Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 920 Cook Ln, Prosper, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 16/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 16 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 17/mo
Small 5'x5'- climate controlled
- inside unit
- 1st floor
$ 17 /mo $ 22Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x10'Online only price$ 27/mo
Small 5'x10'- climate controlled
- upstairs access via elevator
$ 27 /mo $ 33Best Price Label+ one-time $29 admin fee
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5'x12'Online only price$ 30/mo
Small 5'x12'- climate controlled
- upstairs access via elevator
$ 30 /mo $ 37Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 33/mo
Small 10'x5'- climate controlled
- inside unit
- 1st floor
$ 33 /mo $ 42Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 59/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 59 /mo $ 74Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 78/mo
Medium 10'x12'- climate controlled
- inside unit
- 1st floor
$ 78 /mo $ 97Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 98/moLarge 10'x15'- climate controlled
- inside unit
- 1st floor
$ 98 /mo $ 123Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 98/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 98 /mo $ 123Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 146/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 146 /mo $ 182Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 153/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 153 /mo $ 191Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 185/moLarge 10'x20'- climate controlled
- inside unit
- 1st floor
$ 185 /mo $ 231Best Price Label+ one-time $29 admin fee1 unit left! -
10'x25'Online only price$ 222/mo
Large 10'x25'- inside unit
- 1st floor
$ 222 /mo $ 277Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
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expect at many Public Storage locations.
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Prosper Climate Controlled Storage Near U.S. 380/University Drive
Storage units in Prosper are easy to locate between Dallas Parkway and Coleman Street just north of U.S. 380/University Drive. All-indoor climate controlled storage units are on-site in a wide variety of sizes, providing plentiful inside storage not far from Lewisville Lake.
Golfers can tuck away clubs in a 5x5 storage unit to keep car trunks empty and available for other hauls. Or if you've ever wished you had just one more closet at home, this 5x5 about the size of a hall closet.
Reynolds Middle School families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Frontier Park. Behind the athletic equipment, fishing tackle, kites and other bulky toys, stow your holiday decor and off-season clothing.
Small businesses on Industry Way and Coleman Street can use a 10x10 storage unit to clear out workspaces or tidy up customer-service areas. Excess inventory, seasonal displays, marketing supplies and filing cabinets can all be packed away off-site but close by when you need it.
If you'd like to clear out the garage and get your cars parked inside again, try a 10x15 storage unit. These roomy storage rentals can hold kayaks, canoes and standup paddleboards plus all your camping and fishing gear for enjoying Lewisville Lake.
Homeowners around Prosper High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These large storage rentals are useful when you are in-between residences and need a spot for the contents of a three-bedroom home, whether you are still house hunting or are waiting to complete a new build.
Prosper is located 35 miles north of Dallas. Hop on nearby Dallas Parkway, which soon becomes Dallas North Tollway for straight shot into the city. Take in the panoramic views from Reunion Tower, and then head to American Airlines Center for a Mavericks basketball game or a Stars hockey match.
Prosper Public Storage has inside storage solutions to fit a range of needs.
At this Prosper Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 249)
Review for Public Storage: 10x15 sized unit
I started leasing a unit with Public Storage in October 2023, and it has been a nightmare experience. My rent started at $106 per month, and in less than a year, they have steadily increased it to $190. The constant rent hikes are outrageous and completely unjustified.
On top of that, their autopay system is a disaster. I always put my bills on autopay, as most people do these days, to avoid the hassle of manual payments. However, their system consistently fails—autopay gets turned off, won’t process, or gives an error message. Every single month, I’ve had to call and waste time just to pay my bill. Even after asking their customer service to fix the issue and re-enroll me, the problem persists.
It got so bad that I even resorted to double-paying a month just to avoid dealing with their system the following month—only to be hit with another rent increase anyway!
The combination of constant rent hikes and the complete incompetence of their billing system has driven me to terminate my lease and find storage elsewhere. I am beyond fed up. Save yourself the frustration and avoid Public Storage at all costs.
Extra Space Storage has 10x15 units for $115 with web incentives for $58, also they have better hours and answered my call immediately. I can’t speak toward their service yet but I think my course has been ran with Public Storage. 🤷♀️🤷♀️🤷♀️
Kept increasing rates about every 3 months with no increase to the quality of service or amenities. In fact, my wife, and I were stuck in the elevator here TWICE. They don’t keep a person here except by appointment only so it took over an hour each time to get us off the elevator so I would say the service greatly declined as time went on.
Find another place to store your belongings.
Have had multiple storage units here for almost two years. I’m paying more than double what I originally signed up for due to price increases that continually occur. The space was originally in pretty good condition but lately it’s looking rough. Gate arms are missing, you can see where trucks have hit things and repairs haven’t been made and it’s always warm in there when it should be a conditioned space. I have plans to pull my stuff out of all my units in the near future. Be warned that your rate will at least go up every 6 months by 50% or more.
Fabiola was super helpful and resolve my issue in a fastly matter.
Gigi and Fabiola are the definition of customer service. Very welcoming and knowledgeable on how to handle customer!
So far, we have had good experience. Kelly the Property Manager has been responsive and helpful.
