The 2 guys i have interacted with are awesome and helpful. Grounds are clean
The storage unit was very helpful and got in a good deal in the unit the employees did amazing job
I've never rented a unit before. It was very confusing trying to locate and adjusting the lock to my unit. Jay was very helpful and patient by visually assisting me throughout the process. The property and unit was very clean. I would highly recommend the Ella location. Thanks again Jay for your patience
If you are looking to rent a unit at public storage for more than 6 months DO NOT RENT FROM HERE, ITS GUARANTEED THAT YOUR RENTAL PRICE WILL MOST DEFINITELY GO UP AND WILL CONSTANTLY GO UP! So if it’s something long term, seek other facilities!
WISH THAT I WAS ABLE TO GIVE NO STARS. DO NOT CHOOSE THIS LOCATION OR APPARENTLY ANY PUBLIC STORAGE LOCATIONS, THEY CONSTANTLY RAISE THE COST OF YOUR UNIT AND THE GOING RATE IS WAY LESS THAN WHAT THEY WANT TO CHARGE YOU FOR YOUR CURRENT UNIT. AND THE REASON BEHIND IT IS “ALL STORAGE FACILITIES RAISE YOUR UNIT COST EVERY 6 MONTHS), I’VE NEVER EXPERIENCED THIS IN ALL MY YEARS OF RENTING STORAGE UNITS. I ONLY CAME TO THIS LOCATION BECAUSE THE FACILITY I WANTED TO USE WAS CLOSED AND THIS LOCATION WAS VERY CLOSE IN PROXIMITY. THEY CANT HELP YOU WITH ANYTHING UNLESS YOU PAY AND WHEN YOU PAY THEY STILL CANT HELP YOU. I HAVE YET TO RECEIVE A WAIVER OF ANY KIND AT THIS FACILITY AND I AM STILL UNABLE TO GET ANY TYPE OF ASSISTANCE. THE ENTIRE CITY IS TRYONG TO RECOVER THE DAMAGES OF HURRICANE BERYL BUT OH WELL THEY DON’T CARE AND AREN’T TRYING TO. HOW AM I PAYING $139 FOR A UNIT THAT IS CURRENTLY GOING FOR $65($95) PLEASE HELP ME MAKE SENSE OF IT! THEY ARE ONLY FULL OF AUTOMATED GENERIC RESPONSES. DONT BE LATE EVER AND EXPECT ANY COURTESY WAIVERS. WITH THIS COMPANY ITS FORBIDDEN TO RECEIVE ANY HELP OR ACTS OF KINDNESS! AND TO BE CLEAR IM NOT EVEN ASKING FOR A WAIVER OF ANYTHING JUST WOULD LIKE MY UNIT TO COST THE SAME EVERY MONTH.
Love the place great customer service I will storage space
No problems, no troubles, no issues!
Kamira is great very helpful and friendly.
By far the friendliest staff I’ve ever interacted with. Great service.
Jay and Maurice have great customer service .
Those guys in the front office are so helpful, professional, and their attitudes and customer service is top tier! Thanks guys!
Just got a unit today and some wonderful customer service! Maurice, on duty, was so kind, thorough, and helpful in explaining to me the ins and outs of storage space rentals and answered all my ?'s with patience and clarity. What a truly nice experience I had with Maurice who provided such exceptional customer service!!!
Tawana Is very helpful nice and great customer service she helped me out tremendously she is awesome
Maurice over on Ella's thank you for your service..they need more people like you with great costumer service ...
Jay is always great, great customer service
Very professional and helpful when I needed it ! Property Manager is amazing !
My guys are always Very friendly. Always a smile when I call or drop by to handle some things. Even work with you if needed.
Everytime I visit or call Public Storage on 15145 Ella Blvd, Houston, TX 77090; the young men that work there, are always professional, Courteous. The property is always clean when I enter.
Keep up the good work!!
Jay is very helpful. He’s always friendly super cool guy. Thank you Jay you always make my move in and out successful!
Nick and Jay were very nice and had very good customer service.
Called to check on a unit that I had and the guy that I spoke with had a nasty attitude and was not very helpful at all. So I proceeded to ask him when would Jay be back in because that’s usually the point of contact and he stated it don’t matter when he will be back in there’s nothing he can do. If I could rate this property zero stars I would cause the lack of communication and customer service is beyond terrible!!!! Jay is the only person that provides good customer service. But the others that come and work there makes this property customer service terrible….
Jay and Maurice are amazing always great customer service
Love this place Maurice was super helpful!!
Maurice was fantastic help. We had put a table in the back seat of my car and we couldn’t figure out how to get it out and Maurice saved the day helping us get it out of the car and into the storage building. Such a helpful and thoughtful staff. Great rates and a safe place to store your things. 10/10
the staff at this site is beyond informative & customer service absolutely incredible. i’m referring any & everyone to this location.
Great experience everything was awsome! Staff "JAY" was very helpful!
