Public Storage Self-Storage Units at 4700 Stacy Rd, McKinney, TX

Yesterday, I called twice to be able to speak to someone regarding my rental space. Ebony (at Stacy Rd), saw my missed calls and called me back to address any concerns I had. She was so helpful and went above and beyond what I wanted to address. She made my transfer experience so effortless, even finding a new unit near the current unit as to make my moving experience easier. 10 Stars!!

Ebony and Robert were very helpful and professional and pleasant.

I am asking an investigation of the Public Storage billing practice I have encountered four consecutive reset/cancelling of my autopay for my storage unit without my permission in Mckinney, TX on 4700 Stacy Rd, lately. I have been always autopay for the entire 2 yrs with Public Storage. Since June,23, my account autopay has been tinkered without my authorization. My bill became due and overdue. I was notified the last minute and found supprisingly my autopay was cancelled. This has been repeated since June, July, August and Sept. Each time when I caught it, I set it to autopay again. Now I am smart enough to take screen shot. In August I had to pay a late fee of $35 more because I was one day late (again the autopay was cancelled without my authorization) I am asking an investigation of the Public Storage billing practice nation wise and specifically the Mckinney, TX on Stacy Rd store odd behavior or tinker customer accounts.

Mr. Robert and Ms. Ebony were the absolute best. Professional, helpful and very engaging. Wish more people could be like this ! God bless then

Ebony was so helpful and great customer service.

Ebony was wonderful, she was very pleasant and helpful!

Ebony was amazing at the front desk. Made it a seemless check out. Was there for 3 years and everything was good. It is climate controlled. Hours are good.

Ebony deserves 5 stars and more. Her customer service, emphathy and professionalism is by far one of the best I have ever seen. Thank you for your assistance.

Ebony is the best! She always is so nice and helpful! She is very professional! Always nice to see her!

Ebony is super friendly and helpful. Thanks Ebony. Facility is clean and easy to access.

Ebony made renting the unit very easy and pain free. 10 outbof q0 recommend using this establishment. Ask for Ebony. She is very professional and helpful.

The carts, elevator, and climate control are super helpful and I love them. However, as somebody who doesn't get off of work until 10pm, it is very inconvenient that access ends at 9pm. Additionally, if you are accessing your unit after 5pm, the bathrooms are locked so you are required to drive out of your way to take a restroom break, further limiting the amount of time you have access to your unit.

Ebony was very helpful and very respectful. She did a great job in assistance me along with other customer. Keep up the good work Ms Ebony

Fast nice and good place for storage

I received above and beyond service from Ebony. She explained everything to me and showed me where my unit was and how to operate it. She deserves more than 5 STARS

Very clean facility. Renting was a breeze. Cynthia is awesome. Highly recommend.

They are very professional, clean,very polite with excellent customer service and great security. Keep up the great work!!👍🏾 Love that chicken from Popeyes 😁🤣

I rented my unit in October at the rate of $217 a month. March comes and I receive an email stating that my rent is going up to $269, but there's no explanation. So I scheduled my move out for April 2nd, I receive a call stating it is best I move out before April 1 because if I don't I will be responsible for the full months rent. No proration for the 2 days. Several of my friends and acquaintances stated that Public Storage did them the exact same thing. Be warned!! I will never use Public Storage again.

Alaina was super sweet and helpful! She helped us rent a unit the same day we came in to look at the options! Very professional!

Very professional, Ebony was awesome and very nice. Customer service was outstanding. Thank Ebony

It's always a plus when you are greeted with smiling faces and positive energy. My experience with Cynthia and Ebony was unforgettably phenomenal. They were very easygoing and professional. Also, this facility is always clean and well kept. 😃

Received excellent customer service from both Cynthia and Ebony!

It was ok at first but the price doubled in a year. Also, the multi-level storage facilities are not easy to move in and out of.

Ebony was very helpful and she was very patient with me!!!

Ebony was extremely helpful and knowledgeable while beginning my rental. Well kept facility.

Cynthia was great with helping me! It was so quick and easy. Thank you!!!

Amazing peeps Cynthia was chill, calm and collected. Trainee also very awesome and dope keep it up y’all 🥹

Not my storage, but the facilities are nice, clean, and they have carts that help you carry things in. I havent seen one with those, well as nice i guess lol

Ebony and Melody were awesome with handling my rental unit. They were very professional and friendly. They get a 10 star from me. JoAnn Thomas

Ebony n Melody are very Great Customer providers

Truly, it would take me forever to express how pleased I was having experienced the professional service that I received from Ebony. She was very knowledgeable and she took the time to walk me through every step of the process relative to the plethora of technical things that are needful to enter and exit the premises. You would think it was Fort Knox! I came away feeling that my belongings were secure and that I had selected the right location for me and my family. (McKinney off of Stacy Road) Thanks again Ebony. It was a pleasure having met you. April C.

Professional and personal at the same time.

Public storage is not a customer forward company. They will hike your rate (for me double) after about 4 months. I have recieved a complete run around in trying to get some insight. Finally made it to someone who could help. She said that I would be honored my normal rate through end of November. Look at my account today and they never honored what they said. When I called today, they told me that the person before just sent a “request” to have my rate honored to to the original rate and that it had been declined. That was by no means what the person said. This is not a reflection of this specific location, rather the company values as a whole: do not give these people your money. Highly disappointed and will be spreading the word.

Great customer service from Cynthia!

Ebony and Melody were very professional and helpful with my new move in. They were patient and took their time showing me how to use the app and where my storage was. I definitely would recommend this storage facility to family and friends.

High rent, facility IS NOT SECURE...after my items were stolen the police informed me that the security cameras do not record or if they do the tapes are not available. If you inspect the ceiling area of your space, you will notice that the units on either side of you can actually see what is in your unit with very little effort. The area above your unit is not secure and their lock system is not secure. Do not be fooled by the camera system. This facility IS NOT SECURE in my opinion and THEY ARE EXPENSIVE!!

