Public Storage Self-Storage Units at 16303 Loch Katrine Lane, Houston, TX

Having never rented a storage before I was so lost on what to do. I came in and was greeted by Mari. I explained to her my situation and she was so helpful, she help me figure out what exactly I needed and help reassure me that my proper would be safe. She helped me turn a negative situation into a good one. I’m very grateful for her kindness and help.

Mari was a great help and very professional and respectful

Mari fue bien profesional y respetuosa. Me enseñó la unidad y contesto mis preguntas y hiso el proceso a mi gusto. Muchas gracias Mari

I Would GIVE A (0) Star If I Could!!!!!! MANAGEMENT IS A JOKE!!!!! NEVER IN OFFICE OR CAN NOT BE FOUND ON THE PROPERTY!!!!!! I WAS LATE LAST MONTH AND THEY CUT MY LOCK OFF AND PUT THEIR OWN!!!!! IN THAT 2 DAY PERIOD WITH THEM ONLY HAVING ACCESS TO IT, THEY STOLE $10-15,000 WORTH OF MERCHANDISE!!!!!! SUPPOSEDLY THEY MADE INCIDENT REPORTS WITH THE BRANCH AND CORPORATE!!!!!!! NOT ONE PHONE CALL IN 2 WEEKS TO REACH OUT AND TRY TO RESOLVE THIS!!!!!! BUT AS SOON AS MY PAYMENT WAS LATE THIS MONTH, BECAUSE IM WAITING FOR SOME ONE TO CONTACT ME!!!!!!! THEY CUT MY LOCK OFF AGAIN AND ARE DENYING ME ACCESS!!!!!!! WORST COMPANY IVE EVER DEALT WITH!!!!!! IM OUT $15,000 NOT ONE RESPONSE FROM THEM!!!! AND THYRE NOT GIVING THE JUNK/TRASH THAT WAS LEFT IN MY UNIT?!?!!!******** BE ADVISED******* DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!! THEYRE THIEVES/CROOKS!!!!!!!!!!!!!!!!!!!!!!!!

Mari is very professional and respectful made my visit there very smooth. Answered every question I had and made my rental an excellent one. Property is very well taken care of and office smelled good.

Mari was very professional and answered our questions when we called and went in the property. She is hands down an amazing person and would definitely recommend my friends and family to come to Public Storage.

Mari was so professional and friendly when I moved in this this storage facility. I’m very thankful to have her as a property manager.

Mary is very nice. She knows what is she is doing

Love to see great customer service, came for a unit, was shown different options, picked and payed, easy and simple as it should be, thank you!

🤍This is the only location I will rent with because of the excellent customer service I’ve receive while coming here to rent a storage. MARI went above and beyond to help me finalize my unit reservation& answer all of my questions professionally and thoroughly. She is amazing and compassionate and best of all HONEST. I would recommend anyone to rent storage unit here just because of her. Thank you MARI for all that you do, you have definitely made the process of renting out a unit an easy one. 🤍Esta es el unico lugar al que dare mi negocio debido al excelente servicio al cliente que recibí al venir aquí. MARI hizo todo lo posible para ayudarme a finalizar la reserva de mi unidad y responder a todas mis preguntas de manera profesional y completa. Ella es increíble y compasiva y lo mejor de todo HONESTA. Recomendaría a cualquiera que alquile una unidad aquí solo por ella. Gracias MARI por todo lo que haces, definitivamente has hecho que el proceso de alquilar una unidad sea fácil.

Mari was very helpful and patient and kind to me and my son. Glad i walked in and she showed me so much for kindness.

MARI , Is super friendly and she welcomed us. Great Customer Service skills and she helped us get a sweet deal!

Mari helped out alot and was very professional. Excellent person

Mari brindó un servicio profesional y excelente

When I was reviewing units, they were very helpful, knowledgeable, and friendly.

Danielle was super awesome, she helped me with choosing the right storage also walked me through the process. I really appreciate her warm welcome especially traveling long distances.

Danielle was super sweet and took the time to explain to me my options regarding transferring my unit. I couldn’t get what I wanted due to public storages rules (totally understandable) but Danielle’s customer service made the bitter moment sweet. She’s a gem 💎 thanks !

Tried the new app to get in the gate. Super easy.

