Public Storage Self-Storage Units at 11770 Southwest Fwy, Houston, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 23/moSmall 5'x5'
$ 23/mo $30Best Price Label
- Climate Controlled
5'x5'Online only price$ 29/moSmall 5'x5'
$ 29/mo $39Best Price Label1 unit left!
- Inside unit
- 1st Floor
5'x5'Online only price$ 30/moSmall 5'x5'
$ 30/mo $40Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x5'Online only price$ 36/moSmall 10'x5'
$ 36/mo $48Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 37/moSmall 5'x10'
$ 37/mo $49Best Price Label
- Climate Controlled
5'x10'Online only price$ 37/moSmall 5'x10'
$ 37/mo $49Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 45/moSmall 5'x10'
$ 45/mo $59Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 50/moMedium 7.5'x10'
$ 50/mo $67Best Price Label
- Climate Controlled
8'x10'Online only price$ 62/moMedium 8'x10'
$ 62/mo $82Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 68/moMedium 7.5'x10'
$ 68/mo $90Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
8'x25'Online only price$ 72/moParking 8'x25'
$ 72/mo $96Best Price Label1 unit left!
- Uncovered parking
10'x10'Online only price$ 84/moMedium 10'x10'
$ 84/mo $112Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 88/moMedium 10'x10'
$ 88/mo $117Best Price Label
- Climate Controlled
10'x15'Online only price$ 106/moLarge 10'x15'
$ 106/mo $141Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 110/moMedium 10'x10'
$ 110/mo $146Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 111/moLarge 10'x15'
$ 111/mo $148Best Price Label
- Climate Controlled
10'x20'Online only price$ 155/moLarge 10'x20'
$ 155/mo $206Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 180/moLarge 10'x20'
$ 180/mo $240Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Houston
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
Houston Storage Units On I-69 Near Meadows Place
This Houston Public Storage, located just northeast of the town of Meadows Place on Interstate 69 between Bellfort Avenue and Airport Boulevard, offers an abundance of cheap self storage units to local customers.
This location features indoor storage units with access from an interior hallway, as well as outdoor storage units, which allow customers to pull a vehicle right up for easy loading and unloading. Some units feature climate controlled storage, and this location also offers rental parking spaces for vehicles, boats or RVs.
A property manager lives on site, and the gated storage area features keypad code access.
Situated in the southwest corner of Houston, this location is easily accessible from the Southwest Freeway and the Sam Houston Tollway, Beltway 8. It's a great location for residents or businesses around the Meadows Place, Alief, Missouri City, Stafford and surrounding communities.
Doing some seasonal fishing at nearby Mark McGrath Municipal Park or Eldridge Park in neighboring Sugar Land? A 5x5 unit at this location is the perfect place to store fishing poles, tackle boxes and other equipment year-round.
Students and staff at nearby Houston Community College or the University of Houston at Sugar Land can use a 10x10 unit as an easy way to store boxes and belongings to free up some much needed study space near campus, while families throughout the area can take advantage of a 10x30 unit to store everything during a move or remodel.
With more Fortune 500 companies headquartered in Houston than other cities in the U.S., it's no wonder Houston has become a global business hub. Companies throughout the area can use a 10x20 unit to store excess office equipment, furniture and supplies to open up more workspace.
Nicknamed "Space City," Houston continues to grow with residents and commerce flocking to the area year after year. Public Storage takes great pride in providing residential and commercial customers throughout the Houston area with the highest level of affordable self storage service.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 537)
10/10 i recommend her!!
Front desk is great, But management keep changing prices
Ms Chamekia was wonderfulllllllll!!!! Definitely recommend!
Ms. Chamkia was wonderful and fast
Este lugar es seguro, la manager lo trata bien. Son muy profesionales en hacer su trabajo. Her name is Chamekia & Sam. They are great people to do business at the public store. Lo recomiendo. Eh tenido una buena experiencia en este lugar. Since 2021-2023.
Sam was incredibly helpful and so very friendly!! Thanks
Great place, nice and clean.
Good location l, Clean environment and Best friendly customer service at the front, super duper helpful Both staff
I find the manager, Chamekia, at this location rude and inconsiderate. I had a moving company deliver my contents, when they got ready to leave in their tractor trailer they circled the building to find the gate on the opposite of the building locked without access panels. I went inside and asked them to open the gate and they told me they couldn't, they didn't have a key. I find that hard to believe as they would have to give access to the fire department in the event of an emergency. So couldn't? Or wouldnt? In either case Chamekia's interaction with me was rude and short and unapologetic to the situation we were in. It took the trucking company 15 minutes to back around the building and exit.
Great service and vibe
The lady at the front desk for very pleasant and kind. Thank for you help!
Very helpful quick to answer all my questions, the guy Sam is a awesome person
Thanks Samuel for helping me out with all my questions and even answering questions before I asked them. It’s like he knew exactly what I was going to say next. Pay this man more !!
Samuel Washington Customer Service was Superb !!! He did a great job of answering questions that I needed and everything…
Chamekia helped me get my lease signed with public storage from simply and made my transition pleasant and easy
Chamekia is a great trainer and Property manager. She helped me with my rent decrease after numerous times of complaints. She went above and beyond . Southwest/Wilcrest has an AMAZING team love them all
Very professional and got the job done efficiently. I had a unit and drive away in about 10 minutes
The customer service is really good but I must say, if I compare the location on Hayes Rd to this one, I would choose Hayes. First off, there's only one pulley cart in each section. That means, if 2-3 people come in to transport their belongings into their storage, you will not have anything to put your stuff on. Secondly, it's one way in and one way out. I thought I could go around to the exit gate to get out but nope, that gate doesn't even work. I had to back all the way out and go to the the entrance gate to exit. Lastly, I have so much trouble with pulling my latch close to lock my storage door.
Chamekia was very nice and got me in and out
When I say this location customer service is A-1!!!! They Rock!!!!Being in customer myself for over 30 years this is the way people should be treated. They were sooooooo patient with me and resolve my issue. No one never rushed me, and they listened to what I had to say to understand how to resolve my issue. And they worked it out as a TEAM!!! If you are in need of storage and you are in the area or not and you want A-1 customer service I would recommend you go here. Thank yall so much and I will for ever be a Public Storgae customer!!
Never had no problems till my packages got returned. Had me sign paperwork, sign my signature stating I would have any packages shipped directly to my unit I even gave em my lock combination. I had 3 packages returned to shipper, stuff that was important on my daughter's birthday month. Messing up relationship with company. Idk , just not understanding why I signed all that paperwork if what I was told was far from the truth. It was indirect signature anyone at the business can sign. It's coo, y'all can use feelings instead of business protocol, I'ma move on I'ma grown man but I'm going to speak up on what isn't right, and that wasn't right. I'll take my business elsewhere where people care about people's lives.
Chamekia and Sam have gone above and beyond to assist me. I have been a customer a long time. Recommendation: help the customers that have been loyal to Public Storage
Sam helped my daughter yesterday with getting a unit and she told me how great of a helper he was so I come over today. And Sam was very friendly and helpful to me! I really appreciate Sam!!
Best customer service always smile face
Started a lease today and Ifeoma helped me with kindness and great customer service she walked me through all information and did it with a smile she was 5 stars. I can only hope the rest of my experience is the same during my lease
Here I meet the most beautifully Spirited young Man named Sam! Very Helpful and Courteous, need more ppl like this in the world. Thx public storage! Thx Sam!🥰
I had a great experience with chamekia at the public storage on south west freeway. so if there’s any need for you to use a storage in this area please go and check with he.
Very rude staff I got robbed here they broke into my locker that did not compensate me at least they could have knocked something off the bill and they even picked up there prices from $60 to $100 very unsatisfied with the customer service the staff have no people skills negative stars
They bait new customers with a good low rent price. But screw over the long term customers by jacking up the rent every 3 months by 30-50 dollars. This place is crazy if they think people will pay those crazy prices for a small unit.
Encantada con la chica súper amable
This was my first time ever needing a storage unit & I had alot of questions.I rented a storage unit at 11770 South West fwy,houston,tx 77031.The employee by the name of SAM helped me every step of the way & made my first time renting a storage very easy,understanding & smooth.Thank you so much SAM.
Me trataron muy bien los 2 trabajadores Josiephine y Sam. A pesar de ser domingo a las 5 pm. Gracias 🙏🏿
Sam is a very good worker. Helped me out a lot even though it was close to closing time. Walked the property and showed me my options I can tell you have a really good worker for your company!..
The only reason I am giving 5 stars is because of the manager, Shamekia at the 59 and wilcrest location. I am upset at public storage as a whole for raising rates to ridiculously unaffordable amounts and penalizing long time customers, but I wanted to give this young women a shout out. Her customer service is impeccable and she bends over backwards to make a bad situation better. Your company is lucky to have her. She is very helpful and really tried to help me solve my problem and is patient and kind.
