We r extremely thankful to brandy.. she is god sent.. helped us with exactly what we are looking for… Ann and brandy are warm welcoming and supportive. I would recommend this storage space one hundred percent.. we felt very safe storing our RV at this place…
I have no idea how this place has good reviews. Go store your stuff somewhere else or at least a different location. I arrived and had to wait 30 minutes as no one was there, instructions on the app were unclear. Finally got a hold of someone who was on their “lunch” break at 3:30pm, was not even answering phones and would not come out of the office. Finally got to my storage locker on the 2nd floor, was advertised as “climate controlled” was easily 95 degrees up there. Your stuff will cook - go somewhere else.
0/10 lady at the front desk is very rude
Brandy made everything easy and simple. Amazing customer service as well!! Every public storage should have a brandy!!!
I would give Brandy 10 stars if I could. She is absolutely amazing!!! She is always friendly, happy and willing to help her customers!!
I rented a unit online yesterday, received the text saying the unit was ready, and showed up to move in. I was able to drive into the facility using my code, but there was only 1 entrance with an exterior door handle and a code box. I entered my code and the message said, "error." I downloaded the app and tried to gain access that way, but it also said, "error." All the other doors do not have exterior door handles to gain entry. The rental office was locked and no one was inside. After going back to the entryway door, a renter who was inside already finally let me in, but the elevator was broken and the stairwell was blocked off. I couldn't gain entry to the unit I had rented. As I needed to move things into the unit ASAP, I drove to another Public Storage facility and requested assistance. They were able to refund me for the lock and cancel my reservation, though I will still be calling and requesting a refund of the administrative fee this week. The Public Storage on Inwood is right around the corner and Jimi was so helpful!
Best Public Storage location in Dallas! Brandy is a literal gem of a human and deserves a HUGE raise. She quite literally saved the day from my meltdown and helped me out so much. She is truly an angel on earth and every Public Storage should have a Brandy. Public Storage, please recognize her and her service- she is invaluable to the operation!
Well I need to let you know that Mrs.Brandy, the employee that assisted me was so very cheerful, helpful and curteus.. She is a keeper for real.
Brandy was ve try helpful and wonderful to work with.
Brandy is the best! I had an issue with my account at another location. Brandy was very patient and helpful. Her customer service went above and beyond.
Property manager Brandy is very nice and helpful
Brandy was great! Answered all my questions quickly and is super knowledgeable!
Great customer service from the service center at the Lemmon location.👍👍👍👍
The customer service at this location is awesome! I came in looking for space that I needed at the last minute and he was so helpful. AJ thank you so much for your patience and quick response to what I needed..
Brandy provides the best service in area. Although she is not in office all time, the property and hallways are very clean!!! Thanks for showing up on time for our scheduled appointment!
No one is ever at the front desk
Brandy was so helpful and took her time going over the rental space unit for me. She truly cares about each customer that walks in the door!
Ms. brandy, if you looking for a storage this is a great place to come to, nice service, clean storage.
Shout out to Mrs.Brandy!!Great customer service.Go to see Mrs.Brandy if you need a nice clean affordable storage.I will definitely come back here.Thanks
Great Customer Service!! Brandy was awesome! Will recommend to everyone!
This is an awesome location. If looking for storage needs call brandy at the Lemmon location she is the best
Very clean property! Superb customer service! Highly recommend this location. Thanks for all your help Brandy!
THANK U BRANDY FOR HELPING ME WITH MY STORAGE NEEDS. IF U NEED A SAFE AND CARING FACILITY TO STORE YOUR PROPERTY .GO TO LEMMON AVE PUBLIC STORAGE. ASK FOR BRANDY
Bandy is the best thing Public Storage has to offer. She goes out of her way to give great customer service and is prompt in returning calls/messages. Public Storage needs to have people train with her as other Public Storage locations lack the service she gives patrons ( and my units are at other PS locations). I come to her store when I need help or want to pay for my units as she is willing to actually HELP people. Kudos to Brandy. Give her a raise.
Brandy is so fantastic!! I dropped my phone down the elevator shaft and she immediately put in a work order and they were able to save it right before my trip the next day. My savior! She manages the space very well and make the experience seamless. 5 stars!
Brandy did an excellent job as a project manager to help me with a difficult situation. She always returned my call and explained my options every step of the way with a difficult situation. I highly recommend this facility.
Definitely recommend the Public storage They have nice employees!
Brandy she is amazing and great Person the Attention, Service, Help, Question , Quality is excellent
Thank you so much!!!!!!
