Public Storage Self-Storage Units at 9710 Plainfield Road, Houston, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 24/moSmall 5'x10'
$ 24/mo $32Best Price Label
5'x7'Online only price$ 25/moSmall 5'x7'
$ 25/mo $33Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 25/moSmall 5'x5'
$ 25/mo $33Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 32/moSmall 5'x10'
$ 32/mo $42Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 35/moMedium 10'x10'
$ 35/mo $47Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 36/moMedium 10'x10'
$ 36/mo $47Best Price Label
8'x10'Online only price$ 37/moMedium 8'x10'
$ 37/mo $49Best Price Label
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 40/moMedium 7.5'x10'
$ 40/mo $53Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 58/moMedium 10'x10'
$ 58/mo $77Best Price Label
- Outside unit
- Drive-up access
10'x12'Online only price$ 69/moMedium 10'x12'
$ 69/mo $92Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 79/moLarge 10'x15'
$ 79/mo $106Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 83/moLarge 10'x15'
$ 83/mo $111Best Price Label
10'x20'Online only price$ 99/moLarge 10'x20'
$ 99/mo $131Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 120/moLarge 10'x25'
$ 120/mo $160Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x30'Online only price$ 139/moLarge 10'x30'
$ 139/mo $185Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x35'Online only price$ 214/moLarge 10'x35'
$ 214/mo $286Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Houston
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
Westwood Storage Units Near Beltway 8, I-69
This Public Storage in the Westwood area of southwest Houston is located south of Bissonnet Street, just off of the Southwest Freeway with easy access from I-8 and Loop 610.
The facility offers a wide range of cheap self storage units, including indoor units with the privacy of interior hallway access, as well as outdoor storage units with drive-up access for easy loading and unloading.
Open 7 days a week, a manager also lives on site at this property for added awareness of customer service needs.
Hauling everything needed for a picnic, get-together or day or fishing at nearby Arthur Storey Park is so much easier with all of the essentials stored at this location in a cozy 5x5 unit. Businesses along Bissonnet Street can use a 10x10 to declutter the office and create more room to focus on their customers, while families near Shearn Elementary School, Pershing Middle School, Pin Oak Middle School, Westbury High School or Bellaire High School can fit all of their belongings in a 10x30 unit during a move or home remodel.
With its convenient location, it's a great storage spot for residential and commercial customers throughout the area, including Alief, Sharpstown, Braeburn, Westchase and Greater Fondren Southwest communities.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 569)
Driving around is a freaking nightmare
Mary was fast and knowledgeable. Helped me with exactly what I needed and got me in and out quickly. Thank you.
You get great prices and really great customer service by Robert and también habla español! I would definitely comeback again and recommend to a friend.
I would to say that Mr. Robert was fantastic throughout my entire stay at this public storage facility. He has always been kind, courteous and helpful. My wife and I would gladly recommend all of our friends and love ones to use this location for any of their storage needs. Again Mr. Robert thank you so much, Yours truly, Pastor Clarence Stephenson Ambassadors for Christ Christian Fellowship Church
Nice place and to my surpise, the remember my name.... Amazing!!!
If you want a stress free move and need a storage, go no further!! I want to give a huge THANK YOU to Ms. MARY … Your kindness, eager to assist, and understanding is exactly what people need during their time of transition!! You made my move so much easier.. I highly recommend this storage space.. besides Mary being a wonderful employee, please order larger moving carts for large items..
Robert was the best! He was so helpful and I can really tell her cares about his customers!!!
The customer service here is amazing! Ms.Mary and Mr.Robert went above and beyond to help me with storage unit thank you guys!!
Mary was very helpful.
Nice customer service this visit. The only downfall is that the employees can only contact via email for assistance from the company, so if they don't have the information you need already, it takes forever to find out what you need to know.
Mary was very helpful and polite.
Roberto and Mary are helpfull people, thank you for your help, I appreciate it.
Robert and Mary have great customer service and answered all my questions.
Robert and Mary has been very helpful, kind whenever i needed something. Excellent customer service. I will recommend this location to anyone.
Me atendió el señor Roberto pues le comento que su trato fue excelente es calidad de persona se lo recomiendo
THIS IS A WONDERFUL STORAGE TO GO TO THEY MADE SURE ALL MY ITEMS WAS SAFE AND I HAD NO PROBLEMS AT ALL THANKS TO MRS.MARY & MR. ROBERT THEY HAD SUCH GREAT CUSTOMER SERVICES
Mary is a positive worker she is always helpful towards me I been here at the location for over a year and it always clean and fast service but Mary and Robert is always professional and always working and still have rime to assist thank you.
Mary and Robert are great workers they are always very professional and helpful make me happy I'm at the location
Just know your gate code won't work after 6pm, and they don't open early. You'll have to wait till 9:30 for them to open. SMH , Then if that isn't inconvenient enough- they make you purchase insurance with a payment every month. Just a heads up.
It was a very smooth process. Angela on the phone and Robert on site were both super helpful!
Robert done a wonderful job!!
Roberto es el mejor lo recomiendo siempre
Mary and Robert have shown such professionalism and were able to help me with all of my concerns. I would suggest that Management reward them both for representing your company with the best customer service I’ve ever experienced. Thanks again Mary and Robert for all that you do.
Robert is an amazing helpful man. He’s full of knowledge about how to help you come out your best and leave you respecting public storage.
Robert was super friendly and helpful. Will definitely recommend this location to my friends.
Came in for pricing and Ms. Mary answered every question I had. She was very sweet and is the perfect example of what quality customer service looks like. P.s. Need more people like her.
I came in for pricing for a 10 x 20 storage unit. Mary was very nice. I will recommend this location to anyone needing a storage unit.
Mary was so helpful with me finding my first storage unit! I would recommend speaking with her first for all your storage needs, really sweet lady.
He did real good on give alll the info i needed
Robert and Mary were very helpful and nice and kind.
Mary was very nice and very helpful I would recommend speaking with her anytime you need a storage unit
Sr.Roberto me atendio muy Bien muy Bien servicio gracias.
