Public Storage Self-Storage Units at 6456 Highway 6 North, Houston, TX

My uncle has a unit here and he is very satisfied with the custom service Joana has given him the few times he went there he is very happy that she speaks Spanish because he dosent speak or understand English very well .

Drea has made my moving process into storage so much easier with her friendly attitude and willingness to go above and beyond for her customers. I highly recommend this location, mostly because of the property manager Drea. She is always courteous, prompt, and kind. The storage unit im in as well has a drawstring light and so far no issues with the climate, insulation or pests like I have had at previous units. Plenty of space for up to 3 rooms.

Great customer service very home welcoming, very helpful, excellent customer service 10/10

If you want to get information about storage units available Andrea is the one too ask for that young lady took good care of me and recommended a better option for me keep up the good work Andrea your customer service is magnificent !

I’ve had such a great experience from the first day I stored my belongings. Management is amazing and have had such an experience thank you Draeh and staff Godbless.

Drea at Public Storage provided excellent service! Highly recommended!

I am leaving another review because I recently had to get storage space again. I went directly back to The location at Hwy 6 and Little York (store # 20418). When I tell you all that "Andrea" was once again so helpful. She helped me find the perfect size unit for my belongings at the best price. We all know that life is very challenging right now, but Andrea made sure to go above and beyond making this stressful time go smoothly. She was very knowledgeable, and informative addressing any questions I presented to her. She is always so friendly with a welcoming smile. I will always come to her whenever I need to put things in storage. I will also refer her location to anybody that I know who may need safe, secure, and clean storage. Thank you Andrea for all.of your help. 😁🙂😊 Andrea was very helpful when I was looking for a storage unit. She went above and beyond to assist me. I will definitely recommend this location to anyone that needs professional, safe, and reasonably priced storage.

Thumbs up to Ms Sharon H filling in at location #24118. Her customer service started over the phone an immediate response to my voicemail call and after I actually came to set location she extended over the top customer service . Although in business it ‘should’ be a prerequisite, but the world in which we live it’s a rarity and I wanted to say , THANK YOU , Public Storage for having a precious gem as a part of your staff and team !

Came in to get information about a storage and drea was the best she gave me amazing prices and great information that I needed. Thank you dreams for everything you have done. Update I spoke with a lady name Sharon and she is great also.

Drea was a great help to me I came over to her facility, looking for a unit she (Drea,) made a suggestion for me to get the next size up unit. She was a blessing because it was an exact fit for the things that I had. She a asset to the company really nice and professional and very acknowledgeable about public Storage Storage space she knows exactly what customers need even (5 stars across the board.) Even though the facility is old it's very clean. I had to use the elevator several times but, it's Self explanatory. My 3 year old grandson could operate it. And Drea was in the process of cleaning up the building. On the floor that I was on. No issues with any rats or bed bugs I go to the facility quite often and even went and bought mattress covers at Dreas suggestion. Thank you Drea.

Drea has wonderful customer service!

The facility is old and looks straight out of a scary movie. The indoor storage only has 1 elevator that is pretty small and you must keep entering the passcode to use any door even the elevator. There were roaches in the unit I was using and they don’t maintain the units clean or the lights. Overall for an outdoor storage it is good but for indoor it is super inconvenient.

They have the best customer service ! Andrea represented their company with the highest integrity .

Drea is a very helpful person an a nice person

Been back to this location and I'm still impressed by how nice Drea is to customers. My favorite location to ask for information and receive great service.

Drea was very helpful and even looked up other options/ deals to accommodate me. Great energy and will make sure you walk out happy

Very nice experience renting a place in this location,miss Mary was a very kind person,thanks for her time and attention!!

Danielle was very down to earth and friendly!!! 💙💙💙 Definitely recommend!!

Very pleasant visit there. The employee name Drea went above and beyond to make sure my needs were met. I give her a 5 Star for her professional customer service. Thank you and will recommend this place to all my colleagues.

Andrea has help me out with my questions and my concerns and even showed me around. That was very professional. Great asset to the company.

I would like to give two thumbs up to Andrea McKenny for all the great help. She really is a great work

Drea was very knowledgeable about the units Drea answered all my questions quickly I left knowing that I was well taking care of and she has pleasant personality. I had a 5 star experience

Just like I remember. Drea thanks again my family and I really appreciate how patient and kind you were. I would definitely recommend this location.

Drea is an amazing person

Was going to get a storage but it looked so ghetto I turned around I couldn’t leave my stuff there sorry but the outside needs to be updated badly

Wait 20 min for them to not even help me told me it’s closed the person on the phone or manger of the place should of told me so I wasn’t just waiting for nothing

Drea did an awesome, quick, and useful advise and instructions.

Awesome establishment, everyone is amazing! Especially Drea, she is always the here to help me with a smile

Great place, Drea is awesome and very helpful!

