Public Storage Self-Storage Units at 2960 FM 1960 Rd E, Houston, TX

Jessie was very helpful. Love this place

Fefe is a very nice person! Four months ago, I rent a car storage unit here for my oversea trip. The day I dropped my car, Fefe took her time to drop me off at the airport which I really appreciated. Today I came back from oversea trip, car won’t start after sitting there for four months. Fefe’s husband took whole morning trying to help me, first jumped car for me, then drove me to nearest gas station to get more gas, the whole morning work under the sun, then helped me called towing company. I can’t say enough thanks to appreciate Fefe and her husband’s help! Their kindness and professionalism need to let more people know about! I highly recommend this public storage company and will use it again in the future!

Jesse had great customer service we got it done fast and easy I would recommend him!!

First Jesses was so kind sweet and patient with me! Customer service was 10/10! This location is very well kept and spacious! I had no issues moving my things in.

I love Public Storage! Fefe is the greatest person to rent from! She will tell you like it is. First impressions mean a lot! Everything on property is always up to par. You need answers to your questions, she'll tell you. She is the sweetest person to know, just don't cross her! You go girl! God bless you for all you do!

The service I received at this location was excellent, Ms Bates was very helpful in helping me locate a unit.

Bad service with rude management. The access hours are less than other storage places. They claim it's for security but allow people to sit in their units, drink, smoke, and hang out.

This is a good place to keep in mind

Don’t rent from here the customer service is horrible. I paid my storage on yesterday at 1053am I got there today August 17th there’s still a lock on my storage. The manager pulls up in her work uniform from a job has an attitude says I’ll let you in this time but the person doesn’t show up till 930am. I have never been locked out so I didn’t know the professional way to handle it talking to a customer is “ I am sorry we are closed at the moment someone can help you at 930am. She states the only reason I’m here is for my ac people. I have been in my storage for months. I would rather go to U haul to get twenty four access then deal with the attitude.

I wanted to rent 3 storage rooms. I even took the time to have a good conversation with the headquarters folks. But this location is the worst. Bad customer service. The manager is very rude and disrespectful. It was a big disappointment to have gone to this place. I'm taking my business to a better place since the manager there obviously doesn't want new customers.

This was the best experience and I had plenty of horrible experiences today. Ms Fe-Fe took her time to help me and very sympathetic. She was great went above and beyond to assist me! The best customer service I’ve ever had and without her I don’t know what I would’ve done! Ms. Fe-Fe was definitely a 10/10 would recommend!

Highly recommended if you are looking for a professional and organized company to rent a storage unit from!!!! Ms. Fefe displayed very great customer service and made this experience a smooth sailing.

Fefe at this location was very helpful.

Mrs Fede!!! What can I Say!! It was such a pleasure to have gotten you on the phone to discuss my unit your customer service was outstanding!!! Thank You for Your patience and your time ! You are truly a Diamond in the Rough 💎 again THANK YOU!

Jesse is the best would recommend this facility

Mr.Jesse is awesome got me all squared away 😊

Mr. Jesse was a pleasure to work with. Helped me out in no time, with no hesitation. Great customer service. I'll be here for a long time.

Mrs.Fefe was such a pleasure to work with. Made my experience smooth and easy. Very informative and delightful. She recommended the perfect unit. Give her a raise!

Great place! People are nice!

Agent Fefe was exceptional. Great service. Public Storage lucky to have this employee.

I had tire opportunity to meet Ms. Fe fe at at this public storage facility, all I can say is what an amazing person she is I mean she helped me hand and foot and keep a smile the whole time all I can say is thank you Ms.Fe Fe for being who you are to me…. Roman McCoy🎊🥳🎈🎉👍🏾

I’m happy with the service and the location.

Ms Fe , you may get on us about our payment but that's ok. You are still good people to work with. Keep that property clean like you do.

This is a hard-working lady, that can multitask while she taking care of her customers. I can't even complain because you took care of me and two other people at the same time. Way to go Ms fee.

I would like to thank Miss fee for taking care of my mom and her needs. She really knows how the step up her game to help the elders.

Morgan was super helpful and efficient with helping me!

Great customer friendly location! Jesse helped me very professionally and kind hearted. I definitely feel my belongings are safe.

Just wanted to thank (I believe his name) Jessie. He noticed a problem with my auto payment card and wanted to let me know. With so much fraud any help is wanted. Turns out my was bank over looking too much. Thank everyone for looking out.

Fefe is a great person she's has a lot of knowledge about public storage and very knowledgeable about the unit sizes and what size I should have and appreciate what she have told me and my son about the storage unit I just like to say thank you for a a wonderful person it is pleasure knowing Mrs fefe

Fefe is a very nice and helpful person I ever know ans she is very well educated helping customer

Brittney was very helpful courteous very pleasant and helpful we need more Brittneys .

I've utilized this location for my utility trailer for over a year now. I've always experience nice customer service. I truly appreciate Mr.Jessie for his dedication and admirable customer service skillset.

