Public Storage Self-Storage Units at 2104 Hedgcoxe Rd, Plano, TX
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 30/moSmall 5'x5'
$ 30/mo $39Best Price Label
- Climate Controlled
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $41Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $52Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x5'Online only price$ 58/moSmall 10'x5'
$ 58/mo $78Best Price Label
- Climate Controlled
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $101Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price Label
- Climate Controlled
10'x11'Online only price$ 117/moMedium 10'x11'
$ 117/mo $156Best Price Label
- Climate Controlled
10'x15'Online only price$ 118/moLarge 10'x15'
$ 118/mo $158Best Price Label
10'x15'Online only price$ 135/moLarge 10'x15'
$ 135/mo $179Best Price Label2 units left!
- Climate Controlled
10'x10'Online only price$ 137/moMedium 10'x10'
$ 137/mo $182Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 154/moLarge 10'x15'
$ 154/mo $205Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 156/moLarge 10'x15'
$ 156/mo $208Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 176/moLarge 10'x25'
$ 176/mo $234Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 181/moLarge 10'x20'
$ 181/mo $242Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 223/moLarge 10'x30'
$ 223/mo $297Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Plano
Resources from the Help Center
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Plano Storage Units Near Sam Rayburn Tollway
Storage units in Plano are just off Custer Road close to Sam Rayburn Tollway and U.S. 75. Indoor climate controlled storage units and outdoor units with drive-up access are on-site in a wide array of useful sizes. Just look for our Public Storage Orange rollup doors for cheap storage close to Lewisville and Lavon lakes.
Golfers can tuck away clubs in a 5x5 storage unit after hitting the fairways at the Golf Club at Twin Creeks, which is just 3 miles away for convenient pickup and dropoff of your clubs whenever you want to play a round or practice your game.
Beverly, Bethany or Hedgcoxe elementary school families looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play Russell Creek Park. Behind the athletic equipment, fishing tackle, kites and picnic supplies, you can store rarely used items like your holiday decor and off-season clothing.
Cross Creek Apartment residents and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit, including couches, dining sets and entertainment centers. This is also a great size storage rental for downsizing, where you can store furniture, decor, lamps and clothing while you decide what to keep.
An outdoor 10x15 storage unit is the ideal choice for long canoes, kayaks and standup paddleboards. Drive-up access makes it possible to load and unload for frequent paddling excursions nearby at Oak Point Park & Nature Preserve or to Lewisville and Lavon lakes. There will be plenty of room to pack in windsurfing, camping and fishing gear along with your oars and paddles.
Homeowners around Hendrick Middle School who are planning to remodel can store five rooms of furnishings in a 10x20 storage unit or six rooms in a 10x25 storage unit. We are close by so retrieving items during the renovation will be possible. If you are in-between residences, these large storage rentals can hold the contents of a three-bedroom home while you house hunt for your new place in Plano.
Plano Public Storage has climate controlled and outdoor storage options to meet a range of needs.
At this Plano Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 243)
They lie and steal your money.
Robert at the Headcecoxe office was very efficient and good to work with this afternoon.
I have been a customer for several months, the staff, especially Linda are exceptional, long hours and hot times do not change her attitude! Always a joy!
They are good and helpful. Nice people that day when I went there
It's been ridiculous with these people from the beginning which I'm not getting into but know this... $40 increase within few months without notice supposedly they sent an email. I ask why Linda stated it's in my contract.. lol
Linda is such a great help at assisting with the move in process and explaining how the storage garage is operated properly. My move out date went extremely smooth as well. 10/10 would recommend!
This place is great. Linda was so very helpful in everything we did. She is awesome. She had answers for everything and helped us save quite a bit of money. She is definitely a keeper.
Pricing went up over $100, and I've found same sized units for cheaper in the same facility. Despite moving out by the end of February they're still trying to charge us another months rent. Save your money and go elsewhere.
Linda was so easy to work with!
