Angel helped my husband and I when we were having some issues with our padlock! She made sure she tried every single avenue of helping us in any way she could! We appreciate being a public storage customer and having angel there for any of our needs!
I just did an online storage rental online foe oates dr location. Angel helped me make sure everything was good to go. The lock and paper work was already in my storage unit. Very professional and a very clean property. Well pleased with using her services today.
The rate go up every 3 months to 300%
We love working with our storage unit. The staff at this location is fantastic and patient. Angel stayed on phone with me as I updated my account information and reset my auto pay. She provided great assistance and was very knowledge to help me resolve my issues.
Angel is the best, always has a great attitude and very helpful...
She was very good and help out and was very helpful at all times she is sweet and very kind !!!
Had to file a insurance claim because of rain damage to my things and the manager on site Angel was great with the information she provided as well as taking pictures and walking me thru the process
Angel was a very helpful and supportive!!
Angel is always a great help!
Angel from public storage on Oates is amazing she helped with my situation and had a great conversation with her. She has a great personality and amazing management skills.
I was on-site at this Public Storage location performing A/C service, and I had the opportunity to work with Angel. She handled everything with professionalism from start to finish. She made sure I had proper access to the areas I needed, was clear and efficient in her communication, and kept the process organized so there were no delays.
What stood out most was her knowledge of the facility and her attention to detail. She understood exactly what needed to be done on her end to make my job go smoothly, which speaks to her strong understanding of her role and responsibilities. It’s clear she takes pride in keeping things running efficiently, not just for customers but also for the contractors who support the property.
Angel is a true asset to this location, and it reflects very well on Public Storage to have someone so professional and capable representing them.
Angel is awesome. She finally took care of my issue from the 1st of the month. Thanks Angel. I truly appreciate you!!!
Great experience . very complimentary very friendly , very easy process & most of all very transparent & fast highly recommend Angel ๐๐ฝ
Came in to try to get a unit unfortunately price wasn’t what I wanted however Angel and key helped me alot and both were very informative
Great place to put my stuff. Secure. Dry. Well placed.
George and Angel were very much help letting me onto the property and assisting with getting access in the future for Oncor electric delivery!
The manager Angel has been so sweet and helpful! She’s answered all the questions I’ve had and has made my experience with Public Storage great so far!
Gave great direction came to ck to make sure we were good offer person water
Angel is fabulous. Very friendly and exceptional customer service. Wiuld definitely recommend to family and friends!
George was a great help! Offered great customer service , would definitely recommend!
Hey everyone Angel, at Public Storage in Mesquite off Oates and Northwest Hwy is A1 and willingly to help you if you ask. All it takes is an ask and it shall be received or provided to you. Always ask for Angel if anyone looking to store things or needs a storage Angel is the one. Thanks, Angel you are Theeee BEST!!!
Angel was very patient and helpful. She has excellent customer service. Would highly recommend just because she's there.
Angel was nice :D
She was very helpful!
Great customer service!
Nice lady Angel in office thank you for your help
Great manager Mrs angel very nice shows everybody around and is great good space on all storage all around great place
Angel, your excellence in supporting and assisting your customers is so appreciated!
Angel was real nice and very helpful I like her attitude
Angel was very nice and cool person to have a conversation with and to figure out things.I love this location more then any other because it very clean.
Thanks angel for helping me out trying to get a storage she is very cooperative thanks again
Daniel helped me today very helpful and kind
Thanks you Angel for doing a good job of helping me out with my rent very cool person to communicate with ๐keep up the good work
Great experience! The clerk was informative, helpful, and kind.
I would recommend public storage to others.
I came in with questions about acquiring a new storage space. I expected a typical corporate interaction. I received a personable experience from Angel. She was professional, courteous and took the time to listen to my questions. Would give six stars if I could!
Angel really was and angel keep that energy young lady
I was having issues with the Public Storage location where my belongings are at. I was advised that I can go to a different location and so I went to the Public Storage located on Oates Dr. where I met a beautiful young lady by the name of Angel. And I have to say she was truly an angel. She helped me walk through everything that I needed answers for and even went far and beyond to contact her district manager to resolve pending issues I was having. I was very limited on timing and she did everything she could to accommodate me and handle everything I needed before I headed back to Washington DC. Angel you are truly an example of what customer service should be like. And thank you to your district manager as well for her quick response. Angel, Public Storage made an excellent choice of having you a representative for them! Stay blessed!
Angel is awesome employee!
This Place is really taken care of. Great customer service from Angel
Had a great experience today with Angel. She is very informative and knowledgeable and was able to show me exactly what I needed.
Daniel gave me a great deal in and out! Great service....I highly recommend!
Angel does a great job at keeping this property well maintained and great personality and customer service!
Angel was very nice property manager.
angel does a very great job very respectful. nice
Angel is a great property manager.
The manager Angel was very friendly and helpful. She made my move a little bit easier.
The Manager Angel working weekends was very helpful with my questions and helped me take the proper steps to not lose my storage when I got behind on payments, as for the business itself prices seemed to go up every other month
Angel was amazing! She helped me with figuring out my storage rental pricing without any hiccups! I will definitely recommend renting with Public Storage on Oates, and definitely ask for Angel you won’t regret it!
Staff professional and friendly very knowledgeable of their job duties..
Daniel had excellent customer service!
Teresia was very helpful and got me taken care of. She’s great! Very helpful and attentive.
Teresita was very helpful! She is very knowledgeable and fast. Very pleasant visit. I highly recommend using this facility ๐
Teresa did an amazing job in helping me close my storage!! She always does great work while working at Public Storage!
