Public Storage Self-Storage Units at 1501 Oates Drive, Mesquite, TX

Donna hates her job . She was incredibly rude and no customer service at all. Laughed that I had to call corporate. She told me do you really think they will fire me ? Someone needs to help her with customers. I will certainly never rent from them again. Donna needs to understand without customers , she has no payroll.

Daniel had excellent customer service!

Teresia was very helpful and got me taken care of. She’s great! Very helpful and attentive.

Teresita was very helpful! She is very knowledgeable and fast. Very pleasant visit. I highly recommend using this facility 😁

Teresa did an amazing job in helping me close my storage!! She always does great work while working at Public Storage!

I’ve rented a unit at this specific location about three or four times over the past 10 to 15 years. I will admit Earlier this year, I had a bad experience with the rep on site being non-responsive and unavailable at several times it was almost impossible to get a call back and never got an answer when I attempted to call. But since then, I had the privilege of working with the New representative on site Teresa. She’s very patient and very helpful and takes the time to answer any questions and sets expectations. She didn’t just do her job, but she took a few little steps to go above and beyond to help me and again she was very patient. Working in the customer service industry, we tend to forget to acknowledge those who actually help us and not treat us like a number and actually sympathize and empathize. Teresa definitely put my mind at ease. Going forward to reach out with any questions or concerns in regards to my unit. Thank you, Teresa. I hope that management sees this and show recognition and acknowledges you’re excellent customer service. -Shandon Douglas

Theresa was a sweetheart. I was having trouble online. I came in to the office and she had me taken care of in 5 minutes.

The customer service representative was professional and nice. Thank you!

I went by to inquire about a rental unit. Teresa was very helpful and informative. Great customer service

Teresa was very helpful with gathering my information for my unit. Keep up the good work. I totally appreciate her.

The young lady in the office was very helpful in detail very polite and professional recommend using public storage to all my friends and family

Maricela was very helpful with guiding me over the phone last week. 10/10 customer service.

Excellent customer service

Great customer service. Teresa is AMAZING! Very helpful.

Nundee was a great help to my family and I she was very patient and helpful

This facility has raised my rent from 135 to 211 in the span of a year and a half. They do this for no reason whatsoever. You can also never get a hold of the people that work here and it’s such a pain playing phone tag with this office. It’s just not worth it to use public storage. They’re a huge pain to deal with and the rate rising and never being able to get an introductory rate again is also insane. If they would have kept my rent reasonable they would be getting some money from me still but I’ll moving my things out asap.

Property was clean n easy to find unit

I would like a moment to say that I had some amazing customer service. It's been a long time since I have had someone take the time to help/explain things to me. If you need a storage unit or have questions please talk to Donna Miller. FyI she is funny also.

Donna has great customer service!!!

Nundee was great with having all the information ready it was easy process during auction great job nundee

I don't know about other Locations but this one is awful! Everytime i come to make payment no one is here or i wait an hour and if you do get in the whole office smells strongly of weed! Really?

Nundee is so nice and helpful. Had a problem and she went out of her way to help me out. She is always very nice and polite and cares about you as a customer. Wish more establishments had her personality. Public Storage has a good one with Nundee!!!!

The customer service at this location is outstanding!!! Jennifer at the Mesquite at the Oates location was very helpful and friendly and answered all my questions. Would definitely recommend this location!!

I have a storage here and started off by paying $100 a month it hasn't even been a year and the rent is now $150!!!!! I was late once and they put a lock on my storage so I couldn't get into my things until I paid which I did pay, and then they cut your lock off and make you buy another one from them for $20 when they cost $12 at Walmart!! So done with this place!!!!!!

Be careful here! They will break into your unit.

The rate go up every 3 months to 300%

I no longer needed the storage unit I purchased. I drove to the office, and Jennifer was very helpful in getting my reservation cancelled & processing my refund. Lauren as well was very helpful to Jennifer and walked her step-by-step on how to get it completed. This location has a very friendly & helpful staff. If I ever need a storage unit again, I will definitely come back to this location.

I had the pleasure of working with Nundee. She was most helpful and cordial. She went above and beyond to assist me with my time constraints. Her commitment to her job was easily recognizable and appreciated. Should I need a storage facility again, I will definitely be coming to see her.

Núndi was very helpful such a great person.

Nundee was a great worker. She helped us so much to find the storage we needed. She attended to each and every one of our needs until we found the unit that works well for us. She should be promoted because she deserves a vacation !!!! Great job Nundee💪🏿

Nundee has been great and she did ver well helping me!

i was in a rush to find a space to move my stuff ,manger at oates name nundee was very hopeful even tho i didn't find the space at this location she found me the space i needed and at a good monthly rent

When I went in Ariana was so friendly and helpful. She was very knowledgeable and kept a smile the whole time!

My wife and I are downsizing and I recently inquired with this property about a small unit I believe I spoke with the office manger nunde, she was very informative and even did a follow up to see when we would be read, most companies we called rushed us but she took her time and explained everything we asked about . We are definitely going to be renting as soon as our move begins.

This location and management is the worst storage facility I have dealt with. I contacted them pertaining to rats chewing through my leather chair amongst other items. They gave me Sedgwick number and they gave me the run around and confirmed the max I could receive was $250. The attendants are never there and when they contact the manager to help with trying to make arrangements for payments due to life situations the answer is NO, all monies upfront before auction. Also they will auction items off before 45 days of nonpayment and realizing it’s hard out here for consumers.

The Manger was very helpful. She took her time to explain everything to me.

Amazing customer service. Great experience renting unit.

10/10 nundee had the best customer service experience I've had in awhile very helpful n sweet young lady

The person who helped my wife and I she was very nice and helpful in showing us our new unit very helpful

Nundee was very friendly, quick to process my unit and i was very impressed with how clean the units was I highly recommend this location.

Nundee was very helpful with me and awesome

Brandi is great at customer service helped me out in a tough situation

Again Overly priced & no one on site when I need

Candi was absolutely awesome she was very helpful and made my rental process so smooth! Thanks Candi!!

Ms. Candie was very helpful in helping me with my storage payments and my accounts at location Oates n Northwest hwy location... Thnks Candie for all you do.

My door has been fixed and I wasn’t charged for January to make up for my trouble and inconvenience. I’m only giving Public Storage 4 stars because they raised my rent every year and then raised it after six months. I want to give Brandy ⭐️⭐️⭐️⭐️⭐️⭐️ for getting my door fixed and helping me resolve the misunderstanding about the rent that the BBB inadvertently caused (long story; won’t bore you with it). Brandy really went above and beyond for me.

Candy was great at her job was able to help me find my son a storage at a closer location thank you

I visit this location and Candie is very patient and experienced and professional.

I need an owner or management to contact me immediately

Alex was very professional 👍👍👍

Thank you Alex. Very nice good service

Awesome management here

Management here is awesome they bend over backwards to help you out and get you a storage space

I have so much respect for this place! Rule are Extremely strict! I wouldn’t have it any other way

Vanessa was very good . Highly recommend

Stop by got a unit. Vanessa was the best she helped us with no hesitation. Great services

Vanessa was very helpful. Great customer service got me in and out of quickly

Vanessa was very helpful. Great customer service.

I had a very pleasant experience. The lady at the front desk was beyond helpful and respectful. I’m very happy with the service and definitely going to keeping doing business at this location. Thank you so much!

Vanessa is extremely helpful, and nice and she talked to me 😍😍😍😍

Vanessa was very helpful and friendly. Helped me get what I needed . Thanks