A SECOND PLACE TO PUT MY THINGS TILL I FIND A REAL PLACE TO LIVE AND NOT A DUNGEON LIKE I'M AT NOW. A DEATH TRAP I'M IN NOW TRYING MY HARDEST TO MOVE OUT OF 952O WILCREST DR HOUSTON TEXAS 77099
Good help from Mary
Robert gave me great serves and very helpful
ROBERT: Esun excelente profesional en su negocio y muy amable y lleno de paciencia con los clientes en general. ¡ Dios te bendiga siempre Robert.
I was very pleased with Robert Customer Services. He blessed me. Thank you.
Mary and chamaka were so awesome
Robert was very helpful and kind.
Robert, was knowledgeable & very helpful with all of my storage needs ! He really was patient in helping me solve all my problems ! He was my angel in disquise. He need a raise for all the help he gave me & he has a very pleasant & nice personality...& the office & restroom was so clean there ! It was truly a pleasure having him to assist me with all my storage needs! God Bless Him & l Just Wanted Co. To Know Robert ls Truly A Blessing To Have With Your Company !
Mary was extremely helpful to my service needs.
Mary was a big help. Fast service. And friendly.
This is basically my home. They are actually doing some improvements . Only bad thing is the "action" on this street. But they can't control that. I deal with Mary. She's professional and always speaks to me . She's a real godsend because it's alot of us that come here daily to change clothes or get something important. It's hard being homeless but if I didn't have this place .my unit. To store the few things I do have life would be just a bit harder. I moved from here 2 moths ago. Big mistake
Very professional and informative! A+
Both Robert and Mary were extremely helpful and nice. Robert went up and beyond to assist. Thanks to both
Ms.Mary has great customer service my husband and I left with a smile we were having a long day we will continue to storage here thru Ms.Mary God bless (:
Roberto is very attentive, throughout, and very kind! The process of getting space was easy as moving out! I really recommend this place.
Would recommend to meet Robert, nice and friendly guy…
Robert and Mary did a great job and the service is wonderful
Place is full of rats.
Robert and Mary are very professional I book smaller storage and I needed a bigger one Mary and robert make sure to change it for me and get me to smile
Thanks Mary for all your help. She was nice and helpful.
Thank you Ms. Mary for your wonderful care of my needs! And I noticed the great focus on the establishment you maintained. Awesome you are, beautiful for the Company.
Ms. CHASITY....I love you soooo much for making my Easter Sunday flow so easily in my time of need. Thank you for making things work.
Robert was awesome go see him for great deals!
I had cancelled my unit and cleaned it out before the 30th of feb and they called on the 1st to go back. So I went back and asked them if it would charge me if I put in my code the manager herself said no it should be fine and now I’m being charged for the whole month
Flew in state with wrong key to my unit🤣. Mary went out her way to be sure I got the help at the best rate possible and I am happy she did. Thank you Mary for being polite, patient and helping me access my unit. 🙌🏽🤙🏽
Mary and Chasity were excellent
Besides the fact that you can't access at all hours of the night this is prime location for storage as long as you know where you're at.
Mary was great, she eased the stress of moving
Mary has the best customer service ive experienced at Public Storage I recommend this location for all those needing storage
MARY GREAT SERVICE AND VERY HELPUL FRIENDLY PERSON THANK YOU.
Ms Mary is the kindest and most professional employee I have dealt with at this company. I will only use this location and will suggest to anyone I know needing storage!
Toya was great
I showed up to move into my unit at 1:30pm and No one was in the office. I waited for 2 and half hours still no one. Then I get a called from a Mary and she said she was out on te property. I wasted 3 hours waiting, in the middle of moving. She (Mary) did a good job once she showed up to the office.
Chasity and Nancy help us out alot when we were in a hurry . Customer service was where it needed to be . Great Job girls
Place looks like it’s falling apart bad service would not recommend
Mery was an amazing associate, was able to help me with exactly what I needed and gave me some extra pointers!
Thanks to Mary, helpful throughout the every process. Would recommend 👌
Nancy is a true professional at her job. She was efficient, polite, and courteous in helping me to secure storage. I recommend this facility above all others. I am truly relieved and ready to start my new job.
The absolute best storage in the city of Houston Mary was very helpful polite and made the whole experience easy I will recommend this place to all my friends thank you Mary
Merry excelente service thank you For help me
Mary was helpful.
Mary was very outstanding and accommodating to my needs and very helpful in my reservation great customer service
Mary was very kind nice and helpful.
Ghettofyed hood storage. The real special is outside the gate go check it out. SMH
Best storage, cheap best prices in town ! Only thing I don’t like it’s that they close at 6pm but other than everything is great !
Mary was very helpful. Told me everything I needed to know. Process went very easy.
Representative was very helpful on my visit 7/26/2021. I had a few issues with my account and she was very attentive to the matter. Please hire more associates with this standard.
Horrible service, they are clearly not on the same page. Very unprofessional as well. If I can give them a half of star I would !! I don’t recommend you put your belongings in this location.
Mary was Awesome she was very sweet and nice very helpful
Excellent Job Michelle!
Staff is cool,but the hours to enter is messed up!
Michelle was very pleased nice
Shioban was very patient and helped me complete my rental.
I just went yesterday looking for a storage at 9710 Plainfield st and was helped out by Ms shioban she is very helpful and nice lady , she helped me get set up real quick it was fast and easy I recommend this public storage very helpful staff
shioban era buena persona y los ayudó bien muchas gracias
Shipman was very nice and handle my business well too thanks
Shioban gave great service. Thank 3.
Shioban I love you and it excellent thank you
Mary was increadable very nice and fast worker ☺️
Cistomer service was excellent. Shiobaan and Michelle were awesome.
Thanks to Shioban to help me great service.
Shioban was great and very helpful!
Shioban gave great customer service. Special thanks to her.
The office staff is great. Excellent customer service.
Shiban was a great help
Shioban and Mary were so helpful and helped me move in the exact same day!
Shioban, Mary, and the other ladies I have met are very nice and courteous. Gives clear instructions and offered help.
