Rise was very kind and good and resourceful at helping me when i came in the store
Easy in & out very clean buildings * property..Might lives on site
Customer service was excellent and the space was more than enough very immaculate and clean place will recommend if you need a place to store your goods this is the place.
My family is looking to store in the area, Davin was extremely helpful and the property is so well kept
Rose was super sweet and helpful. She is just an absolute amazing woman. Enjoyed the interaction with her
I’ve been pricing and looking for storage unit for about 2 weeks now. I made an online inquiry and Rose called to follow up a week prior. Initially I was going to go with a lesser expensive storage unit but it was Ms Rose follow up and her warmth through the phone that I changed my mind and ended up going with Public storage. When I arrived at the location she was even nicer in person as she was in the phone , even through they where more money i still went with Ms Rose at public storage . If you’re looking for a clean facility with awesome staff go see Rose at public storage
Great service I think the lady that helped me name was rose and she was very kind and helpful. Better then a lot of other storages I’ve used in the past
Kailey and Rose helped me with my payment and the service was so perfect
The customer service here was so amazing, Kailey was so helpful in every way I really appreciated her help
Kailey was very detailed in explaining the spaces at this property and prices
Dannielle at 25935 was the best in every way. Thank you for your excellent service.
Rose is amazing, she gets an extra mile helping me.
Place is so clean, electricity plug connection, high ceiling and spacious driveways. 🤩
Thank you so much
Kyrstynne was fast and efficient with my rental and she “ROCKED”!!!!
Cherame was helpful great customer service good place to rent. Thank you
Rosa helped me decide on which unit would best fit me for my vehicle and was able to answer all my questions. :)
Cherame she was very professional and friendly awesome customer service.
Jedrek was so helpful i enjoyed the service.
Elvira Muy buena atención al cliente, me ayudó agarrar un espacio para mi carro
Kudos to Marquel at Public Storage in Houston by the highway. She went above and beyond when I had been struggling with renting online. Walked me over to look at the unit. Checked for alternatives. Courteous and professional, she made the experience super satisfying. Thank you, Marquel!
I've had the unit 1 year and the rate has gone up twice to nearly double the original rent. $201 -> $281 (40% increase) -> $339 (20% increase). Total bait & switch. Do yourself a favor and find another storage facility that doesn't rely on predatory practices.
Elevator is down and you don’t even have access to the stairs. Fat female from the front desk too fat to even walk and had me wait for over 30 minutes for her to open the stairwell door.
Storing my vehicle was easy thanks to Marquel. Her knowledge and clear understanding of the storage process and parking layout made it an overall quick in and out process. Thanks to that I was able to maximize my day and get a few more things done that I wouldn’t have been able to do otherwise. Thanks again!
Cherame and marquel helped me with fixing my account that was in shambles. They were both informative through the whole process and helped me extremely. I appreciate all their help and time
Edit 2023 - in mid-2022, the facility’s gate was apparently broken and left open over the course of several days by mistake instead of being closed nightly as per their normal practice. During this time my travel trailer was stolen, driven out through that gate after hours. Although I had taken precautions to protect it (hitch lock, wheel lock), and the gate malfunction was out of my control, the facility offered nothing and this big business certainly has their contract buckled up tightly, as it basically says regardless of the condition of their security measures, they are in no way liable. Keeping two stars as the manager was very kind, and almost as upset as I was, but I won’t be using a storage facility again if I can avoid it, and certainly not Public Storage.
Edit - 18 months later and still a great facility! The staff has been helpful and courteous, and are good about keeping an eye on things. I had my RV out for a couple of months at a festival and they called to make sure all was okay. Also, they recently upgraded the keypads so that the app controls them. Overall excellent experience to date!
Original review: I set up my unit a couple weeks ago and so far so good! Great location with excellent service from Jennifer and Diandra.
I rented the largest unit available at this Public Storage location in August of 2022 so I could store my household items while I travel the country in my RV for the next few years. The price was slightly higher than some other locations, but I was ok with that as it seemed to be secure.
4 months later I get an email stating that the price is going up $100 a month (27% increase). I'm not near the location anymore and forced to pay close to 2X what other locations in the area charge. On top of that I rented the largest unit available so moving would be a giant PITA.
Not sure if it's correlated, but I received a strange call saying that my $60 circle lock that's on my unit is not approved. I stated I couldn't change it, because I'm traveling. Shortly after that I received the price increase notice. Could it be their way of probing for price increases??
