Public Storage Self-Storage Units at 1525 W Pleasant Run Road, Lancaster, TX

Mrs Beverly was very knowledgeable and polite. She was efficient and courteous. She explained everything in detail and I enjoyed the experience.

Beverly was extremely helpful and personable, she provided great information and was very thorough.

Beverly has Great customer service and she was very helpful in assisting me.

Beverly was so helpful and polite!! Love her and this facility

Public Storage in Lancaster Tx is a joke & all they care about is money. I was previously told Beverly that as long as I made a move out arrangement before the 1st that I would be able to get a prorated amount. I set my move out date for September 1st & am now being told (BEVERLY CALLED THE DAY OF MOVE OUT) that I have to pay a full month rent in order to move my things out. She argued on the phone with me telling me that I was lying and that she always tell people if they are still there on the 1st that they won’t get a prorated rent. When I informed her that there wasn’t showing a balance on my end she continued to argue that it was and hung up in my face. This is very unprofessional and unacceptable. I am highly upset about being told one thing and then last minute being told I can’t come get my things because it has a lock on it. I should have gotten a call PRIOR to the first of the month if this was their policy. Had I known this was a thing I would have gotten my things out sooner. I would NEVER recommend anybody to use this storage. All they care about is taking people’s money.

BEVERLY WAS VERY NICE AND SWEET VERY NICE PLACE

Ms. Beverly was professional and very helpful. She made me feel really comfortable about renting the unit.

Great customer service. She was very helpful and kept me laughing the whole time. Easy and very quick service.

Beverly, help me and her customer service was awesome.

Public storage in Lancaster Texas is an outstanding property. I have been a customer for more than ten years. The property is well managed clean and properly cared for. I feel safe and that my things are safe and protected. I would personally Iike to thank the property manager for always putting the customer needs first. Beverly Johnson has gone over and above to help me with my account and storages issues. Beverly is an asset to the company and community. With all the things happening in the world Beverly manages to operate a professional and respected property. Some how she does it with a smile. Thank for helping me when everything was going wrong for me. Thank again for all you do for the community. I truly appreciate you. Dr. Linda Murray and Best2succeed.

Clean storage and the friendly staff made my moving into storage easy. All my concerns and questions were answered by Mrs. Beverly. She was truly a joy to work with. Thank you

Lakeitha was a great service to me thank you

Hello, I am so greatful and thankful fo what God did today for me. Thumbs up to Stephanie at the Public Storage Locatin off of Hampton in Desoto Texas. 5+ stars great phone etiquett, great customer service and most of all going the extra mile to help me. You Go Stephanie. ;) LadyLisa Thomas

Pleasant greetings and excellent service and Ms Beverly was very nice and helpful.

Beverly did an amazing job with assisting me and setting me up with a a storage

Beverly provided excellent service and was very informative. Thank you for all your help.

Beverly was an amazing associate and gave great details to my purchase.

Beverly Is The Best Of The Best Of The Best I Recommend Her For All Your Storage Needs Because She Cares About Her Clients And Their Needs And She Always Has A Smile On Her Face

Ms. Beverly was awesome and very helpful.

Ms. Beverly has one the sweetest spirits. She was very informative and polite. I appreciate all she did to help me with my purchase. She deserves a raise ☺️

I visited this location and Ms. Yulette assisted me within 5 minutes got me in a unit and helped alleviate my stress. 😁

Yulette did job with my rental, great customer service

Yulette did a great job with rental, keep up the good job PS

This was my first time getting a storage. The woman who assisted me was Ms. Beverly and she was absolutely amazing. She thoroughly explained the entire process and dates and fees. I couldn’t have asked for a better experience. Wish I could give 10 stars!

Beverly was a pleasure and charm to work with. The assistance and detailed explanation of pricing and sizes was great. Thank you so much for making the experience smooth ☺️

I needed a place to store my thrifted treasures. I searched around and found this location. The process to secure a unit was seamless. The associate I initially spoke with was through and courteous. On the day I picked up my keys and viewed my space Mrs Beverly provided excellent customer care. My unit is perfect and is an inside unit. The storage location is gate and has CCTV. It was a great experience. Definitely recommend this storage company.

Hi! This was my first time storaging my stuff and it was a interesting experience.

Ms. Beverly went above and beyond with assisting me to get the perfect unit

Just want to say that you’ll have a great manager working with the company. Ms Beverly was very very helpful and I’m great appreciate that she was in today to help me.

Ms. Beverly is heavenly. She explained all my option and gave me a sense of security over my things.