Stay away. These people are thieves. They force you to purchase a lock. If you move in when they are not here and try to return the lock later (within the 30-day window), Linda from the office will tell you they can't. Their pricing is a bait-and-switch. The first month rent is $1 instead of $30, but you pay a $29 admin fee. If you move in mid month and move out 2 weeks later, they'll attempt to charge you for the next month. You can't access your stuff when you want. Past a certain time, you can't, so if your schedule or circumstances lead you to need something between 9pm and 6am, you're stuck. Let's say the star is for cleanliness.
Prices are continually raised ever 3-4 months it’s getting ridiculous
Robin makes the storage process go so smooth and headache free. She is super friendly and keeps the property nicely kept. I would highly recommend doing business here.
Picked up a man for uber
Ebony provides EXCEPTIONAL SERVICE consistently!
DO NOT USE THIS PLACE FOR LONG TERM STORAGE!! Pro: Super easy process to rent a space and friendly staff. Con: When your 1 year rental cost is up, get ready for a 50-60% increase in your rental price. Update: in the last 3 years, my rental amount has doubled. I don't see any improvements to the building. The last time i was in my unit EVERYTHING was covered in spider webs. I have never been late for a single payment and am set up on auto draft. I will be pulling my belongings out of the unit soon and I will never again use public storage for anything. I can't stand greedy, companies.
Really enjoyed my leasing sign up with Ebony. Incredibly friendly and great service- I highly recommend!
Ebony made my experience so wonderful! She was so helpful and kind! If you plan on storing here you should definitely ask for Ebony!
Ebony was amazing! She was super helpful and so sweet!!! If she isn't a manager, then she should be! She made my move in process so easy and wonderful. If you're moving into Public Storage, ask for Ebony!!!
Ebony was great!
Ms ebony was so nice and professional Best service I have gotten in a long time
Ha5d to find someone there but when they were in it was very good.
Ebony was so helpful and fast setting everything up for me! Thanks so much!!
Great customer service from Ebony!
Ebony was fantastic, knowledgeable. Very helpful, great personality. Best experience of all storage units I have dealt with. You are lucky to have her on your staff.
Been using this Public Storage for over a year since we have moved back to Texas. The staff have always been more than helpful and very friendly!! In particular at this location, Ebony went above and beyond for my Boyfriend and I as we are planning/getting ready to move into a house from our apartment and gave us some nice moving and packing tips and had such a positive and friendly attitude that I feel not very many people have now a days!!!!! She was amazing!!
Shiela was very professional and friendly showed me vip courtesy thank you public storage
I’ve dealt Ebony, she provided great service to get us started, highly recommend.
This place was AWESOME! Ebony, called me ahead, to confirm my reservation! She was EXTREMELY nice! I got there, she showed me all the units that were available, and which were easier to access! She was very friendly and informative! I had a GREAT experience!! Thanks Ebony!
Ebony has been helpful with transitioning from one storage to another. Also, I like how after I was here after 9pm she called me to let me know the times. She was friendly and customer service was way above par. It takes a talent to explain a negative positively.
Ebony was extremely helpful and courteous! This is the second time she has helped me and she truly goes above and beyond to deliver a fantastic customer experience! Thank you, Ebony! -James Jackson
Thank you Ebony,
This location and the staff here are truly wonderful. That you Ms. Starla and Ebony for your honesty, kindness and humanity!
Jordan and Ebony helped me find the right unit. Y'all are awesome. Thank you!
What started out as a very frustrating experience ended up as a positive interaction, thanks to Ebony. She was able to help me with the issues I was having and was extremely helpful and kind. I know things sometimes don't go as planned but it really helps when someone goes above and beyond to try to make it right. Thank you, Ebony!
Ebony was a pleasure to work with and we ended up getting a great deal on a storage unit. Definitely understand
I made a reservation online and was greeted onsite by Jordan the manager. She was very helpful in explaining the paperwork and touring the facility. Great experience.
I love this place. Jordan made sure that I could move from one unit to another that would better suit my needs. My wife and I will keep recommending this place. The rates are great for the quality that you receive. Customer service means a lot to my wife and I, as we are both small business owners.
Jordan is awesome! Public Storage, as well as Jordan, got me the right unit for my needs, at a great price!
Jordan was amazing, and didn't make us feel as if we were stupid or were bothering her. She was absolutely wonderful, and we will absolutely be using Public Storage again!
