Robert & Mary were very helpful with assisting me with locating a unit.
I am truly thankful for their help.
Once again I would like to thank Mrs Mary for her assistance with helping me with resolving things I needed done on the property. She's always available for help when needed 12/6/2024
I had one of the most pleasant experiences while renting a space at this location. The agent was very knowledgeable and helpful. Her name was a little difficult to pronounce, but she was so so nice. This type of service, I had to compliment.
Ifeoma and Mary are always exceptionally helpful. Many thanks.
I came to the location on 11/12/24 because I shopping around for storage spaces. And when I came into the office I was greeted with pleasant smiles, I spoke with Ifeoma and helped me with all my concerns and questions. I left with a good feeling on what I should do going forward.
I was locked in. The gate shuts downs at 6pm. I called every number I could find including their after hours hotline and could not get anyone to answer and help.
I had a great experience with Mary at Public Storage. She was incredibly helpful when I encountered issues with my unit. My lightbulb wasn’t working, and she took the time to replace it for me. I also had some trouble with my lock, and Mary kindly assisted with that as well.
I felt very welcomed, and the onboarding process, which could have been stressful, was made smooth and easy thanks to her. I truly appreciate the excellent service.
As soon as we arrived, Mary greeted us promptly, helped us find a unit and then drove us to the unit to show us the best route to take, since we have a larger truck that would need to navigate the tight turns.
We signed same day because the rate was more than reasonable, the unit was in excellent shape with updated sheetrock on the walls and ceilings and we felt like the property was well maintained.
Not only was Mary professional, but she was efficient in getting us signed-up and explained everything thoroughly.
We visited many public storages, but felt best about this location, because we can tall Mary takes pride in her job and and cares for the property daily. Thank you for a great experience Mary and thank you for taking the time to help us during a post-storm stress-filled transition. It meant a lot to us and we look forward to hopefully a long tenancy. :)
Mr.Rober was very helpful polite great guy wish that the company had more guys like your self Robert
Mary was very kind throughout this whole process! I appreciate her help.
Ms Latoiya, was very friendly and patient with helping us. Would definitely recommend booking with this location!
Ms Latoiya was really nice and helps makes everything easy
The service was great I would recommend anyone to use public storage. Thank you
I had a great experience, everything about my storage was explained to me to my understanding.
Thank you very much, Mary and Latoya are very kind to me.
Toiya and Mary was very helpful.They did a great job im very happy. I will recommend this location.
LaToiya was very helpful and got us a unit for a very affordable rate. I’m new to the area and she made me feel very welcomed and heard.
Toiya, was excellent at her job. Her expertise and knowledge of what need it was awesome.
LaToiya was heaven sent in our time of need, very credible, polite, knowledgeable and personable. I’m a life time customer of Public Storage as long as she is around.
Thanks for Miss Mary over at Plainfield for multiple times of helping me adjust my account and getting payments paid and reductions on lean fees or what have you she was very helpful on My account adjustment thank you so much Miss Mary.
Justus was great! First time here and easy!
Wow, was at the storage today and Ms Mary was awesome, I’ve always had a smooth communication with her and hope to recommend my friends to subscribe to public storage at 9710 Plainfield st.
Mrs Cole is amazing and supernixe
Mary was great and wonderful
Robert and Mary, gave great customer service
Mary was very friendly and explained everything that I needed to know.
Mary, thank your hello to day and God Bless you, was an exelent person
Mary is amazing. Mary did a great job. She made it easy.
Mary gave excellent customer service in a timely matter! I’m not even at this location but she assisted me with my payment for my unit at another location. Answered all my questions and helped me with understanding my payment fees for next month. Thank you so much Mary for all your help today!
Ms Mary was very helpful in showing me the storage units and making sure I was well informed before making decisions. Very polite as well
Mary was very friendly and very helpful, patiently answering all questions I had.
Change the doors to the storage doors which changed the locks to them I’m sure and now I can’t get into mine . this place is supposed to be open at 9:30 . But nobody is here and it’s 10 . Then I went back at 11:30 and still nobody was there . Just ghetto
Robert was a amazing person, he helps us a lot, he was awesome to talk to and super helpful
The staff was very helpful and knowledgeable, if I could I'd give them ten stars
I purchased online & when I called the location to confirm ect. I was talked to very rudely . I was at the wrong location & the lady was very much talking over me giving me lots of attitude. At least help me find the location instead of getting an attitude & being ghetto . I spoke in a calm tone & was responded back with sass . When I pulled up , I made sure to ask who I had talked on the phone with . Same thing , she kept talking over me , how are you sorry ? Yet still very defensive ??? Bad costumer service . Had I been a man I know for a fact I would have been treated with respect . This women on women hate has to stop at one point ! I’m tryn to work with you not against you !