I tried accessing my storage and it says access denied even though my bill was not due. Had to call several times to have them refresh their screens and all of a sudden I have access. Building two elevators haven’t been working for over two months. The current gentlemen/associate working there is nice, He needs help desperately !!! however he is only one person. You need to hire another associate for two buildings. I try not to write any reviews because I have never had an issues in the past. 9/20/2024.
Morgan is so friendly and helpful! She was able to get us up and running with our storage unit. She has a great smile and attitude! She is a keeper!
Carter at this location did a great job, awesome customer service overall. Highly recommend this location.
**Public Storage in Prosper on cook Lane
I recently had an experience with Public Storage in Prosper, and I feel compelled to share my thoughts, particularly regarding pricing practices and the company's approach to customer care.
Initially, when I signed up for my storage unit, I was attracted by the competitive rates and the convenience of the location. The facility itself is clean and well-maintained, and the staff were friendly and helpful during the signup process. However, my satisfaction with Public Storage quickly began to wane as I encountered significant price inflation during my time there.
Within just a few months of renting my unit, I received notifications of rent increases that were not only unexpected but also quite steep. The increase felt disproportionately high compared to the initial rate I had agreed to, leading me to question the company's pricing strategy. It seems like a common practice for corporate facilities like Public Storage to lure in customers with low introductory rates, only to inflate prices significantly shortly thereafter. This sort of business tactic feels unethical, especially to those of us who are simply trying to manage our belongings in a safe space.
Moreover, I tried to address my concerns about the sudden increase directly with the management. While they were polite, I felt that their responses were formulaic and failed to address the underlying issue of price inflation. This lack of genuine engagement suggested a corporate culture that prioritizes profit over customer satisfaction, which is disappointing and disheartening.
In conclusion, while I appreciate the clean facility and helpful staff at Public Storage in Prosper, the unethical practice of substantial price hikes soon after signing a rental agreement has soured my experience. I believe that transparency and fair pricing are essential, especially in a service-oriented business like this. As such, I am now exploring other storage options for the future, as I cannot support a company that practices such questionable pricing strategies.
Josh in the Public Storage in Prosper off of Cooke Lane was so extremely helpful when my daughter and I had to get into her locker for extended periods of time. He helped me gain access to the locker (I had all the codes, just didn’t know to slide the bar!) and was so kind during my very busy days. He checked up on me to make sure I was okay. I also saw him throwing away other people’s large trash items. (Come on, people!! Do better!!) The air conditioning makes it very easy to work the unit during Texas’s hot hot summer. If you have storage needs this place ticks all the boxes!
It is a very clean storage inside and out but I can never get ahold of anyone I have never seen someone in the office and have never been able to get someone on the phone outside of one time.
NO ONE IS EVER AT THE OFFICE….
Kelly @ the Prosper,TX location did a great job , awesome customer service overall !! Highly recommend this location.
7/15 - Ben did a great job .. another great experience at this location
Trisha was amazing. Speedy process to get me a unit. She went out of her way to ensure it was clean and ready. Highly recommend!
I wanted to thank Trisha for all her help, she made sure that I was well taken care of.
Amazing services Morgan was the best. ❤️
Very pleased with the expediency and knowledge of Josh that helped me out at the prosper store
Morgan was fantastic and so helpful! Very grateful for her help :)
I wouldn’t give it a 1 star. I don’t do bad reviews generally but this place is a nightmare. No one is ever there! Access code doesn’t work!
Fantastic service by Morgan.
Great service user friendly app
*ZERO RATING** DONT BE FOOLED!!! They offer these low TEASER RATES just to lure you in. Rented 2 units approx 3 years ago. 10x20 & 10x25. RATES Started at almost $350 for 2 units. EVERY YEAR SINCE, AND I MEAN EVERY YEAR THEY RAISE THE RENT - NOT BY $20 OR $50 THEY RAISE RATES BY THE $$ HUNDREDS!!!! AND YET ANOTHER RENT INCREASE 1 JULY 24. NOW 2 UNITS MONTHLY RATE $532 & $383 - TOTAL $915 PER MONTH FOR 2 STORAGE UNITS - $600 DOLLAR RENT INCREASES IN 2.5 YEARS!!! Finally had enough and informed Manager I'm leaving and NEVER COMING BACK. NICE FACILITY BUT YOU'VE BEEN WARNED. STAY AWAY. PRICE GOUGING & Very high rent increases EVERY YEAR by Hundreds of dollars. YOU CAN BET ON IT.
ZERO RATING. LURED ME IN WITH LOW MOVE IN AMOUNT. THEN RENT CONTINUED TO RISE AND RISE. OVERPRICED, NOT TO MENTION THEY TOOK MY PREVIOUS RATING WAS TAKEN DOWN. RENT FOR 2 UNITS 10X20 & 10X25 HAS JUMPED UP TO ALMOST $930 PER MONTH!!! RENT HAS INCREASED EVERY YEAR FOR 2.5 YEARS AND NOW ANOTHER INCREASE SCHEDULED FOR 1 JULY 24. INFORMED MGR, I AM VACATING NEVER TO RETURN. STAY AWAY.
Great friendly customer service. Highly recommend. Very courteous.
