Public Storage Self-Storage Units at 11770 Southwest Fwy, Houston, TX

The lady at the front desk for very pleasant and kind. Thank for you help!

Very helpful quick to answer all my questions, the guy Sam is a awesome person

Thanks Samuel for helping me out with all my questions and even answering questions before I asked them. It’s like he knew exactly what I was going to say next. Pay this man more !!

Samuel Washington Customer Service was Superb !!! He did a great job of answering questions that I needed and everything…

Chamekia helped me get my lease signed with public storage from simply and made my transition pleasant and easy

Chamekia is a great trainer and Property manager. She helped me with my rent decrease after numerous times of complaints. She went above and beyond . Southwest/Wilcrest has an AMAZING team love them all

Very professional and got the job done efficiently. I had a unit and drive away in about 10 minutes

The customer service is really good but I must say, if I compare the location on Hayes Rd to this one, I would choose Hayes. First off, there's only one pulley cart in each section. That means, if 2-3 people come in to transport their belongings into their storage, you will not have anything to put your stuff on. Secondly, it's one way in and one way out. I thought I could go around to the exit gate to get out but nope, that gate doesn't even work. I had to back all the way out and go to the the entrance gate to exit. Lastly, I have so much trouble with pulling my latch close to lock my storage door.

Chamekia was very nice and got me in and out

When I say this location customer service is A-1!!!! They Rock!!!!Being in customer myself for over 30 years this is the way people should be treated. They were sooooooo patient with me and resolve my issue. No one never rushed me, and they listened to what I had to say to understand how to resolve my issue. And they worked it out as a TEAM!!! If you are in need of storage and you are in the area or not and you want A-1 customer service I would recommend you go here. Thank yall so much and I will for ever be a Public Storgae customer!!

Never had no problems till my packages got returned. Had me sign paperwork, sign my signature stating I would have any packages shipped directly to my unit I even gave em my lock combination. I had 3 packages returned to shipper, stuff that was important on my daughter's birthday month. Messing up relationship with company. Idk , just not understanding why I signed all that paperwork if what I was told was far from the truth. It was indirect signature anyone at the business can sign. It's coo, y'all can use feelings instead of business protocol, I'ma move on I'ma grown man but I'm going to speak up on what isn't right, and that wasn't right. I'll take my business elsewhere where people care about people's lives.

Chamekia and Sam have gone above and beyond to assist me. I have been a customer a long time. Recommendation: help the customers that have been loyal to Public Storage

Sam helped my daughter yesterday with getting a unit and she told me how great of a helper he was so I come over today. And Sam was very friendly and helpful to me! I really appreciate Sam!!

Best customer service always smile face

Started a lease today and Ifeoma helped me with kindness and great customer service she walked me through all information and did it with a smile she was 5 stars. I can only hope the rest of my experience is the same during my lease

Here I meet the most beautifully Spirited young Man named Sam! Very Helpful and Courteous, need more ppl like this in the world. Thx public storage! Thx Sam!🥰

I had a great experience with chamekia at the public storage on south west freeway. so if there’s any need for you to use a storage in this area please go and check with he.

Very rude staff I got robbed here they broke into my locker that did not compensate me at least they could have knocked something off the bill and they even picked up there prices from $60 to $100 very unsatisfied with the customer service the staff have no people skills negative stars

They bait new customers with a good low rent price. But screw over the long term customers by jacking up the rent every 3 months by 30-50 dollars. This place is crazy if they think people will pay those crazy prices for a small unit.

Encantada con la chica súper amable

This was my first time ever needing a storage unit & I had alot of questions.I rented a storage unit at 11770 South West fwy,houston,tx 77031.The employee by the name of SAM helped me every step of the way & made my first time renting a storage very easy,understanding & smooth.Thank you so much SAM.

Me trataron muy bien los 2 trabajadores Josiephine y Sam. A pesar de ser domingo a las 5 pm. Gracias 🙏🏿

Sam is a very good worker. Helped me out a lot even though it was close to closing time. Walked the property and showed me my options I can tell you have a really good worker for your company!..

The only reason I am giving 5 stars is because of the manager, Shamekia at the 59 and wilcrest location. I am upset at public storage as a whole for raising rates to ridiculously unaffordable amounts and penalizing long time customers, but I wanted to give this young women a shout out. Her customer service is impeccable and she bends over backwards to make a bad situation better. Your company is lucky to have her. She is very helpful and really tried to help me solve my problem and is patient and kind.

Shamika was awesome… very helpful!! Quick and easy. Her smile was very inviting and her service was excellent. Highly recommend this location.

Chamekia and Ms. Josie made my move in smooth and easy and the facility was great!

Every month I come to make my payment I’m greeted with a beautiful smile and excellent customer service from ms. Chamekia. I don’t store at this location but followed her from Dulles bc she’s the best!!!

