I cannot recommend Carol enough! She has gone above and beyond to assist me with my storage unit, making what could have been a stressful process so much easier. Her friendly demeanor and excellent communication skills stood out from the start. She was not only warm and approachable but also incredibly knowledgeable—able to answer all my questions with clarity and patience. Carol’s commitment to exceptional customer service is evident, and I feel fortunate to have had her help. She is truly an asset, she is the reason I’ve decided to get another unit at this location. Thank you, Carol, for your outstanding service!
Let me know if you’d like any adjustments!
I love this place! Clean and run well. Really great customer service. Carolyn helped us today and she was friendly, helpful, understood what we needed and went above and beyond. I'm an employer with front desk staff, and Carolyn really impressed me. Keep up the great work!
1) this location will get you in with a nice price but then within 6 months will jack the price to an insane level.
Started me off with $150 per month for a standard unit.. then upped it to $270 with no notice, no email, no contact. Just starting charging me.
Office is impossible to get a hold of, nobody answers the phones.
There's very few carts and when removing my stuff had to spend 30 minutes searching for what appeared to be the only cart in the entire facility.
Would not recommend at all.
After all the ups and downs of getting situated with this awesome storage Erin helped me and reassured me with all of my questions and issues and I'm forever grateful. See you guys tomorrow 💜
Carolyn is amazing. She is very helpful. I appreciate all of your help today.
Carolyn is awesome. She was patient in walking me through the facilty options and showed different options. Amazing customer service. Thank you.
Ms Carolyn was very nice , great customer service
What a great experience I had with Carolyn today. Amazing service and all my needs were met with a smile. Thank you!
The ladies in the office were Fantastic!! Very friendly and kind.
I had a storage unit at this place for a year. When it was time to get my things I realized I didn’t have the key to my lock and Mrs. Carolyn the manager was a super big help, she went above and beyond to help me. Also, kept me updated! I was appreciative of her because it’s hard to find people who actually like their jobs and want to help. She’s definitely an asset to the company! Thank you public storage!
Unfortunately, I took away 2 stars because whenever we go there, no workers are there. Also, sometimes there are not enough carts or can't find them; the gate isn't working or the elevator. But 3 stars are because at least when they are there so far the customer is good and they are friendly.
Jean and Carolyn were wonderful to work with and highly recommend this location for the best service!
Be careful we rented here and our unit was broken into. Sadly, management was no help. The manager Caroline, even had the nerve to ask my ex-husband if I broke into the storage and stole our belongs. How ridiculous! Its a nice area so you think your items will be secure.
Fantastic service and helpful service by Ms. Carolyn and Ms.Jean
Helped throughout the process and getting the storage space.
Five stars for the ladies.
Come and get serve by the most helpful employees ever. Should definitely get a raise!
Carolyn and Jean were magnificent. I got a unit and they were helpful every step of the way. Thanks guys.
Everytime I come into public storage Mary is helpful. She is also really patient and has made utilizing this storage location easy for me. Thank you Mary!
Omg, Carolyn is the greatest. She’s sweet, kind, knowledgeable and so very helpful. I was so blessed by her today. I’m so glad I was able to meet her. We need more incredible people like her in this world. You must go see her. She’s exceptional.
Ms. Carolyn was amazing! Needed a unit and had questions from initial online research. She helped answer all the questions and even stayed after closing time to get me situated. Ms. Jean popped in during the middle of signing up and she was also a gem of a lady!
Property was clean and safe. No complaints whatsoever!
Miss Carolyn is wonderful and her expertise made our experience awesome. She is an outstanding employee so I recommend this location to everyone. RENE AND Monty
Great place of business, kind employees, and a great manager, Ms. Gina helped me find the storage unit I needed and was great help. I looked forward to keep doing business here. And I would highly recommend.
Carolyn provided great customer service, very welcoming and attentive. The location is clean and the exterior is well kept. If you’re looking for a storage facility I recommend this location in Richmond Tx!
Exceptional service! Jean and Carolyn are amazing, personable and very knowledgeable! Very clean storage space coupled with a great customer experience. I would recommend this team without hesitation!
Most courteous manager, she discussed various options and accommodated our request for a unit close to entrance.
Carolyn and Jean were awesome, they guided us and helped us found the perfect storage space for us. Very patient and kind . The type of employees every company needs!!!
Excellent service! I previously rented a small space and needed something bigger. I chose to stay due to the cleanliness and the customer service; especially Carolyn she made it so easier to move units and move in.
Good place to rent a storage spot
Ms Jean and Ms Carolyn were very helpful with the information and move in
I really want to thank Ms. Carolyn for her assistance in resolving my issue with my unit. I appreciate her thoughtfulness to seeing this through. She really made my day. Such a warm spirit.
Thanks Ms Carolyn.
And Ms Jean for the pen :)
Ms Jean and Ms Carol took AMAZING care of me! They answered all of my questions and made reserving my storage unit quick and easy!