Keisha was excellent she was very helpful and patient she made my experience great

William was a huge help! Thank you!

william was amazing! he was so sweet and patient, helped me reactivate my reservation after i had cancelled and never complained once.

Great customer service!!!!!

Every time I come to this location I am assisted by Nicole she is very professional, friendly and knowledgeable. This location is so clean. I wish all the employees were as nice and welcoming as she is ! Nicole thank you for making sure everything question and concerned I have was answered and showing me I made a good choice by selecting this location as my storage.

I couldn’t sing Keisha enough praises! She was so friendly, well knowledgeable and understanding. Absolutely will be referring this location AND Keisha for anyone interested in storage units!!

The manager Nicole is awesome so helpful with any question ,

Very pleased with my storage unit . William was very helpful and made everything way much easier !!!!

Easy rental, great property, smooth move in!

Keisha was extremely helpful with my needs and very understanding my husband and I just moved from California she also gave us a good restaurant to go to .

Thank you Keisha for all your help Good looking on everything you done for me and my family

Nicole is very good

Muy buen servicio de parte de Nicole 👍👍

I haven’t checked into our unit quite yet, but Keisha has been amazingly helpful that I can’t imagine sending my business anywhere else. We look forward to utilizing our space. Thank you Keisha for your patience as I looked for the perfect unit to fit our company’s needs.

I have never put my stuff here but Nicole that I met here was such a Personable, Professional and great person. She should be promoted to the files and ranks of this establishment

Great customer service. Nicole helped me with everything I needed.

DO NOT RENT HERE!!!!! I've been burglarized twice here and many more customers storages have been burglarized. Nothing has been done stop this. I've spoken to the district manager Shaiza she has done nothing about the situation. It keeps happening .There telling me to go somewhere else and rent if I don't like it. But it's the management and the security is poor . Negligence on behalf of the whole team that runs that place . There just letting people loot are belongings and HomeGoods than give us a pamphlet to call the insurance company if you have insurance . In other words they can get you a storage so you belongings can get loot. And they don't know anything about what happened. Will be pushing the issue to there superiors and the media.

Keisha was wonderful and very professional!! She was patient and understanding!! 😁

Nicole was super helpful and knowledgeable

Nicole is so patient and helpful. That property is the cleanest one . Even bettthen the Katy one.

Had a great experience choosing the storage that I needed. Nicole was able to go over and beyond to help and assist me with everything I needed. Her customer service was awesome. Thank you Nicole for your smiles and assistance on today. Great working with you today !!!

Storage is clean the manager is very nice and helpful I would always choose public storage for my storage needs

you know how you have that favorite gas station or favorite restaurant that you'll drive across town literally to go eat at or get gas from because they're so courteous and friendly they actually remember your name! Storage is an hour away from me and sure Public Storage has places all over and I could get one closer but the customer service is worth the trip. I'm always so busy I tend to forget or wait till the last second to do things at times yet Nicole seems to always get me back on track with a pleasant phone call or email as a reminder, yet I don't feel it's telemarketer Calling!!! more like a personal assistants guidance. . The staff is very professional and you can see their smile even though they're wearing a mask, their eyes tell it all, making you feel right at home, always there when you need them and they definitely try to work with you when times get rough... Thanks again

I have been renting at this storage place for a while, nicole is always so pleasant to work with her customer service and communication skills are amazing. Thank you so much for your help !

Great place to store my important stuff safely. Nicole has aleays been supper professional and extremely helpful with any questions I may have. I highly recommend Public Storage!

Nicole is super nice and informative, I had no idea the app could let me in without the super long code! Thank you !

Nicole was amazing. Great experience!

drae was very helpful and is super nice! Great customer service.

Very bad service

Great costumer service at this place. Nicole pretty friendly and helpful. Great service

Tiara was super helpful, great customer service

I have been renting at this storage place for a year or so and nicole is always so pleasant to work with

Very good customer service and assistance from nicole very helpful

I'm very pleased with mi service...just for help me get a storage unit for my belongings...was a RELIEF(.) THANKS!!

Yo i came inside this place super neat, nice short lady Nicole explained and walked me through everything that was asked. I will do service in the future with Nicole. However its nice to have good people around she's a keeper with good customer service...

