Public Storage Self-Storage Units at 16303 Loch Katrine Lane, Houston, TX

Thank you Raul and Sheila for your help today

Very great professional staff, Mari thank you for the great service you gave us. Definitely recommend this location.

Thank you Mari for helping out my mother in finding the right space to store her things. Very professional office and location is very nice and kept cleaned. Again Mari thank you

There is no AC on the “climate controlled” areas. I was there for over 2 hours unloading my stuff and never felt AC at all. The process to get the spaces is very nice, quick and easy.

Great service, very nice!

The sale person was wonderful

Mari is very sweet, professional, and efficient. She answered all my questions and concerns.

Thank you for your kindness and helping us get the right storage for our needs Sheila

Muy buena la atención de Mary, me ayudó en todo lo que necesitaba, excelente la verdad Mary's attention was very good, she helped me with everything I needed, excellent to be honest.

Great Management! After booking with a central online agent, I was directed to the nearest location (Loch Katrine). The office was cool, clean and inviting. I was assisted by Mari, whom by which did an amazing job of explaining “how things work” and ensuring my belongings would be safe. I was at ease to know there’s a representative always on-site. Ask for Mari, she’ll take care of you

"Great service, super staff! very professional !!"

Mari the manager of this store is excellent in customer service, professionalism, and well as meeting my storage needs!!!

Mari is very professional and answered all the questions we had. Very respectful and polite, definitely the best. Place is very well clean and maintained office smelled great. Thank you Mari for everything. She has done an amazing job keeping the property clean and is very polite and respectful.

Mari was great! Helped me get me the unit best suited for my mothers belongings at a great price!

Thanks Madi your customer service skills are great and thanks for giving me the information I needed on a space

If anyone if looking for a storage space to rent and need help finding the perfect one for them I would recommend coming here! Mari is very helpful and I would not go anywhere else! This place is highly secured and I feel very safe leaving my person belongings in storage. Facilities are very clean.

Rate went up twice in one year. Maintenance is always unavailable with no set schedule. Pay on time every month despite having to go through my things in the dark with a flashlight for 5 months. After several request they said if I fix it myself they'll give me a whopping $5 off rent. They don't prorate if you move out early either.

Not a good storage place to go . My husband got a storage for 3 months august-october and took the lock off oct31. (how they told us to when my husband told them he was going to cancel) And we still got billed so we spoke to someone at the storage and they said it was cleared . And now we got a debt collector letter saying we owe. This is not right . I will not come back to this storage and i hope they are not doing this to more customers.

Had a not good experience at another storage place, found this one close and and Mari was FANTASTIC! So polite and incredibly helpful, she walked me to numerous units and let me choose which I wanted. Efficiently got my paperwork done and I now have my unit and I'm ready to go! Thank you Mari.

Great service and Mari was very helpful and excellent customer service 100%

I was in need of a storage unit. Stopped by to ask questions and ended up renting the storage that I needed. Mari helped me get set up with a unit and get the online discount. Didn't even need to look at other storage places.

Brittany was very nice and patient with me and she helped me to find my needs in a very helpful way. Thank you again Brittany Keep up the good work 👏🏻👏🏻👏🏻👏🏻

Brittany es muy respetable y ayuda mucho gracias Brittany

Brittany was helpful and informative.

Brittany is very professional and respectful made my visit there very smooth. Answered every question I had and made my rental an excellent one. Property is very well taken care of and office smelled good.

Brittany was very professional and answered our questions when we called and went in the property. She is hands down an amazing person and would definitely recommend my friends and family to come to Public Storage.

Having never rented a storage before I was so lost on what to do. I came in and was greeted by Brittnay. I explained to her my situation, and she was so helpful, she set me up with exactly what I needed and help reassure me that my proper would be safe. She turned a negative situation into a positive one. I’m very grateful for her kindness and help.

Brittany was great

Mari was a great help and very professional and respectful

Mari fue bien profesional y respetuosa. Me enseñó la unidad y contesto mis preguntas y hiso el proceso a mi gusto. Muchas gracias Mari

I Would GIVE A (0) Star If I Could!!!!!! MANAGEMENT IS A JOKE!!!!! NEVER IN OFFICE OR CAN NOT BE FOUND ON THE PROPERTY!!!!!! I WAS LATE LAST MONTH AND THEY CUT MY LOCK OFF AND PUT THEIR OWN!!!!! IN THAT 2 DAY PERIOD WITH THEM ONLY HAVING ACCESS TO IT, THEY STOLE $10-15,000 WORTH OF MERCHANDISE!!!!!! SUPPOSEDLY THEY MADE INCIDENT REPORTS WITH THE BRANCH AND CORPORATE!!!!!!! NOT ONE PHONE CALL IN 2 WEEKS TO REACH OUT AND TRY TO RESOLVE THIS!!!!!! BUT AS SOON AS MY PAYMENT WAS LATE THIS MONTH, BECAUSE IM WAITING FOR SOME ONE TO CONTACT ME!!!!!!! THEY CUT MY LOCK OFF AGAIN AND ARE DENYING ME ACCESS!!!!!!! WORST COMPANY IVE EVER DEALT WITH!!!!!! IM OUT $15,000 NOT ONE RESPONSE FROM THEM!!!! AND THYRE NOT GIVING THE JUNK/TRASH THAT WAS LEFT IN MY UNIT?!?!!!******** BE ADVISED******* DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!! THEYRE THIEVES/CROOKS!!!!!!!!!!!!!!!!!!!!!!!!

Mari was so professional and friendly when I moved in this this storage facility. I’m very thankful to have her as a property manager.

Mary is very nice. She knows what is she is doing

Love to see great customer service, came for a unit, was shown different options, picked and payed, easy and simple as it should be, thank you!

🤍This is the only location I will rent with because of the excellent customer service I’ve receive while coming here to rent a storage. MARI went above and beyond to help me finalize my unit reservation& answer all of my questions professionally and thoroughly. She is amazing and compassionate and best of all HONEST. I would recommend anyone to rent storage unit here just because of her. Thank you MARI for all that you do, you have definitely made the process of renting out a unit an easy one. 🤍Esta es el unico lugar al que dare mi negocio debido al excelente servicio al cliente que recibí al venir aquí. MARI hizo todo lo posible para ayudarme a finalizar la reserva de mi unidad y responder a todas mis preguntas de manera profesional y completa. Ella es increíble y compasiva y lo mejor de todo HONESTA. Recomendaría a cualquiera que alquile una unidad aquí solo por ella. Gracias MARI por todo lo que haces, definitivamente has hecho que el proceso de alquilar una unidad sea fácil.

Mari was very helpful and patient and kind to me and my son. Glad i walked in and she showed me so much for kindness.

MARI , Is super friendly and she welcomed us. Great Customer Service skills and she helped us get a sweet deal!

Mari helped out alot and was very professional. Excellent person

Mari brindó un servicio profesional y excelente

When I was reviewing units, they were very helpful, knowledgeable, and friendly.

Danielle was super awesome, she helped me with choosing the right storage also walked me through the process. I really appreciate her warm welcome especially traveling long distances.

Danielle was super sweet and took the time to explain to me my options regarding transferring my unit. I couldn’t get what I wanted due to public storages rules (totally understandable) but Danielle’s customer service made the bitter moment sweet. She’s a gem 💎 thanks !

Tried the new app to get in the gate. Super easy.

Keisha was excellent she was very helpful and patient she made my experience great

William was a huge help! Thank you!