We arrived at 3pm. Noticed that the office has put a sign saying the manager would be back at 3:25pm. Waited until 3:27pm and noticed that the paper clock has changed to 3:45pm!! The door was locked and we didn’t pay attention if someone’s inside the office. This is not supposed to be the way we are treated. The time should be what it’s said to be. Otherwise would it be an endless wait?
First and foremost, the staff have always been very kind and helpful. However, the facility is poorly maintained. I have multiple units on the second floor and more than half of the lights are out, and they have been out for months. I shouldn't have to bring flashlights to remove and add stuff to my unit.
Jordan is amazing and so helpful. She answered all my questions and clarified everything for me. Always makes the process easier to have a capable person handling things. Thank you Jordan!
When I reserved a unit online, they put the incorrect date on there. Jordan was able to fix that and get me in today. She was also very helpful in explaining everything and answered all of my questions. The place seems nice and secure with friendly staff. I definitely recommend public storage.
Well maintained facility. Great location and Jordan, the property manager was super friendly and made the lease process super easy. Thanks Jordan!!! :)
Jordan was so helpful and friendly. I really enjoyed my experience!
Ansari was great and showed me all the options available and was kind enough to show me my unit so I knew exactly what I was getting before I signed. Excellent service. Would Recommend.
I went this pass Saturday to upgrade my unit for something more big like 10 x 10 unit I met Rachel who was polite and helpful in showing me what was available and best suited for my needs. She explained everything very well to me and consistently been helpful, pleasant, and trust-worthy. I would refer Rachel and the storage facility to anyone I know. JM
I had an issue with my account - autopay was not re-activated when I changed my credit card information, and I was assessed a late fee. I called and talked to Jordan - she was very helpful and got the fee reversed.
Ansari did an excellent job by helping me to find the right storage place. Thank you.
Ideal location next to O'Reilly, gas station, and CVS Not the best layout in terms of access to units Don't get stuck with one on the main entrance access drive or you'll constantly be dodging cars entering or using the keypad Some of the lights at night don't come on, around the property
Cheryl,,Katie, andJordan are wonderful. Couldn't ask for better customer service! From the very beginning they have gone on and beyond expectations.And Public Storage prices are fantastic. 4 mos later Jordan continues to be a five star customer service representative which I appreciate. Service is excellant.
This is the best place to store your stuff! Everything is so clean and well lit it is amazing. Jordan is always super helpful and makes everything a breeze. We have been here a while and cannot imagine going anyplace else. Thank or making storage so easy!
6 star service from Jordan! Friendly, helpful, and took care of all of our needs! This is the only place we will use for any of our storage needs
Jordan was very helpful - great job. Facility clean and secure.
I've been hesitant to do much outside of my house because of COVID. But due to some unforeseen circumstances, I needed to rent a storage unit. My experience with Public Storage on Hedgecoxe in Plano has been great. Jordan, the employee I rented my unit from, is wonderful. She answered all my questions and helped me find a unit that fit my needs when the size I originally reserved was unavailable. The facility was super clean, and I was able to complete most of my rental online (just needed to go into the store for 5 minutes)! I highly recommend Public Storage!
Nice storage place but they have restrooms closed so after driving all the way over there and putting items in storage, no restroom to use (which i had used in past when needed). Surprise! Only reason for low star rating.
Jordan was super helpful! Great service!!
Thanks for making the process so simple. We could not have been more impressed with Cheryl’s professionalism, guidance and commitment to serving well. Well-maintained facility in a relatively safe area.
I was a long time customer for the past 3 years, and the monthly rent there just increased tremendously every few months. I called and tried to negotiate several times, but not one single time worked. It always got denied. I felt pretty ripped off. Finally I decided to moved out, and they won't even refund the last few days of rent back to me.
Super clean and fast friendly people to help. I was helped by Sheila and she got me everything I needed.
Sheila was awesome and super helpful!
Joannel is Awesome!!! Sheila and Jordan are Awesome !!! Appreciate the Exceptional Professionalism and Amazing Efficiency combined with Outstanding Friendliness. Secure, Clean, Good Lighting at location.
