Kim is the best! She is an asset to any company. So helpful when nobody else knew what to do. She’s such a sweet, hard-worker. You guys are lucky to have her.
Kim is very helpful! She helped me figure out a couple things about my storage, helped me get my car ready and everything!
Kim is everything she really helped me out of y’all need storage space come here cause is the truth great customer service!!!
Customer service kiosk is terrible and associate who answered
bad place to rent they don't have control for the rats I was thinking about moving from there for that reason because some of the other things I have stored there have marks of scratches and bites from rats and today I had a problem with a person from there I don't know if it is employee or manañer told me that she saw me like 3 times here and it's not that I'm doing a lot of things I just go and check things about my trucks and change something quickly I'm going from there but I think the lady who told me that doesn't like it
Kim was there and she was great. She moved our unit to one that was accessible. Thank you very much. Kim for being our angel.
It was definitely different doing it over a video call. But it was fast, easy and she was very professional.
They added a door lock without telling us. Could not access the unit. Called the customer service and was not allowed to get the code because not part of the account. Horrible service 1 star.
Your introductory price will only be valid for a month. They will then raise it exponentially especially if you’ve been in the facility for over a year. They are greedy as can be. Use Public Storage at your own risk but I’d recommend using a different facility. My introductory price was $69.00 which was a good deal at the time but they’ve “bait & switched” by doubling it since. Now they’ve sent me a notice to raise it again to $168.00!!
We rented here a few years ago and our unit was broken into. It is in an unsafe area of Lewisville but I expect our storage room to be kept safe by the company. Nothing was done after I complained. We moved out and only rent from anyone other than Public Storage now.
Stop by this location yesterday and Cara omg!! She is amazing her customer service is the best that I have had in a long time. She helped me through everything that I needed!! Thank you Cara!!
I would like to first give a big thanks to Mrs. Cara who is the most thoughtful person I have ever met working at a Storage company. She not only tried to work with me when I fell on hard times, but when I came inside one her locations she was at, talked to me as a human and showed she cared and how important it is even being in a business leadership role that can be a tough role, she still understands things happen. This amazing woman represents compassion and care that we need more people like her truly. She is consistent, communicates well with her customers and just an all around great person! I pray she continues to blessed abundantly!
Service trash just rude and short they don't care 😒
Very friendly and helpful staff.
The manager who lives on the property is terrible. As unhelpful as someone could be. I'm sorry she has to work there but it's no one's fault but her own.
Horrible!! Dejé mi trailer por dos semanas, y cuando volví habian robado mi compresor.
Llamé a la oficina y recibí el peor servicio jamás visto. No solo no hicieron nada, sino que no se hacen responsable de lo que pase dentro de su propiedad, sino que ni siquiera miraron las camaras.
Para nada recomendable!!!
I rented a unit thru self service to move because I had one day to get my things out of my apartment. I went to access my unit and there was painting tape covering everything. I couldn’t even identify where I was supposed to go. No one was available to help me . I would have rather transferred to another facility but i couldn’t and had to wait until tomorrow, the day that I’m moving everything 🤦🏾♀️🤦🏾♀️🤦🏾♀️So I just called and asked for a refund and I was told I could “vacate” the unit and I will get a refund for everything except my administration fee! No sir I need all of my money that I paid back! I will take this matter to small claims court to get all of my money back. !!!! I’ve waisted gas driving around the unit, spent 2 hours hours on the customer line without a resolution and was given the runaround. Do not rent here at all!!!!! Attached pictures for reference! I also have videos of the entire storage complex. This is terrible