Shamika was awesome… very helpful!! Quick and easy. Her smile was very inviting and her service was excellent. Highly recommend this location.
Chamekia and Ms. Josie made my move in smooth and easy and the facility was great!
Every month I come to make my payment I’m greeted with a beautiful smile and excellent customer service from ms. Chamekia. I don’t store at this location but followed her from Dulles bc she’s the best!!!
Storage doors are broken every time you come
Warning; Unless you have money to burn, don’t use storage for an extended amount of time. Todays price will always not be yesterdays price.
Great facility. Very clean and love the automatic lighting inside.
Helped with everything I need great assurance renee
Rene was very accommodative and address my requirement. Great staff! Keep it up
Renee was very helpful and she didn't hesitate to show me on how to down load the app and she was very professional.. Renee also updated my information and gave me great advice
I'd like to take a moment to tell everyone that if you're thinking of finding a place to store your belongings this is the place the staff are nothing but friendly and helpful and cooperative and I'd like to give a special shout out to Renee for taking the time to explain to me what needs to be done and what has to happen and all the necessary steps to take most definitely if you go in there ask for Renee and she will hook you up 5 and 1/2 out of 5
Without a doubt the best storage I've been too with the best friendliest and most cooperative staff they took their time and effort to explain everything and make me understand how the process works also when you walk in ask for Renee she really knows her stuff and she really knows how to treat a customer
Renee was so helpful and knowledgeable. Awesome great service at store 2709 :)
The only guy there was stretched a little thin Plus he goes from location to that location so he didn't know his way around all that well. Certainly not terribly friendly.
My experience at this location was very pleasant. I accompanied my mother to find a storage and the young lady named Erin was very helpful. My mother is elderly and Erin was very patient and thorough in explaining the process. My mother just kept talking about her conversation with her which is why it was definitely worth this review. It made her day! Thanks again for great service.
I hadn't really been there until I picked up my key. I just gave a quick evaluation without a second thought. I like that it's close to home, climate controlled, reasonably priced, clean and secure. All the associates were polite and helpful. I guess my review was based on my previous experience at another storage facility. When I read the response to my review, it was obvious that this place was different. So, this is the different review. Lol
Erin was great! Quick and efficient and answered all of my questions! She was very helpful.
Tracy was awesome in helping me settle in my storage today!
CsHamekia so sexy keep me mecoming to the Unit
The climate control works great, elevator no issues, very clean. They should have staff walk around when people are using the storage it's spooky by yourself in the back there.
Safe place to store personal items and climate controlled. Keep in mind these list below in this facility there is : - No heavy trash Dumpster - No Trash bins( if you have trash you have to store it or take it with you, which this is ridiculous) - No gate Remote (will always get off your car and input the code to get in and get out. As well as the Elevator. - No Push Buggy or Cart to move stuff around need your own.
Safe place to store personal items and climate controlled. You just Keep in mind these list below in this facility there is : - No heavy trash Dumpster - No Trash bins( if you have trash you have to store it or take it with you, which this is ridiculous) - No gate Remote (will always get off your car and input the code to get in and get out. As well as the Elevator. - No Push Buggy or Cart to move stuff around need your own.
Chamekia was wonderful! Thank you
Rented a storage space here. It went well besides the clerk trying to make me include an extra fee for insurance on my space. However, my adult daughter was with me worked at Public Storage for 7 yrs and was a a live in property manager told me that wasn't true to her face and she immediately caught an attitude with her...
I have been using this facility for more than 10 years - just can't bear to part with my mom's stuff! During that time there have been many property managers, some good and some bad, but Chamekia (I hope I'm spelling that right) is among the very BEST! She is a 'can-do' person and will go out of her way to help you out. She can make things happen! Plus she is friendly and outgoing - she's a real asset to Public Storage!
My move-in went really smooth and I'm so glad there were carts available to use. Made the whole process a lot easier lol. Shout out to Chamekia and Erin, they are both beyond helpful!!! 10/10 service ☺️
Great customer service by Chameka and the team here.
Nancy ứa ẽtremely helpful
Located in a convenient place.
Chamekia is extremely thorough and professional/she adequately gave me all the information I needed before I could ask a question/great customer service and knowledgeable about the company's business/with a listening ear and great smile
Chamekia was amazing she was friendly with great customer service . Answered all my questions in a manner way ! Most definitely know I picked the right place!
Cloe and Chameka did a great job helping me today!
Chamekia was great. Thanks for your help in selecting a storage unit!
Chamekia was fantastic! Great personality!
Chamekia was very friendly and got me in and out!
Chamekia took awesome care of me!
Chamekia helped me out being it was my first time ever renting a storage she made the process so much easier.... VERYYYY RESPECTABLE well spoken and has a heart of gold. Will definitely refer this location to family and friends. Thank you Chamekia for EVERYTHING God bless you!!!
Rochelle is the best. She is a complete professional.
I went to Get a truck Thinking they're Renit out the trucks too and she help me out with everything she even walked over to the other building and the rain to help me everyone everyone needs employees like this she's very outstanding and I will always come to this Public storage
I had some problems with my storage but Robert helped me magnificently I am very happy thanks Robert for your help excellent service
Rachel and Chamekia were great. They showed me what they had to offer and made for an easy transition.
Robert was awesome!
I am very pleased with the service Cece & Esther provided. Very informative and was able to ease my concerns. Grateful for all their help and understanding.
Ebony is great. Helpful, friendly and courteous!
Friendly staff, clean and safe facility. The climate control is excellent and access is a breeze.
Muy buen lugar y buena atencion
Very expensive but we have had no problems except rent continues to increase
Esther was very helpful, patient and kind.
The staff was very nice and helpful and the units are nice and had a lot of space and clean!!!
Esther was really helpful, informative and friendly. I really recommend this place.
Esther was very kind and helpful. Our experience was really good with her help.
Cece was very nice and understanding with customer service and information about the storage far as payments, what they allow and don't allow. She even took the time to make sure I knew how to work the app and how to get in and out of my storage. I would recommend this storage place to anyone, thanks girly!
Very clean, and convenient. I felt confident that my belongings in storage was safe as you need a code to not only get into the gate but to go inside the facility. Very helpful staff too.
I visited this facility and the young ladies were very polite and knowledgeable. I've never had an issue.
the lady @ this public storage place was and wasn't pushy or nothing... detailed key points, polite, and great customer experience.
GREAT SERVICE!!! Thank you Omar for all your help!!!
Good service! So polite and kind. Highly recommend this location!
Great customer service! Highly recommend
Thank you Omar and Esther for the great walk though and unit I got
I had a great time at Public Storage . Cece helped me out and was very nice and professional . She got me in and out of the office and no time . Everything went smooth and was quick . She explained everything through throughly about the contract . I will use this location in the future also
Nevere available for customers during business hours. Can never reach the front office for assistance. If you are not there why can’t we have a mobile phone to call? A sign would also be nice
Shioban is awesome! Was very helpful with setting up my account and leasing a new unit! Thank you!
Very pleased with my experience here. Cece was extremely helpful and made sure that I was happy with my unit. She helped me get everything set up and ready to go that way there are no complications when I'm ready to store my belongings. All questions were answered and has a very pleasant demeanor.
Wonderful service here. We were able to get a storage the same day. The staff was able to help me with my app too. Easy to do online to get a better price.
The person who assisted me (don't know the name) was very rude. She was bothered the second I entered and hardly responded my questions.
Is a nice place.
Cece was very friendly land professional. She went out of her way to help us with our storage needs. The facility is well kept and well lighted. The only problem we had was that the exit on one side of the second building was not available because the keypad was damaged.
AC. Have carts avaliable and you'd get 5 stars
Walked in 1 hr before office closed , AARON assisted me in a timely fast manner , very helpful explained all details along with Ms. Veronica despite the rain and time crunch . Recomendable storage if you live near area .
Nice place . With friendly assistance. Veronica was of great help today when my car battery ran down, very caring personnel. The manager is also good.
Great customer service and Veronica goes above and beyond in assisting you
Cleve, terry,Vee were AMAZING . They helped me for hours as I was failing at parking my trailer. They ended finding me a new spot that fit my needs. I will definitely refer them an come back!
Aaron he was outstanding. Great service I highly recommend. He took good care of me and provided all options to the space I needed. Very kind and patient.
