We need to know how a 32ft camper was stolen from this secured gate facility. We need answers and someone needs to be held responsible for this negligence. The worst part is no one is communicating with us about this. I hope they hold some responsibility for this. We pay monthly fees automatically. Our account was closed without our knowledge. I really like to think this storage facility will hold some responsibility and also help us find out who the culprit who stole it.
My RV was stolen from this location.
Thank you Rosa for 1 year service for all. Y’all have done to keep all my home items save and great condition with this Houston weather. Thank you Rosa your the best.
Rosa and Ariel were very helpful!
Very friendly and very professional attention, the manager is Rosa, incredible personality, excellent attention and above all, very warm, excellent touch with the client
Rosa was an amazing help on property…. She has great enthusiasm and a great attitude that is very great to have when you’re dealing with frustrating move ins 🙌🏼
I had a wonderful experience so far with Simply Self Storage. The rental process was smooth and easy. I definitely recommend Simply Self Storage if you are needing a storage unit in a timely manner.
Rosa helped me when I needed 3 storage units at the last minute. Very helpful, friendly and professional. I highly recommend them!
Nicest people ever!! Very helpful! 👍🏼👍🏼
Such nice people! Super helpful!
Rosa is an amazing person! I highly recommend as she was very professional when helping me!
Ariel was awesome, painless and fast service
Great customer serivce, jhalik was a great help to me!!
I recently rented a storage unit and had an exceptional experience with Jahlik. He was incredibly helpful and genuinely nice throughout the entire process. I highly recommend this facility for their outstanding customer service.
Rosa is awesome. She asked about what I was storing and helped me pick the perfect unit to serve my needs. The employees here are great. Super helpful and friendly.
Staff has made it such an easy and great experience!! Thank you, Rosa, for helping make our move an easier transaction! Great Customer Service.
The Ariel and Rosa were GREAT! They were VERY helpful and fun to work with!! They answered all of our questions and direct us to the storage type we needed. Everything was very clean! I highly recommend this storage facility!
The customer service was great. Rosa was amazing, she explained all the information in detail and was very patient. Thank you 😊
Rosa and Ariel were simply AWESOME!
It's such a stress moving, but when others are nice and helpful it is such a Blessing. Welcoming and helpful staff, great customer service! Thank you Rosa!
I come to open an account and Rosa was very professional and helpful. She’s when above and beyond to help me. Thank you Rosa so much for your service and help.
The facility is nice and the staff is excellent!!!!
This environment is the best place as a storage ! Jhalik did a wonderful job guiding me around the unit. He was very attentive to all my questions.
Jahlik Arthur did a wonderful job
Atlas, admit Miss Rosa, and JAHLIK to wonderful individuals, very professional very helpful. I end up leasing with them I would refer them to future renters.
Rosa and Jahlik and some the sweetest people I have ever met. They were very nice and helpful and have the best conversation. The storage unit itself was so clean and up kept and there were no bugs! 10 out of 10 recommend.
Best customer service ever!!!
I am a little late posting this review since the rental of my space, but, Rosa is amazing! Her rockstar customer service went over and beyond exceptional! I was in a rush for a unit and she assisted me from start to finish! I don’t think there was anything left unsaid, she completely answered any and all questions! She should be well recognized for her amazing service! I would give her a 100 stars if I could! She is very personable and makes you feel comfortable to be there!
ROSA IS THE BEST AT THIS LOCATION AND ALSO THE OTHER YOUNG LADY WORKING THERE WITH HER THANKYOU GUYS YALL THE BEST
Rosa was very kind and helpful after the toll free number gave me misinformation. She was very patient and prompt when helping me get into my new unit. Rosa gave me all of the information I needed and enabled me to move into my new unit quickly. Thanks so much Rosa!
Rosa is very helpful and wonderful and has given the best service I've received at a storage facility. She even went above and beyond to help me get their app working on my phone!!
Excellent experience I was help by Ariel to whom broke it down for me making it easier to understand since I'm mid move and I wasn't sure about some of the pricing nor specifics Thanks to her I was situated and carry on with my day
Amazing staff! Ariel and Rosa were great!
Talk about easy and contactless. They do all online. Cheap
This is a great place for your storage needs. Very friendly and helpful!
1 2 3. Easy and simple. Very quick
Ms. Rosa was great the entire time we were there. She went beyond to make our experience great 👍
Rosa has been amazing always a pleasure coming in always smiling
We have several units at the Cy-fair location and Rosa has been AMAZING helping us make the transition to Simply Self Storage. Always a smile and wave anytime we see her and very helpful if there are any questions. Thank you!!!!
I am very happy with this establishment. Everything was very clean and Rosa was great in explaining all the packages and what best suited me thank you.I would highly recommend people to use Simply Self Storage .
Rosa is absolutely amazing! She explained everything highly recommended
Bella is amazing! Great customer service and knowledge.
have had a few units here Rosa is always very helpful & friendly always a pleasure doing business here
Expensive, but a great storage company.
Been here through out the last 10 years. Rosa has been an asset very helpful and friendly to boot.