Great service, and Lisa was knowledgable. She answered all my questions. Above and beyond!! Thanks
Miss Jessica was extremely helpful and professional in assisting me with my needs. I appreciated her kindness and genuine help. Thank you Jessica!!! 😊
The facility is clean and orderly. Sheila went above and beyond in fulfilling my storage needs. Thank you Sheila!
I used this facility for 3 years. Great customer service. Never had any kind of problem.
Clean facility, great pricing, super service from Sheila! Very helpful in getting me the right unit for the best price!
very clean and convenient storage facility. Lisa and Sheila at the front desk were super helpful and professional. I highly recommend this location!
These guys are awesome. The best ever. I really can't say enough good about them. We are in another state right now, and got into a bind. They helped so much just over the phone. The staff is great. Every single one of them. I have dealt with other storage places in the past and these guys are just awesome.
I love the facility and people but the only problem I have is the fact that rent raises every year... wish that weren't the case :/
Sheila was very helpful
Clean front, great pricing, great service from Sheila!
First impressions matter and this place and the manager Jordan did a great job. I felt the hospitality, security and cleanliness were on par. As for the longevity we'll see. I plan on keeping my things in storage for 2 years as I signed a contract for work. Hopefully I'll only see the $1-$3 annual increase, we talked about, as opposed to a $10 increase that reviewers are giving. Anyhoo, manager Jordan, we laughed, we cried, it was a whole thing. No for real she helped expedite the paperwork without making it feel rushed. She was friendly and professional and I couldn't ask for more in this scenario. Thanks a bunch.
Sheila at the front desk was really nice funny and helpful...i would highly recommend this place. She moved very fast and answered all my questions promptly .
Clean location. Super friendly staff, Sheila was super helpful!
A great experience! Sheila and Jordan were friendly and very helpful in helping me determine what size storage unit I needed, and made everything a lot easier than I thought it would be. They're a pleasure to work with!
Sheila Drew was super helpful. She has great customer service skills. So glad I came here for my storage and packing needs. She made it a fast and easy process and pointed out the best deals for supplies to help pack on a budget.
Just signed a lease at this location. Sheila was sooo helpful and made the entire experience stress free and amazing. She was very informative about what size unit would be best for the items I have, and what products are good for reserving the quality of my furniture. Would definitely reccomend!
It would be a little better if they opened up the office around 8AM
Awesome service. Clean and welcoming
Sheila was an excellent help and made the entire process of renting a unit and moving my things in easy. Thank you Sheila, it was a sweet deal to move in for less then 50. Thank you again for all of the personal attention you gave to me while moving in.
Not only was it clean beyond my expectations but the customer service was great!
Sheila was really helpful.
Sheila made getting a storage extremely easy and stress free. With the added stress of moving it was nice to know that i knew my things were safe. Sheila was the main reason I choose to store my things with Public Storage
This lady sheila was wicked helpful and so friendly 😁👍👍
Not a fan of Public Storage's practices. They don't make things as transparent with late fees and admin fees as much as other storage companies I've dealt with. Keep in mind that they will advertise $1 move- ins, but the purpose of this is defeated when they charge $25 "admin fees" on the day of your move ins.
Sheila was super nice and helpful! I'd give her 6 stars if I could!
Love this location!!! Everyone is so friendly and the property is well maintained. Sheila truly makes everything so easy and she has such a great attitude!!! Highly recommended THIS Public Storage!
Sheila was awesome in helping me choose and purchase my storage unit.
Sheila is the bomb! Great service! Friendly and professional. Lisa and Beverly have also been very helpful.
Easy to reserve and great follow up! Beverly was wonderful to work with, specifically. Very clean facility and safe area, easy to find. Highly recommend!
Sheila and Kim were very helpful and professional.
Quick and easy to get a unit reserved and Sheila was was very nice and helpful!
We have never rented a storage facility before, but Shelia at the Hedgecoxe location was super helpful and made the process easy.
Sheila was very thorough in explaining everything.
Sheila did a great job and was very friendly.
The customer service I received from Shiela was top-notch! I had about a million questions and she had the answers to every one of them!!
Very convenient. Sheila was super helpful
Beverly was absolutely amazing!!! Public Storage is clean and very secure. Best storage place in the area!!!
