I truly thank God for Mrs. Fee Fee,she has truly been a blessing above and beyond at the storage on 2960 FM 1960. I will recommend any and everybody that I know, that is looking for a storage go down to 2960 FM 1960 and see Mrs. Fee Fee you will not be disappointed. Miss Fee Fee is very nice. Very intelligent knows how to talk to her customers very very sweet personality and I thank God from meeting Miss Fee Fee so get on down there to 2960 FM 1960 if you need a storage and see Miss Fee Fee.
Ok, so if you are in need of a storage facility please come here, you will not regret it! Fefe is professional, knowledgeable, very caring, and compassionate. Her experience shows as she will help you with what you need!
This place is ridiculous. No one is ever in the office to help you. The manager is always gone or at another property. . I’ve called several times and left messages . No one ever returns my call. They go up on their rental prices all the time.. I highly don’t recommend this storage place. This place is so full of crap!!
I do not recommend this place at all, they do not have security in the least, they opened my trailer and stole around 13k in tools, and it did not happen just once, it was twice that they broke my trailer, and when this happened the manager instead of offering help acted arrogant, the fences are broken everywhere,
Well I'm going to say that I gave her this review because she was very generous and help me with a lot of things that I wasn't understanding and she's very cooperative and thank you so much for hospitality I highly recommend her on her job thank y.
The attendant mrs Fefe was very knowledgeable and very nice and forthcoming with information. I had a very pleasant experience and I would recommend this public storage for anyone that needs a storage that I may know.
The Mgr was great helpful and knows how to do business
PLEASE GO SOMEWHERE ELSE! Manager is NEVER on property, access code for entry gate never works. After about 4-5 messages over days and days, a rude employee MAY call you back. They close at 6pm so you can’t access your belongings after that. Worst location ever! Will never rent from any public storage again!
Great! Great! Great! Jesse was very professional and friendly. He was eager to help me with affordable storage for me.
I have always done business with Fefe, and she's just a beautiful soul, professional, and always willing to help. If you leave a message, they will call you back every time. I suggest this property. I've never had an issue.
She is the gold to helping me gind my unit.
Great job with everything and very helpful
I made the best decision picking this storage location. Ms Fefe the property manager was patient with us and helped with everything we needed. She got us in with no problem. Thank you so much..
This place is so awesome
And the management is far superior to anyone else in the area .If you’re in need of storage do yourself a favor …Come here
Just wanted to thank (I believe his name) Jessie. He noticed a problem with my auto payment card and wanted to let me know. With so much fraud any help is wanted. Turns out my was bank over looking too much. Thank everyone for looking out. Just wanted add too review. Jessie is still the man. Help a lot when I lost my keys. Continue to update me on what was happening today I was able to get my stuff for my up coming vacation. Thanks again
Ernie
Jessie is awesome if you have any problems he will work with you and make sure all your needs and questions are taking care of !!
Unique customer service from MS Bates 👏. Impressed by her efficiency and friendly efforts to accommodate my rental experience.
Friendly Office people nice and clean up to date storage please.
Mrs Fefe was the most helpful property manager i have ever met and a joy to deal with in getting my unit
Ms Fe, Thank you for the help on getting the unit.
I canceled my storage the same day I purchased it and they still wanna charge a $29 fee. I went somewhere else because I didn’t like the service when I called customer service on the 1800 number. So they wanna refund partial check man that’s crazy.
The attendant at this office location on 1960 east has been of tremendous assistance to me and my family great job!!
I had a reservation at another location and there was no one there. The lady’s at this location made up for it plus some they made my day!
The most wonderful experience I've had at a storage facility. FeFe was a pleasure to deal with and very sweet and helpful.
Fefe was very helpful and explained the circumstances of obtaining a storage unit with them she was polite respectful and got us in our unit and in a timely matter
Miss FeFe is the best and takes great care of her customers. If you have any storage needs, I would recommend this place 10/10
If you are looking for an absolutely amazing storage experience, look no further! The manager, FeFe is the best! Her customer service is top tier! She was attentive to all of my needs and answered all of my questions. Even closing out my storage was a seamless experience, all because of her. If I ever need a storage again, I will be returning. Thank you again, FeFe!
This lady took the time out to help us off load our large items in the rain and secure the unit. A man was't there but Ms Fe'Fe was. Thank you very much for the help.
Ms fefe was amazing she went above and behind to resolve my issue .. she also translated spanish for me to talk to my driver 10/10 customer service
Mrs. Fefe was wonderful and was easy and understanding of my situation. I highly recommend that renting space at this location if you need storage space... I absolutely loved my experience with her...thank you so much Mrs. Fefe
Excellent customer service. The assistance I have experienced as a renter of public storage spaces.
