Great place! Easy to get in and get out! Chris was fantastic and very helpful! He even helped us work out a problem we had which was SO helpful!
We had the privilege of working with Chris! He was so incredibly patient, kind, understanding, and knowledgeable. He helped us find a unit that was in an ideal location and took the time to explain which units were still available. Despite the fact we were struggling to make a decision, he went out of his way to help us. He arrived to our scheduled appointment a few minutes early, which I truly appreciated as well. Overall, Chris made our experience at Public Storage really positive and super enjoyable. It is apparent Chris loves his job. He is a true asset to this company!
Arnold very professional God sent...keep up the great work...thanks
Arnold was great to work with, very helpful and exceeded my expectations. Thank you Arnold
I have been renting two units at Public Storage in Allen on Andrews Pkwy for the past year. It's a very clean and well kept facility. Everyone that I have interacted with there has been courteous, polite and helpful. I would especially like to compliment the manager, Chris Bowen for his huge help with assisting me with my two units so I could move my belongings all the way to Indiana. He went above and beyond to make this feat possible without me being able to be there in person. I was amazed at how he responded in an extremely timely manner every time I had a question or request. I wouldn't hesitate using this storage facility in Allen in the future.
I just moved in from another location, and I am so happy with the facilities and the staff. The staff is really what sells this place - super friendly, and very helpful. Thank you Chris and Andrea!
This guy Chris helped me out a couple days ago when I had to ask more questions than any normal person has. When things are new and your life is changing it is really nice to find someone who is patient with you while you're being worried about dumb stuff and have more questions than a toddler about how things work at a facility. Thanks for taking the time Chris!
Amazing customer service from Chris! He was very accommodating and helpful. He has the location looking very organized, clean, and welcoming. Highly recommend!!!
I have been renting here going on three years. When I first signed my lease agreement, it was a different company and then Public Storage bought it out. There have been times. I’ve been frustrated with the corporate change. However, I recently wanted to move into a bigger unit. Chris was an amazing help with this transition. He was helpful, understanding, and explained everything in detail. The process was easy and quick because of him!
Really reliable! But make certain you call in advance!
Chris was great! Very professional and great customer service!
Chris was amazing in helping us with our rental! NCL Allen is grateful for the support and continued service! Excellent
Chris is the man! The staff here always call and works with me during rough times. They're the best. I had two units at this location. I lost my keys and they helped me get into it without jumping through a lot of hoops. Definitely recommend try to get Chris if you call
Sherika was great and very helpful!
Worked with Chris in the front. He has great customer service skills and was very helpful. I’m glad I choose this location
Rented here for a year. Never had an issue. Price was reasonable. Management was helpful.
Chris was very nice and took care of issue without a problem
Best storage and best price. Always clean and the staff are always helpful
The place itself is wonderful but beware that at anytime they will raise your rent and at any amount they choose, there is no set amount or time in their contract to do so, they just give you a 30 day warning they are doing it. So you get a good rate at the beginning but they will for sure go up on you quickly.
Accommodating when I needed to make a change, clean, climate controlled, and secure. Update: I just wish they would have had staff accessible on sight. I rarely saw anyone there.
Morgan was extremely understanding and helpful! I had to switch units and the process was super easy with her help!!
Andrew was very professional and knowledgeable able the storage unit. He asked all the right questions and provided me any information needed for a successful move.
Andrew is always the best!!!! So kind and professional. This is the best public storage EVER!
Morgan was very helpful and was thorough and helped resolve our issue, she’s a great asset to the company. Thank you so much!
Andrew helped me obtain a proper size unit for the few things we needed to store. He was polite, fast and professional. They had the best price in the area. Great experience
I really enjoyed working with Crystal. Very nice and pleasant. She fully explained everything and great customer service.
I have had a great experience so far,called with some issues that needed explaining and Andrew was so patient and kind.
Will definitely recommend this location.
Great customer service. Angela, Cona, and Andrew made my move in experience so easy. Great Team you have here.
Awesome custome service. And great prices. Tiffany was a big help.
Cona was very professional and assisted me completely. An asset to the company.
Coma was extremely helpful and friendly. Took care of us and our storage unit needs. I would highly recommend this site to others. Well done! Thank you! 😎
Crystal was amazing! Very helpful and answered all of our questions and we had a lot
Crystal was so helpful and kind when I got my storage building!
Highly recommend her
Edited: Had to update from 4 star to 5 star. I didnt realize that it was showing 4 stars especially when I said I had a FANTABULOUS experience. ☺️
Had an FANTABULOUS customer service experience with Crystal. She was PATIENT, and helped me resolve a longstanding issue. She is a GREAT asset to the Public Storage Team.
I have had the time to work with Crystal. She was patient and professional with helping me even when I gave her hard time. She went above and beyond.
This Storage Space is very durable I highly recommend it to anyone looking or in need of a unit.
I am up here nearly every day. Tiffany is running the place perfectly, she’s friendly and a hard worker and monthly tries to get my unit rate lowered. Like other reviews, Public Storage corporate gouged me with a $95 increase after 3 months.
She fought hard to get new locks on the public restrooms for the convenience of her customers. Prior to last week, they were always locked and if a manager wasn’t here, you couldn’t use the facilities which was a huge inconvenience to everyone.