I had a wonderful experience thanks to Andrea! She was very professional and helpful! She gave me a detail description of the prices and how the process worked! I wish more people in the service industry was like her 🙌🏾

Drea was very nice calm and patient with me love her assistance

Drea is very knowledgeable and knows her job and got me all the information I needed for a storage

Dréa is a great person and is very helpful

Drea has great customer service skills and always has a smile

Drea is so awesome at helping my find a space in such little time she is a great asset to the public storage team thank you

RAT INFESTED & BEDBUGS GALLORE!!!. I regret ever renting this place to store my mattress, furniture, clothes, shoes, storage boxes, etc. Everything I had in here, got RAT INFESTED and I brought them to my new house without knowing!!!. As a result I lost all my furniture, my mattress, cause the bedbugs were eating me alive!!!. I don’t recommend this nasty place at all, find a new storage place, where your stuff won’t be RAT INFESTED, this is DISGUSTING!!!.

Andrea was the absolute best helping with my unit I would recommend 10 out of 10

Drea is really great and always has a positive attitude and knows her job well

I will not rent a storage here again the person that help me was rude ....and it was my first time getting a storage. And that's going to be my last time

EXCELLENT PROFESSIONAL HELPFUL AND KIND👍

Drea was great with her service. I had a great experience.

Great customer service. Cameron is super helpful.

Andrea was above and beyond with helping with me with my needs. She was truly amazing and very detailed when answering my questions.

Amazing service from Zack. Thank you!

I've rented a small space since 2018, my rent has went up $20.

Great job thank you….Cherame

Keisha was such a sweetheart today. She has a delightful spirit and was very helpful with choosing the right unit for me.

Called to inquire about a space and Drea did and amazing job at informing me on the right size space for my needs she is a good asset to the company

We came to move some people out and drea was a wonderful help

We came to public to help clients move out and Drea was a great help

Drea was very helpful and patient with me when renting a storage unit. This was a very good experience! Thanks Drea!👌

Came in to get a storage unit and Drea helped us out alot!

I felt enlightened about what Public Storage had to offer with the assistance of DREA. She was kind and professional and patient with assisting me with the app.

Drea has such good customer service.

I called this facility to inquire about a few different unit sizes and rates, and I spoke to Andrea. She was extremely helpful and was able to assist me with everything that I needed.

Andrea was extremely helpful on my visit. Her knowledge and will to help, gave me comfort. She showed me that she had excellent customer service skills and it was extraordinary. Thank you for your assistance.

This facility is the cleanest I’ve had the pleasure of visiting. The staff is friendly. The property manager is very helpful with any questions and confer I’ve had since leasing . Overall 5stars

I called and inquired about a space and drea was great in getting the information I needed to store my belongings

I stopped by the other day to inquire about a few storage units, and I was assisted by a young lady named Andrea. She was very helpful and answered all my questions.

Drea was very helpful and patient with my request. Would highly recommend.

Thanks drea for helping me with a unit you were amazing

Thank you so much Andrea for the great customer service and conversation

Drea is the best! She was quick on her feet to make me feel welcome and asked how she could help. She is an asset to this company. Thank you Drea for everything you did for me.

Thank you Drea for all the information that you gave me and with your assistance you were a tremendous help. You are truly an asset to Public Storage

Andrea was very helpful she went above and beyond to help us get the unit we needed! Great customer service!

Andrea is the best person to speak to about renting a storage. I would recommend this storage to anyone, especially if they work with Andrea. She was very thorough & helped with any questions I had.

Andrea is excellent at customer service and answers any questions you have. 😀

It is a good place and Andrea McKinney is a very wonderful person

I inquired about a unit an adrea was very helpful

thank you so much drea !! great asset to the company

A big shout out to Andrea, for assisting me. On yesterday at public storage. You was very helpful. You answer all of my questions. That i need to know.

I called the other day and I would like to give a huge thank you to Andrea she was very nice and professional

Thanks for all the help Cherame!

Cherame is amazing every time I come to this location greet me with a smile.

Thanks drea for helping me with my e-rental

Booked a unit online and got there on my move in date and no one was in the office during business hours. The lights were off even and I was unable to get my access code. Money and time wasted!

Sam was a great help and very professional the entire time she assisted me.

Sam was very helpful and patient with me!

Drea is very helpful great great on coustmer service . Goes beyond call of service to help people understand their bill . With their storage room . She treasure to public storage.

Drea was very helpful and answered all questions I had . Great customer service

Drea is great 👍🏾 I love her💕💖

Drea is Soo nice and helpful I will be coming back!!

Drea was great at helping me look for a parking space for my truck although her property did not have any available

Thank you Sheila for all of your help. You were very nice

I purchased a auction unit from location and was given 2 days to clean it out. Every time I went to pick up items no one was ever in the office. I don’t want to write this review as the lady in the front was very nice when I first went but I could never get inside gate without code because of the process. But how am I supposed to pick up items when I can’t even get in? I had to call 3 different people just to speak to someone who could finally help me out. Very frustrating. Also I went Saturday morning at 9:30. There was a sign that said the lady would be back at 9:30 but it was 10:30 and still no one. There was also a customer waiting the whole time with me and come to find out no one would be there til 12:45. Like come on get it together. You have people waiting outside for a whole hour.