Great MGMT

Great experience and customer service. Easy move in and move out

The person that help me was very helpful and understanding!!!

Great experience!!!!!!!!

Mr.Jesse was very nice and helpful, did a wonderful job explaining and showing me to my storage unit, I am so happy with my choice TODAY thanks to Mr.Jesse!

I don't know who that lady was or what was her name but she was freaking rude. If it wasn't bc I paid for the unit already I would not even go back there. First time ever getting a storage + at this location and I can already tell it's gonna be hell. She could definitely improve her attitude and communication skills. Just saying

Jesse was very awesome! He was very patient and assisted us with finding the perfect unit! He deserves a raise! Thank you for being of excellent service to us.

Mr Jesse and Ms FeFe have the best customer accommodation and service I’ve ever experienced. They helped my move in experience be very pleasurable and stress free . Much appreciation and gratitude. 🙏🏾

Great service

Jesse os great!

Frfr and Jesse were very helpful and professional during the entire time we were renting. Fefe helped me when I had to rent an additional unit by keeping me updated with vacancies. I recommend their location for storage.

Thank you Fefe for your help in making the process super easy and quick

Great experience.

Es muy buena persona siempre busca la forma de ayudar al cliente no importa la raza yo estoy muy agradecido por su Labor en el storage 5 estrella para ella Fede?

Great customer service. She knows the in and outs of the building. She walk me through the building show me everything and how things would be taken care of.

FeFe is always very helpful and very knowledgeable. Thank you

Fefe was amazing, great service 100% recommended

Fefe is a awesome person

Great management and fast service....

Jesse was great.

Fefe Was great. Fantastic wonderful customer service..

Ms. Frfr is amazing and super helpful. Will definitely be using this facility again in the future and will also recommend this facility to all my friends and family.

Mr Jay & fefe was very helpful in helping me move in my unit. I can't say nothing bad about these two. They was on point on helping a full office of people. They are very well knowledgeable on how to help find units you need. Thanks guys.

Mrs Fefe is an awesome property manager. She is very helpful and friendly.

Very professional Very helpful clean and organized.

They treated me kindly and it's a good place

Wonderful and helpful service with a customer friendly can do attitude.. It was a pleasure to have her help today

Fefe is a great manager. She is personable and made the check in process easy. Thanks!

Ms FeFe customer service is awesome extremely helpful and kind !

On June 27, I contacted customer service to rent a storage unit. I asked for climate controlled. My sister witnessed the entire call because I had the rep on speaker. I received the link to confirm and book the unit. The next day I called the location to see how I could retrieve my keys. Disaster! First they did not have a climate controlled unit for me. Second they refused to refund my $228 and $21.64 for the lock. Third the customer service was awful! I contacted the customer service department and it was even worse! I never moved into the storage nor did I even step into the location and they refused to refund my money. That is theft! I contacted customer service via email, no response. I called a second time and was told a refund would be received within 10 business days. Those days passed. I called on Thursday and was told I would not receive a refund for 8 weeks. At this point I'm filing charges for theft!

Mrs Fefe was absolutely great in providing all the guided tours and information we needed in selection of space at your facility. Therefore, I would recommend to others whom are looking for storage space.

Ms FeFe help me get my storage with her even though I put it off for a week. I finally got my unit and able to storage my classic in it.

When I say tha customer service was excellent….Mrs. Kimberly was awesome I salute this location with 5 STARS.

Very sweet attitude awesome help no problems very nice service

Fefe is a wonderful lady and a keeper, she assisted me professionally with all my questions an concerns. Thanks Fefe for everything!👏🏾👏🏾

Ms. Fe fe is awesome!!! She worked with me to meet my needs and explained everything to me and took her time she was very professional and I will recommend her to anyone else who might be in the need of storage spaces. Thank you, Fe fe

The manager was Very helpful and had very good Customer service, I would definitely recommend to a friend.!!!

Fefe was a wonderful help I have been having issues with my storage location. She was actually a person I could get help from due to making my payment and setting up my app account. I had been trying over the phone and chat over a week. Thank you for the wonderful help.

Ms Fede is very nice and considerate. She’s very knowledgeable about the storage. Just come tell her what you storing and she knows the size off the top of her head. That’s my girl to go see.

Ms fefe was very helpful and patient with me and my needs. Outstanding customer service thank you.🙂

Ms fefe help me with my app & saving me money on my unit.

Ariel was professional & informative. I will be using this facility in the future mainly due to her mannerisms. Keep it up Ariel!

Ariel and Ms. Fifi will definitely take care of your storage needs. It was such a smooth experience. I highly recommend this location especially for the customer service.

Honest straight professional

She is straight up front and loving good management

Had a great experience at y'all's place great management

Se puede tentar para poner una oficina?

Found the spaces available I needed, and received prompt help in reserving and completing the contract agreement process and moved in the same day. Great facility by the way. Thank you.

