Public Storage Self-Storage Units at 19339 Wilke Lane, Pflugerville, TX
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $60Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 55/moSmall 5'x10'
$ 55/mo $73Best Price Label
- Outside unit
- Drive-up access
7.5'x15'Online only price$ 70/moMedium 7.5'x15'
$ 70/mo $94Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 74/moSmall 5'x10'
$ 74/mo $98Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 78/moMedium 7.5'x10'
$ 78/mo $104Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 126/moLarge 10'x15'
$ 126/mo $167Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 293/moLarge 10'x30'
$ 293/mo $390Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Pflugerville
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Pflugerville Storage Units On State Highway 45
Pflugerville Public Storage offers a wide selection of affordable self storage rentals for customers year-round.
On the south side of Highway 45 and a quick drive from I-35 or Highway 130, this location is only seven miles outside of central Round Rock.
Take the stress out of planning for days at Lake Pflugerville Park by storing fishing equipment, paddleboards, kayaks and swimming gear all in one place with a 10x10 storage unit at this location.
A locally owned small business near Stone Hill Town Center can use a 10x20 storage unit as extra office storage space to hold onto filing cabinets, equipment or office furniture, which should open things up nicely around the workplace.
To help declutter a home near Highland Park Elementary School, a 10x30 storage unit provides ample storage space for old furniture, bikes, sports equipment, boxes full of clothes and that old desk and dresser that nobody uses anymore.
Cheap storage units come as indoor storage units, outdoor storage units or the option of climate controlled storage units. A property manager lives on site and the rental office sells moving supplies, such as moving boxes, bubble wrap or packing tape.
Stop by today and see what makes this Public Storage in Pflugerville a go-to destination for all storage needs, big and small.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 418)
They offer a 10x10 and provided 8x10 and called that an approximate size. No, that's 20% less space. They made it right by charging me the same for a 10x15 but the room was 10x12. My 2nd month was supposed to be free and I just got the bill for the month. Also, I kept having to get the gate code "refreshed." It wouldn't surprise me if it doesn't work when I go back. It's not the worst, but it's been sloppy customer service.
We vacated our unit on the 2nd and requested a pro rated month for the remainder of September. I thought there was a 3 day grace period. Miranda the manager tried to help and we ultimately spoke with the district manager Rick Olg. He agreed to help us waive our fee and I am grateful. Rick is the example of a good manager and I would recommend Public Storage to anyone with storage needs.
Had a great experience, Mary was help and help me understand everything I needed, thanks Mary.
Mary was a nice and patient customer service and I had no issues whatsoever
I was pleased to find a nice, well kept property and office. Mary was lovely and very efficient while helping me. I’m happy that I chose this location on my search for a storage unit!
I had a AMAZING EXPERIENCE with Mary she was the best service I've ever had!!!!
They suck in general balance of 3 bucks and they added late fee and wouldn't wave it. For it to be almost 75 bucks. This place sucks.
Kizzy was so helpful and throughly and made the process so much easier and very friendly. Thank you! Office was so clean and well put together!
Kizzy is awesome! Customers service is awesome.
I was looking for a storage unit and came upon public storage and the Mrs kizzy was awesome
Just got a new unit. Great price, helpful service. Kizzy was a great help and a lot of fun to talk to.
The branch manager Kizzy is amazing! She was very reassuring and kind. She is honest and you can tell she takes a lot of pride in her facilities. She walked us through the whole process and told us all the ins and outs. Thank you for making a difficult process so easy!
I rented a storage unit for about a year I think and recently vacated it was the best location. Ms Lucy was so helpful and friendly. She made sure to remind me if I was late on a bill so I wouldn’t get any late fees. She’s the best!!!
Kizzy was very professional and patient. Definitely recommend this location. Very clean. Definitely have an ACE here
Number one Ms Kizzy, who is staff here, support me anytime and any where
Just signed up, super nice, super easy! Thanks 👍
Just wanted to say that Ms. Kizzy (she's the manager if I'm not mistaken) is amazing, and very helpful! Very secure, clean, and easily accessible spaces here as well. I'd definitely recommend this spot to anyone looking for storage spaces.
Thank you Paul for helping me close out my account in Pflugerville location.
Staffing was very helpful during my time renting here! Tall Paul is the man and assisted me with any questions I had. 10/10 would recommend!
Kizzy was extremely helpful throughout the process. Pleasant lady and very knowledgeable of the process.
Kizzy took great care of me and my property. Will definitely do business here again
We have been renting our unit for about seven months and have always received exceptional customer service but this past weekend Ms. Lucy went above and beyond to help us. We had an issue with our lock and she did every thing possible to help solve our problem and ensure our storage unit was safe and secure.....thanks so much Ms. Lucy....your top notch in our book!
Lucy was beyond helpful and super kind professional and personable! Thank you girl!
Had a great experience working with Jenn on my storage needs. She was personable, professional and ready for my barrage of questions. (I would not have had her patience lol) She was awesome! Thank you so much for making a stressful situation very enjoyable and getting me set up in record time! Would definitely recommend this location!
Kizzy (the property manager) is awesome. Always taking care of anything I need. Goes above and beyond! It’s refreshing to do business with a place that take cares of their customers!
Kizzy was so helpful, and great service in person and over the phone! Made the move in/move out process so easy!!
Great experience!! Kizzy was great every time i needed something!
Kizzy was great help and very professional.
Maria Huerta was not only courteous & helpful, she also had a wealth of knowledge when I had trouble with the app. Very grateful for her help indeed.
thanks to Mrs Lucy
Super clean!!!!! I couldn't figure it out online🤷🏾♂️ Walked inside and Kissy made it so easy and fast
Kissy the manager is the bestest!!!!!!! Best location in Pflugerville hands down
We came from Dallas, new to the area, and the manager Kizzy was so helpful! She was patient, kind and full of knowledge. The property was clean and the storage was too! She was delightful to deal with. I will definitely recommend this storage facility.
Ms. Kizzy (The Property Manager) was absolutely amazing. The renting process was fast and easy and she was super personable and professional. 100% recommend this location specifically🙌🏾.
Lucy was extremely helpful. She was so friendly and delightful to interact with. Kizzy also greeted us when we were loading the storage unit on a Sunday! Very pleased with the customer service here.
We have rented here for over 10 years now. Office area and grounds are always clean. Love the keyed gate and ease of accessibility off Toll 45 and 130. Ms. Kizzy is the best! She is always so polite and helpful and always responds quickly to voicemails. Great place to rent.
Ms. Lucy is the best. It's only been 2 months and I already lost the keys to my unit. I called and spoke to Ms. Lucy and she was a breath of fresh air! They have a monthly "unlocking" process they go through and fortunately, I timed my lost key call with their unlocking process AND I didn't need to access my unit immediately. She called me back confirming that she had prepared the paperwork I needed to complete and set aside a new lock that I needed to purchase. All I have to do is go in there before Friday (the lockout day) to take care of the paperwork and they'll do the rest. This was such a help and relief. Ms. Lucy rocks and I can't wait to meet the facility manager, Ms Kizzy. Great service in today's world. Thank you!