Hi, do you know why my next month's rent increased from $64 to $89? That's 40% increase! everybody should be careful with this company. I only moved in about 5 months ago, and now increased 40% on my monthly rent!!!

Had a great experience with Ebony and Melody they were awesome. I highly recommend to storage yours things here.

I'm happy to lease my storage unit at this location. I highly recommend. I came in with my wife to lease a unit. Melody assisted us with everything. She was pleasant, professional and friendly. It took us twenty minutes to get everything done and we were on our way to see our unit. The unit was clean and ready for us to move our things in. Thank you Melody.

Melody and Ebony. Took care of me. I'm a new customer. Melody was attentive, kind and professional. It took Melody less then twenty minutes to complete my paperwork. My unit was clean and ready for my things to go in. I highly recommend this place. It's clean, friendly staff, convenient access, it has all the moving supplies you need. I had other places I could of went with. However the process to reserve and pay for it was very easy and convenient. I even received a phone call afterwards to confirm my reservation and did have any questions. That was a nice unexpected follow up call. I am happy with my choice.

I want to thank Melody for her great attitude & attention to my storage needs. She made it so easy & explained everything concerning my account..Thank you again Melody & Public Storage 😊

Cynthia and Ebony were amazing and very welcoming the moment I walked in to inquire about a unit. Cynthia walked me through all the things I would need to know to make an informed decision. Facility is very nice and the process to get a unit was a breeze

Randomly decided to charge me more for my unit by almost 30 dollars. Will be finding a new storage unit with another company for cheaper.

Cynthia and Ebony are both awesome

Came to public storage to load a storage. Great customer service from ebony. Was very helpful was able to answer everything i asked. She was great would most definitely come here again.

Great location! Ebony was awesome! I own a moving company and was moving alot of items out of a unit for a client. She was there to help us with everything we needed. I strongly recommend this facility. Thank you for making our moving process easy.

Cynthia is the bomb! Great customer service! Give that girl a raise! 😎

They employees are great and very knowledgeable!

Today I found I had lost my lock for my unit and I went to the front office and Cynthia was able to help me and provide polite and great customer service and informed me of all my options to be able to regain access and also gave me information for a lock smith! Thank you for helping me through this stressful situation!

The location and unit I’m renting is wonderful. It appears they penalize long-term tenants. I understand inflation, but not a 100% increase. I have a 10x30 space that started at under $250 in 2017 and now it’s double. No notice and random increases. Customer service just isn’t the same I guess.

Count on rate increases every 9 months like clock work. 1st increase 27%, next 17% and now only 55%!!!! Called customer service and basically given the answer of "Too bad, so sad." Will never rent from this company again! Response to the owner...I contacted your property manager. He could not do anything. I contacted Public Storage customer service and they could not do anything. Then they transferred me to Executive Suite customer service. They just do not care.

Cynthia was amazing. Excellent customer service. Great personality and great experience 🤗❤️

I have been with Public Storage for almost 5 years. My only complaint is the cost is constantly going up. But today I talked to one of the customer service rep. He was so kind put in for me A Customer Appreciation Promotion to my account. So that makes a great difference to stay with a business that's safe for your personal belongings, No issues since I have been at this location as well. Thank you to all the staff (Thank you so much Don, you took care of me today) God Bless you!!

Save place for storage

Great place and so helpful specialy Melody the girl was very helpful and so nuce nice very informative Great to do the business and I'll do the business with Public storage hereafter

Melody was very helpful 10/10 store

I have been a faithful customer at public storage on Stacy road today I was serviced by Cynthia she was so much help very pleasant and efficient I will always continue to use public storage

Great, clean facility. Latasha was super helpful! She went above and beyond. I highly recommend this location. Website very accurate. ***5stars*** ***Update*** NEW MANAGER NAMED CYNTHIA!!! MOVED IN MY 1ST STORAGE MARCH 14, 2022. That I had for a month. I HAVEN'T BEEN THIS NERVOUS ABOUT MY PERSONAL BELONGINGS EVER WHEN STORED IN A FACILITY. SHE, I THOUGHT WAS VERY HELPFUL. SHE WATCHED US THE WHOLE TIME UNLOADING ITEMS IN THE STORAGE! AFTER I WENT HOME TO SET UP ACCOUNT NO NEW CONTRACT SENT TO MY EMAIL FOR SECOND STORAGE UNIT. I HAD TO PAY AN ADDITIONAL ADMIN FEE. WHY??? I'M VERY CONCERNED, UNCOMFORTABLE AND AFRAID AT THIS POINT. Will MY FURNITURE, TV'S BE SAFE??? I NEED A COPY FOR MY INSURANCE. I CALLED HER TO INQUIRE ABOUT THE EMAILS SHE KINDA BLEW ME OFF SAYING SHE NEEDS TO CALL HER DISTRICT MANAGER OR SOMEONE OVER HER. SHE DIDN'T KNOW HOW TO DO IT! ILL STAY IN 🙏 IM HEADED BACK TO THE STIRAGE UNIT TODAY.

Cynthia was a very warm and welcoming, helped us get a great storage unit and explained all the details perfectly! The whole process took less then 25 minutes

Love this storage location! Contactless, easy rental process, and great staff. Thank you, Cynthia!

Latasha is awesome!! Her customer service skills are amazing. We need more Latashas in this world!!! Thank you for making my experience great. I recommend this property to anyone who needs a storage. It is extremely clean.

I would be very happy to recommend this location to anybody. Honestly it was because of latasha's help and her service that made this location great. Anytime I needed help from the initial call to rent my unit and my move out we made it easy. If you are contemplating a location this one is great..

I rented 3 storage units from the Public Storage location on Stacy Road in McKinney for almost 5 years. My experience there was the greatest!! One may ask, "how can renting storage units have a "great" experience?" One word, "Latasha". Latasha was the person that rented me my spaces those few years ago. Of course, renting a space should be an easy experience, but Latasha was attentive and patient with all the questions I had and made my move-in experience go smoothly. Fast forward to me closing my account, again LaTasha was more than helpful in making my move-out experience go smoothly as well. She helped me coordinate my movers and followed up to make sure that they had no trouble vacating my units. She has always been helpful, kind, attentive and patient. I highly recommend the Public Storage located at Stacy Rd in McKinney. DON'T forget to ask for LaTasha!!! She is good people, who made me feel like I was more than just a customer but a friend she was trying to help out. If the other Public Storage locations have customer facing folks that are 1/2 the person Latasha is, Public Storage is doing a great job at hiring the right people. THANKS AGAIN LATASHA!!!!

