Public Storage Self-Storage Units at 20512 FM 1093, Richmond, TX

This storage location is clean and organized but the best reason to come over here is because of Carolyn, she is helpful, knowledgeable and so kind and made the process of getting a unit easy! Answered all my questions and offered great advice when looking at units!

Carolyn is awesome!

Ms. Carolyn is the BEST! She always goes above and beyond to help me whenever I have any questions and she also has the sweetest most positive attitude!

Mrs. Carolyn was very helpful and the service she provided was excellent! Thank you for assistance in my time of need.

Ms Carolyn assisted us recently and provided top tier customer service. She was friendly, knowledgeable and helpful! Truly a gem!!

Carolyn is the best.She is very helpful. I don’t know what I would have done without her

Carolyn WAS AWESOME! 5 STARS TO HER GREAT CUSTOMER SERVICE FAST AND FRIENDLY!

Carolyn was AWESOME! VERY PROFESSIONAL AND DID EVERYTHING IN A TIMELY MANNER AND VERY NICE

Mrs. Carolyn is so professional, kind, and has great customer service! She made the whole process so easy! She explained everything about the storage and let me know I could contact her if there were any issues! Such great customer service!!

I went to the storage on a last minute hope. Taylor was quick to action, and very Professional in her assistance regarding my immediate need. She explained the perks and benefits, and shortly after, she walked me through the property to my unit. I am extremely grateful for Taylor's Exceptional Customer Service, and willingness to see that I was completely satisfied. I can't thank you enough.

Very clean and technically advanced facility with great service. Taylor J. was very kind and helpful!

Carolyn was super helpful to us today, I would highly recommend this location of Public Storage to anyone with storage needs in this area. Fantastic!

Carolyn was extremely friendly and very helpful. She went to every length necessary to ensure that I would get the unit I needed, even phoned another store! She is incredibly knowledgeable about the ins and outs of the store and is very fun to talk to!

Taylor is amazing! She was very knowledgeable about the units and her customer service was beyond amazing! Thank you for the help I appreciate it!

Money hungry, poor customer service and if I could, I would remove all my belongings from here. I regret coming to Public Storage and I do not recommend

I leased a unit from this location today. The process was easy and painless. Carolyn was very helpful in assisting me with accessing my unit and showing me around. Thank you very much Carolyn!

Not so happy with service would not recommend it

Absolutely the best experience I’ve ever had with a storage facility. Taylor and Ms. Carolyn are prompt, professional, and very in tune with the needs of the customer. Customer service with them was always top notch. Taylor and Ms. Carolyn’s follow up and follow through was 2nd to none. I would walk in to pay my bill even though I could use the app to pay. It was always a pleasure speaking with them. The facility itself was well maintained and secured at all times. 10 out of 10 highly recommend Side note: Taylor is a gem I hope Public Storage sees her potential and work ethic. She is a breath of fresh air.

Service at this location was excellent! Taylor saved the day and got us a unit on the first floor and got us in and out really quick!

I just love Taylor and Carolyn! They are always soooo nice, helpful and professional every time I call or go in… thank you guys for all that you do to go above and beyond.

How much notice do we need to give to move out of storage?

Great experience! Clean and well organized.

Taylor, the attendant has superb customer service! She is delightful and has the most amazing disposition. I’m wishing her to go far in this company and far in this life. That’s how impactful her impression on me is. She’s a breath of fresh air, helping with a task that in many cases is not the most pleasant. She is super proactive, well spoken, and accommodating. In a world where customer service is at a low, she is top notch.

I am making another review for Taylor and this location for simple reasons AMAZING good customer service and the location is clean! Would recommend to anyone in the area to use the facility!

Excellent Customer Service!!

Just wanted to say thank you to Taylor! I needed a unit last minute, she was very helpful and explained everything perfectly.

Customer service at this location goes above and beyond. Taylor is a rare gem.