Best service ive had in a while, first time renter, was having a terrible day. Met Ms. Lucy, who was wonderful about contacting me all day long. I left smiling ear to ear, everything was simply explained, and the vibe was most excellent :) Thank yu to her
Soon after I arrived to clean out my unit Ms. Lucy made sure all my needs were met upon moving out with a warm & sweet smile & greeting. I had no problems at this location & thank you Ms Lucy with having such a positive attitude & all the help. I really appreciate it!
Lucy gave me a call back which I didn't expect ! Just to see if what I just purchased was good enough. After realizing it wasn't she corrected it for me in a hurry, which was unexpected because of the POOR service now-adays. Thank you in this time of need to LUCY. MY FAMILY appreciates it.
I love the way they raised the rent without notice. When I called they said they sent a certified letter, I informed them that I never got a letter and I would love to see a delivery verification they said they don't need to provide one. It's time to find a new location.
Kizzy is a sweet lady. Well organized and helpful with getting you understanding of the rules.
Miss Lucy is the best !!! Honestly I wish she worked everywhere so I’d only have to deal with her kindness and true passion for customer service . 10/10
So incredibly helpful!! Kizzy was so nice and the reason why I got a second storage unit here!
Absolutely wonderful customer service from the manager and staff.
Lucy is awesome! Very helpful!!
Process was easy Dizzy was Very helpful This my third unit in that location
Great custom service, Lucy is a great person and helped me to close my account with my unit. I can always deal with friendly people. Thanks Lucy.
I would give Kizzy 20 stars if I could. I have been storing here for 21 months and she is amazing every time I need something or have a question. 20/10 recommend
Making reservation was made so much more easy with Kizzy. She genuinely helped us and gave us a laugh with it. We’re all extremely satisfied with this storage unit and customer service!
Kizzy, the lady taking care of us, really helped us out and was extremely helpful and transparent.
Miss Lucy is the absolute best. She's so kind and so authentically helpful. Moving dusty heavy stuff in bad weather isn't exactly what I consider a good time, but I don't think it's possible to feel grumpy after interacting with Miss Lucy. I'm so grateful to her and so appreciative. This is the best public storage facility I've ever encountered.
Kizzy was awesome!! Communication was great and on top of everything. She deserves a raise.
Great service and positive attitude.
The customer service agent Kizzy was exceptional ! She comes highly recommended!
Kissy was amazing and great service bought my unit right away
Great place to store very friendly
Kizzy is awesome!
Kizzy was absolutely amazing and so helpful, she made the process very simple. Thank you 💕
Kizzy is awesome and super helpful . If I could do more stars I would
Kizzy is awesome and so helpful thank you so much ✨🙌🙌
I loved the location for 2 years. Also Kizzy was very helpful addressing my questions. Loved her professional and friendly attitude.
This was the best experience I have ever had with a storage facility. Kizzy and Lucy are such a blessing. Thanks so much!
Fast and friendly service. Kizzy got me taken care of and answered all of my questions.
Kizzy is the best legend, thank you Kizzy!
I love kizzy she Is the absolute best she is great at what she does every question was answered every thing that I needed to get done she helped me with including boxes Tape and tarps she is the best recommend the storage unit if you are in the Pflugerville area
Lucy at the front desk was super helpful and made my experience smooth and comforting! I would highly recommend this storage location!
We have use this storage twice once for personal and business. Kizzy is a very sweet associate always has a smile on her face and she is very helpful
Kizzy was tremendously helpful!
I had the best experience getting my storage here. Lucy made it nice and quick she knew exactly what I was looking for and let me make sure it was big enough before I purchased.
Ms.Kizzy is great she has helped me from beginning to end with process due to this is my first time having a storage facility and she has been great all around
Lucy was very kind and helpful. Really appreciate her help.
Kizzy is the greatest. Her approach towards the customer should be the template used by any customer service/support employee in any industry
Public Storage is and always been my go to when needing a storage. I recently downsize our storage and Ms.Kizzy was awesome in helping getting that done. Great customer service, very sweet person and truly cares for the customers needs..
I walked in 5-10 mins before closing after a very stressful day. I hate having to do that as I know as an employee at closing time I’m ready to go, but I needed a storage urgently. Kizzy was amazing and even though she was getting ready to close, she helped me throughout the whole process. She also helped me find the best deals and advised me on the size of the storage. I truly appreciate all her help, she was very understanding and helpful.
Ms . Kizzy was amazing !! She is so incredible with how she works and keeps the environment clean ! She is very professional when it comes to handling her business. I just love having my storage on this property. Especially with knowing how awesome ms . Kizzy is and how hard she works . She put some much effortness in what she does and she runs the place perfectly, no complaints from my end . I just love her . She makes me feel so welcome .
I had an amazing experience with Ms. Kizzy at the Wilke location! She was friendly and professional and I notice the property is well taken care off , thank you for your wonderful services!
Great customer service!!! June was a great help and a life saver Thanks again!!!
Kizzy is the best!! Always very helpful and attentive. The property is very clean also and easily accessible for me
Omg Kizzy is the sweetest and helped us so much trying to solve our space decision. Showed us the spaces personally and helped us with paperwork and packages for boxes and such. Thank you so much for your kindness and patience!
Kizzy was so wonderful! Very patient, polite, and professional. Thanks so much for helping us find the right space!!
If you’re looking for a storage unit for a great price and great customer service this is the place! It’s super clean, kizzy who is the person who helped me out was very courteous and was willing to work with me to meet my needs, which is what customer service is about and rare to get these day, definitely would recommend to anyone!
I’ve been to a lot of storage places trying to find what works for me, starting with the customer service the lady that greets you, i believe her name was kizzy she was very helpful, very professional, and got straight to the point when I was trying to inquire about getting a storage, very kind as well. The building itself looks very up to date, storages are nice and spacious and for a good price as well, whoever cleans does a great job, it’s spotless, definitely would recommend this place if you’re looking for a nice, clean, and spacious storage, the customer service is just a plus! 10/10!
Kizzy was a great help you have a winner
It’s my first time rent a storage! A 5-star experience. Everything went well and Kizzy is super friendly and helpful! Definitely gonna use it later and recommend to my friends.
Kizzy was awesome, we were able to come in get what we needed done in less time than I expected. She was very nice, friendly and great customer service.
Very clean and safe place
My first time experience here at Public Storage was exceptional! Kizzy was super duper AWESOME! She gave us superior customer service, took her time accessing our needs and wants and found us the best deal. She knows her leadership and treated us with top notch customer service. Office was very cleaned and well kept. We are beyond happy with our unit in more ways than one. If you’re searching for a storage place, THIS IS IT!! Go see Kizzy and it’s a guaranteed promise you will leave a very happy and satisfied customer. Thank you so very much Kizzy for going above and beyond for us!!! :)
I have been with public storage for 2 years. I had the best experience when I upgraded my storage Kizzy was awesome with helping me and she loves what she does. I truly appreciate the great customer service experience she offered while I was there and after moving out.