My rental experience with the public storage on Ella Boulevard was done in a professional, courteous manner. My sales representative Jay, is a five star ⭐️⭐️⭐️⭐️⭐️ employee very clear and concise. As a matter fact, he is an asset to your organization, and because of his courtesy I will be recommending other associates of mine to visit this facility. Thank you for employing him.
Jay and Maurice, offered great customer service! Jay ensured to show me several
Options to make sure I was set for me move !
These guys at this location are the best I had no problem they was very helpful in everything I need it and they was very respectfully they had great customer service Thank You guys for your help I really appreciate it
I recently rented at public storage on Ella. I employee name Maurice had great customer service skills and was very helpful to us . Thank you so much for your help!
My house was a total loss to a flood. Needed a storage and Jay greeted me with a smile and got me into a unit.
Jay was super helpful and informative!!
We went to the one on Ella Blvd in Houston jay I believe was his name he was very good and so well informed we got the room he is a asset to your location and company thank you
Jay’s customer service alone made me want to do business at this particular location. He was professional, courteous, and informative. He consistently followed up to ensure the process was going as planned. Every business should have a Jay. Please keep up the good work.
Great vibes , great communication thank you Jay for helping me of getting a great reliable unit. Sorry for the late review , I haven’t forgot, your customer service was terrific!!!
Just wanted to send out a big thank you to Jay at the uhaul property.Very professional and kind. Also, took the time to explain the process instead of pushing papers at me..had patience and provided help with a smile when I couldn't close my door. Wish there were more customer focused people like him.
Jay has helped a lot of my clients that are moving into their homes. He knows what sizes they will need when they tell him that they have to put in their storages. He is great at what he does.
Jay knows how to help people from out of town. He is helpful in every way.
Jay knows his stuff and haven't gotten a storage before but he made it so comfortable and easy to rent.
Jay is awesome all the time
Awesome management and always super clean
I had the greatest experience at the Ella Blvd location….Jay the Manager was exceptional…he gave me all the best options for my rental needs..true meaning of customer service and 5 star… will definitely 💯 recommend this location and will definitely use this location for my rental needs…thanks Jay!!!!
Tawana & Maurice Helped Me Tremendously And I Was So Appreciative. I Came Back two Days In A Row And Was Highly Satisfied..
Jay and Maurice are very courteous and helpful. They go above and beyond in their customer service!
Maurice was very helpful & polite
Jay was very helpful, great customer service and really informative.
Great Customer Service By Mr.J. & Ms Kamara
Jay will get in done for u alsome service come bye and see him
Maurice was the store manager at this location I came in with questions about the location and needed boxes for my move he was a great help and I appreciate the customer service provided . Thanks !
Tawana is a true professional and was awesome to work with !!!
Jay has been helping me every step of the way with me transferring into my new unit. He has been very patient and respectful.
Jay was really helpful, I needed to get into my gate with my phone and walked me through it. He has always been helpful when I come up here.
To who it may concern J is an awesome person he goes Aldis way to help us to achieve any and everything that we need actually goes above the call of duty google I feel safe here with me is awesome do you need me to give him a raise in the top of it give him many many bonuses for all the hard work that he does to thank you and have a very blessed day
Jay is so very kind and informative helping me with everything I didn't know we should all be so blessed to have Amazing WORKERS.
Nice and secure well kept clean inside and outside, can apply online and get everything done or go to the office,
Very helpful thank you shallow for the help today
Honestly this is a great property with an awesome manager Shiloh and I’m proud to say I worked for Public Storage. Although I wish it ended on different terms, you can’t change the past…you can only look towards the future. Public Storage is honestly the best company I’ve ever worked for. They truly care for their employees and make you feel like family. I’m glad I got to work for the Districts I worked for and met the people I met. I can truly say this company deserves #1 in employment satisfaction. Thank you for giving me the opportunity to learn and grow as an employee and a person. I honestly did love working for this company and wish you all well. Remember me always 😊 Imari 🧡
Terrible service I have received here today! Get better ppl to service your customers! This little girl Imari attitude is NASTY! This is not the first time shes given me attitude, I tried to think she was having a bad day the last time but NOPEEE its clearly just who she is!! This place has gone downhil I will be moving on from PUBLIC STORAGE!
I had to come back and edit my review because this facility has gone down, I’m aware that management has changed and you can tell when Sandy was there the customer service was spectacular, but now the management is rude very unprofessional, the property is trashy. When you go into the office to inquire about things you are met with much attitude like you’re bothering her I think her name is Imari…….public storage do better I will not be a customer on this property any longer moving ASAP!
Great customer service. Environment is great was done less 30 minutes
Ms. sandy the property manager made the process very simple and easy for me, I do not know what I would do without here amazing service thank you!!
The 5 Stars are well deserved by the team at PS Ella location.
It takes a lot for me to rate any service provider 5 stars, however, in this case it is soooo well deserved. The team, Ms. Sandi & Ms. Imari we're always helpful, provided the right information and overall exemplified EXCELLENCE I. CUSTOMER SERVICE.