Nov 2023... So disappointed in the Public Storage on FM 1093 and 99. I'm ready to move to a new storage facility. Why? The ever increasing prices. There are never any trolleys available. But today was the final straw. The price we pay for this place and they can't seem to replace an obviously BROKEN trolley. 🙄 I'm done!
I had a storage unit here for a couple of years. The staff at the Administrative office were always nice and helpful.
The facility itself is kind of old, has poor lighting and smells humid. When an entrance door breaks down Corporate takes forever to fix it. They jack-up the rental price to quite unreasonable percentage levels. I am glad I moved somewhere else.
Ms. Carolyn was so friendly and very helpful. She went above and beyond to make sure I had a space that was just right for my needs.
I highly recommend this business. Ms. Carolyn's customer service is second to none, I was completely impressed with her professionalism, going above and beyond to help find me the perfect unit space. My correspondence with Ms. Carolyn regarding my appointment was consistently outstanding, exceeding my expectations every time.
Carolyn was great got my unit for me fast and in great location.
Awesome service. Mrs. Carolyn was great.
Let me say that Ms Carolyn is AMAZING! She made sure my items were secured and taken care of. I would recommend this location for anyone needing a storage space.
Ms. Carolyn is truly the main reason I love this storage place. Genuinely a sweet lady, and very attentive property manager. When I had misplaced my keys and needed to get the lock removed and replaced, she helped me go through that entire process and was very prompt when we all scheduled a time to meet up the next day to get it all done! The storage building is well maintained and very secure, I'm just glad to work with real kind people! Makes me feel both safe, and seen!
This storage location is clean and organized but the best reason to come over here is because of Carolyn, she is helpful, knowledgeable and so kind and made the process of getting a unit easy! Answered all my questions and offered great advice when looking at units!
Ms. Carolyn is the BEST! She always goes above and beyond to help me whenever I have any questions and she also has the sweetest most positive attitude!
Ms Carolyn assisted us recently and provided top tier customer service. She was friendly, knowledgeable and helpful! Truly a gem!!
Mrs. Carolyn was very helpful and the service she provided was excellent! Thank you for assistance in my time of need.
Carolyn is the best.She is very helpful. I don’t know what I would have done without her
Carolyn WAS AWESOME! 5 STARS TO HER GREAT CUSTOMER SERVICE FAST AND FRIENDLY!
Mrs. Carolyn is so professional, kind, and has great customer service! She made the whole process so easy! She explained everything about the storage and let me know I could contact her if there were any issues! Such great customer service!!
Carolyn was AWESOME!
VERY PROFESSIONAL AND DID EVERYTHING IN A TIMELY MANNER AND VERY NICE
I went to the storage on a last minute hope. Taylor was quick to action, and very Professional in her assistance regarding my immediate need. She explained the perks and benefits, and shortly after, she walked me through the property to my unit. I am extremely grateful for Taylor's Exceptional Customer Service, and willingness to see that I was completely satisfied. I can't thank you enough.
Very clean and technically advanced facility with great service. Taylor J. was very kind and helpful!
Carolyn was extremely friendly and very helpful. She went to every length necessary to ensure that I would get the unit I needed, even phoned another store! She is incredibly knowledgeable about the ins and outs of the store and is very fun to talk to!
Carolyn was super helpful to us today, I would highly recommend this location of Public Storage to anyone with storage needs in this area. Fantastic!
Taylor is amazing! She was very knowledgeable about the units and her customer service was beyond amazing! Thank you for the help I appreciate it!
I leased a unit from this location today. The process was easy and painless. Carolyn was very helpful in assisting me with accessing my unit and showing me around. Thank you very much Carolyn!
Not so happy with service would not recommend it
I just love Taylor and Carolyn! They are always soooo nice, helpful and professional every time I call or go in… thank you guys for all that you do to go above and beyond.
Service at this location was excellent! Taylor saved the day and got us a unit on the first floor and got us in and out really quick!
Absolutely the best experience I’ve ever had with a storage facility. Taylor and Ms. Carolyn are prompt, professional, and very in tune with the needs of the customer. Customer service with them was always top notch. Taylor and Ms. Carolyn’s follow up and follow through was 2nd to none. I would walk in to pay my bill even though I could use the app to pay. It was always a pleasure speaking with them. The facility itself was well maintained and secured at all times. 10 out of 10 highly recommend
Side note: Taylor is a gem I hope Public Storage sees her potential and work ethic. She is a breath of fresh air.
Great experience! Clean and well organized.
Taylor, the attendant has superb customer service! She is delightful and has the most amazing disposition. I’m wishing her to go far in this company and far in this life. That’s how impactful her impression on me is. She’s a breath of fresh air, helping with a task that in many cases is not the most pleasant. She is super proactive, well spoken, and accommodating. In a world where customer service is at a low, she is top notch.
I am making another review for Taylor and this location for simple reasons AMAZING good customer service and the location is clean! Would recommend to anyone in the area to use the facility!
Excellent Customer Service!!
Just wanted to say thank you to Taylor! I needed a unit last minute, she was very helpful and explained everything perfectly.
Customer service at this location goes above and beyond. Taylor is a rare gem.