Had a little small issue with this location. However, Brandon with the customer relations department called me and we were able to resolve it immediately. Thanks for caring about your customers Public Storage!

Had to rent another unit at this Public Storage location and again I was impressed by the great customer service I received. Nicole is always there to help and answer my questions with a smile. I highly recommend her!

Kim thank you for helping me with all my storage needs she went above and beyond great customer service

Great customer service. Kim is very helpful. Answered all my questions. Thank you

Service was great an quick very good customer service

Kim had great customer service and went above and beyond to help with all my storage needs great place definitely would recommend

Kim has great customer service and very helpful with all my questions I recommend seeing Kim for all your storage needs

Nicolle is so helpful to me, she works so hard always running around thanks nicolle for the help

First time renter, the manager was really helpful and she explained everything thoroughly. Great Customer Service.

Kimberly helped me with my storage rental today, She made the whole process easy and hassle free. Her customer service and communication skills are expectacular.

Kim customer service was great and she went out of her way to help with all my storage needs great place would definitely recommend this place if you looking for storage

Great customer service

Great customer service and great place and affordable prices to place your belongings and have them secured and safe.

Outstanding Customer Service from Nicole. Everything was explained to us to the fullest of our understanding. Very Satisfied with out selected location. Thank you!

Had the pleasure of meeting the staff at the secure and safe public storage location this morning. I am pleased to do business with such great people Nicole in the front office is very knowledgeable about her property and knew what she had available for rental. I will definitely be back to storage my climate controlled belongings.

Great costumer service!! thankful for the help I received from the store manager will recommend this store 100%

Omg this place is great. I have to give it to Nicole her customer service is on point each question was answer and i was satisfied. She walked me through the unit just to make sure im getting exaclty what i need. Spaces are clean I highly recommend this public stoarge ask for Nicole. She will get you a great deal.

Nicole made my move in super easy and she has the best customer service! I would 10/10 recommend my friends and family.

I have had a store room there for about 1 year the location on loch Katrine in houston texas the assistant manager who lives upstairs over the office is a rude and disrespectful person (she has a man living with her and the corporate office does not know that) the manager Kim is a good person and she works hard and very dedicated,the company needs more employees like her I have since moved out of the store room it was broken into 3 times since I was there I asked the assistant manager was they going to pay for the stuff I had stolen she said they were not liable for any of the things stole, I thought that's why I moved in there 🤣🤣🤣 security my foot!!

This Public Storage seems to be an older location; and they've got a rodent problem. It's gotten better recently and I really like the ladies that work there!

Great customer service. Super Friendly staff!

Nice customer service

This is a good storage place. Good prices . They always have good deals and the girl Nicole is really good. She is always really nice and helpful.

Great Service!!! Very helpful with entire process!!!

I love this PUBLIC STORAGE!!😍. This is the PUBLIC STORAGE I always put stuff I don't want in the house from my job. Every year I lease a unit for 3 o 4 months and the rate is so low. This year I am paying $9 a month for a 5x8 unit. They always have specials.

Good place, economical pricing.

Good service.

Great service . Kim is an amazing person and explained everything thoroughly. Will recommend to my family.

Clean place to rent

I did an online rental, reserved and paid for my unit. Life happened, and well, didn’t need the unit after all. Needed to cancel on the same day, I called a little later in the evening and had to leave a VM, the next morning I woke up to an almost complete refund to my account. Nicole (store manager) contacted me first thing in the morning and resolved the remaining portion of my refund faster than it took me to write this review! Thank you for your effort and exceptional customer service.

Awesome staff!!

Great district managers. Great management and staff. Clean and safe place to store.

Kim was very helpful answered all my questions and offered great customer satisfaction thanks Kim

Very nice people

I was iffy about getting a storage unit but Nicole eased my fears and helped me find the perfect unit. Thank you!!!

Como puedo comprar un storoge k abandonaron

Excellent experience they're amazing people definitely I recommend this place

Convenient location

Kim was very kind and helpful!

good and safe storage, but a little over priced, considering that it's not accessible 24 hours a day. plus hwy 6 location is more of a drawback than a convenience especially during the day. which makes accessing this place painlessly only about 4 hours out of the day. 2 in the am, 2 in there evening.