Although we had an appointment for tomorrow. We decided to stop by today. The manager was so helpful in showing us around the property. We rented in under 15 minutes. So fast and efficient. Plus less than our current storage units.

Fe'fe is a great people person, very knowledgeable in any questions I had for her. I am going to recommend public storage and Fe'fe to others! Thank you.

I’m just moving in & Ms FEFE is soooooo nice & helpful she made the move so easy! I would recommend this place to anybody.

FEFE was the best. She helped my mom find a storage.

i want to say thanks to the lady in the office for helping my moma find a unit , btw ms.fefe❤️ .

FEFE and Isabel were very professional and always there to help me in my needs in moving to Houston Texas. I would highly recommend this Public Storage to all who needs to store their belongs. Very safeplace

Ms. Fefe is the best public storage manager I have ever meet.

Great storage and great staff !

I would like to thanks Ms Fefe for helping me get my unit and making me understand the policy.

I just moved to the Humble area, and was in need of a self storage unit... I came to this location and was pleasantly welcome by Fefe. She not only took care of providing me with a unit that met my storage needs but also assisted me with understanding all terms and policies and setting up my online account thru the app to be able to access my storage. She is the complete package... hospitable, security and front desk... thank you for making this one less stress I have to deal with during this transition.

I would like to say thank you to Ms fe'Fe for keeping me on my toes and making sure I pay my bills on time. No more late fees here.😄

Great service

I would like thank Ms Ashley for helping my mom & grandma out for clearing out the house with extra goods that they don’t need. 😂😂Have a bless day Ms Ashley.

Too expensive and can't access unit after 5pm

Great Quality service. Will use again if needed.

Professional services by manager Mrs FeFe

Mrs. Fe fe... Was very professional help me take care another place out of state besides her place and then help me with a bill that shouldn't have been from another storage place she took the time and make sure that I feel comfortable and was okay about the situation she eliminated the problem she's super great her establishment is very clean and Hail to the upmost.....indeed no doubt... and i. Can't appreciate her more.....

Mrs. Fefe was very helpfuI and kind. She answered all my questions with really good attitude. I highly recommend her if you are looking for a storage. Great customer service!

Nice people and good service and helpful

Very nice always gets the job done thanks

I had a great experience having a storage at 2960 Fm 1960 with great customer service from MS:Fefe.she has a great positive vibe and is willing to help with anything you may need . For any individual looking for a storage , I would recommend you go to Ms Fefe and she will help you get your storage and more of great service . 😊

Very nice manager for public storage Mrs Fefe bates Thanks for the help. 😎

Fefe It's very professional the kindness just can't explain the words Wonderful public wonderful storage to storage your belongings

I would like to thank Ms fefe for helping me get space for my car. She really knows her job when it comes to renting units.

Jesse was awesome, Answered all my questions. Jesse made my rental process easy . Very helpful, attentive to his customers. If i could give him 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I would! Thank you Mr Jesse!!! Have a great day!

Very knowledgeable and very helpful, she assured me and assisted me very well

Fefe was very helpful… I highly recommend her if you are looking for a storage. She give very good deals

Fe Fe was very helpful

Good customer service

Great service

She was great and very helpful

This was a great experience and the customers service was good!

Fefe was very helpful her customer service is great.

Very professional and courteous. Great price and very friendly service. Thank you!

Good costumer service

She knows her job, and was very helpful...

FeFe was extremely helpful and professional. It was a pleasure doing business with h her.

..extremely helpful, genuinly friendly, super professional..😊...manager ms. Fifi.! She is the "greatest!!"..thank you!

Fe Fe is an outstanding employee for public storage. She has a great attitude and cumunicate very well with customers, i will definitely come back in the future.

I have been dealing with Public Storage since I moved to Texas. The managers are very polite and do their best to help with all your needs. Very, very special thanks to De'Anna. Thank you :)

Mrs. FeFe Was Very Professional And Courteous. My Time was Quick and Service was Great.

Good communication love to smile and attitude man you got to come and run over here to Public Storage the manager is nice her name is Miss Fefe thank you

I opened my storage unit in May of 2020. After 5 months the 6th month the rent went up by 11.00. This was probably in the fine print that it would go up, but it is still frustrating that people don't take the time to explain to you. Then, I vacate the unit on 4/2/2021. I was trying to get my things out by 3/31 to avoid any more charges but due to they lock you out at 6PM I never had time after work that week to get it all out. I finished clearing my unit on April 2nd. I tried to go into the office to clear my account and find out how much I needed to pay for the Month of April since I was moved out. and Yes, I gave notice. The office was locked as I am sure the person went to lunch although they were right there looking at me trying to get in and never said a word. After I get home within about 2 hours, I get a phone call from Public storage that says they noticed I vacated my unit and that I still owe. Very rude, acting like I was trying to skip out and never once explained what I owe. So to avoid additional charges, I went online and paid 71.00. I went back to my Public storage account and see they show I paid 56.00, My Bank shows I paid 71.00. I call the 1-800 number, just to end up with another Rude person, that keeps telling me I am not understanding her, when in fact, she was not listening, when I said. PS took 71.00, but shows 56.00 where is the 15.00. Good luck if you rent here. I should have found a private storage facility like I have used in the past.