Lisa was fantastic she made my move in a breeze I highly recommend this facility.
I just checked into the Public Storage location on Hedgecoxe Rd, Plano Texas. Lisa was awesome. She helped me with every aspect of moving my stuff into the storage unit there. If you’re trying to decide what storage to use in Plano Texas, I highly recommend Public Storage (and Lisa especially) for all your storage needs! Thanks again, Lisa!!
Awesome location. Lisa did a spectacular job helping me find a unit. Ac works great i would give 8 stars if i could.
Thanks to Shelia and Lisa!!! Moving is a lot of work and I sure didn’t need extra work or hassle to rent a storage unit. And these ladies made sure it was easy and fast! Very helpful and friendly. Thanks again ladies for a job well done!
Sheila and Beverly were so helpful!
Sheila was amazing! Her customer service skills, patience while we explored our options and friendliness went above and beyond. The facility is clean, well maintained and accessible. We are happy with our choice.
Staff is awesome Reba was outstanding
Shelia was great to work with today to get our storage unit.
Shelia was very helpful and gave us lots of good moving tips!
Lisa is amazing and this public storage is a great place to store your belongings!
This place is comparatively new, and so it's super clean and tidy. The storage locations are well maintained and air conditioned. I have had stuff which I had placed in the storage for months and not a speck of dust or smell, so obviously they are taking good care of the place. Plus they occasionally have deals for new customers. The front office folks are friendly as well. Definitely recommended 👍 for anyone looking for extra storage.
Sheila was super helpful and friendly. The property is kept clean. Absolutely recommend!
My mother & I were helped by Lisa, and she was really lovely. She was very helpful & she made things easy to understand, and was pretty quick. Thank you again!
Great staff and clean place to store
Sheila was great
Sheila was awesome!!!😁
Sheila's customer service was AWESOME!! Even though it was almost time to close she answered all my questions and made sure to recommend the unit that fit my needs! Thank you!
The district manager, Callie, was incredibly rude to me. I called from my phone, she didn’t answer. The woman working at the facility called from her phone; Callie answered and literally told me, “What are you doing calling from this phone you shouldn’t be using this phone.” Like I had just took it upon myself or something to call from the facility’s phone. Moreover Callie was incredible rude overall and did not provide any help with my issue whatsoever. I will be closing out my storage and going somewhere with better service. Pretty unbelievable. Thank you, Next. Rude. Goodness gracious. #bekind
Canassa was AWESOME! Thank You so much for all your help!
Clean facility, excellent and knowledgeable staff, fully stocked supply "store", and bugfree! Seems to attract good, considerate people.....I always feel safe here. Every day the facility is checked by the staff. Thank you Sheila for always being there when needed!
Shelia was awesome! The easiest part of my move!
Sheila is da bomb! Excellent experience!
CubeSmart is a lot better on cleanliness, customer service, waiving late fees, and lowering rent increase's !! I only rented here because I live across the street.
Shelia was awesome she walked me through the whole process with a smile..Great customer service..
Sheila was great and very helpful. I needed a storage unit ASAP and I called 20 minutes until close and she was willing to wait longer and help me with my lease. Deff great
Sheila was fantastic!
Very friendly and helpful staff! I didn't have any complaints during my time here and my exit was made very easy as well.
Great experience. Sheila is super helpful. Highly recommend!
Shelia is awesome, super helpful and very friendly!
Awesome property manager!
Sheila was nice.
Very clean and extremely efficient...Sheila was friendly and professional!!! Highly recommended!!