Rosa is so helpful. Will definitely continue doing service here for years to come. :)
i went here to inquiry about a unit and Rosa was very professional and helpful! she gave me a tour of the units and facility as well as answer all my questions that i had! great place and experience!!
Real good facility. Rosa the manager is very accommodating and friendly. Highly recommend this storage facility.
This storage is awesome they helped me pick the best unit for what I needed. Good location & prices!
Rosa was very helpful and very nice. She mentioned everything I needed to know and walked me through the process making my move very easy and comfortable. I would recommend people to use Simply Self Storage especially with how easy Rosa made my move.
Great experience with this place thanks to Rosa! Very professional and was able to answer any questions thay I had. Place was overall clean and well taken care of. Will definitely continue business with them and recommend to other people!
Rosa is awesome. Always welcoming and kind to me and my son. Always helpful with any questions and always pleasant. Very hard working and just professional.
The manager Rosa is very helpful! She's very knowledgeable about everything going on there. I would definitely recommend this location for storing your stuff.
They are very friendly and helpful
Do you offer any discounts?
How do I access the storage facility?
The manager made it the best storage place.. Vennatte was amazing gonna miss her alot...
Great people, that are always helpful and friendly.
Robert H. Civil public Veteran Meeting with Army Recruiter submitted background check asked questions asked abt waivers pardons and was told options and facts and exceptional case considerations.
The manager was awesome. Really understanding.
The staff was friendly and helpful. Especially the senior manager.
Good prices and safe. I've been using cube smart for about 6 months, and they have not let me down yet.
Great customer service, people at Cypress location are very nice and helpful . Glad I chose Cubesmart to store my stuff.
Always helpful and cheerful personel
Kat and Vanetta both have been pleasant to work with. They are clear in their communication and act quickly to solve any issues we ever had with our unit. They are both kind, respectful, and professional. They keep the property and the public restroom clean and well maintained.
Hmmm where to start. The girls in the office are very professional. they are helping me very diligently to resolve some issues. When I got to the storage unit my pin did not work. So I called the number posted and they were able to help with A TEMPORARY pin. Then I was told I have 3 units. So we moved in only to receive a call a few days later stating that it was in fact WAS not true. Now the girls there at the office are trying to work something out for me. So that way I do not have to hire someone else to come move me again and be out another 150 to 200 bucks again for information that was insured to me. If you are wanting to rent from them I suggest going into the office and speaking with the girls there THEY ROCK and have been very helpful in the confusion from renting online and being told you have 3 units instead of 2. I have lost time and money due to the people at the 1800 number not knowing the product they are selling. ONCE AGAIN THE OFFICE GIRLS ROCK THANK YOU FOR ALL THE STUFF YOU ARE HELPING ME GET FIXED...
Been using CubeSmart since the beginning of May. I have to say this place is great. The staff is super easy to get along with. They go above and beyond to take care of their customers.
The local manager was awesome.
great price and wonderful staff.
Very friendly ladies at the office. They worked so hard to keep clean and corporate with deaf customers. Will miss them.
The associate at the location on Cypress North Houston was excellent at her job. She was well informed of everything and was able to answer every question I had.
On Sunday, September 8/2019, my wife and I put our motorhome into storage here, we are taking a trip to Belize ! We started about 12:45 to get an uber driver to take us to the Houston Airport Marriott Hotel, he never did show up, we started about 1:30 to get a Yellow Cab, they never did show up, nothing but excuses ! A lady named "KAT" was working in the office that day and closing at 3:00pm, she offered to drive us to the airport ! HOWS THAT FOR CUSTOMER SERVICE, WENT ABOVE AND BEYOND WHAT WAS EXPECTED OF HER, PUT HER OWN PLANS ON HOLD TO ASSIST US ! WOW, as a former business owner, I would hire her in an instant ! Bob Stephenson, Delta, BC. Canada AN ADDITION TO THIS POST - THE SAGA CONTINUES !!!!!! We returned today February 5/2020 to pick up our motorhome after 5 months in Belize, but guess what, a flat front tire, at 77 years old I don't fool around with tires, Vanetta the Manager was on duty, she put me in touch with a mobile tire repair guy that got me back on the road in about an hour and a half, GREAT JOB VANETTA ! I am only sorry I did not get the mobile guys name so I could give him a great review too, thanks again to all of you, I will use your service again the next time I fly to Belize !
Very friendly staff! Explained everything thoroughly and were extremely helpful! The place is immaculate too! Would definitely recommend to family and friends! Great experience!
Katania and Vanette are very helpful, displays a very positive attitude my experiences are always great!!!
Now this is what you want to call legendary customer service from Kat 🐾 in Van 👟 that's all I can say I walked in and it was comfortable and cozy.. for a regular Space.. it's the Smart People though.. "treated" my wife and I with great Special.. thank you.. guys..
What an awesome experience! Rarely do you find employees like Vanetta and Kat that take pride in their work and at the same time treat you as if you're family. The property is kept clean and these ladies go above and beyond to help you with whatever you need. Fantastic customer service. Thank you ladies. 👍
I love this facility. Always clean and the staff is AMAZING!! I never have a hard time when I go in. I’ve transferred units twice and they’ve been so helpful each time. #5stArs
This is by far the cleanest place and the staff is friendly and helpful. I highly recommend!
