Gabby was very sweet and easy to talk with.
Had a concern with the price change on my unit. A trip to their 12090 Fondren office, all of 5 minutes, and Jonathan (Jon) was able to resolve my issue.
Jamás vuelvo a este lugar me quieren cobrar $250 por supuestamente yo tire basura en los botes de basura y cuando pido las imágenes de la cámara me dicen que no
Gabby was very helpful is one hundred porsiento satisfaction
Gabby did AMAZING helping me today! She not only explained vital information, she kept my as a public storage customer. Thanks again Gabby!
Thank you Gabby for your help you were awesome 😉
Gabby was very helpful assisting me
Very nice
Gabby got the job done fast process and very nice lady
Gabby was super helpful with helping me rent a space highly recommend asked for Gabby 🙌
I just want to Thank Gabby for helping me out on my transfer today she was helpful and very kind lady.
Gabby was super helpful on making my move in so much better Thank you Gabby
I like this place. I just moved to Houston, they made storing my extra stuff easy and afordable.
Gabby was helpful with me with my new rental! Great customer service!
Stopped by here to asked question about different sizes. Krystin took me to look at 3 units front 5x5 to 10x10 units. She made sure I got the promotion I need at another property.
Gabby has been a wonderful help and she showed me how to do it
Krystin was awesome, she was very patient. I would recommend her to anyone.
Gabby was very polite and helpful. She works hard and still is so positive and angelic.
Gabby was very helpful she did a great job
Bryan & gabby were very friendly and polite assisted me with me with my issue with no questions asked.greatly appreciated their help.kuddos to yall for the amazing customer service
Gabby is amazing! The new District Manager was so welcoming.
Gabby was very helpful, warm, soft spoke, and well mindful with assisting me on getting the best affordable spaceships storage possible. My storage visit was the best due to her my appreciation goes to her.
no lo recomiendo ayer en la tarde 5/28/24 fui a recojer una unidad y la mujer que estaba ai era bien grosera rasista nos trato bien mal gritando por todo era una americana pero fue bien mal educada bien rasista
Shakilah has amazing customers service she took real good care of me if anybody wants to put stuff storage i recommend u go public storage and ask for shakilah
I waled in to public Storage Shakilah who made me feel welcomed was so nice to me and made my moving process much smoother. Thanks Shakilah awesome customer service!!
Shakilah was a great help.
Service was good, Shakilah was very nice with me and help me with the whole information
Amazing amazing experience Shakilah gave me really great service. I highly recommend. Omg woooow!!!
Shakilah was very helpful and has great customer service.
Shakilah is very professional and I would recommend this property to everyone 😃😃😃
Shakilah gave me really great service. I highly recommend.
I HAD THE WORST EXPERIENCE WITH MS. DONNA. EVERYTIME I COME IN SHE IS NOTHING BUT RUDE AND RACIST TO NOT ONLY ME BUT TO ALL PEOPLE OF COLOR! SHE HAS REFUSED TO HELP AND OUT RIGHT IGNORED ME AND OTHERS!!!SHE HAS NO IDEA WHAT CUSTOMER SERVICE IS AND SHE IS CONSTANSTLY MISSING FROM BOTH PROPERTIES 🤔 I CAN NEVER GET ANY HELP AND SHES CONSTANTLY MAKING ME AND OTHER CUSTOMERS FEEL UNWELCOMED . I CANT STAND IT ANYMORE AND IM TAKING MY BUSINESS ELSEWHERE!! GO ANYWHERE ELSE BUT FONDRENS LOCATIONS, SAVE YOURSELF!!
They are a very great place to be at. Very helpful and considerate to you. Love them so much!!
I RECOMMEND PUBLIC STORAGE TO ANYONE WHO NEEDS TO STORE PERSONAL BELONGINGS, THAT THEY DON'T HAVE ENOUGH SPACE FOR, AT HOME, OR FOR A VACATION. RICHARD AT PUBLIC STORAGE IS A CREDIT TO PUBLIC STORAGE. HE IS VERY HELPFUL, KNOWLEDGEABLE, AND FRIENDLY. RICHARD MADE MY EXPERIENCE GETTING STORAGE, VERY PLEASURABLE.
Mr.Richard was so kind and helpful. He did a great job and thank you for being patient with me
The app is perfect. Checked in, contract secured and gate access without any issue.