Kizzy was amazing help! The storage is nice and clean, def recommend this storage
Kizzy was very sweet and helpful. Moving is a stressful time for everyone and she did a great job at easing my stress. Thank you Kizzy for your help!
Cynthia is a Rock Star! Knowledgeable, quick and super friendly!
I LOVE LOVE this location...and Cynthia was so incredible in helping me in every way! She is super helpful, kind, and really cares about the needs of her customers...I could not be more pleased, and am super happy with my experience at this location! Thanks Cynthia, you are the Best! A+++++ for Awesome!!!!
Needed a storage unit in Pflugerville , the location of it is very easy and convenient to get to for me . Had an issue with getting inside the gate , entered my code in several times but did not go through. Had to go inside to speak with ( Adam ) about the access code not working and he was very nice and went above and beyond to fix the issue . I was then able to get inside with the resetting of the access code and was pleased with the rest of my move . I appreciate good customer service and business practices , which indeed they do have good customer service and maintain a professional attitude, I would recommend this storage company / location to anyone !
Very easy search and sign up on line. Did meet the property manager my first day. Very friendly and helpful. The main office was clean. Everything was waiting in my storage unit when I arrived. The storage unit and property itself was very clean also. Very happy with my experience.
I had a great experience working with Alan. We were having issues with our unit due to our fault losing keys, and he was understanding and accommodating in helping us gain access while also explaining policies and procedures. Very informative and very helpful
Cynthia was very helpful and saved me money starting my rental. I highly recommend this location of Public Storage.
Cynthia helped me find the PERFECT unit for my needs! If she’s working you’re sure to be taken care of with the best customer service!!!
Cynthia was extremely pleasant and helpful on the phone. Got exactly what I needed
We got the storage unit in September of 2019 and each year right before March they change the price of the unit. Absolutely ridiculous. It went from forty something to now they want $63+ insurance rounding it up to $74. It’s a small unit as well. I’d think twice to store your stuff here. Especially if it’s going to take you some time to get back to it. I have a storage unit in AZ that I got in 2018 and it’s stayed the $35 this entire time. Public Storage is just greedy. But remember you’re a valued customer. Edit: They’re waiving the rental increase for three month. *insert eye-roll*
Cynthia was very professional and friendly. Gave us all of the information we needed and gave us the perfect unit for our needs. Customer service was awesome.
Decent place. Great pricing.
The whole process went well, Cynthia showed great customer service!
Awesome service and very friendly! Provided all the information that I needed to get a storage at the last minute before closing time…thank you Cynthia
I highly recommend this storage facility! The property manager helped me out on her day off. I cannot thank her enough!
I was lucky enough to meet with employee Mauri when I arrived at Public Storage In Pflugerville today. I had a lot of difficulty finding my account online and bringing my account current. She explained everything clearly and patiently. I was so frustrated and she was patient and kind. I highly recommend Mauri and this Public Storage in Pflugerville
I just got my storage unit today and Mauri helped me deciding what size unit would work best for me she’s us a sweetheart lots of good insides and patient because I was here with a baby … love her nice and loving personality… well done girl thanks for your help
Had a great experience closing out my account.. Cynthia was very pleasant and professional.. She took the time to explain everything to me so I recommend this company
Public storage was very accommodating and got us setup with a storage unit that very same day. At the property, I was greeted by Cynthia who showed me around and made sure everything was to our liking. I highly recommend Public Storage for all your storage needs!
Cynthia was super helpful.
This storage facility is clean and well-kept. Cynthia is always warm and helpful. I would highly recommend this storage facility!
Nice place to store your belongings
Absolutely wonderful place to be! All my stuff is super secure
Hello, I would like to know if you do not have any warehouse for sale?
Our Representative, Kizzy, was amazing and very helpful! I would recommend her and this location!
Clean property and storages never have had any issues. Great customer service staff is always professional kind and courteous specially Ms. Cynthia welcomes you with a smile is nice, helpful and friendly. Highly recommend this storage!!!!!
I was able to get an early appointment. Cynthia helped me fill out all of my paperwork and get the unit ready for me. I was able to move in same day. Cindy was very polite and professional. The property seemed very well taken care of as well. I don’t have any doubt that my item are in a good place Adding to my review. Public storage pro-rates the rent when you move in, but does not pro-rate it upon vacating. My rent was paid in full at the first of the month and I was moved out on the 4th. They don’t refund you the days that you were not using the unit. They just re-rent it and prorate it for the next person, doubling their profit. I knew this going into it, but I don’t know that everyone is totally aware. That could make it make her break decision on whether to store your stuff here or not. My rent was $150 a month so I essentially lost $130. I didn’t have to check out of the unit until the end of the month, but I had nothing to store in it so there was really no point in keeping it.
Cynthia helped me get the perfect size storage unit for my belongings and was very knowledgeable regarding the products I can you to keep moisture out. She was very friendly and made the process simple. I will for sure be directing family and friends to this location based on the awesome customer service I was given. She was professional and the storage units were nice and clean kept as well.
Ms Cindy is awesome! She’s very helpful. Great customer/guest service.
I didn’t have much interaction with folks that were on property but when I did Cynthia was extremely courteous and professional not to mention the cleanliness of the facility. I will definitely recommend this location. #25875
Great place for storage! Needed work done at the house and had to move my antique car out for a while. Moved it in and never any real problems that I didn't create myself. Thought I lost my keys and was having them remove it for me when I found it. Went to get my car out and the door stuck in the up position (went past the stop) and wouldn't come back down. She was out there right away and got it fixed. I liked having the web/phone access to open the gate to get in. great on a rainy day or when you don't want to use the pad onsite. All in all they did everything they were supposed to, were friendly and helped me when I had issues. Cost was also reasonable compared to others. Would use again if needed.
Great service and friendly staff
Cindy was very good. Thank you
Had a great experience at this place, Cynthia was very helpful and so nice, the property is always spotless and easy to get around
This is a wonderful place with Great customer service ! Thank you so much Jessica for all your help much appreciated !
I've been here 3 weeks now and I really do appreciate and respect Cynthia she is kind and she always seems to be where she needs to be. Sometimes she in the office other times she's out riding around on her cart cleaning the place up and driving by waving and checking to see if I ever need anything. Not only that but it's placed in a perfect location
Cynthia was very helpful when we had questions. Cynthia was also checking the property to ensure it was clean and secure.
Cynthia was very helpful, simple process. Facility looks well maintained. Unit is very clean. She left me her phone number in case I have any issues. That doesn't happen much these days.
100% Satisfied with my time at Public Storage. I needed a small unit for my move from a one bedroom apartment to a 3bd 2 bth house. Needless to say, we didn’t have a lot to move but the unit helped with the organization and process better. Cynthia was extremely attentive to our unit needs and was kind enough to share some laughs as we walked to the unit for viewing. I never felt pressured or uncomfortable with any up her upsells as she took a need we had and used it! We left with a small unit, boxes and tape. Pretty cheap too, I might add. I recommend this specific location to everyone I know. Thank you Cynthia and Public Storage! Y’all are awesome🥰
Cynthia was professional and very helpful.