I love Nicole she’s so nice and helps me soo much

Received 5-star customer service from Kim in my rental unit. She really made my day much easier with her friendly, knowledgeable assistance helping me through the process. Kim is definitely an asset to the company. I would recommend this location for your storage needs.

Best storage place ever I love Kim and Nicole ask for them they will get you right for the perfect price

Kim is amazing!!! Very professional

Nice client service

Very good service, Kim is very friendly

Kim was awesome she helped me out a lot I appreciate that

Great Experience I had at this place today! Nicole helped me out, she was very friendly and very informative about absolutely everything. I really liked the way I was treated and the level of customer service I experienced. Thank you for the excellent service and for everything. I got my storage unit and am very happy about this place. Thank you!!!!!

Great Job Kim in setting the right expectations! She is right on point and takes her job serious! I love it! Great Asset for any company.

Overall great place. Lady the counter was pure joy to work with... but there are hidden fees the website does not tell you about :'( Overall great job

Nicole was super nice. Excellent customer service skills. She was really helpful with every question i had.

Kim was very helpful and went above and beyond to get me the storage great customer service

Kim was such a sweet person and very helpful.

Great place kim gave excellent service would definitely recommend this storage place to anyone looking for safe place

Staff here are so friendly and easy to work with!

The manager Kim is amazing. Very helpful, sweet and professional. I went to a couple different locations that were closer to my house and was not satisfied. Her location may be 30 min from my house but it’s worth it.

Lashonda was great she was very professional I give her 7 stars

Had an outdoor unit here for a few years, and no problems. It didn't flood at all during Harvey, which was great. Kim is an angel at the front desk!

Kim gave fantastic service clean and safe place to store

Kim was very knowledgeable and gave great service would definitely recommend to store here

Very good experience with Kim. She was very generous and patient. thanks kim for your attentions

Kim is really nice and very on top of her job

My wife got us a storage unit here after we moved about a year ago. An 8 foot unit. It was perfect for what we needed. Clean, efficient, and easy to access. Kim was very helpful and always nice.

Kim gave great customer servir defenitly recommand this place

Got the 8ft unit right after hurricane Harvey. Kim was amazing and through the months was very kind and helpful. I would definitely recommend this specific public storage to anybody nearby!

Kim was a great help great service she went above and beyond to make sure we got everything we needed

Great customer service and friendly management Kim aided every need we had and did an awesome job

I was so pleased with how understanding and helpful Kim was with my ADHD son. She found me an affordable unit and it felt like just seconds doing paperwork. I will definitely recommend this public storage to my family and friends.

The service here is excellent and Kim does a great job.

Kim went above and beyond to help me with all my storage needs great place

Kim gave outstanding customer service

Wow great service just came to pay Bill and Kim was fantastic

The best storage place ever!

Great and reliable storage

I first called the 1800 number and spoke to a lady that was very helpful with assisting me to get the reservation. She told me that someone from the actual storage place will call me soon to confirm. I wasn’t even off the phone and Kim from the location was already calling me on my other line. Wow! That’s customer service. I went down to the storage location and Kim was so amazing. She was very friendly and courteous. She walked me through the entire process and made it easy/simple. She took me to go see the unit so I can make sure it was what I needed. The storage unit, place and grounds was so clean. She was open to questions and offered us supplies or equipment to help us. She made it quite clear that if we needed anything to let her know. I appreciate Kim, her helpfulness and taking the time with me. She definitely makes this storage place special.

Wonderful staff!!

Kim gave the best service she went above and beyond to help us move in great place to rent would recommend this place to anyone needing storage

Kim was very professional and very knowledgeable she gave outstanding customer service I would recommend to any person looking for storage this place is clean safe great place to store

I'm very glad I came to rent at this location Kim was amazing and help me with all my questions she went above and beyond to help me ande has the best customer service I recommend this place very clean

Great service

Kim gave great service today went above and beyond to help

Excellent customer service please ask for Kim

Buen trato. Kim. Grasias por ru alluda

great service

Great place to keep your stuff. I really appreciated them. I recommend them

Customer service was great! Friendly and professional

Great customer service!!! Very professional with quick service!!

Kim is an awesome and kind Manager have enjoyed the way she takes care of matters with customers and facility's

kim is a wonderful friendly person, and always to help with any question

Kim is great!

