Public Storage Self-Storage Units at 3443 Sorrento Drive, Mesquite, TX

My stay here has been..... fairly problematic. The price you START with is VERY temporary. Then recently, the facility FLOODED due to a pipe burst that NOBODY WANTS TO TAKE RESPONSIBILITY FOR even though I've since learned this is a recently repeating event. The way we were notified about this was very disappointing & shocking. Coordinating a move to a different "lesser" unit, communicating with staff, even compensation for losing MUCH of my belongings despite being insured, has been difficult to say the least. Do I recommend? ABSOLUTELY NOT. AS SOON as I'm in the position to vacate storage completely, I WILL NOT hesitate. I know storage facilities are sometimes necessary, just... choose wisely.

One of the worst locations in the country. Staff in site are friendly however rarely someone in the office unless when it opens. Instead one person in the office for guests and customers who need help in the office they are all outside riding on the cart checking whatever. Two have to leave early in the morning to go to the bank instead one person go and one stay onsite to assist customers. There’s lots of pass the blame “oh it’s the Fire Dept or it’s it the City of Mesquite that caused this mess.” Instead of repairing and fixing pipes etc in advance to avoid problems. Several units were flooded (twice) the 2 time the entire 1st floor inside the storages were all damages. They need to shut down. Lied on the City of Mesquite saying the caused a pipe under PS building to burst. No no no not true I went and did my own investigation and got in written writing that it was not the City it was PS. They want people to give up and not pursue any lawsuits so they play the blame game it’s the City and that’s not true.

Originally I’d given a 5 star review but I come to find out no one really really cared about my concern especially the owner!! I moved out months back but the reason I’m so upset is because at the time of my move out unfortunately we had the snow storm. I literally was out in the snow rushing my life driving and move things out of my storage. I completely moved everything out and had a mattress and dresser that I was told I could leave outside the storage and just come back. Again my storage was completely empty but I had to find someone who was willing to help me move in the snow. Originally I had help but no one was willing to rush their lives hauling large items in the snow storm. With all that being said I was billed again and I had no items inside the storage unit. I spoke to someone several times and even called customer service but the issue was never resolved. Sad thing is it’s like pulling teeth trying to contact the owner or anyone who has control.

I had a AC storage unit here for almost 10 years. A flood forced everyone on the first floor to evacuate their items. The accommodation was horrendous. I was told there would be movers to help move my items to a different unit. That was not the case. I was told that I would get a FULL refund for that month’s rent. A lie. I will be getting it though. AND I was to be relocated to the second floor to a smaller unit. The unit had two separated posts in the middle that would have hindered me from having a full 10x10 unit. Was the unit offered at a discounted price for my inconvenience. No? Despite the constant increase in monthly rates, I have had minimal issues over the course of me renting space here. If you have an AC controlled unit, know that the AC circulation isn’t great. If it’s warm in the hallways, it’s warm in your unit too. The flood situation could have been handled better and with grace. It was poorly managed and a complete pain. Management (Emily) does NOT return phone calls nor entertain complaints. I only gave 2 stars because the staff are sweet, and did their best to accommodate everyone dealing with the flood. Moved my items to another facility and won’t ever consider Public Storage again.

Hi. I'm a current storage until holder. This place is horrible! I've had several units at different locations with different companies and this location is one of the worst! The staff are very unfriendly and very non useful when it comes to assisting with any concerns. They never ever answer the phone. I would definitely not recommend this place at all. Everything from the gates to the doors are always not working.

Natalie was Fantastic at helping me with a discount! Natalie has always been friendly and professional!

This is the 5th time I’ve visited my climate controlled storage unit and it has been extremely hot. Also, there was a flood yesterday causing multiple people things to be ruined, my unit didn’t flood thank goodness. I talked to one couple and they said this is the 2nd time this has happened smh. It’s hard to get someone on the phone and when I visit (which is not that often) no one is ever in the office and you have to wait 20 minutes for someone to come.

I wish they stayed open past 9 pm but other than that I'm happy

I went today in search of a larger unit since I have a smaller one already and ended up getting a second small unit. Not the outcome I was hoping for however, Natalie made the experience much more tolerable. Girl can multitask! She helped me get everything sorted out and let me know that she would call me when something bigger opens up. I have never had a bad experience in the almost 8 years I have used Public Storage. Highly recommend!

The ladies at this location were very friendly and helpful. The service was very quick. I’m glad I didn’t order online and went inside because they helped me get exactly what I needed. Natalie was very knowledgeable, precise and had a very great attitude.

I'm updating this review because I was able to get my issue resolved by Emily the district manager of this location. Emily was very professional and helpful to clear the misunderstanding. I do like the location and the safety of this storage unit. The only feedback I can provide is better communication with customers to clear any issues without having to escalate. Other than that I'm grateful that things worked out at the end.

Natalie was great! She helped me vacate my unit smoothly without a hassle. If I ever need another storage unit, i’d definitely come back here!

