Public Storage Self-Storage Units at 601 North Stemmons Freeway, Lewisville, TX

Cindy is absolutely amazing. We enjoyed our time storing here.

Cindy at Public Storage was so great to work with! She made us feel welcome and took great care of us when we arrived here in Dallas! She went above and beyond to make sure we had what we needed and it was so appreciated!

The manager was helpful with my needs to day made my life easier

The manager was incredibly helpful with some additional storage arrangements that really made my life so much easier! Thank you!

The property is clean and well serviced but what really makes it better than any others I’ve been… is the property manager. She’s very easy to work with and seemingly always available. She’s one of the reasons we’ve stayed so long. This facility may not be the same without her but its great as it is today.

Not going to be here anymore, price went up $22 in a month

From my experience , This am Excellent location, Cindy the manager is amazing. She has been nothing but nice and helpful ever since I rented here.

Hi, good service I ❤️

Cindy is a great manager. Unfortunately Public Storage raises the rates to much. Cindy does everything in her power to keep you here. But Unfortunately they don't give her enough power to keep the rates affordable.

Cindy was guardian Angel I was sick and Transferring units. She helped me so much. Kindness was the blessing I needed.

This is not a good place to get a storage. I got a storage November 7, 2022. Only 4 months later I received a email effective May 1, 2023. I always thought that once you get your price locked in online that would be your price $50 increase already. I went up to local office to speak to someone. It was a new employee that was caring however the lady that was training her was very rude and I could hear her talking loud cutting the new lady off from the back area of office oh their is nothing we can do about it and then I knew that she could care less. She said that I needed to talk to someone at the #1800 and pretended to put in the computer a request for someone to call me within 24 hours. How about before I could return home I received a text not from a phone number but 6 numbers like many businesses use now. When I tried to call myself they recognized my phone number through automated system. After holding on forever someone just picked the phone up and layed it back down and eventually hug up on me. I then I tried to use Chat to speak to someone. Chat keep telling me they don't understand and then put up a message they were having technical difficulties. Then shortly after I received a email this time and it said there is nothing they can do about it. Called my local office again on 3 different times no one answered because they can tell who is calling by your phone number. I would not have never ever rented a storage from Public storage if they had been up front and said that your price will increase. In the past when I used their service I had no experience with a price change. At least they could pretend to care, but they let me know personally that they could care less except it or leave. I will never refer public storage to anyone. By the way while talking in the office earlier yesterday the trainer employee slip up and said it might be a year before another increase. Who wants to do business with a storage place as such. Please take your business else where. I must say the young lady that works there on the weekend is always professional and caring. In the past I always have dealt with her, because I always come on weekend previously. That's is why I thought by mistake that all of them were professional and caring. Wrong!!! People please use a different storage facility so you will not spend extra money relocating.

Amazing service. Miss Cindy is incredibly nice and helpful. Prices are very good right now. I would recommend this place to anyone.

Great experience at this location. Cindy made it super easy!

Heather was great with helping me add a parking space on to my pre-existing storage rental. Super friendly. Answered all my questions and had me on my way in no time.

The lady was great and help me with a speedy set up. It was a great experience

Lisa is the greatest ❤️. She goes beyond my expectations. Love her.

Cindy off N Stemmons Fwy was the sweetest lady ever. Very satisfied with my experience.

Clean and convenient.

Mrs Cindy is the best. Awesome and very kind.

Cindy was a great help. I appreciated her professionalism

They have raised my rent by literally 165% in two years. Shame on this company for raising the rent so high especially in these times. I’m moving out ASAP.

Can’t ever get ahold of someone. And when you do it’s not helpful. They changed my entire door along with everyone elses doors and locks on the units at 1419 stemmons freeway. Told me I could pick up my new keys when it’s convenient for me. My 2 kids and I and a very nice elderly lady have been standing out here now an hour and no one’s here!!!! Called the district as well as texting here with NO RESPOSE TO VM OR CALLS OR TEXTS…. This is not convenient to the customer…..

If I could give zero stars, I would. The leasing consultant there is absolutely awful. She constantly interrupts and has horrible customer service. She is incredibly rude and I’m baffled she has a job working with the public. She said I was able to make a partial payment and then when I called to make it she acted like we never had the conversation. Between her terrible attitude and her inability to not interrupt while people are speaking, it’s definitely not worth your time or money to lease a storage unit here.

Everything was so quick and easy with Letty. She was so nice and her customer service was very good! I will be recommending public storage to my friends.

Affordable

Great service. Super nice ladies. Letty took me to the hospital when injured. Clean facility. 100.

