I have rented multiple times and Beverly was great and the process was smoothe. The facility was clean and I will recommend to my family and friends.
Ms Beverly was wonderful and very helpful!!!!!! Facility is very clean!!!!
Beverly is the best she helped me out very much.
Ms. Beverly was very helpful, courteous and she was so very knowledgeable about everything that I needed. She made this a very awesome experience. I will recommend this location to all of my family and friends
This location is very professional. Ms. Beverly was very helpful and very informative. Answering all questions that needed to be. She made you welcomed. Thanks Ms. Beverly
Ms.Beverly 💛💛💛She was Excellent with Customer Service.She is a Blessing to Public Storage.
Miss Beverly she's has the best customer service ever... She makes sure you get what you need and works with you to find the best options available for your budget thank you so much
Beverly very very nice lady,
Understanding and explains everything to you for better understanding best customer service
Ms. Beverly was so sweet & helpful & was so welcoming.
"I had the pleasure of working with Beverly, and she was incredibly helpful in assisting me to find the perfect storage space. She was attentive to my needs, provided excellent recommendations, and was patient throughout the entire process. Her professionalism and dedication made everything so much easier. I highly recommend her for anyone in need of expert help and a seamless experience. Thanks, Beverly, for going above and beyond!"
Beverly was great! Made the process really easy.
Good people go a long way. Thanks Beverly 5 stars
Wanted to give Beverly a five star review she always goes above and beyond and I appreciate her so much
Beverly was very helpful and nice. I was having trouble with submitting my payment online. She went in their system and finished up everything for me. It was a smooth process. I would definitely recommend renting at the location she works at.
Mrs. Beverly helped so much to understand and also one of the sweetest person I have met.
Beverly was professional and very helpful I would definitely recommend this location.
Public Storage has been serving the community for a very long time, and I didn't realize the importance of their service as much as I did at this point in my life. The back story is quite an interesting one to tell 🤔 and can not be told without the mentioning of one character in particular by the name Beverley. It begin with our first introduction because with the first meet I have already made the conscious decision that Ms Beverly is that one to give you a vivid description of the librarian that allows absolutely no talking, no whispering and no breathing while in her library on her watch. I just knew she had a ruler 📏 behind the desk ready to serve disciplinary action at any given moment. At this time, I was in a difficult situation and didn't see a pleasing outcome to as part of a solution. I undeserving passed judgment and was quickly reminded of the meaning of " Don't judge a book by it's Cover"! Ms. Beverly brought the light to a dark environment. She was able to display her competence in the position she held and was able to get the unit I needed for the price much lower than expected and to add gravy on the biscuit it was walking distance from the place I will my new home. I advise anyone that is to do business at this location, seek Beverly first, and the customer satisfaction will be reached at its highest! I am still a happy customer there and don't plan on going anywhere. I might get a different size unit but not at a different location. Thank you Ms. Beverly for continuous support and customer service!
Ms. Beverly is the truth! When she says she is going to do something, she goes above & beyond! Thank you Ms. B for all of your help!
On the day I moved into my unit I made 3 separate trips. The last trip was 30 minutes before the close of the public storage. I didn’t realize that I had left my unit 8 minutes after 9. The next day I received a call that I was unable to answer. The caller left a voicemail. It was Beverly calling from Publix storage and she identified herself as the manager. She then went on to tell me I was able to access my unit 7 days a week from 6am to 9 pm and that this information was in the online contract and had I read it I would know that. She then made it clear she checks the gate time stamp every morning and that my code was used to leave at 9:08 pm and that there is consequences for leaving after the stated time. That if I was to leave late another 3 times I would have to deal with these consequences. She left a 2 minute voicemail regarding this. Totally unreal. I have used public storage multiple times and never had an issue with leaving late. In fact I was always informed as long as I arrived before 9 I would be able to access my unit. Never have I been told that I must be out of my unit and out of the gate by 9. I will never use public storage again. Totally ridiculous
Beverly is AWESOME!!! Thank you for your patience and working with me!!!
