Public Storage Self-Storage Units at 7950 Ohio Dr., Plano, TX

Don’t waste your time here to get storage ! Worst customer service ever! Almost 3 days I try to get help but no one help me ! Just keep transfer you different phone call! I was I location to get help but nobody there ! Almost one hour there and I saw at least 5 customers came and back because nobody there and the phone over the door even not answer too!

I called the office to make sure they are open till 6 PM, they said yes, we are open till 6 PM, but when I got there at 5:30 PM the office was already closed.

The only true reason I can give 5 stars to Public Storage is because of the AMAZING customer service, detail and just beautiful, warm spirit I receive whenever I see Starla. For the past year, she is the ONLY person I’ve ever seen at the Ohio Drive location. No matter how rude people act towards her, she keeps a smile, stays professional and polite, and upholds the company policy. I really do appreciate her in every way.

I can’t even describe how rude the property manager was to me, I made a reservation in the morning and drove by the same day at 1:30pm they were already closed for the day! I went back the next day she did not even let me in the office. Shetold me she had no time and closed the door in my face before I even had the chance to say anything. Absolutely unprofessional! There is no reason to treat people that way. I went across the street to Ac Self Storage, where they treated me just right! The process was so easy and the price is a lot cheaper!

Alaina was amazing and fast

Starla the property manager the property manager is awesome! We had a pipe break and had to move things to a storage unit immediately. She went far and beyond the call of duty accommodating our last minute requests. Starla was so was so helpful.

Decent business

Nice and clean place well maintained

Excellent customer service

Tenika was very nice and helpful

So…I had upset with the unit on Tennyson, ended up having to visit this location where Temika helped me out. As I think about it, should of changed reservation for here vs the other location that was soooo dirty. Thanks for staying over to help with the headache at the other location!!!

The local office management provides exceptional customer service. They helped us out a lot to move in and did everything they could to make sure we were happy with our unit.

😊

Starla makes handling dreaded storage business a pleasurable warm experience. You leave feeling blessed to have had to go into the office. 🙏🏽💗

Great location , friendly manager clean units

I was faced with a last minute move and needed a place to store some of my belongings. The process was super simple and Starla made sure to introduce herself and provide me answers to any questions I had. I was pleased with the efficiency and accessibility while entering the facility to access my items. I felt like it was well protected. Check out was super simple as well. Starla has been amazing through this whole process. She was super sweet and was able to accommodate my needs! I am very appreciative of the wonderful service I received with my experience! 😃

I've been very pleased with my storage experience at this location so far. It's very clean and generally easy to access. Also, Starla is seriously one of the friendliest, most helpful people I've ever come across in customer service. Every time I've had an issue or question, she has always been eager to assist and has figured out how to make it right. I really appreciate her and and feel very comfortable storing my belongings there with her on site. I would definitely recommend this facility to anyone I know, and would use it again myself in a heartbeat.

I have not encountered such great customer service in a very long time. Starla bent over backwards to help. She made a complicated move so much easier.

Great service and reception by Amanda.

I am a customer that lost all my set of keys to my office, home, brand new truck and storage keys at Public Storage. I was sooooo excited to go a long over due women's retreat that I set my purse down to lock my storage; my keys must have fallen out without me knowing. I left the building not expecting to use any of the keys until I returned. Once I returned restored and overly enjoyed about my stay I did not look for my keys until a week later. I was devastated that all my keys were missing. I only had the key the a unit that I never use. Mr. Jesse was passing my unit while I was placing my keys down so i would not lose my only key left. He spoke to me asking how was my day, I fabricated that I was doing great, but I was still perplexed where all my keys were. Something in my spirit told me to go ask Mr. Jesse how I could get in my other units with my keys but instead I strangely asked had anyone found any storage keys. He profoundly stated we have alot of lost keys. He began to unravel the envelope and I saw all of my keys. He chuckled how did you get in your home if we have all your keys. I laughed I had house keys placed on all my car keys. I was so happy that Mr. Jesse spoke to me because I would have never gone to the front office to inquire about breaking my lock to get in. I love Mr. Jesse to life. I don't know who was kind enough to turn in all of my keys but i am grateful that good people still exsist.