Mellissa is awesome and really sweet jus love her

Kim gave great customer service wonderful place clean and friendly place

Great service, super staff! very professional !! I Will recommend 100%. Keep the great work !!!

good customer service

Ondria was beyond wonderful in helping me she also answered all of my qiestions and concerns She went out her way to make sure i got what i needed done.

This place is the best for storage! Kim with the beautiful blue eyes helps you with any question you can have and will make renting a desirable storage really easy!

Wow what great service at this place

Kin gave great service. 🤗

Kim does great service

Kim went out of her way to help me get the right size storage and was very helpful we need more people like kim great job

Years later, the staff here is still wonderful. Kim is excellent and very friendly and helpful. Best experience ever at a storage facility. Nallely was so very helpful and had the best attitude and was very knowledgeable.

This is a great place. Kim is a great person, she has excellent customer service support. She went above and beyond as far as helping me get the right storage at the right price! I definitely recommended this place!

Kim was very helpful and went out of her way to help me Rent even in the rain great customer service and would definitly recommed this place

Kim was very helpful and over and beyond to help me with all my needs great place would definitly recomend this place

I was very pleased with the customer service I received from Kim fantastic place would definitely recommend this place for storage

Kim was so helpful and also she gave me great service on all my storage needs

I came in for a 10/10 outside unit and was so pleased that Kim offered me an inside unit that would save me money. Kim was so helpful and the property was so clean. I will gladly recommend this Public Storage to my friends and family.

I recommend this place very safe and clean the manager Kim is a very efficient and very professional person, 5 stars for this place and his staff

I had wonderful service at this location, especially with Kim. Staff was polite and helpful. Definitely using this from now on.

I was very pleased with the customer i recivce from Kim this a great place to Rent i will definitity recomend to Rent here

Kim was the most helpful, understanding, and compassionate person in the entire chain of command at Public Storage (corporate, customer service, & district manager). She was responsive and provided a few solutions to help resolve my issue. Great employee.

I am very happy Kim S. as she was able to squeeze me in on such short notice. She was very professional and courteous. She gave me a tour of the units and made sure I rented the one that was right for me. She cared about what my needs were and I appreciated the level of service she provided. Kudos Kim S. for going above and beyond for me.

I am very pleased with The service i got Kim was very helful with all my storage needs

Great service and very clean place I would definitely recommend this if you are looking to get storages needs

Good place!!

Kim Secrest was very helpful and nice! All my questions were answered as well. Kim did a great job and she also gave great customer service!

Kim was phenomenal. She went above and beyond what her job required to help us clear out our unit. Kim is a great example of customer service. :)

Kim is AMAZING!!!! She was above and beyond helpful. My family and I received the best customer service we have ever received at this or any storage facility. She deserves 10 stars!

Isael was very patient and really helpful. Facility is clean and appears to be well maintained.

Kim was excellent at customer service and place looked neat, definitely recommend this location

I am very pleased with Kim's customer service. she was very helpful and knowledgeable with all my storage questions. I would definitely recommend her.

Property is cleaner and professional. District manager is awesome.

This place is awesome, the service is great, nice people with great personalities and professional to boot.

Kim gave me great service, help me with all my storage needs. Need more people like Kim. Thanks

This is a nice store! The staff here is awesome. Especially Kim Seacrest

the kim manager is very efficient and very friendly, she has a great ability to solve problems, she also manages the Spanish language very well. I feel very well in this place and I will continue doing business here.

Isabel and Kim hace grest service while doing auction and Justin has excelente people working here

I really recommend this place! Great service , the manager Kim is really servicial and nice !!! 👍🏽👍🏽

Hi, I visited the property, warmly greeted, showed and explained me the storage unit I rented. The lady there precisely explained me all details nicely and to the point, and my all questions were answered without being asked. Price is very good, insurance is must, but even with insurance cost added to rental, still economical. I rented 10'x10' space for my house stuff.

Kim gave very great customer service

Kimberly is very helpful, she is so nice, I am very happy with her service

Great customer service! Rebecca is friendly and efficient. Ask for her when you stop by. Storage and moving supplies

Good clean storage units.

Great service...helped me in finding the storage unit I need to put my stuff in them

Public Storage as a very nice staff I dealt with Kim today and Alex on a previous date and they were both very helpful to me I've been there for 5 years and I'm satisfied with the service thank you

Maria was awesome!

