Public Storage Self-Storage Units at 13744 E Sam Houston Pkwy, Houston, TX

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
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5'x5'Online only price$ 59/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 59/mo $74Best Price Label1 unit left! -
10'x5'Online only price$ 98/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 98/mo $122Best Price LabelHurry! -
10'x5'Online only price$ 98/moSmall 10'x5'- Climate Controlled
- Upstairs/elevator
$ 98/mo $122Best Price Label -
10'x10'Online only price$ 143/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 143/mo $178Best Price Label -
10'x7.5'Online only price$ 149/moMedium 10'x7.5'- Climate Controlled
- Inside unit
- 1st Floor
$ 149/mo $186Best Price Label -
10'x12.5'Online only price$ 159/moMedium 10'x12.5'- Climate Controlled
- Upstairs/elevator
$ 159/mo $198Best Price Label -
10'x10'Online only price$ 174/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 174/mo $217Best Price Label -
10'x15'Online only price$ 182/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 182/mo $228Best Price Label -
10'x12.5'Online only price$ 193/moMedium 10'x12.5'- Climate Controlled
- Inside unit
- 1st Floor
$ 193/mo $241Best Price Label -
10'x15'Online only price$ 223/moLarge 10'x15'- Outside unit
- 24 Hour access
$ 223/mo $278Best Price Label -
10'x20'Online only price$ 246/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 246/mo $308Best Price Label -
10'x20'Online only price$ 300/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 300/mo $375Best Price Label -
20'x10'Online only price$ 300/moLarge 20'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 300/mo $375Best Price Label -
10'x20'Online only price$ 301/moLarge 10'x20'- Outside unit
- 24 Hour access
$ 301/mo $376Best Price Label -
10'x25'Online only price$ 327/moLarge 10'x25'- Climate Controlled
- Upstairs/elevator
$ 327/mo $408Best Price Label -
10'x30'Online only price$ 358/moLarge 10'x30'- Climate Controlled
- Upstairs/elevator
$ 358/mo $447Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Houston
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Houston Climate Controlled Storage Near Lake Houston
Self storage in Houston is near Woodson Park Drive just south of W. Lake Houston Parkway. Cheap storage is available indoors in climate controlled storage units, as well as outdoor units with convenient drive-up access.
There are a variety of sizes at this storage facility close to Lake Houston's western shore.
A 5x10 storage unit is like having an extra walk-in closet for folks in the nearby Summerwood neighborhood. Stash away recreational gear from golf clubs for nearby Golf Club of Houston to fishing tackle and poles for angling the many local lakes.
Located next door to Trails at Lake Houston Apartments, residents can store duplicate furniture here in a 10x10 storage unit. Couches, coffee tables, paintings and dining sets can fit into these storage units that are about the size of an average bedroom.
An outdoor 10x15 storage unit is a great fit for kayaks, canoes and standup paddleboards. The drive-up access makes it a cinch to load and unload your paddle craft and oars. When you aren't exploring Lake Houston, that is.
Households near Summer Creek and C.E. King high schools who are planning renovation projects can store about five rooms of belongings inside a 10x20 storage unit.
This facility is located less than 25 miles from downtown Houston, where you can catch the Rockets play basketball at the Toyota Center or take in a show at the Hobby Center for the Performing Arts.
Houston Public Storage has the storage solutions to fit your needs.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 235)
Great customer service awesome company!
Great experience! Shellie and Chelsea are the best!
Ms Shellie was super helpful in answering all my questions and I surely had a lot of questions. She even gave me a tour of a couple units to make sure I was purchasing the right size. The customer service from Shellie and Chelsea was great. Thanks for making this process easier for me and my family.
Shelly & Chelsea are WONDERFUL & such a BLESSING. They are soooo HELPFUL and caring. They really try to help you with your rental needs. The storage facility is neat and clean. I’ve been here for some time and haven’t seen any bugs!! That’s important and something to consider. I recommend this location HIGHLY!!
Great customer service. No problems. Ms Shellie is awesome 😎
Shellie provided me with excellent customer service! I highly recommend this location for all your storage needs 😊
Very good customer service Shellie was very helpful and nice
Sheilie is an angel
Laura, Shellie and Chelsea are all great. They have much patients, very helpful and kind always a pleasure speaking with them
Help out a hole lot very helpful
Shellie was a great help, showed me around and helped me locate a unit that fit our needs.