Storage doors are broken every time you come

Warning; Unless you have money to burn, don’t use storage for an extended amount of time. Todays price will always not be yesterdays price.

Great facility. Very clean and love the automatic lighting inside.

Helped with everything I need great assurance renee

Rene was very accommodative and address my requirement. Great staff! Keep it up

Renee was very helpful and she didn't hesitate to show me on how to down load the app and she was very professional.. Renee also updated my information and gave me great advice

I'd like to take a moment to tell everyone that if you're thinking of finding a place to store your belongings this is the place the staff are nothing but friendly and helpful and cooperative and I'd like to give a special shout out to Renee for taking the time to explain to me what needs to be done and what has to happen and all the necessary steps to take most definitely if you go in there ask for Renee and she will hook you up 5 and 1/2 out of 5

Without a doubt the best storage I've been too with the best friendliest and most cooperative staff they took their time and effort to explain everything and make me understand how the process works also when you walk in ask for Renee she really knows her stuff and she really knows how to treat a customer

Renee was so helpful and knowledgeable. Awesome great service at store 2709 :)

The only guy there was stretched a little thin Plus he goes from location to that location so he didn't know his way around all that well. Certainly not terribly friendly.

My experience at this location was very pleasant. I accompanied my mother to find a storage and the young lady named Erin was very helpful. My mother is elderly and Erin was very patient and thorough in explaining the process. My mother just kept talking about her conversation with her which is why it was definitely worth this review. It made her day! Thanks again for great service.

I hadn't really been there until I picked up my key. I just gave a quick evaluation without a second thought. I like that it's close to home, climate controlled, reasonably priced, clean and secure. All the associates were polite and helpful. I guess my review was based on my previous experience at another storage facility. When I read the response to my review, it was obvious that this place was different. So, this is the different review. Lol

Erin was great! Quick and efficient and answered all of my questions! She was very helpful.

Tracy was awesome in helping me settle in my storage today!

CsHamekia so sexy keep me mecoming to the Unit

The climate control works great, elevator no issues, very clean. They should have staff walk around when people are using the storage it's spooky by yourself in the back there.

Safe place to store personal items and climate controlled. Keep in mind these list below in this facility there is : - No heavy trash Dumpster - No Trash bins( if you have trash you have to store it or take it with you, which this is ridiculous) - No gate Remote (will always get off your car and input the code to get in and get out. As well as the Elevator. - No Push Buggy or Cart to move stuff around need your own.

Safe place to store personal items and climate controlled. You just Keep in mind these list below in this facility there is : - No heavy trash Dumpster - No Trash bins( if you have trash you have to store it or take it with you, which this is ridiculous) - No gate Remote (will always get off your car and input the code to get in and get out. As well as the Elevator. - No Push Buggy or Cart to move stuff around need your own.

Chamekia was wonderful! Thank you

Rented a storage space here. It went well besides the clerk trying to make me include an extra fee for insurance on my space. However, my adult daughter was with me worked at Public Storage for 7 yrs and was a a live in property manager told me that wasn't true to her face and she immediately caught an attitude with her...

I have been using this facility for more than 10 years - just can't bear to part with my mom's stuff! During that time there have been many property managers, some good and some bad, but Chamekia (I hope I'm spelling that right) is among the very BEST! She is a 'can-do' person and will go out of her way to help you out. She can make things happen! Plus she is friendly and outgoing - she's a real asset to Public Storage!

My move-in went really smooth and I'm so glad there were carts available to use. Made the whole process a lot easier lol. Shout out to Chamekia and Erin, they are both beyond helpful!!! 10/10 service ☺️

Great customer service by Chameka and the team here.

Nancy ứa ẽtremely helpful

Located in a convenient place.

Chamekia is extremely thorough and professional/she adequately gave me all the information I needed before I could ask a question/great customer service and knowledgeable about the company's business/with a listening ear and great smile

Chamekia was amazing she was friendly with great customer service . Answered all my questions in a manner way ! Most definitely know I picked the right place!

Cloe and Chameka did a great job helping me today!

Chamekia was great. Thanks for your help in selecting a storage unit!

Chamekia was fantastic! Great personality!

Chamekia was very friendly and got me in and out!

Chamekia took awesome care of me!

Chamekia helped me out being it was my first time ever renting a storage she made the process so much easier.... VERYYYY RESPECTABLE well spoken and has a heart of gold. Will definitely refer this location to family and friends. Thank you Chamekia for EVERYTHING God bless you!!!

Rochelle is the best. She is a complete professional.

I went to Get a truck Thinking they're Renit out the trucks too and she help me out with everything she even walked over to the other building and the rain to help me everyone everyone needs employees like this she's very outstanding and I will always come to this Public storage

I had some problems with my storage but Robert helped me magnificently I am very happy thanks Robert for your help excellent service

Rachel and Chamekia were great. They showed me what they had to offer and made for an easy transition.