Very mean Office manager

Amazing customer service and impeccably clean property!! I'd highly encourage y'all to rent a unit.

Best experience!! Been a customer over a year now. Always clean. The manager Star is so friendly and accommodating, as well as perfessional. She is always willing to come up with a solution, if any issues arise. 😉

The facility was absolutely top notch and the move in and out process was so easy. When I got to the facility for my move-in, I already had my gate code and there was a lock and key waiting for me inside the unit. During my unloading, Starla (the manager) dropped by to see if I needed anything and she even brought a couple bottles of water for me. I couldn't be happier with my experience. Next time I am needing a little extra storage space, I will definitely be calling Starla. Thanks PS for providing such an awesome overall experience.

Starla is amazing. She helped me figure out where my storage was and showed me how to use the lock for the storage. She deserves a raise.

I have used the storage for over a year. It is a very clean location, well maintain, the property manager does a wonderful job of managing the property.

Starla is always here being so helpful. Great experience. Great leadership and also an awesome person! I love keeping my things at this public storage just because I get to see her and have her assistance. Great job public

Buying a new home is stressful enough, but having to move out of our current home and put everything in storage until the new home is ready added more stress. The manager Starla was beyond amazing in helping me get 1 unit immediately and then a 2nd unit a few days later. She asked how large our house was and suggested that we get another 10x30 for our second unit, but I "knew" that would be too big. Needless to say Starla actually was right (I hope she reads this and laughs). We switched to a 2nd 10x30 unit and as my husband and I were moving things from the smaller unit to the larger one we almost lost a large mirror and Starla jumped in to save it! If you could put a picture under what exceptional customer service looks like, Starla's face would be there!

Starla went above and beyond to make moving in a great experience. Would highly recommend this location to anyone looking for a unit.

This is a geat place to store your belongings or use as a staging area for a big move. In February I was faced with the most difficult move of my life due to layoffs and it was only made worse by covid 19, the snowstorms, power outages, and the flooding it caused in my apartment complex. The power outages also effected Public Storage and caused some mechanical issues with their door mechanism. Starla, the manager at this location was a godsent and made it her priority to assist me during the move by staying after hours during the storm, and made sure everything turned out as well as it could with all the obstacles thrown in our way. My experience during the move was rough but Starla made a bad situation better. I also feel safe keeping my things here under her watch. I highly recommend this place and appreciate Starla for being such a great person to work with.

Update; I was trying to take out some items from my storage units a couple of weekends ago and was blessed to come across Starla! I went there with my friend. Starla is amaaaaazing! Great customer service skills. Sh was extremely kind, sweet and very helpful! If I could give her 10 starts out of 5 I would! She deserves a raise! Thank you Starla for all your help! Mark is just awesome! He did such a great job helping me figure out the storage size that I need and convincing me to go with this branch. I was actually there by mistake and ended up signing for the storage there thanks to Mark. Brett was also awesome! Thank you guys! A million start service! A class customer service!

The staff was polite, knowledgeable and courtesy.

Starla from the staff was extremely helpful, needed a second unit, and she managed to help get one 2 units away from my current one even though the system online wouldn’t allow selection. Starla also honored the discount that was on the online system but never registered, she did all that with a smile. Very helpful staff! Location is easy to access, the app makes it super easy to clock in and out through the security gates without having to key in anything (very covid cautious) and they have 3 carts inside to help you load/unload. Location is pretty clean no bugs or anything of the sort. Also their office is cautious about covid and allows only one person inside.

Very clean storage, staff is down to earth and professional. I have been using this location for over a year and feel comfortable with the security and communication from this location. Although I am tired of my rent going up... lol IJS. Star is especially helpful.

Updated Review: Starla is someone that is willing to make time to listen & help! A real person doing what it takes to help her customers. She does not know this, but what she has done for us (more than once) helped us to care for & feed ourselves & our neighbors. You have a good employee here at your 7950 Ohio Drive Public Storage. Thank You for treating her accordingly! =:-) 👣💞💫👣💞💫👣💞💫 Jennifer & Nate were innately friendly, & covered every aspect of the rental process efficiently & proficiently. Renting our unit with them was truly a breeze. We were able to view the unit, handle the paperwork (conveniently done on tablets built into the counters), & get the stuff we brought with us into the unit, all within forty minutes start to finish. We are very pleased with & grateful for the very low rate offered to us (when we made the reservation online), & for the very convenient 1.9 mile distance from our home to our unit. Thank you, Jennifer & Nate/Public Storage!