I was a customer for approximately 3 months and never did I have a problem that wasn't immediately addressed or the solution shared with me so that I knew my concern was taken care of.
Thank you Sandy & Imari, well done!
Awesome service in out and on with life .....
If you’re looking for a good, clean, secure facility; call Sandy she will handle all of your storage facility needs. I was in a bind trying to make it to the storage before closing Sandy was very professional in helping me sort through all of the red tape communicating with me exactly what to do and how to do it. I couldn’t ask for a better experience than this. Thank you again Sandy for all your help.
I would like to give Ms Sandy at Public Storage At Ella Blvd a very good review she is very nice to the customer and always smiles and talk very nice to the customer
I had a great experience at Public Storage on Ella Miss Sandy the manager that's there I personally came into the store office feeling very down and depressed Miss Sandy gave me very encouraging words Ms Sandy is a very positive person Ms Sandy was always walking her property make sure it was clean Ms Sandy also with above and beyond people at Public Storage I love the fact that Miss Sandy could make you feel better and your situation with encouraging positive words I recommend this storage the manager there Miss Sandy is a beautiful spirited person thank you public storage and thank you Miss Sandy
Sandy was very helpful with assisting my mother with finding a storage and helping me understand how the storage billing works. Great information and customer service. Thank you.
Property Manager Sandy is the best. Always smells clean when I come. And the customer service is the best. Shout out to Sandy for making the customers and company proud.
Ms. Sandy is the best. Anytime I come up there, she is always helping me out. When I moved in she made the process a very smooth one. Being as I was under a lot of stress at the time, I was relieved to know that I wouldn't have to worry about anything happening to my things! She is a top tier as far as managers go!!
Good morning 😃this is Ms Newell I love Ms Sandy sooooooo much.!! Her attitude is always positive she always find a way to help you in any way she can.! I would recommend Anyone to this public storage.! When they say communication is everything it really is.! Today she took a big stress off my shoulders this morning and I will always be thankful for her.!!#TeamMsSandy💜💜💜💜
OMG 😱 Kim is amazing she went above and beyond to help with our needs!!!!!!!
Kim the associate was amazing. Helpful and went over and above
Sandy WAS GREAT GOOD CUSTOMER SERVICE!!!
Ms. Sandy was very professional & knowledgeable of the procedures of the property. I would recommend family & friends to this site.
Ms.Sandy was very helpful finding a storage unit that worked for me. Great customer service skills and genuine personality👍🏽
Very accessible and well kept. The site manager Sandy was very helpful. Lots of different choices and options.
The girls were great they got me in and out in like 5 min.
Moved out today no issues in the year I've had it. Sandy checked me out of my unit. She was professional and very helpful. she is definitely the best person to have working for the company
Sandy is the property manager and she is the sweetest person. She stayed late to help me get settle.🤗
Ms. Sandy and her assistant Vanity were very helpful!
Stop by a few times today during business hours to an empty shop. What a waste of my day. Each time I arrived the time card had been pushed showing a new time a representative would be available. There’s no reason to have no one present during business hours
I signed up online but forgot to change my location & being crunched for time Sandy did not hesitate to jump into action canceling my previous reservations & completing the new one in record time. The process has never been so quick & easy. She was kowledgeable , friendly & attentive to my needs. She listened & was able to get me out the door quickly but not before showing me the map to ensure I knew how to get to my new unit. Thank you I owe you cup cakes🧁🌻
Very unprofessional!!! Over 30mins late and had people waiting for her to show up just to find out that she was sitting in her car the WHOLE TIME!!! Put a lock on my storage after o already paid my unit fee and I didn’t even know I just randomly showed up.
Sandy was very helpful and professional… it took her no time to get me an a unit and out the door! Keep up the hard work!!!!!
Sandy has a great customer service skill
Very friendly
Great Energy smiles very offered
I luv the area sand did an awesome job with getting me settle in
Sandy very helpful in me getting my storage space needs taken care of. Thank you again
Ms. Sandy was Great it's Not a Word too describe how Good her customer service was....
Sandy was very helpful, guided me through the whole process. Felt confident of my business with the company.
Sandy was very friendly, informative and helpful. Good pleasant customer service.
Customer A+, the rep helped me get a unit the size i needed and for cheaper than what i reserved. I also noticed she tries tries to remember the names of her customers.
Ive been using this location for years , Miss Sandy has been such a big help with great customer service and going above and beyond with every need at the storage lot
Jennifer was excellent! She was friendly, helpful, knowledgeable and courteous! Great experience!
Michelle helped with the all and got me set up!went above and beyond!!
Great deal from sparefoot.com.
Gabby was a big help! I had to move pretty suddenly and she helped to make the process smooth and easy. The customer service was outstanding and I really appreciate her patience and effort in helping me get situated and making sure I was satisfied. If I ever need to store again, I know exactly where to go. Thank you Gabby!
Sandy was such a great help! Every time I called in for assistance, she was always welcoming and super helpful. Thank you for the great service and keep up the good work.
Had a wonderful experience with Brittany will tell my friends and family about this place