Public Storage Self-Storage Units at 3940 West Plano Pkwy, Plano, TX

The elevators don’t work and haven’t been inspected. We had a difficult time moving. We had to use the stairs.

Very clean & well maintained

My son rented a 10x10 online at Plano Parkway location in Plano TX. Office hours posted online is 8am . We arrived at 8:30 am office closed. We rented 1st Floor unit , which is really in the basement. Very deceptive. 3rd floor is ground level. Elevator didn't work. We walked down to 1st floor. It took forever to locate the unit. Another customer said to us hope your unit isn't on the back wall, of course it was. She informed us they has a major water pipe burst and all those units flooded. You could see the water stains. We immediately left. We rented at another storage unit. We called to get a refund, they told us that it was paid 1 month in advance and we couldn't get a refund when we never took possession of the unit. We informed them we know about the leak and was told well there's no water now! It's been 100 degrees for weeks and heat and water lead to mole. This is the worst place DO NOT RENT HERE..BEWARE!!! I'm required to leave a star rating if I could I give it a negative 10+

Horrible experience renting from this location. No one is ever at the front desk!!!! I was charged a rent increase barely 4 months and they can just increase it apparently for no reason! They don't staff this location and they will increase your rent without saying anything!! Don't rent form here

Kristie is a very sweet and caring employee here and is the reason why I come to this location!! Very great customer service.

Kristie is the best!!!! She helped us out during my move out and made it as smooth as possible. Cant say enough about her kindness and helpfulness.

Outstanding customer service! C(K)risty is a true professional.

Kristie is Very friendly, and courteous, an exceptionally good property manager

Facilities are nice. Too bad they are LOCKED DURING BUSINESS HOURS without a sign!!! No one at the desk either. Knocking won’t work. You can’t get any help even though they’re open with no one to be found!!! Looks like someone isn’t doing their job!! Feels great knowing if you have a major problem, no one is manning the security video and no one can answer your call even if they’re open and you’re ON-SITE. You might consider another facility if you expect the office to be OPEN and people to be WORKING during business hours.

Well ladies and gentlemen be aware of this place . I wrote a review about a month ago about my father in laws unit getting broken into and today I went to my storage and guess what ? They had a lock on mine that wasn’t mine and when the cops opened it 90%of my stuff was stolen. When asked the lady at the front desk about what happened she said I should have not put a review about them . Found some of my stuff in the bathroom and thrown in the hallways . This place is very sketchy.

Beware of this place , your stuff isn’t secure or safe . The employees break into your storage and act like they don’t know what’s going when you try to file a complaint. Storage unit always paid on time and they cut the locks and broke in and stole my father in law’s stuff. Horrible place to store your stuff. Very disrespectful.

Lady behind the counter did an excellent job answering my questions and concerns. This place is clean and appears well maintained compared to other places. Recommend this place to anyone looking for a storage unit.

Great service! In and out quickly and can’t beat the price for the quality. Kristie took great care of us!!!

The ladies on-site were so helpful and knowledgeable. I had tried to finalize my online rental by calling a central phone number but got transferred several times and three different answers so I wnt to the site on Plano Parkway. The ladies in the office quickly straightened my account out, showed me around and explained what would happen next. These two made me a happy customer.

Amazing service and Extremely helpful.

Great facility. Worked with Kristie. Extremely friendly and helpful service.

The management here has no desire to assist or help. I didn't receive all of my credit on my account when it was bought by Public Storage. They won't help me online and told me that only management can fix the issue. Management just ignores my emails and never returns phone calls. I wouldn't recommend this location. This was my review before it was bought by Public Storage: Great facility that is clean and organized. Selling point is the set price increases with no unexpected surprises after a few months. I called 10 places and none of them would give me a straight answer. This was my initial reason for choosing this location. But after talking with Tyler and then finishing my setup with Robert, I am very pleased that this was my choice. They are both super friendly and helpful.

Kristie has awesome service!

Christie's all kinds of sweet and cute and nice. She was super super helpful

big thanks to kristy for making move in smooth and easy! was a big help, look forward to using this location for as long as i’m in the area!

The lady behind the counter was helpful.

Great property, Kristie is the best

Kristie was great with answering questions and helping me out!!

Fantastic customer service. Professionally managed. Would recommend to my friends.

Kristy works in the office she's very professional does her job well. The public storage experience has been good thus far......

manager was very helpful

The manager Angie was really nice and helpful with my questions I had about the units.