Well , everytime I go make a payment there's not one at the office , put a sign certain time to come back but that didn't happen... I started paying $66.00 dollars por my space 10 by 15 feet , and after 3 months went up to $ 88.00 dollars , and 4 months after that went up to $ 116.00 dollars... I definitely not recommend...bad service , the increase too much....

Ms.Drea was very helpful she made my day by helping me. She was very efficient and friendly. I Recommend this location.

I had a wonderful experience at public. storage the customer service advisor Drea was real helpful in assistance me with all my concerns.

THIS LOCATION IS AWESOME! MS DREA, THE PROPERTY MANAGER IS VERY KNOWLEDGEABLE AND VERY HELPFUL. SHE MET ALL MY NEEDS AND IS AN ASSET TO THE COMPANY.........

Andrea was very polite & professional. Very knowledgeable of her job & answered all of my questions & concerns. Will definitely recommend this location to others.

Drea was very helpful and extremely nice. Loved dealing with her.

Absolutely happy with Drea’s help at Public Storage to get the unit I needed!

Drea was great! I recommend this place! Really good costumer service!

Drea is very helpful, all the registration details took just a couple of minutes and the whole process was nice and smooth. Good job!

Drea is the best! Great customer service! She explained everything, showed me where the unit was and was just an overall joy!

Drea was great!!! Very helpful!!!

Melissa was very helpful in locating me a storage but than she was transferred and Drea filled her position. She was equally as helpful in locating me another one and also always very professional and kind during this stressful time. Thank you Drea!

drera IS THE BESSSTTT!!! good with employees and helped a lot with finding a storage for my aunt. :)

I've had my unit for about 3 weeks now. When I first received my unit the light wouldn't turn on and it still doesn't. The elevator has been out of service since I moved in making it extremely hard to put things such as furniture away since my unit is on the 3rd floor. Overall though I'm just not satisfied with anything.

Excellent service on everything she did an awesome job Drea

Great customer service by Melissa. Always giving me curtesy call reminders. Such friendly faces. I'm so happy to have found this Public Storage location.👍🏼

Excellent service.. thanks to Melissa she was super helpful..

Excelente lugar y excelente servicio . Melissa es muy atenta con los clientes.

Good job Melissa with the property!

I needed a place to store my furniture while repairing my house due to the February freeze. Melissa was on duty back in March and she was very helpful, cheerful as well as professional while helping me rent a storage place. It was a very stressful time in my life and Melissa made this chore pleasant.

Lasorda wad great

Mrs. Christina was such an amazing help. She really help us a lot with our move out.

Kim A was so awesome i waa in a hurry. She went out of her way to help me sign into the app. Very friendly. Most people don't go the extra mile any more. Great job.

I LOVE THIS PLACE! Besides the cleanliness, the customer service is incomparable. Rates are reasonable and the fees aren’t even ridiculous like other places. HIGHLY RECOMMENDED!

Christina is the absolute best! She is so helpful and has great customer service! That truly goes a long way!!

Great customer service and very kind employees

The manager of this location is so nice she answered all my questions and was just overall very helpful my storage is so far away and I had no idea I could pay at any location. Even online makes things so easy

Melissa was amazing. I was very nervous about storage she made me feel comfortable. The location was really clean as well. Thank you Melissa

Cristina helped me with my unit and was a great help. Thank you for employing professional and nice people to help with storage needs. I do wish the hours of access was different but I knew what I signed when I signed it. Thanks Cristina for all your help

Clean , fast, and professional. The kids are extremely tall in this photo btw.

The manager at this Public Storage location is an absolute sweetheart. Its not the closest location to me but I rented for the second time here just because she is so awesome to deal with.

Bianca was amazing and was such a delightful person to interact with I was shopping around but after meeting her and the place she runs she definitely has my business 10/10

Melissa always has a great attitude and knows how to help always . I always feel that I can ask her anything and she knows the answer. Thanks Melissa

I held a unit for about 2 months, service was great from multiple personnel I dealt with during this time. I was able to move to a new apartment and unloaded everything out of my unit on 6/15/20 and was told I can just leave the door open and they would handle closing my account. Easy peezy. I only have one complaint, but its not the fault of Public Storage. When I was moving my items out, I observed at least 5 roaches crawling on my belongings. I have never had roach problems at any place I have lived, and definitely did not have roaches when I moved belongings into the unit. This could only mean other unit tenants moved in belongings that did have roaches.

Great service and very thorough when answering questions.

The manager Ellen at Public Storage was so great today! Helped me out fast and efficiently, made sure it was perfect for my belongings. Very appreciated🤗

Mrs Kenitra was so helpful I’ve been homeless for a while now and she has helped me so much. May God bless her her customer service is the best

I had a great experience with Nicole. She was very helpful and knowledgeable. She gave me all the information needed on how insurance related to the storage units. She also advised of my personal rental insuranc .

Great district managers great management great staff clean and safe place to store.

I stopped by public storage to possibly rent a space. Ms Ellen Johnson was very polite had excellent customer service she showed me a potential space and also answered questions I had. Looking forward to renting. The store was very cleaned. Keep up the good work Ms Johnson.