I got my first account at Public Storage about 15 years ago. It was for a 10x10 and i paid about $60/mo. starting off. Over the years the price increased to $138/mo. A couple of months ago i checked prices on the internet at a 10x10 still goes for $60/mo. I called to see if they would adjust the price accordingly, and they agreed to reduce the monthly amount by $25/mo. Riiiggght ... so I called and spoke with Shioban. She was very helpful in renting me a new 10x10 unit for $60/mo. She was very helpful and courteous, explaining everything nicely, following up with phone calls, and walking me through all the steps. She was great ... it helps to have a great person to talk to as the face of a somewhat stiff corporation.
Ms. Shioban has great customer service and was very nice and attentive!!!
Shioban helped me a lot. Thanks to her
Very helpful! Shioban very nice and helpful. Help me with some issues on my unit
Shioban extended excellent customer service. She explained everything in detail. Thank you!
Shioban was patient and through with helping me select a unit. She also created a reservation for me and explained the eRental process. Great customer service.
The lady that helped me was very helpful and helped me determine which size was best for my needs
Amazing staff awesome location
Shioban, was very helpful with a great attitude. Magnificent service.
Shioban. The most available the most understandable person ive ever met!!!!! Shes the BOMB!!!!!
Michelle was very helpful
Always Friendly and Curtious
Shioban was a great help and rendered great customer service.
Shioban she was nice and helpful she helped me with everything she's the best
Shioban and Michelle are awesome. They were extremely patient in helping my locate the perfect unit. Thank you ladies so much for guiding me through this process.
Shiiban and Michael was very king and helpful in helping me fine the right space for my needs. Great customer service.
Shioban was friendly & very helpful.
Shaban gave me great customer service today
Shioban is truly awsome.
Excellent service. The manager Shioban really helps a lot. It was so quick. I’ll recommend this location to anyone
Shioban has been very helpful when we need help. Thank you Shioban!
Shioban was so helpful and knowledgeable. Customer service was excellent. I will tell my friends about this location.
Michelle and Shioban are great at this location...
Shioban had great customer service. Michelle had good customer service as Well!
Shioban was extremely helpful when I stopped in to purchase a lock. Thank you for excellent customer service.
Shioban gave great service!
Shioban displayed excellent customer service. She was very professional and polite. I had a wonderful experience and I will refer your Public Storage location in the near future.
Amazing and friendly service from Shioban at the front desk! Great customer service every time I have to interact with the office here.
Ms Shioban has great customer service
Shioban Great customer service . She help me alot and answered my questions.
Solo ingles hablan
Shiovan very professional helps me in out the gate which is a big help with me being paralyzed in a wheelchair bond.. Great job....
Shioban is a good person and she is sooo nice 😄
Shioban was very helpful and attentive.
Buena Atención De parte de Shioban
I came into store to replace lock. Shioban was very efficient and helpful. Just wanted to tell her thank you.
Shioban and Robert were very helpful this morning providing details on renting another unit. Thanks for great customer service.
Recieved incredible service from a lady name on the badge Shioban Very customer friendly ! She was informing about making sure I keep my unit secure because I was about to run down the street with my lock in my car ! Thanks for the heartfelt advice God Blesa
Very helpful excellent customer service
Shioban had excellent service , and was very attentive. would recommend this location
Shioban was a wonderful help answer all my questions
Aaron & Shioban were outstanding. They went above and beyond the call of duty.
The staffs are really awesome. shoutout to Ms Shioban for her professionalism and Aaron... You guys rock!!!
Shioban and Aaron are excellent at their job. They were very professional and patient with us. I will refer my friends to this location. They made us feel very comfortable. Thank you.
Aaron and Michelle went over and beyond helping me with a lock out issue. Great job. Jesse
Aaron was extremely professional and patient with me. I was a bit worried about the details of my situation and put me at ease about it.
On 3/15 /2021 I visited this location as my family and I are preparing to move.The young lady MS Shioban was very knowledgeable. She gave me information only sizes and prices. Her customer service was remarkable I will definitely store my furniture there next month and will recommend friends to this location. Thank you Ms Shioban
Great service from shioban she das thanku
I came into the office to get my door code. Shioban was very courteous and professional. I will recommend my friends to this location. Very professional.
Great service for the people working there....thx
Wanted to take a sec to comment on two extremely wonderful people at this location. Ms. Shioban and Aaron were so polite and accommodating. Definitely wonderful customer service from two outstanding people. Thank you both.
Shioban her service is outstanding respectful and always keep me informed
Aaron and Shioban gave outstanding customer service. Highly reccomend. Great job guys...
Shioban gave 5 star service and was so sweet and kind. Blessings!
Aaron Provided Great Customer Service
Shioban was very nice and helpful
Shioban was so helpful. Thank you, Shioban!
Aaron was very helpful, courteous and professional. Usually I don’t get that from most of the staff.
Had to get a few units recently due to winter weather destroying pipes in home. During this time , it was a pleasure dealing with Aaron in picking out signing up for units. He made us feel extreamly welcomed and did a great job in clearly explaining and outlining procedures. I'm a happy camper with this location and service.
The public storage facility at Plainfield Street is certainly a game changer and a pace setter in the haulage industry. More importantly, Mr Aaron wholly knows his onions and is an incredible leader. He is very active, jovial and engaging. I highly recommend that anyone who wishes for a robust storage experience within the Southwest Houston area should head to 9710 Plainfield Street ASAP.
Shioban was very pleasant, professional, and helpful. Easy check-in. Thanks!
Aaron and Shioban provided great service.
Aaron and Shioban helped move out quickly and we're very helpful. My storage unit was spacious and never got broken into. 10/10.
Shioban was very nice in helping me find a unit. Great customer service and I just wanted to say thank you.
Best people, best service. Shioban was patient and helped me find the perfect unit. Thank you Shioban
THIS PS LOCATION IS ON POINT. I WAS WITH A FRIEND WHO WENT TO THIS LOCATION. AN AGENT NAMED SHIOBAN WENT OVER & BEYOND WITH MAKING THE MOVE A NICE EXPERIENCE. SHE IS DEFINITELY AN ASSET TO THE PS TEAM!
