Public Storage Self-Storage Units at 621 FM 1960 Rd E, Houston, TX

I love how helpful Jennifer was!

Tawana was very helpful and considerate! Helped me get everything that i needed, quick and easy process. Although, i was given a storage lock with 2 keys however one of them didnt work, but Jennifer was able to fix that right away for me by issuing a new free lock and lock cut request to re-secure my unit space

This is the best storage facility.Whenever I have. A issue Tawanna is very helpful.she has a beautiful and warm personality.She is very knowledgeable

Tawana is awesome great customer service.

Tawana was an awesome help ! Made getting a storage super easy

Favorite location! Great costumer service always in and out.

Jen was super helpful

love jen she’s amazeballz🙌🏻🙌🏻

i had a good experience here, remembered I could give out a rating, i thank jen for her help a lot!

Jennifer Is a good team player and is always ready to encourage teammates and appreciate their achievements

Jen gave me very amazing service and I had a greater time than expected. ty jen!

This has to be the best experience ive had dealing with a storage locker and i owe that to jennifer! She made the process to easy thanks to her kind and helpful nature! this is definitely one of the top experiences ive ever had with an employee, five stars all around the board ! ⭐️⭐️⭐️⭐️⭐️

I went to this public storage and Jennifer helped me pick out the perfect storage for me. She was so sweet and her customer service is amazing. I would 10/10 recommend.

Amazing storage unit! Jennifer was so amazing, helpful and professional. Made my moving process so much easier. Very kind.

Tawana was a great help today . she really help me with the right size unit by showing me my choices. She was patience and and kind Thanks for your help

If you need a place to store your personal things, look no further than public storage. Tawana was hands down the best and made the process easy. She went above and beyond with her professionalism. Thank you for your hard work!

Ecxelente customer service

Tawana was so helpful with getting me my storage space! I called once & didn’t get a response but she called me back less than 5 minutes later and was very patient with me while I had to change my storage from a small unit to a larger one. I definitely recommend everyone renting a storage space from here!!

Enjoying the convenience of having a storage unit in an easily accessible part of town. Tawana was extremely helpful and fast, I was having trouble booking online, and she got me finished up in 5 mins! Thank you so much Tawana!

Jennifer was great!! Super sweet and helpful totally recommend this place!!

Thank you for the great service to Tawana! Renting a storage unit on last minute moment!

Thanks for the help renting our storage unit to Tawana! Great customer service

Tawana was awesome!! Has great customer service and was very helpful.

OMG MS.TAWANA IS THE FREAKING BEST!!! She deserves a raise or something! She is so helpful, she walked me through the steps and I so appreciate it! I pray God grants all your wants and needs in this life! THANK YOU AGAIN TAWANA

Tawana was awesome. With every question she had an answer.

Tawana was nothing short of amazing. Will be coming here again for my storage needs. Thank you for your great customer service and quick process.

Excellent service. Was in and out. Thanks to Twana

Tawana was very nice and helpful. I appreciate the service.

Tawana was very friendly, informative and helpful. She was also very efficient! I very much enjoyed my experience.

Tawana was very helpful, friendly and informative. This is my first time renting and the experience was easy and great. Thank you Tawana! I definitely recommend this location!

Had an amazing experience!!! Tawana was great, she was very helpful and friendly. She answered all of our questions and made sure we had an understanding of the policy. I definitely recommend coming to this location.

Jen is more than helpful she went the extra mile for me. I been looking for a storage for 2 days and almost gave up till she called and helped me out

Jennifer is AWESOME! She’s super helpful and patient (we were so disorganized). She has a beautiful smile and spirit.

Location!!! Thank you Jennifer for your amazing help at the desk today with us on choosing a storage that would work for our move!!!! Thank you thank you great location and service

Amazing customer service

Called around a few storages. They were all full. Came to the public storage and was literally able to get a unit in minutes. Tawana was amazing. Customer service was good. Highly recommend!

I had a great experience dealing with Ms.Tawana the experience was respectful mindful it good to do business with this public storage and she always here.Thank you Ms.Tawana

Hello, I just wanted to say that Tawonann was very helpful, kind, respectful person. She made sure that my experience with Public Storage was a good experience and I will recommend her to friends and family. Thank you

Jen was helpful in the store

Just wanna Take the time to thank TAWANA SO MUCH FOR ALL HER HELP AND FOR EXCEEDING EXCELLENCE CUSTOMER SERVICE!!!! She was very polite and understanding and help with all my questions and concerns she really delivered !! With a smile I can’t thank her enough for finding a great solution for me during a urgent situation THANK YOU SO MUCH AND ID HIGHLY RECOMMEND THIS LOCATION AS WELL TAWANA For her worth ethic as well as her FAST AND FRIENDLY SERVICE I’D definitely rent at this location in the future

very great staff.. Ms Tawana made everything simple easy and fast... I recommend this storage to everyone.. very good customer service keep up the good work guys 💪🏿

Tanana was great help

Tawana was great answer all my questions

Tawana was a wonderful help today. Great customer service

Jennifer is amazing! So helpful! Thanks so much.

I just wanted to take a moment to send a huge compliment to the Propery Manager at the public storage location on 621 FM 1960. She is the epitome of Customer Service. She went over and beyond to make sure I had the correct storage and that I had the one that was that best suitable for my needs. Not only did Mrs. Tawana take care of that burr the Manager at the other location messed up and somehow messed up my reservation leaving me with no storage and I had to move out on 9/15/2023. Tawana called several locations to ensure I had a storage and that I either get that intital Move In Special. There is no words to really express my gratitude towards her. She would not let me off the phone until she found me a location and help me set up my account and reserve it. If that’s not Customer Service , I don’t know what is. I’m definately going to make sure her manager know . These are the type of recognitions that goes too often unnoticed and unrecognized.

Jennifer was really nice and sweet. She took really good care of use. Highly recommend this location.

Twanna was a big help!! Thank you!