Robert was awesome!

I am very pleased with the service Cece & Esther provided. Very informative and was able to ease my concerns. Grateful for all their help and understanding.

Ebony is great. Helpful, friendly and courteous!

Friendly staff, clean and safe facility. The climate control is excellent and access is a breeze.

Muy buen lugar y buena atencion

Very expensive but we have had no problems except rent continues to increase

Esther was very helpful, patient and kind.

The staff was very nice and helpful and the units are nice and had a lot of space and clean!!!

Esther was really helpful, informative and friendly. I really recommend this place.

Esther was very kind and helpful. Our experience was really good with her help.

Cece was very nice and understanding with customer service and information about the storage far as payments, what they allow and don't allow. She even took the time to make sure I knew how to work the app and how to get in and out of my storage. I would recommend this storage place to anyone, thanks girly!

Good

Very clean, and convenient. I felt confident that my belongings in storage was safe as you need a code to not only get into the gate but to go inside the facility. Very helpful staff too.

I visited this facility and the young ladies were very polite and knowledgeable. I've never had an issue.

the lady @ this public storage place was and wasn't pushy or nothing... detailed key points, polite, and great customer experience.

GREAT SERVICE!!! Thank you Omar for all your help!!!

😎😎😎

Good service! So polite and kind. Highly recommend this location!

Great customer service! Highly recommend

Thank you Omar and Esther for the great walk though and unit I got

I had a great time at Public Storage . Cece helped me out and was very nice and professional . She got me in and out of the office and no time . Everything went smooth and was quick . She explained everything through throughly about the contract . I will use this location in the future also

Nevere available for customers during business hours. Can never reach the front office for assistance. If you are not there why can’t we have a mobile phone to call? A sign would also be nice

Shioban is awesome! Was very helpful with setting up my account and leasing a new unit! Thank you!

Very pleased with my experience here. Cece was extremely helpful and made sure that I was happy with my unit. She helped me get everything set up and ready to go that way there are no complications when I'm ready to store my belongings. All questions were answered and has a very pleasant demeanor.

Wonderful service here. We were able to get a storage the same day. The staff was able to help me with my app too. Easy to do online to get a better price.

The person who assisted me (don't know the name) was very rude. She was bothered the second I entered and hardly responded my questions.

Is a nice place.

Cece was very friendly land professional. She went out of her way to help us with our storage needs. The facility is well kept and well lighted. The only problem we had was that the exit on one side of the second building was not available because the keypad was damaged.

AC. Have carts avaliable and you'd get 5 stars

Walked in 1 hr before office closed , AARON assisted me in a timely fast manner , very helpful explained all details along with Ms. Veronica despite the rain and time crunch . Recomendable storage if you live near area .

Nice place . With friendly assistance. Veronica was of great help today when my car battery ran down, very caring personnel. The manager is also good.

Great customer service and Veronica goes above and beyond in assisting you

Cleve, terry,Vee were AMAZING . They helped me for hours as I was failing at parking my trailer. They ended finding me a new spot that fit my needs. I will definitely refer them an come back!

Aaron he was outstanding. Great service I highly recommend. He took good care of me and provided all options to the space I needed. Very kind and patient.

Very rude and no help!!!!!! You can not use the bathroom because the is no key how long would it take to make a new key

I’m posting my review here too. Unfortunately this place has given me a bad experience. The regional manager named Veronica is really rude. Our locks were changed without notice and when we went to go see what happened we got yelled at because we asked if we could use our personal lock. I recorded how we were treated. I spoke with the district manager because I was getting screamed at. She threw the phone at me to speak with him. I even told the regional manager to calm down and she started waving her finger at me. I'm really surprised on how they treat customers here. I wouldn't recommend storing here. We can't even get to our storage because the district manager told me that I was going to hear back in 24 hours on 2/1/2021. but it's been 4 days and I haven't heard back. I've called and left a voicemail but nothing. We need our money back and our stuff back.

Aaron did an excellent job on getting my unit rented. Made sure I was informed about the security codes to gates/elevators. Made sure I knew about the app and how useful it is. Escorted me to the rental unit and made sure I knew the operation of the elevator. Very clean place.

Aaron was so nice when I came inside of public I really recommend this place

Aaron was wonderful! Showed me around and made educated recommendations for me. So so so helpful.

Aron and Cc were very helpful, professional and great customer service.

So every time I come here Cece is just so helpful .She goes beyond :)

Clean facility and good service.

I stopped by this location yesterday to make a payment. Miss Veronica was there to take care of the transaction. I was in and out in a couple minutes with no trouble. Great attitude and knowledge of the system.

Great experience moving into new unit new location. THANKS A LOT talk with district manager about my. Concerns and he solved instantly get conversation climate control, clean, longer hours, talked with site manger another great experience, Im very please with storage site moving in today. PROBLEM SOLVED THANK YOU! RECOMMEND 5 STARS GREAT PRICE. TOO!