We absolutely love this storage facility and Darla is amazing and always very helpful. We highly recommend using Public Storage. - Bobby and Robin Creekmore

I have to say that this location provides a clean, safe facility with a wonderful staff- especially Starla. She has been extremely helpful. I had a major move that required 3 large storages- not only was Starla accommodating but knowledgeable about what was necessary. They are definitely lucky to have such a caring member of their staff.

I give this company 5 stars because of it’s customer care and professionalism. I personally thank Starla who has helped me whenever I had a problem and left me feeling better in the end about myself and my storage unit. I recommend this company to everyone one.

Around the end of October, I got an email stating that they will raise the storage rent from $89 to $117. I then tried to see if I can downsize from a 10x10 to a 10x5 to save some money due to the price hike. Turns out that all my stuff couldn't fit inside a 10x5, as I wasted all my time hauling furniture from one unit to the next, then moving it back to the original 10x10 storage unit. I explained the entire story to the store manager named Starla. She was very kind, patient, empathetic & understanding with the entire situation on why I wasted my time to downsize on a smaller unit to save money, as it didn't work out as intended on fitting all the stuff. To make up for all this, I was approved for an Account Credit of $28 for 3 months, so instead of $117, I'll be paying $89 for 3 months. I really appreciate this temporary price reduction! As the store understood I wasted my time downsizing to pay less. Moral of the story: If you have a lot of stuff, don't downsize! I had a mattress, bedframe, washer, dryer, sofa & a few other things. Better off with a 10x10. It is also very unfortunate this company would raise prices on the storage rent when so many are out of a job like myself & many others due to the ongoing Covid-19 induced Recession; as it would really be appreciated for customers to not pay higher rent in the future due to these current hardships & financial struggles. But in the end, I'm grateful for the service by Starla, & the store for understanding this entire situation.

Very safe and secure with plenty of camera monitoring. Well maintained and has lots of climate controlled units. Starla is site manager who is very professional and eager to help with whatever she can do to meet your storage requirements.

Process was quick & easy thanks to Rachel & Starla!!! They were so helpful and nice. Great staff!

Had an indoor unit for about 7 months. Ed was extremely helpful and made the process quick and easy. 5 star customer service. Only complaint is that when I first got my unit there was a strong smell that I can’t really describe however it was not pleasant. I dismissed it assuming it would go away. 7 months later the smell was still lingering, not nearly as strong but enough to stick to my couch. Other than that, furniture was still in the condition I left it and cancelling my unit took less than a minute.

This is one of the best locations and staff I have ever worked with. Starla is has helped on more ways than I can name...truly a God send. Will be doing business with you guys for a long time based off what I have experienced at this location

Customer service is the most important aspect of business today. Having just hung up with the manager over at the Public Storage in Plano Texas on Ohio, she promptly took care of my problem and was courteous and attentive. I would recommend this public storage to anybody looking for a little extra space.

This is a very nice clean facility. Easily accessible. The manager, Starla is very pleasant and helpful. She is cheerful and welcoming.

The property manager Starla was very helpful and I looooove her spirit. It was pleasure meeting her and working with her on an issue I had THAT she resolved ASAP. Thank you for helping me and providing great services. Veronica Bell

Victoria was very informative and helpful each time I have talked to her, even going the extra mile when helping us tour units before we chose. Facility is great too. Would recommend highly

I came in to purchase some packing supplies, boxes, etc. Vickie was super nice and helpful. I will be back to rent a unit!

Very clean and safe storage

Its not 24 hrs access and seems like price keeps going up every month if not every other months. They don't do long term contracts so you are stuck with the price they decide to have for upcoming month(s)

Great experience and Jordan was informative and helpful in getting setup with the best unit

Katie gave me all the positive step to getting a storage she was awesome

Katie was very helpful in helping me secure a unit to meet my requirements. I would recommend using this location for your storage needs.

