Public Storage Self-Storage Units at 1001 S Mason Road, Katy, TX

Arty waz the best

arty was great

Gina, Arty, and Matthew provided amazing service for my family!!!

I'm deaf And arty at this location really did a good job with me Helping me out and explaining and having time for me Good job arty

Excellent service!

Nice place For storege employees so nice

An excellent service from Miss Axzey to solve a Storage problem.

I don't know if it's management or company policy. This establishment is only open from 9:30 in the morning until 5:30 in the afternoon. And when you need someone in this office, the doors are locked most of the time..

Came in today to make a payment and axzey was very helpful and awesome! she's a super star!!

Terrible customer service. Witnessed a lady employee yelling at a customer about removing her insurance. It seems these Google reviews are skewed....After that previous customer interaction, I decided to take my business elsewhere. I thought if I was ever treated like that, and I was their boss, id fire the entire staff immediately. Imagine what's going on behind corporate's back when they aren't around. Little do they know... sad.

Do not rent here! This is the worst public storage facility. Staff is rude and I will be moving out ASAP and never using this location or company ever again in the future. Public storage has a lot to be desired when it comes to customer service. I will be speaking with the district manager over this location and emailing the ceo. They make EVERYTHING A HASSEL and do not hold their employees accountable I would fire the entire staff.

My experience with this company is purely based on one employee and her name is Ms Gina. This woman is the epitome of an amazing employee. Her customer service, friendly disposition and attitude to go above and beyond is what made me feel comfortable to want to store my items there. She is truly awesome and genuinely cares to get to know everyone who rents from her location. Just for her I wish I could 10 stars! Idk if there a way to give a specific employee shout out through corporate but If not I just wanted to let this be made known. Thank you for a positive experience!

I love this place

It was an easy transaction but I literally just saw someone an African American today who is currently living inside one the outdoor storage units like he just opened it up went it and closed it down and had a bed inside, so I doubt they watch the cameras.

Fast, quick, and easy. Love that you can open the gate with the app.

Thanks to Gina and Emi !

This is my second time renting from this particular location. Gina is always great! Helpful and always friendly!! Thanks again Gina

The staff is friendly and helpful. Location is great. Unit is perfect for our needs.

The lady in the office is super rude and called with an attitude about a unit they inspected 3 full days after we moved out. Asking us to pay for a full month because they didn’t inspect it the next day. very unprofessional.

I had a few storage rental history and I had the best experience from this location. the front desk Amy (not sure if there had more staff) was amazingly assisted me in any question I have very friendly. Compare with last storage I quit there due to that manager bullied me even during the Covid Pandemic she left me an awful experience ever (20333 Kingsland Blvd, Katy), this location on 1001 Mason all staff here warmed my heart and build my trust back to these industry back. Thanks you guys!

Gina & Amy are super helpful and so friendly!

Erin sent us here on the promise of a better deal than her site. Then we met Mary. Not only did she meet those expectations BUT EXCEEDED THEM. She dug down deep and made us AN EVEN BETTER DEAL. Love her, love this company, and just an amazing experience all around.

Best place ever, great location and great people.

This is the best location! Gina has the best customer service.

Rolled out the RED CARPET! When I made the reservation, Gina was professional and friendly. She explained everything to me clearly. When I got on site, she again, was professional and friendly. She went over and above to assist me even when I made a mistake with my reservation. She walked over to the gate to make sure my code worked correctly. When she saw I couldn't find the unit, she ran, not walked out to help us and even opened the unit door and guided us to park the U-Haul. I would love this great service anywhere. Thanks Gina!

Ms. Gina is the most helpful person ever, when I wasn’t sure the size of unit I needed or how to rent a space at all (my 1st time) she answered all my questions and helped choose a size and she is more concerned with getting you what you need instead of saying you need a bigger size to get more money like most other places. This is a clean well kept facility. If I ever need storage again I will come and ask for Ms. Gina personally again. Exceptional service.

Easy, clear, and professional

I don’t usually leave reviews but I wanted to say the people who work here are truly the KINDEST people i’ve ever met. They’ve been incredibly helpful, understanding, and offered very kind words which I greatly appreciated. I cannot say enough nice things about this location or it’s employees. I wish I knew her name but the beautiful lady with glasses working this afternoon (2-5-22) at around 3:30, you are such a kind spirited person and I wish I could tell you again. Anyways 10/10 I would highly recommend this location!! 🤍

One of the best location thus far. Ms Gina is one of the best managers Public Storage has. Thank you Ms. Gina for EVERYTHING!!!! Thank you for always assisting me with my account. You give top tier assistance and customer service! Thank you for all you do:)

Gina, was extremely helpful! I’m happy to know I’m in good hands.

This place was excellent. I was dreading dealing w another storage place and fees.I was totally professionally satisfied w service. After the charges were totalled I walked out w a smile and half my budget left. The lady overlooking the place went above and beyond. Thanks

Gina did a great job! Answered all my questions and handled the registration process skillfully. Facility has a good selection of various sizes to accommodate anyone's storage needs. Great prices as well.