I was trying to found save and Letty helped me a lot she knows her job all time give me best options and smiling best service from Letty. Thank you Public Storage is the best

A very sweet experience with letty the manager this is my second time to rent from her she's very professional curtiious and no stress just quick and absolutely nice to her customers

I recommend this property manager Letty always helping me with payments I recived best serice thanks to Letty always has smile in her face

I was at this property and Letty helped me to find a space i recommend this property so good service and received best customer service thanks Letty

Ms. Letty was extremely helpful this morning and extremely friendly and kinda.

Good

Letty and Debra helped me with my questions and needs terrifically. Informative, friendly and fast. Definitely awesome customer service

Letty was great was very helpful and kind always has a smile!!! Thank you so much Letty!

I recommend this location to everyone. Great manager "Letty" and the rest of the staff very friendly and helpful.

Letty was a great help with me getting my storage space setup

Great service Letty did a great job!

I was at this property and rented a space I received best customer service Letty helped me and make easy and fast property it is so clean thanks Letty

Letty was a great help and has great customer service. She made it a great and easy rental!

Letty provided me with all the information I needed which made my storage selection and move-in go smoothly. She was very professional and knowledgeable about the entire process. Thanks for the awesome customer service!!

Letty was great thank youu

awesome experience! Letty was very professional and friendly discussing options and helping me prepare to bring my items to storage

Letty was very helpful and nice. I recommend this place.

Letty was super helpful and made everything super simple!

I was at this property and receive the best customer service from Letty very nice and knowledge I recommend this location highly. Thanks Letty

Excellent storage facility. Convenient location. However they can change pricing at any time. Been there 3 months, got an email from a noon replyable email address that rent is increasing $20 effective next payment due. Seems like an odd way to keep customers. Needless to say, we are looking to change facilities now.

I was in Public storage and I recived a really good customer service, I rent a storage today and the spot was really clean and good. Thank you Letty for you help to find the perfect storage.

Letty was very friendly and very helpful . Helped me find the perfect unit . Great customer service. Recommend this location to everyone. Thank you letty .

I Was at thid property and received best service from Letty thanks

Great service. Very clean and well kept. Ms. Letty is so nice.

Letty was fantastic and very helpful

Letty was so helpful in my transition to get to a bigger space and she was very sweet glad to do business here

Good service by Letty with all the courtesy and professionalism. Very warm and cordial. Straight to the point and has a good customer ethic

I go to 601 my stepmoms freeway to pay excellent service Letty I recommend this property it is clean and good service thanks Letty

Letty was a great help. Very efficient and knowledgeable. Thank u for all ur help.

Letty was very kind and professional, got me what I needed and made me feel like part of the family. Thanks Letty!!

Letty was nice and provided good customer service

Lissy

The management at this storage facility is not very nice. They’ll might say one thing to your face, then rat you out. .

I was at e this property and Letty it was so helpfull and he helped me to find right storage for me Excellent service i recomend highly this location thanks Lety

I was this property making a payment and received best customer service from Letty I highly recomen this place. Thanks letty

Great experience with Lettty

Letty you are great thanks for help me

My experience here at public storage was simple and the clerk name letty was understand and very helpful i would recommend her next time you come Here overall great experience.

Letty is nice and helpful!

First months free! I would rate it 5 Stars IF the “gate open” button worked in the Public Storage App 😤

Lisa was OUTSTANDING with her customer service.

Helpful staff, especially Olivia who is very knowledgeable and always willing to help.

This place is the absolute worst place to rent from!!! The only reason I gave them 1 star is because a ZERO was not available. When I first leased a space I was flat out lied to and tricked into the agreement and when I contacted the district manager, I was told that it did not matter if their manager on location lied to me or not and the only thing that mattered was the contract. They also refused any assistance if I wanted to move out due to the lies and harm that was created by her lies. THEY JUST DO NOT CARE ABOUT THE CUSTOMER AT ALL. NOW, I receive an email that they are raising my rent by 57%. The guy at the rental truck place WARNED ME that I would not be happy here and he was right. Unfortunately, I already paid them at that point. I just want to warn everyone... THINK LONG & HARD BEFORE RENTING HERE OR AT ANY PUBLIC STORAGE FACILITY.

Love it!

Lisa was great today after my experience at the other location. Thank you

Great customer service! Olivia was so nice and helpful and got everything handled very quickly.

Everything went excellent I'd made my reservation online made my payment online receive my gate code everything online came by the office and Olivia show me my unit and another possible unit that I may want great place so far

Friendly staff. App was user friendly and allowed us to easily get in and get about. Great experience overall.

Used online services to rent! Super easy and quick. Very helpful staff.