Very rude and no help!!!!!! You can not use the bathroom because the is no key how long would it take to make a new key
I’m posting my review here too. Unfortunately this place has given me a bad experience. The regional manager named Veronica is really rude. Our locks were changed without notice and when we went to go see what happened we got yelled at because we asked if we could use our personal lock. I recorded how we were treated. I spoke with the district manager because I was getting screamed at. She threw the phone at me to speak with him. I even told the regional manager to calm down and she started waving her finger at me. I'm really surprised on how they treat customers here. I wouldn't recommend storing here. We can't even get to our storage because the district manager told me that I was going to hear back in 24 hours on 2/1/2021. but it's been 4 days and I haven't heard back. I've called and left a voicemail but nothing. We need our money back and our stuff back.
Aaron did an excellent job on getting my unit rented. Made sure I was informed about the security codes to gates/elevators. Made sure I knew about the app and how useful it is. Escorted me to the rental unit and made sure I knew the operation of the elevator. Very clean place.
Aaron was so nice when I came inside of public I really recommend this place
Aaron was wonderful! Showed me around and made educated recommendations for me. So so so helpful.
Aron and Cc were very helpful, professional and great customer service.
So every time I come here Cece is just so helpful .She goes beyond :)
Clean facility and good service.
I stopped by this location yesterday to make a payment. Miss Veronica was there to take care of the transaction. I was in and out in a couple minutes with no trouble. Great attitude and knowledge of the system.
Great experience moving into new unit new location. THANKS A LOT talk with district manager about my. Concerns and he solved instantly get conversation climate control, clean, longer hours, talked with site manger another great experience, Im very please with storage site moving in today. PROBLEM SOLVED THANK YOU! RECOMMEND 5 STARS GREAT PRICE. TOO!
I definitely recommend Public Storage - their facilities are always up to date, clean, and easily accessible. Veronica at this location was extremely helpful and made getting things done very easy. I highly recommend!!
There is a NEW Manager at this location and her name is Victoria! Victoria's customer service is professional and genuine. When there was a problem she kept me informed and got it done.She is a gem! Thank you, Sabrina
Cece was so helpful and very patient. She made the process of getting a unit quick, smooth and easy. The storage units are well kept and clean.
UNSECURE LOCATION! Had my trailer STOLEN out of their lot and customer service was absolutely horrible in dealing with the situation. Will never give PS my business or trust these people again.
I know they are the leading self storage innthe market, but raising my monthly payment by $20 in one shot is ridiculous, way to take advantage of loyal customers, finding a local place immediately.
Customer service was rude n nasty attitude. Please clean the board where you sign after each person. This is not safe to put your fingers where hundreds have been. Person made me stand on corner by bathroom. I was in front of door. More than 6 ft. Nasty to me n next customer.
Cece was super helpful and friendly from the moment we came in! She helped us get a great price and found us a unit that would work best for our needs. Anytime we needed anything she there always helping with a smile, that means so much. I would recommend Cece and this facility.
Great facility. Fast friendly staff. Great prices as well.
Trish was very help and informative
Aiesha provided excellent customer service during my visit at public storage. She was friendly, patient and knowledgeable about the different storage sizes. I made a decision very quickly with her help. Thanks Aiesha!
Cecelia was very polite and helpful and informative of all products. Thanks you
Trish excellent customer service very helpful.
Trish was da mf truth!
Trish was great!!
Jackie was the most wonderful person to deal with. She was so polite and helpful during the whole check in process! Thank you Jackie! PS is fortunate to have her on thier team!
Aiesha was amazing!
Very friendly manager
Really good rates, highly accessible, not crowded, climate controlled units are nice and cool.
I really appreciate Aisha's awesome customer service and patience with my situation..
Aiesha was very welcoming and helpful in get a storage unit for my son who is moving home from college. She made this transition very easy and quick. Thank you very much Aiesha.
Aiesha was very helpful and responsive to my very quick need for a unit. She was also informative about the process, the products and expectations. Great customer service. Come see her!
Aisha was the biggest help for me. She kept me in the loop when I fell on hard times and had exponential customer service and assistance. She needs a raise or higher position! Thank you so much for understanding and helping me out.
Hello. I went to this facility this evening to rent out a unit. I was help by Ms. Aiesha who was a great help. She let me know all the ins and out about the facility she made sure I had everything I needed and understood all the rules and regulations about the place. She is a great asset to the company. Thank you Ms. Aiesha for all your help. God bless. Have a bless day.
It was great. After other uses of this app. This trip was perfectly directed.
I did my unit swap with Aiesha And she was amazing this is exactly what a great costumer service is.
Clean facility. Up front about terms. Aiesha was great!
Cece was very helpful in assisting me find the right size unit for my needs. She's helped me several times when I've needed a storage.
Good safe location.
Great experience !!ask for Aiesha she was awesome!!
The main gate has not been working and when I asked why it wasn’t working, they said they didn’t know and that they didn’t know when it will get fixed so the gate would stay open RISKING YOUR BELONGINGS TO BE STOLEN My unit door (93) is also broken. It’s been 2 months that’s been broken. Why are customers paying for their belongings to be put at risk of being stolen??
Tris is awesome, she was pleasant, helpful, and , professional . She checked me in speedily and swiftly.
great pricing, needs better maintenance looks run down
If you do all your reservation and up front work online, your registration will be very easy. Veronica was great - got in and out with no issues. Very affordable too. Discount if you use the Internet.
I have been at this Public Storage for over five Years. They’re customer service is excellent. Staff is always friendly and helpful.
Chamekia gave excellent service. Very helpful. Definitely recommend!
Chamekia and Veronica are very brillant, vibrant and beautiful young ladies! They stood and greeted me with a great big smiles. As a college professor, this example of high quality professionalism is greatly appreciated!
Experience great service from Mrs Shameka
Johnathan was super helpful and prompt. In and out less then 20 minutes plus I got a great rate on the storage always a plus. Thanks Johnathan!!
Cece gave me a great tour
Chamekia and Kat helped me out with some prices. I’ve rented a parking spot before and have been pricing for upcoming rental. Love these two and their personalities are amazing! They made everything FAST and simple! Property is well maintained, not a spec of dirt.. Restrooms were very clean! I would recommend anyone looking to rent GO CHECK OUT THESE TWO MANAGERS!
Great experience today getting my unit at public stroage. Kathryn was great and friendly helped me everything quick and fast.
Chameka is the best! These are the kind of costumer services that make you take out a storage unit even when you have nothing to put in storage. very humble and professional...
My experience at public storage was amazing. Kathryn was great explained everything well, she was very helpful on making my decision here.
Best of the best. Great staff.
Kathy is awesome clean nice Property
Needed an additional storage space and Kathy did a great job getting me setup with a good rate. Been a loyal customer for over 10 years. I love the location , quick access to the freeway. Safe and climate controlled.
Sierra was very helpful and quick thank you so much
Johnathan was working it. Great guy!
Chamekia did excellent great she customer service, explains everything, gave us a tour I would definitely recommend my friends and family to come here 5 star
Seguro y comodo!
Cici did a great job assisting me and I was able to get the $1 move in fee and $18 storage unit 5’ by 10’. Amazing price!!!
Katherine and Chamieka ......were very nice. Even took the time to correct an error to get us in to a bigger unit where the other customer was put in the wrong unit.
Employees has great customer service
Kat Chenebi and Chamekia were very helpful and patient during my lease thanks for everything .
Had a very good experience with the staff. Chamekia and her coworkers were professional, personable and helpful. Customer service at its best.
Chamekia was very personable, friendly, and helpful. She had excellent customer service skills. She helped me to purchase the exact storage place I needed at a great price. I will refer others to this location
Kat is the best she always goes above expectations when I’m late she gives me friendly reminders and always greets me with a smile if your ever in need of a storage I would highly recommend storing here the whole staff is just a breath of fresh air!
BEST. PLACE. EVER.!! Chamekia was helping me with my rental and very patient with me and my two infant children! Kat even offered my children cars that they had in the back! Which brought smiles to my babies faces! Small things like this makes my life a lot easier! LOVE THESE LADIES!
Glam squad Kat chamekia and cici did their thing! Every single time I come in they have a smile! There isn't nothing I dnt like about them! They make my day every time I come in!
The customer service at this location is remarkable! I recently moved in during the labor day special, btw the prices are amazing! I got an outside unit and at the moment the gates aren’t working only during offices hours, but the last time I rented here it was only during office hours so that’s exactly what I was expecting! Kat & Chamekia ensured that they’re working with their boss to get the gate working asap! These ladies ROCK! Literally something out of their control and still working their hardest to ensure their customers are happy! Go check out the property and the ladies if you need a storage or even a bright smile!