The lady there Ms Cynthia was very nice
Had rented a unit here before. Very Happy with storage unit. Needed to rent again, Cynthia made the process quick and easy. Glad I came back to this Public Storage location.
Cynthia was very helpful.
Cynthia is a very good rep for this Public Storage location as she definitely knows here job. From all of the details pertaining to the storage unit(s), to coming over to me (while she was on her break) as I was preparing to enter the gate to let me know that I could simply use the QR code reader on my phone to open the gate (via the app)! Every other time I would simply get off of my truck to punch in my code. She goes the extra mile for her customers and qualities like that are sad to say becoming a thing of the past...But not with her! I do apprecaite her and would highly recommend this Public Storage location to anyone needing their services in the Hutto & Pflugerville area.
Cynthia has always been super helpful with my storage needs. Would recommend coming here if you need a storage unit!
Delightful customer service.... to find the space I needed!!
Great place and great service all the time!!!
Clean and everyone there is really nice!
I went to this Public Storage location and was very impressed with the service. Gail was very friendly, knowledgeable, and efficient in helping me with my purchase. I highly recommend this establishment! January 25, 2021 - Went to my close by and favorite Public Storage again today. They had exactly what I needed (boxes) and were very friendly and knowledgeable. I love this place...so easy!
No issues, easy rental, good hours and the app works well. Thnx Cynthia!
2021 UPDATE: cancelled my storage unit with absolutely no problems at all. Cynthia had completed her admin tasks and the email sent confirming my cancellation was in my inbox within minutes. i gave two days notice and wasn't charged any fees. once the cancellation is finalized by Public Storage staff, your online account is also deleted and you will no longer have access to it. i wanted to remove the payment info i had stored, but was unable to do so. thank you for making this entire experience stress-free! * * * i've been a customer at this location for two years and CJ has never disappointed me! the units are well insulated and free from insects. thank you for providing a secure place to store my treasured valuables!
Worse Facility there is and no loyalty to customers and they raise the rent on you like ever 6 months. DO NOT RENT FROM HERE!!
Hubby needed more packing boxes. Cynthia was extremely helpful inn making decisions about size & number of boxes needed. She didn't need to, but she also helped carry the boxes out to his truck . Wearing a knee brace, he really appreciated that! After a couple of weeks, we decided to rent a storage unit. The process online was simple. Hubby went over to get more boxes etc and Cynthia was great - 5 star service at its best!
Excellent service! Cynthia was great.
Unit was very clean and easy to use. Paid online. Was nice to be able to give a day's notice of moving out of the unit without penalty. Staff was very nice.
Efficient, secure, and affordable. I was able to store my stuff for months without worrying about it, and without a big hit to my wallet.
Cynthia has very helpful in the renewal process. Her suggestions were helpful and on point.
What's not to like about clean, well lighted, climate controlled storage units? Indeed!
I have been very please with the public storage location. Cynthia was very helpful and she does a great job keeping the unit clean. I have used storage units in the past and this has been the cleanest and easy to get to. Great job Cynthia in keeping the location in top condition.
Cynthia, thank you for making getting a storage in such a difficult time for our family. You made the experience effortless and comfortable. Thank you again.
Best customer service by every employee.
This location offers great deals and awesome service! I am moving to the area in October and needed a place to store my belongings. I have had a great experience at this location. Cynthia and Ruby were extremely helpful and helped me transition smoothly to the space. They have been readily available to take my questions and have explained all the requirements of the space in a clear, concise way. They have went above and beyond and I highly recommend them to anyone in need of storage.
Amazing customer service. Cynthia was very helpful and explained everything very professional.
Clean, quick access
Kenya is awesome
Kenya was very helpful
Kenya was sooo knowledgeable and very helpful. She was very polite and wonderful.
I called this facility regarding the two units we have and Ruby was amazing! She answered my questions and followed up when she said she would.
Love Trena’s customer service! She was so helpful and knowledgeable and took care of me quickly. I’ve rented with public storage in the past at another location and the customer service here is way better. Thank you!
Tina was awesome full of great energy. Also very helpful. I will definitely use this location again
I love the customer service at this public storage. John is always so pleasant and helpful. I was in need of transferring from a corner unit to a unit more on the main halls and Kenya was so helpful in helping me to make this transfer smoothly. Thank you public storage for your awesome customer service.
Kenya had good customer service. 5 stars!!
Kenya was awesome. She stayed late for me and was super helpful !! Thank you
I’m a bit disappointed and angry at the service here. I had put a 10x 20 unit on reserve May 12th. The morning I was suppose to come in, I was not feeling well and did not want to infect anyone in case it was something serious. Spoke to a woman and she told me someone else wanted the 10x 20. I felt pressured and told her if they want it, she can give to them. She even stated that she rather I did not come in since I was not feeling well. Because I opted to give up the reservation, she says she has a 10x30 coming up and can give me the price of 108$. I told her it would be perfect as I have a 10x 20 and a 10x 10 and trying to consolidate everything. She said she’ll make a note and someone would call me when a 10 x 30 was available. It was suppose to be available by the 19th. I have been waiting on a phone call for this unit! Imagine the disappointment when I received a call stating my 10x20 was open and I can come in. So you guys got a message to call me today when the 10x 30 was suppose to open up, BUT did not see the note about a 10x30 being on hold for me???? The lady I spoke to today states there was no such note documenting the 10x 30 was reserved for me or for the price of 108$. Honestly, it felt like a d*ck move and bad business practice. I was given the choice of a 10x 25 for 108$, but by then I felt screwed. I’m not sure if I’d be comfortable storing my belongings with them and leaving Uhaul after 6 years of business with Uhaul. Extremely disappointed as I have been getting everything ready for the move.
Clean no mice or roaches present
I've worked retail for several years and I gotta say John the manager has probably the best customer service I've ever seen.
I had the best experience! John was great. Place was clean. He was helpful and inviting. Answered any questions and concerns. Cool dude! Made my move or transition to Pflugerville smooth. Thanks hon! I appreciate you!
Your team at Public Storage is awesome. John and Ruby were so helpful and nice. Much Appreciated..!!
John is the best! Keeps the place cleaner than previous manager and fixed the gate! Gave great advice on storage and suggested a moisture absorbent for the wooden items we are keeping in the space. Definitely recommended.
I needed to pick up some boxes simple task for me but I was not expecting that I would leave this little store with the biggest smile. Ruby helped me to my car with the 10 boxes I got but I just can't get over how she made me feel so welcomed. If I need any packing simples again I know where to go.
Their nice and clean.awsome service.thanks
The customer service I received from John was exceptional. He was Awesome very knowledgeable!!
Ruby was such a wonder person. She really helped me and was very friendly and knowledgeable. She was professional and Ruby represented Public Storage very well. Based on my experience I give Public Storage 5 stars because of Ruby. I recommend she gets a raise.
The manager, John, is awesome. Friendly, helpful and engaging while he keeps the property in top shape. I feel safe when I go to my storage area. I appreciate that there are plenty of carts available so multiple people can be in the same area and can easily get their items to and from their personal storage unit.