They provided a space at a good price while we moved
***** HIGHLY RECOMMENDED 5 STAR EXPERT CUSTOMER CARE & FRIENDLY SERVICE at This Newest, Very Clean, Highly Secure, Public Storage location-definitely well worth making the trip to safely stash your valuable items here! Wow-what an INCREDIBLE PROPERTY MGR (Rhonda Clary) & GREAT STAFF (Tammy Pike) at the 2104 Hedgcoxe Rd, Plano TX 75025 location (Property # 29231)!!! This staff are SUPERSTARS who provided me consistently with EXTRAORDINARY Customer Service & extremely valuable SUPPORT with both my storage units :- ) Honestly, I can not say enough great things about my storage experience with the staff at this Public Storage facility who helped me make the BEST decisions to choose the BEST storage size units at the BEST price! This awesome staff as well as THIS newest, clean, safe, secure, centrally located & super large facility ROCK!! I have total peace of mind knowing my important personal belongings & car are well taken care of & protected at this Public Storage place. Thank you from my heart Rhonda (you were especially helpful & supportive) & Tammy (super friendly & efficient) for your sincere, expert care to meet & exceed all my special requests with your wise guidance, helpful input & knowledgeable experience to resolve & satisfy my every need/questions patiently. - C. Fisher (Plano Texas USA)
Rhonda provided me with great and wonderful customer service. I will recommend this Public Storage location to anyone needing a storge. Very clean and we'll kept. 😊
GREAT Management! Rhonda is helpful, friendly and awesome to work with. Facility is clean, reasonable and easy to access!!!
Public Storage was great! Rhonda was very helpful and easy tonwork with. Super fast and excellent facility. Visited 1/26
This location is great. Service is excellent, Rhonda is always so friendly and helpful! This is an awesome storage place!
I've been at this facility for 2yrs. now and they always have exceptional people working their front office. But 1 in particular " Tammie" ! I was up there the other day, and on my way out and had to use the restroom...I forgot my and Tammie found it! Held for me in good condition. Not only are these people professional...their Honest!
Excellent experience. Staff is wonderful.
fast, friendly service and a clean, well lit facility!
Rhonda was so helpful and friendly!! Thank you so much!!
Rhonda was awesome! Everything should go this smoothly. So knowledgeable and answer all my questions.
Rhonda was very helpful. Facility and Unit were very clean. Would definitely recommend this to a friend.
The staff was very professional and courteous. THANKS DANA AND TAMMY!
I was in-and-out in 15 minutes, fully satisfied with the pricing and the procedure. Rhonda was terrific, willing to answer any and all questions. Couldn't have asked for a more smooth experience.
Awesome facility! All of the staff have been so helpful and friendly from move in to move out. Rhonda is an absolute rock star!
Rhonda is very friendly and helped me through the process of renting our large unit. I've been by the office several times and she always greets me with a smile. Highly recommend!
Super clean and the service and the price was amazing
I worked with Rhonda here at the new location, she was more than helpful! She was fast and efficient as well as knowledgeable on everything I was looking for. Not to mention she was super kid friendly and was able to hold a decent conversation with my son who is only 4! Will definitely be sending more business her way!
Quick and easy! Thank you Rhonda!!!
Girls at front desk are very polite and helpful!! Great job!
Facility was clean and staff was friendly. Alana was very helpful in getting our rental set up.
The service was great for the 2 years that I was there. Even the move out process was fast and easy. Tammy did a great job and answered all my questions and needs the day I moved out. I will def come back. Thank you for everything!
I had a unit for pretty much two years, and there really wasn't much of an issue. Like most storage places, the reduced rate first month isn't. There's usually some sort of admin fee, and this place is no exception. The lock pretty much has no use after you cancel your unit because of the type it is. Rent went up $10 a month twice in the two years. It is what it is. THEY DO NOT PRORATE LAST MONTH'S RENT. I asked. The carts while extremely helpful, are locked when the staff is not in the office. This wouldn't be an issue but I showed up 15 minutes before closing one night and they were already locked up. Having to enter a code to open the gate, then the door, and then in the elevator is a bit much. I like extra security, but there's such thing as overkill.