Showed a ton of units and they helped me calculate wich one I needed, and made the whole processes really easy Amy and gari were both extremely helpful and made the whole thing a comfortable experience Edit: I had an account problem and amber was able to fix it on the fly, I will continue to be a dedicated customer for years to come (Originally posted 3 years ago, updated June 2023)

Natalie was such a wonderful help at this stressful time. She's a wonderful asset to your company. Extremely helpful and a sweetheart. :)

Natile was very helpful and nice I forgot the other young lady name she was working with. Very outstanding job

Natalie helped me today with getting a late fee waived. Thank you so much natalie

Ms. Nathalie was a very big help made my unit transfer fast and easy! It only cost a dollar! Highly recommend this facility. Helpful honest staff and clean units.

Natalie and Shawn gave fantastic services! They gave me great advice on storage units and actually took the time to find me a better one at a different location that fit my needs! Great employees, they went over and beyond on providing customer services!

I have nothing but great things to say about this facility. Everything from the improvements in the building to the employees has been top tier. I really love the two ladies that work at this location. They've made sure things have been smooth from my very first day. They always speak and I always see them bussing their butts getting things handled whether it's dealing with us customers, cleaning grounds, or helping in the facility. Great job

Natalie and Amber are the most amazing employee's they can have...

Best price in the metroplex. Great friendly staff with more storages than i can count.

Super quick and easy! Don’t have any problems at all!

Shawn has excellent customer service, recommend thus establishment to everyone thanks shawn

Shawn was very nice with a great attitude and easy to deal with.If I ever need to use them again I’ll recommend him

Overly priced & No one ever on site when I need

Natalie was sooo awesome and quick. She translated lease very well. Thank-you for her service

Amber and Shawn were very helpful with move in

Natalie was super fast and helpful She’s great

Natalie and Amber were wonderful helping me on a Sunday . They were very fast and efficient

There are rats.

Natalie was the one who helped and she was wonderful to work with and quickly help me with what I needed. The facility is clean and they made the rental process early.

Sean was wonderful, good service and I highly recommend!

I had a few questions about the rental services in Natalie. It was informative and very helpful !

Natalie A very good worker nice very funny .10 STARS

The staff at public storage here is so helpful. Especially Natalie and Amber. So very attentive to my storage needs. Would definitely recommend. Thanks!

Shawn was exceptional in helping us with our storage rental . He asked us a couple of questions to make sure we got the right storage for us . I was so happy with his service . Thank you Shawn

Natalie helped me get a rate reduction. Thank you so much for your help!

I recommend this place 100 percent . Natalie was amazing at the front desk

Well my experience with public storage they are polite and very helpful seem to be on top of everything.

Natalie is amazing she helped me with my mobile app . Thank you Natalie for your help

Natalie was very helpful. She took her time to help me download the app on my phone so that I may use gate opener.

I did rent storage here at this public storage for about two years. I had a couple of incidents happen to my storage from outside Vandals, the employees took all precautions when notice that my storage has been broken into they called and had my door repair, relocked with their personal locks and notified me as soon as possible. Thank God I did not lose anything of importance, but an electric razor my grandson got for Christmas. The storage manager took great care of me and up the security. Because they really do care about their customers. The only thing I don't like is that the rent does go up every 3 months.

Fantastic staff taking care of customer needs.Quickly resolved problem when wrong space was assigned by the computer, which could easily have turned into chaos. Nice to see extremely knowledgeable, courteous and professional staff working in such a potentially stressful environment.

Natalie ,was awesome today

Great customer service! Getting the storage was super fast! 10/10

The only thing that is not good is for a year now have been requesting a light bulb and they can not change it. I am not able to see at all it is dark. . A little light during the day but overall it is dark and my rates continually increase I started at 84 per month and now its 123 but they can not fix the lighting however I get to pay more..with each increase..I expect a new light bulb but it is not happening

The best!

I loved the customer service from Marco and Amber!!! It’s been a long time since I have had great customer service! I love it! Keep up the good worth!!! Hire more Marcos and Amber’s

Super great service all the way around by Natalie at this office. Super fast setup and service. Very impressed! Nice facility very clean!

I was downloading a trailer and needed to get a cart from the office. There wasn't anyone there at the opening time. I came back to look for help and an employee was leaving. They saw me and continued to put in the gate code to leave and drove away. There wasn't anyone else there. Added at least an hour and a half to my download in 100+ degree heat.

This particular location needs to be acknowledged for The Best Customer Service I could have ever hoped for! I spoke with a lovely lady named Natalie, and she went way above and beyond to see to it that I got in a unit that was specific to my needs! She , without me even having to ask, took it upon herself to do all the searching and tho it only took her 2 minutes, it would have taken me so much longer and I am so very grateful for you Ms Natalie! You are fantastic and lovely to speak with, and you have set the bar for outstanding customer service! Truly the best experience I've ever encountered!!

Very good customer service skills👍🏿👍🏿👍🏿👍🏿👍🏿

Friendly Staff and great prices on good size Storage Units. (Shawn, you're the man 😉) Thank you for your awesome customer service. 👏

I had an issue with my unit rental and Shawn was in the office and really helped me out. He really knows customer service, thanks Shawn!