Brandy was super helpful getting us set up with a unit. Great location!
Advertised a good price with 2nd month free. I take the time to look at the space, meet with the manager, and am told I can lock in the rate for a year if paid in advance. On that basis I go to sign the contract and find that the rent will increase 70% over the advertised rate in less than two months and no 2nd month free. Unbelievable. Canceled the contract and they promised to refund my money. Total waste of time and now waiting to get my money back.
Liz customer service is excellent!
The staff is always helpful and friendly. I would recommend Public Storage to anyone. Shout to out to Quincy in particular.
Quincey is by far the best sales associate I’ve ever met ! He def made my experience with public storage a great one. He was able to assist me immediately and was very helpful.
Thank you Quincey !!
Brandy was incredible. She helped me so much! I will never use any other storage place. Thank you Brandy!
I love Brandy!! She is so energetic and welcoming! I will always come to her!!
The employees at this location are very knowledgeable and helpful. I have worked with Brandy for a number of years and she goes out of her way to provide the best in service.
The online process was extremely easy and the front desk clerk was extremely helpful in helping with my storage unit.
Brandy….💕💯💯She is AWESOME!
Very clean property brandy
I want to thank Brandy, she always helps me if I need help in person or by phone. The Units and Office are very clean. I always recommend this storage on Lemmon Ave, thank you very much Brandy
Best,
Mrs Wandy Pinto
Brandy is a very professional person, she is there any time I need help could be on the phone or in person. Thank you so much Brandy, you are the best
I see Brandy always on property working. The property is always clean, great service, best location in area. HIGHLY RECOMMEND!
GIVE BRANDY A RAISE SHE IS THE BEST!!!!!!
Brandy was incredibly easy to work with and an awesome person! Keep up the good work!
Brandy is great with customers. Great personality and extremely helpful. I reserved a unit via the app at a different location as I need but Brandy was so helpful in helping me figure out a solution. In the end, I chose that location because of the great experience I received.
Best service in the area! Thanks brandy!!
Very clean property! Best customer service!! Thanks brandy location highly recommended
Great to experience!! Brandy was so helpful
Highly recommend. Brandy in customer service was amazing. She was picking up trash when I arrived but stopped what she was doing to assist me. She answered all my questions and was a great help.
Brandy is a great person to deal with . Very thoughtful and kind.
Thanks Brandy for the great service!
Disgusting place disgusting people. Absolutely no customer service. Manager Brandy is very rude and Unfriendly. The owner of the place obviously isn't any better since there are 100 1 star reviews on brandy and yet she is still employed here. Horrible business so rude. Beware & stay away!!!!!!! If you want to have a good business spend a little time teaching your "managers" how to atleast be friendly to someone. Especially someone who was waiting on them and had an appt scheduled. I can not stress enough how sketchy of a business this is. I will be making complaint after complaint until my voice is heard!!!!!!!!!!!!!
I have been calling storage places for several days looking for information. Of them all, I must say that Brandy at this location has got me sold. She has been the most helpful, professional and kindhearted person I have spoken to. She is very knowledgeable of her profession. I had ALOT of questions because I am a thorough person which normally irritates people but Brandy was incredibly patient with me. We need more Brandys in the customer service world. She is a true gem.
Hello guys if you want to rent a storage at public storage on Lemmon come to brandy she is really friendly and she explained very well all your questions thank you brandy for you help appreciate.
Brandy, the manager is very professional. If a need help, she is always there. I recommend to friends and family this Storage. Thank you Brandy
Property manager aka Brandy was extremely helpful getting me to my new unit also I like to add kind friendly and so helpful definitely would recommend you store your stuff here five star rating
This is a great location with easy access and clean facilities. Brandy manages the property and is always friendly and helpful. They did ask for me to leave a review but I'm leaving it because it is deserved!
Furniture dollies are always in the same area and have always been available when I've needed them. Remote access makes it easy to get in and out and this location is situated between two Sewell Dealerships so it has even more security than usual.
It was easy to reserve my storage online & had no problems. Angela was very helpful today with the billing questions I had. Thank you public storage.
This facility is dirty, and customer service is lacking. When you sign up, they are very aggressive about you giving a 5 star review. I guess that’s why there are so many. In fact, 1 star is generous! They only have 2 dollies for customers, and they really don’t want you to use them. In fact, I got yelled at because I was “taking too long” (REALLY?). After less than 5 months they jacked the rate up like 50%! So I left. I gave written notice like it says to do in the contract, but they didn’t want to take it. “Don’t worry we don’t do that”. I did it anyway. There are better places to store your items!