Maria is so helpful and so caring She helped me fund a unit that is the best for me

Maria was very helpful and professional.

Maria gave a great Customer server .she is very nice.thank maria.

Skyla and Maria were very helpful. Got me in and taken care of very quickly.

Maria its very polite and helpful. She help me through the process of finding the unit I wanted. Excellent customer service overall.

Friendly and helpful.

I was very satisfied with Victoria help at Public Storage today she is very helpful and she did an awesome job

Sucks when it comes to paying your bill no one seems to be in the front,

This a great place to rent Victoria was a very nice person

Victoria for the wonder experience and ease of getting my first Public storage. Thank you!

Victoria and Michael were great told me everything I needed to know and were very helpful

Don't rent at this location - THEY HAVE RATS!!!!!! When I moved in, Victoria was very pleasant and helped make the move an easy one. A few days after moving in, I noticed droppings in the hallway. I inquired about pest control issues and Alexandra confirmed that was indeed an issue. She referred me to speak with the Area Manager - Pete to come to some type of resolution for my inconvenience. Ha! This is a joke. He NEVER returns phone calls. I called the corporate office after several calls to him and made a complaint. They didn't do anything and just offered me the Regional Manager - Roger's info. I called him too several times and left messages and no returned calls back either. I've tried calling the office and the ladies there don't return my calls anymore either. It appears no one cares. I pay for a service and I expect my things to be stored without the intrusion of pests. After a whole month, Frank finally calls me back and he could care less. He was not very empathetic and all he offered was a transfer to another unit. He did not offer any type of compensation, just a follow up call a week later and guess what? That has not happened either. The renter's insurance is a gimmick. I filed a claim with them and they only cover $250 for damage due to pests, regardless of the policy limit. I will never rent a space from public storage again. NEVER RENT AT THIS LOCATION!!! You have been warned!

This is a great storage facility to rent from. They are very helpful with anything you need and very friendly. Alex the office manager always have a smile on her face and she is great to deal with.

It's not often you find a place that really cares about the spaces you rent, Alexandra has shown me that there are good passionate people in all work fields. I've never had an experience that was filled with so much genuine intention. :) I'll most certainly be back if I ever find myself in another pinch and need to store my precious belongings again.

Did not like my time spent at Public Storage on LochKatrine. Made me buy a mandatory $25 lock that only works on their storage doors. Their mandatory insurance is a joke because it doesn't cover water damage from their leaking roof. All of my boxes were mildewed and so.E had active mold on them. I had to toss so much and re-,box it.The exterior lights rarely work and it's creepy scary to go there after ,530p in the winter months. Last none of the hallway interior lights worked the entire 3 days I took to move my stuff out. Just not a great place to store personal stuff...Maybe outdoor work stuff based on all the men I saw loitering after they finished working for the day and stored their trailers. Just saying....

Victoria was so awesome. She answered all my questions and very professional. I would definitely recommend this location.

Great service from Victoria c. My first time renting and she really helped me through it. Thank you so much =^)

Victoria was very pleasant, sweet and very understanding. Awesome job handled her performance.

Great customer service 👌🏿

Great service, help & attitude. Thx girl...

Thanks Victoria for your lovely and quick service! Recommend this location

She's so sweet kind very helpful

Victoria was awesome!! Helpful and thorough!

Very great experience. Very helpful person very professional. A pleasure working with her.

Today i came in looking for a unit for my daughter she is moving back home i was not sure of what she had but the manager laquinta help me out. She to talk to my daughter on the phone and she explain to her everything she had we foundna unit we will be back on tuesday to rent thanks for the help laquinta

Victoria was great and very helpfully and made me laugh haha .

Great value with professional yet friendly staff. Victoria was very helpful throughout the entire move, from initial discussions to the actual move-in as well as follow-up. Great attitude. I highly recommend this location.

EasyPeasy thanks to Victoria!

A little trouble in set up but they made up for it with customer service

I was waiting more than 2 hours outside the property with all my stuff in hot sun. Then I saw Ms. Victoria walking in the property. She was off on Labor day, but she went and came back in uniform and help me all the way. Earlier I called Public Storage customer service and no good response, extremely poor. I was told Area Manager is going to call me, but no call from corporate big boss. She is very sweet and take her job very seriously. She is the best I have ever seen. She deserve to be property manager, because the way she she treat customers and the property is more like personal. I was very mad earlier but she made everything so smooth and best way possible that I forgot all my inconvenience and became very very happy. I demand Public Storage to give her the credit she deserve and make her property manager, because she is the best candidate for this job, period.