Beverly was the best most impressive and helpful property manager!!!🙂 Very attentive to my need for space , Thank You the best P. M

Clara was very helpful.

Beverly was very helpful and answered all my questions I had. She also helped me find the right sized unit I needed

MS. BEVERLY IS GREAT!

Mrs. Beverly was so nice and courteous. Very Friendly,patient and informative. She showed us availability units and was very helpful.

Very helpful and courteous

We were so pleased to be able to work with ms.Clara she totally had our best interest at heart for our mission. She Opened a couple minutes early.explained all policies clearly. It's a warm feeling when you're approached with great customer service.

Clara was definitely supportive ! LOVE HER ENERGY and CUSTOMER SERVICE !! definitely 5 starssss

Beverly was very helpful, courteous, and informative. She made our experience a smooth process two tired parents are thankful for.

Beverly was very helpful during the whole process. I would definitely recommend this location to friends and family.

Beverly was so helpful in making sure we picked the right size unit for our items. In a stressful situation she made this process very easy! Units are also vet clean and spacious! Definitely Recommend!

Great Place To Rent A Storage From Beverly Was A Great Help And Very Sweet

First time i have ever rented a storage. Beverly was great and the process was smoothe. The facility was clean and I will recommend to my family and friends.

Clara had excellent customer service.

The best public storage in DFW, very professional and welcoming. Clara personifies great customer service, thank you.

Clean place to store your belongings will be returning

Beverly was very knowledgeable and nice!! Beverly was open to all my questions and answered them very well!!

Mrs Beverly was awesome great customer service, she was amazing.

Ms Lakeitha was very help and went out of way to assist and I recommend her for anyone who need assistance. She great and shows great customers service.

Thanks to Beverly for helping me with my storage unit today! It was so quick and easy and she was extremely helpful.

Beverly was very sweet & polite ! Gave me the best experience w/ renting my first public storage in the area! Definitely a great place to come if you need to store your property!

Ms. Beverly went above and beyond to ensure that my family's storage needs were met. I'll be referring others. Thank you for great service. kls

Beverly did an awesome job helping me get set up

Thank you to Ms Beverly for assisting me and my sis on what unit was the best for us. Thank you so much for this kind lady.

Beverly was amazing. Very personable and informative about the property. Very clean and organized

Beverly was so helpful I will be recommending to all my friends...5 stars

Beverly was just about to close and allowed my Wife and I to rent out a storage. We was in the process of moving from Addison to Lancaster! THANKS Beverly of public storage in Lancaster,TX. Stop by for all of your storage needs if you are in the area.

Clara was real helpful and gave good customer service.

Great customer service helped me out loaned me a furniture dolly when I needed pne

Mrs. Beverly and Mrs.Clara are very professional and there customer service is great ..Public storage is very well secured I felt comfortable with my property being stored there.

Beverly was very helpful. She made everything so easy for me. Thanks

Beverly was awesome and very patient in helping me select the rental for my needs! Thank you!

Miss Beverly was spectacular and very helpful!

Beverly was very polite and professional.

Thanks Mrs Beverly for all your great help !

Works didn't open door because she was at lunch ..

Beverly was amazing. Very professional and polite.

Ms Beverly was awesome and helped out so much. Very professional and friendly.

Mrs.Linda was great in a stressful situation…..Thanks Mrs Linda

I had a very good worker take care of me today his name Darren he was very helpul

Darren was few helpful and pleasant to work with.

Thanks for the great service from Darren

Thanks Darren for everything.

Mr. Darren is a great worker. He is very knowledgeable and patient with you. He is the reason I am giving 5 stars! Great customer service!

Thank you Darren for your great customer service 🥳

Thank you Darren for your very professional and outstanding customer service and advice!

Linda was very helpful. She stayed late to help me sign up and pick the right storage and made sure I understood everything during the sign up process.

Ms. Beverly was extremely kind and helpful. I wanted to give her 6 stars. Thank you!

Bervely was great help good service

Mrs Beverly did a great job of renting me a storage. She was very professional at her job.

Linda here attended me very fast and very profesional

Beverly was Awesome and Very informative

Linda was so so helpful with everything I wanted it was awesome to have someone that understanding Thank you Linda

Linda was a great help on assisting me to rent storage.