Nicole was very helpful. The space I needed was not at this location and she patiently found a Public Storage that would accommodate my needs. I was amazed with her customer service. Thank you Nicole

Great Service and Very Helpful.

She is very nice young lady and very hard worker

Best place to storage things. Ms FeFe helped me and my family out.This is by far the best storage location we've ever used. Through the years our family has had to use a few storage places and this one is so clean and the office staff is so friendly.

Fee Fee is amazing

The staff is awesome! Fefé alone is remarkable!!!!

I have multiple units! Clean! The Manager Dee is amazing! She's always very helpful and pleasant! Good energy!

My husband and I have had our storage here for a year now and today we have just opened a new storage unit. The staff here are friendly and very helpful. We are very pleased with the customer service and appreciate how welcoming they have always been. Keep up the good work ladies.

FeFe was very polite, helpful, and knowledgeable of the products public storage had to offer... thanks FeFe

Thanks to Ms FeFe for helping me setup my online pay a bill online. She is a real hard worker dealing with a lot of people waiting on her.😊

Excellent services Miss Cece /Fefe all of them real nice & friendly. You get the help and questions answered promptly and everybody's just really awesome !

I was shopping around for my move next month and Ms. Dee answered every question I had. She was very helpful and informative. She told me about the Erental process, which I was ecstatic about because I have a really busy schedule. I appreciate her for her assistance.

Dee is amazing. I'm going through a bad divorce and looking for storage near spring. I called this store and Dee was so helpful with everything I needed answered. Thanks Dee, you're awesome.

FeFe was the best ever!!!

Dee was so much helpful. She's amazing & she helped with all my questions. I was glad I came to public storage for the purpose that I need it for.... I was amazed of the phenomenal customer service.

Very Happy manager is Awesome

Great Service

Great service Fefe. deserves the highest rating made my move so easy excellent people skills

Very friendly gave me every detail I needed to know and a very good price on our storage unit

I came in to move from one unit to another. I set it up as a new rental. Mrs Fefe was able to transfer my original unit to the new one which saved me a lot of time and money. I appreciate her patience and thoughtfulness. She even showed me the unit before I agreed to rent it. I'm very pleased with the service I received. Thank you

Fefe Bates was tremendously helpful in assisting me in updating my account in all my needs and questions, ask for her if you ever need any help! Thanks again Fefe :) -Serenity and Caleb

Ms fefe was very helpful and patient with me. She is very professional and welcoming! She is definitely up to the managerial position and above! She made my experience joyous and memorable!

This lady is the best to work with. I will send all my customers to her to get storage st public storage.

I had a wonderful experience. If you need any help locating a spot contact FEFE and she will help and explain anything you need know.

This is a great storage place to come to. If you need quick and great service, go see Mrs Fe Fe at public storage she will get you set. I definitely will be going back.

Good job

Nice clean and safe facility..

I recommend this place. Specially Ms. Fefe she is very helpful and knowledgeable.

Fefe was very nice and str8 forward and recommended me with the best options thats affordable for my pockets....

Ms Brittany was very nice and Fefe was very helpful would recommend family and friends

I have been renting for 8 Years. I've never had a problem with these guys and my unit was still the same all those years. Thank you to Fefe for OUTSTANDING customer service and making my moving-out completely pleasant and easy.

Un lugar muy limpio y atención excelente atendido por Fefe , atenta amable y facilita mucho el acceso para poder rentar un storage , muy recomendado

She have very good customer service n u was very helpful

Mrs fe fe made sure when a space was available I got a callback to let me know appreciate that thank you Miss Fe Fe !!!

Love this place and the people at the location

Wonderful !

excellent service I recommend to everyone

Fast friendly service

Sharon was great and very knowledgeable. Highly recommend this location

It was a great experience. Sharon was very prompt to return my calls, on time for my arrival to the location, answered to all of my concern and got me into a perfect fit storage for my needs. Sharon was also very courteous and helpful when I got to the location.

Mr. Jesse was really great with helping me decided on my storage and offered great products. Awesome customer service!

Sharon was absolutely amazing. She went above and beyond my expectations. She was very helpful and knowledgeable. Would definitely recommend anyone to go here.

Sharon in the office is so helpful. They are the most affordable and I did my comparison shopping.

Really impressed with the quality and cleanliness of this facility. Would definitely recommend this location to anyone looking for a very Nice and affordable storage unit facility. It's conveniently located off a busy street so you would never have to worry about someone thinking of taking your belongings.

I live close by and I decided to get this storage everyone there is pretty friendly especially Shay. Great prices definitely would suggest this storage facility to anybody intrested.

Great experience great location thank you Jesse for your help.