I’ve been to numerous storage facilities all over DFW and this Public Storage is always clean, rodent free and well run, which I can’t say about the majority of them.
Tiffany greeted me at the door, and with a warm smile, welcomed me to Public Storage. She helped me find a unit closest to the door in order to make my move easier since I have trouble with my back. Every question was answered fully and to my complete satisfaction, and even conversing with her was a pleasure. Tiffany took the time to explain everything I needed to know. She was so nice. The storage building and unit were immaculate and I felt good about the security measures that are taken to protect customers in and around the building. What a wonderful first-time experience! Definitely recommending this location to others! Everything was perfect, just exactly what I was hoping for, from customer service to accessibility to the condition of the unit itself. Thank you Tiffany! 🫡
I was very impressed on how clean the place was and how friendly your staff was particularly Tiffany Zamora she was so kind and helping me with what I needed and getting me set up and making sure that I was fully understanding the unit I was purchasing.
Great friendly service. Facilities are clean every time I’m here. And best of all during hot summer days it’s fresh inside
This is a great place. My extended family has used to place to store their stiff while they are remodeling their house. The place is super clean and the staff is great. We hade a little problem with our lock but Tiffany came and saved the day! Thank you!
I rented a storage unit online and when I got there, it did not have the rollup door and I am sure that it told me that when I rented it, but I missed it. The girl working was extremely helpful and immediately found me another unit that worked. Everything there is clean and fresh and looks new, my experience was top-notch and I definitely recommend this facility if you need a storage unit.
Chaz was very helpful helping me with the gate
Kirstin , and Tiffany at this location are just the sweetest ladies I’ve met. So easy to deal with. I will be using this facility again.
Great experience overall. I’m particular I want to callout Anne for helping me coordinate with movers, PODS, and getting the lock keys to me. Can’t express enough how helpful she was. Thank you!
Very friendly on site customer service!! Karen and Ann🥰
Really good customer service!
Love this storage location! Ann and staff are great. Highly recommend. - Tammy
Karen was very helpful and polite when I asked about the storage options at this location.
State of the art storage. Safe & secure.
Great employees! I have used them before and will again.
Easy to deal with very helpful
Great customer service, reasonable pricing. Very nice, clean storage facility. I would recommend Simply Self Storage on Andrews pkwy to anyone.
Came in to get unit. Karen welcomed us and was great. Even had some good jokes to tell. She was extremely helpful. If you looking for a unit go with simply storage. Great prices and again Karen was awesome!!
Quick and easy! They made adding a second storage unit for my unexpected move a painless process!
I spent some time this week exploring options for storage. Each time I went back to discuss it with McKenzie, I found her to be very engaging, and eager to help. She appears to not only like her job but to care about people. This is rare. Well done! Thank you for great service.
Ann is always a pleasure to work with. Facility is always clean.
Great location, great customer service, great facility, and great prices. Simply Self Storage in Allen is the place for your storage needs. Ask for Nancy or Ann. Thanks, SSS - Allen!!!!!!
This property is clean, secure, and safe. Nancy helped me and answered all my questions. Ask for her if you need a storage unit. She’s very professional and polite. Plus my move in with easy breezy! I’ll give them a 10/10, I recommend.
Nancy has the best customer service she keeps everything extremely clean ⭐️⭐️⭐️⭐️⭐️
Nancy does a wonderful job on the property.
Thanks!
Very nice staff, clean facility
Had an issue w another storage facility in Plano. Last minute property move seemed daunting.
Nancy walked me through the entire process and answered all of my questions and concerns w a smile. She went above & beyond. Thank you Nancy! You made this super "Simple"!!! 😃
Called to get information for a storage space and Nancy was very helpful and answered all my questions! She was very polite.
We use it for business needs. super clean
Nancy is so helpful and kind! Very pleased with services!
Staff was courteous and property was clean. Would recommend
Nancy was amazing! Thank you!
Great price and excellent staff. The lady who assisted me was great. She walked me to my unit and showed me how to used the locks that I’ve never used before. What a great experience!
Customer service is great best staff go team Simply Self Storage 👏
Move in was cake. Nice clean facility! Very friendly staff. Stephanie was friendly and funny!
Melissa helped me today. She was professional, friendly, and knowledgeable. She made me feel secure with this company and leaving my things in storage. The facility is very clean and well organized. She spoke highly of the company and it’s no wonder they have great reviews. They also have the best prices. I’m looking forward to being able to have my belongings safely kept and it’s easy to bring items to and take out when needed. The location is also great. Melissa answered all my questions with confidence. I signed up for the auto pay which is easy to cancel once I need to, just call a month in advance. You won’t find hassles here like I read about other places. I’m not sure if she is a manager but she she should be! Thank you.
Great People, Clean Place!
Great location new facility competitively priced. The staff was friendly and eager to help.
Awesome manager. She is super nice and was very helpful to us. Good spot from where we live.
Moses has great customer service very satisfied
Met Moses at the facility and got one of a kind customer service. He gave us a hood breakdown of how the company is ran and all the details to give you a peace of mind when you store your valuables with Simply. The facility is clean and secure and would recommend to any one looking for this features.