Natalie at this storage unit office was so helpful and pleasant. She saved me a trip by making me a reservation at the nearest location from this facility. Although there was no availability at this location, she was so informative and helped me get set up with even having to go in the office and I greatly appreciate it!

Nice clean place unfortunately the price keeps going up drastically but it is a good place to rent storage

I want to thank Natalie so very much for during the whole lease to out storage on shiloh. She helped us do it a online . She is a great translator thank u natalie

Do not go there ya there nice to get you in. No one Pic up the phone so can pay your bill on time I was out of town working I was going pay my bill I call up there to pay it on the first day of month and they sold my stuff on the 25th I hope they go out out business they rub people when they can and make money off you anyway they can I'm going to tel people to stay away every time I can if you're smart stay away trust me your stuff will be sold if they can get by with it please stay away from this company it's not worth losing your stuff you work for and stuff can not be replaced from family that has passed away

This is a great storage and location!!! Natalie is great, friendly and very helpful. She always help you with anything you need. So now I have two units. Thanks Natalie. Collin

Storage space is very reasonable customer service was great I would recommend it my family and friends to use the storage when needed that's in the area 😊

Very Helpful and polite

Natalie is the best Customer service always Treats use like family always Helpful in everything we need.Thank u

Natalie and Shawn were very friendly and helpful. Natalie made the process super simple. Couldn't have asked for a better experience.

JR was very nice and helpful. Thank you

Nelly was supernice on her job, five stars 🌟

Natalie is the best! She gave me great service today & made my rental process a breeze. Thank you .

Great customer service great work

Natalie is the best! Very helpful

Looking for a place to store your items until you're ready to move them. This is the place to store your items knowing that they're kept safe. I gave the a 10 and beyond ❤.

I stopped by to look at a space and even though it did not meet my needs Ms. Natalie was very nice and helpful. Thank you so much for your help, definitely will recommend to my friends and family!

Given my own personal circumstances I was going through I had a great experience the lady that help me out was wonderful we had a great conversation the whole time she was helping me she was very friendly and very positive I tried to give her a good review on the public storage website but couldn't get it to work so I'm leaving in on Google she was absolutely wonderful her name was Diana

Diana was so great! She helped my aunt move in. Moving is so stressful, and it’s great when people really care to help. This is the only storage facility I will use from now on :)

Natalie was awesome, I initially booked online but when I showed up I realized I needed a bigger unit and she was quick to help

Natalie is the best 👌

My mom been with them for years

Mr.Stephen, Mr.Shawn and Ms.Natalie really took care of me when I really needed a place to put all my furniture and clothes from being put out my home. Real great staff .

Natalie went above and beyond to help me.

I came into the store with a friend looking for an outside unit, and Pamela was extremely helpful with finding a unit with the best deal. :)

Shawn was super helpful with getting me a storage unit I was in and out in about 5 min.He’s very knowledgeable and polite.I would definitely recommend this location!

I came in today and Gari was awesome and super helpful... Definitely recommend this location 👌

Natalie was amazing....she helped me with all my needs and was very helpful.

Natalie and Shawn did a great job and provided me excellent service and were quick and detailed! Love the customer service interaction!

Natalie is an awesome person .she goes the extra mile when I forget to lock my space and locks up my space for me and calls me to replace lock

Natalie is absolutely freaking amazing!!! She stopped while she was checking spaces and made sure I was ok. She is an awesome manager thanks natalie

Been there long time normally nice customer service 4 star

Natalie was amazing!!! She helped me find a storage big enough for what I needed easily! She was very considerate and very professional. If you get the chance to ask for her she will make your selection very easy! Thank you Natalie!

Hank is absolutely awesome !!!! Great customer service!!! We are definitely coming back !!!

Diana and Natalie were helpful in assisting me with my needs. Great customer service.

Great service! Hank was great!

Gari provided me with the best advice on renting and I am looking forward to doing business with Public Storage because of her. She is a keeper!

Gari thank u so much u were so much help and good with me thank u

Natalie was great and helped me so mucho thanks you

Frank and Natalie was awesome with helping me thank you guys so very much

I loved using public storage at this location. The staff was very friendly and Natalie did a great job at helping out with my account when I had questions. I would highly recommend public storage.

Gari took the time after hours to get reserved for my storage. 100% Customer Service👍

Gari and Natalie have a good customer service I love their spirit

loved gari!! she helped a lot .

Geri and Natalie were amazing! Professional, courteous and extremely helpful! Great customer service!

Natalie is one of the best customer service reps !!! I went in to look for a space and she was more than happy to show me a climate space. Even tho it didnt fit my needs she was great! I would definitely come back to this location when the size I need becomes available.

Diana and Natalie were so sweet to me. Natalie postponed her break to make sure I could get into my unit and comped my lock because my keys were misplaced. They are also very cool to talk to and were very kind and quick.

Hank was great.

Natalie and Gari are the best customer service managers I have ever seen at a Public Storage!