This company is horrible. They will constantly go up on your unit. Also they are charging a late fee even for the month of April when no one was working. The stimulus came late therefore the payment was late. If u need a storage unit, pick a mom and pop place. Where they take care of their customers .

Fefe was a knockout. Amazing service

Great service

I had an efficient and friendly service at this location. I managed to get a storage unit in less than 15 minutes.

The staff are super helpful, especially Fefe she went above and beyond.

Great Service , Polite staff

I had a very pleasant experience dealing with Fefe. She did an outstanding job helping find a spot for my boat. I will recommend this storage facility for anyone looking for good customer service.

The manager (Charlene)was very helpful and friendly. I will be doing business there soon.

Charlene Was A Really Good Helper To Me

Quick and easy super friendly highly recommend

Wonderful customer service

Charlene was assume.I have had such a bad day and it was refreshing to have someone with a smile and kind words to offer made me smile.She is an asset to your company for sure . I ve went to four different locations an her customer service exceeded them all...

Charlene was absolutely amazing! Great customer service skill set. Charlene was extremely knowledgeable about the Public Storage guidelines. She can tell she places people first and does her job with integrity. Thanks Charlene for an awesome experience!!! Kudos!!! May your 2020 be blessed beyond measure!!!

Today, I went to Pubic Storage with my mother and aunt to buy a storage unit and I had an amazing time doing so. Charlene had a friendly personality, was great at giving details on the storage unit that I bought and was very helpful when it came to answering any questions that I had. If I could rate higher I would ,because this experience was a 10/10!!!

Great rates, excellent customer service and friendly staff. Highly recommended.

The service here is excellent , the desk lady is awesome , very helpful , explained everything very clearly , no hidden charges , the place is very clean, and all the units look very safe.

Charlene provided excellent customer Service. She was attentive, polite and took the time to explain the entire process. I’m a very happy customer today.

Manager was wonderful had a great experience and I rented the space i needed thanks to Ms Charlene

Charlene was helpful as well as professional when helping me determine the size storage I need. Highly recommend coming to her for your storage needs.

Vast storage space

Wayyyyyy over priced

Excellent service and super friendly worker.... She was so helpful and i can't think of her name but she has cute cartoon tattoos..... Very nice and helpful

Great service

Had to find a quick storage unit while my apartment complex was going through a remodel having had some past bad experiences with storage units I thought I would give it another shot. Upon arrive I was greeted by Charlene who was super nice and awnserd all my questions with ease. I even told he about my past bad experiences with storage unit places and she assured me my stuff would be taken care of and looked after as if it was her own. I will be referring all my friends and family here now thank you all so much.

Great place. Excellent service!

Great and fast service

Dropped by today to check out a unit. Charlene was amazing. She answered all my questions and concerns. She was reassuring when I had doubts. Best customer service I have had in a while.

Came in today to look for a unit. Charlene was very helpful and professional. I will be directing my family and friends to her!

I came in to check out some storage rooms. Charlene was very professional. She was knowledgable and helpful when answering my questions.

Charlene was extremely kind and helpful with every detail during our last minute unit rental she didn’t mind showing us different size units so we can compare price and sizes and I highly recommend coming here and asking for her to help when you are in need of a clean and quick move she doesn’t make you feel like you’re a burden for coming in and don’t really know exactly what you need yet .

Charlene provided outstanding customer service. I am in the process of selling my house and needed somewhere to store while staging the house. She showed me multiple units to provide me with the size space I needed. I will definitely be back to rent once i begin staging.

I dropped by on impulse to see abt a storage unit. Charlene was awesome! She helped me figure out exactly what I would need and showed me several units to narrow it down! Extremely professional and knowledgeable! Definitely recommend to anyone needing a unit!

I really enjoy my experience at public storage Charlene was very professional and was very helpful and I thank her for all that she done to make my experience with public storage a excellent experience.

Charlene helped me answer any and all of my storage questions. Clean facility, recommend renting at this location.

Charlene knows her stuff and is super at customer service. Thanks.

Super friendly staff. Very courteous and helpful. Speedy check in with online express check in.

Service was great shay I really appreciate you helping me out today

Shay was great helped with all my move in needs!

Shay @FM 1960 was so professional and kind yet thorough! I love the $1.00 1st month promotion!

Shay, has been beyond amazing since I began leasing here. She goes out her way to make sure that am taken care of.

Well.Shay is very professional she has a lot of customers skills and every time I talked to her She was and She is willing to help people so thank you very much

Shay was very sweet and she has a beautiful smile. Thanks for all your help!

REAL REVIEW!!!!! Excellent customer service. The Property Manager Shay was very nice and helpful when my family and I stopped by with a few questions. Very knowledgeable about the storage. Definitely coming back once we're ready !

Ms. Shay gave me a 5 star service!!

Doesn't supply much

Can't say anything bad at all ,excellent and fast service. (Ms.Shay definitely gets 5 stars)

Shay is the most efficient public storage staff I have encountered. Very professional.