Jennifer was the absolute BEST!! She has the BEST COUSTMER SERVICE SKILLS! I want her company to know she is keeper!!!
WoW today I had a wonderful experience at this location The Manager FEFE helped me get my password reset she was very kind friendly. Public stores definitely needs more employees like her. Please come by and see her.
Fefe is a very nice person! Four months ago, I rent a car storage unit here for my oversea trip. The day I dropped my car, Fefe took her time to drop me off at the airport which I really appreciated. Today I came back from oversea trip, car won’t start after sitting there for four months. Fefe’s husband took whole morning trying to help me, first jumped car for me, then drove me to nearest gas station to get more gas, the whole morning work under the sun, then helped me called towing company. I can’t say enough thanks to appreciate Fefe and her husband’s help! Their kindness and professionalism need to let more people know about! I highly recommend this public storage company and will use it again in the future!
Jesse had great customer service we got it done fast and easy I would recommend him!!
First Jesses was so kind sweet and patient with me! Customer service was 10/10! This location is very well kept and spacious! I had no issues moving my things in.
The service I received at this location was excellent, Ms Bates was very helpful in helping me locate a unit.
I love Public Storage! Fefe is the greatest person to rent from! She will tell you like it is. First impressions mean a lot! Everything on property is always up to par. You need answers to your questions, she'll tell you. She is the sweetest person to know, just don't cross her! You go girl! God bless you for all you do!
Bad service with rude management. The access hours are less than other storage places. They claim it's for security but allow people to sit in their units, drink, smoke, and hang out.
This is a good place to keep in mind
Don’t rent from here the customer service is horrible. I paid my storage on yesterday at 1053am I got there today August 17th there’s still a lock on my storage. The manager pulls up in her work uniform from a job has an attitude says I’ll let you in this time but the person doesn’t show up till 930am. I have never been locked out so I didn’t know the professional way to handle it talking to a customer is “ I am sorry we are closed at the moment someone can help you at 930am. She states the only reason I’m here is for my ac people. I have been in my storage for months. I would rather go to U haul to get twenty four access then deal with the attitude.
I wanted to rent 3 storage rooms. I even took the time to have a good conversation with the headquarters folks. But this location is the worst. Bad customer service. The manager is very rude and disrespectful. It was a big disappointment to have gone to this place. I'm taking my business to a better place since the manager there obviously doesn't want new customers.
This was the best experience and I had plenty of horrible experiences today. Ms Fe-Fe took her time to help me and very sympathetic. She was great went above and beyond to assist me! The best customer service I’ve ever had and without her I don’t know what I would’ve done!
Ms. Fe-Fe was definitely a 10/10 would recommend!
Highly recommended if you are looking for a professional and organized company to rent a storage unit from!!!! Ms. Fefe displayed very great customer service and made this experience a smooth sailing.
Fefe at this location was very helpful.
Mrs Fede!!! What can I Say!! It was such a pleasure to have gotten you on the phone to discuss my unit your customer service was outstanding!!! Thank You for Your patience and your time ! You are truly a Diamond in the Rough 💎 again THANK YOU!
Jesse is the best would recommend this facility
Mr.Jesse is awesome got me all squared away 😊
Mr. Jesse was a pleasure to work with. Helped me out in no time, with no hesitation. Great customer service. I'll be here for a long time.
Mrs.Fefe was such a pleasure to work with. Made my experience smooth and easy. Very informative and delightful. She recommended the perfect unit. Give her a raise!
Great place! People are nice!
Agent Fefe was exceptional.
Great service.
Public Storage lucky to have this employee.
I’m happy with the service and the location.
I had tire opportunity to meet Ms. Fe fe at at this public storage facility, all I can say is what an amazing person she is I mean she helped me hand and foot and keep a smile the whole time all I can say is thank you Ms.Fe Fe for being who you are to me…. Roman McCoy🎊🥳🎈🎉👍🏾
I would like to thank Miss fee for taking care of my mom and her needs. She really knows how the step up her game to help the elders.
This is a hard-working lady, that can multitask while she taking care of her customers. I can't even complain because you took care of me and two other people at the same time. Way to go Ms fee.
Ms Fe , you may get on us about our payment but that's ok. You are still good people to work with. Keep that property clean like you do.
Morgan was super helpful and efficient with helping me!
Great customer friendly location! Jesse helped me very professionally and kind hearted. I definitely feel my belongings are safe.
Fefe is a great person she's has a lot of knowledge about public storage and very knowledgeable about the unit sizes and what size I should have and appreciate what she have told me and my son about the storage unit I just like to say thank you for a a wonderful person it is pleasure knowing Mrs fefe
Fefe is a very nice and helpful person I ever know ans she is very well educated helping customer
Brittney was very helpful courteous very pleasant and helpful we need more Brittneys .