Kelly is the Best!!! She provided the best assistance needed at this location when we were looking for a space. Two thumbs up for her! 👍👍 We definitely love the storage units here. Spacious and clean!!!!
The property manager, Kelly, is amazing and extremely helpful.
Kelly keeps this place looking amazing! Great facility and great service!
Trisha is so helpful! She is so kind, and was able to help me as soon as I walked through the door.
Tricia was extremely helpful
we just rented 4 units and on 3 seperate occasions we were unable to get into the building during the hours scheduled. access codes don't work, the app access doesn't work. Finally Trisha was able to help and save the day. the 1 star isn't for Trisha she deserves a 5 star the 1 star is for the facility overall and the ability for me to access and use the facility when needed
Kelly saved me on this unit - was able to secure us a walk up interior unit, and even manually opened the roll-up door to the building during the power outage this week.
I had a terrible interaction with a different district manager, but Kelly honestly did so well I changed this from a 2 star to a 5 star review.
Clean units, accessible property manager.
I needed storage for a few months, fast and uncomplicated, and Kelly was great - within an hour of first reaching out thinking I might want to rent a unit, the whole process was completed. Highly recommend.
Awesome service!
Love this facility! Kelly, the manager, is awesome, efficient, and knowledgeable. This place is clean, safe, and convenient!
Thanks to Kelly we got the best storage and she is very helpful during our move.
Kelly is very professional and very helpful person she is been really good to us trough out our moving journey. Thanks so much for everything.
Kelly is amazing. Above and beyond.
Public Storage and Kelly in particular are fabulous! I’m a first-time-storage person and Kelly has been such a help! She answers all my questions, checks with others to be sure she’s right (she is!), and gives me great tips to make the process easier. The facility is beautiful, clean, and easy to use. I’m really glad I chose Public Storage on Cook Lane in Prosper, TX. Thank you, Kelly, for doing such a great job!
Great customer service! Thank you Kelly!
Kelly's very pleasant, knowledgeable. The place is very clean too.
Kelly was amazing, very warm & pleasant and super helpful. We're definitely renting.
Kelly is the best property manager you will ever meet. 10 stars!!!
Kelly was super helpful and got us taken care of right away. She made the whole move in process easy.
Super nice location and awesome customer service!
Kelly at the Cook road location in Prosper is a knowledgeable, accommodating, and most of all a good person. Clean facility, easy acces and close to highways.
Amazing customer service from Kelly to help get set up
5 Star experience
Great service Kelly! Thank you for all your help!
Very nice and helpful… thank you so much Mrs Kelly.
Kelly IS amazing. I sure hope you get her to help you 😮💨 ! She sure knows her stuff. What a fantastic Public Storage she manages ~ great location and it’s like Fort Knox to get into👍 you’ll feel VERY SECURE with your stuff here. Look no further. Highly recommend
Awesome customer service. Kelly is the best.
Excellent job by Kelly
Kelly, the customer service is so nice and helpful. She explain to me step by step how to use the password and access code. When the lock somehow get stuck, She quickly get a replacement for me. Thank You Kelly.
Kelly is so amazing and as stated below ALWAYS goes above and beyond. Trust me, I have tried other storage businesses and Public Storage is the best especially when they have people like Kelly representing them. Thank you so much Kelly and Public Storage for outstanding service.
Kelly assisted me today and I had the best service. She helped me find my storage unit went above and beyond. Kelly was so kind, polite, and also very knowledgeable. I can definitely trust Kelly and Public Storage to keep my things safe. Thank you so much.
4 months ago- Tabatha gave me exceptional service and is so knowledgeable. She answered all my questions and is very kind. This faculty is so clean. Thank you so much Public storage and Tabatha.
She is a perfect patient sales babe
Great service!!
Called in to talk to property manager and had to leave a voicemail. They called back!! Leo at public storage took my needs and added them to the list of things to get done! Thanks so much! (The light outside in the hallway for my unit and inside my unit wouldn’t come on) Thanks again!!!
Kelly was amazing! So kind!!
They keep trying to increase the rent on my storage unit and I haven't been in the unit a year. They started trying to increase it 3 months after I started storing with them. I have been constantly trying to understand the increase or at least if they are providing additional services. They are not. I contacted the property manager, Kelly, who said she would call me onc eshe spoke with her district manager. I never heard from her again and I called and left several messages. I also called corporate and they were absolutely no help. One man from corporate told me that those were the terms I agreed to, but if I didn't agree to the terms, I wouldn't be able to have a storage unit anywhere! So, they are expecting me to pay an additional $30 a month for what exactly, I'm not sure but I will not use Public Storage in the future and I encourage you to find a better storage facility as well.
Great place to store your stuff!
Kelly was the absolute BEST!
Good and prompt service. Appreciate it Kelly
Kelly C has helped us out to get the best storage space right next to the older one for the best price.
Great place and helpful staff.
Kelly is only reason we stay she is awsome and has helped so much with everything we needed!!
Very helpful and friendly service. Thanks Kelly!
Kelly stayed late to help me get back into my storage!!
Hey there! Public Storage, please promote Kelly. She’s a delight to work with as she follows the guidelines and she communicates with finesse and is tactful. Best storage facilities in Texas!