Nice people just nice cant say anything else

Kenitra was very helpful

I just had to let everyone no how great the ladies was at this location they made me feel so comfortable they even called me to ensure that by space would be safe for me I was here for two months had to move into a new apartment my new apartment was too small I feel so comfortable to come back to this location to do a smaller space for my storage 4 a year they assured me that everything would be say they are so polite just want to say thank you to miss Eenita and miss Ellen for helping me with my new storage home you ladies are awesome 🤗

Love my nails and great customer service first time here will be returning as a regular

The woman working was extremely helpful.

I was able to experience a nice and pleasant lady name Kenitra when I went in and visited the location to pay for my mother. She was very prompt and attentive made my day based on how my day started she turned it around I recommend it to everyone that I know! Great Employees ROCK!

Kenitra was excellent with service

Ms. Kenitra was so helpful I am new to the city and did not know where to store my belongings and she helped me so much she is a blessing. Please come to this location it is clean and everyone is soooo nice and helpful.

Kanitra was amazing

Kenitra was amazing she helped me she process was very fast and friendly and i really appreciate the great work by far the best person to help assist

Stop in looking for a small space to store some extra things & I was very impressed. The site was so clean & the manager Kenitra was so pleasant & helpful. You can tell that she takes great pride in making sure her customers are happy. She made everything go so smooth& easy for me. Thanks a bunch Kenitra!!

Stopped by to inquire about storage pricing and options and was pleased with the response and customer service shown by Kenitra. She took time to explain all options and answered all my questions.

Kenitra Jones was great and I appreciate her services

Worst storage ever. DO NOT RENT STORAGE HERE, find a different storage place to rent, They are thieves and liars and will charge your account again and again even when the account is confirmed and closed. I wrote a letter 30 days before i vacated the unit, called 3 times and they confirmed twice and even then still being charged. Worst property management ever.

When I called and let Michelle “the manager” know I might be running late she told me if that’s the case she wouldn’t mind holding the door for me. that alone was awesome of her, once I got there I found the facility clean and well maintained. Getting through the rental process was a breeze and I felt more like family than just a customer number. I have always been loyal to company’s that go above and beyond for its customer. Long story short public storage will have my Bussiness for quite some time. “Update” Unfortunately Michele was no longer that months later. The elevator broke down and moving from top floor was a nightmare. Customer service could not help me with squat . Ended up getting feed for being late , ummm hello no elevator . 800 lbs generator huge couch’s. So ya thanks public storage. It’s weird how fast a place CAn go downhill

Clean facility and Jennifer was amazing, very helpful. Got everything done fast and with no hassle.

I hate this facility. My unit was broken into and they didn’t give me time to get the rest of my things out of the unit. I had one of the team members that understood and was very helpful. But the other one, Kenetira was very rude. Every time I came she was eating, on her phone, or never had the office open. She always had a attitude and wasn’t helping the situation. My things were molded. The building never felt like it was climate controlled. I hate it here. I would have gave the facility no stars if I could.

Jennifer a+ service!

Jennifer muy amable y muy linda persona me ayudo mucho

Jennifer is great !

Jennifer the representative was very friendly very helpful great place to store your stuff

They answer my call in no time, unites are clean and custumer service was great!. Thanks to Kenitra did a great job.

Jennifer lowe es una exelente travajadora muy amable con los clientes y responsable en su travajo

The service was excellent I really like storing my stuff here there was one lady that was super nice and sweet I think her name was Jennifer she was really helpful and nice Just a very positive attitude and a very good customer service . I highly recommend going to this public storage

Excellent customer service and very knowledgeable about storage spaces.

Tailar was amazing she had excellent customer service she helped me get in.

Checked-in at the Public Storage on 6. Great service by Ms. Tailar.

Tailar was amazing and helped me out so much thank you

Great service

All my friend's things are molded out. The person at the counter JUST told us they keep the CLIMATE CONTROLLED temperature between 78-80°#! Shiiiiiii she may as well have left it sitting OUTSIDE!!! HIGH ARSES!!!!

I came into the location to just inquire about prices. This location has the best customer service. Tailar was amazing she showed me the unit and things that would be very beneficial to me and my belongings. I can’t wait to move in! Thank you so much Tailar for the amazing service!

This facility is clean, safe, and easy to get to! They answered my call in no time and I was able to get a unit same day. Tailar is also awesome - so helpful and friendly. She was very polite and patient even when I was getting slightly frustrated. I feel confident my stuff is safe with her around the facility! I would recommend Public storage to everyone but more specifically this location is beyond amazing!

Tailar had good customer service!

I have been storing here for years and I have never had a bad experience. Tailar was very sweet.

Tailar and Roscio where amazing they made the process so much easier. It was a in and out deal I loved it

Tailar was great !

Great prices for storage. Was able to use my own insurance that extends to my storage rental, and provide my own lock. However the facilities are less than desirable. Only one flat bed dollie to be shared for the entire facility. Certain things are noticeably in need of repair, and have been since we first started leasing here, a few months ago. No signs that any attempts to make the repairs are evident, either.

Eugenia was great helping get everything started for us. Very friendly and efficient.