Clean climate controlled nice staff
Shellie was amazing. Very helpful and insightful!
Ms. Shellie was awesome. She really helped me out tremendously.
Very clean units at this location. I love that it's a climate controlled facility and the staff is very friendly. Especially Mrs. Shellie!
Very Good Service Was Helped Immediately
Friendly and helpful!
They smiled with happy-go-lucky
The ladies in here are such helpful sweethearts, they both go the extra mile..❤️❤️❤️
Shellie at this location is fantastic. She has really helped us out and we have been at this storage for almost 4 years and she’s the ONLY PERSON that has tried to assist us. Thank you so so much Shellie!!
Clean and affordable!!!! Great spot on the beltway!!!!
Out of my 2 years dealing with public storage Chelsea has gave me the best customer service ever! Definitely should have a Chelsea in every public storage ! Thanks for your hard work chelsea
Chelsea helped me on getting a unit she was so helpful and so nice, my kids loved her as well she was so sweet with them.
Ms.Shellie was wonderful in helping me choose the size of unit I needed. Also I have an injury right now and she picked out a unit close to the door for me.
Shellie and Chelsea Nice person very honorable and polite and professional
Ms. Shellie was very helpful. Great customer service.
Definitely a 5 star storage especially with Mrs.Shellie being the most helpful person there love her kind spirit and honesty she’s the sweetest .
Warm friendly and great customer care and service!!!
Shellie and Chelsea was awesome. They made sure if I didn’t know they informed me. Thank you ladies for fabulous customer service!
Great Service ! Ms Shellie was very Kind and Helpful
Mrs. Shellie is very phenomenal. She gives great customer service always. This person is a great asset to the company. Shellie gives great representation of what a company associate should look like.
Mrs. Shellie was verry nice and delivered a clear explanation. Also took time to go over different options and suggestions. Mrs. Shellie showed patience. My experience was great and assured my trust in storage with my belongings
Shellie was very big help and very nice
Horrible staff. Very rude. Looking for trouble. They use the rules to harass people. The facility is nice, but the personnel appears to be in business of getting rid of their customers. I deal a lot with storages due to nature of my business. This facility is my worst experience so far. Harassment bordering with extortion. Do not rent here.
Ms. Fawn Smith is a great and kind lady loved her the first day I met her.
Ms Fawn Smith was amazing. Great personality and made the process seamless.
Ms.Fawn Smith was such a delight, so sweet, friendly and helpful such a precious soul. She’s definitely a keeper!
Worst place ever. Never any dollies available to help with moving things. Always need your passcode to use the elevators. Seems rent gose up every 4 months with out a notice. Have left several voicemails with out a call back. This place is seriously an inconvenience especially for a working professional who travels for work. Also there is always someone in a black Honda Accord without a security uniform parked in the back entrance for long periods of time not moving things just there observing you, makes you feel so unsafe. Seriously go elsewhere and save your hard earned money.
I had a wonderful experience at this location….Ms. Laura and Ms Shellie are totally proficient efficient and awesome…I recommend this location to all….💯💗
This place is just out here stealing stuff from people!! I won a unit via an auction and had till 6PM today to pick it up, and when we arrived to pick up our unit we were told that we hadn't paid for it in time and so they TOOK our unit and sold it to someone else, but we were there before our 48 hours were even up!! I would never do business with this location! Not to mention the lady at the front desk was very rude and refused to acknowledge any wrongdoing on their part whatsoever!!!!
Shellie, is a good associate and very helpful. She is the best 👌
Shellie is the best! She went above and beyond to get me taken care of. I appreciate her customer service. Definitely recommend this location.
Shellie did an amazing job with assisting me through out my move. So sweet. I recommend this site.
Shellie provided me excellent friendly customer service. She took the time to explain things thoroughly. The facility is clean and well lite.
Worker was quite cooperative, friendly and extremely helpful. I would surely recommend this place.
Had pretty much my entire life stolen out of my storage unit from the unlocked one next to it in 2022. They just peeled the wall back like a can of tuna. Staff at the time was really unhelpful and the insurance the company offers never did anything either.