I definitely recommend Public Storage - their facilities are always up to date, clean, and easily accessible. Veronica at this location was extremely helpful and made getting things done very easy. I highly recommend!!

There is a NEW Manager at this location and her name is Victoria! Victoria's customer service is professional and genuine. When there was a problem she kept me informed and got it done.She is a gem! Thank you, Sabrina

Cece was so helpful and very patient. She made the process of getting a unit quick, smooth and easy. The storage units are well kept and clean.

UNSECURE LOCATION! Had my trailer STOLEN out of their lot and customer service was absolutely horrible in dealing with the situation. Will never give PS my business or trust these people again.

I know they are the leading self storage innthe market, but raising my monthly payment by $20 in one shot is ridiculous, way to take advantage of loyal customers, finding a local place immediately.

Customer service was rude n nasty attitude. Please clean the board where you sign after each person. This is not safe to put your fingers where hundreds have been. Person made me stand on corner by bathroom. I was in front of door. More than 6 ft. Nasty to me n next customer.

Cece was super helpful and friendly from the moment we came in! She helped us get a great price and found us a unit that would work best for our needs. Anytime we needed anything she there always helping with a smile, that means so much. I would recommend Cece and this facility.

Great facility. Fast friendly staff. Great prices as well.

Trish was very help and informative

Aiesha provided excellent customer service during my visit at public storage. She was friendly, patient and knowledgeable about the different storage sizes. I made a decision very quickly with her help. Thanks Aiesha!

Cecelia was very polite and helpful and informative of all products. Thanks you

Trish excellent customer service very helpful.

Trish was da mf truth!

Trish was great!!

Jackie was the most wonderful person to deal with. She was so polite and helpful during the whole check in process! Thank you Jackie! PS is fortunate to have her on thier team!

Aiesha was amazing!

Very friendly manager

Really good rates, highly accessible, not crowded, climate controlled units are nice and cool.

I really appreciate Aisha's awesome customer service and patience with my situation..

Aiesha was very welcoming and helpful in get a storage unit for my son who is moving home from college. She made this transition very easy and quick. Thank you very much Aiesha.

Aiesha was very helpful and responsive to my very quick need for a unit. She was also informative about the process, the products and expectations. Great customer service. Come see her!

Aisha was the biggest help for me. She kept me in the loop when I fell on hard times and had exponential customer service and assistance. She needs a raise or higher position! Thank you so much for understanding and helping me out.

Hello. I went to this facility this evening to rent out a unit. I was help by Ms. Aiesha who was a great help. She let me know all the ins and out about the facility she made sure I had everything I needed and understood all the rules and regulations about the place. She is a great asset to the company. Thank you Ms. Aiesha for all your help. God bless. Have a bless day.

It was great. After other uses of this app. This trip was perfectly directed.

I did my unit swap with Aiesha And she was amazing this is exactly what a great costumer service is.

Clean facility. Up front about terms. Aiesha was great!

Cece was very helpful in assisting me find the right size unit for my needs. She's helped me several times when I've needed a storage.

Good safe location.

Great experience !!ask for Aiesha she was awesome!!

The main gate has not been working and when I asked why it wasn’t working, they said they didn’t know and that they didn’t know when it will get fixed so the gate would stay open RISKING YOUR BELONGINGS TO BE STOLEN My unit door (93) is also broken. It’s been 2 months that’s been broken. Why are customers paying for their belongings to be put at risk of being stolen??

Tris is awesome, she was pleasant, helpful, and , professional . She checked me in speedily and swiftly.

great pricing, needs better maintenance looks run down

If you do all your reservation and up front work online, your registration will be very easy. Veronica was great - got in and out with no issues. Very affordable too. Discount if you use the Internet.

I have been at this Public Storage for over five Years. They’re customer service is excellent. Staff is always friendly and helpful.

Chamekia gave excellent service. Very helpful. Definitely recommend!

Chamekia and Veronica are very brillant, vibrant and beautiful young ladies! They stood and greeted me with a great big smiles. As a college professor, this example of high quality professionalism is greatly appreciated!

Experience great service from Mrs Shameka

Johnathan was super helpful and prompt. In and out less then 20 minutes plus I got a great rate on the storage always a plus. Thanks Johnathan!!

Cece gave me a great tour

Chamekia and Kat helped me out with some prices. I’ve rented a parking spot before and have been pricing for upcoming rental. Love these two and their personalities are amazing! They made everything FAST and simple! Property is well maintained, not a spec of dirt.. Restrooms were very clean! I would recommend anyone looking to rent GO CHECK OUT THESE TWO MANAGERS!

Great experience today getting my unit at public stroage. Kathryn was great and friendly helped me everything quick and fast.