You want to know the tricky part about this 5 Stars rating Public Storage location of Lemmon Ave? Brandy the manager asked you to add those 5 STARS at the beginning of your first registration time. Sadly, the nightmare starts later, once you are already in need of them. The first day, we needed to find a dolly which they have only two but only for decoration. They are lacking and only available until manager Brandy is willing to respond your messages. Looking for her is like a game. You can tell when she is at the building, but she does not respond to phone calls or stay in the office. The gates are supposed to be connected with an app, but at that time the entry wasn’t working for about the time we were leaving. The place is dirty in the corners of each hall. We rented a unit supposedly with AC, but that wasn’t true. The AC does not work or they haven’t given the proper maintenance. Then, after two months, the incredibly increased the rent for something ridiculous. Then, leaving was even worse because they have all of these tricky little words that you have to be careful of, such as given notice in written, and making sure that you take the autopay off from your system. I hope that Public Storage Management can see this message to do a review on her type of work at that location. She is an abusive person when she feels the power to do on customers. I am glad we decided to leave this place. It was the worst experience we have ever had in terms of Unit Storage Services.
Brandy has exceptional service! Thank you!
I love this location. I have always had extremely professional, friendly, and helpful experiences with the employees here. Shoutout to Brandy and Jimmy for always answering my questions, calling me back, and generally being available to help me accomplish my storage goals! I left this location and went to another location for a while. But then I came back here because it's the best!
Jimmy was professional and knowledgeable! He provided great customer service!
Brandy was awesome! She was very helpful!
Brandy was fantastic professional, and very helpful with the sign up process! Definitely will recommend this location to anyone looking.
Great customer service Mason was a huge help property looks good. Will recommend to my friends.
I'm not sure if all Public Storages, but run from this... it's unsafe after hours elevators barely work and the emergency exit has been malfunctioning since I moved here.. Melissa was a amazing not sure what happened to her, however Brandy is a piece of work. Never at the office, and has a very rude tone. Tried dropping my keys off she wasn't there and literally had another customer just waiting to receive her keys and lock... Never again, if I ever need a storage unit it will never be PUBLIC STORAGE.
Thanks Brandy for the great service!!
Super clean! And Brandy was really great to work with!
Brandy is amazing! Highly recommend this location she was super helpful and made my experience amazing
I was helping a friend move last Thursday and everyone who has ever done this, knows it tends to be a hassle when there are unknown factors. Luckily for me, Mason promptly & clearly answered our questions. The only chance at beating the customer service here would be to include a moving service itself.(hahaha)
Brandy was extremely helpful throughout the whole process!
Brandy is great property manager! Thanks for being here!!!
Brandy and Mason are very helpful!
Awesome staff members! Manager was super patient with newbie and towards me? Very friendly, helpful, and flexible to MY needs....not theirs - which is hard to find sometimes! Will be back for sure! Thank you!
Amazing service helped the whole time we were here
Excellent service and direction from Brandy!
Brandy has been great the whole time. Really helpful with everything I needed. Great experience and made things easy when I especially needed that .
I spoke to Brandy on the phone after I rented my unit via the Internet and she was very helpful and very knowledgeable and made me feel a lot more relaxed about everything. When I met Brandy in person she was equally as professional, helpful, and very pleasant. Brandy made the whole experience very simple and answer all my questions very clearly. I would definitely recommend the facility to my friends and anyone else that is needing temporary storage.
This is my first rental with Public Storage and my experience with Brandy has been great. From the beginning, Brandy has been helpful with all details of availability and rental and has answered numerous phone calls from me never becoming irritated or too busy to explain things. She personally took me to the unit and helped me with the lock and assured me about the security. Brandy is very professional, knowledgeable, and helpful. Management makes a big difference and Brandy is perfect in her position. This has been a very good rental experience.
Brandy is great really helpful
I recently had an issue and Brandy did an excellent job of helping me. Great Customer Service.
I like this public storage they have nice people there and they do help you and I guess it's 100 with Brandy she's very nice and she do take care of you that's what they supposed to do and I can get into my storage at any time but after 9 that's good
Brandy helped me, she was very pleasant and even let me transfer units. Her boss was also very helpful and patient. 4 stars because there isn't always someone in office and there needs to be more flat bed carts to move in belongings. Fair prices and located in a safe place