I love the service and the storage employee was all so wonderful
Shellie was amazing she was able to assist me as a longtime customer! She is very knowledgeable with the policy and procedures and customer service is impeccable. I recommend this location for its easy access and cleanliness and amazing staff support! Please go and rent at this location
Shielly was amazing and very knowledgeable and helpful!
Mrs. Shellie is the magic goddess… she makes things happen… this by far is one of the best storage facilities in:near Humble area
Laura and Shellie were wonderful
I recommend this location with Shellie and Laura. 100% satisfaction customer service and recommend this location to anyone keep up the good work guys
Shellie was absolutely phenomenal.
Manager was very professional and helpful she was very knowledgeable
Mrs. Shellie was very helpful and had all the information available as soon as required. The place is well organized and clean
Mrs. Shellie was very nice and went above and beyond in customer service…
Location was easy to locate and Shellie was friendly and helpful.
Michael really help me out today, I Thank you for a very helpful young man.
Mike is very helpful and informative with all whole process. GREAT OVERALL EXPERIENCE
Mike hooked me up right. Took very good care of me as s customer
Shellie, was a big help and has great customer service and very patient !!
Shelli was extremely helpful and kind. She took us to multiple units and answered all our questions. All the units were very clean. I would recommend this location.
Mike was super helpful! Thanks for giving great customer service.
Mrs Fawn was a total delight and without hesitation made sure to shown me all sizes so I’d pick exactly what’s best for us…. Great job!!!
I just wanted it to be known about the awesome experience my husband and I received at CubeSmart on 5414 Calhoun. Mrs Fawn Smith has excellent customer service skills she is so friendly and a joy. I wish all establishments had a Mrs Fawn Smith. If you are in search of awesome service when looking for a storage go here and experience it for yourself.🥰🥰
Mrs. Fawn Smith is both polite And Professional. The facility is very clean And very organized.
Manager Laura was very helpful and easy to talk to.
Mrs fawn smith was amazing left me with no questions to ask and great customer service
Ms.Fawn was very nice and helpful throughout the process. I will recommend this storage location
Shellie was professional and helpful throughout my visit.
I was helped by Jay and he was very patient with me. He showed me 2 different units to help me better make my decision. I was the worst, slowest customer ever and he still maintained patience and professionalism! Had it not been for Jay I would have continued to waste my time and money! Keep up the good work Jay and im sending blessings your way. Btw this place needs carts, people need to stop stealing. Ps I originally posted this a few months back but it was the wrong location.
Laura & Shellie were amazing! They helped me vacay effortlessly with no issues! Thank you so much ladies! I really do appreciate the amazing hospitality.
I must say Jay made the whole experience worth it.
Kimberly is amazing !!!
First time renting a storage. Jay was super helpful and knowledgeable! He assisted me on finding the best unit that suits my needs ! Definitely recommend him ! He needs to be promoted !
Kim was great at helping me troubleshoot an unforeseen issue. Good thing she was there to help.
So I just got off the phone with an employee who told me that everything I was told upon renting my unit was incorrect, so this whole time I have been getting charged for unnecessary charges that are non-refundable. To end an awful experience, I was told I should have read my contract better!! Wow! So don’t trust these employees and read your contract
Laura was wonderful she provided me with excellent service
Kim was extremely helpful in helping me get transferred to another unit that would work for my budget. Her professionalism and outstanding customer service saved me alot of trouble and was much appreciated.
Do not and I mean do not rent here. I reserved a unit and received a text saying it was ready. I got there and my access code did not work. I went to the office and it was locked on a Saturday at 1pm. I called the number on the door and they said they tried calling the employee but couldn’t locate her. 45 MINUTES later she showed up. I go to my unit and there is a lock on my door that I just rented. I go back and ask for a refund and they only gave me a partial refund. They said they couldn’t refund the administrative fee…..you mean when I was waiting almost an hour for the admin to show up? Oh ok. Never again. I also ran into two other people who said they were looking for her too and she always is gone.
Laura was amazing, the facility is beautiful. I was greeted with a beautiful smile . I was in and out with no issues! Thank you Laura!
Service was excellent, quick, and easy. Thank you Ms Shellie for your professionalism.
Laura was extremely helpful. Can’t help but rent because she makes sure you get what you need!!! She’s the best
2 words. Fawn Smith. She is phenomenal. She assisted me today in getting a storage unit. She provided excellent customer service while going above and beyond. The facility was very clean and the price is reasonable.