Good location

Very clean facility and oh my gosh I don't know about the other locations but this one has the absolute best customer service!!! I will never forget Ms. Olivia. She has been so helpful. Whatever this young lady is making an hour, you all need to triple it. Thank you Olivia!!!

Great service, reasonable pricing!

Very easy to rent a space. The property manager is very nice and did a great job finding me a space that would work for me. Contact free rental is also available and the front office has a number of supplies for sale. Property is always well maintained and clean when I visit.

Olivia has been such a nice and professional young lady. She’s helped me out several times and always has a sweet personality. The fact she remembered my name was nice. Other than that they’ve been very understanding through these tough times. Thank you all

Appears that they are been more understanding of their tenants needs.

I waffled on what rating to give, since it hasn't been all bad. The location is safe, secure and I only had one run in with the site manager. I'll explain that below. My main cons are outrageous price increases, their refusal to pro-rate the last month when you move out halfway through it. Run in with manager: A couple of years ago, I went to get some stuff out of my unit the day after DST. I got there during the last hour they are open, but the gate would not open for me. The manager called me the next morning and threatened me with a fee if I came after hours again. Wasn't even nice about it. The issue wasn't that I came after hours, it was that their system's date and time did not move back an hour the night before. I brushed it off for the most part, but I didn't forget. Pro #1: Outside of that one instance, I have found the office manager to be extremely nice. Pro #2: The location is very clean, well lit and well taken care of. I never feared for the safety of my items I had stored. Con #1: When I signed my lease on my unit in September 2017, my monthly price was $102.50 plus $11 for insurance. Over the course of 3 years, the price has more than doubled to $209 + insurance. I have included a screenshot from my lease as well as from my current account status in the customer admin panel. We can no longer afford the unit, so we are moving to a new Public Storage location closer to our house. Con #2: Due to Con #1, we decided to switch our storage to a smaller unit at another location closer to our house. I did not realize that they do not pro-rate if you move out half-way through the month. This is a terrible business decision. This also allows the company to possibly get paid twice for the same unit during the same month. I'm really not happy about this. Overall, there's more good than bad with Public Storage, hence why I at least gave them 3 stars. The 2 cons, though, have really left a bad taste in my mouth and I may close my new account at the new location and move to a new storage company. I haven't decided yet.

This facility is very clean

Went here for the first time, Olivia was very professional and friendly. I recommend if you want to feel safe and secure about storing your items.

Olivia is great!

Everyone here is so friendly and helpful, I came in not knowing the process and slightly confused and they explained everything. Very kind people. I would definitely recommend this location!

Prompt response to my request. Very helpful staff.

I had a great experience here. Olivia was was so helpful in all my needs and I will forever be grateful. I suggest this location for storage and always ask for Olivia.

This facility is so clean now and the property manager Olivia is always very helpful.

Awesome experience so far. Bryce is wonderful and I appreciate his customer service!

Great place for storage

Lisa was awesome. Quick, easy, and informative.

Great price for space

I had a large 30x10 unit at this location. At first everything seemed okay, but then the issue started rolling in. The number one issue was the door to the unit. I requested a month after being there that the door be maintenance or replaced. Nothing was done. a month after that the door completely broke to where I was not able to get into my unit for over a week. I ran a business out of that unit so my contents were very valuable to my livelihood. Once the door was repaired a few months after the door completely came unhinged where there was a valuable car sitting underneath the door and the door almost collided with the hood. I was able to catch bell so no damage occurred. Due to the manager's professionalism and ability to understand is why I give two stars instead of one. She allowed me to vacate the units without penalty due to my frustration.

Olivia was very helpful and friendly. I would recommend this location.

Looking for storage ?? Well I was just looking for directions and stopped into this establishment and I’m so happy that I did! I don’t normally review anything but I had to after meeting a young lady by the name of Olivia!!! Olivia was the kindest, warm, and helpful young lady! She was so knowledgeable too. She gave me all the info I needed and now that I’m moving to the area....., guess where I’m doing business!? It was all because of her! Whatever she’s paid, it’s not enough. Thank you Ms. Olivia! You certainly made my day brighter .

I was at this facility to rent a unit that would best serve my needs at the time. I met with Olivia at the rental office and she was really helpful in enabling me get a suitable unit without any hassle. Also, the facility is neat and well managed.

I was very pleased with the facility and Bryce has really good customer service, I would recommend renting here to anyone else!

It's always nice to find out once you drive all the way up there to pay your bill that they're closed and it'll be like 20 or 30 minutes before they're back it's also nice when you complain about the gate access not working correctly they tell you you're wrong then they call you back until you owe you were right

LISA was awesome!!! A beacon in the dark. Friendly Cute and knows her stuff

Great service! Eileen was a big help and very understanding of my needs. The unit was available immediately and clean.