I know why kristie is there because she knows what she is doing at the front desk. Very helpful and great!

Love the new ownership!! Kristie showed me around and I easily made the decision to store things here. It’s clean and everyone is very friendly!!

the MgR kristie is the best she help me out with all my questions and help me get the best deal for the storage i needed

I take the office help was very knowledgeable that duties and quite helpful in handling the business I would recommend this storage to my friends and family

Kristi was so kind while helping me get set up! New ownership is doing great because the old ownership was definitely subpar.

Bought out Storage360 (which was amazing). They jacked up my rent and stopped accepting pkgs. I moved out

I’ve had a first floor unit less than one month. The site had construction work done in the office. When I came to get something out of the unit today there was mortar dust all over my things, including old electronic devices, rug, dishes. I spoke to two women and asked for the manager and she didn’t even identify herself as the manger. The two employees that I saw didn’t even offer paper towels or any help except a corporate number. All they said was “it was over our stuff too” and walked away. They probably haven’t even notified other clients. There wasn’t even paper towels in the bathroom to wash hands after the occupational hazard.

The transition from 360 to Public storage was simple. I want to thank employee Lisa for making this a simple transition. Lisa was great, very pleasant, and helpful

Lisa was great! Helped out with a minor issue with a smile. So refreshing!

Great location and awesome staff. It is a shame that this, and all their Storage 365 locations were just sold to Public Storage. I hope Storage 365 comes back to DFW soon. Just an all around great experience with them. They really care.

Great monthly pricing. Always will to work with you. People there are great and friendly as well as very nice..

My Partner and I have use this location for storage 365 for the last 4 months. 3 months ago when our new apartment fell through unexpectedly out from under us Tyler and Robert moved mountains and saved our day. When I say this not only did they discover an available unit right next to our first one, but they set us up with a promo for it. All of this when things were going so wrong for us they made everything right. I am actually sad to be moving out of our units this week. They have been so wonderful to work with even when our finances were compromised due to fraud. They worked with us on payments, called and asked for our updated details. They genuinely made needing a storage unit a painless process even under the heaviest stress loads. The facility is always clean. I have seen them frequently walking the floors and working with customers and ensuring everything is safe. The hand cart dollys are in awesome condition and have carried our heaviest loads. There has always been one available. The bathrooms are clean and stocked. It is a very easy facility to maneuver around.

This place is a great choice if you want a storage either long time and short time near UTDallas or in Richardson. Mine was close to elevator and they have on site trolley that you can use to help with your move. There is a U-Haul close to the storage so very convenient. Storage facility is very new with air conditioning. Most of all, their staffs are very nice and helpful with all my questions! I highly recommend this place.

Very clean, temperature controlled, staff are super nice. Only I wished we could enter after 10pm.

Tyler and Robert are great I highly recommend this facility to anyone. 👌

Tyler was very helpful. Thank you.

I would have given them 5 stars. The facility is clean and conveniently located. I had a smooth transaction renting the unit. But the problem is how they handled my moving out process. I dropped by the office to inform them that I’m moving out and vacating the unit on that day; Tyler asked for my name and unit number and told me he already cancelled the lease and I’m good to go. After 4 days, I received a message telling me I’m 3 days past my due payment and I would be hit with late fees if I would not pay. Please pay attention to your customers and their concerns.

While doing market research on storage facilities I stopped by the Storage 365 facility on Plano Parkway just east of Coit. It is new and the manager and general manager are great. They are very helpful in answering questions about the process for renting storage space. I recommend Storage 365 to anyone needing storage space.

Awesome facility! Super kind staff, they’re very attentive!

This place has such a nice clean facility but the thing that really makes this place stand out from other storage facilities is the customer service. Robert made everything very easy and you can tell he genuinely cared about his job which is refreshing to see these days!

I would 100% recommend this place to anyone! Robert was great and made sure I got the best deal! Everyone there is very friendly and willing to help.

Professional staff, convenient location 24 hours access A+

Nice clean facility staff is great can't ask for more

Great facility and the staff is great

Very professional and I enjoy the staff they're very helpful

Staff is great, it's clean and very helpful

Very clean facility at a great price!!! Robert is the best, extremely helpful. Definitely a great choice if you’re looking for local storage!!

Tyler and Robert are awesome. Whole process was simply and easy. Great customer service. The facility is very clean and well kept which is definitely something to look for in a longterm storage unit! Highly recommend.