On Dec 23rd I received notice that my next auto draft would be $275 when the monthly payment was $203. I tried calling and left messages on Dec 27th that I was not going to pay that price per month. I finally talked to someone in the Allen office on Jan 3rd and they said they would get with their district manager for a resolution. Allen office got back with me and said they would keep the rent at $203 so then I made the payment on 1/10/2022. Then I started to get harassed about not paying the late fee and the additional rent for January of $72 which was the increase they said would be removed. I told them I was not paying that because it was waived and it was not late due to the issue. Then they cut my lock on Jan 25th and filed a lein on Feb 1st for another $57. Now they want a total of $179 plus the Feb payment of $203 so I can get my stuff back and move away from Public Storage. The whole organization is ridiculous in every aspect. DO NOT RENT A UNIT FROM THESE CROOKS. I was a customer since they built the place.

Great Staff, I Highly Recommend It.

this is the worst managed public storage i have ever dealt with. no one is almost ever in the office to talk to. you have to leave a voice message. good luck getting a response. i had movers bringing my furniture to mckinney. i needed the unit early. i left messages saturday, sunday, and monday. i finally gave up and got a storage unit somewhere else. horrible horrible horrible

Awesome friendly customer service. Latasha went above and beyond by helping me out and answering all my questions. Definitely recommend Public Storage!!

Staff very friendly and helpful. Climate controlled and after 10 months with items in storage not 1 issue.

Latasha is a pleasure to work with! I also appreciate that the website seems to be well integrated with their on-site software. I reserved a unit online and was able to easily customize that reservation on-site with no complications.

I was attended by Ebony. The experience was excellent. She was charismatic, friendly and helpful.

This location is just after you for more money. I paid my rent only to find out a few days later it was rejected and credited back to me. II noticed when I looked at my account online Well by then it was after the 5th and they charged me double($80.00) for the month. I was late another time. They charged me $20.00 but had also locked me out of my storage. It was a week late. I am so tired of these fees being inconsistently different. I will be changing places as soon as possible. They wouldn' t even let me have my first month for a dollar ( as they advertised). They said it was bc I had used them before. They said it was for new customers only. She said it was in the fine print. I.looked and looked at the fine print, and it did not read anything about new customers only. I will never use this place again.

I never knew getting a storage unit would be like this! Latasha was Superb, Amazing, Awesome!! Very professional, informative, accommodating and oh so helpful!! Everyone should be like this in customer service! It makes life so much easier. Thank you so much Latasha & Public Storage. Also, Inside the building & the unit is very clean. Thumbs up!!!

Latasha was extremely helpful during this stressful move. She is very polite and very professional.

Latasha is best .Very professional and helpful and I am thankful for her she made my day easy..

Latasha gave me excellent customer service . The facility is nice and clean . Latasha has very good customer service and I will refer my friends.

Very great help Latasha was very helpful would highly recommend this facility just see Latasha

Latasha I hope I’m spelling her name right has been my point of contact with the company for my small unit after moving from Denton back for the area and she’s been extremely patient with me over the phone when I’ve been homeless or jobless or both and being neither of those things either today and in a place of stability I’m very grateful to know there’s still people like her in the world, idk what their paying her but she deserves a raise!! Thank you for your call today over the phone and so many others. But for real give that woman a raise :)

Excellent customer service!! Very friendly and helpful!!

Ebony's customer service is very good. She was very informative.

Latasha was more than Amazing! Excellent and friendly customer service

Latasha was incredibly helpful and kind! Thank you for making this such an easy/fast check in experience.

Great new manager

Manager is great

I luv public storage! ❤

Great looking units with good security. I had an awesome experience with Latasha. She gave me all of the information I needed and helped me through the process of getting a great unit. If you are looking for a storage unit come see her. She will not disappoint. Thanks Latasha!

LaTasha gave us excellent service! She made sure that we got the best price for the storage space we desired. She also introduced the app which will save me time in accessing the property.

Accessibility is great.

The attendant at the front desk was very rude! She gave the moving crew an exceptional hard time! She needs better customer service training and over all better people skills!

This storage place is awesome. Latasha Is so helpful and amazing. She’s always in good spirits and smiling I recommend public storage off Stacy road to anyone looking for a clean place and good prices and great staff. Good job guys keep up the good work

I've always received great customer service here! Latasha is friendly and very helpful. I had to make a late payment this month. She was willing to work with me and even waived the late fee. That was such a help and greatly appreciated!

Facility was very nice and exceptionally clean. The unit is great. The manager Latasha was extremely friendly and helpful in every way imaginable!!

This place is horrible! Once you rent from them you will get poor customer service and they will not call you back after leaving multiple messages. Don’t not rent from them! They are only good for the 1st month deal. They will then try to tack on additional fees such as insurance and force you to purchase from them. Horrible horrible service

Great property and even better customer service! Latasha was so nice and extremely helpful! She gave us a full tour of the property and went over the details of the rental agreement very thoroughly. She made sure the unit would store everything we needed it to, and made sure we got the best deal. I am very pleased with my experience because of Latasha! She is definitely an asset to Public Storage.

Lisa was great! She helped me save money on a 2nd storage unit when I already had a 10x10 unit. I was told in advance that a 10x10 unit would be enough space for my belongings and it wasn't. I was so irritated with the movers I paid for who were taking their time so they could get paid more. Lisa noticed it as well and she helped me save money for my 2nd unit. She is caring, considerate and gives you a warm welcome when you come in. This storage is pretty much clean all the time and has A/C on the inside. Thank you again Lisa! You got my back and I got yours!