The customer service that I received from John was exceptional. He went above and beyond and I truly appreciate his help. He agreed to wait after hours for my movers and I to arrive from Houston, TX. I’d had a really bad experience with the first moving company that I had hired and was extremely frustrated and stressed and John was very empathetic and super helpful. He made me feel at ease and told me that he was there to help in any way, which he did. Thanks so much John for everything! I appreciate you very much...
Today I came to Public Storage in Pflugerville and I couldn’t ask for more better service John explained everything detail. I was ready to move in that next day, thank you so much for your excellent service.
My boyfriend and I rented a storage unit here and I have to say we are happy we came here first. The facility is very nice and John, the manager was very patient and helpful.
Had a great experience with public storage Ruby was very patient with me. Explained every detail very friendly lady.
Awesome customer service from John very helpful.
It was pleasure doing business with John and Cody. The facility was super clean and very appealing. They were so gracious and kind and I left feeling like my belongings would feel like they were at home, ha. They were super amazing.
Very helpful when I was stressed out about my move, and was always there when I called early and late. Felt like I was the top concern.
John is great he made sure we were well taken care of and provided us with his honest opinion I will definitely recommend this storage facility to anyone who needs one.
Great place, need to watch actual pricing after first month
Rolled up to the storage at 5:30 with no appointment and the Manager John was beyond fantastic! Great customer service/experience. Very thoughtful and knowledgeable
Zaida was absolutely amazing with us. She took the time to help us get what we needed and answered all of our questions. Showing us the appropriate units that meet our needs and provided great customer service!!! I am very happy with our decision to chose this location.
Clean, safe facility. John and his staff always friendly and eager to help. Highly recommend this particular location.
I came to this location to buy some boxes. The manager there greeted me at the door and help me figure out what I needed. John was very friendly and even helped me carry out to my car. Great customer service!
John great at customer service! I will definitely keep storing here and tell my friends and family!
John is flipping amazing!!!! He is so personable! No other storage companies have got nothing on this public storage.
I rented a storage room last week. Zaida was on duty and did a great job. She was very nice and friendly. She showed me my unit, explained the process and answered all of my questions. It was really a very pleasant experience.
John was truly he best and most helpful in renting my storage unit today I am so grateful for his assistance and customer service !!!
Great customer service! Answer all your questions, as well.
As far as the management at the facility is concerned I would say John is a great asset to this company. He provides great assistance in anything you need with a great attitude. CJ was also willing to help when ever needed, she was the previous on site manager. As far as upper management I can not say the same. I have been a customer for over 5 years now You would think that would account for something. But they never give you any discounts or perks or breaks of any kind. In one instance I asked to speak to the General Manager and she never called me back. In conclusion, the management (John) at the facility provides excellent service with a great attitude
Love this place.... John is awesome and always willing to help and love the way he is fixing up the place!!!
Rent went up 4 mths after I rented my storage... I would not rent this from this place again nor would I recommend it to anyone....
John and Tina do such a great job and I feel great storing my items here with John. Great job !
GREAT SERVICE! Very clean facility and John is super welcoming.
Great Service, Great Staff, Great location John was awesome making sure there was enough space in the unit to store what we needed. Highly recommend this location and John.
I felt that the service provided by John was excellent. He was friendly and most helpful making the renting of storage space for my vehicle very easy and accommodating. I would highly recommend this facility as being excellent. Dr S
John and Ruby are awesome. They were kind, helpful, organized and efficient when I came in today to finalize my reservation. All of my questions were answered and everything was taken care of quickly and easily. I highly recommend these guys!
Trena provides us with superb customer service today. She was very knowledgeable and friendly. Tina and Robin were also nice and immediately greeted us! Keep up the great work ladies!!
John the new manager of this branch has been very helpful and pleasant. He takes time to take care of each customer. The office used to smell heavily of cigarette smoke, I mentioned it to him and he was very apologetic and told me the old manager used to smoke and the smell seeped in through the office. He must’ve scrubbed the walls and floors of that place clean I came back a couple of weeks later the smell of cigarette smoke was gone. It now smells great! Awesome job John!
Great new location for my business and not over priced...
John was amazing! He was very helpful, informative and super nice! My unit is very clean and spacious. This location gives great deals and the area is perfect!
John is doing an excellent job. He is very knowledgeable when it comes to explaining all of the features of the property. Anyone who needs storage should come and speak to John.
Extremely helpful team when I went to inquire about space.
Was short on time due to a pending move. John was quick, helpful, and professional. I will definitely rent here when I make the move.
John is a really nice and gentle spirit. He accommodated me and my search for a storage , gave me a tour and all around provided me with Great customer service. And he is funny too !! lol I came here based on the great reviews and this place deserves it. It really does ! You guys KEEP IT UP.
Clean place and John the manager gave me enough time to make decision which storage I want to get. I am happy for that. And FREE LOCK.
Cj was very helpful, & amazing.
Althought I've used this place before, C.J. is so welcoming. Love her.
Professional staff, decent environment. I feel my stuff is safe there. Highly recommended
CJ was very helpful today when I rented a storage unit. She took me to 3 units til I found the one that looked just right for my family. She had some good ideas on how to position items to make maximum use of the unit. Highly recommend!
CJ is very nice and helpful. Thanks.
CJ was very professional. The only recommendation I would have is that she needs help (someone to staff the desk and someone for grounds). It seems a little unreasonable she has to do both.
Cj was awesome setting up our account and very fast!
C.j was great and helped make everything easy. Veey kind. Place was clean and in great shape. Thanks Came in today and last minute!! Cj was great and got the job done as always. Thanks
They were very helpful and kind.
My experience with this Public Storage is good for the most part, however, since I have been renting a unit my rent has been increased 6 months after I moved in and I have been a renter for almost a year and since I have been there the keypad to exit from my side of the property has been broken which means that I have to get out of my vehicle and walk to the one that works to type in my code or I have to drive all the way around the entire property to pull up next to it. This is very inconvenient and I think for it to still be broke after a year is just not acceptable. But they still increased my monthly rent after just 6 months. Customer service has always been good though.
hours are lame
So far so good secured a storage space today staff was very friendly.
CJ and Ron exceeded our expectations when we arrived to set up our storage unit. If you need to store your belongings in the Pflugerville area, I would absolutely recommend considering this location, and also checking for any sweet deals on the website.
Quick and easy online reservation of a storage unit one day. Met with CJ the next day at Public Storage location and within minutes she had my application completed and walked me over to a nearby storage unit. Couldn't be any easier!
Great, fast, friendly service!
CJ has been very professional and fun to be around. I was in between jobs and she made life easy even when I was hard to get hold of. I appreciate the great service so far.
CJ is a total class act. I highly recommend this storage unit. I needed a temporary place while moving and was able to use this place for a month for $1 (about $68 when all said and done with taxes and app fees but still $1 for 30 days).
CJ and team were berry professional and responsive to our needs. Appreciate all of their help.
MS. CJ is always helpful
CJ is the manager and phenomenal to deal with. She is knowledgeable and tried to really serve what was needed for my mother's move. Helped setup nicely and even saved me some money with the specials they had going. Drainage system is great throughout the unit's no water issues with multiple flood warning storm's 👍Good sized unit's no issues with bugs, rodents or water during the time my mother's house was in storage waiting for her new house to finish getting built so she could sign on it and get back to having a house 😍
Very friendly and extremely helpful!