Eugenia was very attentive! Showed me multiple units and assisted with checking status at other locations.

Dissapointing. The monthly rate, i have to purchase their own lock for 23, service fee 24, their own insurance minomum 15 xtra a month, u lose ur property if paying late.

I called in to ask questions about renting a storage unit and the manger was very helpful

Nicole provided excellent customer service!!

I came into pay my bill and the young lady was very sweet an attentive she is 👍 great

Best sales person , GREAT JOB SHES DOING, very nice and help me with what I needed.

Sheila has wow customer service!

Good Space for storage

Very professional and friendly great relations with customers. All of the above when it comes to customer service. Thank you sheila

Jennifer was awesome and super hot 😉

Sheila my representative was very professional upon move in. The lobby does need more chairs as there is only one chair in the waiting area.

I came in to get some boxes because I was moving extra stuff around the house. Sheila was very helpful in belong me to get the sizes that I was looking for. It was very clean. Sheila was so nice and had very good customer service. When it's time to move to a unit I'll definitely be coming here.

Sheila was fantastic. She walked me through everything thoroughly and answered all my questions. She provided me great customer service and I look forward to having my unit for months to come.

Had a great experience Sheila was managing everything thing regarding my unit and she did a great job Had a lively experience

Alicia, was the best hands down. Customer service is threw the roof. She was great helping me understand the products and the rules for the storage. Good luck on everything.

Sheila was such a big help! So sweet! Not expensive! Store your stuff here!!

Just got my storage space & it’s perfectly spacious.. Jess helped me pick the right size for my 1 bedroom house .. he was amazing & fast, he also informed me about covering my precious furniture with Saran Wrap (which they sell in their office) .. I was in & out of the office with my keys & very own gate code within 15 minutes! I highly recommend asking for Jess when coming to this location on Rodgerdale!

Excellent service and very informational and helpful clerks... very pleased!

Awesome, Service and fast,Alicia is Great!!!!!🙂

Ms. Shelia was very helpful and sweet. She made the process easy and quick!!

Sheila was very helpful and helped us find the perfect size unit!

Friendly people fast service

I was in the hospital for 2 weeks under critical Care got out and was informed I was late on my paymen.t they told me to get itit pa by the 26th otherwise they would have to cut the lock on the 27th, And and put their locks on locks on. I paid it on the 26th they still cut my locks off refused open my unit even on my units been paid. They told me that I'd have to have one of their locks (buy from them)before they're open my unit. The idiot girl that works there even admitted that she told me the 27th. Plus they'll raise the rates on you after they give you a good rate .

Alicia was very friendly and helpful. Great service.

There quite you one price to get you in there then. Then Change you a complete different price even when u have it in writing! then tell you oh well feel free to go to another place

Ondria was awesome! I went in to get a unit yesterday with my mom, and she was patient and took care of what we needed. Her personality was helpful, and cheerful! Awesome!

Tailar had amazing customer service and did everything with a smile. Will definitely be renting here

Thank you so much Alicia and Ondria for your help..I’m on a walker and I was struggling with some boxes. They helped me all the way to my storage!!!

Excellent customer service

Customer service is key and today Gina went above and beyond in helping me make sure I was making the right decision to lease a storage unit from her.

Wonderful experience, Ms. Andrea was very polite, helpful as well as friendly!

Ondria, was very pleasant, friendly and helpful, she took time to explain all details about using the storage.

Friendly staff. Nice facility

Great Service, Thanks

The manager was courteous and very helpful with my move.

This place was recommended to me by several of my friends. Both of the on site managers I dealt with were extremely helpful.

Nice people!

Best Public Storage I've ever found.

Ive rented from this place multiple times. Never had any issues. All the managers that have worked here have been super cool.

Michelle is very helpful and fun to chat with. Easy and the right price. Highly recommend!

How this place stays in business I don't know, they lie they steal and they cheat! Sold my unit and without knowing my wife makes the 304 dollar payment they are asking for and they accepted it and never said a word so now iv lost all my belongings due to these thieves and I'm out 304 dollars that was stolen from me as Well DO YOURSELF A FAVOR AVOID THIS PLACE! DON'T LET THEIR 1 DOLLAR FIRST MONTH FOOL YOU!!

Buena atención.

This manager is the most helpful person, she is a major credit to your company. Five stars to her

Alicia is a good work and love to see her when I come there

I have had a great experience at the hwy 6 location near Fm 529 . Michelle is the manager on the property. She is very professional, and has always been ready and willing to help in any way. she is very kind to the customers, and also very informative. She is a great addition to the Public Storage Team, and has a very promising future with public storage. "Michelle Rocks" Curtis in Houston, Tx.

Michelle is a wonderful Property Manager. She has great customer Service. If your looking to store your items look no further.