Easy access and clean

Lisa has given us such professional assist and also friendly conversation any time we see her or ask a question, no matter how small. We will be moving our items soon, but have enjoyed the quality customer service we've received here. Especially from Lisa. Thank you!

My experience with Lisa and Latasha was very lively, upbeat, and professional. I highly recommend this place, at the least, for the custo.er service!

Latasha is amazing, from the moment I walked through the door I felt so welcomed! I stopped by to ask for more info about some storage units, she was very knowledgeable and her attitude was so great! Great customer service from her and Lisa!

Laytasha (sorry if I butchered your name 😬) at the desk was top notch. Got me in and out in just a few minutes and set me up with what I needed.

my visit the last 2 days at this location has been awesome due to the kind & warm customer service from Ms. Lisa! She was very helpful on both my visit! Thank you Ms. Lisa.....

I have had a few storage in my time. I have had a unit at Publkc Storage on Stacy Rd in Mckinney for over a year now. Lisa has been THE BEST! Always professional, nice, informative, patient, available and even sweet. And I haven't made it easy for her! I appreciate a business essay that runs like a business should. Its becoming a rarity these days. Thank You!

This place made me famous. Love the employees and management. If you want to know this place made me famous, go follow me on Comedian Richard Lasanta...I thank them so much...

Lisa was a great help and very friendly! 5 stars! Thanks!

Lisa is the best

Lisa was a joy to work with. She was proactive in anticipating my needs, provided excellent customer service and had all the information I needed ready for me. She had me in and out quickly, and made my transition to a larger unit such a breeze.

Mrs Lisa was absolutely AWESOME !! She was able to assist us and give us some extra perks for our rental unit. Every time I come in she is bubbly, smiling and so helpful. Thank you so much Mrs. Lisa. You rock!!

The experience was amazing she is such a wonderful person and people like her should get raises because she is and was so helpful to us and accommodating to our needs thank you Lisa so much

She was a great help with getting us all setup y really quick , Lisa was great best person for the job !!!

Lisa was at the front desk today, and she was absolutely delightful. She helped my partner and I get set up on a storage unit. I am satisfied with the service she provided.

Lisa is awesome! Professional and great customer service. She was very helpful with our account and followed up to make sure everything went well. Thank you Lisa!

Very organized and Lisa was very professional and great at answering questions and very patient.

Lisa, is such an awesome employee and manager. She has taken such good care of me. Thank you lisa.

Lisa is amazing, and it is really quick and easy to go through the app and pay everything there. I switched from a 5x10 to a 10x20 really easy. No hassle at all! I love this place. They make you feel welcome from the start and work with you. Not even rushing you at all. Thank you so much Lisa!

Always great help and service.

Let me tell you this I will not go anywhere as long as Lisa works at this location. Always takes care of me. Had amazing customer service!!!! She even knows my name and greets me every time!!! If she isn’t the manager by now she needs to be.

Bought a unit and super clean Lisa was very helpful definitely would recommend and will use anytime I come out this way.

My wife and I purchased an auction lot from storage treasures. The lot we won was at Public Storage in McKinney at 4700 Stacy Road. When I called to set up a time to come pick it up Lisa was very accommodating due to my uncertainty about when I could be there. Upon arrival I was pleased to meet Lisa and Holly and take care of all the paperwork required. They are both very nice and the facility was clean and even had restrooms which is unusual for storage facilities. Prior to leaving my wife said to me “that is the nicest we have ever been treated”. The next day I found myself back at Public Storage due to winning a second chance auction and Lisa was there to meet me with a smile as she opened up a few minutes early to accommodate my schedule. I liked doing business at that location and wouldn’t hesitate driving the 2 hours to use this location over others closer.

Lisa had given excellent customer service. Helped us with everything we needed

Lisa was very wonderful in helping me get a unit reserved. Very friendly and helpful.

I won an auction at the storage and The manager Lisa was very sweet I highly recommend this place she's so awesome

I HATE MOVING🤬 the expense, stress and frustration of it ALLLLL is enough to make you say throw the WHOLE HOUSE AWAY🤦🏽‍♀️.... But when you meet such a PLEASANT, HELPFUL and LOVELY person such as LISA at Public Storage on Stacy Rd it takes some of the sting away. I had the pleasure of working with Lisa while purchasing boxes, tape and leasing a storage space she was so helpful and inviting. Not ☝🏾 time did she not have a smile in her eyes (she wears a mask) when I came in for more moving supplies she laughed and made the struggle not so hard. Thank you Lisa for being some Sunshine in a weary Lady’s day!!!!

Lisa is amazing to work with, always professional and friendly. She has taken the time to get to know us and does anything she can to help. Facilities are always clean, safe, and well kept.

Awesome service good customer service I'm Marcos from college hunks

Horrible a 50"samsung TV is missing from my unit after I was late on a bill (delinquent status🙄) the manager put red lock on my door. Coincidentally they didn't take pictures of my unit when they put red lock on (although it states that they do in policy agreement)called police and due to no proof 🙄 I either misplaced or lost a $500 50" samsung tv (even though all my belongs are in one place)

Lisa in the front was amazing and very friendly person . The facility is great and I will use this place again in the future as well as recommend it to friends in need.

Great location public storage is so convenient and the movers at oasis movers wrapped every thing great thank you

Lisa is so wonderful! I recently lost my mother and I needed a safe place to store her things. She helped me out so much! Thanks Lisa!

I opened my account with Lisa almost 4 years ago, and this past week I closed my account with her (only because I don't need extra storage any more). She's super friendly and is very customer service oriented. As for the location, it was always clean and I never had any security issues.

At a very stressful time for me relocating to another state, as well as having health issues, and dealing with COVID-19, LISA was so very kind, compassionate, and not to mention professional, and very personable. I thank God for her awesome Customer Service that allowed me to calm down, and become less stressed out. Public Storage is very blessed to have her on their staff. Thank you.

I have been using this location for over ten years as I moved. Always clean and tidy, staff is amazing, especially Lisa who has helped me personally on several occasions making sure I was taken care of while on site. I highly recommend this location!