I would like to thank Taylor for her above and beyond service. Every moment in our conversation was enjoyable. It was like meeting up with family you haven't seen in years. I hope the company recognizes the excellent work ethic they have in this individual and would honor her for it. Thanks so much!!!! Happy holidays

Taylor has been awesome to work with. She helped me get a unit after my house burned down, and was very helpful and fast getting me what i needed.

Great management, staff is friendly and helpful. Property is kept clean and operational. I would recommend to anyone in the area if they need storage.

Taylor gave great customer service and got me moved in quick!

Overpriced and the gates seem to be broken alot. I will be moving out this month. But I feel like they really don't care.

Awesome facility! Excellent Customer Service. The staff there was so amazing, ready to assist with every issue raised, solved every of my concern with swift response. Remarkably neat place. To top it, Price is Great for that location! I'm happy I chose this place. Love it.!

Taylor is amazing 💪💪.. Her customer service is Phenomenal .. Whoop 🙌 whoop 🙌 public storage ….

Great job Danielle

Every time I have came in to view units the manager is always attentive and very friendly! Very easy to get a unit, would recommend 10/10

The staff really look out for you, especially Ms. Taylor.

Taylor was very kind and helpful in my unit transfer process. She greeted us with a smile and a helping hand. Thank you, Taylor 😊

Taylor provided the best customer service. The property is extremely clean and the access is very convenient. Looking for a place to store your belongs, look no further. It’s above a 5 star.

Very nice and helpful staff. Great facilities!

Great customer service and thank you very much!

Always a good experience when i go there!!! Taylor is amazing!! She deserves the maximum pay raise!!

Quick, easy and painless. Well done!!!

Taylor is the best

Taylor is so awesome

I have been a customer at this location for a few years. Taylor is always polite, professional and ensures all of my concerns are resolved. The storage facility is always clean and secure.

My ex;perience with Taylor was amazing. She was a delight on our first encounter when public storage transitioned into leadership. Now as I exit my unit, she continues to represent with grace , professionlism and respect, always taking the opportunity to reassure the customer, provide options and make certain the services that Pubic Storage offered are exceptional . Koodos to Tayor and the great job she does with the Public Storage at FM 1093

Taylor was incredibly nice and helpful with everything we needed!

This location is the best of the best.since public storage took it over has been awesome.You can count on Taylor the facility Manager all way there walking around,Checking the property.She will ask of you need anything and follow up with you.Taylor is by far the best customer service you can get.Stop by this location you will be very happy.

Taylor J was exceptionally helpful and friendly. I'd recommend Public Storage at 20512 FM 1093 in Ricmond, TX to everyone.

Never have carts available. Staff are very nice

Amazing experience so far at this location! After checking out the reviews it was an easy decision to come here and Taylor is fantastic to work with! So personable and informative throughout the setup process. Our unit was very clean and the app is easy to use. Would recommend this to anyone in the area!

Awesome customer service from Taylor and Erin. Made this process really easy

What Great Customer Service! Thank You Mrs. Taylor!

Such an easy seamless process on a last minute move. The manager Taylor was extremely helpful and knowledgeable. She deserves a raise she made my day.Thanks Taylor!

Taylor was professional, helpful, informative, and most importantly, honest! The storage facility is clean and in a perfect location for our storage needs.

Taylor is great! I recommend anyone to store at this location and with Taylor! Thanks for all your help!

I love the location. Isn't far . This must be one of the newer facilities because it was so clean and open. I used a Cube Smart at the Sugarland location some years back on hwy 6 next to McDonald's. I cringed at putting my furniture in. I had to sweep and place several layers of plastic bags down just so I wouldn't feel like my things were touching the ground because I wouldn't have been able to rest. Update: Came back here to rent again. I came after hours not intended to need anything from the office, but due to user error I couldn't get my unit open. Taylor was the best ! She not only stayed after hours to show me how to get in my unit but logged back in and processed my refund because I had my own lock. She went above and beyond! Dealing with the public isn't easy but Taylor remained helpful.

