Public Storage Self-Storage Units at 11555 Louetta Rd, Houston, TX

Candi was great ! It was very clean and she was very helpful ! Highly recommend

Candi was so nice & helpful made everything quick & easy for me

Candi was very helpful and very courteous. 5 stars all around.

Candi is very kind and amazing every time I need help she try’s to find a solution

Candi and Gail gave great customer service

Candi and Gail was wonderful in helping me rent a third space with Public Storage. Property is always clean and well maintained well recommended

Candi was excellent showed up at close with an emergency issue. She stayed after hours to help and I can't say enough.Thank you

Candi was amazing today! She spoke thoroughly and efficiently and I enjoyed her signing me up for a storage.

Candi helped me get a storage and answered all my questions thank you for the help and for the amazing space.

Candi helped me check in and helped me with an IT problem with the texting system. The facility itself is spacious and the 10X10 is exactly what I needed for temporary storage!

Candi was great! I'm a returning customer. As always it was a pleasure dealing with her. Property is always kept up to expections. Will recommend

Candi &Cynthia are truly amazing and very helpful and professional. I walked in all over the place as you know moving can be very stressful. Both of the ladies were professional and extremely patient with me. Grateful to have crossed paths with such beautiful spirits.

Candi helped tremendously with an issue concerning my account. I have had contact with her twice and both times were a exceptional. Will recommend

Milla and Candi gave excellent service so helpful that's why we return. Excited about the new building and property is always clean

My storage payment for a 5x15 went up this month without notice to $137 will be taking my business elsewhere. Unbelievable. Found one same price closer to my house for $85 a month. Been here for multiple years has steadily gone up offering new storage units for less than what I pay not going to happen.

Candi .....the property is always clean....and she the best....

Candi keep the property cleaned and I always see her outside checking on everything will recommend

Candi was extremely helpful with my storage issues. I appreciate the help and the property well maintained

This is the best Public Storage I have ever used! Everyone is so nice, and they do regular property checks to ensure there are no problems. The gate is always working, and access is easy!

Candy is wonderful! I love this location. The property is so clean and well kept.

Candi was absolutely amazing with transferring me down to a smaller unit. Also the property is well taken care of and building 9 is great. Only thing I wish there was more of are the flat bed carts.

Me. Candi is amazing and very helpful. She is friendly and caring. I would definitely recommend public storage.

Mrs.Candi was super awesome and very helpful in my time of need

On May 17th, I came here about a reservation I made online prior to the date for my assigned storage unit and Ms. Candi greeted me as soon as I opened the door. She provided me with the best costumer service and even offer me a few tips/advice. Ms. Candi was awesome and a pleasure to have while i was needing assistance for Public Storage.

This Public Storage location is outstanding. The property manager, Candi, earns this location five stars for her costumer service! She is knowledgeable, patient and kind and that means everything in this cold world we live in today. Highly recommend this particular location!

Candy was awesome help me out and was multi tasking she is great

I called the storage unit to rent out a space because the app did not allow me to rent it out. Thankfully Mrs. Candi called me back like she said she would and helped me out despite having multiple customers she was currently helping set up spaces and apps set up. I would highly recommend going to this location and having Mrs. Candi help you set up everything for your storage rental.

Candi was very helpful and professional. I recommend this location.

Candi gave excellent help and brought e to the space and hot me APP setup

This is the worst experience we've ever had. The on-site Manager Candy constantly harass my family and I. She is rude, unprofessional. She complain if we stay at our unit that We Pay for longer than 45 minutes. She insist that my elderly mother was stealing and that's why we were there past 45 min. My mom is older so she move around slow. Please get a manager that actually care about her tenants!!!

Ok

Milla and Candi were great my process was good from reservation to rental

Thanks Candi!!!! You were so helpful. You made this experience worry and stress free! Thanks again.

Really appreciate Candi and her customer service. She takes great care of this location.

Candi is amazing! She's knowledgeable. She goes above and beyond in her customer service !!!! I would give her 8 stars if I could!!

Excellent customer experience, Ms. Candi is the definition of professional and outstanding work ethic. This company is blessed to have her as an employee. First impressions are everything when working in customer service. Ms. Candi goes above and beyond to ensure customers have a positive experience. Sincerely, A satisfied customer.

Candi is very helpful and pleasant this my second renting here. EXCELLENT SERVICE will recommend this location to anyone.

Ms.Candi was very polite and made sure to give detail by detail on how to use the stroage and the payment and insurance thanks for serving us today .

Candi was very nice and helpful the bldg is nice and beautiful. Everything looks so clean

Candi was very helpful when moving out, giving me info about. She very nice and respectful, and the property is always clean

The process from moving buildings has been a challenge in itself. Candi has been a great help with our moving needs providing top-notch customer service, achieving the highest customer satisfaction is her goal! Thank you!

Candi provided excellent service and very knowledgeable.

Candi was awesome! I was having a very stressful day and she talked to me and helped me and gave me all the information I needed for my storage unit. She was awesome! Will definitely always come back to this place for her.