Very friendly staff. Informative and helpful. Would highly recommend.
Best price and friendly office ppl
Well maintained, friendly service.
Apparently, I was a few hours late getting to my "reserved storage" and the manager would not honor the lower online price. Plus I was forced to pay a high price for their "renters insurance". They don't really make it clear in advance that insurance is required to rent a unit. But they got their $12 for one month, so they won. I should have just walked away. Not happy.
Always friendly and helpful, keeps place up nicely and always seems to be there when I need them. Rental spaces are very reasonable.
Does cube smart have a truck for use
Will use them again in the future! Fair prices, and great service! Easy to work with in all aspects of the transaction!
will be moving to Houston at the end of the month, came to this location too see what was available, i was really impressed by the customer service, i never expected this coming from a storage place, shelby made me feel like family, and welcomed me with open arms i will be coming here for all my storage needs, THANK YOU Miss Shelby
Very helpful & accommodating , easy access to gate ect thanks
Vanetta was awesome..she was very professional.
The manager on duty was super nice and very informative I feel like my things are good hands here!!
We love it here!! Vanetta and Sharon are the absolute best in always providing awesome customer service to our family!! These ladies always keep the grounds clean and we have never had any issues here. Wonderful and easy storage experience!! Thanks Ladies!!
First off the ladies in the office are amazing, they each customer by their names and they are always in the best of moods. I have never been anywhere with people that are as friendly and as positive as these ladies. They do care about their customers and they will go above and beyond when asked to help out their custoners. I believe they are wonderful people and that is their personality. I have been using cube smart on Cypress N. Houston for over a year now and I have never had issue. I have called and asked them to wait for me to pay my bill after hours and they have not only waited for me but was also happy to do it. These ladies treat everyone like they are part of a family that everyone should be experience. Thank you ladies for being so wonderful!
What can you fit into a 5x10 storage unit?
We have used the CubeSmart on Cypress N. Houston several time and have always received stellar service. The staff is really friendly and helpful.
I wish I could give these ladies 10*’s I have to say they have been nothing but the best always giving stellar customer service. They were always consistent in the way they treat their customers, Venetta and Sharon have been so awesome I will choose no other place if I need storage again. From the beginning when I had to find what size storage works for me Sharon took me around on the cart in the rain because we both didn’t mind getting a little wet and let me see the units and now to the end Sharon and Venetta were just wonderful.
Great place to store stuff when you don't have the space.
I've been here for about a year. Coming in it's completely hassle-free the staff in the office are absolutely wonderful.
One does not often find folks in business who are genuinely honest and have integrity like the folks at CubeSmart on Cypress North Houston. My wife and I have been astounded with the quality of personal service we have received here. We were not treated as a 'customer' but more like family.
Our company has had an office warehouse for the last 2 years and they are wonderful! The manager and assistant manager are top notch! We love these girls! 👏🏻👍🏻👏🏻👍🏻
Jen is awesome! Super nice people and great facility. I would recommend them to anyone!
We love are our very professional friendly courteous girls at the front office!!!!
Friendly staff, very helpful once I got there. I had reserved a so called 5'x5' unit for a few household items and boxes. When I got to CubeSmart the friendly lady at the front desk (sorry, I don't remember her name) noticed the moving van and asked if I wanted to see the unit before unloading. I'm glad I did. On what planet is that small closet a 5'x5' unit? Not on my planet. She was nice enough to help put me in a larger room and offered a (small) discount based on my displeasure of the first room. More money than I wanted to spend monthly, but I was paying the movers hourly and it was hot. I would recommend this place to others, just look at the "5'x5'" room before you get your hopes up on the low price. Difference of about $40. If it seems too good to be true, it probably is. I would also like to see extended hours, seeing as the Assistant Manager apparently lives on property.
This place is great and Marie Felegi is outstanding!!!! She provides customer service excellence with a capital E.
I delt with Mari Felegi both siging up and checking out. She was a delight to deal with and very professional. The place was clean and very well located to where I live. I would recommend CubeSmart anytime and will be back if the need should rise for storage.
I would definitely recommend this place to anybody, very friendly and helpful staff. Jennifer Simmons and Marie Felegi were excellent helping get things started. I was very happy with the price and the move in process.
We had a great experience, staff was always friendly, and Marie would always have a smile and say "hi" when in passing. The grounds were always maintained and clean. We had our unit for over a year and we have finally come to a point where we no longer needed it and I would definitley use them again if I needed to and if not this location I would look for a CubeSmart that would be in the area because this place set a great foundation and I hope that all are run equally as great as this location.
At CubeSmart Self Storage there was exceptional customer service that was provided with smiles, pleasantries, and hospitality." I recommend this Storage to family and friends. I am a very pleased and happy customer!
Great staff, very friendly and courteous. It was a pleasant experience.
This was my 1st time having to use a storage and I had an awesome experience Jennifer Simmons, manager and Marie Felegi, general manager were nice a helpful they made the experience great for me. The as space was great everything looked brand new.