Omg I walked in and the lady in the office was so nice and very helpful very professional her name was mari very nice young lady thank you so much
Robert was extremely helpful in insuring that my unit and account are safe and sound!!
No surprise I am not the only one recommending this Public Storage. Not only for its affordability but for the management, specifically, Ms. Mari. She is a wonderful lady, willing to work and find you a great deal. Don’t hesitate to contact her if you are in need of storage space. Thanks Mary!
Mari thank you so much for answering all my questions very professional and respectful great customer service
Mari is the best she is on point about her job, makes sure that everything is OK and everything is not messed up around the property and she makes the property spotless
Thanks for your amazing customer service Mari
Mari was absolutely wonderful! She helped us through the entire process. She was patient and so professional!
Mari was so professional and went above and beyond her job title to get me settled about my Storage)
Mari was very helpful and supportive and guided me through the process of me renting out a storage unit best customer service
I had the a great experience with Mari getting me info on trying to get a storage shes a great worker
I had privilege of having Mari help me, she was very sweet and very professional and detail oriented with how she handled my questions.
Kailey and Sheila were great in and out really fast thanks
Mary brinda excelente 👌 servicio,resolvió todas mis dudas sobre almacenamiento,que buen lugar
Mari thank you for your help and for the great customer experience provided for my parents. Definitely will keep coming back
I have a temperature storage area.
A/c wasn't working.
Mari did an excellent job making the renting process very simple and at a timely manner. I highly encourage you guys to come by and rent your storage space.
Mari was amazing I lost my keys and she got me set up to get new ones and even called me to let me know my lock change was complete great customer service
Thank you Mari, for providing exceptional service, being prompt and making sure my rate is reasonable 😀 Great location and have not had any issues with my storage unit here
Great customer service almost 2 yrs keep up the excellent work guys !!!!
Marcela es muy amigable pudo contestar todas mis preguntas todo excelente
Mari is an amazing help she was able to give the specifics and the breakdown of how public storage works .we need more people like Mari that’s for sure
Mari was such a great help last week, she was definitely able to help calm my nerves and help me breath by reassuring me that everything was going to be okay and was able to provide the most needed information.
First of all Maricela is very proffesional answered all my questions she is wonderful really reccomend people Pubilc Storage
Mari is very professional and answered all the questions we had. Very respectful and polite, definitely the best. Place is very well clean and maintained office smelled great. Thank you Mari for everything. She has done an amazing job keeping the property clean and is very polite and respectful.
Easy move in, clean property. Recommended.
Been calling to see how much the late fee is, unable to reach anyone by phone. Terrible, been trying for a week now with no one answering the phone
After looking for a place to store my things I stopped here with Mari. She was very professional and helped answer everything I needed to know.
Had great customer service at this location Mari was able to help us get what wee needed for our space. Thank you Mari
Thank you Raul and Sheila for your help today
Very great professional staff, Mari thank you for the great service you gave us. Definitely recommend this location.
Thank you Mari for helping out my mother in finding the right space to store her things. Very professional office and location is very nice and kept cleaned. Again Mari thank you
There is no AC on the “climate controlled” areas.
I was there for over 2 hours unloading my stuff and never felt AC at all.
The process to get the spaces is very nice, quick and easy.
Great service, very nice!
The sale person was wonderful
Mari is very sweet, professional, and efficient. She answered all my questions and concerns.
Thank you for your kindness and helping us get the right storage for our needs Sheila
Muy buena la atención de Mary, me ayudó en todo lo que necesitaba, excelente la verdad
Mary's attention was very good, she helped me with everything I needed, excellent to be honest.
Great Management!
After booking with a central online agent, I was directed to the nearest location (Loch Katrine). The office was cool, clean and inviting.
I was assisted by Mari, whom by which did an amazing job of explaining “how things work” and ensuring my belongings would be safe.
I was at ease to know there’s a representative always on-site.
Ask for Mari, she’ll take care of you
"Great service, super staff! very professional !!"
Mari the manager of this store is excellent in customer service, professionalism, and well as meeting my storage needs!!!
Mari was great! Helped me get me the unit best suited for my mothers belongings at a great price!
Thanks Madi your customer service skills are great and thanks for giving me the information I needed on a space
If anyone if looking for a storage space to rent and need help finding the perfect one for them I would recommend coming here! Mari is very helpful and I would not go anywhere else! This place is highly secured and I feel very safe leaving my person belongings in storage. Facilities are very clean.