Good location

Gari was a big help during my last minute and stressful move. I could not have asked for better service! I wish I could have given her 10 stars!

Gari was very helpful and the place was very accessible

Love this place everyone very nice but the lady Gari that works there was very nice and very helpful would definitely recommend to use this facility

Gari and Natalie is the best!!!

A family member that will be moving soon just stored some things. Air conditioned units. Access hours 6am-9pm.

Natalie was amazing upon check-in! She got me in an amazing unit and was great with follow-up and check in instructions.

This time is a very difficult time for our family and Gari and Diane made it so easy and we are so grateful! 5 stars!!

Natalie is one of the best employees any company can hire.. Made my transition so easy She explained everything clearly And was so friendly. I feel so comfortable dealing with location after visiting the office. Would recommend this location over any other

Natalie and Gari are the most courteous, knowledgeable, and caring women in this business I have ever met. I can tell they love their job and they care about you as a customer and what u would like to fit your needs. Thank both of you ladies! I will definitely recommend people for your facility.

Natalie & Gari were awesome‼️ Very helpful and knowledgeable..

Mrs. Gari & Mrs. Natalie provide Awesome Customer Service & were very knowledgeable. I give them 5⭐️’s each🤗

Seamless experience, thanks to you Gari; very knowledgeable and conversational. Please continue to stay true to yourself, only you know you. Recommended location if in the area, ask for Gari (she’s the boss!) :). Fast & speedy set up.

Gari was very helpful and made sure I was set up with my new unit.

Love this place clean no rats friendly staff

Gari was awesome helping me set she was knowledgeable and very helpful, my unit was clean and accessible the property was clean as well

Gari was extremely polite and professional. Despite of her being overwhelmed with lots of customers with different needs, she never made me feel unacknowledged or helpless. I will definitely spread nothing but great reports about this location. Keep up the awesome customer service Gari.

Gari, Thanks alot for all your help. You rock!!! Thanks for being so nice and swift....

Gari is amazing!!! Love her, she is such an I said asset to the company!

Gari was an outstanding help. Thank you so much for your help. Live help is so much better than the online work.

Gari followed my reservation,with a call within 10 minutes and Natalie exe used the paperwork, Gari es opted me to unit. All completed within 15 minutes. Outstanding work from these two.

Gari is awesome and works super fast and very friendly. If you need storage space she is the one to call.🙌

This was a great experience. Gail was very helpful at the Mesquite location. Her service was very friendly and prompt.

Gari Natalie and Pam did great job

Natalie and Gari are fantastic!!

Natalie is so amazing and helpful. She helped with a overdue bill letting me pay the minimum so I can access me storage unit.

Gari was the best employee that I've had the pleasure of dealt with at PS. as always, keeps me well informed and helps me have a great customer experience.

Gari and Natalie were were very helpful!

Your associate Gari was so helpful she went out of her way to help me. She knew my situation and was very understanding.

Thanks Gari and Pam! Helped me get exactly the space I needed and were very friendly and quick.

It's the best storage

Gari was very helpful and nice. I appreciate her much! Give her a promotion!

Gari is the best retail salesperson that I have ever met! I love All the girls! GARI, Pam and Nat

Natalie was very helpful. The whole process was quick and easy.

My mom storage is here and you need a code to enter and exit. I like this location lots

Natalie was a pleasure helping me with my online reservation!!

They made us feel welcome and Natalie have really good customer service and helpful.

Gari, Natalie and Amy are always very helpful and made my move extremely easy!

Amy, Natalie, and Gari always give fantastic service!

Hi Went to Public Storage in Mesquite on Sorrento and Gari was sooo sweet and helpful. Very knowledgeable and professional. I will definitely recommend this Public Storage. It’s nothing like GREAT CUSTOMER SERVICE! Thanks Gari😊

Had a good 1st time experience. Natalie was very helpful. She explained everything well, and showed me the storage unit. Thanks!

Gari is absolutely wonderful!- thank you!!-

Ms Natalie did awesome today. She did amazing and went above and beyond. Thank u Natalie

LOVED THE SERVICES ABSOLUTELY LOVED IT GARI WAS A GWADDD SEND OMG MADE THE TRANSACTION SO SMOOTH

Ms.Gari was very helpful mann she really help my girlfriend with a family problem I really like to thank her for a damn good job public storage yall got a good employee thank ya'll so much Ms.Gari thank you taking time with my girlfriend

Amy and the crew has excellent service.

Great place very clean and the staff is awesome Amy was very helpful and friendly would definitely recommend

Gari did her stuff....

2nd time I've had a storage unit here. Great customer service. Easy process to move in and out when needed. Shout out to Gari, Amy, and Natalie for being a great team and very helpful.

Amy, Gari are great people and easy to work with as long as you talk to them and let them know what's going on

Always a good experience, Miss Gari and the others are always kind and quick to help!

Ms Gari is so sweet..She was very good at making sure she didnt make mistakes and over charge me. She was nice about selling me boxes and also the tape to go with it. She also showed me the Public storage app so i wouldn't have to remember so many other number including the one to get in the gate. She is a best soul!!