I cannot say enough positive words on the interaction with Robert at this Public Storage facility. The overall experience with Mary at signup to the upgrading of the facility over the past few years has been professional and appreciated. The move-in was easy and the moveout could not have been better. If there were any questions, issues, advice, help needed, Robert was right there. He was patient, kind and caring during our 2 day move-out. He was not only courteous to us, but everyone there. All are treated the same and it is a breath of fresh air. He was on his eighth day of work since his co-worker was recovering and still going strong. He must walk 10miles a day and go through a new set of tires every month on that cart. Never stops and is going on all cylinders every day. This man needs a raise and deserves much praise!
Thank you Robert & Mary!
Doreen & Mike Cornett
The manager was very helpful and explained everything in detail.
Great price, great customer service, and unit was very clean and we felt very secure and safe!
I recently had the pleasure of interacting with Robert at Public Storage, and I must say, his customer service skills are exceptional. From the moment I walked in, I noticed his patience and attentiveness, not just with me but with all customers present. He handled multiple queries with ease and showed remarkable composure even during busy periods.
What stood out the most was Robert’s ability to listen and understand each customer’s unique needs. He was not just solving problems but was genuinely engaged in providing the best solution for everyone. His friendly demeanor, combined with his professionalism, made the entire experience smooth and stress-free.
I was also impressed by how well Robert managed the facility. Everything was organized and well-maintained, reflecting his dedication to his work. His knowledge about the services and options available was comprehensive, and he was able to guide me in making the best choice for my storage needs.
In summary, Robert is an asset to Public Storage. His exceptional customer service and patience are commendable. I would recommend this facility to anyone, thanks in large part to the positive experience provided by Robert. Keep up the great work!
Robert very good guy he is so profesional in this work very kind
Robert and Mary are very helpful.They are kind and i recommande that specific location.
Kind and compassionate service, helpful staff and reasonable storage. Thanks to Robert, I was able to better settle my late father's estate.
Driving around is a freaking nightmare
Mary was fast and knowledgeable. Helped me with exactly what I needed and got me in and out quickly. Thank you.
You get great prices and really great customer service by Robert and también habla español!
I would definitely comeback again and recommend to a friend.
I would to say that Mr. Robert was fantastic throughout my entire stay at this public storage facility. He has always been kind, courteous and helpful. My wife and I would gladly recommend all of our friends and love ones to use this location for any of their storage needs. Again Mr. Robert thank you so much,
Yours truly,
Pastor Clarence Stephenson
Ambassadors for Christ Christian Fellowship Church
Nice place and to my surpise, the remember my name.... Amazing!!!
If you want a stress free move and need a storage, go no further!! I want to give a huge THANK YOU to Ms. MARY … Your kindness, eager to assist, and understanding is exactly what people need during their time of transition!! You made my move so much easier.. I highly recommend this storage space.. besides Mary being a wonderful employee, please order larger moving carts for large items..
Robert was the best! He was so helpful and I can really tell her cares about his customers!!!
The customer service here is amazing! Ms.Mary and Mr.Robert went above and beyond to help me with storage unit thank you guys!!
Nice customer service this visit. The only downfall is that the employees can only contact via email for assistance from the company, so if they don't have the information you need already, it takes forever to find out what you need to know.
Mary was very helpful and polite.
Roberto and Mary are helpfull people, thank you for your help, I appreciate it.
Robert and Mary has been very helpful, kind whenever i needed something. Excellent customer service. I will recommend this location to anyone.
Robert and Mary have great customer service and answered all my questions.
Me atendió el señor Roberto pues le comento que su trato fue excelente es calidad de persona se lo recomiendo
THIS IS A WONDERFUL STORAGE TO GO TO THEY MADE SURE ALL MY ITEMS WAS SAFE AND I HAD NO PROBLEMS AT ALL THANKS TO MRS.MARY & MR. ROBERT THEY HAD SUCH GREAT CUSTOMER SERVICES
Mary and Robert are great workers they are always very professional and helpful make me happy I'm at the location
It was a very smooth process. Angela on the phone and Robert on site were both super helpful!
Just know your gate code won't work after 6pm, and they don't open early. You'll have to wait till 9:30 for them to open. SMH , Then if that isn't inconvenient enough- they make you purchase insurance with a payment every month.
Just a heads up.
Robert done a wonderful job!!