Fast friendly service

It was so fun and Victoria was very competent and knowledgeable.

I had the best experience ever with Dynasty. I came in to get some information about a storage. She was so sweet and kind. She didn't mind answering all the question I had. You can tell she truly cares about her customers. In the past I've had numerous bad experiences with storage companies. I'm just glad I came to the perfect storage place this time. One of my friend recommended I come her because of how great the customer service is. I will be recommending this place to anyone I know who's moving thanks to Dynasty.

Customer service was great! All the employees I have come across at this location since I have had a storage unit here have been very helpful and courteous. Shamika was excellent the last time I was there. Keep up the good work.

I came to this location after roaming around looking for an affordable and convenient storage space and I am so glad I found this place. Nallely was extremely professional & knows exactly what she is doing. The customer service was excellent, fast and easy. I definitely recommend this place. (:

I came in today to inquire about a storage unit. Shameka was very professional and friendly she helped me decide on what space I would need for when I start moving. She was also very pretty which was a plus. 😍😍

Fantastic Service!!! Wouldnt hesitate to come again!!! Nallely was awesome!!!!!

We moved in on April 9th and whenwe saw the unit the ceiling was falling in but were told that it had been fixed externally and there was no leaks. Within a few days we had a bad rain storm and showed up to see what; if any, damage had been done and sure enough everything was wet. We found a unit that was not locked and was dry. Since it was still raining and the office closed still we moved it and called the office as soon as it opened. They acted as if they could have cared less about what the employee had told us. Today we came to move our stuff out to a different storage facility to find everything covered in rat urine and feces. My daughter had a one of a kind 3 piece 2 story doll house with furniture made by her grandmother when she was 7 completely destroyed! She is now headed to college and left with an emptiness for the item I was intrusted to keep safe for her. This has been the worse storage experience of my life. ( and I have 5 storages across the United States). I am not new or nieve to the process, but I am extremely disappointed. Public Storage should be embarrassed to have their name associated with the property! Thank God for insurance; even though, it can not replace the items that mattered most.

The goddess Nallely was beyond a sweetheart and really helped us out. She answered all our questions and was so very helpful during a stressful time.

The storage facility is nice, and secure. The staff, namely Nahelly is very polite, professional, helpful and knowledgeable of her environment. Unfortunately, my unit, as others, flooded with this last rain we got, and Nahally was compassionate and thorough of what needed to be done to start my claim with the insurance.

Run far away!!!! We were contacted Wednesday April 20,2016 at 5:30 pm letting us know our unit had been damage from the recent flood here in Houston and we needed to get here ASAP. Now earlier in the day my husband called the main customer service phone number which told us our zip code for the unit was not effected . So for one Public Storage needs to really get the information together before they give people false hope. Now back to what happened tonight. My husband was tol...d we needed to get there tonight to look at our unit. Mind you our contract that we signed with this public storage says we have access to our stuff until 9:30 pm. So it's 7:05 when we get there and as we pull in the sign on the gate says we need to speak to the office to get access. Well a truck pulls up and out comes a lady in a public storage unit shirt on and from the beginning she is extremely rude yelling at us to come back at normal hours 9-6 I don't know what happen to the unit it was damaged though still yelling at us that she is not going to stand out here and argue with us and another customer we can not get into to our stuff . Then she says I just got home after working 12 hour day and I need to feed my kids ummmm excuse me so you live here at the public storage office with your kids??? So you were here when the flooding happen ? So you can tell us something on how bad the water was nope. She just continues to be as rude as she can be. Her name is Mandy . I am so disappointed with this whole thing . The flooding happened on Monday they did not contact us until Wednesday April 20,2016 at 05:30 pm. This storage unit has everything we own in it and if we could have possible saved something it would have been nice. Also this Mandy lady who lives at the public storage also does not work at this one she works at a different one. Anyways we have already put a call into the manager and also the regional manager. My husband will be there at 09:00 tomorrow when they open to gain access but this is no way to treat your customers who at first were told that the unit was fine and then told it has been damaged. This is our whole life in that unit my husband was in the military and retired out we had our stuff in there until we got our own place. Please run far away from this Public Storage if you want to be treated as a customer should if you don't care how someone treats you then it's perfect for you. See more

Nallely, was awesome!! Great customer service. Answered all my questions. Would recommend her to anyone looking for a storage place. I definitely made the right choice. Thxs again.