Friendly staff

Shaw was very professional and helpful the entire process was fast.

Just stopped by to check on prices and the property manager Ms. Shay was very sweet and knowledgeable. The buildings were very clean! I recommend this location to anyone who’s looking to store their belongings here.

Public Storage is the best good management good employees

Timmetria was very nice and helped us a lot. Greeted us in the most pleasant way! Helped us step by step and gave us the information step by step! We appreciate you so much. Thank u

i had a great service i love mrs trimmetria she was so great polite,nice,sweet funny i love her customer service she was great i never had so much sweet an nice

Fefe was amazing, helped me with all the questions I had amazing customer service.

Ms. Fefe has awesome customer service very friendly would highly recommend this storage facility

Great reminders, easy move in. Drive up storage makes it convenient. Thx Sharon.

I love this storage. It’s so nice quiet and clean. And Shay is the best. I love her. I most def recommend this public storage to anyone.

Shay is very nice I never had a problem very nice and respectful I love this place

Excellent service. Ms.Fefe was very nice.

Thanks to Shay from 1960 Road East, she was very kind and nice and one wants to return because there’s good customer service.

I stopped by to get some prices, they (Shay) were very helpful, friendly and nice. Definitely going back when i get ready to move!!!!

Awesome and friendly customer service!

Poor customer service

Can't say I've had the pleasure

Great place and people are very friendly and helpful. Prices are very fair and so far I haven’t had any issues after a year.

1st rental unit went off without a problem. The second one was a nightmare. We had come back to add another space and the second employee to assist us had no idea what he was doing. It took over an hour to get the unit, and that was with us completing an online reservation first. The second employee in back just ignored the fact he was having problems She let us stand there and wait as he tried to figure out what he was doing. The worst part that it was getting ready to rain and we had stuff to put away. We came with plenty of time, but by the time he finished getting the single unit we needed rented it was drizzling. Bottom line it should not take an hour to rent out a unit. I can finish paperwork for a house or a car faster than that!

UPDATE: As I stated previously the service here is very friendly and helpful. They replaced my lock when it got stuck lol (Drilled it out) and gave me a new one. Great team of people going out there way to ensure good quality customer service. Cee CEE was very helpful and I truly recommend this facility to those in storage needs. Great friendly staff. Customer service was very friendly and got what we needed quickly. Had a pleasant time with the ladies in the office made us feel comfortable with purchase storage rental. Thanks!

Great customer service by fefe. She was patient with offering to show all selections of units.

Awesome customer service 👍👍👍

Fefe was excellent. I wasn't sure what size I needed so she took the time out and showed me. She was very helpful in my decision making. Thanks again for all of your help Fefe.

Great customer service! Fefe was wonderful I will definitely recommend this location to other people

Clean space and excellent staff! Shay was friendly, very knowledgeable and helped me choose the right unit. She made the process simple and easy and got me in and out!

I found the perfect customer service provided to me buyer sales representative David he's very knowledgeable professional and thorough the service here at this particular location is phenomenal

Ms. Shay B. Is a nice lady. She helped me get a good spot for my car.it went fast and smooth.

Helped replace a lost key to my unit. Excellent customer service!!!

Timmetria and fefe did and awesome at helping us with the unit

Don't rent here. The on-site manager I feel is a racist. She doesn't know how to treat people or talk to people with respect. Every time I see her I get a bad vibes. Please go to another public storage. For the most part the other workers have been nice and polite.

Shay Shay Is Wonderful Person

Shay was very helpful and her customer service was outstanding. 😍

Shay was cheerful and made the process very easy.

I came in a few days ago to see about storing some of my grandmother’s things and Shay was extremely helpful. She answered all my questions and helped me make the right choice on what size to get. Thanks again!

Shay was very helpful and the setup was smooth and simple.

We've been doing business with them for some time and never had a complaint! Well... Would be nice to have a dumpster to throw away stuff, other than that I have been happy with my unit! More importantly been extremely thankful for the hours the gate is open from 6 a.m. - 9 p.m. The staff since the beginning and now have been friendly!

Does it offer 24/7 gate access??

I absolutely loveeeeee this place! I store all of my decorations for holidays here, and my husbands vintage coin collection. I never have to worry about the security of my items that we store here every month. And the staff is AWESOME, the young lady I spoke with the last two times (Shay) was very polite and answered all of my questions. Thank you guys!

Stop real quick just to ask a couple of questions and I really liked the vibe of the Place! Super clean, and Shay the manager was just a delight! She was super awesome and easy to talk to!

Stopped by this location yesterday just to get information about a space. The area was very clean and well kept. The manager Shay was AWESOME!!! She took her time to explain everything about the property and storage space I was interested in with a smile. She answered all my questions with no problem. The BEST customer service I’ve experienced in a while. I’ll feel confident storing my belongings here with her. If you’re reading this ask for SHAY you won’t be disappointed!