Worst Public Storage facility I have ever used. Climate control is not what we got here. Most of our cardboard boxes collapsed b/c of lack of temperature control and humidity. Our unit was on the first floor facing an outer wall, where water builds up outside and leaked into the storage unit, and multiple boxes of clothes were moldy and destroyed. The cleanliness of the facility is also not their focus.
I just want to say thank you so much Kim for everything you did. You made everything so easy for me to move in especially with my disability. I recommend this Public Storage to anyone who needs a safe and climate controlled storage space. Thanks again! God Bless!
Kim IS the real deal! She’s lucky she’s taken, a full on hooter. She’s one of them ones. Besides my personal belongings, my heart is stored here with Kim <3
Shellie was amazing!! Super cool experience. Quick and helpful! Thanks!
Kim at the SummerWood location deserves nothing shy of 10 Stars but if all Google has to offer is 5 stars I'm giving it cause she is the BEST...
I just called about my rent and Kim answered, OMG I JUST LOVE HER AND NEVER SEEN HER BEFORE LOL! She is just so sweet and helped me out alot. I sent her a virtual hug. She probably thought I was playing but I was so serious 😂😂 THANKS KIM‼️‼️‼️
My representative Kim was amazing very friendly and cheerful… She was very helpful and answered my questions… i felt very comfortable and not rushed… Thank you Kim for making my visit very pleasant.
This public storage is wonderful well kept property. The manager Marc and Kim were very courteous and punctual in helping me fill my storage needs!
Kim is the lady! She’s so attentive and helpful, and got me fixed up for all my needs. Kim, thank you! You rock!!
Stay away from this unit if you want your property not stolen. This place gets broken into very frequent and management is horrible. Good luck getting insurance to reimburse you for everything that was stolen. Your unit could accessed from adjacent unit and they'll steal your property without any evidence of breaking the lock. Management will deny any wrong doing, this unit changes hands a lot now I know why. When I got this unit, I thought this won't happen to my property but I was wrong. This place deserves zero star honestly. The local police know the place to be having constant break-ins.
Ms. KIM SHE IS SO WONDERFUL VERY HEPFUL !!!!!!!!
Kim was awesome and very helpful
If I could give 0 stars I would. I went to my storage over the weekend to organize some things for my departure from the storage since I am preparing to move. There was one month where I failed to pay my storage due to payment information not being updated so they cut my lock and I did not have access until I realized I needed to make the payment. Once I did that, I went in and purchased a new lock from them and placed it on my unit. At the time I did not check my storage BUT when I went yesterday I discovered my things has been gone thru and my televisions were gone. Someone who works here is going thru units when they are cutting locks and taking items. My storage unit never went to auction so they never had a right to try and take possession of my belongings. I have filed my police report and my claim with the insurance but I advise anyone NOT to rent here and if you have a unit I advise you TO CHECK IT ASAP.
Laura the manger is a great help appreciate her professional attitude
Great facility, Laura was great, highly recommend
I am so amazed at the level of customer service this store has I will be coming back every time I move just for KIM's amazing service she is very much appreciated!! I don't know how much she's payed but I'm shur it's not enough she deserves a raise and a promotion 👏
Had a fantastic experience with the lovely Kim. she was so inviting and just had an amazing attitude and atmosphere so welcoming
I felt so bad because I was unsure about getting a unit and had so many questions but Kim assured me it was not a problem and convinced me on getting it she really helped me feel at peace I'm very happy she was there to help she was great
If you want Fast and friendly service ask for kim 10 out of 10 for excellent customer service
Kim was amazing and very helpful!
Explained to Kim I just moved to Houston & this was my 1st time ever renting a storage unit & she welcomed me here & was awesome she definitely goes above and beyond for her customers all 3 times I came in she had a smile on her face & kept it there we definitely need more friendly people like her she was able to answer all my questions I am very satisfied with service and glad I choose that location & will definitely recommend it to everyone WAY TO GO KIM♥️
Laura was extremely helpful in finding a storage. She went above and beyond to make sure we found exactly what we were looking for. I would recommend anyone to come to this location...and make sure you ask for Laura.
Kim was awesome!! Definitely was a great help.
