Very friendly and helpful staff. Nice place and clean
Christine and Heather are awesome.
Service was amazing, dealt with no stress!! Staff was above and beyond with what I needed help with! Please come check this place out!!!!! Such great deals as well
Christine and heather were professional and helped me with quickly setting up my unit.
Your stuff is safe here you have to put your code in multiple times, to get in the building and to get on the floor of your storage unit. Security is tight and I appreciated that. Very clean facilities and management is willing to help with any issues.
They were so friendly, helpful, professional and handled the process with amazing efficiency!
Heather and the new apprentice Ryan are absolutely lovely. They were extremely helpful and went above and beyond to address all my issues and concerns. The unit is clean and well-maintained with friendly staff. I highly recommend this Public storage facility.
Safe, secure and clean. Site manager is very responsive and really helpful!
Heather is amazing! Definitely get your storage space here
Heather is helpful and friendly!
Heather at the reception desk of the Plano Public storage Assisted me with a Transfer to another slightly larger unit. I have never had better customer service anywhere. She is a great asset to your business. She is knowledgeable And made me feel like Reading my needs was important to her. She enjoys her job and it shows
Heather was excellent. Informative and refreshing to see someone who enjoys their job. Place is very clean and well kept.
Although somewhat frustrated about the availability of personal to receive my payment, after three attempts this week, Renauda was so professional and truly tried to make the situation right. I appreciate her Customer Service approach and enjoyed engaging with her today.
Heather is very professional and helped me get the best rate at the best location. She deserves a raise!
Thomas was great- very helpful. Got in and loaded our storage within a couple of hours.
I found this property very clean and the customer service was awesome. Though i informed i was a future prospect, they were truely polite and professional. Highly recommended. Keep up the good work!
The manager was a great help
The facility is clean and there are multiple carts to use. A good amount of parking is available to load and unload, and there are multiple entrances from Coit or Plano Parkway. The facility climate control is better than at the last location I used, but the storage units don't go as high vertically as I've seen in other spaces, so you may need more like I did.
The employee at the front desk was kind, and helpful, and was able to switch units for me easily.
Nick made transferring my unit space simple and easy. His quick-wittedness helped me get the perfect unit. Thank you Nick!!
Nick was extremely helpful, answered all my questions and explained everything clearly and patiently. Made me feel good about using Public Storage!
I would like to Thank Nic @ PS for his honesty and excellent customer service experience just now. He walked me through the entire process and explained what I was signing. Agents like Nic is what customer service is all about. If you're ever looking for a storage space, Nic should be your go to person.
Nick and William are great, they met all my expectations with knowledge and patience, I highly recommend you seek them out for all your storage needs also the facility is extremely clean and easy to access.
I had some issues with the elevator and the app not working when it came to opening the doors, but other than that this is a solid place! They gave me a neat storage unit with an easy-to-use lock. Shoutout to William cuz he’s actually the best! He went above and beyond in his assistance. The reviews aren’t lying about him, because he was very kind, accommodating, and helpful.
William is the best he's the M. Jordan of the industry. In all seriousness he has great customer service and help us out with explaining to us the different options in how to best provide us with the best solution for storage. He was very helpful and asked it would need anything during our move in.
William was very professional and amazing in showing me around the property
William is a real one! This was my first time renting a storage facility and he was very helpful and more than willing to answer questions I had.
Had a lot of helpful instructions on how everything works. Would recommend!
William & Nick were Very Helpful & Professional! They answered all my questions & made the process a smoothe one from three hours away.
William was amazing. He really helped me out when I was in need of service a day sooner than my move in date. I also received assistance from two of his colleagues. One was named Tracey. Everyone here was more than willing to assist me. I really appreciate it. If you see this review, thanks again
William was awesome! Very accommodating. Friendly, personable, and patient. He answered all our questions. His smiling personality gave us smiles and happiness that brightened what was a stressful day.
I had a great experience at Public Storage.
The young man assisting me on Monday
March 24 was helpful, considerate and
professional. I will recommend PS to my
friends and family.
Nick assisted me at this location and was kind, calm, friendly, and extremely helpful. He was highly detailed and professional, providing me with all the necessary information and guidance. His exceptional service truly stood out—Nick is a fantastic person.
William is the best! Very informative, polite and easy to work with. Highly recommended to anyone looking for a storage unit in the area.
Appreciate Tristan he was amazing and extremely helpful and very thorough. Please give this man an award.
Tristan was very helpful
Great service
Tristan was great and helpful!
Wonderful experience using this storage unit. I have not used a unit like these in quite some time, and Tristan guided me through the whole process without any issue. You guys have a great, hardworking employee!
Today was my first time using a storage unit. Tristan walked me through the whole process. He was very patient and helpful. This is a really nice and secure facility. My unit is easy to find in the facility and I am excited to be able to use a conveniently located storage facility during my move.
Brandy and Tristan are wonderful!!! Thank you so much for helping me with my new unit.
Had a great experience process was very smooth moving in and out! And can’t forget about Tristan he helped out tremendously, was very ensuring of my needs and overall just had a great attitude, Overall great place to come for all you storage needs!