Always so helpful!!! Thanks Lisa!

Ever since Brice came on board in this office I now I give this place a great review. He is professional, gives great customer service. Before I was dealing with others and I was going to move my storage next door but have decided to stay because of him. Place is clean and service is GREAT

Bryce was very nice and helpful.

A+ customer service, needed my lock cut and switched. They said normally it would be a day or 2, but I needed it quick, so they made it happen that day!

Darnasha was PHENOMENAL!!! We arrived at the wrong location. She still took us. We were on a time crunch. She got us taken care of, plus my phone was dead and she had a charger! I was already stressed and she made me day so much better! Thank you!

The staff is really friendly and helpful

Darnasha was very very helpful! When I came in she was very friendly and comforting! The whole process went super fast and smooth!! My first experience here was very well! Great customer service!!!!!! Good job

Amanda was amazing. The service she provided was outstanding. Have been a customer for over 3 years and never had a complaint.

Bryce and Eileen were awesome . Quick and easy

Friendly staff, good experience and well priced. Thank you.

Lisa was very helpful and great!!

Stinks this location doesn't fo 24/7 hours

Peter was very patient explained everything to a first time storage user. Thank you.

Lisa did an awesome job!!!! thank you!

Pu alli all varidad para pasar por unas vevidas

Michael was AWESOME!!!

Melissa and Peter are very helpful and made the moving in process very smooth. I was very impressed.

Melissa is awesome!

This place is great! Friendly staff.

Super friendly, climate controled, convenient location.

This is the best and the cleanest and the friendliest storage unit I've ever used!!! Affordable, fair, and when you lock yourself out of your unit they dont make you wait long and they take great care of you. Such a great place the give me comfort knowing my things are safe!!!

Thanks to Melissa! Her customer service was excellent from the time I requested info on a unit to me walking through the door! Plus I got a larger unit at a summer discounted rate (not just for me but because of the deal)! Thanks Melissa!

Very Friendly staff. Melissa was very helpful and spaces looked great!

Clean facilities. Melissa was very professional and friendly.

Julie is always so friendly and professional Great place.

Juliet public storage in Lewisville was more than professional friendly she stayed late for us and we were in a in a bind and she really helped us out I would recommend this place and her her presents any places she is and I recommend that you use the storage facility because they're very good at what they do and they make make it very easy and they're friendly and they do a very good job as much appreciated

Millisa and julie provide great customer service . Thank you girls

I had absolutely no issues with this Public Storage facility. The representative Melissa was great. They worked with me through all of my family issues and were very kind regarding the death in my family. I would definitely rent from this location again.

Great storage Unit for the couple of months that I was here. Costumer service was always wonderful, VERY secure place. Michael was very sweet and helpful!

Safe had zero issues and very friendly

Great property and the staff is very helpful!

Julie is super knowledgeable, helpful and kind! Great experience!

Julie was very helpful and pleasant. Handled my business with ease. Thank you

Thank you so much for all your help ! Very nice and helpful people !

Hi. I stopped in to price units and purchase boxes. Julie M. was fantastic. Will be back in the future.

Great customer service. Clean property and nice selection. Julie is very helpful.

Great service and clean property

Great Service , very helpful and friendly customer service.

Excellent experience when registering for rental space. Melissa was A Sweetheart and exhibited an amazing amount of customer service acuity. I recommend A big raise and promotion before some competitor steals her away! I was very happy with her assistance.

I have had a storage unit at this Self Storage location. On one visit I had the unfortunate experience of lifting my storage door, walking looking for something in particular and almost stepping on a dead decomposing rat! YUK! I let Melissa know and she came right over ad cleaned everything up as well as threw in some rat bait. She called me several days later asking if I could bring a key over and she would have an exterminator come in and treat the unit as well. Melissa went above and beyond and a appreciate her customer service very much . Thank you Melissa!!!

Best customer service Melissa is helpful friendly, and fast at getting things done,location is very clean and we'll managed, best experience.!!!!!

Bait and switch on pricing. Signed up in May. 25% rate hike in October. Renters beware if price stability is important to you. Manager promised no rate increases until next year.

Great service... very helpful

My experience here was amazing Melissa took care of all my needs and answered every question i had. They are great.

Mellisa was helpful and friendly!

I am completely satisfied with this Public Storage location! Made a reservation online. Melissa was very kind and helpful.

Had a large, climate controlled unit for 3+ years with no issues. Place was always clean, very few bugs, and our belongings were never disturbed. The climate control worked well and we had no issues with our Furniture or Rugs. Always felt our things were secure and clean here and that was the case on our move out. The move out was flawless - Michael was EXTREMELY PROFESSIONAL, friendly and very nice and made the process very easy. I fully recommend this property but be sure to ask for Michael on your visit and move in.