Clean fast and friendly

Storages are moving very fast these days so we were fortunate enough to get just a little 5x10 but it was the best deal we could find online. It would have been $15 more dollars if we hadn't reserved the unit beforehand. They gave us no hassle honoring the online price. And Gina was very helpful and knowledgeable at the South Mason road facility.

I've only had my bike stored at this location for a little over two weeks. Let me tell you this...do NOT store your belongings at this location. As far as I am concerned, this is one of the most unprofessional and inconsiderate places I have EVER done business with. The first incident happened only days into my renting this unit. I am completely paid up until the end of the month. I go to get my bike out of storage, and there is a mysterious second padlock on my unit. I assume that the unit manager mistakingly placed the lock on my unit. I spoke to said manager, I believe her name was Gina, and she mentioned that they had no idea where this second lock came from. She also told me I would need to hire a Licenced lock smith to come forcefully remove this mysterious lock, at my own expense. Begrudgingly, I did so, because they adamantly claimed they did not have the keys to unlock this mysterious padlock, and have no idea why it was placed on my lock. So $40 later, my padlock is the only lock on my storage unit door. Fast forward to this evening, Sunday at 4 pm (an hour before the store manager is supposed to gohome), I use my gate code to access the property, drive to my unit and LOW AND BEHOLD... a new lock has been placed on my door. Again, no explanation as to why and the manager had locked up, nowhere to be found... An hour before they closed. I left multiple voicemails which have, of course, not been answered. Calling corporate was the same nonsense. They have no explanation as to why that lock is on my door and preventing my access to my bike. Long story short I will be removing my belongings from this unit ASAP despite having paid through the month, and will never EVER recommend public storage to ANYONE. What a despicable waste of customers time and money. This entire establishment should be shut down.

Fast service, no hassle and very helpful

Good service. Gina took the time to answer all my questions

This is my first time renting a storage unit and Gina was so wonderful. She answer all my questions and walked me through everything. Great place to rent a unit. Ask for Gina.

I have been a customer from January 2020. I have to mention the awesome customer service skills from Gina. She has help me with all details about my way out of the storage and she has been very detail and great communication with me. I highly recommend this place and ask Gina to take care of all your needs to assure your total satisfaction

Swift service and quality management… check and see for yourself. Am so satisfied

Great customer service!

Gina, gave me amazing service and helped me learn the property perfectly! Definitely my first welcoming face to Katy!

Ms. Gina is AMAZING!! She was understanding and helpful during our move in process. She answered our questions while in route and made sure the dolly and cart was available. Gina provided great customer service when we arrived realized we had more stuff than the unit we reserved would store. She helped us size up to the proper size. Thank you Gina for making our process run smoothly.

The facility manager, Amira was very helpful and knowledgeable. She also went out of her way to help me out. I was moved by her kindness. Just awesome!!

Nice, clean and good service

Very helpful and kind person .

Female manager is excellent!

Good Customer service

Gina was very helpful during my registration process. She explained everything fully and was very patient answering my many questions. The storage facility is very clean. Great experience!

Thank you miss Gina! Amazing customer service and helpful explaining all the details on my transaction ♥️

Great people

Amy is so great !!! Very helpful. Customer service on fleek❤️ We ,the people, say that she deserves a raise

Ms. Nakiema was awesome and so professional...she took care of all my needs...thank you ma'am.

Gina was extremely helpful and accommodating. Would highly recommend you keep your stuff here. Parking is in the back of the office, not the front

Edit: I recieved a call from the regional director after posting this to straighten everything out. They processed a refund for the extra month. So all is well. Original: They failed to process my moveout on my moveout date and They charged an extra month of rent for a unit I wasn't in anymore. When I called to get them to fix it they lied about "trying to call" to reach me. From now on I'll use the public storage across the street instead. I've never had this issue with that location. I'll never use this location again.

I thought Gena was a fantastic customer service lady, was very knowledgeable and helpful.

Thanks Gina... Fantastic customer service... Hope to see you soon

Thank you #1. Ms Gina . Mr George and Ms cherrel. For help me from 5 years ago until now I'm moving out from storage help me and understand . good PEOPLE You guys is awesome. Thank you Ms Gina Be safe and God Bless.

Great and friendly professionals that know how to assist with what you need. Recommend 10/10

Great customer service ! Gina made sure I was all set up and understood all information regarding the security and safety of my belongings. Highly recommend.

Great place to store

I had some initial issues with 2 units that I had reserved and one was not available when I went in to pay. Gina went above and beyond to help me get everything situated. Gina was very nice and willing to work with me!

I really like the staff at this location. Very friendly and helpful.

Efficient yet still friendly!

Gina was great ! Very quick service very nice

Mr George was very helpful, always with a smile on his face that I could see through his face mask , he makes me feel as a valuable customer, as a VIP Thank you Mr George !!!!

Great customer service. Will refer friends and family here. Wonderful people!!

I came looking for a unit to put some extra stuff I had at home and thanks to Gina I left with the feeling of being treated like at home. She went far and beyond to help me get the best deal, with patience and right information. Awesome customer service!