Excellent customer service Ms Beverly
This is my 3rd Public Storage unit and Beverly made my move-in a breeze. She was kind, courteous and answered all of my questions. Thank you Beverly!
Ms. Beverly was so sweet and knowledgeable. Gave me options on what was available. Showed me to my unit and was very patient and understood my needs. So grateful to have come across such a nice person🖤
Today I had the pleasure of being serviced by Arie, at the Public Storage on Pleasant Run Road.
She was Amazing!
I’m so glad that I encountered someone who was patient and knowledgeable, about the daily ends and outs at Public Storage.
And we were able to take care of my concerns.
Five Stars
⭐️⭐️⭐️⭐️⭐️
Arie is by far the greatest!! Impeccable customer service skills, so informative, and very much so respectful. She deserves a RAISE!!!! Superb!!
Loved Arie's service she was excellent, knowledgeable and swift! loved the experience!
Mrs. Beverly is the best, she always kind and friendly when she calls me and make me feel up beat when I am down, this year has been very hard for my family but Mrs. Beverly spiritual side encouragement and up lift me. Keep up the great work.
Mrs. Beverley was extremely friendly and knowledgeable when it came to deciding what unit was best for me. She was patient with my questions and worked diligently to ensure I had the best unit for the best price. Excellent customer service! I left satisfied and will recommend this location to others!
Thank you Mrs. Beverly for all your help and helpful advice on transferring my storage and consolidating them all. What a smooth transition !! You’re a lifesaver.
Ms. Beverly is the nicest lady on the property. She goes above and beyond to help her customers
Very helpful and nice. Got me what need.
Beverly worked to find the best deal for rental and gave me options that best worked for me. And when I needed help unloading she happily volunteered her husband to help me.
Thank you very much.
Mrs. Beverly was awesome she was so helpful with me picking out the storage that I needed she was so kind and patient🥰..Thanks so much keep up the Good work..🥳👌
Beverly had great Customer service and was very helpful!
Beverly worked quickly helped with everything I needed. She’s amazing
Today 4/5/24 has been a blessed and beautiful day. Ms. Beverly has been the fudge and caramel on my Friday☺️. She called my husband and I with some wonderful information and she was so pleasant. We really appreciate her help and consideration in our situation. I dropped by the store to confirm our business. She is so welcoming and kind. Her presence and her smile make you feel calm and comfortable. If you know you know, I would say try the spirit by the spirit. Blessings Ms. Beverly.🙂
Ms. Beverly was wonderful and very helpful
Great place hands down. And what makes it even more special is the property manager. Mrs. Beverly. Very caring and understanding and willing to help… I will be back if needed.
Beverly is great and she was a tremendous help. Please give her a large raise.
L. Holland
Mrs. Beverly is the best person ever! Her customer service is top tier. Her spirit is so welcoming and warm. I appreciate her calmness in the midst of my storm. Public storage is lucky to have her on their team!!!
Mrs Beverly was very professional and have great customer service she help answer all the questions we asked very helpful and sweet person highly recommended speaking with her… if any help is needed
Joshua is an AMAZING customer service with AMAZING Skills to serve people enter the public storage door. He really deserves to be recognized with a 5 ⭐⭐⭐⭐⭐
It was a smooth and easy process when getting my unit. Mrs. Beverly was very thorough and helped me choose the right unit when I clearly thought the size I originally needed was too small!
Grounds were kept clean and I felt very safe when on grounds getting close to closing time. Will choose this location again. Thank you again Mrs .Beverly!!
Mrs Beverly was very knowledgeable and polite. She was efficient and courteous. She explained everything in detail and I enjoyed the experience.
Beverly was extremely helpful and personable, she provided great information and was very thorough.
Beverly has Great customer service and she was very helpful in assisting me.