Beware: Deceptive Business Practices The reason for the one star rating is this Public Storage's deceptive business practices. However, after I detail it all for you, you can easily avoid their tricks. 1) The $1 first month rent: This trick was one I was willing to play along with. I was happy to pay the $25 admin fee for the first month. And to make it clear, there's no way around this one. 2) Insurance: This trick is the one that earned them a 1 star rating. I told Rhonda up front that I had renters' insurance. She replied that my insurance could cover the storage and that I should give them a call. However, to get into the storage that day, I needed to have insurance. In a time crunch, I agreed to get their egregiously overpriced insurance because Rhonda said the insurance could be canceled at any time. CATCH: Once you pay it, they're not giving it back to you. Cancel means to cancel future coverage, not to cancel the current one. Silly me. Shame on them. I even called Gabriel, the district manager, and he told me he would refund me my $10 insurance due to the misunderstanding. I warned him I would give a poor rating if he failed to follow through. Yup, you guessed it. Never got the $10 back, and yes, my renters' insurance covers what I put in the storage. Bottom line: call your insurance before booking the unit. 3) Cylinder Lock: This trick was one I should have seen coming, but in a time crunch, yup, I shelled out $20 for a $5 lock. Bring your own. I doubt they could deny you service if you brought a regular lock. I saw regular locks on other storage units while I was there. The rolling carts were a nice amenity and the staff was very pleasant (Rhonda included) every time I interacted with them. The indoor storage units were well kept and the bathrooms were clean. I saw a few roaches and critters skittering about, but that's going to be the case wherever you store your stuff. On your last day, make sure you park your car outside of the gate before closing out your unit (the gate code is void the second your unit is cancelled). I really didn't have much to dislike about the facility itself or the people, but I just hate it when businesses aren't honest and transparent. Would I recommend Public Storage? I would recommend the facility, but I gave it a 1 star rating for a good reason, and if you're not careful, you may fall prey to any new tricks they devise for us innocent consumers. Consider yourself warned.
Great property, clean, well lit, safe, but more importantly the service from the staff is the best, Rhonda is there to assist you with any questions or needs.
I feel very confident that my stuff is safe here with all the features they have. Not too thrilled about the $20 lock that was required, but such as life. Katherine is so friendly and the place is kept very clean.
Was in need of a space quickly and the staff had me in and out in no time.
Rhonda is super. Always kind, courteous and helpful. Rhonda you rock!
Super Service - Friendly Staff - Rhonda Rocks! Facility has easy access, and really, really clean!
i want to thank the young lady tiffany for being such a great help of putting me a in unit at the last minute before closing i appreciate the great customer service and will refer my friends to do business her as well
We were somewhat overwhelmed with our move but this had to be the easiest part. Rhonda and Tiffany were very friendly and knowledgeable. Thanks ladies!
Tiffany was awesome! Very informative with a great personality.
Rhonda and Jennifer went above and beyond to accommodate our needs and to make us feel welcome. Oustanding customer service! Thank you!
Very nice, clean facility with excellent staff. Rhonda knew her stuff! She helped me find a unit close to the elevator and made the sign up process a breeze. Highly recommend this place for your storage needs!
Kyla was absolutely the best,she was very helpful and knowledgeable!She made sure I had everything I needed.
Thanks to Kyla i got the help i needed and has excellent customer service
Awesome experience! Thanks so much Kyla for your excellent customer service!
Keeping my hordes stuff horded
This place is incredibly secure and the staff are simple delightful. I would definitely use them again.
Rhonda and Kyla were really great! Their first month for $1 plan was the bait that got me to look - but when Rhonda called and was so helpful - that reeled me in. Then, the wonderful, secure facility sealed the deal. Really great place and team!
Friendly, clean, perfect!
It was Great!
Rhonda was wonderful! I could not have had a better experience with public storage!
Great storage unit - I have a 10x10 unit for storage of all the stuff that doesn't fit in our home. The unit is super-clean and easy to access. Kyla and the front desk team are always available and attentive. Only negative is that they lock the carts on Sunday Afternoons, so plan accordingly!
Ms.Rhonda is very friendly and helpful.
Rhonda is a true joy! She always greets me with a smile and wants to help answer any questions I have. She is polite, caring, and knows what she is doing. The facility is always clean.
Paid $11 insurance. Canceled insurance 30 min later. No refund. Surprising for such great storage.
The Public Storage Store on Hedgcoxe in Plano is the best. Christian helped us with the process and it was very easy and seamless. Storage unit and office is extremely clean and organized. Both reps were very friendly and have fantastic customer service skills. Highly recommend
James was courteous, well informed, and helpful!
I vacated with Kyla and she allowed me to pay in advance to save a full months pay very nice girl will rent if need be again.