Kathryn and chamekia were great, very friendly and helpful and got an awesome deal on a unit
I don't recommend this facility. I had a space for two weeks. Part of the property has one gate with a keypad that has tech issues. When the keypads go down, the staff has to open the gate via remote. As a customer, you receive no notification when gate access is down. If there's no staff on-site, you're not getting into the property at all. Attempted to access three different times on three different days, only to find I couldn't get in. This was after office hours, but well within the storage access hours for customers. Called the main line and spoke to customer service. They couldn't help. "Come back tomorrow during office hours," they said. This, after renting a uhaul and driving to the facility from four hours away. And it happened twice. On-site staff was friendly, but it appeared their hands were tied as far as attempting to remedy the issue. "Our staff at that property are hourly and are not on-call after-hours." Things malfunction. That's understandable. It's HOW it was handled that is the problem. My suggestion (which I told the helpdesk and staff onsite as I canceled my space): When the gate isn't working, find a way to notify your customers via email and/or text. Also, if the gate can only be opened by staff, then someone should be on-site from 6a-9p to open it for your customers. A late fee for a uhaul and a half-workday missed, plus a fee to securely park my truck and trailer overnight were my price to pay for trusting this property. Nope.
Great experience. Cece helped me out, for her to be newer I would say she has a lot of potential. Very friendly and nice . Facility was nice and clean as well.
Quiet and in a safe area. Wish I could access my unit 24/7
Kathryn & Chamekia work together as a team to ensure I received the best experience in a stressful time! They’re both so sweet, customer service is literally everything! Love that the property is clean even the restrooms! I would recommend this location over any in the area! Go check out these 2 ladies and the property!
Kathryn and Chamekia are excellent at their job! They’re so sweet , very professional and know everything about their job! Property is clean, and they have hand carts to help with moving my belongings into my unit! Would highly recommend to anyone looking for a good storage unit and top notch customer service!
I was helped by Kat and she was very helpful and informative about everything. Will you use this service next time.
I enjoy coming to this public storage to make my payments just to see the ladies Chamekia and Kathryn. They are so friendly and end up being there 15mins just conversating with the ladies. They are always so friendly with smiling faces! Thanks for y'alls great customer service. I only come in Tuesdays bc I know Kat and Chamekia will be there to greet me
The only bad thing I have to say is that they go up on the storage fees every few months instead of keeping it a year. I set up on fee when I first moved in then about 4 months later it went up then 6 months later I went up again now it’s going up again. I’m just going to start shopping around again. That’s my only issues everything else I don’t have a problem with so far...
Chamekia was very informative and made a stressful situation seem easy! I’m so glad I chose this location over Plainfield’s! The atmosphere and location is safe and clean! Plus the staff there is amazing and always have a smiling face!!
Kathryn did a fantastic job, she’s really sweet and informative. making sure she gets me in the right size unit! customer service is important for a business like this, really appreciate her in this stressful time!
My experience at public storage was awesome. The managers Chamekia and Kathryn got me in and out in a jiffy and had me laughing with their great customer service! Go visit them you won't be disappointed 😉
Chamekia was professional and very polite. Any questions I asked she had the answers and answered most of my questions before I thought to ask.
Had a great speedy checkout at this facility today. Customer service rep was excellent and patiently showed us the spaces and gave us all the needed details. Thank you Kathryn.
Chamekia was so helpful. Excellent customer service, got me in and out in under 10 mins; explained everything, toured my unit, got my account set up, everything! Painless process, nice facility, fantastic customer service!!
Thanks to the staff here...Kathryn, Tian Janae, and Chamekra! They are amazing! Friendly service and eager to help!
Chamekia had great customer service, she greeted us with a friendly smile, gave knowledgeable advice, and we had a storage in no time! Thank you
I have used public storage before I have never had such great customer service as I received from Connie at the 11770 Southwest Fwy address. She even helped me load & unload some boxes. She made sure that before I left that everything was OK with my unit. And she answered all my questions patiently & I had a LOT of questions. This a great place & very safe. And the customer service is outstanding. THank you Connie!
I came and rented at public storage for the 1st time after being with cube smart for 10years & so happy i did! Not only was the price great but the customer service Chamekia gave was exceptional. She was patient, very knowledgeable and made me feel really welcomed! I plan to store at this facility for a long time because of my awesome experience!
Perhaps you should update your website so as not to be misleading. I made a "reservation" for the 22nd, and was called and told that it may reserve a rate, but not the storage unit itself. So I can reserve a rate for a unit that may not even still be available?? I was going to move from CubeSmart, but I cancelled my "reservation". Moving is stressful and not even being sure that the storage unit will even still be available when the time comes doesn't make things easier...
Good environment but poor service and horrible experience all the way. The staffs need overhauling.
came in to make payment & Connie & chamekia just made my visit so enjoyable! They are some awesome ladies
Friendly and knowledgeable.
Chamekia at store # 20709 provided great customer service!
Great service and super efficient! Chamekia was very helpful and got us set up right away. This is the perfect location for what we need!
Nice friendly service at this location and Maggie was very helpful making sure we got the size we needed.
Very informative and customer service was in point. Very professional, she was very knowledgeable about all of the storage units. I had reservations online but the manager was trying to make sure that the unit I reserved met my needs.....
My visit was very pleasant and I was treated with first class service. Chameika was very helpful and consistent.
Chameika did a real good job, at helping me, thanx!
Wonderful experience, even if manager's first day. Accommodating, proactive and authentic. Kudos to Shazia, Roger and Kathryn.
Kathryn was very helpful and fast services ! The place was very clean and secure. Definitely recommend it if you are looking to keep your stuff safe and cold.
I made an inquiry for Public Storage Sugarland today. I talked to Shamika, who was extremely cordial and accommodating. As a result of Shamika's help, I plan to to rent a space from Public Storage Sugarland. Shameka was well-informed in regards to the property. I greatly appreciate her help and look forward to.working with her.
I always get great service when I need something or am simply coming in to pay my bill. Thankfully most of the time when I come in Kat is working at the front and she helps me get done what I need, answers any questions I have and I can say I always leave feeling good I got things done with Kat’s help.
The property manager chameika is a doll. Had a pleasant experience checking out a couple units. Kat was very informative about the units as well, Plus she got that cake. My favorite flavor!
I absolutely love this location! The ladies there are always so friendly & ready to help or answer questions. If you like good customer service & a great place to store, visit this location! You wont be dissatisfied!
I Just wanted to thank Ms Kat for explaining, helping us with all the move in procedures, she is Fantastic! her personality made us feel at easy and have a clear understanding since it was our first time renting a storage unit. I really recommend this location wich is very convenient for us since we live by southwest Houston.
The Manager, Katyhryn was very helpful and made my move in easy.
You’re one day late and they will harass the hell outta you!
Best Public Storage I’ve been to recently, came from another (Southeast Houston) and it was terrible, rude and just unpleasant. But here, Kathryn took such great care of me, was so polite and explained everything perfectly. Their units were so clean when the property manager Lyndsey took me to see some. If you want great service in a timely matter, I recommend you come here and avoid the Southeast Houston location I went to.
Lovely experience getting my unit. Lyndsay assisted me and was very helpful and professional she went above and beyond to make sure I had everything I needed for my last minute move.
Kathryn, Chamekia, Lyndsay. Are sooooooo awesome and very helpful! Every experience I have dealing with them are so calm , soothing and grateful. I appreciate public storage for hiring some very well manner able, professional young ladies. Thank Ladies!!!!! ❤❤❤❤
Yes Chamekia and Kathryn were very excellent in attending to me. Great customer satisfaction
Stored here for 6 months. No problems. Facility was always clean, and staff was always friendly. With all the stress of moving, the less issues the BETTER!! Glad I picked them
I was Running Late in a Hurry. Needed Storage without A Hassle. I Have to Say I was Pleasantly Surprised That Lady’s at the Front Desk were So Nice and Professional. Kathryn Was So Focused on Getting Everything Right And She Did. Location was Clean and I’m Over-Joyed. Maggie was A Joy as Well. Thanx Public Storage.
Went in to get prices to store my equipment and received great help from the young Kathryn. Location is great and seems well kept I highly recommend.
Great service from Kathryn she was nice and friendly and helped me find the perfect unit for my needs.
Chamekia at Public Storage, 11770 Southwest Freeway, Houston, Texas 77031, gave me Excellent Customer Services. The Ladies there at this Public Storage location was awesome, too. Thank you Chamekia and ladies for your kindness, patience and Excellent Customer Service.
First time I rented from them they were good. This time...they are not good. After 3 months rent went up. After 8 months they said they needed to do repairs and gave me 2 weeks to move my stuff. The kicker is that they offered me "1 dollar" as compensation. For all of you that have filled storage units...how far will "1 dollar" go towards MOVING IT ALL??? What a joke.
Nice experience, Kathryn was very customer service oriented.
Lindsay really good service!
If you are working Monday through Friday this is not the place for you to store your items. The people were nice however they did not explain that this location is only open for a limited amount of time. It took forever to get my money back from this place.