The attendant was great! She was patient, kind, and courteous! The world needs more customer service like hers!

Mz Candi was the most patient kind and very helpful. She made sure I understood how to work the app. I will recommend this location to my family.

Candi provided excellent service, made the whole process very easy.

Love the service here! Candi was very professional and informative! Definitely will recommend this location to friends and family!

Amazing experience here at Private storage ! Ms. Candi was a huge huge help, with an amazing smile and even more amazing personality!!!! Great help fully recommend

Candi was very helpful in setting up my storage unit and very pleasant to talk too.

Candi, was a pleasure to work with.

I rent at another public storage but Candi took the time to set up my app so I don't have to drive to the store to pay my bill

Ms. Lacreasha was super helpful and kind. 10/10 experience. Yall need a storage unit? Talk to my girl Lacreasha!

Candi gave me good information, kind person and I recommend this location to everyone

Candi helped me solve my insurance issues with the storage unit. Also getting the storage unit was very easy and the property is well maintained. Candi is a tremendous help and it was great doing business with her.

Candi was a absolutely wonderful person. Thank you for great service

Candi is so helpful and professional. And storage facility is always clean and organized

Candi always give exceptional service. Excellent employee take great care of property.

Candi, was extremely helpful and informative. Great Service!

Candi (spellcheck) is amazing! Love love love how she gets back to you promptly and so informative and helpful!

fast and friendly service. clean facilities

Candi is always outside checking things out and keeping things cleaned. Great customer service

Mrs. Lolita was very helpful finding me the right the storage for a cheaper price than I was expecting. Great customer service.

Candi gave excelente help. Store at anoche locación and she help ne Witherspoon an issue

Candi is wonderful and provided exceptional customer service. She is reliable and always communicate and provide updates.

Candi is a great lady 😍 so blessed to have great customer service while we’re going through a situation ❤️ Thank you Ms. Candi ❤️❤️

Candi was awesome!!

I have had 2 different units at this facility. Candi has helped me with both units, she has walked the units with me and gave me advice on units and what fits my personal needs. Recently I had an account issue and she straightened it out right away. The property is always CLEAN, gates are always working properly.

Candi was very helpful to me

Candi was AMAZINGGGG I could tell she was questioning if I could truly store all of my things in such a small unit and she quickly helped me adjust my vision! I WOULD HAVE BEEN SOL

Candi very knowledgeable, friendly and helpful.

Thanks Candi for your awesome customer service!! Very kind and helpful.

Candi is always very helpful O feel my property is safe here. Anytime I take my vehicle and don't tell them I get a call to make sure I have it. Property is always clean and staff is wonderful

Miss Candi is awesome, she helps us and she was so nice and the property is amazing 👍🏻

Candi is great always able to help and property is also well maintained

MS.Candi Is a super great asset and a Blessing to your Public storage Co. I love her...very knowledgeable and went extra mile to help, her customer service omg I felt like I've known her forever and your facility climate control very very clean I'm very happy/satisfied thank you Ms Candi

Moving can be a stressful ordeal but our experience with Candi made the the move easy and less stressful. If your in the market for storage get a sweet experience with Candi.

Greetings This is a great location the property area is illuminated, clean and secure. The staff is excellent especially Candi, her customer service skills and professionalism of the business made me feel secure that this is where my items belonged. Thanks Candi for all you do. You Rock !!!

Candi was wonderful and very helpful! Glad to be here and very thankful for all her help!

Candi always help great customer service

This location is clean, the renting process is fast and simple and Ms. Candi in the office is a wonderful lady and extremely helpful.

Candi made my experience quick and easy. Very knowledgeable and left me with no questions to ask. She was professional and friendly. Her customer service is superior by far.

Candi is kind and helpful and property is also clean

Candi did a great job helping me with storage.

Candi was extremely helpful and a great personality.

They were so helpful and courteous, if I could give more than five stars I would.

Thx Candi for the great customer service and helping look for my storage god bless

Leigh Ann and Candi were very helpful and courteous. The made me fill comfortable throught the whole process😊

Excellent service, very clean property, first class relations and employees Candi was great!

Leigh Ann was very helpful and setup was extremely fast.

Candi is a wonderful person always helping and property is always clean

Candi was fantastic on The check out process. Was easy an easy process with no Hassle. Would recommend location

Candi is always out cleaning the facility and checking the units for safety when i see her. She is very sweet!

Candi service was really amazing and very helpful in all aspects of getting what I needed and was very nice!

I have been renting a space here since the beginning of the year and have had nothing but a pleasant experience. I did experience confusion on my first day of renting, but the customer service was excellent when I called and they were able to instantly clear up the issues I had with opening my storage space. On one occasion I did not lock my unit properly and they were courteous enough to call me to notify me to lock up my unit correctly.

It does store stuff

Leigh Ann was awsome and very patient!!

Leigh Ann helped me out with my online rental. She walked me step by step through the process. It was very easy!

Very helpful staff. Helped us figure out our needs and save money. 10/10

Great Service!!! Ms. Candy is the best at all she does for her customers ❤️

Candi is best been public storage sine 2015 and she has always has exceeded my expectations

Mrs Sandra is the best very helpful and friendly

Candie is a wonderful, very informative person. The facility is clean.