Beverly was so helpful and polite!! Love her and this facility
Public Storage in Lancaster Tx is a joke & all they care about is money. I was previously told Beverly that as long as I made a move out arrangement before the 1st that I would be able to get a prorated amount. I set my move out date for September 1st & am now being told (BEVERLY CALLED THE DAY OF MOVE OUT) that I have to pay a full month rent in order to move my things out. She argued on the phone with me telling me that I was lying and that she always tell people if they are still there on the 1st that they won’t get a prorated rent. When I informed her that there wasn’t showing a balance on my end she continued to argue that it was and hung up in my face. This is very unprofessional and unacceptable. I am highly upset about being told one thing and then last minute being told I can’t come get my things because it has a lock on it. I should have gotten a call PRIOR to the first of the month if this was their policy. Had I known this was a thing I would have gotten my things out sooner. I would NEVER recommend anybody to use this storage. All they care about is taking people’s money.
Ms. Beverly was professional and very helpful. She made me feel really comfortable about renting the unit.
BEVERLY WAS VERY NICE AND SWEET VERY NICE PLACE
Great customer service. She was very helpful and kept me laughing the whole time. Easy and very quick service.
Beverly, help me and her customer service was awesome.
Clean storage and the friendly staff made my moving into storage easy. All my concerns and questions were answered by Mrs. Beverly. She was truly a joy to work with. Thank you
Public storage in Lancaster Texas is an outstanding property. I have been a customer for more than ten years. The property is well managed clean and properly cared for. I feel safe and that my things are safe and protected. I would personally Iike to thank the property manager for always putting the customer needs first. Beverly Johnson has gone over and above to help me with my account and storages issues. Beverly is an asset to the company and community. With all the things happening in the world Beverly manages to operate a professional and respected property. Some how she does it with a smile. Thank for helping me when everything was going wrong for me. Thank again for all you do for the community. I truly appreciate you. Dr. Linda Murray and Best2succeed.
Lakeitha was a great service to me thank you
Hello,
I am so greatful and thankful fo what God did today for me. Thumbs up to Stephanie at the Public Storage Locatin off of Hampton in Desoto Texas. 5+ stars great phone etiquett, great customer service and most of all going the extra mile to help me.
You Go Stephanie. ;)
LadyLisa Thomas
Pleasant greetings and excellent service and Ms Beverly was very nice and helpful.
Beverly did an amazing job with assisting me and setting me up with a a storage
Beverly provided excellent service and was very informative. Thank you for all your help.
Beverly was an amazing associate and gave great details to my purchase.
Beverly Is The Best Of The Best Of The Best I Recommend Her For All Your Storage Needs Because She Cares About Her Clients And Their Needs And She Always Has A Smile On Her Face
Ms. Beverly has one the sweetest spirits. She was very informative and polite. I appreciate all she did to help me with my purchase. She deserves a raise ☺️
Ms. Beverly was awesome and very helpful.
I visited this location and Ms. Yulette assisted me within 5 minutes got me in a unit and helped alleviate my stress. 😁
Yulette did job with my rental, great customer service
Yulette did a great job with rental, keep up the good job PS
This was my first time getting a storage. The woman who assisted me was Ms. Beverly and she was absolutely amazing. She thoroughly explained the entire process and dates and fees. I couldn’t have asked for a better experience. Wish I could give 10 stars!
Beverly was a pleasure and charm to work with. The assistance and detailed explanation of pricing and sizes was great. Thank you so much for making the experience smooth ☺️
Hi! This was my first time storaging my stuff and it was a interesting experience.
I needed a place to store my thrifted treasures. I searched around and found this location. The process to secure a unit was seamless. The associate I initially spoke with was through and courteous. On the day I picked up my keys and viewed my space Mrs Beverly provided excellent customer care. My unit is perfect and is an inside unit. The storage location is gate and has CCTV. It was a great experience. Definitely recommend this storage company.