I would love to thank Mr. Darren for the help on getting my stuff switched over to a bigger storage he did an outstanding job at that thank you Mr. Darren and public storage for you help

Great customer service Darren

Darren save my day came here 2 weeks ago and my store unit was wrong size . 5 minutes before it was closing time Darren was very professional and respectful .help me out and change my unit knowing it was closing time. Best service ever!!!!! Thanks you

Linda was so helpful and very kind! Highly recommend

Ms.Linda was a great help from start t finish. Anything I needed she gave. With this being my first storage she made it a breeze!!

Beverly was awesome

Ms. Linda and Ms. Beverly at this location did an awesome job. Very polite and patient. The experience was worth coming to this location.

Service was awesome, very personable and got me in and out with no issues.

Beverly was AWESOME!

Beverly was very pleasant and professional

Great customer service

Ms. Beverly was very sweet, patient, knowledgeable in assisting me with upgrading my storage to a bigger one as well as making the process easy for me… She is awesome….

Linda at public storage has been very helpful for the past few days and has very great customer service !! Very very helpful !!!

Thank you Mrs. Beverly for your outstanding service today. You were patient, kind and made sure all of my questions were answered. I have used the location for over 7 years. It has been a great and safe place to store my property.

Mrs. Beverly was the sweetest and most uplifting soul I’ve came across in a few months. She patiently took me around to make sure I was aware of the unit size I had reserved online. Thank you for your smile Mrs Beverly.<3

Spoke with Beverly over the phone and was given all of the information I needed to purchase a storage unit. I am an over the road truck driver and needed a space asap. She gave me the best deal online! 1$ for the first month and even guided me to the unit in person. I couldn't ask for a better experience. Thank you Beverly for the info and the savings! You are awesome!!

She was very kind and very helpful thru it all

Linda gave me 10 star service I recommend her to anyone fast quick process.

Very helpful and pleasant. Ms.Beverly was the best

Beverly was awesome!! I had an online issue when I booked my storage building and she was able to fix it fairly quickly. Would definitely recommend this location 👌

Ms. Linda was courtesy and great with her help on me picking the right unit that I need. Love her so much.

Customer service is good it's the prices to expensive

Linda the property manager was so helpful and got me everything I needed on top of a huge discount that helped out a lot. Thank you so much for your serice

Beverly was amazing and so very friendly! She made my moving experience exceptional!!!

Great customer service Linda was very helpful an nice I feel happy about my choice to store here.

Ms. Linda was awesome. She got me in and out, all while providing exceptional customer service.

Did everything online. I use my phone to open/close the gate. Unit was ready and clean as promised. So far great experience.

Ms. Linda was awesome! Made my visit very informative and brief. Great job!!

Linda. She was awesome.

Great customer service Linda!

THEY ARE TERRIBLE TO ME HONESTLY I SPENT 112 ON A STORAGE THAT I DIDNT USE SO I REQUESTED A REFUND 2 WEEKS AGO AND I HAVE YET TO RECEIVE IT WOW.

Super friendly staff that works at this location. I had the pleasure of sharing a couple laughs I came in twice to purchase boxes.

Mrs. Linda is very very pleasant and courteous, and assisted me in so many ways that I can't begin to thank Mrs. Linda for all her knowledge and patience. Thank you Mrs. Linda

Ms. BEVERLY was Wonderful. Very helpful and patient. Greatly appreciated attitude and advice.

Great Service. Linda explained everything and very helpful and friendly.

The lady at the front desk is always friendly and eager to help with what you need.

Ms Linda is great.....

Ms Beverly was very professional and helpful in my transition from one storage to the next. I give her a 5 ++++++++. Thank you ❤️

Phyneice was a very big from the time I walked in would recommend this location anybody

Ms Linda was very helpful

Linda was very helpful and friendly.

My experience with the manager (Phyneice) was professional and pleasant. She explained and showed me all that I needed. Good Experience

The experience was fantastic

My experience at Public Storage was Awesome!! My customer service evexperience with Beverly was informative, very professional, and her personality was GREAT. If you're in the Lancaster, Tx area looking for a great storage facility and great customer service go and check them out. I would recommend this storage facility to everyone in the future. Thanks Beverly for your excellent customer service!!!

Beverly did an amazing job. Easy.

Linda was very helpful with storage and getting me the right set up i need Thanks a Lot!!! A+

Linda provided excellent customer. She was so polite and helpful. I definitely recommend this location!!

Linda She was very nice and good customer service

Linda did an excellent job. I'd give her 10 stars if I could. Her customer service is out of this world and she is sooo patient. Job well done!

Good customer service ms Linda

Great customer service...Linda was awesome...