Absolutely horrible experience. The manager is never available. She also never answers the phone. I signed an online agreement and received confirmation my unit was available. It wasn’t. It was locked. After several trips, I never received access and Public Storage still charged me the $29 admin fee. It is shameful how they conduct business.
So helpful and easy to work with! Property is always clean and comfortable.
Micah, the front office manager, was very helpful and patience with my needs. Kudos to Micah
Kelly is awesome and a real treat to do business with! She really cares about providing excellent service to you! She has a great personality and is very friendly! It's hard to find this kind of customer service nowadays!
Right from booking to reminders to assigning a unit that suits to completion and closure, Kelly was on top of her game. Sincere thanks Kelly. Your help made my experience so much better. Will remain a customer as long as you are around.
Best wishes
Kelly was extremely helpful in setting up and managing my storage unit. She made the entire process smooth and easy. In my opinion, she is the difference in choosing Piblic Storage. Thank you Kelly!
Kelly is wonderful to work with and very accommodating!
Kelly was awesome! Great customer service!
Wonderful service!
Kelly has been so helpful with the storage and stuff. She has been amazing through out the storage process. Definitely appreciate her work and support.
Super friendly staff and excellent service. Very clean premises and Kelly is the best to help with anything we need.
Kelly was amazing to work with. I would never change to any other location. So punctual and the best customer service ever. Great location to rent at.
Great service by Kelly c
Kelly was so very helpful and accommodating explaining everything if great detail and making sure we got the right package and bang for our buck!!!! Thanks so much!!!!
Kelly is the bes super helpful .
Kelly the manager was great!!! Very clean and friendly facility.
Kelly was amazing setting up the storage for us!
Kelli is awesome Storage Manager - she keeps place clean & always assisting things to help the company & ways to store items to get more room. Very helpful & friendly. Thanks Kelli from Ralph
Kelly was very helpful!
Ms. Kelly was awesome. Really easy to work with. Went above and beyond to take care of my needs.
KellyC is awesome
Kelly was so welcoming today when I came to see my unit for the first time! Couldn’t have been a more painless or easy experience. Plus being able to sign up online is a plus and, again, was so simple and easy. If you need some additional storage space, this is a great place to go!
Kelly was awesome! She went the extra mile and called me when a space freed up so that I could get into that space immediately the customer service was off the charts!
Had a super good experience here at the prosper location. Kelly was super attentive and helpful, and even put a break on her lunch just to assist me. Super Super good experience. Thanks Kelly!
Kelly was amazing. She is very good at her job. She asked me what I was looking for and showed me the available units. I told her that I would need to come back and speak to the wife first. She said that was fine and to reach out to her if we had further questions. I finally booked it and she helped with setting everything up. She was a great hell with everything.
Great staff and helpful
We looked at several storage facilities in and around the Prosper and Celina area. We decided on this location for one reason only…..Kelly! Great Customer service is rare these days but Kelly sets the bar and it’s high. If your looking for someone to help you with storage then chose kelly!
We upgraded our unit to a larger one today, and it was a very smooth process. We worked with Kelly and she went above and beyond to accommodate our needs.
We will definitely continue to use this storage facility and Will recommend it to our family and friends.
Moved to a larger unit and Kelly made the process super fast and easy. Thanks
Great place with really good rates
! Kelly in the office is so helpful and friendly.
Kelly is AMAZING!!! I’ll definitely be back!! Thanks for being so great!!! 🤩🙏🏼🩷
The property manager, Kelly, goes above and beyond. I have has a storage unit here for about 7 months and I can’t say better things about my experience. The team is kind and helpful, always. My unit is clean and my items are kept secure without any worry on my part. Great experience here! Mostly due to Kelly and her incredible customer service!
Kelly C did an amazing job showing me the facility, explaining how it works, and ensuring I paid a fair price. The facility is beautiful, brand new, and is very reasonably priced. The facility is next-door to Prestonwood Baptist Church and the brand new Prosper Tx police station. I highly recommend Public Storage. Be sure to ask for Kelly!
Kelly was great, she answered all our questions with patience.
The manager Kelly had been very helpful and answered all my questions. She and the staff have exceeded all of my expectations. I'd also add that my storage unit was clean and bright.
The facility is very clean and very secure with access control, cctv and a vigilant staff. The manager on site is Kelly. Kelly went out of her way to help me with credits after transferring units. She deserves a raise! She went above and beyond what was expected with a level of care and attention to detail that pursued me to write this post. I seldom take the time to leave reviews, Kelly is an incredible representative and ambassador for public storage and she deserves the world!
Semper Fidelis
Kelly was incredibly helpful today. She made everything really easy.
I recently had the pleasure of visiting the Public Storage in Prosper, Texas, and I must say, the experience was top-notch. The staff at this location, particularly Madison, went above and beyond to ensure that my storage needs were met efficiently and with a friendly demeanor.
Madison, who had transferred from another property, was incredibly knowledgeable about the facility and its offerings. She patiently listened to my requirements and recommended the perfect storage unit size for my belongings. Her attention to detail and expertise gave me confidence that I was making the right decision.
Throughout the process, Madison displayed excellent customer service skills. She took the time to answer all my questions, addressing any concerns I had with ease. Her friendly nature made me feel welcomed and valued as a customer and left a lasting impression.