Chameka is the best! These are the kind of costumer services that make you take out a storage unit even when you have nothing to put in storage. very humble and professional...

Nice!

My experience at public storage was amazing. Kathryn was great explained everything well, she was very helpful on making my decision here.

Best of the best. Great staff.

Kathy is awesome clean nice Property

Needed an additional storage space and Kathy did a great job getting me setup with a good rate. Been a loyal customer for over 10 years. I love the location , quick access to the freeway. Safe and climate controlled.

Sierra was very helpful and quick thank you so much

Johnathan was working it. Great guy!

Chamekia did excellent great she customer service, explains everything, gave us a tour I would definitely recommend my friends and family to come here 5 star

Great..

Seguro y comodo!

Cici did a great job assisting me and I was able to get the $1 move in fee and $18 storage unit 5’ by 10’. Amazing price!!!

Katherine and Chamieka ......were very nice. Even took the time to correct an error to get us in to a bigger unit where the other customer was put in the wrong unit.

Employees has great customer service

Kat Chenebi and Chamekia were very helpful and patient during my lease thanks for everything .

Had a very good experience with the staff. Chamekia and her coworkers were professional, personable and helpful. Customer service at its best.

Chamekia was very personable, friendly, and helpful. She had excellent customer service skills. She helped me to purchase the exact storage place I needed at a great price. I will refer others to this location

Kat is the best she always goes above expectations when I’m late she gives me friendly reminders and always greets me with a smile if your ever in need of a storage I would highly recommend storing here the whole staff is just a breath of fresh air!

BEST. PLACE. EVER.!! Chamekia was helping me with my rental and very patient with me and my two infant children! Kat even offered my children cars that they had in the back! Which brought smiles to my babies faces! Small things like this makes my life a lot easier! LOVE THESE LADIES!

Glam squad Kat chamekia and cici did their thing! Every single time I come in they have a smile! There isn't nothing I dnt like about them! They make my day every time I come in!

The customer service at this location is remarkable! I recently moved in during the labor day special, btw the prices are amazing! I got an outside unit and at the moment the gates aren’t working only during offices hours, but the last time I rented here it was only during office hours so that’s exactly what I was expecting! Kat & Chamekia ensured that they’re working with their boss to get the gate working asap! These ladies ROCK! Literally something out of their control and still working their hardest to ensure their customers are happy! Go check out the property and the ladies if you need a storage or even a bright smile!

Kathryn and chamekia were great, very friendly and helpful and got an awesome deal on a unit

I don't recommend this facility. I had a space for two weeks. Part of the property has one gate with a keypad that has tech issues. When the keypads go down, the staff has to open the gate via remote. As a customer, you receive no notification when gate access is down. If there's no staff on-site, you're not getting into the property at all. Attempted to access three different times on three different days, only to find I couldn't get in. This was after office hours, but well within the storage access hours for customers. Called the main line and spoke to customer service. They couldn't help. "Come back tomorrow during office hours," they said. This, after renting a uhaul and driving to the facility from four hours away. And it happened twice. On-site staff was friendly, but it appeared their hands were tied as far as attempting to remedy the issue. "Our staff at that property are hourly and are not on-call after-hours." Things malfunction. That's understandable. It's HOW it was handled that is the problem. My suggestion (which I told the helpdesk and staff onsite as I canceled my space): When the gate isn't working, find a way to notify your customers via email and/or text. Also, if the gate can only be opened by staff, then someone should be on-site from 6a-9p to open it for your customers. A late fee for a uhaul and a half-workday missed, plus a fee to securely park my truck and trailer overnight were my price to pay for trusting this property. Nope.

Great experience. Cece helped me out, for her to be newer I would say she has a lot of potential. Very friendly and nice . Facility was nice and clean as well.

Quiet and in a safe area. Wish I could access my unit 24/7

Kathryn & Chamekia work together as a team to ensure I received the best experience in a stressful time! They’re both so sweet, customer service is literally everything! Love that the property is clean even the restrooms! I would recommend this location over any in the area! Go check out these 2 ladies and the property!

Kathryn and Chamekia are excellent at their job! They’re so sweet , very professional and know everything about their job! Property is clean, and they have hand carts to help with moving my belongings into my unit! Would highly recommend to anyone looking for a good storage unit and top notch customer service!

I was helped by Kat and she was very helpful and informative about everything. Will you use this service next time.

I enjoy coming to this public storage to make my payments just to see the ladies Chamekia and Kathryn. They are so friendly and end up being there 15mins just conversating with the ladies. They are always so friendly with smiling faces! Thanks for y'alls great customer service. I only come in Tuesdays bc I know Kat and Chamekia will be there to greet me

The only bad thing I have to say is that they go up on the storage fees every few months instead of keeping it a year. I set up on fee when I first moved in then about 4 months later it went up then 6 months later I went up again now it’s going up again. I’m just going to start shopping around again. That’s my only issues everything else I don’t have a problem with so far...