I recently rented an additional storage space with Public Storage, Stacy Road, McKinney. I applied for the storage online and my unit was ready when I arrived. I didn't even have to stop in the office to get the key because the key was already in the inside of the unit. Lisa was extremely helpful during my move into the storage. She saw that I was in physical distress so she offered a chair for me to sit in while the movers unloaded my items. She also explained the easy access using the Public Storage App. Great job Lisa for your professionalism!

Lisa was amazing!! Thankful for her professionalism and help!

The room I had originally booked was sold out, but Lisa did everything in her ability to help me secure another with absolutely 0 hassle. She was phenomenal, very kind and managed to make the experience of booking a storage unit enjoyable. I would give 6 stars if I could thank you so much Lisa!

Used the Stacy Rd Public Storage on two occasions in the last two years. Always clean, professional and transparent. Lisa was a great help!! Thanks

I hate their security here to many code entrances on the elevator the Gaye the sliding door.. Should have the managers that live on site stay open until 9

I definitely recommend this storage unit. Its in the intersection of 121 and Stacy road. Perfect location because thees a gas station across the street and Walmart is around the corner. Public storage has very reasonable pricing and lots of sizes of units. Theres restrooms inside (very nice) and they are so clean! As far as security, i feel safe no matter what time it is. There are two gates that need a personal code to be accessed. The code is need to get inside the building and to go up the elevator. Camera are everywhere. You have to buy the insurance to rent a unit, but I tell you....You never know when you may need to file a claim. As far as employees, everyone is so professional. There’s always someone at the front desk. One of my favorite employees is Lisa. She is definitely the captain of the ship. She keeps things in order and you just need to have that with a business. She works very hard and she goes above and beyond to make sure to keep happy customers.

An absolute wonder to work with Lisa and her team!

Lisa is amazing. Very kind and helpful. Highly recommend this place! Thank you so much!!

Lisa was great, taught me how to use the app and save time entering the unit, without me asking. Great customer service. She is truly a gem.

I was helped by Lisa at this location she is very helpful was kind and did everything in her power to make our storage experience the best! I will recommend any family and friends here for any and all of there storage needs. Lisa was truly professional and very organized in getting us the storage unit we needed! Thank you Lisa!

Holly was very helpful. The units are clean. Staff was very friendly. Lowest rates in town

Lisa is without a doubt the best customer service agent in North Dallas. She answers all my questions and is always professional and pleasant . She is the reason why I maintain my storage with this location .

The customer service was very helpful and Holly was more than patient in assisting me set up my storage....

Great people. Always go out of their way to take care of our needs.

Two employess who refuse to give names due to wrong doing were rude. I parked in the exact same spot I have parked every time I came. I had two christmas tree boxes and 2 containers I walked out and threw in my jeep in less than 2 mintues. Employee A came and and said, I am going to have to ask you to move. I said, 1 second and I will be out of your way. Two boxes were already in car at this point. She proceeded to walk away and immediately saw me throw the christmas tree in the back seat and she turned around and said, "move, you are parked illegally." I said, I understand, I apologize, I will be out of here in 30 seconds. Grabbed the other tree and threw it in. She continued to harass me for to move as if I was causing issues. She wanted me to leave my items and go park my car elsewhere and then walk them all back to my car. I walked in and asked for her name. The other employee, dude with long hair refused to give it to me. The lady walked out and also refused to give me her name again. I will be moving storage places to a farther distance to keep from having to deal with childish behavior.

I have been a customer here for a few years. and Lisa and the team here at Public Storage have always been very helpful. The customer service is excellent which is huge for me, and they always keep the area very clean. They are very prompt in answering the phone and or returning your messages. If you are in need of a storage space, I would highly recommend Public Storage, specifically the one on Stacy Road...you won’t be disappointed!

Worked with Lisa to get set up with a 10'x15' space. She was great and after looking at 3 other facilities PS had the best location, cleanliness and price. Lisa followed up with me to get everything set and we really appreciate the help.

Lisa the manager gave me a prompt courtesy call for our move-in date on-site. She was friendly and very informative. I had a few questions and called her and she answered my questions and gave me clarity and confidence in the storage process!!

Lisa’s customers service was wonderful and helpful! Very respectful.

Absolutely amazing. The facility is nice and clean, Lisa was an absolute joy, She worked quickly and efficiently to help me get my rental done and everything ready to go. The units themselves are also some of the nicest and cleanest iv ever seen while offering a fair price.

Very happy with this storage unit location. The associate, Lisa was very helpful at both move in and move out.

I had a really great experience at public storage. Lisa was extremely helpful and knowledgeable which helped me to make an informed decision. Due to COVID-19 I opted to secure my unit online and the process was extremely easy. I would definitely recommend to my friends and family. Go see Lisa if you need affordable storage at a great location.

Katie was a great help!!

I am moving from Indiana to McKinney, Texas. Moving is stressful but talking to Lisa helped ease the stress. She is great and I really appreciate her help.

Lisa Is the most standup person I’ve meet thus far. Her customer service skills were beyond expectations. To the point where I’m recommending the place of business to fellow family & friends.

The night managers very rude.

Lisa is outstanding. She’s friendly and will take care of all of your needs related to your storage unit including making sure lights are working to improve safety measures. She’s great!

This Public Storage location is great!!!! Lisa provides exceptional customer service and goes above and beyond to ensure customers are taken care of.

My experience was beyond awesome. I came in looking for a 5x10 unit and manager Lisa was THE BEST. She has such a bubbly, friendly personality. We took a tour of the space and everything was perfect for my needs. I would recommend this location to anyone in need of a unit along with GREAT CUSTOMER SERVICE!!!

Great location, great price, service from Lisa was excellent.

The lady was there is very nice person ,good service

Lisa is such a great and nice person.

Lisa was SUPER helpful in our move in into our storage

Wow!! If you need a storage unit this is THE place. Lisa was the epitome of professionalism and truly caring. She listened to my questions and explained everything in a simple and concise way. Will definitely be back if have any storage needs

Lisa was very friendly and helpful place has everything you need to move I would recommend to use

Absolutely love this place! They are so kind and they go out of their way to provide the best service!

lisa helped me out so much!!!