The entire staff at this Public Storage location was exceptional. They were attentive, quick to assist, and made the entire experience seamless. The facility itself was clean, well-maintained, and secure, providing me with peace of mind.
I highly recommend the Public Storage in Prosper, Texas, for anyone in need of storage solutions. The dedicated staff, especially Madison, exemplify what great customer service should be. I was truly impressed with their professionalism, knowledge, and willingness to go the extra mile.
Kelly is amazing, I don’t wanna single her out but she’s the only one that works there. She has great phone manners and really does what she can to make sure all renters are happy and comfortable with their things at that location. I moved and left my things there simply because Kelly and her great customer service. The location is not too bad either, Kelly just makes it better.
Kelley was awesome, thanks for your help!
Kelly Was really nice had good good customer service, communicative, straightforward, friendly was able to explain everything that we needed understandable even if we needed her to stay in the office so that we can access our storage unit after hours or early in the morning
Thank you Kelly for your help getting a new unit at the same cost as my existing unit. Excellent customer service!
Super great to work with!
Kelly the manager was so patient, professional and knowledgeable it made our experience top notch! Glad we chose this place 😊
Kelly is the most amazing and helpful employee at this location. From the time we walked through the doors her level of customer service was excellent. We love Kelly!!
Great,Great service from Kelly I recommend this place
I just spoke to Kelly, about an error on our bill. In less than 3 minutes, she had the bill corrected. Kelly is fantastic to work with.
Had an awesome experience! Applied online, showed up and Kelly C. was extremely helpful and got me all setup. This facility is clean and setup nicer than any storage I've used. If you are looking for a storage facility, choose this specific one. Kelly C. will set you up for success!
Very very helpful!! Wonderful lady
The customer service is always impeccable! I ran into the manager and mentioned that my rates went up shes asks my unit number said she would check it.
She ACTUALLY did, and my rate increase was gone! Silver lining on a cloudy day! 🙏🏽
This is the storage place for movers! Kelly and her staff treated us very well and the facility is great. Nice and clean. Very bright. Tons of cameras and all code access. It’s Whachu want. Best storage facility around.
This was my first time leasing a store unit, and Kelly was amazing. She went above and beyond to help me and make my experience great. I highly recommend this location.
Both ladies I have had contact with at the property have been extremely helpful. I highly recommend them. Tia and I just can’t remember the name of the other lady. Excellent customer service.
This location is awesome! It is clean, bright and so well managed. Brian and Tia are fantastic. They welcome you with a big smile and just make your day better. They will make sure any concern you have is addressed immediately.
It was a pleasure working with Kelly the property manager. She was extremely helpful and professional. Great customer service.
I recently rented a unit. Kelly was awesome. She helped me through the whole process.
Had a great experience touring the facility with Kelly. Very impressed by the customer service and the security features in the building.
We had an issue with one of multiple units we rent at the Prosper location and Kelly was an incredible help! She jumped right into action and within minutes had a resolution. That is what five star customer service looks like. I wish more businesses operated with the level of customer service we received from Kelly! Thanks!!!
Kelly is the best!! she's a really good person and always helping others and myself as well. Thanks for your help Kelly
My experience at the facility was awesome!!! Front start to finish. Kelly went above and beyond to help me and my family. I would highly recommend this facility. 5 stars all across the board.
All of our past issues with this facility…GONE with Kelly taking over! We were ready to move to another storage company, but Kelly’s passion for taking care of her customers has renewed our trust in this location! Thank goodness because I really didn’t want to move all that stuff again! :-)
Kelly offered extraordinary customer service today! I arrived without my unit key. She was able to assist with another issue that saved the day for me!!! I highly recommend Kelly for her professionalism!
Kelly is friendly and knows her job. I will only use this location because of her. Location is very clean and easy to get in and out. Definitely recommend Kelly and her location!!!!
I had a situation with a storage space/unit and I was very worried about the situations. I was given a contact to the district manager U Jin Cho; I contacted him and he was very helpful. My experience talking with him via phone was smooth. The situation got resolved on a professional level very emaculate!. Thank you!
I can trust and do business again with Public Storage because of a Manager like U. J. Cho, who is very professional and experienced.
Thank you so much U.J.Cho!
I’ve had a unit for about 3years now. I was at another location but wasn’t satisfied with the customer service. I stopped by the cook lane location in Prosper to get some information and I was met with such a warm welcome from a lady by the name of Kelly. It was like a God send! She was more than happy to help point me in the right direction and willing to take time to show me exactly how to get what I needed and that was greatly appreciated! Needless to say I moved my things to that location the same week. Thanks a lot Kelly!
Needed storage space and fast. Booked unit online at this location and Kelly was so amazing. She is warm friendly and has called at least once a week to check to see if needed anything. My experience at this location has been nothing but good. Kelly keep up the great work and thanks for going above and beyond to meet the customers needs!
Kelly is the best - was in a panic about extra storage and she helped calm us down - she deserves 10 stars -Thanks Kelly for being the best at what you do
Please know Kelly C was great with both my move in and my vacate. She had an answer for all my questions and always greeted me with a smile. She’s the best.