Great place and service. My unit is super clean and ready to do. I recommend the Wilke Ln location for sure. Thank you
CJ was great in explaining everything i need and may me feel very comfortable i made the right choice. Awesome C J
Yesenia was so very helpful. She went above and beyond to make sure that I was taken care of after I made a mistake when I rented my unit online. She was knowledgeable, kind and very professional. Thank you Yesenia for going above and beyond.
Fantastic customer service by C.J.!!
Excellent customer service! I was able to reserve my unit online for the best pricing and complete the process at the storage facility with extreme ease for immediate move-in. I’m looking forward to utilizing this location for my storage needs. Thank you again, CJ!
C. J helped me out right away, when we met in person I showed her how big the things I would need to store were and she helped me get the rt unit size one that would make it way easier on me. The prices are excellent and I did call many others for quotes. Thank you C. J.
CJ is awesome, always takes care of whatever we need!
Absolutely the best. Lovely & caring about our needs. A blessed experience💖!
I would like to commend CJ, the manager at your 19339 Wilke Ln, Pflugerville Tx location, for the courteous, friendly, and very professional manner in which she took care of my ex-husband Michael Redding over the last couple of years in which he rented a locker from you.
I like this place. It’s always nice and clean. Never any issues with accessing the building and the staff is always helpful.
CJ is great and goes above and beyond. We could have gone to a storage unit closer to our house, but the reviews about CJ were spot on. Service is key, great work CJ!
Management at this location is awesome. They were very prompt in calling to schedule a time to come review the unit and CJ was very informative and helpful during our first meeting. The facility is clean and gate code access is required to enter/exit the facility. The location is very convenient to the tollway as well.
CJ is an absolutely lovely Public Storage manager. Unlike others, she is involved, caring and friendly and no doubt am I staying with her. Recommended by me! 👍👍👍
Management here is wonderful and very responsive. CJ explained all processes very thoroughly and was great to work with. Facilities are clean and secure. I would highly recommend. — Sam and Diana
Cathy and CJ helped me find a storage unit for my family while our home is on the market. Cathy was super sweet and despite being in training knowledgeable and very helpful. I highly recommend this location for anyone looking for a storage space. Thanks again!
Yesenia did a good job if getting through the rental process fast and efficiently.
CJ is polite and provides plenty of information thoroughly so you can understand what your paying for.
During my visit today at this property, CJ, the store manager, was extremely helpful in assisting my needs!! She went above and beyond helping me and made my experience with Public Storage a fantastic one! I recommend using this particular location for your storage needs, as they treat you with kindness and respect, also while assisting you with all of your storage needs! Thank you so much CJ!! -Mindee
CJ is wonderful and very helpful!
This storage facility is very clean and organized. CJ explained everything completely and gave us some useful tips which made getting our unit easy.
CJ and Tarie provided great customer service. Always professional and helpful.
CJ was great! Very helpful. Good location.
CJ is great to deal with! The property is well taken care of and is always clean.
Yesenia was very helpful and friendly. Great customer service!
Great storage, friendly staff, clean facility.
First time experience; appreciated CJ and the service she provided.
CJ is awesome! Very helpful and went the extra mile to be sure I got the best deal on a unit. I highly recommend the Public Storage on Wilke Ln! UPDATE: The time came where I no longer needed the storage unit and CJ was very helpful! She immediately stopped the auto-draft on my account and had me on my way in minutes. If the need arises again for a storage unit, CJ and Public Storage will definitely have my business!
Yesenia was amazing friendly and very helpful. Both her and the property manager were very helpful and informative and made sure that I had the correct size storage for my things and they also made sure I had all of my moving essentials.
CJ helped me get a new unit, caring fast and so kind. Highly recommended, ask for CJ too. Clean property as well.
I was so impressed with the customer service that I received. CJ was very impressive with her knowledge of her products . I didn't have a clue what size storage I needed .She was able to tell me and saved me much time and worry. I highly recommend this Public Storage location to anyone wanting professional help. Thanks again CJ, you are awesome!
Clean Units, and very professional & helpful onsite management!!!
After losing our phone on the property, we asked and received add permission to look around and find it (we didn't succeed in our endeavors). CJ, the proprietor, ended up personally scouring the entire property herself and eventually found our phone. Where we come from, we call folks like this "salt of the earth" people.
Awesome service! Glad I found them. Property 25875
Nice looking and good storage.
CJ, is an awesome lady for helping in suggesting and showing the different size of spaces, I needed for my personal items. Thank you.
Great location. Friendly staff. CJ was so helpful during the process, even though we got there just before closing. Thanks!
Yesenia was wonderful. Very informative, patient and provided excellent customer service.
I guess it depends what time of daily. Mostly seniors during the day
Thank you to Des mond and jenny
Very clean and secure. Staff is extremely helpful. Wish they weren't so expensive.
Was clean and secure
Keep it moving!
Gail was very helpful and explained everything thoroughly. She also made me feel very comfortable. Gail is awesome.
The minute I walked in Gail, was ready to assist me .I wasn't in the best of mood and was rushed by time Gail, was very patient and remained calm Gail, is a wonderful people person thank you.
Gail was awesome with all the details involved with renting a storage unit!
CJ was so professional and got me and my family the perfect space we needed!
Smells absolutely horrible the moment you open the door. Whomever lives above the office is a heavy smoker.
Not Happy with this place ANYMORE. I had to buy a lock because my key was misplaced, the only item i had was a washer left in my unit. I called pop a lock paid them to cut the lock,& was told I had to purchase another lock for a unit I wasn't using any longer! I left voicemails etc stating I had one item left in my unit! A staff had to present for this to happen,& she still allowed for this to happen. Basically 20+ dollars gone for nothing, waiting on a refund from the manager. I've done business with them over a year!
The moment I walked in, Gail promptly greeted me and answered all the questions I had about what storage unit size would work best for my needs. She gave me a couple options and broke down the prices of each, thus taking me to look at the available units (that I was interested in). We got to talking and I was thoroughly enjoying her infectious attitude. It really brightened my day! After making my decision on the proper unit, CJ checked me out. All in all, the customer service was outstanding and the rates were highly affordable. I would recommend this location to anyone whom should ask :)
CJ was Very helpful and knowledgeable in getting me fixed up with what I needed. The complex was very clean and organized and also the prices were better than what I found in other places. Thanks guys.
CJ is amazing! We just moved from California and she had everything set up for us before we got here! Incredibly accommodating and helpful, we couldn’t have asked for anyone better. Great customer service and sweet as an be!
The property was always clean, and there was never a problem accessing my items. Gail and CJ were top-notch.
Absolutely painless to move in. Reasonable prices and great service.
I can't say enough about how incredibly helpful CJ, the manager, was in arranging for my storage unit! Patiently answered every question, and offered workable solutions. Usually available to take a call, or called back very soon. I'm confident that my possessions are secure. I would highly recommend this location if you are looking for storage in the area! CJ is a kind person, and is wonderful to work with. There aren't many places, or their management, you can say that about these days. Many, many thanks!