I would like to thank Taylor for her above and beyond service. Every moment in our conversation was enjoyable. It was like meeting up with family you haven't seen in years. I hope the company recognizes the excellent work ethic they have in this individual and would honor her for it. Thanks so much!!!!
Happy holidays
Taylor has been awesome to work with. She helped me get a unit after my house burned down, and was very helpful and fast getting me what i needed.
Great management, staff is friendly and helpful. Property is kept clean and operational. I would recommend to anyone in the area if they need storage.
Taylor gave great customer service and got me moved in quick!
Overpriced and the gates seem to be broken alot. I will be moving out this month. But I feel like they really don't care.
Awesome facility! Excellent Customer Service. The staff there was so amazing, ready to assist with every issue raised, solved every of my concern with swift response. Remarkably neat place. To top it, Price is Great for that location! I'm happy I chose this place. Love it.!
Taylor is amazing 💪💪.. Her customer service is Phenomenal .. Whoop 🙌 whoop 🙌 public storage ….
Every time I have came in to view units the manager is always attentive and very friendly! Very easy to get a unit, would recommend 10/10
The staff really look out for you, especially Ms. Taylor.
Taylor was very kind and helpful in my unit transfer process. She greeted us with a smile and a helping hand. Thank you, Taylor 😊
Taylor provided the best customer service. The property is extremely clean and the access is very convenient. Looking for a place to store your belongs, look no further. It’s above a 5 star.
Very nice and helpful staff. Great facilities!
Great customer service and thank you very much!
Always a good experience when i go there!!! Taylor is amazing!! She deserves the maximum pay raise!!
Quick, easy and painless. Well done!!!
I have been a customer at this location for a few years. Taylor is always polite, professional and ensures all of my concerns are resolved. The storage facility is always clean and secure.
My ex;perience with Taylor was amazing. She was a delight on our first encounter when public storage transitioned into leadership. Now as I exit my unit, she continues to represent with grace , professionlism and respect, always taking the opportunity to reassure the customer, provide options and make certain the services that Pubic Storage offered are exceptional . Koodos to Tayor and the great job she does with the Public Storage at FM 1093
Taylor was incredibly nice and helpful with everything we needed!
This location is the best of the best.since public storage took it over has been awesome.You can count on Taylor the facility Manager all way there walking around,Checking the property.She will ask of you need anything and follow up with you.Taylor is by far the best customer service you can get.Stop by this location you will be very happy.
Taylor J was exceptionally helpful and friendly. I'd recommend Public Storage at 20512 FM 1093 in Ricmond, TX to everyone.
Never have carts available. Staff are very nice
Amazing experience so far at this location! After checking out the reviews it was an easy decision to come here and Taylor is fantastic to work with! So personable and informative throughout the setup process. Our unit was very clean and the app is easy to use. Would recommend this to anyone in the area!
Awesome customer service from Taylor and Erin. Made this process really easy
What Great Customer Service! Thank You Mrs. Taylor!
Taylor was professional, helpful, informative, and most importantly, honest! The storage facility is clean and in a perfect location for our storage needs.
Such an easy seamless process on a last minute move. The manager Taylor was extremely helpful and knowledgeable. She deserves a raise she made my day.Thanks Taylor!
Taylor is great! I recommend anyone to store at this location and with Taylor! Thanks for all your help!
I love the location. Isn't far . This must be one of the newer facilities because it was so clean and open. I used a Cube Smart at the Sugarland location some years back on hwy 6 next to McDonald's. I cringed at putting my furniture in. I had to sweep and place several layers of plastic bags down just so I wouldn't feel like my things were touching the ground because I wouldn't have been able to rest.
Update: Came back here to rent again. I came after hours not intended to need anything from the office, but due to user error I couldn't get my unit open. Taylor was the best ! She not only stayed after hours to show me how to get in my unit but logged back in and processed my refund because I had my own lock. She went above and beyond! Dealing with the public isn't easy but Taylor remained helpful.
I recommend Taylor was amazing took time to show me the units also guide me through the process I really recommend Public Storage!!
We had a great experience with this public storage. The facility was clean and secure. Taylor answered all of our questions and was so patient and kind. She is absolutely amazing.
This one of the best storage facility I have ever rented from. Taylor was so professional, courteous and friendly. Taylor answered all my questions and thoroughly walked me thru the entire process from signing to seeing and knowing how to access my unit. Thank you Taylor 😊
I had a great customer service experience with Taylor. She took her time to explain the process thoroughly. I will definitely recommend my friends to this location.
Taylor, the manager was great! Her attitude and commitment to provide the best customer experience is just amazing . She is very helpful and a very positive attitude. I definitely recommend this place.
Easy to access, clean facility, and it feels safe.
Wonderful experience all the way around. Taylor was fantastic! She listened to what I needed and made suggestions. She took my needs into consideration and was not bothered when showing me different units whole we figured out our needs. The units are very clean and easy to access. It was an all around fantastic experience and i wouldn't hesitate to recommend this property for storage needs.