Rate went up twice in one year. Maintenance is always unavailable with no set schedule. Pay on time every month despite having to go through my things in the dark with a flashlight for 5 months. After several request they said if I fix it myself they'll give me a whopping $5 off rent. They don't prorate if you move out early either.
Not a good storage place to go . My husband got a storage for 3 months august-october and took the lock off oct31. (how they told us to when my husband told them he was going to cancel) And we still got billed so we spoke to someone at the storage and they said it was cleared . And now we got a debt collector letter saying we owe. This is not right . I will not come back to this storage and i hope they are not doing this to more customers.
Had a not good experience at another storage place, found this one close and and Mari was FANTASTIC! So polite and incredibly helpful, she walked me to numerous units and let me choose which I wanted. Efficiently got my paperwork done and I now have my unit and I'm ready to go! Thank you Mari.
Great service and Mari was very helpful and excellent customer service 100%
I was in need of a storage unit. Stopped by to ask questions and ended up renting the storage that I needed. Mari helped me get set up with a unit and get the online discount. Didn't even need to look at other storage places.
Brittany was very nice and patient with me and she helped me to find my needs in a very helpful way.
Thank you again Brittany
Keep up the good work 👏🏻👏🏻👏🏻👏🏻
Brittany es muy respetable y ayuda mucho gracias Brittany
Brittany was helpful and informative.
Brittany is very professional and respectful made my visit there very smooth. Answered every question I had and made my rental an excellent one. Property is very well taken care of and office smelled good.
Having never rented a storage before I was so lost on what to do. I came in and was greeted by Brittnay. I explained to her my situation, and she was so helpful, she set me up with exactly what I needed and help reassure me that my proper would be safe. She turned a negative situation into a positive one. I’m very grateful for her kindness and help.
Mari was a great help and very professional and respectful
Mari fue bien profesional y respetuosa. Me enseñó la unidad y contesto mis preguntas y hiso el proceso a mi gusto. Muchas gracias Mari
I Would GIVE A (0) Star If I Could!!!!!! MANAGEMENT IS A JOKE!!!!! NEVER IN OFFICE OR CAN NOT BE FOUND ON THE PROPERTY!!!!!! I WAS LATE LAST MONTH AND THEY CUT MY LOCK OFF AND PUT THEIR OWN!!!!! IN THAT 2 DAY PERIOD WITH THEM ONLY HAVING ACCESS TO IT, THEY STOLE $10-15,000 WORTH OF MERCHANDISE!!!!!! SUPPOSEDLY THEY MADE INCIDENT REPORTS WITH THE BRANCH AND CORPORATE!!!!!!! NOT ONE PHONE CALL IN 2 WEEKS TO REACH OUT AND TRY TO RESOLVE THIS!!!!!! BUT AS SOON AS MY PAYMENT WAS LATE THIS MONTH, BECAUSE IM WAITING FOR SOME ONE TO CONTACT ME!!!!!!! THEY CUT MY LOCK OFF AGAIN AND ARE DENYING ME ACCESS!!!!!!! WORST COMPANY IVE EVER DEALT WITH!!!!!! IM OUT $15,000 NOT ONE RESPONSE FROM THEM!!!! AND THYRE NOT GIVING THE JUNK/TRASH THAT WAS LEFT IN MY UNIT?!?!!!******** BE ADVISED******* DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!! THEYRE THIEVES/CROOKS!!!!!!!!!!!!!!!!!!!!!!!!
Mari was so professional and friendly when I moved in this this storage facility. I’m very thankful to have her as a property manager.
Mary is very nice. She knows what is she is doing
Love to see great customer service, came for a unit, was shown different options, picked and payed, easy and simple as it should be, thank you!
🤍This is the only location I will rent with because of the excellent customer service I’ve receive while coming here to rent a storage. MARI went above and beyond to help me finalize my unit reservation& answer all of my questions professionally and thoroughly. She is amazing and compassionate and best of all HONEST.
I would recommend anyone to rent storage unit here just because of her.
Thank you MARI for all that you do, you have definitely made the process of renting out a unit an easy one.
🤍Esta es el unico lugar al que dare mi negocio debido al excelente servicio al cliente que recibí al venir aquí.
MARI hizo todo lo posible para ayudarme a finalizar la reserva de mi unidad y responder a todas mis preguntas de manera profesional y completa. Ella es increíble y compasiva y lo mejor de todo HONESTA.