I will love to give Mr. Aaron a big warm think you because he really understood and helped my mom out he was very understanding when she express that she had covid-19 he was really caring and very polite. The whole time i was in there it was Positive vibes coming from Mr. Aaron you are a wonderful person.
Hello my name is miss glover and i would like to thank mr aaron at 9710 plainfield. He is a wonderful man he takes good care of me everytime i come in and i just want everyone to know that this is the best location to store your belongings i would love to thank his hold entire staff for taking good care of me and my belongings
No electricity in multiple units
Shioban was a great help in explaining the this whole process. Thanx!
Nkyole and lydia are amazing
Excellent customer service. My first time renting public storage and Michelle was patient and walked me through the process, and answered all of my questions. Thank you
Michelle was very helpful in showing me several units to fit my needs. She wss patient and understanding. Thank you
Fine THANK YOU JESUS. GOD BLESS KEEP IT SAFE
Dina is the best ! She is so helpful ! They have great prices here and are always so nice and helpful ! 10/10 recommend!
I do not like this place at all. The manager(young one) is horrible. She over charges me a lot for a 5by 5 storage place. Everyone else pay less per month for the same unit. I will not recommend this place to anyone
I have been asking for lights to be repaired for months first no light, need bulb; took a couple months get bulb, no light, then need work order every month no light need work order from day one renting unit no light now i need to leave keys to get repair done. I pay rent every month timely one day late $20.00 but none working lights when i first renting, should have been PRE-CHECKED FOR UNIT RENTING BUT NOT, JUST SHOW ,TAKE MONEY EACH UNIT SHOULD NOW BE COVID TREATED AND PEST TREATED BEFORE NEW RENTAL. MY UNIT IS IN LONG HALL OF APPM 30+ UNIT WITH TWO DOORS EACH END CLOSED. ALL TIMES VERY HARD TO KEEP OPEN. FOR VENTILATION DEADLY!!!!!! HOURS 6AM TO 6PM from 24hr access. Because of many units broke in in past no security personel. Unit goes up @ property choice . Probably will look for new. Property to move so i dont have bring flash light to look in my unit etc. That part of my experiences.....
I was looking into getting a unit & Dina was very helpful & informative , if you’re there definitely talk to Dina! I will be back soon!
Me and my sister we’re looking to open a storage and Dina was super nice and helpful !
Vine con mi hija para preguntar sobre algunas cosas y Nomas tengo que decir que Dina es la más amable ! Me ayudo mucho y me informó sobre todo lo que quería saber ! Todas mis preguntas fueron contestadas !
Came in today to ask about storage unit two beautiful and sweet ladies by the name of Dina and Cheryl helped me a a lot they are very kind have a beautiful smile in their faces I would recommend anyone to go to that location and asked for those two ladies
It was wonderful Miss Cheryl helped me a lot!
I love it miss Cheryl helped out a lot
Cheryl really took her time and explained everything to me! I will definitely be coming back in the near future. She's a keeper!
Cheryl and Dina are really good managers! They always help me out when I stop by!
Aiesha did a good job. Helped me fine a good space and showed me how everything worked. Was a great experience.
Very professional good customer service.
Trish was very helpful
Milly and Michelle are beyond professional. I had such a smooth transaction and I couldn’t be any more happier with the service they provided.
Great customer service! I highly recommend.
Dina se portó muy bien conmigo y me ayudó mucho siendo la única que habla español ahí. Me saludo con una sonrisa y me dio toda la información que necesitaba
I highly recommend this place. Milton is a great help and is very good to customers.
Millie is so helpful and really went the extra mile to make my experience lovely. ❤️
Johnathan was very professional and sweet love his customer Service
The people who work there are very rude. I tried to make a payment and they bang on window and say they are on lunch. I'm going to move to another storage facility
Aiesha has great customer service great attitude made everything self explanatory thanks
Aiesha has awesome customer service, and is very knowledgeable of all the services that Public storage provide. Aiesha assisted me with choosing the best storage for me thank you very much for your services Aiesha. If looking to rent a space at Public Storage ask for Aiesha.
Gréât Service, very polite Lady!!
Trish and Johna has given me excellent customer service and support, answered all my questions, and done the job well. Thank you, I'd recommend Public Storage to my friends and family.
Trish has professionalism and helpful
Milly was great! He helped me move with no problem. I would recommend this location.
Trish, excelente service Ver y Nice and friendly Everything perfect
Johna was very helpful she explained everything and was very professional!
Trish has alot of energy, good job.
Dee and johna has the best customer service ever, i feel like we been knowing each other for very long time
Trish was very professional, and quite helpful a very efficient person. She made a very stressful situation handled with ease.
Trish she was very helpful to us
Johna was great!
Johna was a great help quick and efficient. Informed me on everything I needed to know!
Johna is very nice person
Great customer service ...trish was great.. thanks for your help fast friendly service ...
Friendly staff, clean facility! Highly recommended! Trish was very helpful and accommodating!
Cece, Johnna, were so amazing and helpful they make you, feel so welcome and Awesome customer service.
Trish GREAT customer service. Great personality. Posivite vibes.
I wont recommend this place at all, safety is an issue, too many bad people in the surroundings
Do they have light inside units?
This Place is in the Wrong Side of Town. (When You Go, You'll Know.) Very Moldy and Dirty. On My last Day, a Lady Claimed someone stole her stuff. So, make sure you get the Insurance. Gave a 2 due to that. Staff is Great and Understandable.
Trish is amazing her bright personality brightening up my day
The ladies in the office Cece,Nycole,and Brianna were all sweet and helpful.
Ali is the best customer service rep! You can tell he loves his job. He’s so full of energy & loves to help with everything he can, I will always return here just so I can see him.
Ali has everything I need and could possibly want. Super sweetheart. If ever feeling down on your luck STOP in and say hello to him!! Upbeat need more like him.!
Awesome customer service by April. Great personality and very professional.