Easy, friendly, and secure storage

Great experience Thanks Katie

Ed was an great help and showed me exactly what I was looking for.

I had never used public storage before, and I've always been a little skeptical. But after talking to the nice man Noah, I had all my questions answered and I felt much more confident with the process.

Ed and Brooke were great!

Ed and Brooke gave us great customer service. I was very pleased how quick and easy we checked in and how helpful they were. Thanks guys!

Brooke is super helpful. Check in was quick and easy. Building is very secure.

Brook was helpful and friendly. This is a class AAA storage facility. Thank you for your help.

Ed has been awesome!

Great Customer Service

Kind of annoying to use security pass all the time... but I guess that’s a good thing for security... trolly / dolly for moving things available

Kelly was very helpful

Great customer service the first vist and now when we paid for our second unit. Thanks to Ed and Brooks.

Ed was great! Awesome service, highly recommend!

From the moment I shook hands with Ed the whole process was so easy, thanks to exceptional service by Ed. Plus, look at the place !! Ed keeps it squeaky clean. I can rest peacefully knowing Ed keeps my stuff clean. Great Job, Ed. Thank you.

Ed is awesome! Provided excellent customer service!!

Ed provides excellent service

Ed was awesome, stayed late for me and gave me excellent customer service

Ed and college are amazing! He’s a great manager and he makes the process easy and funny. Establishment is very clean!

Ed is excellent and always very helpful. Because of his good customer service I will not use any other storage company, ever! You can't go wrong here

Ed is the property manager and he's wonderful. Very knowledgeable and helpful with your needs and explaining everything in great detail. If you're looking for a good storage place go talk to him.

Ed the manager on site provided excellent service and expertise in the facility care. Will refer friends and family to this location

After reserving the wrong size unit, Cheryl was very helpful with finding me the right size unit. Cheryl am d Ed both were detailed in explaining everything that would be helpful for military personnel. All around great team!

Assisted by Cheryl! She is great when it's time to move! Ed is wonderful, too!

Ed and Cheryl were great! Very knowledgeable and helpful!

Ed is terrific. Super friendly and helpful.

Ed was great! Guide me through the process and everything was easy!

Great service from Ed!

Excellent easy friendly customer service from Ed. Highly recommended

Ed and Starla were wonderful to work with and a huge help today!

Nice & clean great security at a reasonable price.

Great service and great staff. Ed and Kim and the whole staff were a joy to work with. Highly recommended.

Beverly and Ed were amazing , very helpful. Ed came out to show my units in rain and made sure i was not drenched. Excellent customer service !!

Excellent costumer service by Ed. He did walk us through the storage units available. Had a great experience and was very informative, which helped us in decision making.

The Experience today in public storage was awesome. Thought we were there 5 mins prior to closing time, the manager Ed was awesome to accommodate us in the last minute. He provided all the information which helped us in our decision and get the storage space booked right away.

My experience with Public Storage was a delightful one. The manager Ed was Awesome. He was very informative regarding the type of storage I need to make move into the storage one a successful one.

We had a storage unit here and never had any issues. Was very happy when we moved out of our unit to find we didnt have a 30 day requirement, that we just had to be out by month end.

Had a great experience with Public Storage Ed and Vickie where very helpful

Great costumer service, Beverly and Ed were a great help in getting our family the best deal for a storage space.

Ed and Beverly are amazing! They did everything they could to get me a good deal.

Wonderful people Kelly and Vicky were amazing at the front desk really friendly atmosphere

She was very helpful in getting signed up ! Very professional!

Great people! Took good care of us!

Wonderful, convenient storage place. Mr Ed, and the other workers made my visit simple, and fast! I would most definitely recommend this place! 👍👍👍 Just updating this review! I had a payment issue while closing my storage account, and Beverly handled it in a professional manner. I really appreciate her for this! Excellent customer service!

I used this place for more than a year. The staff are great and very accommodating since day one. Yesterday i vacated it and it took me after office hours to finish my move out. The lady on duty gave me a detailed instruction on what to do. She was so caring and concerned. Today i came back to the office to make sure that i am clear with the unit and Kelly and the other person are both so nice and helped me cleared my account. I highly recommend this place.

Lisa is Amazing! Perfect experience and best placement!