My wife reserved a unit with Kelly and not only was she helpful to my wife she also went out of her way to help me when I had a gate issue.
Kelly was absolutely amazing! She really was very sweet, professional and walked me through every step start to finish.
I have to say it is an amazing and refreshing improvement with Kelly coming on board. She has been amazing helping to work out all of the previous complications and problems that were caused by the initial manager of this location who in my opinion should never work in customer service. Kelly on the other hand is an amazing, hard-working individual; and willing to go above and beyond to make sure that all your cares and concerns are taken care of - to the point of having my back when previous issues were being disregarded. With the tenacity and commitment to her customer service skills, she continued to work with me until all issues were resolved; going up the ladder not just one but two levels to get my account fixed. KUDO'S TO KELLY; She should get "Employee of the Month", and either a Bonus or a Raise in Pay!
Kelly is awesome! She stayed open late to let us finish our reservation! Couldn't ask for better customer service !
Kelly is AMAZING!! Attentive, Magnificent Aware, Zappy, Informative, Nice and Graceful are some of the words that describe her. I stopped by a day before I was going to take possession of my storage unit to ask a few questions. She showed me the unit and how to gain access. I’m so glad I chose this location!
I’ve got to say just moving to the dfw area Kelly the manager at this location has absolutely been a pleasure to work with and has made moving down here a lot easier with her friendly hospitality and reassurance knowing how much she cares for her customers.
Kelly was great, she help us get settled in our rented space, she was informative and ensure the safety protocol were followed.
Kelly is amazing and professional worker. She was very helpful for my family I really appreciate it. She needs a raise. The place is clean and not dirty. She knows how to keep it up. Thanks
Trust the reviews on this one! I have had my share of moves over the years (10 to date), I have experienced many storage facilities, including other Public Storage locations, and this one by far exceeds expectations!
It shows when employees love what they do! Kelly loves her job, and she shares that love of her work with making all of her clients feel the love. The affordable, clean facilities and extra care, and attention to detail will make people who live across town want to store their things here! Kelly's top-notch customer care goes above and beyond what service leadership looks like. Every company should embody employees who do what they love and love what they do so they can spread the love!
Kelly is the GREATEST OF ALL TIME!! I love her and she hooked me up🥳😍
Highly recommend!! It’s my first time using a storage unit, and Kelly (lady at the front desk) was very friendly and helpful. The unit is clean and secure. I appreciate their service.
KELLY IS THE BEST!! When one of the elevators got stuck with our stuff inside she made sure everything was take care of and no one could mess with it. Awesome!!
Our business has had to store a lot of equipment recently and we've had excellent customer service with any requests and issues we might have had. Kelly runs a tight ship over here. You can trust in her ability to get things done.
Thank you Kelly for doing a great job! She has been helpful and had great communication! Great service!
I have rented from several storage companies and this Public Storage location has provided exceptional 5 star service. I want to thank Kelly for her excellent customer service in terms of making herself available when needed, her responsiveness and effective communication. Thanks so much, Kelly!
Kelly is awesome and we’ve been very pleased with our 2 storage units at this location. She goes above and beyond for her customers and is such a hard worker! She has taken great care of us and is always so friendly! :)
We have two units at this location and have had a great experience. Kelly has been amazing and so helpful to us! The location is always clean and it’s so easy to come and go as needed! So glad we picked this location for our storage needs!
Kelly is awesome!
➡️➡️ STOP scrolling & read this!!! ⬅️⬅️
If you’re reading this review it’s because you are trying to make a decision on WHICH storage facility to use for your belongings. You want that place to be clean, affordable, easy to get in and out of when you’re in a hurry & LAST but not least…..you want management to be knowledgeable, helpful, and if they are kind, then they get extra credit.
🔶 Look no further. THIS Public Storage is your place. Let’s start with TOP NOTCH customer service from Kelly who runs this location on Cook Lane. We got our unit last minute & Kelly knew the answer to EVERY single question we had. She knew about promotions in our area & let us know that regardless if any storage facility was ever a few bucks cheaper than her, they would never beat her cleanliness, ease of entry, safety, & quality customer service as her location. She did NOT lie. This place is LEGIT. Kelly runs this place like it’s her home. It is the absolute cleanest storage facility I’ve ever stepped foot in. It’s SO clean that I actually joked with Kelly & told her that I was surprised people didn’t try to live there.
Bottom Line - If you want red carpet treatment from someone that makes you feel like you’re the only one renting from her, then RUN, don’t walk to Public Storage on Cook Lane in Prosper & you’ll thank me. Who knew I’d be sitting here excited about a storage unit??? Not me! However, we live in a world where people are quick to post reviews when a business is terrible or someone has awful customer service, so when you find someone that LOVES her job & values her customers as family…….you SHARE with the world. Go see Kelly because she the blueprint of what EVERY business should be looking for in customer service.
Great Service! Very clean and well maintained. Kelly was a huge help and was so kind !
Kelly was very professional and helpful in picking out what type of unit would suit our needs and setting up the rental agreement. Explained everything from insurance to access.
Great customer service that was very refreshing. Kelly was a great representative for public storage. I will recommend others to rent from this location because of her alone.