Chamekia was very informative and made a stressful situation seem easy! I’m so glad I chose this location over Plainfield’s! The atmosphere and location is safe and clean! Plus the staff there is amazing and always have a smiling face!!

Kathryn did a fantastic job, she’s really sweet and informative. making sure she gets me in the right size unit! customer service is important for a business like this, really appreciate her in this stressful time!

My experience at public storage was awesome. The managers Chamekia and Kathryn got me in and out in a jiffy and had me laughing with their great customer service! Go visit them you won't be disappointed 😉

Chamekia was professional and very polite. Any questions I asked she had the answers and answered most of my questions before I thought to ask.

Had a great speedy checkout at this facility today. Customer service rep was excellent and patiently showed us the spaces and gave us all the needed details. Thank you Kathryn.

Chamekia was so helpful. Excellent customer service, got me in and out in under 10 mins; explained everything, toured my unit, got my account set up, everything! Painless process, nice facility, fantastic customer service!!

Thanks to the staff here...Kathryn, Tian Janae, and Chamekra! They are amazing! Friendly service and eager to help!

Chamekia had great customer service, she greeted us with a friendly smile, gave knowledgeable advice, and we had a storage in no time! Thank you

I have used public storage before I have never had such great customer service as I received from Connie at the 11770 Southwest Fwy address. She even helped me load & unload some boxes. She made sure that before I left that everything was OK with my unit. And she answered all my questions patiently & I had a LOT of questions. This a great place & very safe. And the customer service is outstanding. THank you Connie!

I came and rented at public storage for the 1st time after being with cube smart for 10years & so happy i did! Not only was the price great but the customer service Chamekia gave was exceptional. She was patient, very knowledgeable and made me feel really welcomed! I plan to store at this facility for a long time because of my awesome experience!

Perhaps you should update your website so as not to be misleading. I made a "reservation" for the 22nd, and was called and told that it may reserve a rate, but not the storage unit itself. So I can reserve a rate for a unit that may not even still be available?? I was going to move from CubeSmart, but I cancelled my "reservation". Moving is stressful and not even being sure that the storage unit will even still be available when the time comes doesn't make things easier...

Good environment but poor service and horrible experience all the way. The staffs need overhauling.

came in to make payment & Connie & chamekia just made my visit so enjoyable! They are some awesome ladies

Friendly and knowledgeable.

Chamekia at store # 20709 provided great customer service!

Great service and super efficient! Chamekia was very helpful and got us set up right away. This is the perfect location for what we need!

Nice friendly service at this location and Maggie was very helpful making sure we got the size we needed.

Very informative and customer service was in point. Very professional, she was very knowledgeable about all of the storage units. I had reservations online but the manager was trying to make sure that the unit I reserved met my needs.....

My visit was very pleasant and I was treated with first class service. Chameika was very helpful and consistent.

Chameika did a real good job, at helping me, thanx!

Wonderful experience, even if manager's first day. Accommodating, proactive and authentic. Kudos to Shazia, Roger and Kathryn.

Kathryn was very helpful and fast services ! The place was very clean and secure. Definitely recommend it if you are looking to keep your stuff safe and cold.

I made an inquiry for Public Storage Sugarland today. I talked to Shamika, who was extremely cordial and accommodating. As a result of Shamika's help, I plan to to rent a space from Public Storage Sugarland. Shameka was well-informed in regards to the property. I greatly appreciate her help and look forward to.working with her.

I always get great service when I need something or am simply coming in to pay my bill. Thankfully most of the time when I come in Kat is working at the front and she helps me get done what I need, answers any questions I have and I can say I always leave feeling good I got things done with Kat’s help.

The property manager chameika is a doll. Had a pleasant experience checking out a couple units. Kat was very informative about the units as well, Plus she got that cake. My favorite flavor!

Not expensive

I absolutely love this location! The ladies there are always so friendly & ready to help or answer questions. If you like good customer service & a great place to store, visit this location! You wont be dissatisfied!

I Just wanted to thank Ms Kat for explaining, helping us with all the move in procedures, she is Fantastic! her personality made us feel at easy and have a clear understanding since it was our first time renting a storage unit. I really recommend this location wich is very convenient for us since we live by southwest Houston.

The Manager, Katyhryn was very helpful and made my move in easy.

You’re one day late and they will harass the hell outta you!

Best Public Storage I’ve been to recently, came from another (Southeast Houston) and it was terrible, rude and just unpleasant. But here, Kathryn took such great care of me, was so polite and explained everything perfectly. Their units were so clean when the property manager Lyndsey took me to see some. If you want great service in a timely matter, I recommend you come here and avoid the Southeast Houston location I went to.

Lovely experience getting my unit. Lyndsay assisted me and was very helpful and professional she went above and beyond to make sure I had everything I needed for my last minute move.