I recommend Taylor was amazing took time to show me the units also guide me through the process I really recommend Public Storage!!

We had a great experience with this public storage. The facility was clean and secure. Taylor answered all of our questions and was so patient and kind. She is absolutely amazing.

This one of the best storage facility I have ever rented from. Taylor was so professional, courteous and friendly. Taylor answered all my questions and thoroughly walked me thru the entire process from signing to seeing and knowing how to access my unit. Thank you Taylor 😊

I had a great customer service experience with Taylor. She took her time to explain the process thoroughly. I will definitely recommend my friends to this location.

Taylor, the manager was great! Her attitude and commitment to provide the best customer experience is just amazing . She is very helpful and a very positive attitude. I definitely recommend this place.

Easy to access, clean facility, and it feels safe.

Wonderful experience all the way around. Taylor was fantastic! She listened to what I needed and made suggestions. She took my needs into consideration and was not bothered when showing me different units whole we figured out our needs. The units are very clean and easy to access. It was an all around fantastic experience and i wouldn't hesitate to recommend this property for storage needs.

Very professional and helpful. Gary answered all my questions. Come and get your storage unit here!

Nice, clean place. Gary was super helpful and nice.

Great customer service and overall experience!!!

Gary was very nice and cheerful. He also was very informative.

Clean storage, awesome staff. I have been here for more than 2 urs. Gary is a great guy. Always ready to help anytime.

Excellent customer service by Gary. Explained the lease process and was extremely helpful in our decision to pick our unit. Facilities are also very clean and well maintained.

Clean, secure storage, highly recommended

Gary was extremely professional and was very informative on what my needs were regarding storage. Will definitely recommend this location to others.

Gary at front very helpful. Got me out of there super quick, explained everything and made everything understandable on the first go. The facility was organized and clean all throughout.

Mr. Gary is a very friendly informative person! Great customer service and overall great help ! Gave me a tour of the place and layed down all the details of the paper work ! Overall highly satisfied!

Property was very clean. Property Manager Gary was very helpful, professional and informative.

Just rented a storage unit here. Gary knows customer service! Thank you Gary for being so helpful. I made the right choice selecting your location!!

Gary is the man! Got me the perfect unit for a good price. Highly recommend this place

Gary's a very nice guy , he explained everything to me and made me feel very comfortable about getting my storage.

What a wonderful storage environment with a professional attitude coming from MR GARY . I will advise you ask for him . Awesome gentleman . Paul E

Great pricing and service with Jessica! And I visited cube smart and storage wear before deciding to go with US storage centers :) I’d recommend this place to anyone!

Gary is AMAZING!!!

Gary has a great sense of humor and super kind. Thank you so much Gary!!

Location is very clean and maintained well. Gary is professional and always available to answer any questions. I was referred and will continue to refer others.

Jessica is the best for everything

Great service

Clean and safe environment. Gary is extremely helpful and professional.

Gary is great to work with. Easy access in and out.

Jessica woods was very friendly, knowledgeable, helpful to any questions that I had and very patient.!!

User experience was excellent. The property manager, Gary M, made the process efficient & simple. Overall, I would recommend anybody in the market for a storage rental to come here.

Really Enjoyed the detail walk thru and explanation about the storage units and best options with 1st month free with a nice month to month lease….Gary you did good work, Thanks!

Very nice/clean place and great prizes!

I was in need of a storage unit and lucked up on this location. The location is convenient, clean and climate controlled. I’m very thankful to Gary. He provided great customer service, patience, and ensured that all my needs and concerns were met.

Very good service by Gary!!

Very clean and nice place, with reasonable price!

Gary is super friendly and helpful. Place is clean and seems well kempt

Very clean and well kept. Gary is very knowledgable and helpful. Easy experience.

Clean and organized! Great staff that helped me find the right size unit for my stuff 😀

Clean and secure facility, easy sign up, and great service from Gary!