The staff at this location was amazing. Amy, Gari and Natalie have been the best. They have answered all my questions and their customer service has been excellent. I enjoy going to this location.

They were fast friendly n got me out fast

Amy and Gari is the best workers I ever came across they are so helpful....Amy was on it we need more great workers like her......public storage y’all definitely know how to pick them

The staff here was amazing and very informative. Gari was helpful and talked me through the process and the details.

Natalie was very helpful and sweet. Entire staff was very informative!

Public Storage off I30 was a pleasure to work with. I went in with just a simple item and Gari was very friendly and polite and quick to help me. I was also impressed to see another girl Pamela sweeping the snow and ice outside. She greeted me at the door and told me to be careful with the ice. Very good service here.

Very friendly and fast. Gari is the best and so helpful!

Natalie helped with me sort out the mess I created with my online reservations and got me setup with the right storage space I was looking for in no time at all. The experience was super easy and effortless on my part, and the customer service was awesome!

Mrs.Natalie was very polite nice and answer all my questions I was very satisfied.

Gari at this location is great!!!! Very sweet and nice

Very helpful and I highly recommend this location! Great staff!

It was wonderful to see the familiar and new faces today. The Customer Service that I received today was exceptional from Managers Gari, Amy, and Natalie.

Amy gave great customer service!!!

I really enjoyed my they're service that I received today with Gari

Gracias Natalie . Great service

Super detallada, gracias Natalie por si ayuda.

Thank you Natalie for all your help. You helped my mother and I tremendously.

Public storage wow!!! This company has no carts for you to move your stuff in or out of the building this is a very large facility which is not accommodating your customers without having any carts

Perfect place to storage

Gari was amazing and I appreciate her for her services today !!!

Public storage (store #20131) is an “AWESOME” location to serve. Gari assisted me by going far beyond the call of duty with diligence and consistency to handle a business matter. I couldn’t be more appreciative and she should be commended for GOING THE EXTRA MILE! Amy and Natalie are also housed at this location providing GREAT CUSTOMER SERVICE. Thanks again!

Stopped to make a payment and the two ladies at the front desk were very polite and professional . Thank Amy and Gari for your great customer service..

Best Customer Service, Thank you Gari!

I had a wonderful experience at this location, the manager Brenda was willing to go the extra mile to help. She provided excellent customer service. Thank you!

I just want to thank the lady who was so helpful today I want to give her a give star review her name is gari I think that's how she spells it she is the lady who was working this mornin Sunday the 27 of December very sweet thanks so much

This is my second time renting a unit. Gari took the time to make sure I had everything I needed and was a pleasure to work with. I’ll tell everyone I know to store their belongings here.

The staff is very friendly, I would like to specially Thank Gari for all her Help and courteous, I highly recommend for storage.

Nice place

Gari was the attendant that helped me. She was so great. I was late for my reservation and I came close to closing, but she was she helpful, courteous and patient. Gari, is amazing. I haven’t had great customer service like that in a long time. I can tell she is very passionate about her job & customer service.

Natalie is very pleasant and helpful. I was even a bit late for my appointment and she was still very pleasant. I would recommend this location.

Natalie was the best customer service rep ever!!!she was super fast and sweet thank you Natalie

I had the best service with Amy today! She was a great help!

Great people in the office Gari helped get my rental done quickly and seamlessly.

Gari and Natalie were fantastic. They helped me get my storage spot and answered all of my questions. Thx. Have a great day....

Gari is great. She helped me with renting my storage unit and I was on my way within minutes!

Natalie and amy are the best we were in and out super fast. Thank you so much

This is only my second time renting a storage from here and the service was great both times. I especially appreciate Natalie, she was very helpful.

Not enough carts for when they're busy

Amy and Gari were very helpful and helped save money! Thanks for your help! I wish I could give them 10 stars!

everything's great inside is climate control I did have no contact I did everything online paid everything so still had going to the office you'll have to be around people to email you everything you need to know your your code numbers all that see all that stuff it's a great job it's a great place to rent from so far

Nice, thorough, excellent service

Miss Gari is great! She went out of her way and above and beyond what I expected!!! She took time out just to help me and make sure I got back into my storage unit as I had a faulty lock. I am so happy with the service but not just the service Miss Gari is a wonderful lady period. Thank you Again and I pray you get all the financial blessings coming your way and take care of yourself sweetheart! ~Breanna B.

Miss Gari is absolutely great! She went above and beyond and out her way to help me get back into my storage (as I had a faulty lock and the key wouldn’t work easily and needed some maneuvering) I really appreciate her service and her time and she is just a wonderful lady period😊. Thanks again Miss Gari and I pray you get all the blessings and healing coming your way! God bless and take care dear.

The service was great

Natalie was very sweet she has great customer service and was very friendly and was a lot of help

Natalie was sooooo helpful. She’s so nice and such a friendly person. I was in and out. Thanks Natalie.

Amy and gary was very awesome. Great customer service. Thanks for making my morning easier.

