Public Storage Self-Storage Units at 920 Cook Ln, Prosper, TX

Had a great experience touring the facility with Kelly. Very impressed by the customer service and the security features in the building.

We had an issue with one of multiple units we rent at the Prosper location and Kelly was an incredible help! She jumped right into action and within minutes had a resolution. That is what five star customer service looks like. I wish more businesses operated with the level of customer service we received from Kelly! Thanks!!!

Kelly is the best!! she's a really good person and always helping others and myself as well. Thanks for your help Kelly

My experience at the facility was awesome!!! Front start to finish. Kelly went above and beyond to help me and my family. I would highly recommend this facility. 5 stars all across the board.

All of our past issues with this facility…GONE with Kelly taking over! We were ready to move to another storage company, but Kelly’s passion for taking care of her customers has renewed our trust in this location! Thank goodness because I really didn’t want to move all that stuff again! :-)

Kelly offered extraordinary customer service today! I arrived without my unit key. She was able to assist with another issue that saved the day for me!!! I highly recommend Kelly for her professionalism!

Kelly is friendly and knows her job. I will only use this location because of her. Location is very clean and easy to get in and out. Definitely recommend Kelly and her location!!!!

I had a situation with a storage space/unit and I was very worried about the situations. I was given a contact to the district manager U Jin Cho; I contacted him and he was very helpful. My experience talking with him via phone was smooth. The situation got resolved on a professional level very emaculate!. Thank you! I can trust and do business again with Public Storage because of a Manager like U. J. Cho, who is very professional and experienced. Thank you so much U.J.Cho!

I’ve had a unit for about 3years now. I was at another location but wasn’t satisfied with the customer service. I stopped by the cook lane location in Prosper to get some information and I was met with such a warm welcome from a lady by the name of Kelly. It was like a God send! She was more than happy to help point me in the right direction and willing to take time to show me exactly how to get what I needed and that was greatly appreciated! Needless to say I moved my things to that location the same week. Thanks a lot Kelly!

Needed storage space and fast. Booked unit online at this location and Kelly was so amazing. She is warm friendly and has called at least once a week to check to see if needed anything. My experience at this location has been nothing but good. Kelly keep up the great work and thanks for going above and beyond to meet the customers needs!

Kelly is the best - was in a panic about extra storage and she helped calm us down - she deserves 10 stars -Thanks Kelly for being the best at what you do

Please know Kelly C was great with both my move in and my vacate. She had an answer for all my questions and always greeted me with a smile. She’s the best.

Kelly was absolutely amazing! She really was very sweet, professional and walked me through every step start to finish.

My wife reserved a unit with Kelly and not only was she helpful to my wife she also went out of her way to help me when I had a gate issue.

I have to say it is an amazing and refreshing improvement with Kelly coming on board. She has been amazing helping to work out all of the previous complications and problems that were caused by the initial manager of this location who in my opinion should never work in customer service. Kelly on the other hand is an amazing, hard-working individual; and willing to go above and beyond to make sure that all your cares and concerns are taken care of - to the point of having my back when previous issues were being disregarded. With the tenacity and commitment to her customer service skills, she continued to work with me until all issues were resolved; going up the ladder not just one but two levels to get my account fixed. KUDO'S TO KELLY; She should get "Employee of the Month", and either a Bonus or a Raise in Pay!

Kelly is awesome! She stayed open late to let us finish our reservation! Couldn't ask for better customer service !

Kelly is AMAZING!! Attentive, Magnificent Aware, Zappy, Informative, Nice and Graceful are some of the words that describe her. I stopped by a day before I was going to take possession of my storage unit to ask a few questions. She showed me the unit and how to gain access. I’m so glad I chose this location!

Kelly assisted me today and I had the best service. She helped me find my storage unit went above and beyond. Kelly was so kind, polite, and also very knowledgeable. I can definitely trust Kelly and Public Storage to keep my things safe. Thank you so much. 4 months ago- Tabatha gave me exceptional service and is so knowledgeable. She answered all my questions and is very kind. This faculty is so clean. Thank you so much Public storage and Tabatha.

I’ve got to say just moving to the dfw area Kelly the manager at this location has absolutely been a pleasure to work with and has made moving down here a lot easier with her friendly hospitality and reassurance knowing how much she cares for her customers.

Kelly was great, she help us get settled in our rented space, she was informative and ensure the safety protocol were followed.