Seems like predatory practices... renters beware!
September 2023 Update: I have been paying the increased rent and got another notification today that my price is going up again. Within 1 year my price went from $276 to $416.
October 2023 Update: The district manager was able to work with me to bring the price back down to what it was when I signed up for the unit. I'm grateful that I can cancel my flights and not interrupt the trip I'm on just to move my stuff.
Danielle is a very happy lady. She’s always smiling when I see her and she’s always so willing to help out. Thanks for always being so kind.
We’re very glad we went with this public storage. Danielle was very helpful and took care of any issues that popped up for us. She’s the best!
Danielle is very helpful. She came to a property that needed help and she’s been working hard to fix the issues. She’s quick to respond and will stay past closing to finish helping you. I’ve been here at this property for over three years and she’s a hard worker.
Keisha is awesome! She is so knowledgeable and helpful! She made my experience easy and stress free!
Great Customer Service! Kiesha and Danielle were a delight to do business with and handled my Needs with ease. Highly recommend
This facility is wonderful it says clean the atmosphere is good. In my experience Keisha Sims always has a welcoming smile and is very knowledgeable. 10 out of 10 highly recommended
I don’t do this often. But, I just had to come & write about the experience that I had with Miss Keisha. I tend to ask a lot of questions!! Not once did she get upset or try to rush out of the door. She was very patient, calm and made sure that I fully understood everything before leaving! Thank you for everything Miss Keisha! You were a great help to my family & I.
I had a wonderful experience Keisha Sims especially she was very warm and welcoming.
this place was awesome very friendly staff Kiesha helped me especially
The staff is professional with a high level of service. Especially Shawnna, who deserves recognition for her work ethic & friendly demeanor. Great work!
Shawnna helped me so much, thank you
Shawna is very professional and easy to work with. As the office manager, Shawna makes me want to give all my storage business to Public Storage at Jersey Biage and 290!
Shawnna and Keisha helped me quickly and efficiently thank you
The staff on-site is excellent and helpful- I had some issues due to a broken elevator that limited access to my unit, but the district manager called and helped sort things out to my satisfaction.
Phenomal on site staff! Shawna went above and beyond to help me find a unit that fit my needs. Highly recommended!
Polite, Professional and Profient , Property Kempt and Clean , clear of garbage & even Eye sores! Dannielle and Shawnna were absolute life saver when it came to helping me with my needs and getting all the information I'd need to make this an as Smooth Experience as any other. OUTSTANDING JOB JERSEY VILLAGE PUBLIC STORAGE!
Shawnna was an absolutely incredible help with everything!
I rent a unit here here and definitely this is the best place!! Safe location & very professional customer service ever!!
Shawna and Shirley are absolutely the best. They're both courteous, prompt, and overall a pleasure to work with. Public storage should be proud to have these two young ladies on their team. I would most definitely continue to store my items with them.
Ms. Keisha has been a wonderful customer service representative. She is reliable. She takes her time with the customers plus she make sure everything fit your needs.
SHAWNNA WAS GREAT AND HELPFUL. THANK YOU
I loved working with Shawnna and Shirley! I’d highly recommend! More than helpful
Shawnna and the team are just super helpful with my rentals.
Shawnna & Shirley were very professional, helpful and sweetest ladies I've work with. If you ever need a storage please come over and see these ladies.
D. Diamond
Shawnna was super helpful and her customer service was perfect she need a raise lolz
Cherame and Shawnna are amazing they help pick parking space I like it keep up the good work lady's.
Awesome help Shawnna
Appreciate her attitude
Shawnna was helpful in getting my storage
Thank you I appreciate
Shawnna helped a lot thank you
Great business and property manager Aiesha
Edit horrible one year later, no body answer phone no one knowledgeable about what's going on. 0 help calling customer service in a emergency situation.
Came today to load my stuff into my unit and i need some quick assistance, Shawnna at the front desk was extremely helpful and very polite to communicate with.
This is the best location if you need storage. The management is super professional and they definitely go above and beyond to help in everyday possible.
Shawnna and Shirley were great help
Shawnna WAS VERY HELPFULL,TRULY A PROFESSIONAL AT HER JOB
Shirley was very knowledgeable and helpful in answering all my questions. She never made me feel like she was bothered by my endless questions. A valuable employee!