Katie is awesome!!

Great service

I have had 2 storage units at this Lewisville location for many years and my property has been kept safe and secured without any issues. Office staff are knowledgeable, thorough in explaining the rental process and very helpful as in today when I discovered locks had routinely been changed and they helped me access a unit that I didn’t have new keys for. Very helpful- great customer service.

Excellent service. Katie was awesome. Convenient location. Great price.

I just closed my unit out after being with them for three years. They had one break in while I was there and filed a claim accordingly. I have nothing stolen or damaged and they replaced all locks. Very nice manager

How late is it possible to get to a storage unit?

Have been using this storage for two and a half years. Never had any problem and service is great.

They got good storage units

Hyanethia was patient, knowledgeable and very helpful! My husband and I needed a place to store his mother's things and she made a tough situation much easier with her kindness and time. She didn't rush us and helped make it easy to make the best decision for us. The location is good, seems clean but the real 'star' here is Hyanethia! Thank you for hiring people like her, makes a difference to people like us when looking for storage spots, it's the people we think.

Hyanethia was really nice to me.

Hy, Callie and Leslie were awesome and super helpful! They helped me load my boxes in my small car in the rain, great customer service!

Hyanethia was very friendly and incredibly helpful. Would definitely recommend this public storage location.

Hyanethia was great and friendly.

Hy and Joe were very patient and helpful. Great customer service.

Great property manager, Hyanethia, and district manager for this property. They both took great care of me and helped us out when we were under a lot of stress. Storage unit is great and move in specials are almost always available online. Secured access by gate and lighting in the storage unit made my life much better. Clean property and the property manager knows her stuff.

Hyanethia was awesome and extremely helpful!

Hyanethia was very helpful and very nice!

Hyanethia was very knowledgeable and helpful.. I was in and out in no time.

Great customer service. Hyanethia helped me find the best unit for me with ease.

Hyanethia explained everything I need to know clearly and efficiently. She had me in and out, no problems.

Stored my items here for about 3months, it was great. No issues. Worked with Hyanethia, she was amazing.

I have had storage at this location longer than I ever should have. The rent goes up annually averaging 20%. I have never heard of such an increase on a regular basis. I truly feel that if you complain about the property in any way you are on the "hit list". There have been many issue brought to their attention and they are VERY defensive when you mention that the property is not secure or you can't even get into the building/or property due to "mechanical issues". In the past I have experienced gates that are left open overnight, access panels that do not work limiting access, door panels that do not work limiting access, a broken in unit (12 total that incident) and rude customer service. I don't think it is asking too much for a secure location with access during business hours is too much to ask for when I am paying for that. Leslie is the district manager and she will not call you back if you request such and leave a message. turnover in the office is horrible and I believe the property is floundering for any sort of leadership/management. I suggest you look at another property but beware as public storage contracts state that every tenant is subject to increase. Now whether they pass that on to all or only those who call with concerns is another story. They will not answer if all unit got an increase.

Great experience Hyanethia was very helpful and nice!!!

Hyanethia was there to help me at the best of her ability. I really appreciated the assistance given. Got everything I needed, in and out. Thanks!

Great place, with great customer service. Very friendly staff, explained the whole process flawlessly and I would definitely return. Big thanks to Hy the property manager.

La disposición del personal, realmente te ayuda a comorar lo que necesitas!!!

Hyanethia was and polite and got me a good deal on a parking spot for me I would recommend her to anyone thanks

Hyanethia was awesome fast an great to work with. Great representation

I bet most of these reviews are fake or forced, this place is terrible. They ask you to post a review on google when you are standing there in the office. Here is my experience: DOUBLED my rent as soon as they could (after 5 months). Literally doubled. Parking is terrible!!! They rent small spaces to large vehicles (30 ft truck in a 20 foot spot) making it near impossible to navigate. One of the gates I had to go through to park has a GIANT RUT that has never been fixed properly. One edge is the metal rail for the gate so it will cut tires and damage vehicles, I have complained many times and have seen other customers complain, they are not serious about maintaining or fixing the parking area. Service is horrible, every time I am there it is a different person. I'm actually glad they tried to double my rent because it let me find a place nearby for LESS money that has 24 hour access and some actual facilities. I can't imagine what the vehicle parked next to me that had rotting tires on was paying... they probably doubled that customers rent every 5 months as well through automated payments.

Hyanethia was great! Very helpful and had me squared away in no time. Also very friendly and knowledgeable.

Very nice experience. Brennan was very nice, and very knowledgeable an thorough. Good job.