Great service. I lost my keys and Candi walked me through the process. Very easy, clean and safe location. 👍🏼

Leigh Ann was amazing! I had some issues regarding my account.Leigh Ann did some research and spoke with her District Manager and provided me with answers in a timely manner. Very professional.

Candi is very helpful with everything. The storage is very clean as well.

Ms. Candi is very professional, pleasant and knows her stuff! She is always very helpful, knowledgeable and takes care of any issue that may come up.

If not for Candi I would be lost she was big help with clearing a old unit and getting my new unit setup on my App. She took as much time with as needed to make sure everything was ok beautiful location

Great location.

Candi was very helpful and made the process easy and quick. Would recommend and will use again.

Ms. CANDI was extremely professional It was definitely a pleasure.... she made my experience go smooth I do appreciate her effort and again her professionalism LOVE HER I would definitely recommend this place because of her!!!!

Candi was so helpful and property was very clean thank you so much

Candi & Leigh Ann were awesome!

My daughter has a unit here, so we decided to use this location. We met Candi inside of the office after having trouble accessing the gate code. I found out I was a week early, my mistake when choosing the date. She was so nice and helpful getting everything straightened out. Candi is a great employee, one that Public Storage should be proud of.

My storage was accidentally left open. They called me in Austin. My storage is in Houston. Called my daughter in Houston and she went over and purchase a lock and secured my personal belongings. AWESOME 👍! HOW MANY PLACES WILL DO THAT. HANDS UP!❤️😌

Leigh Ann was SO HELPFUL in my move in! I booked a unit that was too small and in one hour’s notice she got me switched to a larger unit just in time for my movers to arrive! Thanks for your kindness, Leigh Ann!

Had an issue regarding units at another location, but had to come here since it is close to my work. Candi went above and beyond calling and figuring out where and what I needed to do in order resolve. She couldn't handle the situation herself but I'm confident she would have done everything possible to take care of my situation. Great effort and very detailed conversation

Company makes it cheaper to reserve online. Which I started to do but then there was a glitch that would not process my card. Get home to try again and find out the price had increased. Found another storage company that didn't give me any hassle and was less expensive.

Nice place and secure

Great service. Very kind

For starters I was very upset about nothing working out for me. I couldn’t contact anyone, when I got there the keypad wasn’t working, etc…. I was very upset. I left about 4 voicemails that was not pleasant. Called customer service and they were HORRIBLE. Customer service couldn’t do anything to help me. The next day I went back there demanding my money back. Candy M. called someone over her which still didn’t give nothing. On behalf of the company Candi M. helped me with the keypad and came talk to me and my family. Her conversation was very refreshing which made me calm down. Thank goodness Public Storage has someone like Ms. Candi🙏🏾

The property manager was extremely helpful and easy to talk to. The facility is very clean.

BUYER BEWARE. Gross mold in controlled climate building during my 4.25 month rental; 11555 Louetta, unit #9202. Met multiple others with water damage while removing my damaged 10 x 10 belongings, Iuly 2021.. Public Storage, Orange Door insurance, and their 3rd party Sedgwick are not BBB accredited. RUN!! My damaged items were taken right back into the same bldg with mgr and district manager approval, by others who seemed them salvageable. Maybe it's equipment issues, maybe it's poor business practices, but hard loss for me and others. See Yelp review with photos. Insurance is apparently good for $250, before $100 deductible. Small claims court is necessary. RUN!

I have a good experience with public storage. I have suggested to family and friends. Who also have storages there.

Leigh Ann was great and walked us through everything. Easy & quick process!

The property manager I believe her name is Candi she is very pushy, I was just asking for prices on a unit ,but her delivery made me change my mind so I went to the mini storage down the road. Public storage need to better train their employees.

I completed an online reservation but needed to change my move in date. I called the location and spoke with manager Candi and she was extremely helpful. She explained what I needed to do in order to change move in date. Went into office to change move in date. Received exceptional customer service from Manger Candi.

Candi is the most service oriented person I've ever encountered when dealing the storage facilities. She is always so nice. During the construction phase of adding new units to the facility she gave me a slightly larger unit for no extra charge so that I would be able to pull my classic car in and out of the unit without any trouble. After the construction was finished and I needed to move to a smaller unit she helped me find a smaller unit located where I could easily maneuver my car safely in and out. One day I got caught in the rain and because I had removed the weather stripping on my car and was in the process of installing the new weather stripping when the rain hit. I was taking on water in the car! It was POURING and the water was coming in fast!!! I was rushing the car back to storage and called ahead in a panic. Candi opened the gate from inside so that I could drive straight in without stopping and let me park in a large, unused RV unit that was open but covered. She let me keep it there for a couple of hours until the rain passed because it takes some time to maneuver the car into my unit which would have just let in more water. Candi is the best!