Ms Shirley was a great help thanks so much.
Shawna Is a wonderful employee. She helped me today and is very courteous and very knowledgeable. She seems to have a lot of experience and expertise. She helped me with my problem today. I have been renting storage units for a while and the best I've ever encountered. I hope she is the manager there for a long time.
I went to rent a space there and the person who attended me (Keisha) is very kind, she has a very good attitude and is friendly, she was really patient with me and helped me choose the best for me, excellent experience
Ms.Shawnna there was so helpful and nice, I highly recommend yall to go see her ❤
Shawnna was extremely knowledgeable helpful and very nice and caring. 10/10 recommend this location to have all your needs met. Thank you so much for an easy moving experience!
I help a friend
It was nice
Shawnna she's been a great help on getting a storage fast and easy .
Shawnna was very helpful to me nice lady
Shawnna was great. She explained everything and was very nice!!!! Definitely give her a call for all your storage needs.
Shawnna was Fantastic in helping me Thank you
Shawna at this location is awesome. She was able to help me find the perfect storage. She is friendly, and very professional.
Keisha's customer service was awesome
Super easy to rent online. When you show up for the first time, you'll already have instructions via text, and the lock is waiting for you there!
Shawnna is always helpful and smiling.
Shawnna was the greatest to get me in to a space, fast and easy and gave me all the information I needed. Great! Customer service 100% recommended. 👌
Shawnna was nice to my mom and always good to us when we came in. Respectful and kind.
Shawnna was nice and professional
Thank you!
Shawnna Donna was very nice and helpful and she also mentioned she upgraded the cameras which is good I'm very pleased with that thank you
Shawna was a breath of fresh air. She made us feel very welcome and answered all questions.
Shawnna is great! She was very helpful and polite!
Shawnna is a great manager @ Public Storage and I appreciate all her help.
Shawnna was very helpful. Easy, fast experience thank you
Shawnna is very personable! Thank you for your help!
Great Service. Very friendly staff.
Wonderful experience and very helpful. Fast and easy process. Would recommend to family and friends
Really good services. Nice manager, friendly. I recomend it.
shawnna and cherame give good service and nice ladies.
Shawnna was nice and informative. Helpful lady. Thank You
I hate this place with a passion..your stuff is not really insured under their policies..and if you have to file a claim it will take you up to 6 months for any type of results..
My storage was broken in too and they did nothing to secure my remaining property, the unit was left open and other people had access to my remaining items..
This place is not where you can trust your personal items to be sercured..
Shawnna Was A Great Help Getting My Rv Parked Very Easy Simple And Fast Proccess Setting Up As A New Costumer Best Costumer Service She Goes The Extra Mile To Make It A Smooth Process
Shawnna paid great attention to us and we rented from her. Thank you.
Shawnna helped me get storage. She is nice. Thank you very much
Shawnna and Sabina helped me get good storage. Thank you!
Shawnna is nice and hélped me get storage
Amazing customer service! Shawnna is an amazing property manager. I definitely recommend storing your items at this branch!
Shawnna was helpful in getting me my storage and very nice
SHAWNNA WAS NICE AND HELPFUL
Shawnna made sure I got an ideal spot to store my trailer, thanks for your help!
Clean, professional on-site team, and was able to do everything online. Great prices too.
Shawnna was very helpful and kind she help me set up the public storage app and helped me with other questions and concerns glad she is on y’all team 🦋
Shawna was very nice and helpful
Cherame was very nice help me get the space i needed. Thanks so much.
Shawnna Very nice very helpful very knowledgeable.
Shana was a very great help
Awesome service from Mrs Shawana, great service really had a great time with her
Way to get in way to get out.
Not always buzzy with people
Shawna was a great help in showing us several units and answering all our questions. She did everything with a smile and wonderful personality.
Cherame was professional and very helpful great customer service. Thank you so much hope this reaches you
Only because there is always room for improvement
Aiesha
Great customer service.
Answered all questions.
Walked in to public storage and Aiesha was a big help! She referred me to the best size. Once I asked about the length of time I would be storing she advised I get air conditioning unit. She does a great job!
Aiesha was real nice and knew what she was talking about, good customer service and helped out a lot.
i cant remember the lady name but she was very nice and helpful
Aiesha was a great help in getting my space rented. Was very helpful getting me to use the app to help me with any of my rental needs.