This is a long overdue review! I had an appointment at 1630, and despite leaving work early, I was still late. Michelle worked with me and was willing to stay open so I can get my unit. Thank you so much for all your help, Michelle! 😎😁

Miss Michelle was very helpful to my needs she help me get a storage i need i love miss michelle thanks for all u do at Public Storage

Staff had the garbage locked. When I asked to throw some trash she told me no.. I just think we're already paying for a storage space any kind of garbage in or out we should be able to use. Just saying hi

Thanks Alicia your the best you help me and my sister today it was my first time make a payment @ that location thank you, you had a smile on me and my sister face all day

Would recommend to everyone. Great specials and prices.

Great service from Michelle she is very nice and helpful! perfect service!

I must say I have been with public storage since April, I love Michelle who works in the office that’s why I rated it with 5 stars she definitely deserves a RAISE!!!, because some of the things I have witnessed her deal with was OutStanding especially since the elevators have been down for well over 30 days. She still manages to keep her sanity.

Michelle is a rockstar!

Hi, I happy for thes place, exelent manager Michelle, perfect service thanks public storage..

Michelle is Very nice always And helpfull every time I Go to public storage

Michelle is rockstar!

Michelle is a very nice lady and helpful when my husband and I visit our unit.

great service, and Michelle the lady who is working there is awesome

Alexis was great!

Michelle was very helpful,my storage unit was affected by Hurricane Harvey and due to me having surgery I was not able to check my unit right away due to me having a major surgery back in April, Keisha was very helpful as well. They both witnessed my loss and did an awesome job helping me with what ever I needed in my opinion they both are not being paid enough for all the assistance they provided to me. Micelle went out of her way to make sure I was safe from the mold. Y'all get a thumbs up from me.

Keisha helped me out quickly and gave me all the information I needed to make the best space selection. She also helped me with the moving materials I needed. I didn't really want to have to put my things in storage and they made the experience easy and hassle free. I'm hoping I have the experience keeping my things here that my step mother had! She referred me letting me know for years she's had no issues and no water damage.

Safe secure place to store your things.

Great customer service and clean facility.

Great managment

Proffesional

Great crew, very helpful!

Mariah and Alexis were very friendly my whole time with public storage.

Me and my boyfriend walked in not havin an idea about having a storage everything was new to us since it was our first time. But Destini was amazing had great customer service skills made us felt welcomed she was cool af i enjoyed her helping us out!

I don't understand, we pretty much lost everything because of the poor rodent control. Everything we have in that storage unit is covered in rat urine or fecal matter the pictures posted are from my unit in this very public storage location

Keisha and maria gave great customer service!

Destini worked at this site.she displayed great customer service. She was knowledgeable about several units and was patient enough to show me what was available and efficient for my needs.I recommend her to this location unlike the other service I received yesterday which no one was available several times for me to pay.

Destini was amazing, she wasn't even supposed to be at work the day I came in for my reservation and she took such good care of me. She made sure all my questions were answered, and was very helpful and knowledgeable over the products. Please make sure to keep her, as a fellow consumer said.. good employees are hard to come by... she is a keeper.

Maria gave great customer service :)

Very smooth process. Tim, absolutely professional

Maria gave great customer service

Sophia was amazing she was very informative and I loved her energy. She made sure I was getting exactly what I came for.

Sophia was an exceptional employee, she answered all of my questions with no hesitation and maintain and wonderful working attitude. I would 100% recommend her to anyone who is interested in doing business with Public Storage !

Sophia helped me in the store today and she was very helpful! We accidentally booked the wrong unit and she was patient with us and helped solve our problem ASAP! Great Customer Service!!

EVERY encounter with Sophia at this location has been exceptional. She has excellent customer service skills and makes the whole process & experience pleasant, fast, and friendly.

Sophia was awesome. She was very professional and ensured the rate I received was what I was quoted online.

Great service, super staff! (Sophia) very professional a great experience. Will recommend 100%. Keep the great work

Maria Ramos was amazing thank you!!!

Tim is amazing! Super helpful and funny! Great job! Thank you so much!

I truly received the best service ever!!! Tim C was very friendly, insightful, and eager to assist me. Tim answered all of my questions, and made sure I had the best unit to fit my needs. I would use this Public Storage again! You all have someone special at the highway 6 location take care of him! Good employees are hard to find!

Tim is an amazing manager! They go out of their way to help you!

Awesome customer service!

Excellent customer service from Sophia. This was my first time renting a storage unit. She took the time to ensure I completely understood the rental agreement and was clear on what I was signing for on each page. Great to work with someone so committed to customer service. Thank you!

Tim is awesome!! Amazing personality & he really made me feel comfortable in storing my things here :)

Tim was very helpful and the facility is well managed. The rental process was very easy.

Very easy and smooth check in. Able to help us find a space very quickly! Sophia was very informative and helpful.

Great job

I got a unit over a year ago and needed a bigger one. I have had nothing but great experiences there. When I needed a bigger unit Tim helped me out and helped me with pricing and secured a unit for me that was near my old one so I would have to move far. He was so polite, informative and funny. I would highly recommend this Public Storage. My unit is just what I needed at a great price and Tim, well he is just the best. Ask for him and he will take care of you.

I had a great experience with Victoria and Tim. Very personable and welcoming. Also, very thorough through the whole process.

Great customer service! Love that they are working with me and my difficult situations! They have great personalities!