Awesome service by Ali today. I had some issues with my payment and Ali really took the time and energy to help me get the problem solved! Every time I come into this location, he’s always so nice and bubbly and ready to help out with anything. Highly recommend getting him as your rep. He rocks!!!
Wonderful service by Mr. Ali today! He really went above and beyond for my husband and I’s rental today. He showed us our unit and got us in and out super fast. He was also very knowledgeable about the locks, boxes, and other merchandise around the store. Very great personality too! Amazing! Will refer my friends and family coming to him for future rentals!
GREAT customer service by Ali today! He show us the Storage, and was so nice and very friendly. Very good! Highly recommend!
Ali has the greatest customer service I have ever experienced in my life! I was helping my mother move out of her storage today and he drove by on the golf cart and asked us if we need any help with anything. He was so sweet and has the best smile and best customer service anywhere I have been! I will def rent here in the future!
I came in to make a payment on my storage and Ali and Nykole provided the BEST customer service I have ever received! They were beyond helpful in explaining how my storage bill is.
Ali gave me the best customer service ever. Bless his heart
Great customer service by Ali today! Highly recommend.
Ali was really friendly and his customer service was amazing he showed us around and help us decide wich unit was the best.
Thank you Ali you're helpful and kind
Ali has great customer service and he's really nice I'm happy with the job he did -Briana Ruiz
Great service by Lydia.
Brianna and Lydia were great helps
Came into Houston at 4:45pm on a Sunday Public Service representative CeCe was very helpful and accommodating with a last minute request. She and Bre are top notch. I recommend public service off plainfield.
Johnathan was great!
Jonathan was great. Really knows his stuff.
Great customer service provided by Lydia
Very sweet and kind people ! Loved their customer service ! & I ended up getting a storage for my vehicle in a very good price 😁
Jonathan was awesome, very efficient😊
Very rude Staff
Lydia and bri are amazing
Great service with Lydia
Johnathan and Brianna were great. Really a great team. 😀
Great experience with lydia
Lydia was very welcoming and made my transaction go smoothly
Johnathan was very awesome explaining everything and I recommend anyone to come here
Johnathan was so awesome. Really great!
Easy to move in and out. Would use again.
Brianna Nykole and Princess are the best!
Princess Nykole and Brianna gave me great customer service. From the call I received from Brianna, in which she greeted with a welcoming tone to entering and be greeted by all three ladies as they stood up and said welcome! The unit I was shown was spotless clean (especially for the area) i would recommend this storage to all my family and friends. Thanks ladies!
i came to pay my Bill and the laides were so nice ! thAnks Princess Brianna Nykole.
Johnathan was Extremely helpful and has a wonderful personality!!! I would definitely recommend this particular one to others
Miss. April was so quick to show us around andbgelp us get settled through the hassle and rushing. She was very nice. She even offered nice cold water to us. Not every place does that anymore. Great conversationalist. If you want a smooth experience, stick with Miss April. She'll get you squared away nicely.
I don't understand how they can advertise $1 then charge $66. All sorts of other fees. Then some queen calls my phone with an attitude and says I should tell them that I vacated or else they would charge me. The month isn't even up. They just want to rehire rent the space and over charge someone else. What ever if my stuff isn't there than obviously I'm gone dont bother me.
Jonathan was very nice
Jonathan was very helpful.
Johnathan had WOW customer service. He was very informative and made my visit feel extremely comfortable and hassle free.
Johnathon at public storage was very helpful and very informative. He helped us and the entire office and a very pleasant and welcoming presence. I will rent from here again.
Brianna Jonathan and Lydia were excellent! Quick, friendly service and was very informative. Plus great pricing! Definitely would recommend.
Johnathan was very polite & answered all my questions.
Johnathan was very professional and was very knowledgeable about the facility. Johnathan went over the rental agreement and explained everything in detail.
The rep here Jonathan made my experience so easy and quick..I’d recommend anyone needing storage options to this location!
Good people there
Great location and nice people
Thalia and briana were so nice to me when I rented
Brianna and lydia was super helpful to me.
April did wonderful job assisting me with setting up my storage. This was a first time experience and I am pleased with her service.
Jonathan was excellent. Made the move in process so easy for me.
Johnathan really helped me out. Even though I had him working after closing time he didn't rush me. Good guy.
Both employees were very professional and helpful I will differently recommend anybody that I know to go there great job guys
Helped with my last minute storage, great rates and friendly customer service!!
Johnathan was great
You all have been very helpful to me
jonathan was amazing today helped us out on renting a storage space
Lydia was helpful with rental. And natural.
Brianna and Thalia were great
Great service from Brianna and Thalia
Very helpful and super nice!
Michelle Bailey inspired my loyalty & trust. She is friendly & professional & competent & suggested exactly what I needed. I am comfortable with your company b/c of Michelle.
Wonderful experience when I came in to pay my bill. Brianna was very nice.
They say they close at 6pm from Mon-Fri which it is not true. They are closed by 5pm.
Jonathan and Brianna Excellency service and fast service
Princess Excellent job I’m so pleased with her business she was very excellent customer service thank you
April was so amazing with rental
Lydia was very helpful with rental
Front dest worker Brianna I'll like to thank her an her wonderful service..
Cici & Brianna were very informative & friendly!
Michelle is still a rockstar!
Brianna was professional she helped me to get a good deal thank you!!!
I visited the Public Storage on Plainfield by southwest freeway and was greeted by Brianna she had wonderful customer service experience and was very professional. Looking forward to doing business with them now and near future if needed.
I visited this location recently and got received assistance from a young lady named Brianna. She had a very personable, warm, and professional disposition. She answered all my questions and concerns I had regarding storage at this location. Thanks again Ms. Brianna!
Brianna has great customer service. She explained everything in detail to help me pick the right unit for me.
Doris and Raymond gave excellent customer service and i recommend this place highly
I recently went to get my Christmas tree out of my unit. The box was quite tall and heavy for me alone. Ms. Doris was pleasant and extremely helpful she assisted me physically by helping me take my tree out of the unit and helped me put it in my SUV. Thank you Ms. Doris, Merry Christmas!