Amy and Gari are Great very helpful,sweet and knowledgeable!

Nothing but smiles when I come in .Amy and staff members there always make me feel at home . One of the reasons why I stay at this location. Always respectful and Professional ♡♡♡♡

Gary help me out a lot on giving me another storage and a very nice lady so if y’all go to this storage y’all talk to here.

The female attendant was extremely helpful.

Gari has great customer service

Gari and Natalie are incredible. I look forward to doing business again soon in the future , Go check out and rent a space at the Public Storage off motley and hwy 30.. great customer service and top notch security. I will definitely recommend all my friends and family to this location.

Y’all are great and what awesome customer service

Gari, Amy and Mandy were extremely helpful during my move out with a difficult situation. I just love these ladies and they ALL NEED A RAISE!❣❣❣❣❣❣❣❣❣❣❣

Amy is pure awesomeness. Helped me with ease. Customer services skills through the roof. Cant thank her enough. Great job public storage. Client for life 💪🏾

Their helpful so it's a good place to have a storage.

I meet Gari. At pulic storage she was so great to me. I will tell the world about her.

Natalie is a rock star!!! answered every question I had!!! She’s the BEST!

Great customer service! Natalie help me rent my storage unit & the process was very easy. Thank you Natalie for all that you do!

Some of the ladies are very rude!!

Amy is so rude and unprofessional. From the start, just walking in she seemed as if she didn't want to help anyone. She didn't know how to explain pricing well. When asked to explain into detail, she said "I already explained it to you." and stood up and asked someone else to do it for her and that she was going outside. When the other employee came to explain the details to me, you can hear Amy in the back talking about her customers rudely. I even overheard another potential customer walk out and say "I'm not even sure I want to rent here anymore, she is being so rude to me and another customer." I would assume in this line of work you would be required to have good customer service, and well Amy is lacking that.

,Amy, Gari, Natalie and Pam are an awesome team and they are the ONLY reason I will stay at this location. I wish that I could give them 10 stars!!!💯💆

Loved Mrs.Gari! 💓🤞🏼 awesome help!!

Gari was a big help with a HUGE smile! She made getting a storage easy

Opened a new unit with Gari and Pam. They were awesome with customer service and helping me get the unit that fits my needs.

MS Natalie, amy, and Gari did really well and they had great customer service

Gari was amazing! Great job!

Amy has been fantastic and helped me out with my monthly bill! Thank you so much

I used the eonline process at home because it saved time on paperwork. The online site was hard to navigate. No showing of options for locks.. you are stuck with their lock at a significant cost. It was even a little confusing regarding online process. There is no one to show you the storage unit if you elect online. You truly do not know what your getting and Not all units loom the same inside. The one I was assigned has holes in the walls. Unit will need rat poison in place. *** I had to reach out to Natalie in the office multiple times due to the confusion online. I was glad she was there. I think it’s very important that you have a person on site who is can answer my questions. Natalie was kind, knowledgeable and efficient. This is not my first experience with a storage unit. I am having to relocate my stuff from a place I’ve been with for 25 yrs.

Miss Natalie is the best she took care of me last time and this time I only use public storage great customer service

Natalie was fantastic. A great help as I was renting my unit.

I had Natalie ! Very welcoming; explained everything! Great experience!

Best service ever! Outstanding people specially Natalie. Thank you

Pamela brown is always very nice to me and makes sure my account is up to date

Gari and Pam did an excellent job and were so easy to work with. They kept upbeat atitudes while dealing with hectic circumstances.

Gari & Pam were very helpful to us in a difficult situation. I cannot thank them enough. Very friendly customer service.

Gari was a great help. Excellent service and very nice.

Gari provided great customer service yesterday when I had a question about my monthly payment. She was quick to send an email to the proper authorities asking for a resolution to my situation and they were quick to respond and I had my answer by this morning with a very professional and friendly phone call from Gari. I definitely give her five stars! Thank you Gari and thank you Public Storage!

Amy and Gari was great

Amy’s customer service was on point,I wasn’t too happy at the time that I called Public Storage but she remained calm as sweet and was nice enough to help me with some concerns I had . Don’t hesitate to reach out to her at the Mesquite location ..

Natalie Has Truly Been A Blessing To My Family&I Thank You So Very Much These Last Few Days She Has Went Over &Beyond For My Family &I Thank You All So Very Much She Provided Me With 2 Storages Easy Move In ,God Bless Natalie Has Went Over &Beyond!

Gari is awesome!

Gari assisted me and she was absolutely wonderful! She was easy to talk to and so sweet and she made the process so seamless!

The ladies were there so nice and very helpful. Thank you Gari, Amy, Pam.

Natalie was very helpful with getting me a rental unit. A1 Thanks

My first experience coming here was terrible but the manager cleared things up for me. I ended up needing another storage unit and I went inside instead of doing it over the phone. The lady helping me was very nice and she made the process quick and simple for me. I don’t think I’ll be reserving online anymore because it’s better to go inside to ask all necessary questions and make sure you’re getting what you need and not over pay. They didn’t give me any specifics over the phone just a 3$ difference In price. Thank you.