The manager and staff are so helpful and understanding. I would recommend this storage place to my friends and family. Excellent pricing and the staff is incredible. They go over and beyond. Thank you.
Thanks for making the process today so easy.
I would like to thank CJ and Gail....they made the experience so easy and their customer service was the best ever, thanks girls. CJ is the best several days I caught her cleaning outside of the storage buildings. What a trooper!!!
CJ and Gail are true professionals, and friendly, kind people. It's a joy to work with them, and we can't recommend them more highly.
Gail was so helpful and accommodating. I came in at 4:45 on a Sunday when the closing time is 5 and she was so sweet and willing to answer all questions and show me the unit. Did not feel rushed and just great service!
We have been here 3 years or so and pay $94/mo. They keep our stuff safe and they're always so friendly when we go to make a payment. They even know us by name! CO and Gail are super friendly and help uys with all our questions. It's a great place!
I filled out information online and CJ called within 30 minutes to set up a time to show me a unit and finalize paperwork. Fast, easy and friendly.
Great place with great service! CJ is amazing and always so helpful!
I was pleased with the service I received from Gail and CJ. I was new to this location because of my move but I knew about Public Storage. Gail showed me the unit and answered any questions I had. I would recommend this location because it is easy to get into, friendly staff and clean.
Excellent service, with no hassle! I was able to walk in and get a unit within minutes. Jake was the associate who helped me, and he was extremely personable and easy to work with. By far the best storage company I have delt with!
CJ and Gail were amazing. Throughout the entire process from rental to close they helpful, friendly and thorough. The property was clean and safe. I would highly recommend Public Storage to anyone who asked.
Absolutely Fantastic Customer Service- "How can I help you" is CJ's motto. CJ is the site manager and lives on the property, we are lucky to have her. CJ IS #1 IN MY BOOK. Another satisfied customer DFW Mike
C.J. the manager seems to be always available. Helped me get good deal on 2nd unit. Place is always clean. Have had no problems. Feels secure. I do not have problems getting in during business hours.
CJ and Gail were absolutely wonderful!! I was in need of help quickly and they were so bright, happy, and helpful. They got my issue taken care of smoothly. Great experience! I will definitely continue to use Public Storage. Thank you CJ and Gail!!
Great location, clean, best price and Gail is wonderful. If you need a storage unit, this is the place!
CJ's great! She answered all our questions and got us in a unit quickly. So far so good!
The office staff (CJ) has always been very helpful and friendly. The unit I had was clean and well maintained. I am changing facilities because of cost and location (the new place is literally 1 mile from my house).
Clean, affordable and excellent customer service.
Very personal and helpful management. Clearly explained all I needed to know about policies and procedures for moving.
C.J. gave the best service, very professional.
Gail was awesome and very sweet!!! Great costumer service nice experience and nice doing business with them.
Cj the manager was very profetio al and nice, very easy prossecce
CJ is great i would absolutely recommend it to anyone
Quick and easy transaction. Now time to move in!
CJ was very helpful, I arrived 5 minutes prior to closing. She was kind enough to stay after her shift and take care of the transaction. Highly recommended
CJ is the property manager at this location and she is wonderful! Very helpful. Gate access code with a climate controlled unit... CHEAPEST PRICE AROUND! Go Public Storage!
CJ the manager had great customer service she was really nice and she helped me out alot. It was a really good price i was happy.
CJ was awesome and helped guide me thru the process and explained everything. Awesome customer service!
CJ was the best! So helpful, kind and reassuring. When I first signed up she made sure I knew she was available on site any time I needed her. When my movers showed up to put everything in my unit, they werent sure if it would all fit. I went in to ask CJ how much for the next size up and she helped me make the best decision for my budget. I benefited from the first month free, only had to pay a prorate and moved into my house in less than 2 months. Every time I spoke with CJ she was polite, friendly and professional. Always accommodating. After I paid my prorate and started moving things out, we ended up taking longer than I had anticipated and CJ made sure I had access to my unit up to the last few minutes before the gates locked. I will definitely refer and reuse CJ and Public Storage again! Thank you guys for making situations as stressful as moving feel as though I had a friend there to help in any way they could. You guys rock!
CJ was amazing. She made the experience fast and easy.
CJ is very courteous and attentive. The location is clean, easy to access, and very secure. Thank you for you help today!
Great location. Signing and leasing was really easy. It was the best price in the area for climate control. CJ was really nice and available both times I was there.
CJ has been excellent for me during our relocation!! She knows we will only need our 10' x 20' unit for two months, but she's gone above and beyond to help us out. To start, she noticed that after I reserved the unit, the rate dropped $30/month. So she called me, cancelled my first reservation, and had me submit another to get the better rate. After I got into town and moved in, I wanted to buy a "damp check", the moisture wicking bucket that helps reduce humidity in the unit. I stopped by 2 minutes before she closed, as she was locking the door. She had no problem staying after and helping me out. If you need storage in the Austin/Pflugerville area, I highly HIGHLY recommend going to see CJ.
very informative, really clean storage's, great location along with its secure 24 hour watch. CJ helped me out and i was impressed how humble an nice she was. highly recommend this place to anyone who is in need of a place to store their property.
CJ was great at calling after I filled the form out online and Aaron was a great help from the time we walked in to the time we left.
Sign up was easy and fast. CJ at the front desk was friendly and very informative. Best rate in the area too. Entire facility was clean and well kept.
They had a unit available when we needed it, it was clean, climate controlled, and secure. The staff was great, very friendly and helpful, both with renting the unit and with purchasing moving supplies. Would definitely recommend this Public Storage location.
I had nothing by complete satisfaction with the Wilkes Ln. location, managed by CJ. She is yery friendly, knowledgeable and will answer any question that you have. Plus she has the most beautiful blue eyes you've ever seen and a beautiful friendly smile that says welcome.
Great staff. The mng CJ is awesome. Friendly and very helpful.
CJ was very helpful and the place is very nice and clean!
The site manager was friendly and so sweet to my boys! We called ahead and she had everything ready for us so we were set up very quickly with a storage unit that is perfect for our needs. Would definitely recommend this location to anyone needing storage!
Excellent customer service. Great access to toll road.
This public storage is phenomenon!! CJ (manager) highly recommended her, great customer service & affordable rates. Love my belongings is safe with secure gate code, climate control units with AC. Units hallways are always cleaned and she is always walking around broom & dust pan cleaning from interior & exterior walk thru. Pay Bill online with no problems!! I'm always @ my storage unit in & out especially during holidays and CJ goes above & beyond to make sure you need any extras supplies to purchase in front office.
Other places are cheaper, cleaner, and have extremely friendlier staff. I got a good holiday special deal on a storage unit. After a few months they jacked the rate up without notice. The contract requires 30 day written notice to raise rates, which was never received and all they say is that it was sent. Talked to someone on the phone and that was no help at all. They do not tell you ahead of time that you have to buy their specialty lock, so be prepared to spend more money. One of the gate code entry boxes has been broken the entire time. I got a call the month after I moved in asking if I was moving out. Whoever stays at the apartment above the office is one extremely heavy smoker, walking into the office is unpleasant. I have rented from other places before and never had this kind of issue or such terrible customer service. Take your business elsewhere, you will be much happier.