TOP NOTCH CUSTOMER SERVICE!!! Highly recommend this location. Kelly is the most kind and informative associate. She has a vast knowledge of the facility and the process in securing a unit. She went above and beyond for me in our recent storage needs. She goes the extra mile where most wouldn't even think to bother. You can definitely tell that customer satisfaction is her number one goal when using the facility. I could have gone 3 miles to a different facility and saved $4 a month.... but, not only was this more convenient, I know for certain if I have any issues I can call Kelly and rest assured it will be resolved quickly and efficiently! Keep up the great work PS. I will definitely send people your way when they need a storage solution!
I strongly recommend this to be your go-to storage!
Ms. Kelly here is an awesome store manager. She is energetic and goes beyond expectations for helping customers!
THANK YOU SO MUCH KELLY :-)
Kelly was so helpful during my moving process! Her amazing attitude towards her work eased my moving anxiety. She’s so knowledgeable and passionate about her work and had amazing recommendations for me! Even when I ran into problems on the way, Kelly straightened everything out. Definitely recommend her and this facility to ease your moving anxiety!
Kelley was the best!! We had a little trouble accessing the building but she stepped right up and took care of it. Thank you Kelly for all your help!
I had a great experience with Kelly at the storage unit facility. She was incredibly knowledgeable and took the time to answer all of my questions. Her expertise made it much easier for me to make a decision. Additionally, Kelly was very courteous throughout the process. The location itself was impressive, as it was kept very neat and well-maintained. I highly recommend this place to anyone in need of storage."
Wow what can I say miss Kelly was amazing by far the best customer service and hospitality I’ve received in a while she was fast she was efficient and soooo kind definitely a all star I need to see here every time I need a space I’ll definitely be telling people to book a space here.
Kelly was a breath of fresh air. So helpful and made me feel like she genuinely cared. Made move in smooth in a very stressful time. I'd be supremely disappointed if she wasn't at this location the next time I came in.
Kelly was great, she walked me to the unit and told me the best entrance to use to get to my unit the quickest. She was very friendly and pleasant.
I'm happy to write a glowing review for Tabatha, the representative at Prosper Storage! From the moment I walked in the door, Tabatha was friendly, helpful, and knowledgeable. She held my hand and provided me with amazing service, walking me through all the necessary steps and making sure I understood everything along the way.
Tabatha was patient and kind, answering all of my questions and addressing any concerns I had. She clearly knows the ins and outs of the storage business and was able to help me choose the perfect storage unit for my needs. Her expertise and attention to detail were impressive, and I felt confident in her abilities.
Throughout the process, Tabatha went above and beyond to make sure I was happy with my decision. She was courteous and professional, and her positive attitude and enthusiasm made the experience truly enjoyable.
Overall, I cannot recommend Tabatha and Prosper Storage highly enough. If you are in need of storage services, Tabatha is the person to see. Her exceptional service and dedication to her customers make her a true asset to the company. Thank you, Tabatha, for making my storage experience a great one!
Brian you are freaking awesome! Thank you for all the help today, super nice facility!
Easy from start to finish! Staff was also super friendly and helpful.
Bryan was amazing!! Helped me find my storage unit(new customer) and saved me $15 when I mentioned I already had a lock for the unit. Excellent Customer Service.
Bryan is a God send!!! He helped me not once, not twice but at least a dozen times finding my unit! Getting me all set up by online & phone to get this unit!!!!
Tish was great. Super helpful and responsive. She clearly cares about the renters. I don’t like the 9pm close time but the prices are competitive.
These gals were great! Tish you are the best. Thank you for such a smooth transition. I can't say enough good things.
Very helpful at getting us switched to a unit that worked better for us.
The BEST CUSTOMER SERVICE!!!!!!!
Very helpful and showed me several units and really patient with me as I was trying to decide what I actually needed. Great personality!!
TISH IS AMAZING! She has helped me so much with anything and everything!! Perks to her for being so helpful and so nice!! She deserves a raise!!
Tish provided such amazing customer service. She is a gem! Very helpful and has the best attitude :)
raising the rent with very little notice just 5 months in / elevators going to the 3rd floor are a good inch off and causes the cart to drop half the load
My experience with Tish was wonderful. She showed me the facility and explained exactly the size I would require. She also helped me answer all the questions without any fuss. On top of that she got me a great deal too. I strongly recommend this location.
HORRIBLE! Everything closes at 9 but if you accidentally leave your stuff unlocked YOU CANNOT GO BACK IN PAST 9!!! THEY JUST LEAVE EVERYTHING TO GET STOLEN IF YOU SIMPLY LOSE TRACK OF TIME?????!!! You can even leave your car locked inside and they STILL DO NOTHING ABOUT IT!! DO. NOT. GO. HERE.
Clean and fairly new temperature controlled storage.
Couldn't go up in the elevator, we had to go to the next one. Not a huge deal but if I was moving something heavy it would have been frustrating.
Bryan handled me and my frustration very well and professionally. I literally gave him a hard time and he took it well. Thanks Bryan!
Poor customer service. Raised my rent after less than 6 months. I move my things out.