Awful service I will not do business with public storage again from Kyla all the way to the Renee the district manager messed up my acct and then don't want to take ownership but tell me the girl that set up my acct been doing this for years and what that got to do with wrong info on my acct. My first month wasn't free like told. I'm done not to include when I went to my storage two times over the weekend a few weeks back it was a huge died rat right in front of someone storage for at least two days. Nope won't stay here at all...also the gate closed at 9pm no 24 hrs access to my stuff smh
Gate closes at 9 pm. No 24 hour access. What the heck is that about? The office closes at 6 pm, so they accept some periods without overwatch, but if you need something from your storage after hours ... you are absolutely screwed.
I rented a 10 × 10 with Kyla and she was awesome. Easy on the eyes to.
Kyla and Rhonda are awesome very nice facility and great service. Got all the merch I need to pack up my home !
I found a great rate on-line and I noticed that prices vary a lot by location within the city. This location is new, nice and less expensive! I reserved a unit for that day on-line, and I received a phone call within 2 minutes verifying my intentions and asking when I would be there. I arrived within the hour, and it could not have been easier to sign up, get access and unload. Rhonda was great!
Staff helpful, friendly and supportive. Clean environment and rates are competitive. Use of carts after hours would be a bonus but we understand.
Rhonda is the best!! We moved in the first week they opened almost a year ago and visited our (4) units every day if not every other day. We had absolutely no problems at all. Rhonda and her staff are always friendly and helpful. The property is clean and well taken care of. You'll always see them making their rounds to ensure everything is up to par. Great experience! Thanks Rhonda!
Rhonda was incredibly helpful. Facility was very clean and well maintained.
Great experience!! Clean facility and great staff. Rhonda was very helpful and nice. I will definitely recommend this location to others.
Rhonda was great! She was very professional and friendly. The site was clean and the unit was just right for what I needed. Thank you!
Great service Thanks Rhonda!!
We had reserved a unit in advance and were very pleasantly greeted by Rhonda, whom we had spoken to on the phone. Great introduction as to how to gain access. She showed us the unit and we were very surprised how clean everything was. The rental process only took a couple of minutes. The even have restrooms there and are as clean they come. They do a great job of maintaining the place. Conveniently located, very clean place and friendly people. You can't go wrong here!
Good customer service
Rhonda is pretty nice and helpful. Very clean facility
They have better pricing than UHAUL, but require cylinder locks, which are hard to find. Of course, they will sell you one.
Rhonda was cheerful and helpful. The facility is nice and new.
great staff clean units Rhonda is amazing and helpful they understand the importance of their tenants
A bit pricey - but very clean and secure. Only real dislike is that a different code has to be remembered for every door or elevator - instead of simply having one customer code to remember.
Rhonda had nice service with all my moving needs. Love the new store, was very clean.
Shelia did a great job explaining everything.
New, clean, and a very good staff. Rhonda treated me with respect and concern for my time and ensuring that I was getting the right storage for my needs. Thank you Rhonda!
Great staff to Rhonda, Donna, Alex, and one more gentleman that I can't recall his name! I will use this location next time. Clean environment great rates and availability when needed.
I hope you don't ever have to actually get into your storage. They don't regulate the elevators or the carts, you have no way to get in sometimes. Your may have to sit there and wait an hour to allow other people who are blocking the way.
Thank you Rhonda and Dana for all of your help answering my questions. When I'm ready to move, I will use your facility for all of my storage needs.
Rhonda & Dana were awesome and helpful. The building is very clean and when I had to upgrade to a larger storage unit, the transaction was very smooth.
Brand new location and the staff was awesome. Rhonda was very accommodating and friendly. Told me everything i needed to know.
Rhonda was extremely knowledgable and helpful. She called and continually updated me on property progress and found a unit that suited my needs perfectly (finding the perfect size unit close to the elevator.)
I stopped by this new location today to see what I might need in terms of a storage unit. I was greeted with such kindness and full smiles on their faces from Rhonda and Dana. They were so helpful in explaining to me what my storage needs will be when I decide to make my move.... Great people😄. Thank you Rhonda and Dana