I was very pleased with the customer service provided by Gari. She was great! I couldn't have asked for more. Thank you Public Storage. Thank you Gari!

Had numerous questions about my new rental at this PS location. Found service agent Gari quite knowledgeable in all areas of this business. She was able to provide answers to all my questions and even offered helpful suggestions. And all with a smile on her face that I could see thru her mask lol. I went from a smaller space to a bigger one and found out how long Ive been there I was quite surprised at my length of time. But I'm a happy customer and as long as people like Gari are there I'm sure I'll always have a great experience. Thx for your help Gari. 2 VERY BIG thumbs up for you. 👍👍🙂

The staff was great and very friendly. They answered all my questions provided excellent customer service, which is extraordinary during this crisis. I want to especially thank Matt for guiding me through this whole process, will refer my family and friends if they are in need of a storage unit.

Gari was a big help and does her best to save money for her customers.

Even though I only used the storage for a month, the storage was clean and I was able to store my things in a cool storage with easy access. Natalie was kind and answered all my questions. If I need to get another storage I will most definitely be going to this location.

Natalie provided wonderful service and even showed me where my unit was!

Very helpful staff

Thank you so much Natalie . She helped me find the perfect space. Natalie is defently a keeper for public storage

Upon arrival I was greeted by Natalie she was very courteous and helpful. Helped me find a unit that fit my needs at a great rate.

Fair helped me quickly and was a pleasure to work with!

Was looking for a unit at the last minute and gari and Natalie got me taken care of best customer service ever 👍🏾👍🏾👍🏾👍🏾👍🏾 ⭐️ ⭐️⭐️⭐️⭐️

Even with the restrictions of the Covid-19 pandemic these guys handle their business respectfully, professional, and thorough. Mad shout out to Natalie for not only being cordially helpful and friendly, but this woman knows customer service beyond just another transaction to generate the company more profits. Thank you public Storage, and thank you Natalie!

Laurie was so kind to me and she helped me the whole way to finding my unit

Amy was amazing! Super helpful, informative; she really knows her stuff and took care of us.

Gari was a wonderful help today. She made my experience easy and uncomplicated.

Clean and well lit.

I've been a customer here at this location for 10+ years. Everytime I come to this location I'm treated very professional with these ladies ( VERY PROFESSIONAL) the years I've been there I've couldn't have made it without them I appreciate them so much a very good group of ladies you have at this location. • Amy has always been there for me and has always shown the utmost respect towards me. I'm giving her 5 stars. • Gari treats me with the utmost respect also. She is very helpful too. I'm giving 5 stars to Gari. • Natalie is always helpful and respectful as well. I'm giving her 5 stars also. • Pam is great, helpful and respectful too. I'm giving 5 stars as well.

Walked in and had a very nice and easy lady by the name of Natalie help get the assistance to get the storage we needed. Natalie explained very well how to get around to our storage. Very helpful person.

Upon arrival I was greeted by Amy and Natalie, they were very polite and welcoming. Natalie checked me in; She was very kind, professional, knowledgeable and helpful. She helped me find the unit that was best for my needs at a wonderful rate. Her customer service is amazing. Thank You Natalie and Amy for helping me. I recommend this location for anyone looking for an affordable storage with great customer service to assist your needs.

Gari and Amy are Awesome and are ALWAYS a big help!

Gary was the absolute best assistant to help me out with getting a unit

I have nothing but a great experience

I called concerned with the rates and Amy was awesome. She was so polite and even made a follow-up call with great news!!!

Gary and Amy helped me today and they were as usual professional and understanding

Amy did an outstanding job. Everything was completed accurately, quickly, professionally. Thanks Amy!

Gari Was a very awesome attended she was very nice and Very professional

The best customer service I recieved in a long time, especially since this COVID-19 has begun.I went into the store # 20131 on 4/22/20 to veiw a unit, that unit wasnt quite what I needed at this location. The associate Gari was amazing, she went above and beyond to help me find a unit to my needs and liking and a great price. It took a while to do it but she was not willing to stop until she helped me. I was very suprised as the clock neared her closing time, her attitude or persona never changed. she was still persistant in on helping to the fullest. This will be where I continue my storage needs. Gari deserves a raise or a management role.

Juat like to say thank you to Amy, Pam and Natalie for all their help.

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I just want to AcknowledgeGari for her excellent customer service.....she was very pleasing N understanding with her customer service....I'll never meet anyone some helpful....I was having a very rough day......This lady is so amazing she turn my day around....Im so'thankful for her.....What an impact she made on my day....

Ms. GARI was Very Nice and Professional in helping me with a Great Plan...5 Star is a understand statement 10 STARS wud have been Much Better.....👍

Natalie was perfect. Explained everything to me.

Natalie provided great customer service, she is a very good employee & made sure all my questions were answered.

Natalie was so amazing.. she is so awesome easy rental

Gari was a great help and even provided medical masks during this crisis.. Always has a smile and upbeat attitude when I come into the office..