CANDI IS AWESOME!! VERY KNOWLEDGEABLE AND A GREAT SPIRIT

Candi is always helpful and attentive. This is the cleanest storage I been to by far. I past 3 storages to get here. Will recommend friends and family

Candi with PS on Louetta was AGAIN exceptional in every way!! I am a return customer and its because of Candi I returned to rent another unit. Still as personal and helpful just as before! As she was driving the property and I was unloading she showed me easy remote access using the app on my phone. She knows her stuff!!! She takes pride in the property and it shows too! The new climate controlled unit is state of the art, spacious and COOL!! I would absolutely recommend this location to my family and all my friends. I was happy to return for a storage unit at this location because of Candi! You are the BEST! Thank you again Candi

Went into location to pay my bill and mention to Candi that I usually pay at another location and asked if the store was closed she said she didn't know. But told me about the App help me set it up and took her time with me until it was done we had to try several ways. Thanks Candi great employee

Candie is very helpful and the environment is clean and safe.

Mrs. Candi is amazing! She is always available and willing to help. The property stays immaculate and safe. Couldn’t be happy with this property!

Candi was very helpful with all the questions we asked about the area and the site location. Thank you for all that she did to help us.

I called 3 times to get more information and ask many questions pertaining to our storage unit. Candi was extremely helpful, knowledgeable, professional, and kind. She welcomed more questions and continued to reassure us. We are so happy that we were able to work through Candi for this rental.

Miss Candi is amazing always has a smile on her face and always ready to help with any situation I have. I've had my unit for a very long time and it's always a pleasure to see and work with Miss Candi.

Property 11555 Louetta Road,Houston Texas 77070 This message is from a very disgruntled customer regarding the customer service myself and family received from the facility manager Candi, who didn’t want to disclose her last name. She stared”we don’t have to stare our last name to anyone”. The first experience was pertaining to being at the facility past 9pm in which we were threatened that if this happens again , we would be evicted. Candi first called my wife then called myself stating these statements. The tone of voice and statements as “now you’ve read the policy since you didn’t answer the first time”. I let her know that this was unprofessional behavior and not tolerable and she hang up the phone. The second altercation was when I was not notified that the fee would increase by over $50. When I called for an explanation, again Candi was rude and stated”well it’s not my fault you wait to the last minute to do things”. I responded that I don’t appreciate the tone of voice and that what and when I respond to business is my prerogative. After more back and forth ignorance on her behalf , I advised her I will come in to the office and speak directly with her. Her response was “no one will be here”.I asked for the corporate manager information only to be given untruthful information. I have since left the facility but not after alerting anyone who reads this review. Even when checking out the faculty, Candi still is a poor representative of the company, does not take pride in the job and should not be in customer service. Simply one if the worse people and service I’ve ever received. I’m hoping I get a response from the company and am able to communicate my concerns.

The people in the office are very rude and talk to you like your trash . follow you around like ur a suspect. Very judgemental black people.

I went into this location today and Ms. Candi helped me. She was training two other ladies at the time, but she was still able to assist me while training the ladies. All three were very professional. Ms. Candi was very knowledgeable about the job. This location did not have to size storage that I needed, so Ms. Candi called another location for me and found me another unit. I thank her so much for that. I would highly recommend this location in the future.

I have been using this location since March 2021. Candi the office manager is extremely courteous and will go out of her way to accommodate your wishes. I highly recommend this location.

Excellent property! Very clean and staff is well organized. Candi the manager in the front office offered exceptional service and was very helpful. She explained their services and how to get an account setup.

Candi was extremely helpful & explained everything nicely, from the lock to the history of the buildings (we flooded in Harvey & wanted to know our stuff would be safe). She also went through the safety precautions Public Storage takes to safeguard our contents which I found to be most reassuring.

The representative in the office, Candy. Was very kind to me and extremely helpful. She made sure I understood everything about the paperwork and went beyond the Call of Duty.

Good Service!

Candi was extremely helpful and informative she took the tome to show us around and our new storage unit. She explained the terms of the rental agreement. She really made us feel informed and comfortable during this process. The units are clean, and safe we feel comfortable leaving out belongings here. Thank you candi.

Ms. Candi sets the bar high for customer service. It’s not often these days people do their job, much less go the extra mile to get everything down to a “T” and not make you feel bad about it,but Candi is most definitely an exception. I will never use another location again as long as she is here! Thank you Candi

Ms.Candi went above and beyond to help me and storage unit is not at her location

Candi - Was so welcoming and gave explicit information about all you need for the storage. She was nice despite me getting to her storage when she was suppose to go for lunch yet she help and that alone gave me confidence about getting the storage at her location. Friendly, warm and very educative. Thank you

Today June 5 Saturday was my move in date I was a little nervous but staff Candi made moving in so easy. Staff assist me with knowledge to the storage lock on the door. Five stars for customer service. Very well please with this location clean and peaceful experience.

Great service

Needed a storage unit on short notice and was able to quickly find one online and reserve it at this location. Almost immediately, Milla called and left me a voicemail explaining how to complete the rental online or come in and finish the paperwork. Once on site, Milla took us to our perspective unit and allowed us to see it before paying. Additionally, while completing the paper work information, Milla worked quickly to explain everything about the unit, hours, billing, and lock information. A great experience!