Worst public storage ever!!! They gave our reservation to someone else didn’t give us a chance to even just pay before hand so knowone would get it..and we always used them frequently ..won’t be back

Natasha had great service when I visited the store. I couldn't have been more please with my outcome. I will refer any one at any time to visit there.

Wow, Natasha was amazing and wonderful to work with! Give this woman a raise! Thank you public storage :)

Katie and Natasha were super helpful with setting up my storage. Both ladies were available by phone and in person to help. Move in was a breeze!! Thanks Ladies!

Natasha was very helpful and had great customer service and attitude

Natasha Customer service agent was so courteous and helpful at this location .. Her service didn’t take all day she had me in and out less than 20 minutes👍🏽

Great service

Just called for info and Traci was great!!!!! Very helpful!!!!

I came in right after Christmas to look for a unit I went to so many places and was unhappy how I was treated but when I came here I was very impressed tracy was the one who helped me she was amazing.

Natasha was really helpful with getting me my unit I enjoy the knowledge and helpful staff here will let the word be known bout this place

Good customer service (Brittany) was awesome been a customer a year

My experience with public storage was beyond great. Natasha Cook was very helpful and knowledgeable when renting me my unit. A friendly attitude is so welcome.

Natasha was very helpful and allowed me to utilize her hotspot to complete my paperwork.

Employees have not been overly friendly at thos location

Brittany was helpful..Good job!!!!!

Traci was helpful and friendly. Shetook the time to be sure everything was correct. The units looked clean and the property well maintained

Thank you for everything

I went to location off 1960 by the U haul. The young lady Shay was very helpful and very nice. I been to other locations she need to show some of the other locations how to treat customers.

Brittnay was very helpful and knowledgeable Thank alot

Staff is very help full and acomodating

Great staff. Friendly service. Brittany was very helpful, and answered all my questions.

Lisa was excellent when helping us find the perfect storage space!

Sharon was very helpful and polite.

I had a wonderful experience and Mrs. Terri was one of the best people you can meet there . Mrs. Terri is very professional and knows how to do her job and she is joy to be around . thanks you Mrs. terri for your experience that you gave me ( Jocquese Wardsworth )

Vary well maintained and managed the people that work here are helpful with questions and requests a good place to do business

The Sharon has great customer service

Erica helped us today and she was AMAZING! Very knowledgable with all the information we needed. Ladies had a great personality! Definitely recommend this storage !

Very good and fast service. Staff is very approachable and helpful. Clean and very accessible storage.

Tara and Sandy are awesome! Tara and I played phone tag for a couple of days(she had called to let me know that our auto-pay had expired). She always called back, when I called. I stopped in to give the most current information and got Sandy. She was just as nice and as helpful as Tara. Hard to find, and retain, good employees - seems you guys have done a good job in hiring these two.

Thelma, Sharon and Terri were a great help! Thanks

Love it!!! Great & friendly customer service!!! Reasonable pricing!!! Secured facility!!! Very informative customer service!!! Very highly recommended to others to come and store your belongings!!! Ms. Terri & Ms. Sharon love these ladies!!!

I got an Awesome rate, compared to a unit I had 25m away in kingwood - 2.5x the space for the same price as my other unit. It worked out very well over the period that I needed it. I don't have many other comments; Would definitely do business with them again in the future

Great service , thanks Sharon!

Mrs. Sharon is the best!!!!!!!

After addressing the issue of the elevators being out of service for over 2 weeks I was told by the manager that Lekisha that they did not charge customers for elevator service so in essence the inconvenience was not a major issue. However, I found it impossible to move my property either in or out of a unit on the second floor. Nevertheless, they still expected for us to pay the same amount for storage and on time. Smh sad service ...

Highly recommend this location, Friendly staff, and super informative. Brittany helped me out and She has wonderful customer service!!!

Thanks for all the help. great work. what a wonderful facility!

Thanks for all the help

Great service and location

Sharon was very helpful and polite.

Sharon was AMAZING!! She found us exactly what we needed quickly, but wasn't pushy and didn't rush me. She offered me plenty of options and didn't try to pressure me into buying anything. She was also very sweet to my 17month old son. I would recommend her and this location to anyone! Thanks Sharon! You rock! :)

Sharon is the best at store#29167. Beat Uhauls price by far. Plus they go the extra mile helping you out. Best experience yet. Thanks for all the help.

Excellent service, from Ms. Terry

Everything went smooth with the transaction of signing up for a unit. Sharon was very professional and courteous.

This is a nice, clean and safe place to rent.

Friendly staff, affordable prices, great storage options and space.

Terri has very good customer service explained everything was punctual. Will recommend highly

Sharon has been extremely helpful with our storage needs. Great customer service. Highly recommend this location

Great place to store items. Storage lockups are very clean and it's well maintained. Sharon, in the office, is great with her customer service. If you have any questions I'm sure she'd be more than happy to help!

Gave notice I was moving out. The next month was still charged full month rent. They will not correct this. Beware

Terri was very kind and sweet to us! Very pleased with her customer service! Thank you!