Great storage units clean and very friendly staff . This is the place to storage your items at . Thanks Lisa

Alexis is awesome very professional and goes out of her way to make sure she gives excellent customer service!!!

Alexis was awesome, very informative.

Alexis made is super easy to get started. Great facilities. Awesome customer service. Highly recommended if in need of more storage space.

Ed was terrific. Very helpful and professional.

Great customer service and very clean. Ed was very knowledgeable and efficient, highly recommend this storage facility,

I had accidentally made a reservation at the wrong location. Ed and Lisa we're extremely helpful and switched over the reservation and got us the unit we needed.

Ed and Sherry are the best, prices are very fair in the facility is kept very clean.

Sherry and Ed have done good job, helping me to find best options for storage

Ed was very helpful and considerate. Thank you

This is our first time using Public Storage. Canassa was absolutely amazing at explaining how the process works and showing us our unit. Vickie and Canassa helped us pick out the right size boxes for our needs. Both of them were so charming and a delight to work with. I would recommend asking for them if you go to this location. The entire process from start to finish was a breeze. Thanks ladies!

This facility is very nice . Customer service is amazing . Property manager Ed rocks

Nice property manager

Ed provided excellent customer service, very knowledgeable and helpful.

Great service, friendly and efficient. Clean facility, easy access and secure.

The staff here is very nice. When I was scheduling a move, I needed a place to store my stuff. these guys were very flexible with me and gave me a really good deal. The manager (Ed) is also a pretty cool guy.

Ed was awesome and very helpful.

Mr. Ed was very very helpful and very nice and helped me get what I needed. Made my bad day alot better. Thank you for that :)

I have had the best experience with a public storage facility in this storage and specialty loved warn, helpful, and respectful treatment I got when I walked through the doors, all the way through signing the contract and moving in. I recommend this facility for anyone who needs a trusting, well organized, clean and secure storage facility

Nice, new and clean. Ed is Great!

Canassa provided awesome customer service. Very detailed and answered all questions and concerns!

Very good customer service. Walked me all the way thru my move in process. Helped later getting my code. I want to thank him very much.

I had the greatest experience with Ed, the Manager, he was professional and nice. Go ED!!!

does your monthly rate increase within five months without notice?

your rate will increase within five months without notice up to $15

Rented today had good experience

Overall experience was very friendly and easy as well. Property manager add was able to find exactly the unit I was looking for

Clean facility

Vickie and Ed, the managers, provided exceptional customer service. The move in process was painless.The rates are low. Rent here

Good service

Friendly Service! Jennifer is fantastic... and... the property is AMAZING!

Clean facilities. Jennifer P. is very knowledgeable

They increased the price while I can't afford. I thought that was predatory. They also informed me that they would charge auction cost. Thank God, just noticed today that they seemed to have reduced the fee. God Bless.

Jennifer and Kandi were exceptional. I have worked in customer service for over 5 years and this is how it should be done. They helped me in EVERY way to get me into a unit. They would not take no for an answer. If you’re looking for a place to store your things, come see these two wonderful ladies!! Thank you so much for your customer service.

Jennifer madeitvery simple..! Awesome experience

Becky was very friendly and helpful.

Our initial encounter with a representative over the phone was exceptional and professional. She was patient and answered our questions and concerns regarding the online prices and specials. We were so impressed with the package deal, we decided to go in to view a unit. That's when the bad experience occurred with Becky. She was very rude and unprofessional. She would not let us finish our sentences without interrupting. Not only did she quote us different prices than the representative over the phone, she became very argumentative and aggressive for no apparent reason. We had legitimate questions and concerns considering we received different prices over the phone. Not sure why her attitude was so awful and if she didn't want to show us the unit, she should have let the manager assist. The manager was nice and welcoming. We chose not to do business with this particular location because of Becky's nasty attitude not the pricing just to be clear. From The Hudson's in Plano.

This place will scam you! I moved out midday on the 1st of the month after giving them one months notice. They refused to prorate my rent and made me pay for the full month. Calls and emails to the district manager went unanswered. Calls to head office ended up with 'collections' even though my account was not in collections. they just point blank refused to pro rate. I would give them -5 stars if I could.

Ed is very hospitable!!! Very nice!