Doris was very helpful
The place is run down on the inside. They changed their operation hours which put us in a bind then put the prices up. The general manager is a nemrod. The staff is very lazy the area is full of pimps and hookers. Watch. Your surroundings at this place.
Doris gave great customer service. I recommend this location highly
Doris is very helpful and always helps me with my storage needs and makes me want to come to this location because she is very friendly and professional
Doris was very helpful and gave excellent customer service and helped me with all my rental needs
Doris was very helpful and gave me awesome customer service and I recommend this location because of her
Doris and Raymond gave me awesome service, they were very friendly and helpful and made my visit fast and easy. This is my favorite storage facility in Houston!
Doris. Is so amazing. Jacobie. They helped me with all my needs. If yall need a storage come see them!!! Theyll get you straight. Love this public storage!!!!
Doris and Jacobie nice and friendly great customer service
Doris gave me excellent customer service☆☆☆☆☆
Doris and Jacobie are excelente Customer service
I great customer service from the team here Doris was an angel and walked me through the whole process
Dorris give great customer service
Doris and Raymond gives great service.
Doris and ciaira gave me 5 star customer service and i recomend this location for all my storage needs
Doris and Ciara are very good customers service reps they know they work!!! I will come back
Doris and ciaira gave me excellent customer service when helping me with payments
Doris and Lydia gave 5 star customer service with their help when making my payment
Doris helped me with my rental needs and gave 5 star treatment I highly recommend this person and this location!!!
Doris and Raymond give 5star customer service!!!!
Doris was very friendly and extremely helpful getting us set up in our storage unit. The process was quick and painless. Very happy with our experience!
Doris gave 5 star customer service
Doris and Raymond Give excelente 5 Star customer service
toured the property with Doris. she was so friendly and had a nice smile. she made me feel as a client i would be treated right. thanks so much
the second u walk through the front doors of this public storage you feel like your part of the public storage family. Your employee, Doris, is the reason it feels that way. She is always welcoming, nice, attentive, and the main reason I continue coming!
Doris and Raymond gave me five star super treatment always!!!!
Dorris and Raymond are awsome !! Ive been with these guys for almost 2 years. I was worried that my stuff would be damaged by Harvey but thank them for protecting it ! Srongly recommend Public Storage on Plainfield.
Doris was the most amazing person that was so helpful and welcoming and helped me with all my storage needs From her excellent customer service I will recommend this storage facility to all my family and friends!!!
This location open at 9:30am & close at 5:30pm daily .My concept because of all of these Derelick walking up and down the streets all day long obviously.
Doris was very helpful with my storage needs and gave 5 star treatment
Doris was very helpful to get me to the property. 5 stars. Raymond too
Doris and Michelle gives great customer service. They was very helpful and kind on a stressful day. Thanks ladies. 👐
Doris gave me excellent service and makes me laugh and want to store my belongings here at this location Raymond and Michelle and of course Doris are always friendly and very helpful 5 star empliyees
Dores and raymon gived excellent costumer service and they were really nice to me
Doris and Raymond had very grate customer service, and very nice smiles and even help me notice how important the queen size mattress was to buy thanks guys.
Doris was of great help today. Awesome experience. Would definitely recommend.
Doris is good for help
Doris helped me update my company’s account information, even though our storage unit is at a different location. She was so kind and helpful. What amazing customer service!
Doris helped me with my storage and was nice and gave me five star service.
Doris is awesome! She helped me get moved in quickly and easily! The facility was just what I needed and the price was perfect!
Doris gives me 5 star customer service and Raymond and Wes also give 5 star customer service. I recommend this storage location because they are always helpful and make my experience awesome!!!! Plainfield public storage is a great place to sore!!
Doris has excellent customer service skills !
I had reservation today at 5PM. But somehow we made there almost 6. The lady works there is super nice. Her name is Doris. She texted her boss to ask the permission to stay and help us to move in. We need to check on the unit and went back to the office to sign all the paper works and pay. After all that till I got the key is already 6:40. And Doris still very friendly and smiling. We very appreciated her help and sorry for being late. Thank you DORIS !!!!!!!
Doris had excellent customer service and was very helpful.
Doris was great. Talked about everything we needed to know. Very sweet lady! 😁
Doris and Raymond were very nice & accommodating. I had to store things here after a relative passed and their helpfulness was very comforting.
Doris and Raymond gave us wonderful customer service
Doris stayed late to ensure we got moved in
Doris is nice and sweet so helpful
Good customer services
She gave a 5 star customers services
Doris is very pleasant.
Doris was so nice and helpful
Doris provided great customer service! Very pleasant! Can't wait for property renovation completion.
Thank Doris for all her help in assisting me on the property to locate the proposed new signs that are being placed up really made my job easy was very helpful for me.
Friendly staff and incredible service. Raymond and Doris are awesome.
Doris gave me five star service and met all my storage needs
D9ris gives excellent customer service. Highly recommend
Doris and Raymond are great at cutomer service. Highly recomiend
Doris and raymond give excellent customer service. I highly recommed this location the best... ☺
Raymond and Doris were awesome, very accommodating and very warm!!! Would definitely recommend the place. :)
Doris and careen are awesome great customer service!😃
Graet customer service Doris and careena
Doris gave me good service with my payment. I recommend this place highly. They are very nice and helpful
Very good service,Ask raymond
Doris was real helpful
Love it and great people
Doris was very informative and pleasant. Pleased with move.
I've had several professional experiences with Doris in the past. However, today was exemplary; because, I forgot to pay my May bill. I received a reminder call from Doris that I'm very grateful for. As a result, , I saved money on additional fees & was added in the raffle for a chance to win $1000 because I paid by check Awesome...awesome. Thanks Public Storage and you even more Doris!!
Great customer service, Doris is real friendly and very helpful, highly recommended
Doris is the best
Doris and Raymond gave me 5 star treatment and were terrific and definitely helpful. EXCELLENT SERVICE!!!