Tiana is very sweet and helpful. There is not anything she won't help me with . The storage facility is very clean and easy access. I have been at this address for 6 years. I appreciate her very much....

The service here was amazing from the time I rented a unit up to my move out date. Jose was great asset with helping me when I moved my things out!!! Thanks so much!!

They wasted my time and were rude. I reserved a space online. It was half the price of the the self storage that's half mile down the road which I store a vehicle. The website doesn't mention anything about them needing me to bring a title for the vehicle and that the vehicle has to be in my name. I just wanted to store my daughter in law's car there while she is deployed over seas. The city will not allow the vehicle to site in front of my house with expired tags regardless that it runs. I understand that the lady working at public storage doesn't make the rules but she doesn't have to be rude. Instead of explaining the rules and apologizing for the lack of information the website had, she basically accused me of trying to store stolen cars with them because the car isn't in my name. What happened to customer service. The space I reserved was 37 feet long so I asked instead of the car if I could park my truck with my boat hooked up behind it instead. They are both in my name and are shorter than the length of the space I reserved. Now I find out that even though they claim to rent 10 x 37 foot parking spaces it really rents the area one vehicle fits in. If you have a compact car then you are paying for 25 feet that you are not allowed to use. They have reviews on their website but after searching I found that their isn't actually anyway to post a review. I have no use for a company that is dishonest and that doesn't want to help out the troops overseas with their vehicle storage needs.

Jose was very helpful with an account issue I had, and he walked me through it smoothly. He has great customer service skills! This property is very convenient for me and my experience here is very positive.

Ashlie was great to work with. Very well informed and the process was smooth. Pros: Gate off College as well as Stemmons Fwy. Clean!!!! and Well maintained. Friendly Staff. Cons: Access is not 24 hours. :( No carts in the cart room (would have saved my back) :( The lock they sell is pretty expensive (nearly $20). Wish I had brought my own, :(((

Very helpful.

Easily accessible & extremely helpful-friendly staff. Ask for Ashlie. She was very through and made it very easy to move in.

I love public storage. But my favorite stored 08414 Leslie store.

This Public Storage facility has the most helpful staff member, Ms. Cindy, of all the public storage's that I have used over the years & that is many. She goes the extra mile to help you with a Great cordial smile & is very professional. She also promotes good will while protecting & serving her employer. I give her the 'Raves". You can give her the 'Raise" she deserves it. You may also consider her for a Management Level Training position she is an asset to your company. A Rare find these days...GP/.

Hi, My name is Michelle and I rented a storage unit from the property manager Cindy last week. She was awesome and the property was very clean, convenient and accessible. My only complaint is having to pay $20.00 for a lock that I could have purchased normally at a store for half that price. Because I liked Cindy so much I am still going to rate it 5 starts.

Customer service here is great! Cindy was very helpful and friendly, and really a pleasure to work with.

It's ok

This experience was awesome! Cindy William has the Best customer service, Great Service, and good attitude, She showed us the building and we just signed, definitely we recommend this storage.

I have had my storage unit here for going on 3 years now. My unit has been broken into twice. The lack of cameras on the place makes it impossible for the police to make an arrest in this matter. On top of that they have raised my rate by about $30 every year. I could understand a slight adjustment to counter the rising cost, however my loyalty as a paying customer for years has never been taken into account. I am never notified about the upcoming price raise, just login to see my rates have been raised once again. This is no way a reflection on the staff, as they have always been helpful and friendly & tried to help out in any way they could, however a great staff can not counteract the way they operate as an entity. I recommend if you do rent here you make sure your unit is directly in sight of the cameras and not in one of the blind spots. There are many places that are dimly lit & not able to seen by the camera, also keep in mind the quality of video from the cameras may not be of the highest quality so the closer you are the better. Many of the other storage places have a manager or someone who lives on site, however that is not the case here. They are only on site during business hours making it more susceptible to thieves. I have stayed here for so long do in part to the fact that I have the largest unit they offer, packed full of stuff. The cost of renting a truck & time of moving this stuff to another storage facility outweighs the extra money they charge me. I do no longer keep anything of high value inside, mostly just office & home furniture, kids toys & clothes, so if it is broken into again they won't get another flat screen TV or other valuable items like they did the last time.

Best service and very hospitable.

Cindy at Public Storage in Lewisville is the best! She is kind and professional. Thank you for providing a clean and secure unit for my valuables.

Tiana was very personable and knowledgeable.

Great for moving and storage

Good service from Tiana. Nice ares and easily accessible with climate control

Tiana was totally awesome I've rented before and I'm so glad to be back in the area and wouldn't think of going anywhere else, Public Storage has been my number one pick for storing my belongings

Tiana is awesome! This is definitely a go to place to store.