Tristan is absolutely the best! His customer service is amazing. Not only with me , but I observed his interaction with other customers.
Great service and good place to store your belongings. Tristan has been very helpful!
Tristan is a gentleman and is very professional and did a great job! Thank you.
These 5 stars are dedicated to Brandy - the worker at the front desk.
She took 3 hours to help us resolve an issue that was my fault.
She did not get annoyed or frustrated once, but was professional and funny.
Thank you Brandy. She deserves a raise.
Tristan and Brandy are amazing. They were super helpful, friendly and accommodating when we downsized units. Rarely leave reviews but got to give credit where credit is due!
Today is Sept 4, 2024. I closed my storage unit at 3940 W. Plano Pkwy. A young gentleman, the site manager, assisted me. I have nothing but praise for his helpfulness, honesty, and demeanor. Truly the experience was an unexpected breath of fresh air. Public Storage, you are lucky to have him!
Brandy was very helpful knowledgeable and professional! Thank you!
Tristan was really nice and helped me with everything I needed. Took care of me good.
TBD on the facility itself but Brandi was super helpful and honest. Facility appears clean and quiet.
Tristan was great and super helpful. I came right before closing due to work & he was so nice and helped me find the right unit for me! Definitely recommend him!
Note to management about the actual facility Please fix the elevator noise, please fix the other elevator thats out & a cleanup cart would be nice. There was dirt, papers and the inside of the elevator was wet which could’ve caused someone to slip.
Tristan was incredibly helpful and knowledgeable. Definite the go to storage for Plano.
I had a really stressful experience and Loma was a lifesaver! She’s sweet, helpful and knowledgeable. Definitely my go to person at Public Storage.
Loma was awesome to work with!
I was looking for a nice reasonably priced unit and location. I had tried the public storage up the street but they over priced their smallest units at 45 and up. This lead me to keep looking and it lead me to Ms. Loma and this location. Ms. Loma was very welcoming and she cares about the person not just getting money. She actually wants you to get the best service for your buck unlike the competitors. I was stressed when I came to her,she quickly calmed my worries with the dollar move in, and the 5 by 5 for only 29 a month. I am now saving so much money thanks to Ms. Loma and her genuine care to serve the public and their needs. I quickly moved it and I haven't regretted since. Best decision ever. I recommend this location and Ms. Loma to anyone looking for a professional and welcoming storage unit to trust to hold your personal belongings. It's very nice and clean at this site as well, I feel very safe. Thank you Ms. Loma for your help and professionalalisim. Again she is not trying to get over on you but service your needs at the best cost and bargain in town. This is the one people, you would be crazy not to come here for your storage needs. Awesome All the Way Around ,10 Starz,
Loma is very friendly. She is very informative. The only complaint I would have which has nothing to do with her. I think this facility should have a gate around it.
Very quick and efficient renting with help of Loma.Amazing service.
Loma rocks, pay her more.
Heather was super helpful through out to move in process!
Lima and Misty were super helpful.
Loma was super helpful and very sweet!
love the great service I got from Loma My unit was clean and I received my unit quickly with no hassles! I would recommend this storage facility to everyone due to Loma’s prompt attention to detail and she provided great customer service! Thank you!!!
Very clean & well maintained
Kristie is a very sweet and caring employee here and is the reason why I come to this location!! Very great customer service.
Kristie is the best!!!! She helped us out during my move out and made it as smooth as possible. Cant say enough about her kindness and helpfulness.
Outstanding customer service!
C(K)risty is a true professional.
Kristie is Very friendly, and courteous, an exceptionally good property manager
Lady behind the counter did an excellent job answering my questions and concerns. This place is clean and appears well maintained compared to other places. Recommend this place to anyone looking for a storage unit.
Great service! In and out quickly and can’t beat the price for the quality. Kristie took great care of us!!!
The ladies on-site were so helpful and knowledgeable. I had tried to finalize my online rental by calling a central phone number but got transferred several times and three different answers so I wnt to the site on Plano Parkway. The ladies in the office quickly straightened my account out, showed me around and explained what would happen next. These two made me a happy customer.
Amazing service and Extremely helpful.
Great facility. Worked with Kristie. Extremely friendly and helpful service.
Kristie has awesome service!
Christie's all kinds of sweet and cute and nice. She was super super helpful
big thanks to kristy for making move in smooth and easy! was a big help, look forward to using this location for as long as i’m in the area!
The lady behind the counter was helpful.
Great property, Kristie is the best
Fantastic customer service. Professionally managed. Would recommend to my friends.
Kristie was great with answering questions and helping me out!!
Kristy works in the office she's very professional does her job well. The public storage experience has been good thus far......
The manager Angie was really nice and helpful with my questions I had about the units.
I know why kristie is there because she knows what she is doing at the front desk. Very helpful and great!
Love the new ownership!! Kristie showed me around and I easily made the decision to store things here. It’s clean and everyone is very friendly!!
the MgR kristie is the best she help me out with all my questions and help me get the best deal for the storage i needed
I take the office help was very knowledgeable that duties and quite helpful in handling the business I would recommend this storage to my friends and family
Kristi was so kind while helping me get set up! New ownership is doing great because the old ownership was definitely subpar.