Today i went in and talked to Lyndsay. She was great. She was patience and understanding. She answer all my questions with a smile. I hope that if you decide to go here you'll get her, because they have two other girls that are rude from the momment you go in.
This place is just amazing..specially customer service.Kathryn did wonderful job doing my rental and the property is clean.
Quick and painless process! Ms. Lyndsay was very helpful with answering all my questions.
Great customer service.. Thank u for an awesome job with my rental service ms.Dinetta will recommend this location with anyone!
Came in for information on renting a storage space and spoke with an employee by the name of Ms.Dinetta Oliver, Ms Oliver was very friendly and knowable of explaining to me and answering questions that i asked. Kudos to Ms. Oliver
Had a great experience all my questions where answered , friendly services glad i choose to come to this location i was referred by someone because they were here and helped very well by Ms.Dinetta and i see what they were talking about . She is great at what she do .
Helpful and easy
Wonderful staff Kathryn and Lyndsay both went out of their way to make sure I had exactly what I needed. Friendly staff, very well maintained property.
Nice place. Clean. Convenient location. Helpful staff. Would recommend.
Very friendly staff and so helpful when I transferred to a smaller unit. Maggie & Kathryn were great! Thank you. Susan Salisbury
Lyndsay was very helpful and made the whole process quick and easy.
ZUBIA Very friendly & efficieny
I had to delete my last review so I could write another review because the customer service is that good. Lyndsay always takes good care of me I had the pleasure of meeting Chamekia today and she was also great these girls are the true meaning of excellent customer service
My experience was wayyyy better then it has been before thanks to Mrs. Dinetta, she was so nice and helpful!
Clean and easily accessed, there were flat carts to borrow and the elevators worked just fine.
I’m a long time unit renter here, and I’m disappointed in this place. My storage unit price keeps rising, and it has risen 3 times. The access hours suck. Then, the ONE TIME I’m late paying, after these years of being a customer, they cut the lock to my storage, and it wasn’t even a month behind. I’m so irritated and I’m getting my things out of this place ASAP.
Had a 5 star service with Ms.Dinetta! She was very helpful....thanks Dinetta!
Tonia made my move in a breeze! Very friendly and professional.
Clean place nice staff just moved out but if I ever need Storage again this is my go to place
LaTonia and Lyndsy are always friendly and helpful. I rent from a couple different Public Storages and these two ladies always greet me with a smile.
Zubia was fantastic! She was so helpful and knowledgeable. And this location gave me a great deal.
I had great service from ZUBIA... I'll definitely come back again n great prices
Hey this storage was very nice to me there thx alot Ms.Zubia keep it up
Lyndsay was a great help with renting my unit. She is an excellent customer service individual and does everything with a smile and great attitude. Thank you Lyndsay for all of your help.
Agent was very prompt and courteous and friendly great customer service Zubia was Awesome!
Lyndsay was super helpful when storing my items at this Public Storage. She was very accommodating and very kind. She was able to help with my every concern and showed me to my rental space to make sure it met my needs.
Staff is absolutely wonderful made renting a breeze, Karen was helpful and nice and made my mom feed so at ease. They are a great group of folks, facility is very clean and secure.
How much for climate control
We had a totally awesome ex,perience today at Public Storage - location 20709! ZUBIA was so very kind, knowledgable and helpful in getting my mom set up with a 10 x 10 unit! We so appreciate her efforts!! Great employee and great location!
Nice, clean facility. Maria was very friendly and helpful.
Jamie was very cordial and friendly. Great personality
Maria is the best!! She’s Quick and informative. She also made sure we knew our way to our storage unit. Thanks, Maria!
Both Jamie and Lyndsay were extremely helpful, patient and just overall lovely people to work with. They made sure to explain all the policies and answered every question with a positive attitude and a smile on their faces. Their customer service was just superb and they’ve made this experience so easy for us during this stressful time. We really appreciate all the help ladies, and keep up the awesome work!
So mad partly at myself, just hit me that the gate hours are only during business hours. That is so inconvenient. Apparently I’m not the only one, I drove up and a young lady was trying to get in and was pissed cause she couldn’t. Those are most people’s work hours. Most inconvenient storage I’ve ever utilized. I’m so disappointed. Unless you literally work down the street this is not a good site. If you’re off on Saturday works best if that’s where you want to spend your Saturday.
Workers giving false information and prices
Move in was quick and easy Lyndsay took really good care of me love her positive attitude
The handsome young man Eric was very helpful and informative about the units y’all had to offer and i hope to rent with y’all very soon (:
Decent price for storage units
Very professional when assisting me, even though system was down and I had to come back!!! Thanks
Every time I come here the service is always helpful and I always appreciated. I love for ms Kiser to assist me she always smiles and fast on her feet I can’t remember the young man that always work with her but they are a wonderful team. Thank u public storage.....
I was having a lot of issues with trying to get my storage moved out and canceled for a few months now, and Eric and Lyndsay at this Public Storage were so helpful and kind. I called up there to cancel VERY last minute (at like 5:30) and they stayed past 6 to help me finish up. They helped me get the stuff out of my storage and vacated. Thank you Eric and Lyndsay for being so helpful and professional!! Would highly recommend this specific area and will definitely be locating here again if ever need be!!
That boy Eric got that good hair !
Glad to have my stuff out of there, They don't serve waffles either
Clean facility and the staff is great. Eric and Maria are the best. They were friendly, knowledgeable and very patient in answering the many questions I had.
Cyan and Eric went above the call of duty for me today. After the unit I reserved was leased to someone else. These two individuals made sure I didn't walk away upset. Much respect for these two.
Lindsey & Cyan we're both amazing and had great energy💚
La comida era buena con mucho chile
Great service. Friendly staff. I was in and out in no time.
This place changed their access hours without notice. Leaving people SOL
Easy access to the freeway...
Prices are high and hours are less than perfect
Delay did a exceptional job showing us spaces and taking care of our needs
Denay is Beautiful with a very great personality. Great hospitality, and patience. Thank you!
Denay was very fast, professionally, and informational. Great job!
This was my first experience with public storage. The service was 1st class. Particularly from a young lady named Ivy. She was terrific and professional.
I had a wonderful experience dealing with Cyan and Eric. I was at Public Storage as they were opening. They politely and promptly helped me. I feel that they both went above and beyond! Thank you Cyan and Eric and keep up the great work!
Great service. Cyan, Denay and Eric were very helpful and professional.
My experience with customer service Deny with public storage was so delightful her personality made it so easy to choose a unit Deny explained all promotions and sizes of units to fit my move in I'll recommend her customer service to anyone
cyan was very helpful with my needs of finding a large storage unit. She was patient and gave me great options and advice.
Denay was great help. She gave a wonderful customer experience.
Cyan was such a great help in getting us into a storage....great customer service....
I'm very pleased with the service that I receive today from Public Storage. Eric did a wonderful job as representative explaining everything to me within the contract, DeNay gave great advice very polite and a beautiful smile. GREAT place to store my personal items also a very convenient locations to my residence with climate control. Excellent office personnel! Ms.Cameron
Great location & the property mgr Cyan is very helpful & professional this location has satisfied my storage needs.
PUBLIC STORAGE HAS REALLY HELPED ME OUT DENAY, WAS A REALLY BIG HELP AND SAVED ME ALOT OF MONEY THANKS PUBLIC STORAGE.
Very helpful and speedy service
cyan is very nice person she treats customer nice and help me with problems
I had a fantastic experience with Cyan and Denay at Public Storage. They are helpful, have great telephone followup, and were really great when I moved into my unit. They went out of their way to make sure I had everything I needed, and were polite and helpful to my movers. Both women were very professional, and I am happy I chose this location for my storage needs. I highly recommend Cyan and Denay.
Very safe place with personal codes in and codes out. Nice and attentive employees .
The Staff member Ms Cyan was very professional and deserves a 5 star rating. She was attentive and quick to respond. The facility is fairly maintained, but it could be better and deserving of only a 3 star rating. The condition of the main access doors entry locks is poor throughout and makes the security suspect which is deserving of 1 star and is not very good. . Keep in mind that my review is honest, but may make the facility vulnerable if the wrong persons read the review, so it is imperative that the door security to corrected. Also, the facility insurance providers may see this as corporate negligence and question coverage. The full staff should work on improving the facility. Keep up the professionalism Ms Cyan. My personally experience was good as always.
Always friendly. Always helpful. Stored with them for years.
