Chanel is very professional and helpful
I came to this self storage to handle business for my family member. I was really impressed with how well organized the business ran. The attendant was so super nice and personable. It was a great experience.
Muhammad was very helpful service with a smile and knowledge about the product and the process he made my reservation painless and easy thank you for all the help Muhammad!
Ryan was super helpful with all of our needs! Definitely recommend this location and if you need any assistance Ryan is your guy!
Chanel was fantastic. She was incredibly helpful and knowledgeable. First class all the way !!
Hey Salest, You done a very good job and had a great customer service. Thank you for the smooth process
Called to ask about renting and spoke to Andrew. Very kind and helpful! He answered all my questions and told me who to contact for more info and offered great service. Ty!!
I have been with Public Storage for approx 2 years and they have been incredible. Wish I had knew about them alot sooner. They have always treated me with respect and the staff has been nothing less than professional. They really are about the community and I love that. We need more companies like this. Great leadership!! If you're looking for storage units and not sure where to go, I reccommend Public Storage
Thank Ceaser Robles for helping me with my probkem
Cesar did a wonderful job in helping me vacate quickly. I recommend him for anyone.
Great experience with this place. Adam is definitely the guy you want to talk to. Made it super quick and simple to get set up.
Adam is amazing if it had not been for him I probably would’ve moved out. Thank you Adam for your hard work. Appreciate you.
I recently visited the Public Storage location on Ohio Dr in Plano, TX, and I have to give major kudos to Adam for providing *exceptional* customer service. From the moment I walked in, he was attentive, professional, and genuinely helpful. He made the entire experience smooth and stress-free with clear communication and a friendly attitude. Adam went above and beyond to make sure all my questions were answered and that I felt confident in my rental. It's rare to come across someone so dedicated—thank you, Adam, for setting the bar so High and providing the 5 star service.
Great experience with this location. One of their team (think he may be the manager) named Adam was very helpful and got us in and out of there quickly which helped with a stressful day of moving! Thanks for the help Adam
My husband and I worked with Adam Compton to get us the right storage space at a competitive rate. He is informative and helpful. Go see Adam and tell him Tommy sent you!
Adams always very helpful and professional
Adam was very helpful and informative with all my needs today. Great place and another 5 stars for Adam’s professionalism.
I haven't stored anything here.. yet. But I called up there with a bunch of annoying questions and then went up to check out a storage space in person and the guy was super helpful.
Will update when I actually move me stuff here, but so far, this place has exceeded all of my expectations by being accomodating, friendly and flexible.
Great experience! Will use them again!!!
Adam met me at the Ohio location and helped me size a unit for a move date tbd. His experience and knowledge of the overall storage business was invaluable.
Adam was super efficient and set me up with a storage unit close to the elevator, signed contract & took payment all within 7 minutes. Thank you PS!!
Adam was very informative and responsive. Excellent customer service!
I’ve picked a spot with promotional discount and was happy with it.
Excellent aftersale Customer service. Request response promptly!
Grayson was really helpful. Great location and always kept clean here
Great location and staff. I rented for about 5 years. Great service, easy access and no hassles.
Quick and efficient for renting a unit, associate was also kind and professional.
I have to say Sally at 7950 Ohio Drive Plano is GREAT!!!! Very professional and great , warm personality!!! Sally is more than top notch when it comes to keeping f the facility clean and welcoming. Public Storage should have more employees like Sally.
I had a great experience at Public storage. Sally made the process so easy and she was very helpful!
Hours are too short and public storage is a bad company but this facility is nice and is well managed
Highly recommend this location for your storage needs. I’ve had experiences with a few competing facilities in the Plano area and this one is the best experience by far. It is always well maintained, clean, and the staff is always friendly and willing to help. Shout out to Adam who helped me get started here and has always been a pleasure!
Shout out to Adam for the help with the rental of my unit! He was friendly and the facility is well maintained!
Outstanding Service Nick!
Adam does a great job at this location. He often goes above and beyond for renters. I initially rented a 10 x 10 unit and recently downsized to a smaller unit - Adam went through all the different scenarios with me to find the most cost effective option and showed me a few options so I had exactly what I needed. After helping us he rushed off to help an 85 year old lady load her piano all by himself! Would gladly rent here again in the future.
Adam is an amazing person!. He really has gone above and beyond to help us settle in and get acclimated with our storage units. Felt like he is an owner of the facility. Only an owner would take care of a facility like that. Place is always clean! I would highly recommend using this Public Storage over other facilities👍👍
Fair price and safe storage units
As a business owner and a primary caregiver for aging parents, I’ve had plenty of experience dealing with storage facilities. Oftentimes it’s not all that great. This Public Storage, however was by far my best experience. I rented a unit online but then realized after the fact, I actually needed a larger unit. Frantically, I pulled in (right at closing 🥹) and was still warmly greeted by Kyle whom I’d spoken to by phone. We ran into some issues trying to get things switched over because of how I booked it. What I appreciate most, Kyle was patient (and I was kind 🤓) and when he was unsure of the best solution, he phoned a friend— his colleague. Adam was out sick, yet he still took the time to walk Kyle and myself through the best process to quickly resolve the issue I was experiencing before my truck arrived. While I wouldn’t ever expect anyone to help me solve an issue while they’re under the weather, I do appreciate the kindness and willingness to help. Thank you Kyle and Adam. I will always choose this facility 1st because of you.
The only true reason I can give 5 stars to Public Storage is because of the AMAZING customer service, detail and just beautiful, warm spirit I receive whenever I see Starla. For the past year, she is the ONLY person I’ve ever seen at the Ohio Drive location. No matter how rude people act towards her, she keeps a smile, stays professional and polite, and upholds the company policy. I really do appreciate her in every way.
Alaina was amazing and fast
Starla the property manager the property manager is awesome! We had a pipe break and had to move things to a storage unit immediately. She went far and beyond the call of duty accommodating our last minute requests. Starla was so was so helpful.
Nice and clean place well maintained
Excellent customer service
Tenika was very nice and helpful
So…I had upset with the unit on Tennyson, ended up having to visit this location where Temika helped me out. As I think about it, should of changed reservation for here vs the other location that was soooo dirty. Thanks for staying over to help with the headache at the other location!!!
The local office management provides exceptional customer service. They helped us out a lot to move in and did everything they could to make sure we were happy with our unit.
Starla makes handling dreaded storage business a pleasurable warm experience. You leave feeling blessed to have had to go into the office. 🙏🏽💗
I was faced with a last minute move and needed a place to store some of my belongings. The process was super simple and Starla made sure to introduce herself and provide me answers to any questions I had. I was pleased with the efficiency and accessibility while entering the facility to access my items. I felt like it was well protected. Check out was super simple as well. Starla has been amazing through this whole process. She was super sweet and was able to accommodate my needs! I am very appreciative of the wonderful service I received with my experience! 😃
Great location , friendly manager
clean units
I've been very pleased with my storage experience at this location so far. It's very clean and generally easy to access. Also, Starla is seriously one of the friendliest, most helpful people I've ever come across in customer service. Every time I've had an issue or question, she has always been eager to assist and has figured out how to make it right. I really appreciate her and and feel very comfortable storing my belongings there with her on site. I would definitely recommend this facility to anyone I know, and would use it again myself in a heartbeat.