The customer service/communication from Public Storage is excellent. George did a great job getting me all the information I needed and finding the perfect unit for me. Setup was fast and easy. Clean facility. Highly recommend.

This place is great! Gina offers excellent service, always helpful, always friendly!!

Good place for storage. Katrina was very helpful to complete the logistics on time. Very clean place and good location.

Gina was so friendly and helpful!! Definitely the place to go for your storage needs!!

Gina is a beautifull person.

Buenísima atención por parte de Gina,complacido con todo.

Awesome customer service..

Clean and friendly

Gina is a great help!! Wonderful customer service

Gina and George are wonderful! I had a shed short term until I was able to move in to my home. Gina took me to see it so that it would be satisfactory. It was clean and ready to go. Gina walked me through the process and was very kind. I'll definitely use them again. Keep up the good work!!

I Was helped by Gina. She was excellent! Our experience was great & I highly recommend! Service was prompt & quick

Gina was super helpful and thoroughly explained our options and provided good solutions

The team member was insightful and very knowledgeable she got it me through the process effortlessly I really appreciate what they did for me and will highly recommend Public Storage to family and friends

This facility floods. We were one of the customers that didnt get informed about it flooding until 5 days after the flood. I lost a lot of family heirlooms and all my kids baby pictures. They didnt blink one eye. They simply gave us 4 days to move our belongings because they stated they were going to remodel so it wouldn't flood . (This was right when they were switching ownership....) I live right next door all they did was remodel the office and paint the storage units. Be forewarned. If you're willing to risk all your items flooding then come here

Gina was very helpful loved the service

Since Public Storage took over this location, my experience with them has been nothing but great. The local rep, Gina, has been sooooo helpful, making up for all the negative incidents with the previous owner. She is knowledgeable and has been caring and forthcoming with her comments....makes me feel like it's "home".

This location was very accommodating. Gina and Leah worked with me prior to moving in with several changes. Gina was very informative during the "check-in" process. Location is very clean

Just got my storage unit today! Z & Gina both helped me with the process, it was fast and easy! & their prices are great. I definitely recommend them if you need to store your belongings.

Had a busy day and needed to get some things settled Z was very helpful her customer service was exceptional and i was able to continue my day like normal

Gina was amazing she was very helpful and gave us a good time overview if the place thanks to her we found a great storage place

Great customer service. Z was very helpful. Definitely will be back.

Zalayah was very nice has great customer service

The person that helped answered every question was polite and I was very impressed

Gina and George were amazing! super friendly and provided awesome customer service!

the experience was amazing. we got help from Gina. She was very kind and very helpful. Made things quick and easy. I highly recommend!

Ms Gina was great and funny... She was very informative as well...

George was very attentive and knowledgeable in all aspects of my storage needs. Friendly, kind and made my storage experience awesome. Price is comparable to those other facilities in katy.

If you're ever in need of storage stop in this location and speak with George his customer service and knowledge of self storage has to be one of the best. And a really nice man.

Worst experience ever! After tropical storm Imelda the they opened my unit and “throw away” over $2000 worth of tools, tools that were packaged in plastic boxes and that couldn’t got bad with water. I filled a claim and they said they weren’t responsible for anything because they “called and emailed” me before cutting my lock. Big lie, I got no email or call. I lost a lot of tools that couldn’t go bad with water. Plus the payment went from $95 to $120 out of no where.

All the staff are very friendly & helpful

George was very helpful, made my transfer to another unit very smooth...

Just wanted to let the home office know how great of a job Gina and her staff has done during the transition of ownership to Public Storage. Not only was it a standard transition but Gina and her staff had to deal with a major flood of the property and she has been fantastic. I recommend this location and want y’all to know Gina and her staff are great Butch

Great service

Do not move your stuff here. This property floods. Called and checked to make sure the unit was ok and items were fine. They said no units flooded just the street in front. This was a big fat LIE!!! THE UNITS IN MY BUILDING ALL FLOODED. I like public storage and trusted them. Told me I am sorry and said do you have insurance. We are not liable for your things. You are LIABLE when a person from your company lies and says everything is fine and its not!!! I am in the customer service industry and I get not admitting fault to protect yourself but don't give people a false sense of hope to look good and then turn your back on your customers. This will ruin your reputation and kill the bottom line. Trust is worth a lot more than a good cash flow line in the long run. Stay away from this place

Gina was wonderful

Great manager

Beautiful place to be ,I recomend

Nice people great service

I've been at this location at the beginning of this year and I've had no issues or problems,, Actually they have been awesome,,, they even contacted me when I put my lock on wrong and my storage was still unlocked,,, Mr. George I believe is his name is very polite and generous wen it comes to customer service,,,He made sure to answer any question I had and made sure I was aware of any changes that were made now that y'all became Public Storage,,, Thanks,,,

Like the new

I've been using this storage facility for a year and the staff has always been great and super nice to me. I was nervous to learn it will now become a Public Storage but after my visit this afternoon, all my nerves disappeared. I met Gina and she was awesome! She helped me set my account up and made my paying experience painless. I'm really excited to see all the upgrades and improvements that will soon come.