I HAD A GREAT EXPERIENCE WITH LINDA. EVERYTHING WAS PLEASANT AND THE SERVICE WAS IMPECCABLE. THX YOU LINDA FOR HELPING ME!!!

Linda gave great customer service

Kudos to Mrs. Linda for her great customer service and attentiveness with helping us with our process.

Great place to rent storage space. Large, small or whatever size you need. Gated for Security, cameras. Good price.

Clara was so nice and very helpful.

Ms. Shirley provided me excellent customer service yesterday. I was in need of a small unit to store some personal things as I was about to be traveling abroad and wanted to secure my belongings. She was kind and courteous and made the seemingly painstaking task very pleasant.

Friendly....helpful...very clean.....good service.

Linda was extremely helpful. Made the rental process easy.

Linda was very kind and helpful! Wonderful service.

Easy access to unit with large moving truck.

Linda was very friendly and helpful

Linda...was super helpful and nice This location is also very clean. Great customer service is awesome!

Josh stayed late just to take my payment thank you

Great job Josh on taking care of the family with good customer service. The quick and speedy service was appreciated. Thanks

Linda is very special and professional. I appreciate the service she provided today.

They where awesome and help me get my storage unit ASAP!! Thank you so much Linda and Josh for everything!!

Great customer service- Linda was helpful and very mice!

Joshua was so helpful and nice when when making my payment! Thank you for the great service

Had a great experience getting a storage locker with Sarina!!! Definitely would come back 10/10

Good service @ this place

Linda was very polite and professional. Would highly recommend

Gratis costumbre service

Linda was exceptionally helpful and very professional.

Linda was great and professional.

Linda was absolutely amazing very welcoming she went above an beyond

Ms. Linda was so kind and helpful. She explained everything to me.

Linda was super awesome, she went above and beyond to help me find the perfect storage unit for my house. Very patient!!

Ms Linda was such a blessing to me she helped and explained everything to me very great service The building was very neat and organized like a business should be. If u decided to use them ask for Ms Linda She’s great

It's been a great experience, never had a problem and the customer service is outstanding!

Very kind and helpful Ms. Linda the property manger is so sweet if you need a unit this is definitely the place.

Joshua was awesome ! Speedy service and answered all my questions!

We had the pleasure of meeting Ms. Linda and she was very helpful, nice, knowledgeable, courteous and went well above expectations!

Mrs. Linda was very lovely and very helpful. Love her energy. I would recommend.

Ms.Linda is awesome she is wonderful too work with thank you Ms.Linda keep up the good work.....

I appreciate Miss Linda she's very kind and humble and we need more people like her and blessings will come to others I give hea star 5

Fast & friendly service, definitely recommend!!

Ms. Linda is absolutely without a doubt amazing. She has always been professional, kind, and considerate. I appreciate her so much. Thank you Ms. Linda, you’re the best.

Very Nice Staff

Linda is very curtious.

Best storage. Really helpful and nice.

Zach the GM and Linda the manager were a great help to me . Great service!!

I didn't know what size storage I needed but Mrs. Linda took time too show me what I needed to see and helped me out. She was EXCELLENT. THANK YOU.

The property manager Linda at the pleasant run location provided excellent customer service with explaining everything to me and the storage place is nice and clean. Thank you for making this process easy for me. You are all rock.

Great customer service and helpful

Joshua was and is the epitome of what customer service should be; relocating after 24 years over 130 miles one way, Joshua really did put our minds at ease because we haven't found our permanent residence ,we're living with family, he showed compassion and really seemed to genuinely care. Kudos to Joshua for going above and beyond our expectations. Sincerely, William and Sandra J. Jones 11/12/20 We had to return to Public Storage to get the next larger size storage unit. Ms. Linda handled the transaction so professionally, smoothly and she was so kind. I don't know where the corporate office found Ms. Linda but they need to clone her, she went above and beyond. Sincerely, Sandra J Jones

Ms Linda is amazing! Thank you so much !

Great service!! Also very helpful.. great attitude and spirit, I am so grateful. Thanks Mrs. Linda

Excellent services. Linda was excellent.

Linda was great to work with!! It was smooth transaction! Thank you Linda for all your knowledge!!

Joshua was a great help and vary nice thank you

Great storage without any hassle. Ashley was lots of help too.

Linda gave very great service and was very informative she answered all the questions I needed answered and didn’t rush me for any questions I had at all. The service was amazing all by herself! You go girl

Ms. Linda was so very nice and accommodating during my move and move out experience. I had an unforeseen situation and they were so kind in resolving it!! I would definitely book again and refer when I need.

