Public Storage Self-Storage Units at 4700 Stacy Rd, McKinney, TX

Robert was awesome. He was polite and courteous and knowledgeable of the units and the spaces each unit could hold. And lord I had a lot of stuff👍

Justin was amazing!! There was a tech issue and he handled it very well.

First time here. Great experience! Robert and Andrew helped out ever step of the way. Smooth transition and very friendly and professional! Highly recommended this facility.

I worked with Robert, he went above and beyond. Showed me a few different units with no problem. Exceptional service! The building feels secure and clean and Robert was able to answer all my questions.

Amazing customer service from Mr. Robert @ the Stacy Rd location. He was so helpful and friendly he is the reason I chose this spot over another. Extremely clean and security it great. Thank you Mr. Robert!

Robert helped us out with our sizing decision and explained the ins and outs of the building. So far it’s been a good place to store while moving.

Great customer service!! After trying to set up my additional storage unit online -- and experiencing issues with the internet, I went to the Stacy Road Public Storage. Noah was a HUGE help! He was courteous, thoroughly explained the options, and even showed me the units I was considering! WOW! Excellent support from Noah! The manager even called the next day to make sure I knew how to access my unit and key! Awesome.

I needed a storage last minute and the staff at this location helped me!

Robert gave me a band-aid. He’s nice! Awesome work.

Robert is so helpful and was able to set up my auto pay with a click and signature. Great customer service! Will recommend to anyone who needs a safe, clean storage room.

I usually don’t leave reviews but public storage refused to refund me after I couldn’t get into the unit first time with their code. I had to take another unit and pay for setup fee again . This is the worst storage places ever . Do not sign up for any of their franchise places . Horrible is just a beginning statement and not trust worthy. Zeros stars is the appropriate rating

When entering into the property I was helped by Justin, David, Lisa, and Robert. I came on my lunch break to get a unit. They made the process super quick and easy.

Chaz and Robert are amazing. They answered all my questions and provided great customer service!

My experience with Robert and Chaz was so awesome

Chaz and Robert are awesome

Chaz Robert was amazing !!

Needed assistance in looking for a storage unit in mckinney, After relocating from frisco walked into this location in robert was extremely helpful and knowledgeable about the process of getting my unit started. Such an asset to a public storage to be able to have a knowledgeable individual to be able to help a person that Has no clue on how to process moving into a storage.If you guys are looking for amazing customer service when looking for a storage unit this is your place to look period thank you Robert. Thanks for your assistance J

The appearance inside and out of the facility were great. Access to the units are as I expected. Also the manager was pleasant and very informative. I like this place.

Soon as I walked in I was welcomed with a warm greeting by Robert. This experience had to be one of the best experiences I’ve had at a public storage. The service was amazing and very fast.

Robert was so helpful helping me find all of my moving needs!! Definitely recommend if you’re trying to find moving supplies.

Robert was able to help us find the best deal at different locations. He’s awesome! Thank you so much.

I had issues at first, but Ebony, the property manager... and Matt, the district manager, resolved the issue. It is nice to be heard and taken care of. I would recommend this storage facility to my friends and family.

Ebony was so helpful, knowledgeable and super sweet. Definitely recommend this location for the amazing service provided by Ebony.

Received great customer service and information from Robert today. Thanks Robert!

Have had my storage here for a few years and Robert and Emmy were super helpful when I needed to switch to a bigger unit. Excellent customer service! They are both very friendly and helpful.

excellent service, very fast and answered all my questions.. very clean and safe location.. special thanks to ROBERT for making everything easier on my first day

Ebony was so sweet and explained everything to me! This is my first time renting a storage unit so I didn’t know ANYTHING. She was confident in all her answers and I had SO MANY questions. She answered them all! Thank you so much Ebony!

Ebony & Robert were very helpful during my visit to this location. After being overwhelmed from having to urgently start the move process, they were extremely kind to me as I explored options. Love the honesty they had (unlike typical sales people).

My storage experience with Ebony was very good. She went above and beyond to get me into a unit. If I could give her 10 stars I would

Ebony was so patient, and professional

Ebony did a great job! I would definitely rent at this property again!

Ebony was so sweet and helpful!

Yesterday, I called twice to be able to speak to someone regarding my rental space. Ebony (at Stacy Rd), saw my missed calls and called me back to address any concerns I had. She was so helpful and went above and beyond what I wanted to address. She made my transfer experience so effortless, even finding a new unit near the current unit as to make my moving experience easier. 10 Stars!!

Ebony and Robert were very helpful and professional and pleasant.

I am asking an investigation of the Public Storage billing practice I have encountered four consecutive reset/cancelling of my autopay for my storage unit without my permission in Mckinney, TX on 4700 Stacy Rd, lately. I have been always autopay for the entire 2 yrs with Public Storage. Since June,23, my account autopay has been tinkered without my authorization. My bill became due and overdue. I was notified the last minute and found supprisingly my autopay was cancelled. This has been repeated since June, July, August and Sept. Each time when I caught it, I set it to autopay again. Now I am smart enough to take screen shot. In August I had to pay a late fee of $35 more because I was one day late (again the autopay was cancelled without my authorization) I am asking an investigation of the Public Storage billing practice nation wise and specifically the Mckinney, TX on Stacy Rd store odd behavior or tinker customer accounts.

Mr. Robert and Ms. Ebony were the absolute best. Professional, helpful and very engaging. Wish more people could be like this ! God bless then

Ebony was so helpful and great customer service.

Ebony was wonderful, she was very pleasant and helpful!

Ebony was amazing at the front desk. Made it a seemless check out. Was there for 3 years and everything was good. It is climate controlled. Hours are good.

Ebony deserves 5 stars and more. Her customer service, emphathy and professionalism is by far one of the best I have ever seen. Thank you for your assistance.

Ebony is the best! She always is so nice and helpful! She is very professional! Always nice to see her!

Ebony is super friendly and helpful. Thanks Ebony. Facility is clean and easy to access.

Ebony made renting the unit very easy and pain free. 10 outbof q0 recommend using this establishment. Ask for Ebony. She is very professional and helpful.

The carts, elevator, and climate control are super helpful and I love them. However, as somebody who doesn't get off of work until 10pm, it is very inconvenient that access ends at 9pm. Additionally, if you are accessing your unit after 5pm, the bathrooms are locked so you are required to drive out of your way to take a restroom break, further limiting the amount of time you have access to your unit.

Ebony was very helpful and very respectful. She did a great job in assistance me along with other customer. Keep up the good work Ms Ebony

Fast nice and good place for storage