Doris and raymond are extremely helpful. I will recommend any one storing to go to this location. Customer services is excellent here!!!.
Doris and Raymond are very kind , friendly and has good customer services. Thanks so much I really appreciate your good manners.
Ms. Doris was a great help she offered everything I needed for my storage
doris provides an excellent service and attention to the recommend
Manager Pallavi gave me excellent service here.
1/3 the price of my cubesmart unit. Staff went out of their way to make sure I had the unit that I wanted! The office and units were clean. Thanks Doris, Careena, and Brianna!
Property manager Pallavi Talukdar gave me excellent service.
Pallavi was very knowledgeable and helped me through the renting process!
Be aware of rain could damage your stuff.
Adam is sweet and very eye catching hint hint but he was very professional and helping my get the right storage needed for my belongings. Thanks Adam!!
I RECOMMEND THIS LOCATION HIGHLY, I GOT AN EXCELLENT SERVICE.
Raymond was very courteous, polite, helpful and the whole process was painless. My unit was cleaned and ready for me to store my stuff. I will do use them again if the need arise in the future.
Came to pay my sorage bill and there’s a sign saying be back in 25 minutes. Taking a break when you just opened. Then you close at five so i won’t be able to come back. Smh. Costumer service has really gone down these days. Won’t be returning to this company.
Property manager Polly & Doris gave me excellent service today.
Excellent service! Doris helped me a lot!
Raymond was awesome..great employee. very helpful. will definitely do business with again
Raymond promptly answered my questions. Professional guy would recommend
Fast and good service-with the help of Pam Great service from Doris, my storage u it had a hole in it from others who damaged it,they were quick to change my space and give me one month free for the inconvenience
Customer service from Doris and Jorge was most helpful. Great experience
Doris has been a great customer service I enjoyed
Great customer service took carw,of my payment quick and were nice to will recommend this,location to anyone
Wonderful service. Professional.
Just moved to the Houston area and had to store my items...hated i had to use a storage unit but Eric was a very good staff and made me feel comfortable about storing my items in one of their units.
Nice place to store work materials.
Very rude and unwilling to help. Save your money go elsewhere. I gave them notice that I would be moving out and they in turn sent me a stupid bill for 6 bucks even after I payed my bill. Horrible service.
I came to this location to check out some rate and ivy was very helpful she show me a number of the best units and the prices was great i will most defiantly rent at this location!
Great service from Paul couldn't be more happy with my space
Cyan helps me a lot to get thing done and even help me to find movers--good storage unit price very friendly
Paul was awesome!
I went to public storage and paul helped me find the perfect storage for me and my family.
Very accurate. Friendly. Explained everything in detail.
Went today to view a unit to see if it would fit my needs and the people there were just so very helpful! Both Paul and I believe you spell the girls name Kara. They showed me a couple different units, gave me some useful suggestions on what I would need and how to safely store some of my breakables. I am not yet ready for storage, but they are on the top of my list. Very pleasant experience!
Even though they were extremely busy, they were very helpful. Thanks guys!
Very slow compare to other Public storage location.
Paul is a very professional and caring gentlemen. For example, when Moving I was moving into the storage unit he took hi time and was patient and not short with very curtious customer service.
Treat people how you want to be treated. There was no one there deemed educated enough to be able to explain my bill to me. I ran into a mistake AFTER I was billed and it was refunded to abate a compliant, however, how many other times has this occurred. I was notified the before that I had to bring them 600 or they woudl auction off my items. I am elder and on a cane, All i asked was for a few hours. Terrible way to treat a senior citizen who has served this country !!!
Rented a storage unit a few days ago, Paul and Morgan are very informative and helpful with their storage unit sizes. I had already been to a different location/company and was turned away by their extreme disrespect for waiting customers. I am so glad I decided to walk into this location. Thanks for having informed ,helpful, amicable employees.
Keara and Morgan provided excellent service and even accommodate me at the last minute cause I needed a bigger unit excellent service will most definitely use again
Had two units here over the years. No issues. Not the best area. Check there website for great deals.
I was trying to pay the bill for my cousin and even though it was successful Morgan and Paul were giving such great customer service and making me laugh even though I was stressed. Thank you guys.
Great service from Paul...super fast service... Awesome job
Came in to make a payment for my cousin. Morgan and Keara were very helpful and have amazing customer service skills.
Love them very nice and punctual
Great service and good advice from Jane! Thank you!!
Awesome crew works at this place. Jane and Mr. Paul. These guys didn't waste a single minute of my time. They didn't have climate control, but made sure that I was taken care of. Thank you guys, you made my day.
Great custumer services
Crystal was awesome! Found the best unit for me, and the price was right. Would recommend.
Very helpful in gaining my new storage space the following attendees are mention, cyan and paul
The workers were very nice Morgan perry showed me around and helped me with everything. Paul the manager was also very helpful keep up the good work you guys.
This location is very helpful and accommodating. Paul and Keara gave me the opportunity to select any unit on property to accommodate my needs. I highly recommend this location.
I came to make a payment and Jorge was very helpful he was giving me good details on how the payment system works Paul also was helpful he answers most of my questions
Both keara and jasmin were amazing. They answered all our question and got us the perfect space. I would recommend this storage to anyone.
Mr. Paul went out his way to assist me when I needed help. He's a great manager at this location. Thank you Mr. Paul & Public Storage.
Shawn saved us a lot of money will let all my friends know
They are all great ....give keara a raise....... 😊
The service that I revived today for kera and Samantha they were both very helpful and polite. And I would send other people to rent from public storage as well
It was a wonderful customers l lovely it so Samantha was so nice and friendly person to me
Jane and Keara help me get started with my unit very helpful thanks for making this day go good
I want to thank Ms Jane and Samantha for assisting me in making my payments!!!! Ms. Jane was very sweet and also Mr Paul is always so so so helpful every time I come to this location!
very good mr. paul and jane are fabulous they deserve a raise!!!
service was great!!!!!