Linda gave me excellent service. She was a joy to visit and talk with. Move in with her was smooth and easy.

Linda was very pleasant and helpful with me. I really appreciate her taking the time to ensure that I understood everything concerning my rental.

Mrs. Linda is very kind and friendly.

Everything operated as it should. Space was more than adequate. There was some wetness inside in one area but could not figure out where it may have come from so we'll monitor.

Nice area, professional assisting from manager. She was nice.

Linda provided excellent service, she assisted me with all my needs.!!!

Linda provided excellent customer services. Very nice and organized.

Linda the store manager was ver nice and polite. And the place was sanitary and clean. Great customer service!

Great service!

Linda is a sweetheart. Explained everything so well.

Fast service and very courteous, Linda made everything easy to do and understand.

Thanks, Linda for all your Help today !!!!!👍👍💯❤️❤️❤️

Awesome Location..excellent Customer Service!!!

Ms.Linda was extremely pleasant and made this experience the easiest ever!!

Linda was amazing. Great customer service.

Friendly staff amazing service always

Linda was absolutely amazing. The move in was fast & easy. Thank you so much for making this transition great!

ms linda was excellent, awesome customer service.

Linda was very helpful in renting a storage, great customer service.

Linda has GREAT service and very helpful ... and she gave me good advice on getting damp check

Everything was great and simple to complete. Linda was a big help for helping me to complete my order process.

Linda was amazing! She made this experience extremely easy and the units being on ground level makes a HUGE difference. Highly recommend

Ms. Linda was very nice and professional while giving customer service. She's a people person. I was in and out in less than 30 minutes. I am satisfied and I'd recommend people to come visit Ms. Linda!!!!

Ms. Linda was a great big help. Thank you

Linda is sooo good she was great and awesome customer service thank you Linda !!

I love Mrs. Linda. She was very sweet and helpful.

I would highly recommend this place. The service was phenomenal and greatly appreciated. If I could I would give it ten stars. Also, Ms. Linda is awesome. 😁😁😁😁😁

Linda was very friendly and helpful. Linda answered every question I may have had.

richard was very helpul i would highly recommend this location to anybody

Richard & Ms Linda were so pleasant to work with. I was already stressed about moving but they made this procedure very easy for me. THANK YOU for being so nice, considerate, & helpful.

Josh and Linda are very helpful, clean and hospitable as will as customer friendly. They helped me gather enough information to prevent my storage from being auction. I truly have respect for both.

Very warm welcoming and very helpful, I love the visitation every time.

Just rented a large closet from Mr. Richard. He was very personable and a pleasant to be around and talk to. I highly recommend this facility.

Ricard was great and provided me with everything I need to move in

Richard was so awesome, and so helpful... Great Guy

Great customer service. Friendly smiles. I always rent from this location.

Linda gave excellent services

Linda was very helpful and she did great on showing me my unit today.

This past weekend, I was looking for a storage unit for my daughter whom will be needing a unit for temporary storage. I talked to Richard Montez and he provided me with the information I needed to rent a storage unit. Once my daughter is ready we will follow up with Richard. His customer service was really good and appreciative. Frank M.

Thank you, Richard M. Great Customer service, I will be Back, Thx's again...

Linda was absolutely wonderful. All questions were answered.

Ms.Linda is a wonderful host. She made my visit and my decision seem less. I’m grateful to have her help me during my move.

Linda was so great and helpful want her to become family.

Linda is a very professional and caring employee for the company. From Jannece Mitchell

Miss Linda was amazing and speedy with her service, I would definitely recommend to anyone who need a bit of extra storage space.

I would like to commend the outstanding management and staff at this location. I was a recent tenant of several years and must say my experience was truly AMAZING! I have been in the customer service industry for over 20 years and have never experienced such professionalism, caring and exceptional service. I would like to extend a VERY SPECIAL thanks to LINDA 😀she is a true and valuable asset to this company!! She has been an Angel 😇 not only with her professionalism but her caring, down to earth and graceful personality. You can hear her Smile through the phone with just the simple courtesy call but with care just to see how your day is going! I moved from the city a few years ago and the staff maintained wonderful communication and assisted me long distance with any/all issues or concern that came about and made sure I understood everything and for that I SAY THANK YOU-THANK YOU-THANK YOU!!!! I would highly recommend this location to anyone needing a AMAZING storage facility in the area. You can count on a wonderful & friendly staff, open communication, caring and professionalism every step of the way, and a safe and clean facility for your belongings. 💯💯💯💯💯💯💯💯💯💯💯💯

Shoutout to Joshua in Lancaster Pleasant Run location very polite professional and helpful! Thank You!