I have used this property twice now and wouldn't use anywhere else. Candi is great, helpful and a pleasure to work with! Their units are well kept and clean. A++

Candi has excellent customer service . The property is very nice and clean. I had a wonderful experience with this company. And I would recommend this company to anyone that needs a rental space

Candi is awesome! She helped me get my phone app set up! Really clean property with lots of security!! Thank you Candi!!!

The price was great and Candi gave us excellent customer service.

Ms.candi was very helpful her co worker cherame call her for help for PS app they got me to Sign up for the app. good job ladies. love the app.

Great experience from start to finish. Very professional and friendly.

Ms. Candy was a very nice and friendly person. She was also very helpful. I would recommend anyone in the area looking for a storage to see Candy.

Candi was conversational and friendly from start to finish! Genuinely a good retail experience. Thanks Candi & Public Storage.

Great price, clean facilities & AMAZING customer service. Candi was very knowledgeable & super helpful. I would recommend this location to others looking for a storage facility.

Very friendly staff candie was very helpful. I would highly recommend anybody to rent here

I was very well received when I arrived. My Public Storage representative, Candi, was very warm and lovely which makes stressful international moves a lot easier. The facility was clean and fresh upon arrival. Many thanks!

Candi is AMAZING!! She was extremely helpful and made our transaction so easy. She went above and beyond to provide the BEST customer service. We've only been in Texas for 10 months and our experience with Candi was by far the best customer service we have received here. Our 2 storage units are perfect. Thanks for all your help and knowledge Candi!!!

Candi offers great customer service. She is very helpful, very informative and easy to work with. I recommend everyone to come here. I also love the new storage building.

Very helpful and always have a good attitude

I had the most pleasant experience with a Public Storage employee. I believe her name was Candi. She was so professional that I was so grateful to have such a great customer service experience. Candi contacted me to verify my unit reservation which we discovered that her location was far away from my home. Candi took the time to find a public storage closer to my home and set up the reservation. I was so thankful she caught that and helped me with all I needed for my storage. Thank you very much again for helping!

Ms. Candi is a great helper. This public storage is the best one in the area. 5/5 stars. If your looking to move storage please go to this one.

I have rented 2 storage units from Candi at this location! She is an awesome and amazing lady with personality and exceptional customer service skills! She is very helpful, knowledgeable and the property is very well managed and clean! She is truly a valuable asset to the Public Storage Company! Great job Candi!!!!!

Candi was a great help. She helped guide me and explained things to me that other members never mentioned to me that I never knew. I would definitely recommend her and this location.

I want to thank Sam at location 25933. I was in a bind and needed a storage solution immediately. Sam was able to work things out and address my storage needs. We even worked through complicated fax items in 2021. Thanks again Sam for your patience and guidance throughout this experience.

Ms Candi helped me so much with the app!! Such a convenience!!!

The grounds are clean, the units are clean, the price is excellent. Very satisfied with my choice so far! Also, Ms. Candi is very hospital and has provided me with excellent service every step along the way.

This Public Storage was awesome . Easy set up and easy to add another storage unit. The office person Candi was on top of her job and kind and personal.

Very affordable and clean property. Candi was very knowledgeable with great customer service.

The service that received from Shamika and Candi was spectacular they went over and beyond to make me feel welcomed on my move in day. The building was super clean and I am just impressed with climate control storage building. I will most definitely refer people to that location.

Don't waste your time here. Chareese not sure if spelled right, but the point is her disgusting attitude is so unprofessional and after they broke into my family's storage they have put their own lock on the storage now why would they do that?! If it's always paid on time and valuables we're stollen! Can someone from higher management please get a look at the fishy stuff going on at this place.

Very helpful and friendly staff. Candi made sure all my questions were answered and there was no confusion. Great place to rent storage units! The property is very long and clean.

Candi was really helpful. I was in and out of setting up my storage in no time. Great property and great price. highly recommend from both customer service and pricing stand points.

Candi was super kind, helpful, and patient. She got me checked in and on my way without any fuss!

Candy is awesome! She was very professional, nice, friendly, and very helpful. Great customer service

Great prices, clean facilities and excellent customer service from Candi

Candi was very helpful !

Candi was extremely helpful; i changed to a larger unit with very little notification. She was great!

I recently needed storage for my belongings and I decided to go with this amazing Storage.It was one of the best decisions that I made, the customer service was excellent, the price was reasonable and affordable.Thank you Ms Candi you're the best. I highly recommend this storage and will do more business with them in the future if an opportunity arises.Keep up the great work.

Candy is Awesome! Great customer service. She really takes the time to make sure you’re taken care of. she creates a personal relationship with you and if anything is out of order she makes sure to give you a call. She’s sweet and talks to you like your family! Thank you for all you do Candy!!

Candi, Shamika, and Ashley were most awesome!! Unbelievable customer service!! They represent Public Storage as if they owned it!!

The property manager, Shamika, was very helpful. Excellent service. She went above an beyond assisting me in getting the correct unit.