Excellent staff

Great service Pete the Dm was there and helped me through the process very clean property. No more trash everywhere excellent!!!😀😀😀

I had a great experience today while choosing a storage unit to secure my household items. I reserved an unit online with Public Storage at the hwy 6 location and went in the next morning to tour and take care of paperwork. I was warmly greeted by Tim he pulled up my reservation and he took the time to go over everything to make sure I was fully informed. Thanks Tim for the excellent customer service I would highly recommend this location.

Tim was very helpful.. Great service.

Alexandra was extremely great in helping me out showing me units, and also has a great personality!

The attendant was very helpful

The manager was very kind and offered encouraging words and reflection, which is extremely rate these days.

Tim is an excellent representative. He was super informative and took very good care of me! I would highly recomend his location #20418! Thanks Tim!

I'm trying to pay my bill, and every time I come here someone is on lunch break. They have a sign saying "Will be back at 2:30" it is 6 minutes from 3pm.

Tim was very helpful and funny. I enjoyed talking to him and he helped out a lot through the whole process.

The manager Tim was very helpful and funny, had a great experience love this storage place.

Tim was great! He made sure I picked the right size storage for the things I have. Great customer service!

Knowledgeable and honest customer service. Answered all our questions and was very personable. Great service.

Good service from taylor

I'm a very busy Mother/Wife/Nurse. I'm so excited to let Public Storage know what an AWESOME JOB Jae is doing for your company. Not only has Jae been instrumental in ensuring that our needs were met, but more importantly, she has a passion for details and people, which exceeded my expectations! Jae will definitely not disappoint you if you're looking for a knowledgeable and friendly person to care for you and your belongings!

The roof in my unit leaked and insulation and ceiling falling down. The district manager's response....insurance won't cover any of your damaged property! Have raised the rent numerous times this year.....stay away!! PLEASE notice that these fake reviews that DO NOT describe the condition your belongings will be in while stored there.....Pay attention to the reviews that describe their rental experience....not the fictional raves about kind office personnel....this is a rat-infested, leaking, nasty place....they let you know that you stay at your own risk and DEPEND on your rent being raised frequently!!

Jae was great. Very easy to work with and really cares about her customers.

Love Love Love this place. Jay has excellent customer service always friendly and eager to help. I had a crisis and she definitely was my peace during the storm. Keep it up Jay.

I came in to rent a unit this morning, and ,my experience was like no other Trevon was very very helpful and polite I will definitely recommend any one looking to rent in the area to come to this location.

We were robbed! The cameras just happened to not work on the day that our storage unit was broken into. I doubt that they work at all. Management was not helpful at all with any information or prevention to other units. They raised the rates by almost 40% for this unkempt facility. The facility looks like a old Harlem subway. Tons of graffiti and run down. If I could give a lower star I would. All of these other high star reviews are fake reviews.

Jae was excellent! She made my public storage experience a pleasure.

Jae is the most professional, sweet, kind, courteous, thoughtful manager and deserves an increase in pay. She reminds me of my bill being due and she extremely helpful with any questions I have. I only deal with her because of her wonderful customer service skills. Will definitely be referring friends and family to Ms. Jae

The manager of the facility Jae made my transaction very easy and pleasant she was very helpful

The experience with your agent Jai made our move very smooth. She's an asset to your organization. S.R.

Jae was absolutely fantastic and was very helpful with the selecting of my storage unit!!! Great attitude and very professional!!!

Great customer service! Jay was great. Went above and beyond to assist me with my storage needs.

Very pleased with the service received . The manager is very helpful .

Jae excellent customer service

Had a great time at this location the young lady LaQuinta were such a pleasurable help with my moving process. She definitely showed a level of customer service I have not seen in sometime which is hard to say in this time and day.

Very helpful, i loved the service givin to me, fast and quick, Thank you !!!

I needed a storage unit but I was not sure of what size I really need but they really took their time to find the right size that meet my needs and address my concerns and questions that I had. I am really satisfied with the service I received from Jay.

Very professional

The worst facility I've ever been to! Since first week of July the ONE cart they have has been busted, management is m.i.a. half the time, they've ignored my son who knocked on their door looking for the bathroom, and the sliding doors have been busted for 2 weeks. Went in today to pack more stuff just to find out the elevator is broken. Estimated access is 3-5 days, I have to move in 6 days!! Solution...take the stairs to the 3rd floor unit to move my 3 bedroom house!!! F-this place! 50% off rent is not worth it I wouldn't use this place again if they paid me!

Keith and Laquinta did an awesome job and are go above and beyond when I'm in there

Went in to pay my bill and noticed i had a late charge :( Tracie and laquinta were very helpful on helping me getting this resolved. Thank you!