Kelly is amazing and professional worker. She was very helpful for my family I really appreciate it. She needs a raise. The place is clean and not dirty. She knows how to keep it up. Thanks

Trust the reviews on this one! I have had my share of moves over the years (10 to date), I have experienced many storage facilities, including other Public Storage locations, and this one by far exceeds expectations! It shows when employees love what they do! Kelly loves her job, and she shares that love of her work with making all of her clients feel the love. The affordable, clean facilities and extra care, and attention to detail will make people who live across town want to store their things here! Kelly's top-notch customer care goes above and beyond what service leadership looks like. Every company should embody employees who do what they love and love what they do so they can spread the love!

Kelly is the GREATEST OF ALL TIME!! I love her and she hooked me up🥳😍

We have two units at this location and have had a great experience. Kelly has been amazing and so helpful to us! The location is always clean and it’s so easy to come and go as needed! So glad we picked this location for our storage needs! Kelly is awesome!

Kelly is awesome and we’ve been very pleased with our 2 storage units at this location. She goes above and beyond for her customers and is such a hard worker! She has taken great care of us and is always so friendly! :)

I have rented from several storage companies and this Public Storage location has provided exceptional 5 star service. I want to thank Kelly for her excellent customer service in terms of making herself available when needed, her responsiveness and effective communication. Thanks so much, Kelly!

Our business has had to store a lot of equipment recently and we've had excellent customer service with any requests and issues we might have had. Kelly runs a tight ship over here. You can trust in her ability to get things done.

KELLY IS THE BEST!! When one of the elevators got stuck with our stuff inside she made sure everything was take care of and no one could mess with it. Awesome!!

Thank you Kelly for doing a great job! She has been helpful and had great communication! Great service!

Highly recommend!! It’s my first time using a storage unit, and Kelly (lady at the front desk) was very friendly and helpful. The unit is clean and secure. I appreciate their service.

➡️➡️ STOP scrolling & read this!!! ⬅️⬅️ If you’re reading this review it’s because you are trying to make a decision on WHICH storage facility to use for your belongings. You want that place to be clean, affordable, easy to get in and out of when you’re in a hurry & LAST but not least…..you want management to be knowledgeable, helpful, and if they are kind, then they get extra credit. 🔶 Look no further. THIS Public Storage is your place. Let’s start with TOP NOTCH customer service from Kelly who runs this location on Cook Lane. We got our unit last minute & Kelly knew the answer to EVERY single question we had. She knew about promotions in our area & let us know that regardless if any storage facility was ever a few bucks cheaper than her, they would never beat her cleanliness, ease of entry, safety, & quality customer service as her location. She did NOT lie. This place is LEGIT. Kelly runs this place like it’s her home. It is the absolute cleanest storage facility I’ve ever stepped foot in. It’s SO clean that I actually joked with Kelly & told her that I was surprised people didn’t try to live there. Bottom Line - If you want red carpet treatment from someone that makes you feel like you’re the only one renting from her, then RUN, don’t walk to Public Storage on Cook Lane in Prosper & you’ll thank me. Who knew I’d be sitting here excited about a storage unit??? Not me! However, we live in a world where people are quick to post reviews when a business is terrible or someone has awful customer service, so when you find someone that LOVES her job & values her customers as family…….you SHARE with the world. Go see Kelly because she the blueprint of what EVERY business should be looking for in customer service.

Great Service! Very clean and well maintained. Kelly was a huge help and was so kind !

TOP NOTCH CUSTOMER SERVICE!!! Highly recommend this location. Kelly is the most kind and informative associate. She has a vast knowledge of the facility and the process in securing a unit. She went above and beyond for me in our recent storage needs. She goes the extra mile where most wouldn't even think to bother. You can definitely tell that customer satisfaction is her number one goal when using the facility. I could have gone 3 miles to a different facility and saved $4 a month.... but, not only was this more convenient, I know for certain if I have any issues I can call Kelly and rest assured it will be resolved quickly and efficiently! Keep up the great work PS. I will definitely send people your way when they need a storage solution!

Great customer service that was very refreshing. Kelly was a great representative for public storage. I will recommend others to rent from this location because of her alone.

Kelly was very professional and helpful in picking out what type of unit would suit our needs and setting up the rental agreement. Explained everything from insurance to access.

I strongly recommend this to be your go-to storage! Ms. Kelly here is an awesome store manager. She is energetic and goes beyond expectations for helping customers! THANK YOU SO MUCH KELLY :-)

Kelly was so helpful during my moving process! Her amazing attitude towards her work eased my moving anxiety. She’s so knowledgeable and passionate about her work and had amazing recommendations for me! Even when I ran into problems on the way, Kelly straightened everything out. Definitely recommend her and this facility to ease your moving anxiety!