Torres! She was amazing!! Helped me get my storage super fast!!

Great location. Clean facility. Candi is always helpful.

Aside from all the new construction, renting here has been great. The property manager (Candy), is probably the nicest property manager that I gave ever encountered in my 40 years of renting parking space, or storage space. High marks to her.

This is my first time renting a unit and Candi was extremely helpful and knowledgeable. She explained my options, discussed pricing and explained how the on-line reservations works during covid. I appreciate her attention to detail. Thanks Candi!..... Anne

Candy was a tremendous help giving guidance on documents needed to access a unit and she uploaded them for me to make the process smooth. She has great customer service skills! She is very polite and helpful. It is clear that Candy enjoys and takes pride in her work.

Staff (Candi) at this location was very professional & helpful in setting me up with a storage locker of the right size for my needs. She even tracked me down and returned my lock keys when I accidentally left them behind! Thank you Candi !!

Using this location was such a blessing. I was concerned that the size unit I needed would not be available on my move-in date but Candi kept checking in with me and found the size that I needed and more. Candi showed the true meaning of customer service by listening, caring and action. I will definitely recommend this location to anyone who has storage needs in this local area.

Excellent customer service!! I had a unit that it was kind of difficult for me to access due to construction going on and Miss Candi took care of it right away. She gave us a different unit that its bigger and more convenient to access with my big truck. She was even able to honor the same price!! I'm impressed with the customer service culture they promote at this place. I ended up renting another unit to fit more of my stuff... I definitely recommend this place and make sure you ask to see Candi... she is super nice!

Candi is great to work with, great customer service. Would highly recommend to anyone!!

CANDI ....GAVE Best service and professionalism

Well for one the hours are very inconvenient for everybody that works days or nights. And I don't see if you were moving how these hours would be beneficial to anybody at all. Not to mention that they're building new buildings in the back and it's just unfortunate that I pay 200 plus dollars a month to have Dustin dirt kicked into my storage unit and no letter of apology so things to ever great idea was to build units in the back and not cover up everybody else's unit now we need to clean up piles of dirt every time we go to your storage to drop something off for pick something up thanks Public Storage we really appreciate it....

Candi was wonderful and very helpful! Anytime I need a storage I will be back to this! Awesome customer service

Came to get bubble wrap and it was at a good price!

Torres was great and friendly

I have just recently remolded the office and the manager Torres (Ashley) Hall was really good and easy to work with and was a pleasure to work with and for , and I wish that I had more clients like her and her staff . Lucie was also a pleasure to work with and to work for .

Went in today and got a unit. Lucy was the BEST! Very informative, nice, and professional. Got me set-up quickly and efficiently. Good location, and nice units. Thank you Lucy :)

Torres has been a really good help with my transition with my move here to Houston with all the things I have going on with my health issue she eased all the stress with my move if your looking for a great place to store come check this young lady out and she will get you squared away.

Torres was very Sweet I was helping my brother move in and her vibe was awesome

Had so much going on today dealing with the move Torres was the right person to get me in and out smoothly

Torres HAD AN EXTRAORDINARY EXPERIENCE AT THIS PUBLIC STORAGE SHE WAS VERY HELPFUL AND EXTREMELY NICE THE TYPE OF GENUITY AND CUSTOMER SERVICE THAT WILL EASE THE STRESS FROM A STRESSFUL MOVE IN

The store manager Khris, was great and very welcoming. Felt the service was superb,I would recommend this place to anyone who ask for a great storage facility.

Excellent service, excellent property!

Torres has always been great to us since we have been with public storage for the last few years she has been at this location keep up the good work.

Torres Made my rental process smooth and fast!

Torres was great! Great customer service. Thank you.

Torres is a very good person she is so helpful for everything we need

Torres was a pleasure to work with. She helped us to find the perfect space for our RV she was kind and pleasant to work with While doing our RV transfer. Torres continues to be of great service and help. She does her best to give her customers what they need.

Torres was very friendly with me when I came in to make my payment she had me laughing the entire time while I she was processing my payment.

Rats. Major rat problems whit this unit. We had to decontaminate everything that we had stored here.

Torres in the front office was very helpful. I am currently moving houses and she showed me multiple units and answered all our questions. Also the restroom was clean.

Torres was a great Professional.

Torres was the best and I really appreciate her help today with everything.

The young lady working today was very helpful to me when I stop in to ask for directions to the public storage on Perry rd to make my mother's payment on her unit

Stopped in to make my payment as usual and had to thank Torres for helping getting our rent lowered.

I have been rental from public storage for some yrs I have always been please with the young lady Torres when I have come in to make payments she always finds way on how I can try to save money !

torrey was great always helpful she's Greatly Appreciated

Ms. Torres was really nice and very knowledgeable of her products.

Worse place ever. Stay away!!!! Dishonest!!!!

Sofi was very helpful, friendly and understood exactly the space I needed to store furniture and a vehicle. She arranged for storage quickly and without any problems. I was very pleased with the service, The unit was very clean and available immediately.