Love it!! Mr Gary helped me and was very helpful .. got there a couple of minutes before closing time and he was so nice to actually take his time showing me the procedure and the unit!! Thanks

Been a customer since 2018. Always clean and the people always helpful and friendly.

Gary was extremely helpful and explained everything very well. Would recommend this facility if in need of a storage unit.

Very good pricing, clean facility. Easy to get set up. Gary the property manager was a great help.

Gary at the office was super wonderful and helpful 👏

Nice clean place!! Gary very nice and professional and very helpful!!!

Just rented storage from this place and all looks good. The facility and units are clean, and Gary was very helpful in getting us started. Prices seem to be competitive with other storage facilities. So far, so good!

Gary was awesome. I came in to get my new code and he took time to go over things a help me understand all about the lease. He’s the right guy for this job. Thanks Gary!

Very nice place with amazing prices!! We were taken care of my Gary (the property manager) he was very helpful and polite!! I would definitely recommend this place to anyone in need of a storage unit.

Nice place, Gary was very helpful!

We have been here for about 2 years now. All has been well and the manger there (Gary) has been absolutely helpful every single time I’ve required assistance.

Gary was very nice explain me everything about the storage

Gary is an awesome guy with excellent human relations. He made me feel so welcome.

Excellent service

Nice clean storage facility. Gary Moore the manager is very helpful and pleasant.

Very clean place and friendly service staff was very helpful .

Awesome storage, Gary took good care of us, got our second storage unit today.

Clean storage site! Great rates.

Gary was really nice and helpful. The storage center is very clean and beautiful. Great experience!

Clean place, Gary was very helpful and accomodating. Great experience.

The Customer service amazing

US Storage Centers very professional, clean, smells delightful, nice jazz music playing. Storage units are nice, clean, new, spacious. Gary is very knowledgeable, friendly, and super nice. Thanks Gary for making my first time renting a storage unit enjoyable and effortless.

Gary facilitated our storage experience with extreme ease!! Excellent customer service and a very clean environment!!

Clean facility. Good location. Professional staff who was so helpful guiding me through the process renting a unit.

Nice and clean environment. Great customer service.

Gary, at the Richmond site, is awesome! He was friendly and helpful getting my third unit. The site is clean and well maintained.

Thank you Jessica at US Storage what great Customer service she provided, giving us a tour and instructions on using the Facility and help with moving carts we really appreciate her great Personality! And how clean this facility is. Glad we chose US Storage Thank you again!

Gary was very helpful! Clean, organized, and great prices! Conveniently located off Mason Rd and has 3 different access points.

very clean facility nice property management gary very helpful. Would recommend

Gary made moving easy!! Great customer service.

Needed a storage unit quickly and Gary was awesome to work with! He was able to assist me over the phone to rent out a unit and had it ready to go in very little time. After completing the online agreement, I happened to show up later that evening to find the unit, but it was 3 minutes before the office closed. Gary came to the door and made sure that I was taken care of before they closed. You can’t beat that kind of service and he was very patient and helpful while getting my unit ready. Thanks for all of your help! It made a stressful last/minute situation so much easier! I can’t forget to add that the storage space was very clean! That was also a plus!

Gary was awesome! And the storage is super clean and very well taken care of. I absolutely will continue to come back and recommend!

First time renting a storage unit. Gary was very helpful and the unit looks clean.

Gary's awesome. He's very helpful and kind. Storage unit is nice and clean. I would use this storage center again in the future.

Gary is very helpful and friendly

Great customer service!

Love this storage facility!!! So clean and safe. I highly recommend.

Gary was extremely helpful and courteous. Knowledgeable and got us set up quickly. Property is very clean, well lit. Thank you!

Gary was so nice and helpful! He explained all of our questions throughly and brought out all of our products I need to make my move easy. Thank you again!

After searching long & hard all over katy we decided to go with US storage & couldn't be more pleased! Wonderful staff, easy process & well maintained & clean facility. They also have the best promotions in town, would recommend to anyone!