Safety concerns. If you have items here I would visit this week and you will see why. Hopefully it is fixed before the weekend.

Wow what can I say miss Kelly was amazing by far the best customer service and hospitality I’ve received in a while she was fast she was efficient and soooo kind definitely a all star I need to see here every time I need a space I’ll definitely be telling people to book a space here.

I had a great experience with Kelly at the storage unit facility. She was incredibly knowledgeable and took the time to answer all of my questions. Her expertise made it much easier for me to make a decision. Additionally, Kelly was very courteous throughout the process. The location itself was impressive, as it was kept very neat and well-maintained. I highly recommend this place to anyone in need of storage.

Kelley was the best!! We had a little trouble accessing the building but she stepped right up and took care of it. Thank you Kelly for all your help!

Kelly was a breath of fresh air. So helpful and made me feel like she genuinely cared. Made move in smooth in a very stressful time. I'd be supremely disappointed if she wasn't at this location the next time I came in.

Kelly was fantastic to work with. Really knows the property and made sure we were well taken care of.

Kelly was great, she walked me to the unit and told me the best entrance to use to get to my unit the quickest. She was very friendly and pleasant.

I'm happy to write a glowing review for Tabatha, the representative at Prosper Storage! From the moment I walked in the door, Tabatha was friendly, helpful, and knowledgeable. She held my hand and provided me with amazing service, walking me through all the necessary steps and making sure I understood everything along the way. Tabatha was patient and kind, answering all of my questions and addressing any concerns I had. She clearly knows the ins and outs of the storage business and was able to help me choose the perfect storage unit for my needs. Her expertise and attention to detail were impressive, and I felt confident in her abilities. Throughout the process, Tabatha went above and beyond to make sure I was happy with my decision. She was courteous and professional, and her positive attitude and enthusiasm made the experience truly enjoyable. Overall, I cannot recommend Tabatha and Prosper Storage highly enough. If you are in need of storage services, Tabatha is the person to see. Her exceptional service and dedication to her customers make her a true asset to the company. Thank you, Tabatha, for making my storage experience a great one!

Brian you are freaking awesome! Thank you for all the help today, super nice facility!

Easy from start to finish! Staff was also super friendly and helpful.

Bryan was amazing!! Helped me find my storage unit(new customer) and saved me $15 when I mentioned I already had a lock for the unit. Excellent Customer Service.

Bryan is a God send!!! He helped me not once, not twice but at least a dozen times finding my unit! Getting me all set up by online & phone to get this unit!!!!

Tish was great. Super helpful and responsive. She clearly cares about the renters. I don’t like the 9pm close time but the prices are competitive.

Very helpful at getting us switched to a unit that worked better for us.

These gals were great! Tish you are the best. Thank you for such a smooth transition. I can't say enough good things.

The BEST CUSTOMER SERVICE!!!!!!! Very helpful and showed me several units and really patient with me as I was trying to decide what I actually needed. Great personality!!

TISH IS AMAZING! She has helped me so much with anything and everything!! Perks to her for being so helpful and so nice!! She deserves a raise!!

Tish provided such amazing customer service. She is a gem! Very helpful and has the best attitude :)

raising the rent with very little notice just 5 months in / elevators going to the 3rd floor are a good inch off and causes the cart to drop half the load

My experience with Tish was wonderful. She showed me the facility and explained exactly the size I would require. She also helped me answer all the questions without any fuss. On top of that she got me a great deal too. I strongly recommend this location.

HORRIBLE! Everything closes at 9 but if you accidentally leave your stuff unlocked YOU CANNOT GO BACK IN PAST 9!!! THEY JUST LEAVE EVERYTHING TO GET STOLEN IF YOU SIMPLY LOSE TRACK OF TIME?????!!! You can even leave your car locked inside and they STILL DO NOTHING ABOUT IT!! DO. NOT. GO. HERE.

Clean and fairly new temperature controlled storage.

Couldn't go up in the elevator, we had to go to the next one. Not a huge deal but if I was moving something heavy it would have been frustrating.

Bryan handled me and my frustration very well and professionally. I literally gave him a hard time and he took it well. Thanks Bryan!

Poor customer service. Raised my rent after less than 6 months. I move my things out.