Torres great person ! Showed me around and help me with all the details I need ! Felt very welcome and comfortable with this location.

I was out doing some price comparison and Torres has bought me over will be back tomorrow to rent . This cheap rate you can’t beat it.

Torres was GREAT!!!!!!!!!!!!!!!!!!

Ms. Torres always shows professional service and courtesy... My experience at this location has always been top notch

Torres is amazing! She was very helpful and had an answer for every question I had. She made sure I got a good price and was very patient! Thank you so much!

Torres was very helpful when I came out to check for prices on some of their rental spaces. I like the fact that this storage company has on site property management and they have security Cameras as well I will be back by the end of the month to rent with public storage.

Torres was a really nice person she help me with everything i need.

Torres was extremely helpful when I came in to pay my storage fees. Super courteous and friendly as well, she even recommended a few places to eat.

I drop by to make a payment for my sister and the nice friendly young lady name Torres helped in assisting me with making a payment for my sister. I begin to tell here about my up coming move and how I had not started anything yet so her presentation for offering me merchandise I walked out with something that they call a storage pack . So if you are looking for a place to store your items I'm sure she would rock at helping people out with getting a unit.

Torres was a great help. Very helpful and courteous. Awesome!!

Torres did a wonderful job helping set up my account. She is awesome!

My experience with this storage was amazing! I was extremely stressed! Torres’s amazing personality and knowledge of the business made my day better!!!! I’d recommend to all of my friends and family!!!!

Torres I really like the friendliness at this location . and great you with a smile and are very helpful. Highly recommended.

Dropped by inquiring about a storage and was greeted with great customer service. Thank you Ms Torres

Torres Was wonderful, she showed me around and gave me some options! 100% recommended

Ms. Torres is always there and so friendly when I go to the property and pay

Torres was very knowledgeable in our visit and friendly enough to make me want to come back.

Torres was Awesome!!! I will be moving in a couple of months and I needed to get info on getting boxes for the move, she was extremely informative and helpful! I will definitely be coming to get my boxes from her specifically when I move!

Torrea was great to our family. The service we received was phenomenal!

Move-in went without a glitch. Personnel help was terrific - Torres. Appreciate the customer service.

My experience at this location was fantastic. Very fast and accurate service. Ms. Torres did a great job getting me setup and gave good details.

Easy quick move in

I was having trouble with my lock this morning and the sweet property manager Torres came out and showed me how to properly secure my unit . She was very Pleasant at the time of the rental also.

Great place - Lucy Myers helped us and we received excellent service - we have been there over a year and will rent again if needed Thank You

Lucy was an absolute doll!! So extremely helpful. Went above and beyond for us. Thank you Lucy 😁

Torres was phenomenal she help me out with a tough decision on storing with them , but needless to say it's been great so far if your looking for a great place to store your things come check Torres out!

This is our first time using public storage and it was simple and easy getting things started. Torres was knowledgeable of the facility and made it a great experience for my husband and I. It has been about 2 weeks since we moved in our storage unit and Torres gave us a courtesy call to see how things were going! She's such a delight to talk with and always has a smile in person and through the phone. Thank you for the exceptional customer service Torres!

Torres was awsome! Real quick and professional.

I came in today to make a payment on my account and the young man named Hamid was very helpful. I was having previous payment issues in the past and he was very patient and kind with me. I would recommend this store to anyone moving!

Perla was fantastic and provided such a pleasurable customer experience.

Unit been great

Fast easy move in great service

We have been using this storage facility for years and have always found them to be very professional and helpful. Torri especially has always been very courteous, and most helpful in administering our account!

Very good!!

Khris was very friendly and helpful!

Secure parking/storage. Good service. Reasonable prices

Alex was so helpful and patient with my mother and I through the reservation process. She was very knowledgeable and has great customer service skills. Thanks Alex!

Torres was great and helpful! Great experience!!

Torres was a class act! Professional & very helpful. Great experience overall!! I will continue to store my belongings here!

Torres was Amazing!! Thank you so much(:

Torres did a great job.

Torres was super awesome she was great with helping me protect my belongs .

Torres was amazing

Ms Torres was helpful and got me in and out the door in a timely manner!! Quick and easy storage leasing experience!

Came from out of town Torres was very helpful Should be a manager She knew all about the property very helpful Thanks so much!!

Torres was smooth, fast and friendly!

Torres is amazing! Friendly, helpful and a great value. If you are looking for storage solution, this is the place to come.

Torres was awesome, great customer service!!

Torres was great. Had an issue with account and she fixed it immediately with a smile

Torres was excellent with getting me setup with the proper Storage needed!

Torres is very helpful when I stop by to make my payments

Torres is always friendly and helpful!

OK I really enjoyed the service that I got today I saved me a bunch of money and I didn't switch to geico lol they were very formative of my choices and I do believe Sandy &Torres saved me on a vacate. So I'm still locked in for a Little while longer.

Torres and Sandy did an excellent job. I’m happy to be renting with Public Storage.

Torres and Sandy were great! They were very helpful and friendly! Happy to be storing our stuff with them!