Gary was a huge help! Great place for storage

Excellent place! Highly recommend!

Very kind staff. Gary is very nice! Very clean units and their hours of access are legit (not only until 7 pm like other places). Thanks guys!

Gary was very professional and a huge help. The place is very clean and safe.

Gary attended to us today (Jan 22 2021) he has excellent customer service skills. He is pleasant and professional. We came 2 days ago (Jan 20 2021) to look at the place and compare it to other storages. We met Tiffany, she was also awesome and friendly. This is a great place. I will leave an updated review at the end of our tenancy. The place is clean and looks safe.

Great Service

Very clean, secure and safe place. Excellent customer service.

Gary was awesome, with the 50% discount on few months really helped me get two storages everything worked out so good for us. I'd recommend US Storage for your storage needs. Easy access from Mason and from FM 1093.

I was looking for a storage apartment at the very last minute. US storage center crossed my mind and I decided to go inside to check the availability. I’ve never rented a storage and was a little overwhelmed in the process. With time not on my side Gary helped me from start to finish very delicately and efficient. I recommend US storage center to anyone! With a customer service background Gary did an exceptional job!

Very helpful and courteous staff. Reasonable price and storage area is clean.

I am very disappointed how can they jump up to 20 dollars more in less then a year that’s a rip off to customers and I wasn’t even informed about it till it was time to make my payment I am not pleased and will tell other people about it that’s not how you do your customers, be more Professional to jump up 20 is a complete rip off for sure and less then a year I think they have it planned that way to make you think your getting a deal but your not i am so disappointed on how you do Business

Great place to store your things. Very professional. Easy access in and out of the storage building.

Clean and very responsive personnel.

Very clean and friendly staff. I would recommend this facility to everyone. Gary was very patient and knowledgeable.

Great Place! Awesome deals!

Gary, Jessica and Danica were super helpful and knowledgeable when speaking with them and getting me set up.

I had great experience working with Gary, he explained everything I need to know about my new unit well.

Gary was very friendly and got us the set up for the exact storage rental we were looking for!

Easy reservation, you can handle everything online or in person. I decided to come here due to a great promotion going on. Nice and clean.

Great location. Friendly service.

Extremely friendly staff and very clean facilities. Best deal I found in the area!

Great experience really appreciated the way they continued to follow up with me for my business.

Amazing property and great management team, if you need help ask for Gary. Thank you so much for your help.

Great place. Gary was very helpful!

Gary was amazing to work with. I feel so comfortable storing my personal items here!

Gary was awesome, we are very happy to get a storage here 😊

The facilities and the attention are excellent! Mr. Gary was very kind! Fully recommended 👍🏻

Great service. Helpful staff. Clean and secure. Made several changes to larger storage space and staff was very accommodating.

Cheaper than the rest and nicer storage units. Clean! And Gary was extremely helpful!

Fast check-in! Clean location and friendly staff.

I highly recommend this self-storage. The place is super clean and well secured with affordable price. Gary was very friendly and professional, he clearly explained everything to me. I was so impressed by the place and the way the manager was dealing with me.

Excellent service!!!

excellent place to keep your things stored, clean, comfortable, easy access and excellent attention received from Gary.

Gary was great! Got me in and out and showed me the perfect unit!

Gary was extremely helpful. The property was safe and secure. Definitely recommend to others

Great customer service

I love the place clean and manager very kind person.

Gary helped us set up our storage unit, he was extremely helpful

Easy to rent. Great service.

Great experience and the manager Gary was extremely knowledgeable, offering a good array of options for storage space and great pricing to meet our needs. Definitely recommend this US Storage Centers facilitate if you live in the Cinco Ranch/Katy/Fulshear areas over other choices you may have. PS Very clean and secure!

I had a great experience at this location. Gary was very helpful and gave wonderful customer service. The process was quick and easy.