Great clean facility. Tiana is very nice, patient, and informative.

Tiana was very helpful today and very friendly

I had a great experience here. It was quick,easy, and the rates were awesome! The salesperson Tiana was very helpful and made the process even more pleasurable. I've had some bad experiences in the past with different storage companies but I was very surprised to see it go so well.

Tiana is the best !!!! They have the best service in town

Three words, THIS, PLACE, ROCKS!!!!!!! Phenomenal rates, pristinely clean environment & Tiana provides the most delightful, friendliest, most professional experience one could possibly imagine. Couldn't possibly ask for more in a place like this. Great! Great! Great! If you're ever in the moving market or are just looking to grab some boxes, stop on by! You won't be disappointed by any means!

Great service and a joyful attitude from Tiana. Wouldn't pick a different storage

In lieu of my storage relationship coming to an end....Tiana was the best person you could have ever imaged! She was this little "Angel" that assured me every step of the way that it would be alright.and it was almost over.. She was very Patient, Kind, and most importantly she was Caring. Keep up the GOOD work! -Veronica

I came in just before close, and I know anyone else would've been very annoyed. Tiana was so sweet. She showed me a storage building and signed me up without any complaint at all. I would certainly recommend this storage building, and I will be using this one for future storage. Great customer service.

Tiana was super helpful and very knowledgeable.

Update January URGENT WARNING BEWARE Not as safe as you think !!! THIS PROPERTY LOCATION HAS BEEN BROKEN INTO AND ITEMS STOLEN FROM UNITS. Lewisville Police has been contacted for assistance. Also, now they have NO hand carts for use. However, the New manager Tiana is very nice. Previous review as of 8 months ago ONLY ONE HAND CART FOR THE ENTIRE PROPERTY which makes for a very slow moving process if you need one while it is in use by another patron. However, the manager on duty is very very helpful and courteous in any other way possible. Jeoff is great and TANYA is really a gem. Trying their best with what they have to work with(ONE CART)

Celina was such a great help and very sweet!

Excellent

Tianas nice, informative and sweet

Tiana was awesome! She was very patient and answered all my questions thoroughly! The process was quick easy! The best storage in Lewisville!

I always come in every month to pay my bill (i store at a different location) but i love coming in to see Tiana, she is so sweet and definitely keeps a positive attitude when people are stressed with moving. Even if you don't store here i advise you to go in and talk to her she's awesome!

Was grate

The faculty is wonderful, and great location. The Price is a different conversation, it keeps raise after the first month. Then is raise during the length of the contract. Which is something I am not ready for when I have a set amount aside for the monthly bill, then it spikes out of no where.

Awesome experience. Tiana was friendly, professional & knowledgeable. Would definitely recommend this location.

Tiana is really nice. Highly recommended

Awesome experience, recommend it to anyone who needs a storage unit!!

Great place. Tiana is super helpful and friendly. Very impressed with the cleanliness of the facility.

Awesome super nice associate named Tiana gave excellent customer service will recommend to all

Great experience! Love Tonya's energy and professionalism!

Tonya's the best! Very professional and nice. This property is clean, well lit and safe. I've noticed a real difference since she started working here and I will continue to store here because of the changes she's made.

Seriously great customer service. Tonya helped me out so much, considering I had no clue what size storage unit I would need to fit all of my things. The property was very clean along with my actual unit. They value offer she suggested at first I was skeptical about, but she really knew exactly what I needed! Highly recommend storing here!

Was very impressed with this facility. Tonya at the front desk went above and beyond to be extremely helpful!

Tonya was extremely nice. The facility is so nice and clean. I felt very confident in storing my belongings here. I would definitely use this location again and recommend it to friends and family.

I have been using public storage for over 20 years for both personal and business needs. I recently (last 2 months) started using this location, and I have received the best customer service than I have ever experienced from any previous location. I highly recommend this public storage for all your needs.

Tonya was extremely helpful in finding the right size unit that I needed. I would definitely recommend to anyone needing a storage unit to go see her or any of the other ladies at this location.

TONYA was awesome! She was so thorough and patient with finding us the best deal. I will definitely recommend this storage facility to my friends and family.

I have been storing at this location for several years and from time to time have had special requests of the management. Tonya has always been extremely helpful and gone out of her way to help me. The facility is always clean and I like keeping my things there. I like dealing with professional people and Tonya and her staff are jus that.

I've had a storage unit here for over a year.The customer service here is far and above any I've encountered at any other facility I've rented in the past. That's why I'm still here! Tonya does a great job keeping the place clean and I see her walking the property checking the safety of all of the units. She's friendly and when I have a question, she has the answer! I'm here and I don't plan on moving! Thanks!