Great service from laquinta .Very professional and helpful referring everyone to this location

Excellent service. Kieth was very helpful. Thank you

BEDBUGS and GERMAN COCKROACHES! We have used this facility a few years ago and had no problems at all. So with confidence we did not hesitate to use it again when we sold our house. I have no idea how this facility declined so quickly. We had two units, one indoor and the other outdoor. Tragically, during a visit to our indoor unit on the 2nd floor...I noticed GERMAN COCKROACHES and BEDBUGS LITERALLY POURING OUT OF ANOTHER UNIT in the same corridor as ours. And if that wasn't disturbing enough...when I brought it to the manager's attention, her attitude about it was incredibly cavalier. She told me there was nothing she could do except perhaps contact the unit owner IF they still had current contact information. Then she and the young man working at the time proceeded to tell me horror stories of people with dirty mattresses, rats and rat droppings, rotting food and other disgusting situations and how some of these things are kept in storage for years and years with no way to contact the unit owners and nothing they can do about it. We had to pay a good deal of money to have our exterminator treat our belongings. When I showed him the unit with BEDBUGS and GERMAN COCKROACHES...he said he had never seen an infestation so bad in a storage unit. Again, literally dozens of these bugs skittering back and forth under the door with several scurrying down the corridor...he was hitting them with his sprayer as we walked to our unit. Needless to say after treating our belongings we moved them to another storage facility ASAP. CERTAINLY NOT A PUBLIC STORAGE FACILITY. We also had to pay to have the new storage unit treated just in case we had any "hitchhikers" tagging along from this facility.. Now I'm creeped out beyond belief to even dare bring any of these things to our new home and we're still trying to decide if we should just destroy everything. While I understand things of this nature is a risk one takes when using any storage facility...the cavalier attitude of management and staff toward the infestation with no procedure/protocol in place to address such a DEVASTATING INFESTATION AS BEDBUGS only added to the already alarming situation. I'm not one to really raise a fuss about things nor do I often write reviews...but I feel this review is not only warranted...but I can not, in good conscience, not try to warn others considering this facility to store their belongings.

Laquinta gave great service she was very nice and dealt with me during my emergency move that I was dealing with at the time Thx or her I can sleep tonight knowing that I have a safe and clean place to store my belongings

Laquinta was great with helping I would come back good customer service.

Laquinta gives me great customer service everytime i come here.

I came in to clear out my storage. Keith and Laquinta were very accommodating and helpful. They did everything they were capable of to help me downsize. Clean facility and easy access. If you're looking for a clean climate control storage unit definitely look into here!

I came in today to look at a storage. laquinta Was helpful i am moveing next month with my friend, my belonging will be in storage for a year she explained everything i was unsure of i will be rent firm here next month

Keith was an awesome person. I thank God for people like him!

Laquinta was very professional and pleasant.

I came in today to look for a storage rental the manager in the office was very helpful and knowledge I didn't rent I was just checking price but I will come back next month the rent a storage unit thanks la Quinta for you help if toy need a storage rental please visit this location

Laquinta was very helpful and knowledgeable. She was able to get me the the best unit for the best price. I really appreciated her willingness to help!

Katina is a very knowledgeable and amicable person, She understood my situation before I even told her the whole story... Kudos Mrs.Katina... Keep Up With The Great Customer Service...

Katina showed me around the storage facility. Was extremely professional and personable. Great space for great rate!

Great place affordable! !

Good service from Jennifer very happy

Katrina was of great help, and very nice and polite..I got a room...

Called in to get price for my mom and Katina was very helpful. She answered any question I may had...thank you Katina

excellent care and service Chanee, thanks for all public storage

I came in to get a quote and the prices were fairly ok. The young lady in The office (Krastan) was very pleasant and helpful with giving me quotes. I hated to interrupt Krastan from her work but she was so helpful and very eager to show me around the property. My plans are to continue to shop around a bit and talk it over with my wife, concerning the rental. Because of the professional attitude and eagerness to assist me with my dilemma I did purchase a couple of boxes from her. Good help is hard to find but good people is even harder...thank u Krastan

Jedrek was great!!

Alyssa was a great help!

Alyssa was very nice and helpful. You can tell her #1 goal is customer satisfaction. When in doubt she is sure to point you in the right direction. Kelsie was also very nice and helpful.

Alyssa was very helpful and pleasant to talk to, very detail and knowledgeable of the business

The experience with miss Alyssa was very good, actually very friendly and incredible customer service you have the right person . She is outrageous!!! Great job!!!

Alyssa did a great job answering my questions. Great customer service!

Alysha and Chanee were very helpful in taking care of my needs. Such pleasentry was truly appreciated. 5 stars was not enough fir a rating

Great customer service nice friendly I like her she's good at her job well done

Alyssa I the most friendly and professional person I have deal wit in public storage history..... Keep up the good work Alyssa..........

Alyssa is great. She always helps me and makes me laugh when I come to make my payment.

Alyssa is a very professional and compassionate manager. Moving is very stressful as is, so to have someone listen to you and actually consider your needs is very pleasing. She made every effort to accommodate me. The property is well cared for and well lit. Customer service is high on their list of priorities.

This place was awesome!!! Jennifer was so kind and helpful!!! Thank you Jennifer!!!!

Alyssa is professional and has awesome customer service every time I enter the office.

Best service yet

Alyssa is a great property manager and she was very helpful in helping my and I select the proper storage unit without breaking the bank at the same time.Thanks Alyssa