Need a small storge. On the 2 of nov

Clean,well informed,easy to get in and out.

Ms. Cathy is a breath of fresh air. I went into the store and was a bit discombobulated. With a positive and fun attitude she immediately directed my attention off my problem and eased my mind. She's such a delight!!! Thank You Ms. Cathy... had me laughing uncontrollably

Service was great the property manager Linda took care of my need and got mr a great unit!!!

Awesome showing & quick service.

Mrs Linda was very helpful,Knowledgeable and friendly would recommend storage to others.

This is our first time using Public Storage. Ms. Linda was so very helpful! She helped us find the right size for what we needed, and walked us through the process so patiently! We will definitely use Public Storage again, and highly recommend this particular property because of the excellent customer service we received from Ms. Linda and the quality storage facility.

Ms. Linda was very patient and kind. She took her time to show me the unit as well as answered any and all questions I had for her.

I’m a first time storage user! Ms. Stormi was amazing and made the process so easy. The transition went well and she helped me find the perfect space that suited my needs! Great location and customer service!

Linda was very respectful of showing property with all details, didn’t really have ask any questions because she done excellent job

Stormi was very professional and made feel like family insed of a customer

Linda is AWESOME! From day one she's followedu up to make sure all is well. KUDOS LINDA...JOB WELL DONE!

Awesome service. Ms.Linda was so nice and helped me out.😊😊 thank you so much

Stormi is the best! Her customer service is excellent!

Pick up,ok

Cathy is the best!!! My storage space is located in Houston on Fondren. When ever I have a payment problem with that location Cathy handled it. Every time!!!

Cathy was great but upper management was terrible! Only because of Cathy would I even consider doing business here again but try everything within your power not to have to deal with upper management because it’s only about money to them.

Cathy was straight and to the point. She answered all my questions and she was very honest. I appreciate that.

Stormi was very professional and awesome person .. she made the process very quick and simple! And she has also brightened our day with keeping us smiling through the process!!!

Cathy help me this morning and she was very helpful and wonderful..I was in and out with no problems.. thanks for making my visit great

Csthy that work in the Lancaster locstion wad great and quick. I apprrciate her for listening and understanding my needs and not taking all my money. This storage is the place to be if you are looking for great customer service

The customer service was amazing. Cathy gave us a great discount and helped us out! And the month by month was even lower than quoted. This public storage is blessed by having her to walk you through everything you need. 10/10 would recommend. The only negative thing is their climate controlled area was very warm when we walked in the building. We were assured that they have to keep it below 80. So take it as you will. Definitely ask for Cathy !

Do you rent trucks

Cathy wonderful young lady made me feel so welcome at all the things that I was going through today I felt like I had a relief off of my shoulder she was such a good help she made me feel better after I left and thank you so much doing such a wonderful job and making me feel a sense of relief

Cathy Very helpful. Wonderful experience. Amazing customer service.

I have dealt with this company for a little bit over 10+ years now. I dont like alot of the things the public storage represents and i dont like the way they lie to the customers. I was told last week to wait until the property manager came back from vacation to have my issue handled. What kind od business is this that i have to wait until the manager come back to have my issue resolved? Do you guys not have anyone in place when she is gone? The only reason that i am giving 5* is only because of Cathy. Cathy asked was i happy with the outcome and if so to review her customer service. This is what i am doing. I am reviewing HER CUSTOMER SERVICE. I couldnt come back in because of my schedule but she handled it and kept in contact until it was complete. I think she is a great asset to the company and i pray she is appreciated.

Me. Cheryl was very polite and took care of my storage quickly. And she made laugh LOL. Great job!!!

Cheryl gave me the best customer service. She was very kind and professional I was in and out in a heart beat thank you and 10 stars for Cheryl!!!

I LOVE THIS FACILITY MISS CHERYL AND BRANDY GAVE ME EXCELLENT CUSTOMER SERVICE THEY WERE VERY FRIENDLY AND NICE AND VERY KNOWLEDGEABLE AS WELL AS HELPING OUTSTANDING CUSTOMER SERVICE I RECOMMEND EVERYONE TO TRY THIS LOCATION IF YOU WALK IN WITH A FROWN YOU'LL DEFINITELY WALK OUT WITH A WARM WELCOMING SMILE THESE TWO LADIES ROCK....