I had a very pleasant experience at this facility. I received superior customer service from both Tonya, when I first inquired about renting a unit and then Andy who handled the transaction. They were very courteous, professional and helpful. I would definitely recommend this Public Storage facility.

This is my first experience with a storage unit, and the service here was great Cassidy was awesome.

Tonya was great. Gave us top customer service. Helped tremendously when we couldn't decide on the size of unit we needed. It's very secure.They check all the units to make sure they are locked up twice a day. Bonus! We would definitely recommended this location and use it again.

Great place, Tonya is the best. Very friendly and makes you feel welcome. Nothing bothered her and she was most helpful. Willing to go out of her way to make sure you are being taken care of. Thanks Tonya!!!!!!!!!!

We were shopping around at first, but the customer service made us stay. We toured the facility and got our questions answered immediately. We got our locker and scheduled to sign our contract the following day. When we had come in, they had gotten us an even better deal than the day before! The staff was knowledgeable and very friendly. The grounds are nice, quiet, and well kept. I would definitely recommend this to anyone needing thus service.

Nothing but the BEST!!!! Andy was sincere and upbeat.... he is very thorough, doesn't miss a step... made suggestions, and answered all of our questions. He totally represents "value-added". Knowledgeable, very friendly and easy to talk with. He wanted to please us 150 percent. Nice facility with everything you could possibly think of to keep our belongings safe and in the same condition before they went into storage. Thank you, Andy.... you are the BEST!!!!!

tanya is very professional. jeff is nice too

Walked in and no one was around. Then heard the moans from the back room. I'm sure public storage doesn't pay you to do that at work!! Notified the district manager. Went back two weeks later and guess what!! Geoff still has a job!!! If I could give negative stars, I would. Very disappointed in public storage. Clearly they are desperate for help to keep that employee around.

I definitely recommend this place, very organized, got the lease done quick and she took the time to find me a great deal, they have great customer service every time I go. Ask for Tonya!

I will without a doubt recommend this facility to my friends and family who are moving. Tonya went above and beyond to fill my needs and she was so attentive over the phone. Not to mention polite & just a pleasure to talk to. She's a great asset!

Great service, great prices. I really feel good about the security...I feel like my stuff is really safe there!

Pretty nice for storage

I was very content with my process of the rental of a unit. Very good customer service from the young lady, i believe Briana was her n. Name. definitely recommending this place

What a wonderful staff! There I was with a flat tire, quickly pulled into the parking lot and prayed. A young man from the staff went out of his way to change a very difficult tire. Thank you for being a godsend..

Amazing. Briana helped me find a storage unit that met my needs. I was going through a crisis and she made my move as simple as possible. I definitely would see myself coming back to Public Storage if ever I need storage again. Especially if all the employees are like Briana.

Briana was great and everything went smooth. Greatly appreciated

Goeff did a great and expedient job in getting me set up

Everything is always good, clean and secure. Keep it up

The review below was when I thought I liked the place... drove by today to lease a smaller storage unit and found a sign on the door saying nobody would be there. It was an open ended letter suggesting tomorrow... the day after.. could remain unattended. This is crap service. Professional staff took care of my rental agreement expediently and answered all my questions. I found this facility by way of it's convenient location. I do not worry about security as the property has secure gates, cameras, and discreet gate codes. I'm definitely cool with this storage facility.

Geoffrey is cool and awesome to deal with!

Awesome

service is always good and i never have to wait they are always on time

Good experience

Got locked out of my unit somehow during my move and Geoff was so quick to help! He got Marty out to drill open the lock immediately. So thankful! They saved me a lot of time and moving expenses!

Used five times. Obviously a keeper

Geoff is great always nice and helpful. Thank you.

The emplotee Geoff was very heplful and polite. I know that they keep a watchful eye on the units. I feel like my stuff is safe there.

Geoff was great

We've been using this storage facility for about 6 years. We've never had any problems. The previous manager Vickie, knew us by name and that always made it seem so much more personal. The place is clean and well maintained.

Jeff J. has been very helpful with all our questions and always very friendly and personal, always willing to help in any way. We give him a 5

Geoff was very helpful and exactly the kind of employee Public Storage needs working for them. I called him 3 separate times to tell him I would be late - he was very professional and understanding. It was 6:00 (closing time) on Valentines' night and he was late for his date but never showed any negativity toward me for holding him up. Today's world needs more customer service employees like him.

Jeff was most helpful in my recent experience. Patient professional, and knowledgable, he ensured that this customer will look to Public Storage for all future needs.

good.