George was a great help in helping me decide what I needed
I made my reservation online and got a great price. The next morning Asia called, introduced herself and was not pushy. I showed up just after 12 noon and Asia greeted me with a warm smile and knew who I was. she showed me the unit, took time to answer my questions and made the entire process pleasant. All in less than 20 minutes. She is awesome. Rent here you will get good pricing. Decent service. it's a very convenient location. ASIA... YOU DID AN OUTSTANDING JOB. YOU ACTUALLY UNDERSTAND THE MEANING OF "CUSTOMER." KEEP IT UP YOUR WORK ETHIC IS GOING TO TAKE YOU FAR. I WISH YOU ALL THE SUCCESS. Asia does deserve a 5 star review unfortunately, the property manager lacked the basic social skills and as with most Public Storage locations customer service skills. Public Storage may be the largest self-storage company in the world. News Flash... U-Haul is right behind you and has better training get ready to be 2nd. ..... Public Storage you may be big. Well, you are less than 9% of the self-storage industry. Just some food for thought.
Custmer was very polite and nice very informative
Paul & George being so nice, thanks again
Jorge was very helpful great service I would recommend
Service was great and smooth sailing...George was a very big help and very patient
Uncanny, breathtaking, supportive (just paul)
had a wonderful experience with shawn and paul. they were very helpful to my storage needs go public storage
Morgan was very kind. She explained everything well. She let me make the choice that fit my needs best. Way to go Morgan!
I had a great experience and received good customer service from Morgan an Jorge at public storage.
Morgan, Jorge, and Shawn they where all very friendly and nice they took good care of my storage needs and made sure that I got the right size storage jorge was the best
I really enjoyed Paul and shawn I came in to make a payment and these guys were delightful I couldn't stop smiling they were truly genuine guys would recommend to any and all
AMELIA WAS THES BEST SHE HELP ME WITH THE PRICING. GOOD CUSTOMER SERVICE!!!!!
Jocelyn was very customers friendly n informative.....love her n Paul very cool n a cute smile
Paul and shawn are really cool dude
Excellent service. Excellent rates. I got an online deal on their website for $21 a month for a 5x7 foot.
Great service by paul quick and nice. Now Sharon on the other hand very rude an seemed racist when I went to throw my trash away she needs to learn better customer service an how she speaks to people weather she was on the clock or not she makes public storage look bad.
Shawn good guy, good service, and friendly.
Sean is amazing!
This storage is great great team Paul Jocelyn and Darian are the best!
Paul gave excellent service. Very professional. Definately recommend
Shawn was very helpful and respectful thank you for customer service
This storage complex is a bit of a rip-off. They get you in with $1 dollar first month's rental, but you do have to purchase a public storage lock for 24.95, insurance for the unit for another $8 dollars...so your first month you are basically paying $32 dollars for the unit, which is no savings. If you are late on your payment, they give you a $21 dollar late fee. As with myself, I went to make my payment in december and my bill had magically jumped to 167.00 dollars after having it paid down to 56.00...if you're in a pinch, i would use them to get your stuff stored in the interim, then move it as soon as you are able. BTW, they count on you not paying due to the fees so they can sell your unit, to white trash hounds that sniff around another person's items to find valuables. IE the reality show on History channel...UPDATE Since public storage changed their fee policies, I have become much happier with public storage...no more bills that jump magically from 56 dollars to 195.00 in one week. thank goodness...
Had excellent service here. Sharon answered sll my questions and found me the best deal possible. She was very friendly and very efficient
Super great customer service!!! This place is awesome, clean, friendly, and super helpful! Paul was super helpful and answered all my questions! Definitely recommend this place to anyone needing storage!!!
Swan good service
Darian and paul gave excellent and fast customer service. They are very knowledgeable and provided helpful information. I would refer family and friends to this location.great price
Jocelyn Baty was very helpful and professional. I enjoyed a quick check in and was happy with my to experience
very easy to find not hard at all Paul and Chris very helpful
When I came I had the best customer service ever , treat me respect at all times friendly and fast service. Paul, Chris, Shawn team is awesome...
Paul has been so patient and helpful when I've been in Thank you!
Love the good customer service...Great people...
Paul muy bueno public storage
Had a mishap but paul was very understanding and.helped me out good job guys thanx
Excellent service. Everything was explain nice and neat.Good work Mr.Paul. thank you. God bless you.
Nice staff reservation, getting a unit and filling out paperwork done quickly and without any issues.
Great service by shawn
I HAD THE BEST EXPERIENCE EVER AT A STORAGE FACILITY. AND MY UNIT IS UP GOR AUCTION. SHAWN AND CHRIS EXPLAINED WHAT I NEED TO DO TO TAKE CARE OF IT. WHEN I LEFT I HAD A SMILE ON MY FACE . YOU EITHER NEED MORE EMPLOYEES LIKE THEM OR THEY NEED TO TRAIN ALL NEW HIRES.
No Fluff- no frill but ya can't beat their prices! All the other lots wanted some serious cash to store the worthless junk I'm ready to part with. Keep your autopay account info current or the late fee could be more than the rent.
Paul & Chris were wonderful! Very nice experience!
Chris and Paul gave me excellent service! Found ne just the space i need very profesional
Great service! Friendly representative.
I love this storage!! Every time I need a storage, this is where I come. Came in to pay my bill, and was greeted my name! That's customer service at its best. I'd recommend them for anyone looking for a place to store their things...
I ha a great experience Paul was excellent and have me great service
I had a great experience! Hope and Paul provided excellent customer service and it didn't take a lot of my time. I got exactly what i needed at a great price! Thanks
Jocelyn and Darian were very helpful and polite with me and helping me get a storage to fit my needs!!! AWESOME WOMEN
I store on the other side of town but I pay at this location darian and Paul are really friendly and nice people ,love paying my bill here and will continue
Great storage as long as u have the money and pay on time. And yes paul was great especially the wonderful gr3at women Hope
Meagan was a joy to work with, she explained all of the contract terms and or agreements, was very polite along with the rest of the staff the location was clean and well kept and the prices were the best I found.....
Liberty was really friendly and courteous made the experience great