Brandy was very helpful and i am glad to have to be here with her.

Brandy was very helpful! I really appreciate it!

Great customer service from Cathy and Brandy were awesome. I needed something quick and was in a hurry and they completed it with no problem.

Cathy helped us out today. She was quick funny and very attentive. I love the way she did everything with a smile

Brandy and Cathy assisted me, they were nice, very fast with getting me set for a unit, and had friendly customer service.

There was a lady by the name of Ms Cathy at this location that was helpful, professional and oh so crazy. She was just pleasant to be around.

Brandy was great! She was very helpful and I enjoyed the service she gave!

This place is all about money. They will lie to get you in. You are told different information. I suggest going somewhere else. This business is not worth supporting.

They are so great!!! Very helpful and patient!

I came in just ask a question about storage. And Miss Cathy made my day. I have use Public Storage before and she was the one to help me before. She has always had the sweetest attitude about her job and life. Thank you so much for having employees like this

Cathy has been excellent from beginning to end. She has the greatest personality and patience. Thanks so much for your understanding and williness to assist me

Whoa Woo. Ms Cathy did an AMAZING job today. This is my second experience with Public Storage. As long I get the customer service like I received from Ms Cathy l'll be back and I will definitely refer my friends.

What can i say about Cathy? Lord this girl is crazy. In a good way though. I love her personality which match mine. She has been a pleasure to work eith today.

Clean environment very nice greeting the lady Cathy was very help in assisting me.

Thank you Mrs Cathy you are AWESOME...The way you handle my situation was excellent..Keep up the good work..So friendly and upbeat...

All I can say is this lady (Cathy), from the time I walked in, she helped me, VERY PROFESSIONAL, very funny , hilarious, I thought I was goubg to need OXYGEN, OMG. But overall if I could give her the stars out of the sky, she would have them ALL. Thank you form the bottom of my ❤. Many BLESSINGS UPON YOU!!

What the move in price for a small storage unit something that would hold a chest a drawer and clothes 2 night stands

Cathy was awesome!

Cathy was great. It was stressless and easy. She was informative about the company's policies for storing my possessions. Thanks...Cathy!

Cathy did a great job tr trying to handle a situation that was no fault of my own. I know that she was very frustrated but she handled it very professionally and quickly. Thanks so much for having workers like her to run you facility.

Cathy was an excellent help

Horrible rude staff. Moved out on the 1st and still wanted to charge me a full months rent. Yeah good luck on getting that!

Great Service from Brenda!

Brenda was amazing and super helpful! Her customer service was outstanding. She made sure I was properly prepared with ALL the information I was going to need. And I loved her energy!

I was very happy with the service and Ms.Cathy was so helpful and she explained everything to me to the best of her ability and and I was very pleased and she was very nice

I went to public storage Monday a lady name Cheryl was very nice. They didn't have a unit I needed but she did call and try to find one for me.

Cath5 and cheryl were great. They kept us entertained the whole rental process. Thanks for allowing us to store

Cathy was great. She helped me out with our storage and was very quick about it. I was in a hurry and she made sure she got me in and out

Cathy is one of the mist patient people I know. She is always ready. Ready to help explain and set you straight if need be. I love her she is a grat asset to his company

Arianna went out of her way to show us several units. very happy with their service

Necessity

Cathy is the BEST, love her personality! Very honest and very helpful... Great customer service, made my day!! People person and great addition to the location, without her customer service skills i dont believe my experience would be remembered without cathy!!

I was helped by Cheryl who was very pleasant and helpful

Cheryl was so awesome very friendly and great customer service!!! I would definitely recommend people coming to this location very professional. Cathy also provided great customer service!!!!!

Quick fast and easy process...manager is super cool and friendly

Cathy wasVery courteous and prompt.

Cathy was very helpful

Cathy

Cathy and Cheryl were very helpful, and informative. I checked into my storage without any problems and very quickly. Great job!

Ms. Cheryl was an amazing help and the services were helpful and quick

I helped a friend to clean out a storage unit and found that there was only one trash dumpster and it was already full.

Cathy...... Was Awesome. Smooth Transaction. #Thanks

Beth your best Great facility.Thank you

Cathy is amazing. Shr always has a smile on her face and ready help. Thanks so much for having great representative to run your storage.

Cathy was very helpful and extremely informative. She answered all of our questions. I felt comfortable and look forward to giving my business to Public Storage after meeting her. Thank you Cathy!