US Storage is AWESOME!!! Walked in, got my unit within about 10 min. Gary got me in and out making sure I was 100 percent happy and did not waste any of my time which I truly appreciate. Easy access from 1093 and Mason.

Everything went smooth, Gary was great and showed me a very clean unit. The whole property is in a great location and very well kept!

Excellent service from Ms Tiffany!

Went in and Gary was amazing! He gave me a great deal and was extremely helpful! Thank you guys!!

This facility looks brand new. Very well kept premises and plenty of affordable storage. I got the three month special online and later met Gary the manager to get the keys. Super polite and helpful. I’m verily pleased with my experience thus far.

The facility is very clean and secure. Climate controlled storage was a plus. The property manager, Gary, was very helpful and accommodating.

Gary was super nice and got everything going for me quickly. It’s also located in the perfect place.

Excellent service, good price and very clean place! Gary, the manager was very professional, friendly and helpful in finding the unit for my needs. Highly recommend this place!

Easy, and efficent set up and great price. Gary was thorough and knowledgable.

Gary was amazing. He took the time to explain everything in detail. Great experience!

Excellent Service! Gary answered all of our questions and concerns, he was very helpful throughout the whole process! Facility was very clean and well maintained. Would definitely recommend this place if you’re looking for storage.

Do you sell boxes and moving supplies?

When can I move in?

What forms of payment do you accept?

What type of documentation do I need to provide in order to rent a space?

Do I have to pay to reserve a storage unit?

What sizes do you have and how much do they cost?

Do I need to sign a long-term lease?

Can I stop by to view the facility or do I need a storage space?

Do you guys offer online rentals?

What times do I have access to the gates?

How do I make a payment?

Do you guys offer discounts?

Are there any items that I am NOT able to store?

Do I need to bring my own lock?

Good

I Love the accessibility to the facility. I wish it was 24hrs.

Love love this storage facility! Clean, secure, nice/helpful staff. Highly recommend

Great place for storage of household goods. Reasonably priced for the amount of storage space compared to similar sites with the same sizes. Conveniently located right off West Park Toll. Has 3 different entrances into the site and multiple places to enter into the building. Offers out side and climate control storage units. Video monitoring and code access offered.

Very easy and pleasant experience.

Excellent services and prices

Pascha was very knowledgeable and helpful.

Excellent service! Manager was very professional and helpful in finding the right unit for my needs. Highly recommend this place!

Excellent!!! I shopped around and chose this location last minute. The other places I looked were more expensive for a smaller space and I didn't feel like my things would be safe or well kept there. It's new, clean, climate controlled, gated and has a great price! Definitely reccommend. Also Nathan in the office was helpful and friendly.

Nathan did a outstanding job of getting us into the perfect storage unit. He was fast, friendly and very informative. The storage facility is new, very clean, and set up well.

Great, Friendly experience signing up with CubeSmart!

Excellent service, these guys go way beyond the customer service that would be expected. These are genuinely nice people and the facilities are new and clean. The security is such that I never feel nervous about being here.

Good service

Nathan has been more than helpful and kind!! Ask for Nathan’

Great place. Nate really did an awesome job getting me the right space for the right price.

Clean and convenient. Staff is very friendly, helpful, and knowledgeable. Prices are very reasonable and the staff was extremely helpful in helping me decide how much space I needed. Highly recommend it!

Great service Nate answered all my questions and got my unit today plus a month free, thank man!!

Great service!! Answered all my questions and calls promptly. The manager, Nate, helped me through the entire 3 week process from day one. At closing I had the pleasure to meet another manager, Shaun, and he was very helpful as well. They truly have gone above and beyond. Even with the expected small obstacles and hiccups of a grand opening, they seamlessly helped me around every one. Received what I believe to be the best rate for storage in the area. I shopped around. Facility is brand new, in an excellent location and there are many affordable options. I’m moving from one Cubesmart to this facility to be closer to home. Both Cubesmart facilities have been excellent and made this an easy transition. 5 Stars for 5 Star service. Thanks guys!!