Lisa was awesome in helping our local Cub Scout Pack. Not only was she pleasant and willing to assist, but also patient in answering all of my questions. We left feeling like the rental was a great value for us related to cost, so reasonable pricing (especially online). Thank You Lisa...

The hours are too early for getting or bring your things to and from. Have to be out of the bldg by 9pm or they call the police. If you don't mind the early hours it is a really nice facility and fair pricing..

Lisa was amazing! She had me in and out in no time. Her customer service was exceptional.

I recently worked with Lisa at Public Storage and she was fantastic! She was very professional, personable, and provided great customer service. I would highly recommend working with her if you are looking for a storage facility.

Awesome customer service from Lisa. She made renting a unit quick and painless!

Raised my rate by $45 after 4 months, with very little warning. Otherwise very clean, well maintained, and happy with their security and personnel.

Very helpful and professional during these difficult times

Great service!

Kimberly was very helpful and made getting my storage unit pleasurable and easy.

I made an impromptu to stop by this Public Storage facility and see if they had any good deals. Kimberly was so nice and courteous to me! She not only got me a good rate but walked me over to several storage room choices before I selected final one! Such great service! Thanks Kimberly!

Nate was good at helping me with setup

Jessica was very helpful and made the process of switching to a smaller unit very smooth!

Jessica was the best at helping me out today. She showed me a few units to choose from and I am happy with my selection.

Jordan was very professional and efficient!

Super helpful and friendly. :)

Tye was AWESOME. VERY FRIENDLY AND VERY HELPFUL. Thank y'all!!

Tye is the shiznit

Went to Public storage today to reserve a unit. It was our first time ever using a storage unit, and Kim was extremely caring and knowledgeable! Had a very good experience working with her. Thanks Kim!

Great customer service from lisa

I Just moved in today. Lisa was a big help! definitely recommend this place for storage anytime to anyone!

Nate was very helpful and friendly I appreciate him very much!

Antanette did a great job

Came in and worked with Nate. Had a great experience. Facility is very clean and accommodating. Would recommend them to friends and family. - Linda and Lorie

Antanette and Nate were exceptional I couldn’t have asked for better customer service made me feel like I was right at home ! I will deft be using this storage from here on out and I’ll deft recommend this Public Storage location to others from here on out !!! Awesome Awesome Awesome !!!

Professional and friendly customer service offered by CJ. Fast and easy move in. Highly recommend this location

Kandi and Brook were so kind and helpful!

The ladies in the office did a spectacular job today! They were both very friendly and courteous. Lisa went above and beyond to help me out. I will definitely be coming back to this location.

Great experience with nate

Nate was awesome

We just got a storage unit at this location, and was surprised by how easy it was. Very fast and efficient, clean space and easy to access. Very nice staff as well!!

Very nice storage units

Antanette was awesome

Nate was very helpful and great

Starla was great helping me to get my second storage space right by the first one. Great customer service, very clean, easy to park and get in and out quickly.

Great experience. Nice and friendly staff. Clean facility. All questions answered accurately. Thumbs high!

When is deliquent unit auction

Nate was an awesome help. Very knowledgeable and friendly.

Nate was a great help aN got me set up perfectly in a super short time!

Nate was super knowledgeable and helpful took no time at all to begin and finish the process.

Hrea6 service from Cheryl

Starla and Nate was very friendly and helped us out great rates!!!

Clean, good prices, good hours, friendly and helpful staff!

Noah and Lisa were great! Easy, friendly and fast.

We worked with Lisa, she was very polite and professional! We also met the property manager Nate and he was nice and informative!

Kandi was very helpful and informative

Lisa and Antanette was great with the process and getting in my storage everything was so smooth. It couldn't have went more better. Thank you guys a lot

Tye really helped us and walked through everything. Facility was clean. Confident in storing my furniture for 2 months without issue. Will most definitely use them again in future if needed

Only issue I have republic storage is not enough four in the hole building but on the upside is a clean building and nice service 👌👍😊

Lisa & Tye have been awesome during our Public Storage experience. Super helpful Gals! Appreciate everything you do! Would give 10 stars if Google would let me.

It was roomy and big

This place is clean and convenient. The staff is friendly and informative. Tye and Lisa are the BEST!! These ladies saved me, and made sure I understood everything! Thank you Public Storage!!!!

Tye and Lisa were very accommodating!! You wouldn’t believe how much help they provided assisting me with my “Claustrophobic” ways!! Love these ladies! Thanks guys!! Great prices as well!

Lisa was amazing! Very helpful and made our transition from a large unit to a smaller unit smooth!

Very helpful Tye and Lisa! Thank you so much! Love their service :) I recommend!

Ty and Nate were awesome!!!!

Tye was great! She was very informative and helpful with the whole process!

Kandi was great at setting up my storage unit. She was very thorough explaining how to secure, enter the gate code, and important call outs on the rental agreement. The unit itself is very clean and well maintained.

Nate got me in and out with a unit super quick

Get customer service from Beverly

Tye and Lisa did a great job helping make our mobe awsome and smooth! Thanks

Tye did a great job on my unit transfer and even gave me a unit as close to my old one so the move would be a little easier! Definitely recommend speaking with her!

Great service !

Tye is awesome and kandi is cool.

Tye was a wonderful help! Even during a stressful encounter, she remained professional and sweet. The entire process was fast and easy. Definitely recommended.

Kandi and Tye are Superb customer service representatives!

Kelly of customer service was so helpful and knowledgeable about her job very courteous and very professional I would recommend her services

This is my first time ever needing a storage unit. Kelly has made it easy. She has a welcoming smile each time I walk in. The gate and security work well. The carts make moving heavy items simple.

Kelly was wonderful! Best customer service EVER!!

Nate was awesome. Quick and easy process

Kelly was very nice and professional! The store was very nice, and clean. Ask for Kelly!