Roberto es el mejor lo recomiendo siempre
Mary and Robert have shown such professionalism and were able to help me with all of my concerns. I would suggest that Management reward them both for representing your company with the best customer service I’ve ever experienced. Thanks again Mary and Robert for all that you do.
Robert is an amazing helpful man. He’s full of knowledge about how to help you come out your best and leave you respecting public storage.
Robert was super friendly and helpful. Will definitely recommend this location to my friends.
Mary was so helpful with me finding my first storage unit! I would recommend speaking with her first for all your storage needs, really sweet lady.
I came in for pricing for a 10 x 20 storage unit. Mary was very nice. I will recommend this location to anyone needing a storage unit.
Came in for pricing and Ms. Mary answered every question I had. She was very sweet and is the perfect example of what quality customer service looks like.
P.s. Need more people like her.
He did real good on give alll the info i needed
Robert and Mary were very helpful and nice and kind.
Mary was very nice and very helpful I would recommend speaking with her anytime you need a storage unit
Sr.Roberto me atendio muy Bien muy Bien servicio gracias.
A SECOND PLACE TO PUT MY THINGS TILL I FIND A REAL PLACE TO LIVE AND NOT A DUNGEON LIKE I'M AT NOW. A DEATH TRAP I'M IN NOW TRYING MY HARDEST TO MOVE OUT OF 952O WILCREST DR HOUSTON TEXAS 77099
Robert gave me great serves and very helpful
I was very pleased with Robert Customer Services. He blessed me. Thank you.
ROBERT: Esun excelente profesional en su negocio y muy amable y lleno de paciencia con los clientes en general.
¡ Dios te bendiga siempre Robert.
Mary and chamaka were so awesome
Robert was very helpful and kind.
Robert, was knowledgeable & very helpful with all of my storage needs !
He really was patient in helping me solve all my problems ! He was my angel in disquise.
He need a raise for all the help he gave me & he has a very pleasant & nice personality...& the office & restroom was so clean there !
It was truly a pleasure having him to assist me with all my storage needs!
God Bless Him & l Just Wanted Co. To Know Robert ls Truly A Blessing To Have With Your Company !
Mary was extremely helpful to my service needs.
Mary was a big help. Fast service. And friendly.
This is basically my home. They are actually doing some improvements . Only bad thing is the "action" on this street. But they can't control that. I deal with Mary. She's professional and always speaks to me . She's a real godsend because it's alot of us that come here daily to change clothes or get something important. It's hard being homeless but if I didn't have this place .my unit. To store the few things I do have life would be just a bit harder. I moved from here 2 moths ago. Big mistake
Very professional and informative! A+
Both Robert and Mary were extremely helpful and nice. Robert went up and beyond to assist. Thanks to both
Roberto is very attentive, throughout, and very kind! The process of getting space was easy as moving out! I really recommend this place.
Would recommend to meet Robert, nice and friendly guy…
Robert and Mary are very professional I book smaller storage and I needed a bigger one Mary and robert make sure to change it for me and get me to smile
Thanks Mary for all your help. She was nice and helpful.
Thank you Ms. Mary for your wonderful care of my needs! And I noticed the great focus on the establishment you maintained. Awesome you are, beautiful for the Company.
Ms. CHASITY....I love you soooo much for making my Easter Sunday flow so easily in my time of need. Thank you for making things work.
Robert was awesome go see him for great deals!
I had cancelled my unit and cleaned it out before the 30th of feb and they called on the 1st to go back. So I went back and asked them if it would charge me if I put in my code the manager herself said no it should be fine and now I’m being charged for the whole month
Flew in state with wrong key to my unit🤣. Mary went out her way to be sure I got the help at the best rate possible and I am happy she did. Thank you Mary for being polite, patient and helping me access my unit. 🙌🏽🤙🏽
Mary and Chasity were excellent
Besides the fact that you can't access at all hours of the night this is prime location for storage as long as you know where you're at.
Mary was great, she eased the stress of moving
Mary has the best customer service ive experienced at Public Storage I recommend this location for all those needing storage
MARY GREAT SERVICE AND VERY HELPUL FRIENDLY PERSON THANK YOU.
Ms Mary is the kindest and most professional employee I have dealt with at this company. I will only use this location and will suggest to anyone I know needing storage!
I showed up to move into my unit at 1:30pm and No one was in the office. I waited for 2 and half hours still no one. Then I get a called from a Mary and she said she was out on te property. I wasted 3 hours waiting, in the middle of moving.
She (Mary) did a good job once she showed up to the office.
Chasity and Nancy help us out alot when we were in a hurry . Customer service was where it needed to be . Great Job girls
Place looks like it’s falling apart bad service would not recommend