Richard made the process so easy! I was in and out like that. Great customer service 👍
I rented a unit here for a few months and never had a problem with payments. I emptied the unit and let the front desk know it was empty. I was billed for another month of service and then sent to collections. Use any other storage unit company and avoid this 1.
Place is in shambles. The gate was rammed in when we got there. People living out of there units trash everywhere. You would be a fool to leave your valuables there
Access is nice and easy but the facility is in terrible shape. It was ok when I moved in but has been getting consistently worse with no repairs being made. The outer doors to my building don't function properly, with one of them not being attached to the hinges at the top (picture). The insulation is torn up and falling out (picture). They have a rat problem, which they clearly know about because there are traps everywhere, but the traps aren't baited and do nothing to prevent rats (picture). My unit is very organized and clean but the issue is so major that it doesn't matter. The rats live in all of the units. I've talked to management about the door issue and was told it was "a top priority" but 2 months later, nothing has been done about it. Clearly it isn't that big of an issue.
Horrible service,horrible maintenance, dissatisfied with that location… my advice is to find another public storage location asap
Thank you Danielle and Rićhard a lot best customer service
Thank you Danielle and Richard
Thank you Richard and Danielle
Great job Danielle and Richard
Danielle is the best customer service i ever encountered
Thank you Danielle for all your help and your excellent customer service
Thank You Ms. Danielle. GREAT CUSTOMER SERVICE!!!...
I AM VERY SATISFIED WITH THE SERVICE THAT I'VE RECEI VED AT PUBLIC STORAGE
HERE THE STAFF WAS VERY HELPFUL
Danille game me great customer service
Danielle was amazing great job
Thanks great service Danielle
I want to Thank Danielle for all her help. She was so helpful and assisting me when the 1/800 couldn’t be of any assistance. Job well done!!!
Thank you Danielle great job
Danielle was superb to work with and very helpful. Smooth transaction.
Thank you Danielle great service
I appreciate Daniel telling me how to use the public storage Culture
I just wanna thank u to Matthew for giving me great service and being a great help
Great customer service. Matthew did a great job in assisting.
The staff were friendly and, were able to answer all of my questions. To understand everything. I would highly recommend this place to everyone. Great job!!
Mr Matthew was very nice and great person to meet,
Matthew Bruce that works at the Fondren lot is a very dedicated young man and is very professional in his job
I think your company has hit the jackpot with Matthew on your team.
Tarrica is an awesome representative. 100% friendly customer service.
Aiesha provided us with marvelous customer service, very patient and efficient with all our paperwork and questions. The rent is very affordable and reasonable, and impressed with the security system they have. In order to enter and exit you have to enter the code that they make just for you. They also provide online payments through their app with updated system, meaning it doesn’t crash nor is sketchy looking. This one day we tried to access our storage early in the morning around 5am and we were confused because it wasn’t letting us go inside, they called us as soon as they could just to inform us that the earliest we could enter was at 6am. We were really impressed with the security system. So I wasn’t bothered at all that we couldn’t enter. Also you can have access to your storage through the app, you can open the gate with their app. I recommend you rent with Public Storage if you want to feel secured and safe.
I went to this location to find a storage close to me. It’s not the best area but the team members are very nice. They accommodate the clients needs and try their best to for your budget. Veronica was very helpful. RayMoure is helpful as well and very nice.
Matthew customer service is OUTSTANDING!!! He is very Well mannered, Polite, Kind, Compassionate and Considerate for the Customers!!!😁 THANK YOU Matthew!! YOU are AWESOME ☺️☺️☺️
Matthew was very helpful love his service 10/10
Jordon the guy who did our lease was very helpful
Chasity is so sweet . Helped me in a time of need
Chasity was amazing!!! Loved her so much! Great customer service
So great and helpful Mrs chasity too me in my time of need I had wonderful day thank to her
Chasity was really great and showed me a lot about the property my over all experiences was great. Customer service is where it needs to be.
The customer service is very helpful. My husband called and they called him right away and fix an issue with one of the storages and they switched it quick for him.
I came and was assisted very fast and well with customer service
Chasity was excellent! She has great customer service and knows a lot about the property.
We were extremely satisfied with our experience today...Chasity was very pleasant knowledgeable and exceedingly helpful