The sun is out in Houston, but it does not mean one cannot have a less than wonderful day. But if you are able to come across a second sun like Public Storage agent Cyan, you will find that there is sun later in a troublesome day. Cyan was charming, ebullient, and amiable in her welcome to me at the Public Storage location at 11770 Southwest Freeway. She politely walked me through the process of procuring a storage facility, answering just about all of my questions thoughtfully and resolutely while offering suggestions that were friendly verbal nudges. There was not a hint of intrusive product promotion on her part. Her ability to suggest purposeful use of the products displayed the mark of a burgeoning talent in marketing. Her colleague was just as friendly, which made my time there all the more positive. Cyan and her colleague are excellent representatives for this particular location and the company. I left the facility quite comfortable with the knowledge that the services I purchased were money well-spent. And in this day and age of economic recession and protracted gains in a sluggish market, feeling comfortable about spending your money is principally important. However, the customer service atmosphere and performance of a business is still what willingly brings back customers. Cyan is great. She was my second sun of the day. A promotion of some sort would be warranted for her.
They call you constantly wanting payment even though i pay every month. They threaten to put lien even though you pay. Spaces are run down. Try to find another facilty.
I've had my stuff here for a year they have been good to me. They check the lot all the time to make sure everything is good.
Cyan was very professional and helpful. Her knowledge about the units and additional information allowed us to make a sound decision to rent a storage unit from this facility.
Great location, though the actual area doesn't look all that amazing. Cyan was amazing and very friendly and helpful in getting me setup and ready to move my stuff in to my unit! Randy was also very sweet and helped me with moving boxes to my car!
Cyan was great after I showed up to see a spot I had reserved for my trailer. After seeing the trailer spot I decided to go ahead and rent today rather than wait for the actual day of my reservation principally due to the great service which she provided. Randy was also a big help and very courteous. I completed the trailer form when I leased but later realized I had provided the wrong license number. I returned to correct my mistake and he was very helpful. Great service from both at a good location.
Great customer service and clean units, Cyan went out of her way to make sure I got a good deal on my unit. Thank you!
Cyan was a super sales woman she called me after i left because of high prices and helped me get the storage i needed.
Cyan Exelent service thanks
I had items at this facility for several years. The current staff is friendly, helpful, and keep the place looking nice.
Excellent professional, knowledgeable and friendly service from Joshua.
Joshua is wonderful and has great customer service. Cyan showed me the space and she is good as well 😃 will recommend
Cyan is best relief manager I have known since I've been renting here.
We just vacated our parking space, we received an email saying we owed $1.71! I called the 800 number, they weren't very helpful, said they couldn't take payment over the phone, I'd need to drive to the location. I told her it would cost me more than that in gas!! I called back the location, Josh was very polite, took my number, spoke to his manager and called me back having taken care of it. Thank you Josh for your great customer service. Public Storage in general need to review and revise some of their policies, what's the point in paying to store our trunk camper if we have to leave it on the trunk!! We need the trunk but don't need the camper on it all the time! Also we were not allowed to leave the car we'd driven (to pick up the truck and camper) in the space we took the trunk and camper out of!! Surely if we're paying to rent the space it shouldn't matter which of our vehicles we leave in it!
Went for a temporary storage unit, caught unexpected experience from another costumer. The costumer that was there complaining didn't have access to their storage unit, their gate code didn't work. We over heard that the employee who did their paperwork put the wrong unit number. Therefore, the costumer had to face an inconvenience. I went on with my reservation, again since it was going to be a short amount of time... Waylan was nice, very accommodating. However, looking into reviews after we left, we saw reviews of break in's and ac flooding at the property. I went back to change to another location, Ashaute didn't want to refund the amount and told us to vacate... I never moved in my unit nor did we attach our personal lock yet. We completed paperwork no more than 2 hours before. We told her based on what we heard---and what we read this location was not for me. She denied what we overheard with the costumer before saying that, "no that didn't happen." When we overheard her saying they would leave it to their manager Jamie to fix. But, "nothing" happened. She then accused my mother of taking her photo.. as if her name tag wouldn't be enough to identify her and her tattoos. then she called the district manager to see if they would "allow" a refund. She came back to tell us she couldn't tell us what was going to happen refund wise. Which was okay. But leaving there and not knowing what the outcome was going to be was unsettling.. since she decided she wasn't going to do a refund prior to me telling her, costumer service said it would be do able. We left and she chased us to the parking lot asking for the key to the lock. Again, we never changed out the lock... the store lock was on there. Which we told her TWICE before. It would be nice if her comprehension skills were of an adult and not a 3 year old child that needs to be told 10xs before registering. Needless to say, she's very unprofessional. Waylan told her several times to be nice when dealing with the previous costumer. Seems like she's always unprofessional and disrespects costumers often.
Awesome staff..went in for some rates and came out with some new friends. Very professional and informative. Keep up the good work Jasmin & Josh
The staff here are very professional and CUSTOMER SERVICE EXPERTS JASMINE AND STEPHEN ARE GREAT MANAGERS
Service here is awesome, if I ever need a storage space I know just where to go!!! Jasmin was so helpful recommending the right merchandise for me to ship college supplies for my daughter.. She made it very easy and even assembled and packed my supplies in it. Her and josh are very outgoing and well mannered for the business. They put on a wonderful face for public storage(at least this location).. I am moving in two months and will most likely need a space to store my non sense , Jasmin and josh I'll be back!! Ps. They are both so cheerful and can put a smile on your face!!
Jane worked with me to get a storage unit today. She made it painless. Had been moving the last 2 days and was exhausted. She pulled up a chair, told and me to relax she would handle the process while I rested. I felt cared for and very relaxed to just be at a storage facility. She even offered to charge my phone when she realized it was only at 5% power. Five star service all the way!!!
Come here for auctions often love the environment and the employees cyan and Stephen are very helpful love it here
Wonderful costumer service and the goodbye we will miss you and congratulations on moving was a very pleasant from the employee named Jane!
It was such a pleasure to be serviced at this location. Each person here has such a great spirit, esp. Jane! She was super helpful, clearly explained every part of the contract and was extremely professional. Her teammates Stephen and Jasmin were super energetic and patient with the costumers they were servicing. I feel very comfortable with my belongings being stored here. Jane was awesome!
Wow.... Stephen is awesome! Moving in/out is very stressful... Stephen made everything so easy: explained promotions, took care of paperwork himself, walked with me to the unit, had a great attitude and a big smile throughout... Overall an awesome experience. Good job guys. THANK YOU, Stephen.
Terrible service Unprofessional staff Jasmin(Manager) is doing worst job ever
Cyan Absolutely wonderful. Very patient, explained everything. Enjoyed the process.
Cyan is awesome she helped me get the right price and right space ...would recommend customer to this location :)
Jane and Cyan really help out in time of trouble. They made me feel so comfortable and really concerned about my needs
Jane was awesome very helpful
Cyan provided me with great customer service , I really appreciated it💯😁😍 #Capricorn here didn't mean to make your day hard👍 thanks for the help, see you soon, I will be late paying my bill Sunday cause I have a lot of things going on right now, you can just call me
Jane was so awesome and very polite. I would definitely recommend this place.
Jasmine, the property manager, was very knowledgeable and efficient. My condo flooded in Houston TX during the recent flood event. I called and the same day Jasmine facilitated the location of a unit that was just the right size. We didn't have a lot of time, but thanks to Jasmine I was able to move items in the same day I called. It's raining again today, but thanks to Public Storage my belongings are high (3rd floor) and dry.
Cyan and jasmin was a great help with helping me find my unit and making sure i had no water damage thanks you guys
Cyan and Morgan offered superb service explaining options for renting with public storage. They were professional and polite as well as prompt. I would recommend their facilities which is extremely clean.
Morgan Cyan went above and beyond during my visit to public storage on 59. She greeted me while assisting other customers and made sure everyone was acknowledged and take care
Jane and jasmine really Helped me out a lot and made sure all my questions were answered. And I was situation
Jane and Jasmin where very helpful
Jasmin, Jane and Liberty are absolutely amazing!!! I had the best experience and I will always come back for any storage needs.
great service!! definitely would suggest to use this facility. location and accessibility is a plus! Jane and Jasmin will take care of everything you need. Turn key service at its best! A+!
Jane and jasmin are wonderful they did a great job Jane helped us
Received excellent customer service from Morgan and Cyan helped me get a 10x30 ac when they didn't have one. Can't wait to move in to my new space w/ this outstanding price ...thank you I will continue to choose public storage
I had an easy and pleasant experience with manager CYAN she was very informative and made the process of securing my space something memorable. Thank you Cyan!
Jane. Jasmin had a good survive
Excellent service; courteous, helpful and friendly; for both Cyan and Eileen
Jane morgan cyan did an excellent job and gave us five-star service and were super funny and helped me even though i came in late :) Love them and they deserve a raise
Great Customer Service
I Recently Have Been Shopping around with public storage for the best prices , & I've been in to this location maybe 10 times within the last month. There is a young lady Jasmin who is just as superb. She is very respectful funny and outgoing. She is very helpful proficient and quick in the process . You can tell she is knowledgeable about the business. I will be in to start storing my things today and I look forward to seeing her! I would definitely recommend this location and Jasmin !