Nallely is the property manager and extremely nice. Awesome customer service. Very pleasant to deal with. Love the secure locks.

I was provided excellent customer service from Ms.Dynasty she stood right up and greeted me as i came through the door . I was coming to do a little pricing on units which by the way this is the most cleanest facility I've ever seen from the outside view through the hallways she walked me through . I did let her know i was going to do a few packing first to see what size i really needed and she hit it hard introducing that big box with all those boxes and other moving goodies inside it was a must i purchase it. I just wanted to let her know keep up the excellent customer service not many can do what you do and how you do it Congratulations on the Bundle of Joy

I had the best experience at this location! My first time renting a locker and Nallely was patient and very helpful!

Nallely is very helpful and sweet. She is always cheerful and smiling.

Nallely is super nice will definitely use this location again

Nallely is awesome!

Nallely was friendly and greeted me with a smile as soon as I walked through the door. Nice facility. Clean and organized.

ES SUPER BUENA ATENCION DE NALLELY ME ENCANTO CON TANTA AMABILIDAD RAPIDEZ Y CONFIANZA. GRACIAS NALLELY.

Nayely was very helpful and professional. Answered all my questions and assisted me with my storage needs.

thank you nallely and ao nice customer service every time

Nallely was very professional and helped me with my storage needs.

Nallely was wonderful she went above and beyond made my day great!

Great location, very helpful and friendly

great facility.. super friendly stafe

I needed a storage while moving and the Loch Kathrine lane location was very close and affordable.. Great storage location,very clean ,easily accessible and also efficient and helpful staff,especially the manager

Jay was very nice and prices were great!

No light bulbs, was supposed to have them replaced beforehand. I'm still waiting.

Went to this location to complete my reservation and was helped by Mary. Mary was very helpful, patient and kind. Great experience!

The greatest employ ever !! She's a such wonderful person .. Thanks a lot Nallely you help us a lot !! 😊😊👏🏻👏🏻👏🏻👍🏻👍🏻

Nallely is such an awesome customer service representative. She is extremely professional and helpful! Great woman:)

Great Service From Nallely. Very professional and helpful. Referring everyone to this location

NALLELEY, La mejor! Muchas gracias por ser bien linda conmigo cada vez que voy. Si todos fueran como tu todo fuera tan agradable. Te mereces más de 5 estrellas, gracias por todo.

Very friendly and supportive.willing to help out and go the extra mile. Tracie was my helper and she did a great job. Thanks Tracie

I reserved a unit and within 5 minutes I received a call from Nallely from public storage asking if I wanted to check the unit before I move all my items to the storage to see if it fit. Great customer service!!!!

Thank you Nallely awesome service

Nallely was really helpful and friendly was very professional

Nallely was nice and very helpful

Great customer service with a smile. Thanks nallely

Nallely was very helpful!!

Nallely was very helpful and friendly. She made getting a storage unit easy!

Thank you so much for being so patient and nice Nallely, me and my husband are so glad we chose this location.

Nallely , she a great lady.

Loved it....Nallely was awesome help. She has earned them a referral!!!😊

Nallely was amazing and a big help!

Nallely is a Godsend, knowledgeable and kind.

Nallely was great!!! She was so helpful in explaining the policy and very polite....finally...someone who knows great customer service!!!!

Nallely was an awesome help at the storage auction makes me want to return thank you

I initially went to this storage facility because of the reviews I read. Nallely is the definition of "customer service". She is the most patient and professional person and is very thorough. I'm very happy that I chose this Public Storage location for my storage needs.

Best service! Nallely always provides great customer service! AO, awesome job always so polite too.

Very nice employees (Nallely is excellent to work with), good security and location

BEST SERVICE EVER! Ron is extremely professional and very helpful. Very Customer friendly environment. Property is always clean and kept safe and secure. 2 thumbs up!!