I've utilized this location for my utility trailer for over a year now. I've always experience nice customer service. I truly appreciate Mr.Jessie for his dedication and admirable customer service skillset.
The person that help me was very helpful and understanding!!!
Great experience and customer service. Easy move in and move out
Mr.Jesse was very nice and helpful, did a wonderful job explaining and showing me to my storage unit, I am so happy with my choice TODAY thanks to Mr.Jesse!
I don't know who that lady was or what was her name but she was freaking rude. If it wasn't bc I paid for the unit already I would not even go back there. First time ever getting a storage + at this location and I can already tell it's gonna be hell. She could definitely improve her attitude and communication skills. Just saying
Mr Jesse and Ms FeFe have the best customer accommodation and service I’ve ever experienced. They helped my move in experience be very pleasurable and stress free . Much appreciation and gratitude. 🙏🏾
Jesse was very awesome! He was very patient and assisted us with finding the perfect unit! He deserves a raise! Thank you for being of excellent service to us.
Frfr and Jesse were very helpful and professional during the entire time we were renting. Fefe helped me when I had to rent an additional unit by keeping me updated with vacancies. I recommend their location for storage.
Thank you Fefe for your help in making the process super easy and quick
Es muy buena persona siempre busca la forma de ayudar al cliente no importa la raza yo estoy muy agradecido por su Labor en el storage 5 estrella para ella Fede?
Great customer service. She knows the in and outs of the building. She walk me through the building show me everything and how things would be taken care of.
Fefe was amazing, great service 100% recommended
FeFe is always very helpful and very knowledgeable. Thank you
Great management and fast service....
Fefe
Was great.
Fantastic wonderful customer service..
Ms. Frfr is amazing and super helpful. Will definitely be using this facility again in the future and will also recommend this facility to all my friends and family.
Mr Jay & fefe was very helpful in helping me move in my unit. I can't say nothing bad about these two. They was on point on helping a full office of people. They are very well knowledgeable on how to help find units you need. Thanks guys.
Mrs Fefe is an awesome property manager. She is very helpful and friendly.
Very professional Very helpful clean and organized.
They treated me kindly and it's a good place
Fefe is a great manager. She is personable and made the check in process easy. Thanks!
Wonderful and helpful service with a customer friendly can do attitude.. It was a pleasure to have her help today
Ms FeFe customer service is awesome extremely helpful and kind !
On June 27, I contacted customer service to rent a storage unit. I asked for climate controlled. My sister witnessed the entire call because I had the rep on speaker. I received the link to confirm and book the unit. The next day I called the location to see how I could retrieve my keys. Disaster! First they did not have a climate controlled unit for me. Second they refused to refund my $228 and $21.64 for the lock. Third the customer service was awful! I contacted the customer service department and it was even worse! I never moved into the storage nor did I even step into the location and they refused to refund my money. That is theft! I contacted customer service via email, no response. I called a second time and was told a refund would be received within 10 business days. Those days passed. I called on Thursday and was told I would not receive a refund for 8 weeks. At this point I'm filing charges for theft!
Mrs Fefe was absolutely great in providing all the guided tours and information we needed in selection of space at your facility. Therefore, I would recommend to others whom are looking for storage space.
Ms FeFe help me get my storage with her even though I put it off for a week. I finally got my unit and able to storage my classic in it.
When I say tha customer service was excellent….Mrs. Kimberly was awesome I salute this location with 5 STARS.
Very sweet attitude awesome help no problems very nice service
Fefe is a wonderful lady and a keeper, she assisted me professionally with all my questions an concerns. Thanks Fefe for everything!👏🏾👏🏾
Ms. Fe fe is awesome!!! She worked with me to meet my needs and explained everything to me and took her time she was very professional and I will recommend her to anyone else who might be in the need of storage spaces.
Thank you, Fe fe
The manager was Very helpful and had very good Customer service, I would definitely recommend to a friend.!!!
Fefe was a wonderful help I have been having issues with my storage location. She was actually a person I could get help from due to making my payment and setting up my app account. I had been trying over the phone and chat over a week. Thank you for the wonderful help.
Ms Fede is very nice and considerate. She’s very knowledgeable about the storage. Just come tell her what you storing and she knows the size off the top of her head. That’s my girl to go see.
Ms fefe was very helpful and patient with me and my needs. Outstanding customer service thank you.🙂
Ms fefe help me with my app & saving me money on my unit.
Ariel was professional & informative. I will be using this facility in the future mainly due to her mannerisms. Keep it up Ariel!
Ariel and Ms. Fifi will definitely take care of your storage needs. It was such a smooth experience. I highly recommend this location especially for the customer service.