Nice polite and curtious

Was the best service I recived in a long time. Thank you. Terrica. Deff come agian

Torres was great helping me reduce my rate on an existing unit. She is why I use Public Storage as her customer service is great

Ms. Torres was an absolute delight! It's my first time ever renting a storage unit and she helped walk me through the whole process. She was very helpful and made the time pass quickly. Great customer service! Good prices too.

I had a nice experience with setting up my unit. Thanks to Torres for getting us squared away.

Torres is great!

Friendly employees and secure site for storage. Thanks Torres for your help today.

Torres is always so helpful to my grandmother and I I’m sure glad we chose to store Our things at this location.

Torres this team over here is great. Very helpful and super friendly. She was here with her Managers and she didn’t miss a beat. I’ll be using there storage for as long as needed.

This place is great! I was there for 6+ months and experienced A+ customer service. Torres is the best!!!

Easy process getting set up with a unit, easy process of moving out once I didn't need it anymore. I couldn't beat the price and never had any issues. Torres was a great help!

Torres and JaTaylor rocked it out today for me with my parking spot while it Was raining these two ladies really are the best

They're cheating people out of money. If you pay your rent, then move out, they keep your money with no pro rate, they rent that same unit out to someone else, doubling their profit. pay your $1 for first month, then move out by month's end.

Ms Torres made our reservation and move-in experience easy and convenient. We were happy to find a clean , safe place to store our travel trailer close to home -- and at a very reasonable price. Thanks for a great experience!

MS TORRES WAS VERY NICE AND HELPFUL SHE IS A GOOD EXAMPLE FOR YOUR COMPANY .WE NEED MORE PEOPLE LIKE HER IN THE BUSINESS WORLD. SHE FANTASTIC AT HER JOB .

Always a pretty smile and happy to help! Would always suggest to anyone

Fast service , excellent Representative Miss Torres was a great help , Checked in and got settled with the right storage unit within a few minutes . Thank You and I would recommend this location to anyone

It was and pleasure coming in to get packaging supply's from Ms Torres she gave me good pricing on boxes and explained to me the reason to why I needed to get their boxes versed the boxes I was going to get from my job. SO IF YOU'RE LOOKING for packing supplies come here.

Awesome. Great service with a happy disposition!

Ms.Torres is a great person and VERY HELPFUL while trying to figure out if I am in need of a storage unit. Thank you for your assistance :)

Torres was very helpful with the setup process. It was a smooth transaction and we got set and ready to move in without a hitch.

Torres is a very sweet young lady that has to have great patience to deal with this heat she offer great customer service as I process my payment today.

Torres was phenomenal she was very knowledgeable on what it was that I needed to store my things choose this location if you want to be treated with great customer service

Great Service ! Torres was quick and very knowledgeable!

Access to doors was broke was not able to get in unit

Quick and easy registration and set-up to store with them. Torrez had multiple people needing to check-in and ask questions; she handled all of us politely and quickly. Torrez was able to help suggest the appropriate size storage and how to efficiently pack to maximize use of the space.

Torrez was extremely helpful. I've never had a storage unit before so this was my first experience. It was very easy, definitely recommend this place.

Torres was so helpful with our move in today and she was very nice to me and my family

TORREZ IS MY GIRL COME CHECK HER OUT! GREAT SERVICE!

Torres was so awesome with every step with my rental rent here she is great

Alicia was so helpful. Thank you!!

I don't rent at this location but I stopped but I stopped at this location to update my contact information. Torres was so helpful with helping me update my contact information. An she also offered me a peace of merchandise that I needed for my unit. I wish I would have rented here but my unit is on the other side of town. When I decide to down size I will definitely be storing over here.

The entry process was very easy, and Torres was very kind. Thank yall!

Stopped by to get a few items and this sweet young lady named Torres was awesome

I was in the area trying to find a location to make my payment And found this small clean well kept location Here on Louetta. This sweet property manager Torres was doing some spring cleaning And came right up to assist me with my payment . Torres also assist me with updating my address info So that I could receive my mail again since I have moved .

Working with Torres was an easy experience because she walked me through what Public Storage was all about. Moving was stressful as well as dealing with movers. Torres was my cheerleader for the day. I have been in contact with her about about my future payments and she was very helpful with that too. Less stress with Public Storage!!! Elaine

Torres was very helpful!

Torres- awesome job helping me get organized and ready for for my move! Not only was she helpful but she was very friendly.

Tabatha was Great!!!!!!!!!

Tabatha(pretty eyes) is a feather in your cap as an employee! She was polite and very helpful on the phone as well as in the office. She explained in detail the legality of the contract. I will reach out to her if I need help this week. Public Storage trains well.

Torres was very helpful get everything set up.

After looking at 2 other storage locations I decided to go with this location. Ashley was very helpful and answered all of my questions and concerns. She was very helpful with everything. Thank you Ashley you are a very sweet lady. May God continue to bless you.

Ashley Torres was so nice w/ good Customer Service when I was asking questions, due to I'm moving to Houston's vicinity. If we had a lot of ppl like her, how happy life will be. Thanks Ashley👍