Clean? for an inside unit...it's pretty dusty. Service? 2 stars is good enough. Access? I prefer the ones with doors then the sliding doors...you have to enter your number a lot of times till you know it by heart with your first entry to the facility. ( that's how many times you have to enter it) with doors, you just keep it open. Price? Ridiculously high unless you get it online. Will I rent again? Maybe. Have to watch out for them roaches, there is plenty to go around. Don't forget you have to purchase their lock. And it's yours to throw away or sell it foward because who uses those kind of cylinder locks after you are done with public storage. That's a waste of money.
Great customer service nice clean facility I feel safe keeping my variables in this place
The storage unit was clean but the rates are RIDICULOUS!!! ESPECIALLY IN A PANDEMIC 😭
Jennifer was a huge help . So polite and sweet . She answered all my questions and gave me THE BEST service !
Great facility, great location, and great staff! Thank you Laura and Vanity for everything!
Jennifer and Laura were such a big help! They were great to work with and made everything simple and easy.
Vanity has great customer service , fast and easy process
I just want to say I had an awesome experience from A to Z. Staff was nice place was clean and very professional. The manager Laura was very helpful and you can tell she takes a lot of pride in customer service, and was very informative. Thank you all for helping us out
This public storage is wonderful well kept property. The manager Laura was very courteous and punctual in helping me fill my storage needs!
Wouldn’t have been able to do today without Laura!! Thanks girl, you are awesome !!
Laura was super amazing and very kind! This location 10/10 would recommend!
Excellent customer service!! Laura was exceptional, very pleasant and helpful! She helped me with all the issues I was having and was super patient with me. This Public Storage is very clean and well kept. I highly recommend!
Brittany was very patient,professional,efficent. I HIGHLY RECOMMEND this storage. Thank you for all that you do. P.S A SATISFIED LOYAL CUSTOMER.
Vanity & Jennifer are the best!
Very frustrated. Repeatedly brought to the attention of management that lights are burnt out or flashing like a strobe light. Always assured that it will be fixed, but nothing is done. Bringing it to their attention does no good. This has been going on for 6 months. Just got hit with a $60.00 a month increase. Unacceptable!!! The number of rent increases over the last two years is ridiculous.
Stopped by the summer wood location and was greeted by Jennifer and Vanity.Both we’re very friendly and helpful.I was able to find the right storage for the right price thank you!!
Vanity & Jesse were excellent and very helpful!
Vanity is awesome and a great help
Jessie is great
went to pay my bill and Priscilla was so nice and friendly would recommend this place to all my friends
Clean place and the rates are pretty good when compared to others in the area. You can sign up for everything online and get access that way, which is great. The only gripe is that the app, which will supposedly get you in the door without typing in the code, never works at the main door, but will at the other doors.
Let me start off by saying Mr. Jess was terrific! I had a reservation set up by a 3rd party, when I arrived at the facility I saw my storage unit was too small he got me a bigger storage for less than the smaller one. The building is super clean and very bright with lights. Mr. Jess let me thank you again for helping me and my wife!
Ms. Gladys at Public storage is so sweet and understanding. Where most places have all but lost their customer service skills, Ms. Gladys puts her heart into her work.
Just a storage place; I will see after Hurricane Nicholas.
Nice and safe facility.
Not one of my liked storage facilities. I signed up with CubeSmart and 2 days later the location was changed to Public Storage. I was charged $12.00 for insurance for CubeSmart. Two days later Public Storage says, "No Ma'am, you do not have insurance. " So that was another fee, now it's $15.00. Not fond of either company. Needless to say going to ask at the office is a run around they say contact CubeSmart and it sends me to a phone number that led to Public Storage, who by the way have no idea what I am referring to. In my opinion CubeSmart and Public Storage are not a customer friendly company!