Kathryn, Chamekia, Lyndsay. Are sooooooo awesome and very helpful! Every experience I have dealing with them are so calm , soothing and grateful. I appreciate public storage for hiring some very well manner able, professional young ladies. Thank Ladies!!!!! ❤❤❤❤

Yes Chamekia and Kathryn were very excellent in attending to me. Great customer satisfaction

Stored here for 6 months. No problems. Facility was always clean, and staff was always friendly. With all the stress of moving, the less issues the BETTER!! Glad I picked them

I was Running Late in a Hurry. Needed Storage without A Hassle. I Have to Say I was Pleasantly Surprised That Lady’s at the Front Desk were So Nice and Professional. Kathryn Was So Focused on Getting Everything Right And She Did. Location was Clean and I’m Over-Joyed. Maggie was A Joy as Well. Thanx Public Storage.

Went in to get prices to store my equipment and received great help from the young Kathryn. Location is great and seems well kept I highly recommend.

Great service from Kathryn she was nice and friendly and helped me find the perfect unit for my needs.

Chamekia at Public Storage, 11770 Southwest Freeway, Houston, Texas 77031, gave me Excellent Customer Services. The Ladies there at this Public Storage location was awesome, too. Thank you Chamekia and ladies for your kindness, patience and Excellent Customer Service.

First time I rented from them they were good. This time...they are not good. After 3 months rent went up. After 8 months they said they needed to do repairs and gave me 2 weeks to move my stuff. The kicker is that they offered me "1 dollar" as compensation. For all of you that have filled storage units...how far will "1 dollar" go towards MOVING IT ALL??? What a joke.

Great Service!

Nice experience, Kathryn was very customer service oriented.

Lindsay really good service!

If you are working Monday through Friday this is not the place for you to store your items. The people were nice however they did not explain that this location is only open for a limited amount of time. It took forever to get my money back from this place.

Today i went in and talked to Lyndsay. She was great. She was patience and understanding. She answer all my questions with a smile. I hope that if you decide to go here you'll get her, because they have two other girls that are rude from the momment you go in.

This place is just amazing..specially customer service.Kathryn did wonderful job doing my rental and the property is clean.

Quick and painless process! Ms. Lyndsay was very helpful with answering all my questions.

Great customer service.. Thank u for an awesome job with my rental service ms.Dinetta will recommend this location with anyone!

Came in for information on renting a storage space and spoke with an employee by the name of Ms.Dinetta Oliver, Ms Oliver was very friendly and knowable of explaining to me and answering questions that i asked. Kudos to Ms. Oliver

Had a great experience all my questions where answered , friendly services glad i choose to come to this location i was referred by someone because they were here and helped very well by Ms.Dinetta and i see what they were talking about . She is great at what she do .

Helpful and easy

Wonderful staff Kathryn and Lyndsay both went out of their way to make sure I had exactly what I needed. Friendly staff, very well maintained property.

Nice place. Clean. Convenient location. Helpful staff. Would recommend.

Very friendly staff and so helpful when I transferred to a smaller unit. Maggie & Kathryn were great! Thank you. Susan Salisbury

Lyndsay was very helpful and made the whole process quick and easy.

ZUBIA Very friendly & efficieny

I had to delete my last review so I could write another review because the customer service is that good. Lyndsay always takes good care of me I had the pleasure of meeting Chamekia today and she was also great these girls are the true meaning of excellent customer service

My experience was wayyyy better then it has been before thanks to Mrs. Dinetta, she was so nice and helpful!

Clean and easily accessed, there were flat carts to borrow and the elevators worked just fine.

I’m a long time unit renter here, and I’m disappointed in this place. My storage unit price keeps rising, and it has risen 3 times. The access hours suck. Then, the ONE TIME I’m late paying, after these years of being a customer, they cut the lock to my storage, and it wasn’t even a month behind. I’m so irritated and I’m getting my things out of this place ASAP.

Had a 5 star service with Ms.Dinetta! She was very helpful....thanks Dinetta!

Tonia made my move in a breeze! Very friendly and professional.

Clean place nice staff just moved out but if I ever need Storage again this is my go to place

LaTonia and Lyndsy are always friendly and helpful. I rent from a couple different Public Storages and these two ladies always greet me with a smile.

Zubia was fantastic! She was so helpful and knowledgeable. And this location gave me a great deal.

I had great service from ZUBIA... I'll definitely come back again n great prices

Hey this storage was very nice to me there thx alot Ms.Zubia keep it up

Lyndsay was a great help with renting my unit. She is an excellent customer service individual and does everything with a smile and great attitude. Thank you Lyndsay for all of your help.

Agent was very prompt and courteous and friendly great customer service Zubia was Awesome!

Lyndsay was super helpful when storing my items at this Public Storage. She was very accommodating and very kind. She was able to help with my every concern and showed me to my rental space to make sure it met my needs.