Great service with a very professional way .
CJ and Mattie are totally focused on taking care of customers and managing the facility. Over the past few months I went there several times to lease climate-controlled rooms. They took time to understand what I needed and identified the most suitable vacancies. Then they took me to the available rooms so I could pick the ones I liked. The facility is in great condition. CJ and Mattie constantly walk the facility. They tidy things up, close doors to keep the cool in, and keep an eye on who is doing what. When I checked out they made the experience easy. In fact, they keep such a close watch on things they had the paperwork done before I stopped in to tell them I was fully vacated. I appreciated that because I felt confident that billing would not coast beyond the required notification period for vacating. If I need storage in the future then this facility is at the top of my list.
It was a pleasure working with CJ; a true professional, very knowledgeable and extremely helpful. Thank you CJ.
CJ and Mattie were very helpful! check in was a breeze! I would definitely recommend this public storage to everyone!
I see Public Storage censored my negative comments! Again this shows how they are only driven by the "bottom line" I've tried to pay for my storage over the phone, and they refuse to take my card number over the phone, saying I can pay online at their website, or come in and pay. I refuse to give them my card information on their website, and when I go in to pay, the doors are closed, during their own set business hours! They repeatedly say they're sorry about that, and to just drive back over. That's not just inconvenient, it's impossible my wife was very sick in the hospital and I was seeing multiple Dr.s and in rehab for a stroke. They cut my lock, took pictures of what I have, which is $1000's in antiques and will now auction them off while my wife and I are sick. They make me sick! Stay away from these greedy bastards!
CJ was EXTREMELY helpful to me. I feel really great about leaving my things with at this location. Thanks for telling me about the stuff that absorbs the dampness, too!!! :)
Mattie and CJ were awesome! Coming from out of town my wife and I weren't sure about the size or other options that would be needed to accommodate our move as our apartment was not ready and we needed a place to store our stuff. Mattie on two different occasions in the blistering Austin heat walked us through 3-4 different sizes until we found the one we felt comfortable with. She also thoroughly went over pricing and how to make our move as painless as possible. Highly recommend this location.
had a storage unit for about 6 month, had no issues renting and no issues closing. Mattie was very helpful with our close out of the unit and I appreciated her great customer service. very helpful and friendly.
great customer service. very friendly. highly recommend.
The previous publuc storage off palmer lane was much more efficient by the manager. This one is incompetent and the facility itself claims to be climate controlled it's not. I have looked there are no vents in this bldg. It was so hot in there while I looked for items definitely not sufficient compared to what I'm paying for nor anything like the previous facility. Don't waste your money.
CJ was very nice, helpful, and professional. She is a big reason I picked this storage facility.
CJ was very understanding and helpful. Facilities are clean and well maintained. I feel very comfortable with using this location.
CJ is terrific! Best experience I've had with a Public Storage yet!
CJ is super helpful
Location is great, secure, easy access and CJ in the front office was great.
I was ill and traumatized by moving. Cindy was awesome walking me through the whole process, making it painless and fast. Love this place and the people!
C.J. & Cindy were very nice and had great and warm personality. The facility was very, very neat and clean. Definitely going to rent a storage here. I just have to say how near & very clean the storage spaces are!
Great customer service with purple cows.
Excellent customer service! CJ is amazing....
I was in contact with the Property Manger a week before my arrival to Austin, I was moving from Houston and trying to coordinate everything prior to the relocation. She was understanding, provided solutions and was even able to assist with other questions that I had. She was very thorough during the process and allowed me to view the unit before signing paper work. I liked the fact that the driving lanes are large, I was in a 26 foot truck and I was very nervous about tight corners. They are VERY wide and can accommodate large moving trucks. I will recommend to friends and family to utilize Public Storage, Specifically this location! The property is also one of the cleaning lots I have ever seen!
Public Storage offered an excellent storage price, The representative at the Plfugerville site is professional and knowllegeable. The site is extremely clean, and it has easy yet secure accessibility.
Super easy to get a storage unit, property manager is friendly and helpful.
CJ was the greatest. Made the move in easy and understandable. Loved the location and overall cleanliness
CJ has been beyond helpful to us! The BEST customer service I've received in, I would say, forever! Lorenzo has been great as well! Will recommend this location to anyone I come across needing an excellent storage facility!!! 2 Thumbs up! :)
CJ and Lorenzo have both been very helpful, professional, and friendly. I love that the location is so close and I've gotten some great deals reserving online first. Thanks CJ and Lorenzo!
CJ was rude, impatient and hung up on our conversation. Totally unwilling to listen to my situation or questioning. For lack of a better word total "A-HOLE!!!
CJ's the best in the world
Great service! Got my unit the same day and for a great price. Office was very courteous and prompt.
My Father is a customer, we went in to pay for his storage. We met the new manager C.J., she is wonderful. C.J. made us feel at home for the first time. We will tell everyone about her great customer service. Keep up the great job.
Great customer service!
CJ was extremely helpful in helping me choose the correct storage locker for my needs. Over and above customer service
I've been here at this location for a few months and everyone has been really friendly and helpful. This morning however really impressed me. I went in to pay my bill on my way to work and didn't realize the office opened at 9:30 am, it was currently 8:57 am. A manager (Synda) happened to be there getting ready for a interview, kindly let me in and took my payment. !!!!!THANK YOU Synda!!!!!
Went to your location to enquirer about renting a space and you had auction going on at this time. Lorenzo was extremely helpful filling me in on the auction and answering my questions about the space. I don't need it the space for the another month but I will be back to rent from Lorenzo. Thank you for all the help.
Fathom and Erica was awesome
This place was awesome!! great customer service fathom and lorenzo were more than helpful. The place was very clean. very impressed.
Fathom and Lorenzo were so helpful. Excellent customer service. I know my stuff will be safe here and I feel good about it. Facility is secure and clean. I would recommend to anyone looking for storage.
(1/2) Fathom was so helpful when me and my boyfriend came to rent a storage space. she was so enthusiastic and friendly. We rented here because of her. Thanks Fathom you rock!!!!!
The worst public storage I have ever been a part of. After 30 days they will sell your items and falsify documents to support there lack of customer service. Fathom totally lied about everything.
Fathom was great. Would recommend to anyone!!
Customer service was excellent, thanks Fathom for taking good care of us
This storage facility recently received new management under public storage and I could not be happier. The customer service was always prompt and every person I had the pleasure of coming into contact with was extremely professional. The two representatives that helped me out with the closing and processing procedure were Lorenzo and Fathom. I will recommend this storage facility due to the professionalism of these two employees. Thank you for your time and consideration as a customer.
Great experience. Brianna did a fantastic job of showing me the ropes and getting acclimated with everything. I never had any issues because she knows her stuff and tells you everything you need to know when you sign up!
Jess was very awesome and helpful