Great place for storage.Good prices.Well kept.Kelly was a big help and very professional,ty for making it stress free!

The facility here at 121 and Stacy is great, very clean and super friendly. I will definitely use them again in the future for my storage needs.

Last minute need and Lisa and the team were wonderful!!

Cindy was very helpful and courteous.

Kandi & Kelly Are the best! They helped us make everything easier 😊

Sarah and Holly were awesome with helping me set up my storage unit! Building is very clean and in a great location.

Kelly really provided us with amazing service! She explained everything in great detail and we felt at ease renting a unit here!

Very clean excellent employees help you at any time and go out of their way to help you.

Both Kandi and Kelly where excellent help very helpful.

Kelly did an awesome job helping me get my storage unit. Great customer service!

My experience was so great! Kelly took the time to explain every detail to us over and over until we really understood it. Kelly was so friendly and helpful. The storage shed she showed us was perfect for our needs. Kelly and Holly really made our experience. I will definitely recommend PS of McKinney and tell my friends to ask for Kelly.

Kelly was very courteous and caring while taking her time to explain my first process with Public Storage!

Great customer service! Holly takes the time to explain in detail which makes ALL the difference! Thank you for being such a great help!

I have used this storage facility for three years . The most helpful staff, holly is amazing . She held the door open for me while I moved , and has been so helpful with any requests . I would definitely recommend this facility for any storage needs . Additionally very clean and safe facility.

Great customer service!

Great chain and facilities

Very fast, efficient and friendly! In and out in less than 20 mins

Kelly was fantastic, very quick, and helpful!

If you like dealing with your typical $10 hr employees this is the place !! Very unprofessional! Also if there is more than one person moving in or out then wait in line! Only one space and one loading area!!!! Cheaper and better storage facilities all around this Cracker Jack place!!!!

Just finished renting a unit at the McKinney location off Stacy and 121. This has to be the smoothest transaction I've ever experienced. From the call center (wow, she was informative and incredibly kind and appreciative of our business), to Alexis at the physical location, she was incredibly accommodating and went above and beyond from her greeting to explaining the products and expectation of services. Overall, minus the drive-time, this took less than 20 minutes. Thank you for not making this harder than it needed to be. Y'all are awesome!

Met the most wonderful employee today. Great customer service..

Staff was friendly and check-in was easy. Very clean as well.

Kelly was very helpful and thorough. She went over options and showed me storage units that would fit me best. She helped all clients even though being short staffed. She was marvelous!!! Deserves a raise!!!

Holly is very helpful and make the process very smooth. Glad to choose public storage

Fantastic! Holly was amazing and I loved her help. Very sweet people there and I feel comfortable leaving my things with them.

Holly was amazing! Gave great explanations of everything and made it a super easy process to get my unit.

Ur McKinney group we're awesome Kelly and alexis . I be lived in California and this if I had any ? They polite and awesome to answer answe a

Holly was friendly

Ballast remain off and no light in my unit. Has been this way for a year. Was required to purchase additional insurance even though my renters policy covers unit. Price went from 170 to 205 within months. The unit is advertised for 150 online. Clean faculties but overpriced commodity. Fyi, heard this is one on the worst places to work and turnover is amazingly high.

Great and quick service. Always recommend this rental location

My experience with Kelly was awesome she explained everything in detail and got us is going quickly! Thanks for everything

Alexis did a great job today. Very helpful and great prices!

Holly was amazing walked in and got a storage unit in less then 20 mins

I love this place. Them people there were nice and patient. The lady helping me KELLY was so sweet and help me find anything I needed. I will definitely be recommending this place to everyone.

Alyssa was AMAZING! She was so informative and answered all of our questions thoroughly. Such a professional at her job. A well added player to the team. Thanks again Alyssa!

Holly was great! She did a fantastic job explaining everything and made it simple. Totally paperless experience. Highly recommend!

Kelly was great! Very helpful & sweet.

Friendly service and clear contract

Ed is the man. Make him the boss! Best customer Service I've see In a long time!

Ed was awesome. I have been a customer for a long time and he has provided excellent customer service. Holly is amazing too. 5 stars.

Ed waited on me today. He was very friendly, informative and professional. All the employees have been. I have been very happy here. As for some of the complaints I've read, no storage places prorate going out, only going in. Also, they all go up on prices so they are no different than the other companies.

Awesome service!

Awesome service!

Bad

Horrible customer service! This storage facility is stealing money! Find another storage facility that cares about their customers. I stored my belongings here for almost a year while I was building a house. My closing date was on the 30th and I moved out on the 3rd thinking that I would be prorated for the 3 days past the 30th. When I went to check out I was told that I would be charged for the entire month even though I had moved out 3 days after the 30th. This used to be my #1 place to store my things, but after this experience I will now take my business elsewhere. This facility also went up in storage rent about 4 months after I moved my things in.

Jenny and Holly were excellent! Thanks for the quick and easy setup. I recommend this place.

Holly was AMAZING. If you need a storage go see her she's amazing!!!

Kelly was super helpful with my wife and myself. Thank you!

Had a storage here years ago and using it again. Great customer service, and great employees

Kelly R helped me get the proper size unit and set everything up for me. Great service.

Great price and very clean! Everyone was so friendly. Kattie was very helpful in finding me the right unit.

Holly did amazing! We were on a time crunch and from walking in the door, to seeing the unit, and filling out paperwork, we weren't there less than 15 minutes. PS happy birthday Holly!

Ms. Holly, the mgr. at the Public Storage location on Stacy and Hwy 121 in McKinney, TX and her staff were absolutely amazing at helping to resolve all of our storage needs. In addition, they went above and beyond to help us gain access to our unit when our keys were temporarily misplaced. Thanks Ms. Holly!

Ok always clean but prices going up. So we are looking elsewhere

Nice and clean storage units. Holly helped set me up with a unit quickly and provided great service.

Sarah was fantastic. She was informative, pleasant and asked great questions to ensure I acquired the size of storage suitable for my needs. The location was neat and clean. Sarah explained everything in detail and ensured I was confident and comfortable with the process and procedures before I left. Highly recommend coming here.