Staff is absolutely wonderful made renting a breeze, Karen was helpful and nice and made my mom feed so at ease. They are a great group of folks, facility is very clean and secure.

How much for climate control

We had a totally awesome ex,perience today at Public Storage - location 20709! ZUBIA was so very kind, knowledgable and helpful in getting my mom set up with a 10 x 10 unit! We so appreciate her efforts!! Great employee and great location!

Nice, clean facility. Maria was very friendly and helpful.

Jamie was very cordial and friendly. Great personality

Maria is the best!! She’s Quick and informative. She also made sure we knew our way to our storage unit. Thanks, Maria!

Both Jamie and Lyndsay were extremely helpful, patient and just overall lovely people to work with. They made sure to explain all the policies and answered every question with a positive attitude and a smile on their faces. Their customer service was just superb and they’ve made this experience so easy for us during this stressful time. We really appreciate all the help ladies, and keep up the awesome work!

So mad partly at myself, just hit me that the gate hours are only during business hours. That is so inconvenient. Apparently I’m not the only one, I drove up and a young lady was trying to get in and was pissed cause she couldn’t. Those are most people’s work hours. Most inconvenient storage I’ve ever utilized. I’m so disappointed. Unless you literally work down the street this is not a good site. If you’re off on Saturday works best if that’s where you want to spend your Saturday.

Workers giving false information and prices

Move in was quick and easy Lyndsay took really good care of me love her positive attitude

The handsome young man Eric was very helpful and informative about the units y’all had to offer and i hope to rent with y’all very soon (:

Decent price for storage units

Very professional when assisting me, even though system was down and I had to come back!!! Thanks

Every time I come here the service is always helpful and I always appreciated. I love for ms Kiser to assist me she always smiles and fast on her feet I can’t remember the young man that always work with her but they are a wonderful team. Thank u public storage.....

I was having a lot of issues with trying to get my storage moved out and canceled for a few months now, and Eric and Lyndsay at this Public Storage were so helpful and kind. I called up there to cancel VERY last minute (at like 5:30) and they stayed past 6 to help me finish up. They helped me get the stuff out of my storage and vacated. Thank you Eric and Lyndsay for being so helpful and professional!! Would highly recommend this specific area and will definitely be locating here again if ever need be!!

That boy Eric got that good hair !

Glad to have my stuff out of there, They don't serve waffles either

Clean facility and the staff is great. Eric and Maria are the best. They were friendly, knowledgeable and very patient in answering the many questions I had.

Cyan and Eric went above the call of duty for me today. After the unit I reserved was leased to someone else. These two individuals made sure I didn't walk away upset. Much respect for these two.

Lindsey & Cyan we're both amazing and had great energy💚

La comida era buena con mucho chile

Great service. Friendly staff. I was in and out in no time.

This place changed their access hours without notice. Leaving people SOL

Easy access to the freeway...

Prices are high and hours are less than perfect

Delay did a exceptional job showing us spaces and taking care of our needs

Denay is Beautiful with a very great personality. Great hospitality, and patience. Thank you!

Denay was very fast, professionally, and informational. Great job!

This was my first experience with public storage. The service was 1st class. Particularly from a young lady named Ivy. She was terrific and professional.

I had a wonderful experience dealing with Cyan and Eric. I was at Public Storage as they were opening. They politely and promptly helped me. I feel that they both went above and beyond! Thank you Cyan and Eric and keep up the great work!

Yes

Great service. Cyan, Denay and Eric were very helpful and professional.

My experience with customer service Deny with public storage was so delightful her personality made it so easy to choose a unit Deny explained all promotions and sizes of units to fit my move in I'll recommend her customer service to anyone

cyan was very helpful with my needs of finding a large storage unit. She was patient and gave me great options and advice.

Denay was great help. She gave a wonderful customer experience.

Cyan was such a great help in getting us into a storage....great customer service....

I'm very pleased with the service that I receive today from Public Storage. Eric did a wonderful job as representative explaining everything to me within the contract, DeNay gave great advice very polite and a beautiful smile. GREAT place to store my personal items also a very convenient locations to my residence with climate control. Excellent office personnel! Ms.Cameron

Great location & the property mgr Cyan is very helpful & professional this location has satisfied my storage needs.

PUBLIC STORAGE HAS REALLY HELPED ME OUT DENAY, WAS A REALLY BIG HELP AND SAVED ME ALOT OF MONEY THANKS PUBLIC STORAGE.

Very helpful and speedy service

cyan is very nice person she treats customer nice and help me with problems

I had a fantastic experience with Cyan and Denay at Public Storage. They are helpful, have great telephone followup, and were really great when I moved into my unit. They went out of their way to make sure I had everything I needed, and were polite and helpful to my movers. Both women were very professional, and I am happy I chose this location for my storage needs. I highly recommend Cyan and Denay.