I rented a unit from this property for over a year. Never had an issue with theft. Until I called the “managers” and let them know I would be vacating within 30 days. Mysteriously my unit was broken into, my lock was cut out and another cube smart lock was placed on the door. Oh but not before my 65inch TV, washer and dryer, and other home goods were stolen. They even stolen a plastic toy chest my son has had since birth (now 15). It was very sentimental to us. When I got to the property and spoke with Sarah, she was real non-chalant about my suspicions. Spoke with the “general manager” and she was very defensive and got up to walk away while we were meeting. Saying “you accusing us”, when all I said was that it was an inside job. What I find very interesting is that no other unit was broke into in that area besides mine. Which makes me feel targeted. Contacted the district manager and was promised that it will be looked into, have not gotten a follow up in 30 days! I requested that the company pay my deductible ($500) as I entrusted them to protect my things. I was told that it will be looked it to, but because I had my own renters insurance they may not honor the request. Questions that need answers: how did the thief get in the secured building without a passcode? Why was no other unit broke into? Sad part is this happened to me leaving a Dallas storage coming to Houston and Sarah knew that. Things that make you go hum. Update-08/2021 NOT EVEN CHANGING YOUR NAME will wipe away the wrong doers hired. I find this to be very interesting. Cube Smart - Public Storage. Hahaha. I’d like to know the real reason behind this. Got a response from the district manager, “oh our cameras were not working during this time. So I want to Thank you for bringing this to our attention. But we are not going to pay your deductible, because you opted out of our insurance”. What a joke.
Julie! I had never done this before…She melted away all concerns and made what I thought would complicated and made it simple. She was patient, pleasant and informative.
Really clean great staff
The staff in my opinion was the best part of my stay. I will forever recommend this storage facility.
I have enjoyed being a cubesmart customer. The unit that I recently acquired is actually my second unit, but my experience has been nothing but pleasant. The 1st and 2nd times Julie in the office at my location was very pleasant and helpful. She always is! She truly gives customer service that you just don't see often anymore. The facility is always clean when I've gone and I haven't had any issues since first becoming a customer.
Friendly staff, a little confusing to get around. Overall well.
The experience was great from the start, from the offer online, talking to the manager on my options, and visiting the location.
Clean easy an fast
Always kept nice and clean and great service
Very nice
charge card before getting my okay
This location is very nice and easy to access. Doing the total no contact contract got a little confusing because the map to show my units location said it was in one building and there was no illustration to direct me anywhere! After making a couple of calls and with the help of a friend, a CubeSmart employee from another location, Kristi Williams (Pearland store), came to the rescue! Her personality and demeanor was so jovial and pleasant. It’s understood that automation can be a great thing, but it has it’s “bugs” too. No harm, no foul. This is not a degrading review, just one to let people know patience in these times is vital. Keep positive and keep smiling. This location is awesome!!
The unit was very well maintained the staff was great they work with you as much as they can even during COVID these beautiful ladies were very understanding.
Amazing customer service. Friendly employees.
Friendly people. Decent prices. My only complaint is that they immediately raised prices when the quarantine hit.
Great service all around.
The rep was awesome and very welcoming.
The staff at the facility are very helpful and friendly. I’ve never had any issues, everything went very well during the time that I used the storage space. I would definitely recommend this location.
The cleanliness of the facility and how nice and informative the staff was
Nice clean place and temperature control!
Customer service is great!
Friendly staff, and clean facility. Felt everything was secure as well.
Easy set up and access. Clean facilities. Great staff.
The price for the unit and your employees
I love the customer service and the units are extremely nice, affordable, and excellent location with the best representatives, however, i had recently been to my storage unit to retrieve items for a camping trip to the lake and i believe the unit was infested with lice, bedbugs, and spiders. I did not make it to the lake due to medical issues.
Julie was very responsive and friendly. I needed a storage space right away and within 4 hours, I was placing my belongings in my new storage unit.
The ladies working at this location have a great sense of customer service. They answer all my questions and concerns.
Julie was extremely helpful and polite. Plus I got a really good deal so I am very satisfied.
Sarah was AWESOME!!! I appreciate all of her help to make sure I was satidfied.
Helped us get all units next to each other and great staff.
No carts available for use.
Great customer service and clean location.
Sarah, went above and beyond to make us welcomed even through these days of social distancing. She greeted us with a smile and was very thorough on instructions of the how to's and the what not's. Their prices are very reasonable and their storage rooms of very clean.
I received emails intended for your actual customer. I replied by email that a mustake had been made (The customer's name is Velma West who lives in a state where I don't live. I an Velma King and I live in Chicago.) The receipt emailed to me clearly indicates who the customer is and their address. The only real question - not answered - how my email address came into play? The person who replied to my email asked for my phone number. I received a call today with an apology for the error.
Great and helpful staff. Good place to buy packing supplies.
Good experience!