Recomendaría a cualquiera que alquile una unidad aquí solo por ella.
Gracias MARI por todo lo que haces, definitivamente has hecho que el proceso de alquilar una unidad sea fácil.
Mari was very helpful and patient and kind to me and my son. Glad i walked in and she showed me so much for kindness.
MARI , Is super friendly and she welcomed us. Great Customer Service skills and she helped us get a sweet deal!
Mari helped out alot and was very professional. Excellent person
Mari brindó un servicio profesional y excelente
When I was reviewing units, they were very helpful, knowledgeable, and friendly.
Danielle was super awesome, she helped me with choosing the right storage also walked me through the process. I really appreciate her warm welcome especially traveling long distances.
Danielle was super sweet and took the time to explain to me my options regarding transferring my unit. I couldn’t get what I wanted due to public storages rules (totally understandable) but Danielle’s customer service made the bitter moment sweet. She’s a gem 💎 thanks !
Tried the new app to get in the gate. Super easy.
Keisha was excellent she was very helpful and patient she made my experience great
William was a huge help! Thank you!
william was amazing! he was so sweet and patient, helped me reactivate my reservation after i had cancelled and never complained once.
Every time I come to this location I am assisted by Nicole she is very professional, friendly and knowledgeable. This location is so clean. I wish all the employees were as nice and welcoming as she is ! Nicole thank you for making sure everything question and concerned I have was answered and showing me I made a good choice by selecting this location as my storage.
I couldn’t sing Keisha enough praises! She was so friendly, well knowledgeable and understanding. Absolutely will be referring this location AND Keisha for anyone interested in storage units!!
The manager Nicole is awesome so helpful with any question ,
Very pleased with my storage unit . William was very helpful and made everything way much easier !!!!
Easy rental, great property, smooth move in!
Thank you Keisha for all your help Good looking on everything you done for me and my family
Keisha was extremely helpful with my needs and very understanding my husband and I just moved from California she also gave us a good restaurant to go to .
Muy buen servicio de parte de Nicole 👍👍
I haven’t checked into our unit quite yet, but Keisha has been amazingly helpful that I can’t imagine sending my business anywhere else. We look forward to utilizing our space. Thank you Keisha for your patience as I looked for the perfect unit to fit our company’s needs.
I have never put my stuff here but Nicole that I met here was such a Personable, Professional and great person. She should be promoted to the files and ranks of this establishment
Great customer service. Nicole helped me with everything I needed.
DO NOT RENT HERE!!!!! I've been burglarized twice here and many more customers storages have been burglarized. Nothing has been done stop this. I've spoken to the district manager Shaiza she has done nothing about the situation. It keeps happening .There telling me to go somewhere else and rent if I don't like it. But it's the management and the security is poor . Negligence on behalf of the whole team that runs that place . There just letting people loot are belongings and HomeGoods than give us a pamphlet to call the insurance company if you have insurance . In other words they can get you a storage so you belongings can get loot. And they don't know anything about what happened. Will be pushing the issue to there superiors and the media.
Nicole is so patient and helpful. That property is the cleanest one . Even bettthen the Katy one.
Nicole was super helpful and knowledgeable
Had a great experience choosing the storage that I needed. Nicole was able to go over and beyond to help and assist me with everything I needed. Her customer service was awesome. Thank you Nicole for your smiles and assistance on today. Great working with you today !!!
Storage is clean the manager is very nice and helpful I would always choose public storage for my storage needs
I have been renting at this storage place for a while, nicole is always so pleasant to work with her customer service and communication skills are amazing. Thank you so much for your help !
you know how you have that favorite gas station or favorite restaurant that you'll drive across town literally to go eat at or get gas from because they're so courteous and friendly they actually remember your name! Storage is an hour away from me and sure Public Storage has places all over and I could get one closer but the customer service is worth the trip. I'm always so busy I tend to forget or wait till the last second to do things at times yet Nicole seems to always get me back on track with a pleasant phone call or email as a reminder, yet I don't feel it's telemarketer Calling!!! more like a personal assistants guidance.
. The staff is very professional and you can see their smile even though they're wearing a mask, their eyes tell it all, making you feel right at home, always there when you need them and they definitely try to work with you when times get rough... Thanks again
Great place to store my important stuff safely. Nicole has aleays been supper professional and extremely helpful with any questions I may have. I highly recommend Public Storage!