Very helpful personal, all three counter employees answered all of our questions. Jane helped out with our tranfer
We rented a storage unit and Jane was very helpful. Helped us in deciding the unit and clearly explained payment options that will suit us.
Jane and kariah did a great job!!!!! We loved janes introductory... They were really friendly and funny I loved the fact that they were making sure the location was kept clean that means my stuff is going to be safe and clean!!!! By the way I came in when they were about to close on a FRIDAY and they were still fantastic...
I had the most pleasant experience at this Public Storage location today. Morgan and Eileen so sweet compared to when I initially started here. They both were so courtesy! I was thinking about moving to another storage but I'm staying right here because I had the BEST customer service from Eileen and Morgan. Thank you so much ladies!!!
Jane, Jazmin and Liberty. Thank you for your support. Looking forward to a successful relationship. First impression are first impression and this was a positive one. To the Public Storage Destiny's Child team JLJ. CONGRATULATIONS and thank you
Jane was very helpful and sweet
My company uses this facility so I am her quite often. Every time I visit kariah and cyan are very friendly and helpful. They give great customer service and I would highly recommend to other customers.
Jane and liberty are so wonderful and helpful. Great job keep it up
Starts cheap but price goes up a lot after a few months
I reserved a unit online and within minutes I got a phone call to set up a time to come by and fill out the paperwork. When i got there this beautiful young lady, Cyan, had everything ready for me. She showed me where my unit was at and gave me all the details. She was very professional and answered all my questions. I was in and out in about 20 minutes.
Liberty, the property manager, has the patience of Job! She provided me with "above the call of duty" service this weekend. She and her team, Morgan and Jane (our cheerleader), worked together to help this client out of a challenging lock jam:-) I am grateful for their cooperation and Liberty's skills! This is an awesome team! Liberty rocks!
Ms. Liberty you are simply the BEST!!! The ladies on your team at this location, I must say Ms. Eileen and Ms. Jasmin represent your company very well. Their customer services was phenomenal. I was there on this pass Sunday 11/16/2015 and it was very busy all of sudden, but they kept a positive attitude and assure each of us they would be right with us as soon as they finished with the customers they were help. They worked as a team and kept a positive flow throughout the time I was there which was early morning. They deserve a paid day off or a very nice lunch catered in for their expertise in making this location SHINE!!! I really appreciate both of them they are always pleasant whenever I am there. Great Team Work Ms. Eileen and Ms. Jasmin May God continue blessing the both of you!
Excellent Storage Facility, Very clean. Kariah, Provided Excellent Customer Service during a very stressful time. Thanks Again for all your help in meeting my storage needs.
Jane and liberty was very helpful and great. Gb them.
Jane and Liberty are fantastic young ladies very personable and caring.
Eileen was superb, she explained in detailed everything I needed to know. Very kind and attentive, I would definitely recommend this location. Also while I was in I witness another employee Jasmin handle a very difficult customer, she stayed calm and handled the situation very well. It could have easily escalated, however she remained cool and calm and answered her in a very mild mannered way. It was exceptional. I give both of these women. 5 Stars!.
Stopped by to look at the storage and Ms. Jane was very friendly, helpful, and professional. Great experience.
Jane was very helpful and polite about every question or need while storing my belongings.
Jane and Liberty were amazing. Great customer service. I soo recommend this location.
Don't know were to start the property manager Liberty gave the best customer service ever. Walked in 1hr early than my schedule move in appointment and when I asked if I had to wait she said no. She asked some questions and answered ours took us to see the unit and answering all our questions. Im over completely satisfied with this location. My husband originally walked in to the location on1745 Dulles Ave, Missouri City, TX 77459 and received good customer service as well. Thank you ☺
Kariah was excellent!
Mrs.jane was a very nice polite person she gave us a very good tour on yall property. Thanks again.
Ebony, she was excellent. has a great attitude.and her store is clean and fresh !
Thanks to Adrian, shopping for a storage space was easy breezy. You were my light at the end of a dark tunnel and I love you to pieces. And I'll look for your amongst the stars because I know you have a bright future ahead of you.
Jorge and Adrian were the best!!!! They really helped me with all my moving needs! It was a one stop shop, and they were amazing! Customer service at its best!
Excellent customer service! Very friendly staff! I recommend! They even bought me tater tots from sonic! I considered them extended family now LOL!
Aileen, Alexis and Liberty were awesome to work with. They listened, helped me with my needs and provided an excellent experience in a tumultuous time. A+ Will use this facility again!!!
Eileen and liberty were so helpful. They got me a storage to fit my needs, and put a dehumidifying cup in it for me so it will be dry when I'm ready to move in.
Excellent customer service!!!! Thanks Liberty.
Elena and Keara are great. If you need to store something this the spot!
They were very informational and helpful.
Hello my name is Katina Williams and I would like to let the management team know how nice and polite the three ladies were on Saturday and there names are Elena, Liberty, and Also Keara. They set up my account and made my day .Great job ladies...
Another great experience at Public Storage thanks to Liberty. She is awesome and always has a positive attitude. People make the difference!
They have a property manager there, I believe her name is Liberty Maldonado. She was very thorough and attentive. I look for recruits in my field (Life Insurance) that have management potential and Liberty has all the qualifications I look for in management. She truly takes ownership with supreme customer service and etiquette. She is doing a GREAT JOB for you guys.
Great customer service. Very friendly, great prices. These people actually enjoy their job.
Kayla was very helpful and kind. Very knowledgable and was able answer all of the questions I had. I will recommend storing here to everyone I know! :)
Thank you Brandon, Asia and Liberty for your great service!!
Asia and Jorge were excellent... Very helpful and extremely pleasant
Liberty & Asia were excellent! Great custom service & very quick process.
Staff is excellent and very professional. Liberty is awesome and remembers me every time she sees me. Stephen, Brandon and Keara have also given me great customer service. I was going to move my stuff to another storage closer to my home but this awesome team changed my mind with their professional excellence! Love it!
Love this location! The property manager liberty was awesome. Feel totally secure and safe coming in alone at any hour. Would definitely recommend :)
Liberty. and Jorge were very excellent in service to me. Thanks
Morgan Brown was great hands on and knowledgeable.
Great customer service! It is rare and uncommon to find someone with Liberty's knowledge and experience to also be compassionate and helpful. I would highly recommend this location. I've always maintained a storage unit and consider this a prime choice with the total package of a clean facility, decent prices and a friendly staff.
Very clean and efficient. The service could not be more attentive and helpful.
Morgan Brown was very helpful .
Morgan Brown was very Helpful and patient with me. I will be sure to recommend to my family and friends!
Morgan was a very helpful person. She is very informative with the options we had as well as courteous.
very helpful people, espwcially Jorge.
Dominique was very helpful and attentive. She was knowledge about the items Public Storage offered. Great job! Definitely referring others to Public Storage!!!
In addition to it being difficult to access (you have to get out of your car getting in and out to use the insanely long gate code, make several stops to get a cart - including one to leave your ID - and no access to carts if the employees decide to leave during business hours) when I called to verify that someone would be on site so I could get a cart the employee who answered was not only unapologetic about the hassle of storing without a car but was rather snotty that I had the audacity to call before coming. This is our last time with Public Storage.
After visiting and calling a couple of Public Storages we finally ended up here. Honestly this is the best storage we could find and Liberty is super nice and helpful!
I had a great experience as I walk in everybody was very friendly and very knowledgeable of every questions that I had. Lacy was wonderful and showed me all the units available. I had a great experience. I will definitely recommend. Awesome experience. Thank you ladies!!!
Outstanding job by Lacy.
Excellent an reliable service, manager Liberty always with a positive attitude ..Also super clean place ....
Erin.. Awesome services... Great staff
These girls are great ! Erin was awesome. They made it very easy. They are very professional.
Very nice people. ..was helped by a very nice and polite lady by the name of Lacy
Great service and friendly staff! Erin and Liberty both were great. We got everything squared away quickly. Highly recommend this location and their staff.
From start to finish I had a top quality experience with public storage. When I initially called the representative helped find and narrow several options. She was great and got me the exact reservation that I needed. When I visited the property LACY was the best, customer focused, resourceful with alternate options, and knowledgeable about potential savings. CANNOT believe she's still in training!! Watch out Public Storage I may steal her! She's patient - I'm moving by myself and moving a little slow getting to the location to finalize everything, and she delayed her lunch to accommodate me. Extremely sweet personality. Clean, organized location with an engaged and knowledgeable staff, the manager's name is Liberty, very friendly & involved and they just all seemed to care - I made a great top quality choice.
Liberty has displayed excellent customer service. She is fantastic!