Ed was is the example of customer service we need more like him

Mr.Ed has great customer service,friendly,kind man..

Ed was very professional and helpful , awesome customer service. They have the right answers to satisfy any concerns.

Ed was excellent, great customer service

Ed is amazing and hilarious. Very helpful.

Friendly staff, easy to get set up

Made a reservation, walked in and was out within 15 mins Well done

Ed and Katie were very friendly and a great help

Perfect place and very friendly staff. The overall work was very very smooth.

Service is good. JENNIFER and Alyssa were great. Good Price!

Clean facility and affordable prices. Scan the online price for a few weeks because the prices do change frequently.

Very helpful people at the desk.

This place is great and Jennifer was very helpful and provided all the information needed and made renting super easy. Great service and great people.

I have spoken with Jennifer, she was very nice and professional, and explained everything clearly

People here are professional with awesome customer service. They have the right answers to satisfy any concerns. I highly recommend this place.

Becky and Jennifer were absolutely amazing! They were so great and got everything done in a timely manner.

I only have one thing to say. Ed for CEO. Excellent customer service. Jennifer was awesome as well!

The facility is top notch and brand new. Ed is wonderful and super knowledgeable about everything. A great pleasure to work with and would highly recommend to anyone who is looking for storage options.

Ed was great! He made my move in worth it!! Great Facility

Sarah was amazing she is so well spoken has a wonderful smile and has customer service skills. I would refer anyone to this place because of her!

Really friendly employees

Very helpful

Sarah was absolutely wonderful! Very professional. Beautiful facility. Very clean. Great location.

It's good place for storage and staff are very Friendly and helpful.

Great service and friendly staff! Highly recommend!

Sarah was great!! Very helpful and very personable. She was a pleasure to work with!!

Jennifer makes everything goes smoothly and I had an excellent experience, recommending to everyone who needs self storage!

Great service and friendly staff.

Great service and friendly staff made it a very easy experience. Everything was explained fully. The facility itself is still new and very clean.

Just got a storage unit to move my stuff to. SARAH was really helpful, knowledgeable, and friendly. I'm glad I came to public storage. Would recommend it!

Great Service Very helpful Awesome

Jennifer was awesome! Most helpful and not pushy at all. Easiest rental experience I’ve ever had!

The staff is just wonderful there, the office environment is friendly and helpful which has made the difficult process of relocating so much easier.

Jennifer was great throughout the whole process, thorough and provided great customer service.

Very clean and very nice

Great supportive staff. Took the additional care to ensure we get understand everything.

Clean and good prices

Great, clean, and helpful. Thanks Ed!

Steph was a great help and very knowledgeable about everything. Went through the process and then we did a walk through of the unit. Very clean and well kept office and environment. Great job to Steph and Jennifer.

Jennifer was absolutely amazing staff. very attentive, polite and friendly. Great service and affordable price!

I didn't realize this public storage was even here. When did this one open?

Great experience, very nice staff and it was quick and easy.

Sarah is super nice and attentive! She was super busy when I got my storage unit, but she didn’t seem to be flustered and handled the situation calmly and the best she could considering she is fairly new and was left alone. I have had good experiences there so far. My only complaint is that when you get a unit you walk in thinking you’re only going to spend $26 like the online reservation said but then informed that you either have to purchase their overpriced lock or wait to put your belongings in til you can get another one and you have to get a special kind, if you’re in a rush then you’re forced to purchase this $20 lock. I walked in expecting to pay $1 for the first month and $25 for admin fee and ended up spending $60 after taxes proration and everything. And I got the smallest locker available.

Great customer service !! Highly recommend !! Jennifer & Sarah are super !!!

Great customer service! Awesome new facility!

Very clean space, very courteous and friendly and informative property manager

Jennifer and Nate Very professional good customer service

Great and comprehensive service. Clean facilities.

Great customer service experience with Nate and Sarah

Nate and Sarah were great and super helpful with my first unit ever.

Nate and Sarah were great!

Nate helped a lot! Super easy to store stuff.

Was helped really well by Nate

Nate give us a great service

Do I have access 24/7 using a code to get in?

Great service Nate and Jennifer, you made it painless!

Great Customer Service, I'm on board.