Rented a unit and it was simple and fast. Thank you so much Sara for all the help!

It is as soo easy to get my unit. The staff especially Holly really knew her stuff and recommended the best unit for my needs. This is a really well run business!

I chose this place after looking at a few places for rates. They gave me the best deal, and were extremely nice. Sarah was very helpful and got me into the perfect size unit for what I needed to store. I definitely made the right choice.

Sarah was amazing! Was really quick and understanding 10/10 would recommend coming here, and asking for Sarah she's doing a great job!!

Sarah is awesome she was super helpful. I totally recommend renting storage space here. The facility is clean as well.

When we needed to downsize our 10x10 storage unit size after shipping items to our son, Holly took care of us with efficiency. She showed us the new, smaller 5x10 space, we did the electronic paperwork quickly, and she explained how the prorating of our payment for the current month would be applied for the smaller/less expensive space. I have been a customer for about 18 months and always had good interactions here. The facility is always clean and in good repair, and the temperature is what I would consider stable for my stored items (even on a super hot day like today). I would recommend to friends and family.

Holly was great and nice.

Shannon was such a great help! Made sure we got every ounce of information we needed and we did not feel confused or anything at the end of purchasing our storage! We would definitely recommend to family or friends!

Sarah was professional and very pleasant! I look forward to working with her😊

Am from Texas am looking for good relationship man that can take care of me

Holly :) Awesome she’s the best give her a raise right now it’s 6:04 and she’s still here thank you

Sarah was awesome will definitely be coming g back

fantastic person knows her stuff she is a KEEPER

This company is losing my loyalty as a customer I’ve been storing here for quite a while and they continue to raise the rent the air in climate control always feels like a sauna my pillows sweated out and turned yellow the bathrooms are always filthy there’s no communication from the front office I can’t wait to get out of here

This is the first time I have rented a storage unit and it was so overwhelming! This place was clean and the employees there are so helpful! I would recommend y’all find Sarah to help you out! She was so helpful and so nice and so awesome!! She went up and beyond to help us! She was funny and so great to work with. I would definitely recommend everyone to come to this location.

Rented a unit that was secured & ready the same day. Sarah was professional, made sure I understood, and was quick(which I loved). The price quoted was exactly what I paid(I liked this the MOST). I know where to go if I need to store anything else.

Public Storage is the best around. From the excellent customer service with Amazing staff, Sarah, Alexis and Christian, to the best prices for storage in town, this is the place to go. When you rent storage here your treated like family and greeted with smiles. I would recommend this storage to everyone and especially my military family as I'm retired Army and these guys will take great care of you.

Best storage with the best prices! Sarah has by far been THE BEST throughout the whole process and even after moving our stuff into the storage, she has gone above and beyond with her customer service! The storage units are great for the sizes and are very clean! Deffinetly continuing my business at a public storage after my move to colorado!

Good

Kenesha is great very helpful

Sarah was very helpful and knowledgeable!

Sarah was wonderful!

There is no one like SARAH! I never have a issue making friends and clearly neither does Sarah, she was extremely warm and welcoming. I explained why I was seeking a storage and she helped me find everything. From start to finish her customer service skill never waiver. Even much so she was able to help me again she help me when I lost my keys!!! Yeeahhhh keep Sarah around.... I know im going to need her soon...v

Great customer service. In and out In a matter of minutes!

Sarah helped us get set up, showed us around and we are very pleased with the service she provided us . The place is very well kept and easy to get in and out of. I definitely would recommend the Stacy Rd location in McKinney to anyone I know!

The front desk lady name Sarah was such big help with deciding which storage to pick taking time out to explain everything.

She is awesome and great. She was very helpful and made the process smooth and enjoyable.

Sarah was amazing!!! Extremely professional and answered all our questions completely!!! Great experience!!!

Alexis was quick and made the check in process smooth and easy!

Sarah was very professional and helpful. We’d like to do business again.

Sarah was great!!! Got the wrong size and she fixed everything before I got there!!! And thanks to Holly too.😉😉😉😉. Highly recommend

Sarah was great and got and awesome deal from online fast and easy.

I had a wonderful experience with Sarah at the mckinney location off of Stacy Rd. She was so helpful and explained everything thoroughly and made sure I understood the process. She was very friendly and hospitable. I already rent here at this facility I was only coming in to change units but I will continue to do busisness at this location because of employees like Sarah!

Sarh was a mazing for me. I like her a lot.

We came in today to find a storage unit and we're immediately greeted by Sarah, who quickly and professionally answered all of our questions and showed us the unit we needed. She even helped us get a lower price on the unit than what was standard. She was so helpful and pleasant, and made our rental experience a great one. Highly recommend!

Great storage place and great customer service. Go see Sarah she will take care of you. A++++*

Sarah was so sweet and ask me what I needed! She helped me feel comfortable with my first time renting experience! So thankful for her!! Would recommend 10/10

How do i get a job and live onsite

Sarah was very friendly and had excellent customer service skills. Thanks again for making the experience fun.

Terrible place, they catch you with their 1 dollar move in but fail to tell you about you have to buy their insurance and their cylinder lock that you will never ever use again, I rented their and was out before my end of month, Terrible customer service and bathrooms were beyond dirty

How much is the rent for the big unit

Sarah, was very help, customer care was more than five stars. Whoever is in need of storage space I recommend this location and ask for Sarah.

Kenesha provided outstanding customer service and was extremely helpful in so many ways. She went above and beyond. Also made sure I had clarity on the policy.

Stephanie is so awesome and informative! Everyone in general is friendly at this location.

Sarah was awesome!!

Very deceptive pricing.They tell you one price on the phone then when you get there you have to pay 19.99 for their lock,cant use your own, and then you "have to" buy insurance on your unit. I was told on the phone my move in charge was 25 dollars but by the time i left i had paid 57 dollars for a 5 x 5!! I would definitely look around for a better deal.

Sarah was very helpful and friendly! I appreciate all her help!👍👍

Holly was very helpful

Dawn was very helpful and friendly