Just want to say that you’ll have a great manager working with the company. Ms Beverly was very very helpful and I’m great appreciate that she was in today to help me.
Ms. Beverly went above and beyond with assisting me to get the perfect unit
Ms. Beverly is heavenly. She explained all my option and gave me a sense of security over my things.
Beverly was the best most impressive and helpful property manager!!!🙂 Very attentive to my need for space , Thank You the best P. M
Beverly was very helpful and answered all my questions I had. She also helped me find the right sized unit I needed
Very helpful and courteous
Mrs. Beverly was so nice and courteous. Very Friendly,patient and informative. She showed us availability units and was very helpful.
Clara was definitely supportive ! LOVE HER ENERGY and CUSTOMER SERVICE !! definitely 5 starssss
We were so pleased to be able to work with ms.Clara she totally had our best interest at heart for our mission. She Opened a couple minutes early.explained all policies clearly.
It's a warm feeling when you're approached with great customer service.
Beverly was very helpful, courteous, and informative. She made our experience a smooth process two tired parents are thankful for.
Beverly was very helpful during the whole process. I would definitely recommend this location to friends and family.
Beverly was so helpful in making sure we picked the right size unit for our items. In a stressful situation she made this process very easy! Units are also vet clean and spacious! Definitely Recommend!
Great Place To Rent A Storage From Beverly Was A Great Help And Very Sweet
The best public storage in DFW, very professional and welcoming. Clara personifies great customer service, thank you.
Clara had excellent customer service.
Clean place to store your belongings will be returning
Beverly was very knowledgeable and nice!! Beverly was open to all my questions and answered them very well!!
Mrs Beverly was awesome great customer service, she was amazing.
Ms Lakeitha was very help and went out of way to assist and I recommend her for anyone who need assistance. She great and shows great customers service.
Thanks to Beverly for helping me with my storage unit today! It was so quick and easy and she was extremely helpful.
Beverly was very sweet & polite ! Gave me the best experience w/ renting my first public storage in the area! Definitely a great place to come if you need to store your property!
Ms. Beverly went above and beyond to ensure that my family's storage needs were met. I'll be referring others.
Thank you for great service.
kls
Beverly did an awesome job helping me get set up
Thank you to Ms Beverly for assisting me and my sis on what unit was the best for us. Thank you so much for this kind lady.
Beverly was amazing. Very personable and informative about the property. Very clean and organized
Beverly was so helpful I will be recommending to all my friends...5 stars
Beverly was just about to close and allowed my Wife and I to rent out a storage. We was in the process of moving from Addison to Lancaster! THANKS Beverly of public storage in Lancaster,TX. Stop by for all of your storage needs if you are in the area.
Clara was real helpful and gave good customer service.
Great customer service helped me out loaned me a furniture dolly when I needed pne
Mrs. Beverly and Mrs.Clara are very professional and there customer service is great ..Public storage is very well secured I felt comfortable with my property being stored there.
Beverly was awesome and very patient in helping me select the rental for my needs! Thank you!
Beverly was very helpful. She made everything so easy for me. Thanks
Miss Beverly was spectacular and very helpful!
Beverly was very polite and professional.
Thanks Mrs Beverly for all your great help !
Works didn't open door because she was at lunch ..
Beverly was amazing. Very professional and polite.
Ms Beverly was awesome and helped out so much. Very professional and friendly.
Mrs.Linda was great in a stressful situation…..Thanks Mrs Linda
Darren was few helpful and pleasant to work with.
I had a very good worker take care of me today his name Darren he was very helpul
Thanks for the great service from Darren
Mr. Darren is a great worker. He is very knowledgeable and patient with you. He is the reason I am giving 5 stars! Great customer service!
Thanks Darren for everything.
Thank you Darren for your very professional and outstanding customer service and advice!
Thank you Darren for your great customer service 🥳
Linda was very helpful. She stayed late to help me sign up and pick the right storage and made sure I understood everything during the sign up process.