I’ve rented a unit at this specific location about three or four times over the past 10 to 15 years. I will admit Earlier this year, I had a bad experience with the rep on site being non-responsive and unavailable at several times it was almost impossible to get a call back and never got an answer when I attempted to call. But since then, I had the privilege of working with the New representative on site Teresa. She’s very patient and very helpful and takes the time to answer any questions and sets expectations. She didn’t just do her job, but she took a few little steps to go above and beyond to help me and again she was very patient. Working in the customer service industry, we tend to forget to acknowledge those who actually help us and not treat us like a number and actually sympathize and empathize. Teresa definitely put my mind at ease. Going forward to reach out with any questions or concerns in regards to my unit. Thank you, Teresa. I hope that management sees this and show recognition and acknowledges you’re excellent customer service.
-Shandon Douglas
Theresa was a sweetheart. I was having trouble online. I came in to the office and she had me taken care of in 5 minutes.
The customer service representative was professional and nice. Thank you!
I went by to inquire about a rental unit. Teresa was very helpful and informative. Great customer service
Teresa was very helpful with gathering my information for my unit. Keep up the good work. I totally appreciate her.
The young lady in the office was very helpful in detail very polite and professional recommend using public storage to all my friends and family
Maricela was very helpful with guiding me over the phone last week. 10/10 customer service.
Excellent customer service
Great customer service. Teresa is AMAZING! Very helpful.
Nundee was a great help to my family and I she was very patient and helpful
Property was clean n easy to find unit
I would like a moment to say that I had some amazing customer service. It's been a long time since I have had someone take the time to help/explain things to me. If you need a storage unit or have questions please talk to Donna Miller. FyI she is funny also.
Donna has great customer service!!!
Nundee was great with having all the information ready it was easy process during auction great job nundee
Nundee is so nice and helpful. Had a problem and she went out of her way to help me out. She is always very nice and polite and cares about you as a customer. Wish more establishments had her personality. Public Storage has a good one with Nundee!!!!
The customer service at this location is outstanding!!! Jennifer at the Mesquite at the Oates location was very helpful and friendly and answered all my questions. Would definitely recommend this location!!
I no longer needed the storage unit I purchased. I drove to the office, and Jennifer was very helpful in getting my reservation cancelled & processing my refund. Lauren as well was very helpful to Jennifer and walked her step-by-step on how to get it completed. This location has a very friendly & helpful staff. If I ever need a storage unit again, I will definitely come back to this location.
I had the pleasure of working with Nundee. She was most helpful and cordial. She went above and beyond to assist me with my time constraints. Her commitment to her job was easily recognizable and appreciated. Should I need a storage facility again, I will definitely be coming to see her.
Núndi was very helpful such a great person.
Nundee was a great worker. She helped us so much to find the storage we needed. She attended to each and every one of our needs until we found the unit that works well for us. She should be promoted because she deserves a vacation !!!! Great job Nundee๐ช๐ฟ
Nundee has been great and she did ver well helping me!
i was in a rush to find a space to move my stuff ,manger at oates name nundee was very hopeful even tho i didn't find the space at this location she found me the space i needed and at a good monthly rent
When I went in Ariana was so friendly and helpful. She was very knowledgeable and kept a smile the whole time!
My wife and I are downsizing and I recently inquired with this property about a small unit I believe I spoke with the office manger nunde, she was very informative and even did a follow up to see when we would be read, most companies we called rushed us but she took her time and explained everything we asked about . We are definitely going to be renting as soon as our move begins.
The Manger was very helpful. She took her time to explain everything to me.
Amazing customer service. Great experience renting unit.
10/10 nundee had the best customer service experience I've had in awhile very helpful n sweet young lady
The person who helped my wife and I she was very nice and helpful in showing us our new unit very helpful
Nundee was very friendly, quick to process my unit and i was very impressed with how clean the units was I highly recommend this location.
Nundee was very helpful with me and awesome
Brandi is great at customer service helped me out in a tough situation
Candi was absolutely awesome she was very helpful and made my rental process so smooth! Thanks Candi!!
Ms. Candie was very helpful in helping me with my storage payments and my accounts at location Oates n Northwest hwy location... Thnks Candie for all you do.
My door has been fixed and I wasn’t charged for January to make up for my trouble and inconvenience. I’m only giving Public Storage 4 stars because they raised my rent every year and then raised it after six months. I want to give Brandy โญ๏ธโญ๏ธโญ๏ธโญ๏ธโญ๏ธโญ๏ธ for getting my door fixed and helping me resolve the misunderstanding about the rent that the BBB inadvertently caused (long story; won’t bore you with it). Brandy really went above and beyond for me.
Candy was great at her job was able to help me find my son a storage at a closer location thank you
I visit this location and Candie is very patient and experienced and professional.
Alex was very professional ๐๐๐
Thank you Alex. Very nice good service
Management here is awesome they bend over backwards to help you out and get you a storage space
I have so much respect for this place! Rule are Extremely strict! I wouldn’t have it any other way
Vanessa was very good . Highly recommend
Stop by got a unit. Vanessa was the best she helped us with no hesitation. Great services
Vanessa was very helpful. Great customer service got me in and out of quickly
Vanessa was very helpful. Great customer service.
I had a very pleasant experience. The lady at the front desk was beyond helpful and respectful. I’m very happy with the service and definitely going to keeping doing business at this location. Thank you so much!
Vanessa is extremely helpful, and nice and she talked to me ๐๐๐๐
Vanessa was very helpful and friendly. Helped me get what I needed . Thanks