I rented two store rooms in August 2021 when it was All Storage. There were no problems with All Storage. Since Public Storage acquired this property it has been horrible. I had gotten an email that my storage room was unattended. So I drove to the Prosper location and my lock was on it and another lock also. I went to the office and no one was in the office. I called and left several messages but with no return call and resolved. So now I get an email that says they are doing construction and my two units need to be cleared out by the end of September 2022. With just one month notice. So I made arrangements to move out and called to get the prorated amount because I am moving on September 15th. Trish was no help and gave the customer service line. I called them and the lady said they were not prorating any rent because of the construction. But I could move to any of the Public Storage units and only be charged a $1 for the first month. Really??? They treat the customers horrible. I will not be renting from Public Storage and encourage others not to rent from Public Storage.

Easy and quick check in process. One of the cleanest storage facilities I've ever seen. Slade was very nice and so helpful with everything! Even helped me get my lock opened and set up. Would definitely recommend.

Super easy storage experience! The team here helped me have a super smooth process!!

Tish was amazing. She has a great personality and work ethic. She was wonderful and extremely helpful.

Tish was great!! I didn’t have the perfect experience during my short rental but she came through and got everything worked out for me. So thankful for her!

Right at six months of having my storage unit they increased my bill by 80% without notice. I discovered the increase after I paid my bill and saw the following months payment. I expressed that I'm not disputing any increase - I am disputing an 80% increase that is $500 more a year without any type of courtesy notice. This place is shameless and pathetic. Additionally, they have severely inconvenienced your use of the elevators. You must use your code to use the elevator inside a secure building. So, back and forth trips to your unit, you're now inputing a system generated code that has two characters and is ten digits long. They must hate their customers and not care that they leave.

Very nice climate controlled.

They have carts you can use at no cost. Clean, easy access via app. Recommend.

The contactless process was very easy and simple and covered very thing needed. The loading/unloading is a inside drive thru so no matter the outside elements you are in a dry climate controlled area to do everything once you arrive. They provide carts and space to park as well. The only negative is locating your space inside. They are numbered but it's a bit of a maze to figure out. It would be helpful if they put signs with numbers in the hallways much like a hotel does. Once you locate it's easy to figure out. It's a new facility so everything is in excellent condition and very well kept. The area is also a nice safe area near the main police station. Overall a great place and glad we selected

Becky Hopper was so friendly and curious, that made my whole experience easier, great place to keep your things.

Ms. Tish was extremely helpful, understanding, and informative. She made the process incredibly easy and was lovely to speak with.

If you want the best service or looking For storage look for Tish. She’s awesome. I love public storage

I had never stored anything before but I needed storage. I walk in this place ...the service was emaculate. The manager (Tish) showed me the space, help me with a lock, and all the material I needed to move.

Becky is the absolute best!!!

This place was great when it was All Storage. Since Public Storage took over, customer service is gone. For example, we moved out in Feb. I called and gave notice, I was told to move out whenever I needed to, leave the door unlocked, and stop by to let them know. We did all that, then they charged me for March rent. I called and they said they would apply for a refund and I’d get a check in the mail. A month later, no check. I called and they said the claim was denied and I’d have to speak to a supervisor to find out why. I left a message, no return call. Now my mom (who was renting the unit) is out $350 and I can’t get anyone at PS to explain to me why.

Front desk ladies were so kind and helpful. Found and rented a unit in less than 20 minutes. Units and bay area are clean and well kept. Definitely going to keep renting here.

Tish has made my experience with Public Storage absolutely incredible! She is very professional and has gone the extra mile to make sure everything for my unit is done properly. If I could give 10 stars, I would gladly do so for the amount of professionalism and expertise Tish has. Great customer service and communication. 10/10

Great Service. None better!!!!

Becky helped us with renting a storage space. She was so helpful! We asked to look at a couple different spaces and asked a ton of questions. She never made us feel like we were taking up too much of her time nor imposing. She was a pleasure to work with and has a great sense of humor too!! Thanks for all your help, Becky!!

Great customer service! Becky was very helpful

I have 30 years of experience with storage facilities and Public Storage in Prosper is one of the best locations I've encountered. The staff is amazing, facility is clean, with great lighting (trust me very important), good solid moving carts and huge elevators. It is a drive thru facility so you are not in the weather (also important), two parking spots in both bays with enough space for 2 trucks to pass in the breeze way. We had a great experience and would use the facility in the future.

Very professional staff. Becky helped my family and I above and beyond what I expected. Great experience!