Jill had Excellent customer service

Cathy was amazing. I was in a hurry and she understood. She made he process quick and easy. Thanks

Cathy helped us out. She had a great price and good attitude. Great customer service at this facility. Can't ask for a greater experience.

Cathy was great!

Came in today for a storage unit, my experience has be GREAT. Thank you, Jill for your outstanding customer service. You rock, girl!!

Jill was a very professional and friendly sales associate, and definitely recommend this Public Storage location hands down!!!

The clerk was very friendly and nice.

Cathy and Maria did a great job from beginning to end. They were willing and ready to answer all the concerns I had. Thank you so much

Maria was very friendly she explained everything to us we had a very good experience she was fast friendly and efficient thanks Maria your awesome!!!!

I removed my original post after speaking with the district mgr he took very good care of me thank you sir

Paid up till April cheap to start off.

I just have to commend Cathy Houston for her professionalism and since of humor. She brightens up my day whenever I stop in the office to see her, she is patient with me and she has all the information needed to help improve my situation. I can’t thank Cathy enough for the help she has given me. I feel relieved to know she is in the office day to day and readily responds to my messages in a timely manner. She truly is a God send and makes her customers a top priority.

Great place and customer service!!! Maria is so awesome and informative!!!

Reserved unit for Lancaster location onlline and within 10 minutes Maria called to confirm appointment time. Upon arrival at facility, Maria greeted me with a smile and was extremely pleasant and professional. The office was tidy and the ground's were clean.

Marie was great patient and very helpful and had a good attitude to helping out

I so love this place.. Nice staff..Great prices.. I will be BC at any time.

I hate them

Maria and Shanae are amazing and very friendly!

Cathy is was the greatest. She was amazing and very quick. I appreciate the positivity and and be professionalism

Had a wonderful experience with Cathy, she was very helpful!!!

Customer service was great Cathy and Nicole were very helpful

Thank you, Ms.Tammy for such wonderful customer service. You really made my day a little bit brighter.

Cathy has great customer service and very fun she will have you laughing

Cathy was such a great help to me. She provided awesome service and is very professional She made my experience excellent!

There are many places that you just can't go in the time of need, but I must say when you walk into a facility and the people working inside are completely full of life and entertainment it makes what you are going through worth it. Cathy is really crazy but in a good way she had us laughing crying and just hard core smiling. I am appreciative for the customer service given to me today. Thank you

Cathy and Shankar were very professional and efficient.

The lady's were very perfesional and polite very good customer service.. Thanks y'all.

What is your smallest unit and how much is it?

Cathy was exceptional, she work a full office with grace without becoming overwhelmed. Thank you so much for everything

Mrs.Cheryl Was Very Helpful & Polite.Provided Great Customer Service She Was So Awesome With A Beautiful Smile.

Carlos is wonderful! Charismatic, pleasant and knowledgable. He went out of his way to make sure my boyfriend and I were well taken care of. Great customer service. Highly recommended.

Cathy did such an awesome job. She was patient and willing to help where she could. Thsnk you so much

Very polite and kind

Cathy: The Pleasant Run store has been really great. The sells people are nice and helpful.

Nice staff

Great

CATHY and Cecilia were the best. They both have great customer service and kept me laughing. I would recommend this place to my family and friends

Cecilia helped me with all my storage needs. Glad I came here

I would like to say thatboth Ms. Cathy and Ms. Maria went above and beyond their required duties to help me during every time sensitive, stressful event. Their kindness helped to relieve the pressure and concern i was Experiencing. Such nice carrying young women are a definite asset to your organization. Thank you and thank you for them. Sincerely, Billie J. Stafford.

I got fast and friendly service here. Maria put us in the unit we desired and needed. Thanks we will be back.

Maria and Cathy did greatest they were quick and professional

Maria and Cathy were great, They were very helpful and enthusiastic especially Cathy Thanks so much for all your help

Cathy was the best I've used public storage many times before and I've never experience GREAT service as I did this go around. Miss Cathy made sure all my needs where met with the unit I needed. And her customer service is beyond satisfaction

This place is over rated and to expence i had a bad experience there when looking at this property one of the tenants got really sideways with me i thoygjt there was goi g to be a problen and then another disrespect a ladyfriend of mi e sexually

This ace is to higj

Cathy I the greatest always ready to greet yøu with a smile. She always has something to say to make you laugh. I love it here.

It was an awesome experience and they have great knowledge of the property..

Cathy and Linda were the greatest. They great ed us with a smile and were ready to lend a hel Helping Hand. Thank you public storage for having great employees