Natalie is the best I appreciate her sunshine on my rainy day

Very helpful and friendly, especially Natalie and Amy. This is my first storage rental experience and they were kind and patient in showing me what to do. I'm very glad I chose this place.

Gari was so sweet and very nice to me and my fiancé !!! She was Very attentive and knew just what I needed. She was nice enough to show us 2 spaces so that I could see what size would be great for me but we decided on the 1st one.

For great customer service I go to this facility . Pamela goes through any hoops to help. She really loves helping people . Go here for perfect help .

Competative prices and have never had any issues. Customer service here has been excellent!

If I ever need a storage unit again this would be the location I will use. The entire staff is amazing, Amy, Gari and Ms. Pam are the best. Thank you all so much.

A great property with caring staff that have great customer service. Well managed and clean, Stacy was super helpful over the phone today.

Public Storage on Sorrento Mesquite, Tx I’m writing in to let you know how very much I appreciate one of your employees! Pamela has been a godsend to my wife and I. We are in the process of cleaning out our unit. With Pamela’s help, the process has gone much easier. With Pamela there I know that all I have to do is call, and it’s done! So, if you need or want thoughtful, excellent customer service. Ask for Pamela. She’s the best! Public Storage give Pamela 40 hours + a week, and a pay raise!!! She deserves that and a lot more. Thank You Pamela, Dj & Tj

Gari is ABSOLUTELY AMAZING!!! She saw that I was completely stressed out and took care of everything. I was unsure of sizes and she quickly showed me two different sizes and helped me figure out what would work best. I haven’t eaten at all today due to figuring everything out and she offered me a snack. She honestly provided the best customer service you could ask for and I honestly can’t thank her enough.

Gari and Pamela were absolutely wonderful. give them raises NOW!

Rachel was very helpful and kind

Rachel made our move easy. Helpful and friendly.

Very nice and friendly service I am very grateful thanks!!!Gari,Pam and Rachel!

Rachel

Gari provided me with great service by going above and beyond to assist me with my situation... I really appreciated the effort she provided for me... Thank you Gari !!!!!

Gari was Super Sweet and nice. Her Customer Service was outstanding!! She made sure she got me the best deal and the perfect storage for my needs. Thanks Gari for an awesome and easy experience!!

Gari really nice

Excellent service they’re very patient

Public storage is the most worst storage facility I ever rented there prices are about 30% higher then other facility I've been charge for lock cutting fees when locks weren't cut they will absolutely not work with you if you fall behind they are fast to go to auction with your stuff people put there life in a storage place and they have no compassion for you are anything your storage unfortunately some people fall on hard times and are displaced and have to live with a relative being lost of income are what ever case may be most people that use storage places are having troubles with finances I had a storage that I paid on for 3 and a half years and ran late most the time and paid late charges they always called me let me know I be pushing the auction they sold most of my life stuff and picture that can never be replace they should know that after this long you have ever intent on paying it it was auction and I had a depth collector call me wanting the difference they didn't get that month they sold my store for 700 when in fact after it close to them selling it it would cost me right at 950 for two months they sold it knowing I would not let it go if I new it was going to auction I will never use public storage again they do not give extended gate hours if you need them they are the worst company I ever done business with

Great service from Amy!

Pamela was very helpful, made sure she went above & beyond to keep me safe & happy with the location of my storage. Great customer service & wonderful personality.

Skyler did a great job and was very helpful!!!

Gari and Kelli are fantastic! Fantastic service! They are my favorite people in Mesquite!

Ms. Gari was so sweet and very helpful!! She made you feel comfortable and made the process smooth and easy!! She showed us several units and made great suggestions! Thank you Ms. Gari for all your help and GREAT customer service!!!!

Ms.Pamela was so nice,kind,and helpful love love love her!!❤️

Gari helped me with my decision to stay with Public Storage by helping me to save on my storage. Gari helped me a lot

I was helped by Natalie and she was such an amazing help. Most professional service I've had in a long time. Everything was so easy and quick. Highly recommend this place to anyone looking to store stuff away!

i just rented a space at Public Storage. It was an excellent experience. Gari called me within minutes of me registering online yesterday. I went by today and again Gari welcomed me in with a friendly smile. She was extremely nice and patient as I tried to decide on the size unit I would need. Gari stood patiently to make sure I knew how to get in to facility with the code, also how to use my key. I've never rented a storage before and Gari made it very easy for me. I would most definitely recommend this storage facility.

Pamela was soooooo helpful and thoughtful from beginning to end!! Thanks again Pamela!!

Gari showed us around and found us the best space!!! Rachel and Pam were friendly too!

Amy and gari were awesome and help me save lots of money. Thanks for everything.

How much is the smallest size unit?

Great customer service from gari she was very polite and answered all our questions and helped us as much as she could . Definitely reccomend

Gari was a great help. Thank you so much

Met Gary today and she was a pleasant woman. I am super excited about being at this storage location! They have great customer service and Gary is an amazing woman!