too darn hot)

Jennifer was extremely helpful and took care of our moving needs.

Jennifer is awesome...goes out of her way to help...thank you Jennifer!

This place was a life-saver for me. I was moving my son from San Antonio to Houston on a Friday night and at 5:45 we discovered we were going to have to put some of his stuff in storage. I didn't know where the closet storage unit was, so I called the Public Storage main number (which happened to be in California). This was the closest Public Storage to our location and even though they closed at 6:00 the manager on duty, Lupe, agreed to wait for us. It was 6:30 before we were finished with the tour and all the paper work and Lupe was gracious the entire time. I don't know what we would have done if we could not have gotten the storage unit, and I was so appreciative of the selflessness of Lupe. I cannot express my gratitude enough! Thanks Lupe!

Jennifer was very helpful, courteous, professional and knowledgeable. She made the whole process go smoothly. The place is clean and neat, I've never seen a speck of trash any time I've been there, except at the dumpster. Everyone is helpful and friendly, they are stocked with everything you could want for your storage and moving needs.

They are great! Have used them before and will again in the future.

Best service and customer care ever

just signed our lease with Jennifer she was very nice and answered all my questions. very pleased!

Friendly environment the lady helping me was nice showed me the storage and was friendly the whole time answered all the questions I asked her name was Lupe

Always excellent customer service from Jennifer. Highly recommended.

As stressful as this season always is, Jennifer helped to make it just a bit less stressful. Very polite, friendly, and knowledgeable. Made sure we were in the right size unit and answered all our questions. Paperwork was a breeze! Thanks!

Jennifer is awesome! My door wouldn't close & I was freaking out cause I had to get to work but couldn't leave my door wide open for my things to get stolen. She was so nice & calm. Knew exactly what to do to fix it. Thank you, thank you, thank you!

My experience with staff member, Jennifer was great. She was very thorough and friendly. However, after driving for 2 days relocating from NE, I arrived in the evening hours and it was dark and the lights were burned out by my unit. My movers had to move in by way of flashlight. I find this unacceptable and unreasonable. I brought this to Jennifer's attention and she said that upper management is waiting until next year to fix the electrical problem. She recommended to her manager that they at the VERY LEAST replace the bulb so that people can see when they go to their unit and move in and they told her it would not be replaced. I challenge all of the upper management team at Public Storage to move in a 17' Uhaul truck in the dark without lighting and see how efficient you can be. With that being said, I hope that when I visit my unit next time, there is lighting. Thank you.

Jennifer has been great help to me. Getting out of the military and beginning my life is getting stressful. I have been concerned about leaving my stuff there for a long period of time, but I know they are in good hands with Jennifer.

Great Customer Service! Jennifer and Gina

Gina is amazing!! Had a great experience dealing with Gina. Very friendly service and a friendly location!!

First time using a storage room and I have to admit I was afraid to leave all of my belongings stuffed in a storage room but after meeting the property manager Jennifer and talking to her I knew I was in great hands. Never had an issue with my storage room and the employees were always extremely helpful! After a long day of moving and vacating my storage unit Gina helped me check out. She was amazing even made me laugh, which is just what I needed after my long day. Next time I need a storage room Public Storage will me my first stop. Thank you for the wonderful experience.

The property manager Jennifer is just terrific! Anytime I needed information I knew I could rely on her to provide it. The location is nice and clean and always well maintained. Gina helped me after vacating my storage room and she was simply delightful! I will surely use this location if I ever need a storage room again.

Returning customer great customer service at this location

I've been with public storage for three years and have been very pleased with the service

Bought boxes from Jennifer - very nice!

Fast, easy and convenient with great prices!

Fast and easy. Great customer service. Returns calls promptly. Jennifer is a pleasure to meet.

As a long-time customer with this storage facility, I can honestly say I've been very pleased with their professional customer service. In the seven+ years I have been a customer I've only had one small problem occur, but it was corrected right away by a very professional employee who stayed overtime to help me. I would definitely reccomend this location to any potential customer. You won't go wrong with this facility location, or Jennifer and her staff.

Joyce is definitely a Keeper for sure. She is personable, helpful, and very customer oriented. If she hasn't been promoted, she needs to be. A great asset to your company! I love dealing with her!

Ladies...staff were awesome...second time now renting. Came back today because service was so great back 2006.

Excellent service, secure and clean premises.

Jennifer and her wonderful team are amazing. I've been at this location.for about three years, thank you for your service :-)

I have been a long long time at public storage. Jennifer the manager is awesome shes always helpful and happy to help if needed. She has great customer service. I work in the business with customers and its a pleasure to drop by and see her even if I had a bad day she makes me laugh and smile after talking to her.

Joyce was fabulous!!!!! Go Patriots!!!!

Jennifer and Joyce ROCK!

Great customer service. Haven't had any issues and the hrs of availability are great.

I've been a long-time customer of this particular facility. Over time, I've had some challenges with making timely payments. Jennifer, the facility manager I always work with, has always been an incredibly helpful and knowledgeable resource, and she has always helped me figure out how to work through each challenge. I've recently removed the last of the items I had been storing there, so I wanted to make sure that anyone considering using the Public Storage facility on Wetmore knew that they would be very well-treated and fairly and professionally assisted by Jennifer. I highly recommend this particular location, as long as you don't require a climate-controlled environment for your items. I also highly recommend using the online payment management features on their website. I already knew that I could make my payments at any Public Storage facility nationwide, but if I don't want to drive to a facility to pay, then I can pay online from anywhere I happen to be.