The team at this Storage 365 location is outstanding! They're extremely customer service oriented and so friendly. I can't say enough good things about this facility as well as Robert and Tyler! They're awesome!

Very happy with Storage 365. Office staff is very nice and professional. I was able to get everything set up with them quickly. The facility is new and very nice. Clean inside. Love that it is climate controlled and also certain levels have a dehumidifier on them.

I must say my experience thus far has been great. My wife and I are relocating from St. Louis to the DFW area. I worked with Bob over the phone for a few days to get the number of storage units I needed. Their website was having issues, but he made it easy and was very helpful when I had questions. On the day of the move, he got there early and let us in to start moving and was super helpful. I highly recommend this place.

Fast and easy to get a unit. very clean. would recommend!

The staff at the Plano location are the best! They are so help and attentive to their customers. I would definitely recommend this facility/company to family and friends.

Love this place and the guys who work here...always very very very helpful and fun

Nice clean facility that seem very secured. Easy and convenient to access my unit. Reasonable price. Robert and Tyler are very nice and warm people who patiently explain all details and questions. Definitely will refer to others.

We had a great experience setting up with storage 365. Tyler was great and answered all our questions and got us set up, and then the owner called to follow up and make sure all our needs were met and to see if all our questions were answered. The facility itself is super clean and very bright, it looks fantastic. I feel really comfortable renting a storage unit here.

The staff here is helpful, courteous, and thoughtful. They are for the customer! The place is clean and has lots of security cameras. I feel safe storing my things here.

Best storage experience around! Robert and Tyler went out of their way to accommodate me! Thanks again guys!

OUTSTANDING professionalism, customer service, processes, safety, and cleanliness. For almost the past year Mr. Robert has been nothing short of AMAZING!! ABSOLUTELY AMAZING... I have very high standards and expectations and these people and this property have exceeded those. 👍🏻😊

This place is great! Super clean and fresh. Staff was very helpful and patient every time I was there. Highly recommend this location.

This place is awesome

Robert and Tyler are super helpful. I got the best price for a 10*15 unit with storage 365 through sparefoot. The facility is very clean and well lit. I am glad that I chose this location for my storage needs.

We rented a 10x5 unit here at Storage 365 for just a few months while we were moving to a new apartment. The price seemed reasonable and the process of renting the unit and then checking out was headache free. The place was very clean, they had carts that you could use inside, and I can't complain about the customer service. Overall, I would recommend this place!

Great company!

Very clean facilities and friendly staff!

Great Storage Facility, clean and easy secure access

Realized I needed storage on the day of my move, got set up in the morning with a great deal. Staff helped me choose between a 5x10 and a 10x5, all while maintaining proper Corona virus protocols. Was in and out in less than 15 minutes.

Great prices on units and very good customer service.

Really nice and clean facility. Staff was helpful and friendly. I definitely recommend this location thanks guys!

Great customer service. They make renting a unit very quick and easy. And they are helpful with ensuring that you have everything you need, like locks and proper access to the facility. The facility is very clean. I highly recommend Storage 365 Plano

I just want to thank Tyler at storage 365 for helping me figure what size storage I needed. I would highly recommend these guys over any of the other storage places. They have the lowest prices and the facility is safe and clean.

Great place and great service!!

Clean - Professional - Safe. I rented space here for over 7 months and there were zero issues. The grounds (inside and out) were always clean and secure. The staff is polite and professional. I would recommend this location. Great experience 👍

Best experience. The cleanest storage i have ever seen and the security is amazing.Mr Robert is awesome.I would definitely recommend it to my friends and family 👍🏾👍🏾

Very clean facility with excellent customer service from Robert Huff! The process was easy and streamlined. Thanks Robert for all your help.

So far a great experience. Clean and taken care of. The strawberry blonde guy was super helpful. Will recommend.

Very happy with my experience at Storage 365! Tyler was very knowledgeable and a great help! Highly recommend!

Gotta say the location and the rates are definitely the best I've seen in the area! Tyler is an awesome dude I wouldn't trust my stuff anywhere else.

Robert was Fantastic! He was extremely friendly, caring and shared all the information I needed to decided to go with this company for storage. Thank you storage365 for making this an amazing experience.

Great rates. Easy to access location. Clean facility. Feels secure. The guys working there are amazing. Answered all my questions and made the process of getting a unit easy. Would definitely recommend.