Bervely was great help good service
Ms. Beverly was extremely kind and helpful. I wanted to give her 6 stars. Thank you!
Mrs Beverly did a great job of renting me a storage. She was very professional at her job.
Linda here attended me very fast and very profesional
Beverly was Awesome and Very informative
Linda was a great help on assisting me to rent storage.
Linda was so so helpful with everything I wanted it was awesome to have someone that understanding Thank you Linda
Darren save my day came here 2 weeks ago and my store unit was wrong size . 5 minutes before it was closing time Darren was very professional and respectful .help me out and change my unit knowing it was closing time. Best service ever!!!!! Thanks you
I would love to thank Mr. Darren for the help on getting my stuff switched over to a bigger storage he did an outstanding job at that thank you Mr. Darren and public storage for you help
Great customer service Darren
Linda was so helpful and very kind! Highly recommend
Ms.Linda was a great help from start t finish. Anything I needed she gave. With this being my first storage she made it a breeze!!
Ms. Linda and Ms. Beverly at this location did an awesome job. Very polite and patient. The experience was worth coming to this location.
Service was awesome, very personable and got me in and out with no issues.
Beverly was very pleasant and professional
Ms. Beverly was very sweet, patient, knowledgeable in assisting me with upgrading my storage to a bigger one as well as making the process easy for me… She is awesome….
Linda at public storage has been very helpful for the past few days and has very great customer service !! Very very helpful !!!
Thank you Mrs. Beverly for your outstanding service today. You were patient, kind and made sure all of my questions were answered. I have used the location for over 7 years. It has been a great and safe place to store my property.
Mrs. Beverly was the sweetest and most uplifting soul I’ve came across in a few months. She patiently took me around to make sure I was aware of the unit size I had reserved online. Thank you for your smile Mrs Beverly.<3
Spoke with Beverly over the phone and was given all of the information I needed to purchase a storage unit. I am an over the road truck driver and needed a space asap. She gave me the best deal online! 1$ for the first month and even guided me to the unit in person. I couldn't ask for a better experience. Thank you Beverly for the info and the savings! You are awesome!!
She was very kind and very helpful thru it all
Linda gave me 10 star service I recommend her to anyone fast quick process.
Very helpful and pleasant. Ms.Beverly was the best
Beverly was awesome!! I had an online issue when I booked my storage building and she was able to fix it fairly quickly. Would definitely recommend this location 👌
Ms. Linda was courtesy and great with her help on me picking the right unit that I need. Love her so much.
Customer service is good it's the prices to expensive
Linda the property manager was so helpful and got me everything I needed on top of a huge discount that helped out a lot. Thank you so much for your serice
Beverly was amazing and so very friendly! She made my moving experience exceptional!!!
Great customer service Linda was very helpful an nice I feel happy about my choice to store here.
Ms. Linda was awesome. She got me in and out, all while providing exceptional customer service.
Did everything online. I use my phone to open/close the gate. Unit was ready and clean as promised. So far great experience.
Ms. Linda was awesome! Made my visit very informative and brief. Great job!!
Great customer service Linda!
THEY ARE TERRIBLE TO ME HONESTLY I SPENT 112 ON A STORAGE THAT I DIDNT USE SO I REQUESTED A REFUND 2 WEEKS AGO AND I HAVE YET TO RECEIVE IT WOW.
Super friendly staff that works at this location. I had the pleasure of sharing a couple laughs I came in twice to purchase boxes.
Mrs. Linda is very very pleasant and courteous, and assisted me in so many ways that I can't begin to thank Mrs. Linda for all her knowledge and patience. Thank you Mrs. Linda
Ms. BEVERLY was Wonderful. Very helpful and patient. Greatly appreciated attitude and advice.
The lady at the front desk is always friendly and eager to help with what you need.
Great Service. Linda explained everything and very helpful and friendly.
Linda provided excellent customer. She was so polite and helpful. I definitely recommend this location!!