All of these reviews are from when this place was All Storage. In the 2 months since Public Storage has taken over, it’s been a disaster! We got our unit in October 2021, when it was All Storage, Public Storage bought All Storage in December. Public Storage broke into our unit (we have paid every month on time) because they “didn’t know if it was occupied” even though they had our information and called us after they broke in. They made us sign a new contract before informing us they broke in though. We were mad and the managers were very unhelpful. Tish (who called herself the manager but I seriously doubt she is because she could not understand what ‘prorated rent’ was) is an absolute liar. Amanda, the actual manager told us they “didn’t have any paperwork for us because everything was digital”, which is just so rude and unprofessional. And Leslie, the absolute worst, is in charge of Oklahoma and north Texas. She told us they weren’t going to do anything because we “didn’t even know our unit was broken into”. Then she blocked our number and haven’t heard from her since. If you value privacy from a storage unit facility that you pay for, find somewhere else.

Stephanie was amazing I called and she answered all of my questions! Super helpful!

Great coustmer service tish is very friendly and helpful, I will definitely be coming agian.

Tish is always the best when I come in and have any questions or am getting a storage unit she will put a smile on your face and always make you laugh if you ever need any help she’s forsure the person to go to

Good business but elevates are no good

Great facility for storage! Easy to rent a storage unit online and there was currently a special rate running. The climate controlled buildings are fabulous because they truly are nice and cool inside when it's over 100 degrees outside! There are flat carts available to load your items on and elevators to carry the loaded carts to and from your storage unit. Very clean, well-lit, and secure entry.

NOT A SECURE FACILUTY!!! Don't pay...doors are always opened

Awesome location

Tish is the cat's meow! She's friendly and runs a tight ship. Come in and ask for her.

Easy access, very clean & air conditioned hallways. Friendly & helpful staff

Brand new, clean facility with easy access from Tollway. Slade was very helpful in presenting our options and ensuring we selected the right amount of space for our move.

Excellent Customer Service! Slade was awesome, he answered all my questions and very helpful in getting everything setup.

Slade was very helpful and efficient in getting us our storage unit.

Reserved a unit in building B with Tish. She was awesome! But, when we took a loaded truck of boxes and items the next day, the building was locked, keypad wasn't working, no one was in the office and no one answered the phone. We weren't the only ones trying to get in to units we should have access to 24/7. When we went the next day, the person in the office said we only had access during business hours, which is ridiculous. We were never told this and they can't tell us when we will have full, unlimited access to our unit. It says they are 'always open' on their website and entry door. That is not the case. We are very disappointed.

Showed up after scheduling a reservation to get the unit, had 4 people with me to help unload the moving trucks but no one was there. No sign saying they'd be back, no sign saying they were closed, and no number to call. Got a call the next day when the manager decided to show up for work though.

Nice facility. Slade was great to work with! Really friendly and followed up with me several times to make sure I got all set up. Highly recommend All Storage Prosper South.

This All Storage location is brand new and the service that we received from Slade was impeccable! Thank you!

Very friendly, brand new facility so obviously clean. The 2 elevators has provided quick and convenient access to storage units thus far. Attendant has been on site walking around on the few occasions we have been there, which is comforting if you are a female concerned about security. Time will tell as it becomes more populated, but no complaints thus far. The 2 months free is a bonus as well, but be mindful, it will increase over time, so weigh that into your overall decision and timeline.

Slade was great & easy to work with; he showed me everything I asked for & made the process simple!

I encountered an issue with my online reservation. Slade answered my call and professionally handled the gliche and provided me excellent customer service to finish my transaction. Thanks Slade!

Great Experience. Slade went above and beyond to help me quickly!

Slade has been awesome with our move. He helped me when all the other Storages in the surrounding area were full. Great prices for what your offered.

We were looking for a storage facility and ran across the special that All-Storage - Prosper South was having. We talked to Tish and she was very helpful and we were very impressed with her customer service that we decided to use this facility. Then on the move-in we met Slade and his customer service was great. Slade was very helpful in getting us a 2nd storage close to the one we was already renting. Tish was very helpful in supplying all the supplies that was needed for us to complete our move. Tish and Slade customer service is truly impeccable. Thanks for the kind customer service.

What an easy and quick check in process. One of the cleanest storage facilities I've ever seen. Slade was very nice and so helpful with everything! Even helped me get my lock opened and set up. 10/10 wpuld recommended for anyone!

The worker Tish was amazing, she handled all my needs and some. She nice, respectable, and gave me the best prices. If I could take her home with me Lordth I would. Thanks Ms. Tish you rocked. Candler Family 20211

I was able to complete the entire process over the phone in just a few minutes. Slade was very helpful with the whole process and answered any questions I had. He even followed up with all the information I needed!