Quick and painless service
Liberty is the best...very easy process and super knowledgeabe about storage
Liberty and Rochelle were very helpful!
Liberty did a fantastic job. She helped us and trained Rochelle. This was a fantastic experience and I highly recommend them. Plus the rates are fantastic as well!!
Ms. Liberty and Ms. Eileen were so nice and helpful and their customer service was absolutely fabulous! I would highly recommend their service to all my friends and family!
Darian was a pleasure to work with!
Liberty, the manager, is always helpful and well informed. Her team of young ladies are quick to offer their help. Always smiling friendly faces. Great selection of packing supplies as well.
Raymond was very informative and helpful. He explained everything and was very courteous. The customer service at this location is outstanding.
Jocelyn showed great customer service. She was knowledgeable of her job and very courteous. Really appreciated the services.
Ms. Sharon makes the experience very pleasant and stress free. I recommend this Storage facility. Thank you Ms. Sharon. Best Regard, Julie **)
Liberty, the property manager, provided excellent service. She took the time to show the different-sized units and discussed the best options even though it would be a number of days before my storage items arrived on site. Liberty made the whole process easy and simple. Liberty, with her efficiency, courtesy, and friendliness, is a great asset to the company.
Sharon was awesome and I hope this five star service continues!
Liberty is very Professional, knowledgeable and friendly. I had a wonderful experience renting space from Liberty. I will definitely recommend this location to friends and family.
Am always happy to go to this location because you get treated as family. No matter what type of the day you are having, ms.sharon always have a word or two of encouragement to make you feel like you are welcome. That is a call beyond the call of duty. Thanks public storage for having a staff like MS.. Sharon.
The manager Liberty has been a lifesaver, I wouldn't have been able to make my apartment move-out date without her help in getting me the right storage units for my needs. Even after being out of town for a year she still remembered me by name. The staff is very knowledgeable and courteous, I wish all companies trained their employees to this standard.
Sharon and Kira were very personable and helpful!!!
This was my first time using storage and Liberty totally helped me out from beginning to end. I really appreciated it! I will continue to refer all my friends to her and this location! -Jessica Smith
Ms liberty and keara are so nice and helpful with my move in today....really great attitudes and personality!!!!! You girls really rock!!!!!
Wonderful experience!! Very helpful, got the unit we needed. Love Public Storage.
Liberty was amazing !! Upon my arrival at the facility I was treated like a queen. Five star customer service at it best. I recommend this place to everyone in need of storage! Thank you guys you are amazing.
Grade A service and pricing! Liberty was unbelievably efficient and was able to describe all the benefits offered from storage, to shrink wrapping furniture without coming across pushy. I was suprised how knowledgeable she was about how to fit all of the furniture in what seemed to be a small area. A 3 bedroom house easily fit in a 10x20, I was astonished! I'm pleased she didn't try to up sale me on a larger unit (because I would have fallen for it) she ensured everything was perfect before I left! She was extremely pleasant and clearly enjoys her job. I feel secure with my belongings here and the pricing with the move in special CANT BE BEAT!
Very great experience with assistance for best storage space to meet my needs. You are what customer service is all about!!! Thanks so much Sharon!!!
Liberty was such a great help and was so knowledgeable! Best customer service ever!
Shawn is great!
Liberty was so nice thanks for your help.
This location is pretty good, the service is great, we had a problem with billing in end no being a problem at all...
Shawn was amazing!! He was very patient, took me around the location and explained each and every detail. Loved the premises and felt secure. Way to go Shawn! Will definitely refer friends.
Shawn provided great service for me
My visit to public storage was the best due to great customer service by Shawn.
Both Keara and Liberty were such a great help in helping me find a storage unit which fit my needs. Excellent and quick service.
very friendly staff. Very helpful.
Liberty was helpful. Found a good unit. Will be back to rent soon.
To whom iy may concern, Shawn did an outstanding job and should be acknowledged for it!" Ivory
Very great customer service all around. Shawn walked out with me and a locksmith to get back into my unit. Very nice guy. We have had a unit here for several years.
Great with Sbawn&Keara
This review is from Daina Felix. From the initial telephone conversation with Eric at the call center, the call was pleasant and informative. Then when I arrived the location on 11770 Southwest Frwy I was greeted by the most professional and friendly staff, who assisted me immediately with choosing the correct storage unit that best fit my needs. I had a great conversation with Keara and Liberty, who are very funny and amusing and have excellent customer service skills. They both deserve to be promoted. I will refer everybody with storage needs to this location.
Liberty is awesome. Keara helped me today, so sweet and helpful. Having a great experience. Will definitely reccomend!!
Keara was awesome!
I just wanted to express my gratitude to liberty and juicy lib. They were very professional and bent over backwards to help me. I will defiantly be using them again.
This place is amazing! Liberty has always been here for me to assist my needs and I came in today and Shawn hooked me up with a reservation. Awesome place! Would recommend!!!!
Top of the line customer service experience!!!! The staff at this location is always friendly and willing to assist you with the most positive attitude. I've been their customer for one year and I just have the best comments to tell about them. I will definitely be their customer for a long period of time. Thanks!!!!
Public Storage in Stafford has been my storage site for eleven years. This is a great location that is kept clean, where agents are courteous and helpful. Having a storage unit inside a building gives you maximum security and comfort. The climate control is very effective and layout makes access very convenient. I recommend this facility to everyone who wants an excellent storage experience.
I had an outstanding experience with Liberty Mardonado and her staff, at this Public Storage Location. The service and care that I received was excellent, and the entire process was efficient and smooth. Liberty even made a few potentially difficult wrinkles easy, which really helped to ease my mind about the entire process. I would highly recommend this facility for all your storage needs.
Nice freindly service and this location is large, also has parking rental.
High hopes to Ms. LIBERTY for being an outstanding manager. She is greatly appreciated.
New to the city and was greeted by a great staff. Helped me not only find the perfect unit but also acquainted me with the area. Had a great experience. Highly recommend
Liberty and her team were exceptional. I came in past the 30 min check in buffer and she was able to get me into my unit fast and easy. Kudos to her and her Public Storage associates.
I rented a unit back in early July and used it up until yesterday. From start to finish Liberty made the process easy and painless. I would recommend this location to everyone. Great customer service!
I have rented a storage unit a couple of times before, and at least once from Public Storage. This was, far and away, the easiest and most friendly experience that I have ever had with a storage company. I needed a storage space with very short notice, and Liberty was very helpful in finding exactly what I needed, quickly and efficiently. I reserved over the phone, and was able to come in the very next day to finish the leasing process with her. When I arrived, I was very short on time, and was shown the property (including all of the security features and access process) in a very professional and timely manner. The leasing paperwork and process was very painless and quick. The charges and fees were easy to understand and reasonably priced. When I was done with the storage space and needed to check out, it was very quick and painless, as well. Erin, I believe was her name, was the one to process my check out and she was both very friendly and efficient, just like Liberty. From beginning to end, I was very pleased with the whole experience. I will definitely be coming back to this Public Storage for my future storage needs.
I wanted to post a positive message on your web site regarding several positive experiences that I had at your storage location in Houston at 11770 SW Freeway. Hopefully you will recognize the two outstanding employees involved. Both Brittene and Liberty are extremely helpful, professional employees. Brittene reviewed your location and your contract with extreme clarity and assisted me with all of my questions. Liberty assisted me with paperwork when the storage unit key was potentially lost. She sent one of your employees to another site to assist me when the fax machine at your site was inoperative. It is a rare occasion when a satisfied customer if successful in finding two exemplary employees, thus making my rental experience very satisfying. Congratulation on your very helpful, courteous, professional staff. John Sr.
In July I rented one of the climate controlled units at the SW Freeway location. I was greeted and taken care of by Liberty and Sharon. Both have been very helpful and sweet. After months of taking loads from my home to the storage unit, I finally had to rent 2 more units for the movers to bring our final belongings. On the day the movers arrived with the load both of the elevators were out at our end of the building. We were going to have to carry everything up the stairs. Sharon quickly flew into action and found another way for us to us another set of elevators. They were a farther from my unit but she gave me access to not one but two of the flatbed carts. Thanks to her she saved the movers lots of time as well as their backs. In turn she saved me lots of money, because I was paying buy the hour! Many, many thanks to Sharon. You are wonderful!!! I find the entire staff very friendly and helpful. They do an excellent job of keeping the facility very clean. Thank you! It is a pleasure doing business with you Liberty, Sharon and all of their team.
This was the worst storage experience that I have ever had. The staff was horrible and did not know what they were doing. They could not explain the charges and when I called them they then said that I was overcharged but they could not refund my money. The property manager Liberty was awful and very rude. I would be careful renting from this public storage, they will over charge you choose another one in the area.