Terri was extremely helpful in explaining everything and getting it all done!

Friendly staff, good facility

Shannon is always so helpful even on her off days she helps customers. Always pleasant! The staff are a pleasure to work with. B-McNeil

Sharon is always absolutely wonderful she is always smiling and always available to assist with whatever we need. Thank you Ms. Sharon for always providing excellent customer service.

This place is not climate control and the inside of those unit's are so hot i had to step outside to catch my breath .

Sharon has been absolutely great with customer service. Would recommend this location

Sharon was amazing, we are going through a desater and she was very helpful, kind, understanding and patient. She went above and beyond on both days and im so thankful to have her generosity especially in our situation. Thanks sharon...

Está muy bien ubicado para mis necesidades

The employees are not helpful at all. More like useless...

Sharon was very knowledgeable and helpful.

Excellent customer service from Sharon. She's very knowledgeable, professional and friendly. The property is well maintained also.

Sharon gives great customer service always pleasant

Incredible service! I went in and had so many questions and Brittany helped me a ton! Definitely the only place I'll store.

There is no manager at this location!!?? Not sure why. The staff is nice, but the never patrol the facility. My unit was buglarized as well as all the units in the section, and no one knew when or who. Then last week several other units we broken into again, but the staff was dumbfounded. The worst part is that they don't want to let customers use the dumpster. Look around and research other properties if you can.

Sharon was extremely helpful and made getting a storage unit very easy and pain free. I would hire her anyday.

Love this place! Always clean and well maintained. Ferneil is the person that can and will assist you with everything. He is polite , professional and makes sure you have a positive experience every time you are on the property.

A lie...is not the truth.

Ok

Loved the service Jessica was very friendly and just made my day so much better.

They don't put customer first, had public storage in 2 different locations and basically this is the only one that doesnt have a management team, there is only one guy the same guy working for ever, they steal your money by not charging the pro rate and forcing you to pay the full amount.... Lack of service

Great service, very professional, and the property is well maintained. Would recommend to anyone in need of storage.

Customer service is GREAT!!!!!!!...I would definitely recommend you come to this location and Ferneil will take care of you..

Ferneil signed me up to unit 51: he is very professional, kind, has excellent communication skills and is always going above and beyond expectations. Thank you so much!

Ferneil has good customer service and has been a lot of help to me just being nice to me always especially when one day when I was down and out just lifted my spirits

Totally horrible I have called multiple times with detailed voice mails with no return. I was late on my payment and wanted to talk to them about paying my bill the next day. The clock on the door said that the manager would return at three, and I was at the door at three. The woman Gladys had the door locked and saw me and shook her hand for me to leave. She was eating but all I wanted to do was talk to someone about my personal belongings. She took her food in a mad manner threw it on the counter in the back and pulled up a chair. I was so mad that I came to the nearest public storage at imperial valley and 1960 where the staff was more than helpfull. They need raises and I would like me fees waived. Im actually outraged at how rude she was I would not only not recommended people to use that place I will tell them not to.

Gladys is awesome. Helped us to move out of our larger unit into a smaller unit with no hassle.

Great people, despite being busy Ferneil was able to show me a couple of units, discuss prices and other fine print stuff. I ended up just getting my unit on the spot!!!

Loved the service! The staff was very helpful and attentive to me! Thank you Haleigh for today and thank you for your help yesterday Ferneil!

Haleigh was great!

Had great service am so happy i chose this place

Haleigh was very helpful... Even stayed late thanks for everything!!

Ferneil provided excellent service and was very knowledgeable about the property. The property was clean and maintained. I will definitely recommend this property to anyone who needs a storage.

Ferneil was very helpful, showed us a couple units and was pleasant. He was able to answer our questions in an efficient manor. Thanks!

Ferneil was a great help. Very professional, knowledgeable and courteous. Did all he could do to get me the best deal!

Very convenient, easiest place yet.

I recently went to this storage to rent a space and Shelia greeted me with the most nice service you could possibly ask for. I know I had a lot of questions because I never rented before but she was patient and answered everything. She was very knowledgeable of the business and everything she needed to know. Even told me about protecting my furniture from the humidity. We got out things moved in without a worry and without question. Thank you Shelia.

Very nice place to go, very kind people!! Super fast service!!! Thanks

Ferneil the manager on site was a great help. the property was clean and well maintained.

Haleigh is a very nice person she help me out alot on my bill today. Thanks girl

Came to public storage looking for a unit, property managers Haleigh and Ferneil were very courteous and knowledgeable about the property.

Just left here, and Mrs. Thelma was great she has great customer service was very helpful.. I left and came in earlier to look around for a storage and she helped me look for a unit that helped find my needs.. Thank you very very much...

Great costumer service!

Three storages were broken into in one night and management saw it on camera but was to scared to come out of her house to take care of it. Vintage guitar's were stolen!

Diane is very helpful and friendly every time I come into to make my payment.