Very clean and well kept storage area, the elevators are a good size to accommodate any furniture, and a covered rear entry if it happens to rain while you are trying to get your items to and from your vehicle. Decent place only that it smells like mothballs. Highly recommend
Clean so far no problems
the locks u pay for are not standard locks and wont work anywhere else except their facility or one similar to it (not all cubesmarts operate like this), which make the locks useless once you check out. they dont seem to have anyone cleaning the restrooms or the rest of the facility on a regular basis, nor do they have trashcans ANYWHERE for you to throw things away. no access after 10pm or b4 6 am- an inconvenience also. but I was pressed for time so I had to pick them. but overall- decent place. staff is helpful.
Convenient to access their particular location compared to the local competitors. Sarah was great and very helpful. 👍🏼
Seems like a good place for storage
Very clean and secure facility
Kim was so awesome!! This is such a great place to rent. Thanks Kim for all your help!
Great and friendly service. Ms. Kim demonstrated thorough knowledge & provided a welcoming environment. Clean facility.
Tremendous service! Kim Lincoln has been very helpful and attentive to our needs from the moment we walked in. The service has been amazing.
All I have to say is that Kim Lincoln (she's a manager) is awesome! She provided exceptional customer service to my husband and I. She went above and beyond to accommodate us especially when we needed an additional last minute storage space. She is kind and very professional! She genuinely cares about her customers and is always willing to answer any questions you may have. If you're looking for a place to store your belongings, I highly recommend this place. They have security cameras and the hours are convenient for moving.
Ian has great customer service- was friendly, funny and efficient. He explained everything to me and showed me my unit. After I moved all my belongings in, he checked in with me to make sure I was good. Very pleased!
Great customer service
KIM IS GREAT AND VERY HELPFUL AND I THANK GOD THANK I CAME HERE GREAT CUSTOMER SERVICE
Kim is extremely helpful and made my move in process easy!
Kim was professional and thorough. She explained everything in detail and took her time. She was pleasant and down to earth. She even walked me to my unit and showed me how to access the elevator. The office was clean and spacious. I highly recommend Cube Smart!
The manager Kim was great and the property was clean.
When I first rented this place was Prestige Storage and they had the best most helpful staff, the climates where just right in the air controlled buildings were at perfect temps and there was absolutely no problems. Since CUBSMART has taken over... this place is just a mess. It feels like they have turned down air temps, and we have been locked out of the building MULTIPLE times due to codes not working. The other day the elevator codes were not working for the 2nd time and today me and another customer couldn't get in again, for like the 100th time. This is freaking ridiculous. DO NOT STORE HERE, CUBSMART SUCKS. (PRESTIGE STORAGE REVIEW) Very nice clean facility and awesome helpful staff. I store my merchandise here and so far so good. The little lady manager is such a sweet person!
Kim you were awesome help!! Thank you so much! Got me a unit right by the door! You Rock Girl!!!
Very good service and very friendly and helpful Miss Kim. Thank you.
Excellent customer service, explained everything required! Clean unit and ready for me to load!
Kim was so helpful and nice.
What are the sizes and rates of your smallest storage units?
If you need to store your items anywhere, you should visit Chris and Frances at this Prestige Storage location. They are incredibly friendly and helpful, but most importantly, they are also very honest with the information they provide. They made my experience very enjoyable and ensured I had every last detail I needed without missing a single contractual detail out. Their customer service skills are of the highest quality, which make it a pleasure doing business with them.
Very nice and clean facility. Chris and Frances are very nice and they were very friendly. They explained everything upfront. I would highly recommend this storage to a friend.
What an amazing experience! Chris and Frances, the manager of this facility more than went out of their way to ensure that my initial experience with Prestige set a precedence that will be difficult for other companies to follow. They are so friendly, kind and attentive that when I visit my unit during business hours, I always swing by to say hello. Absolutely 5-Star service. Clean, well-maintained, secure facility.
Chris and Frances, the managers, are some of the nicest people you will meet. We got a great deal on a storage unit, great facility, and great area. I HIGHLY recommend this place. I am beyond happy.
Tamara has been a great staff member at your facility. She is always very professional and courteous.
Ray & Tamara Herrera were so Awesome, the customer service was friendly and informative, they did everything they could to ensure quality service! From Lauren & De’Shander Stephens