I rented two store rooms in August 2021 when it was All Storage. There were no problems with All Storage. Since Public Storage acquired this property it has been horrible. I had gotten an email that my storage room was unattended. So I drove to the Prosper location and my lock was on it and another lock also. I went to the office and no one was in the office. I called and left several messages but with no return call and resolved. So now I get an email that says they are doing construction and my two units need to be cleared out by the end of September 2022. With just one month notice. So I made arrangements to move out and called to get the prorated amount because I am moving on September 15th. Trish was no help and gave the customer service line. I called them and the lady said they were not prorating any rent because of the construction. But I could move to any of the Public Storage units and only be charged a $1 for the first month. Really??? They treat the customers horrible. I will not be renting from Public Storage and encourage others not to rent from Public Storage.
Super easy storage experience! The team here helped me have a super smooth process!!
Tish was amazing. She has a great personality and work ethic. She was wonderful and extremely helpful.
Tish was great!! I didn’t have the perfect experience during my short rental but she came through and got everything worked out for me. So thankful for her!
Right at six months of having my storage unit they increased my bill by 80% without notice. I discovered the increase after I paid my bill and saw the following months payment. I expressed that I'm not disputing any increase - I am disputing an 80% increase that is $500 more a year without any type of courtesy notice. This place is shameless and pathetic.
Additionally, they have severely inconvenienced your use of the elevators. You must use your code to use the elevator inside a secure building. So, back and forth trips to your unit, you're now inputing a system generated code that has two characters and is ten digits long.
They must hate their customers and not care that they leave.
Very nice climate controlled.
They have carts you can use at no cost. Clean, easy access via app. Recommend.
The contactless process was very easy and simple and covered very thing needed. The loading/unloading is a inside drive thru so no matter the outside elements you are in a dry climate controlled area to do everything once you arrive. They provide carts and space to park as well.
The only negative is locating your space inside. They are numbered but it's a bit of a maze to figure out. It would be helpful if they put signs with numbers in the hallways much like a hotel does. Once you locate it's easy to figure out.
It's a new facility so everything is in excellent condition and very well kept. The area is also a nice safe area near the main police station.
Overall a great place and glad we selected
Becky Hopper was so friendly and curious, that made my whole experience easier, great place to keep your things.
Ms. Tish was extremely helpful, understanding, and informative. She made the process incredibly easy and was lovely to speak with.
I had never stored anything before but I needed storage. I walk in this place ...the service was emaculate. The manager (Tish) showed me the space, help me with a lock, and all the material I needed to move.
If you want the best service or looking For storage look for Tish. She’s awesome. I love public storage
Becky is the absolute best!!!
This place was great when it was All Storage. Since Public Storage took over, customer service is gone. For example, we moved out in Feb. I called and gave notice, I was told to move out whenever I needed to, leave the door unlocked, and stop by to let them know. We did all that, then they charged me for March rent. I called and they said they would apply for a refund and I’d get a check in the mail. A month later, no check. I called and they said the claim was denied and I’d have to speak to a supervisor to find out why. I left a message, no return call.
Now my mom (who was renting the unit) is out $350 and I can’t get anyone at PS to explain to me why.
Front desk ladies were so kind and helpful. Found and rented a unit in less than 20 minutes. Units and bay area are clean and well kept. Definitely going to keep renting here.
Tish has made my experience with Public Storage absolutely incredible! She is very professional and has gone the extra mile to make sure everything for my unit is done properly. If I could give 10 stars, I would gladly do so for the amount of professionalism and expertise Tish has. Great customer service and communication. 10/10
Great Service. None better!!!!
Becky helped us with renting a storage space. She was so helpful! We asked to look at a couple different spaces and asked a ton of questions. She never made us feel like we were taking up too much of her time nor imposing. She was a pleasure to work with and has a great sense of humor too!! Thanks for all your help, Becky!!
Great customer service! Becky was very helpful
I have 30 years of experience with storage facilities and Public Storage in Prosper is one of the best locations I've encountered. The staff is amazing, facility is clean, with great lighting (trust me very important), good solid moving carts and huge elevators. It is a drive thru facility so you are not in the weather (also important), two parking spots in both bays with enough space for 2 trucks to pass in the breeze way. We had a great experience and would use the facility in the future.
Very professional staff. Becky helped my family and I above and beyond what I expected. Great experience!
All of these reviews are from when this place was All Storage. In the 2 months since Public Storage has taken over, it’s been a disaster! We got our unit in October 2021, when it was All Storage, Public Storage bought All Storage in December. Public Storage broke into our unit (we have paid every month on time) because they “didn’t know if it was occupied” even though they had our information and called us after they broke in. They made us sign a new contract before informing us they broke in though. We were mad and the managers were very unhelpful. Tish (who called herself the manager but I seriously doubt she is because she could not understand what ‘prorated rent’ was) is an absolute liar. Amanda, the actual manager told us they “didn’t have any paperwork for us because everything was digital”, which is just so rude and unprofessional. And Leslie, the absolute worst, is in charge of Oklahoma and north Texas. She told us they weren’t going to do anything because we “didn’t even know our unit was broken into”. Then she blocked our number and haven’t heard from her since. If you value privacy from a storage unit facility that you pay for, find somewhere else.
Stephanie was amazing I called and she answered all of my questions! Super helpful!