Public Storage Self-Storage Units at 5342 E Mockingbird Lane, Dallas, TX

Great manager at this property , property is always clean and management is always willing to help highly recommend

Great management from Romeo

Great management

Stephen is always helpful great management

Great management

Great service and excellent management skills

Great management! Super helpful!

Robert is great! always very helpful! great management at this location!

Stephen was very helpful

Great management!

Romeo and Stephan are knowledgeable and very courteous. I wouldn’t take my business anywhere else!

Great management!! Stephan was very helpful

They knowingly rent to homeless people here and act like you’re the problem when you report it. The “managers” at the front desk claim it’s Public Storage’s policy to rent to homeless as long “as they don’t loiter or sleep there.” However, the staff don’t watch the cameras or judiciously walk the property to ensure it’s safe. They want high vacancy and do not care or vet who they rent to. This is directly across from a DART station- we observed the homeless person access the property with codes to the gate and building to store his groceries and gallon jugs of water and then walk back to train station. My rent just doubled in one month for a unit I don’t even feel safe going to. Do not rent here. And if this really is Public Storage’s company policy, don’t rent at any of their locations.

Stephen was awesome and very knowledgeable when my daughter and I stopped by to rent a unit very satisfied customer

Stephen is always willing to help great manager at this property

Hopefully this review is posted, it keeps getting deleted. All of my things were stolen within 30 days of storing my them here. The staff have not done anything about it. They promised to take action. None of which have been done to date. They were either involved or simply don't care.

Best Customer Service and Proficient! Great job Ann your top notch! An asset to Public Storage

I rented a unit here 2 days ago and, other than the first day, have not been able to access the building since. The "security" system says "system offline" and no one can get in. I've tried calling the office multiple times but no one answers. I've gone down there several times during the day and the office is empty. I've called the corporate office and they just say they are sending an email to the manager. This is the worst customer service I've ever seen. DO NOT RENT HERE.

The managers did an awesome job. They made sure everything was explained perfectly. They really know how to make you feel comfortable, and welcomed Especially Ms.Tamiyka and Stephen. I Appreciate you guys

Tamiyka and Stephen were incredible and very helpful with getting us set up!! They were honest about the nuances that come with renting a unit and all of our questions! We had a great experience, especially after experiencing difficulties with another storage place in this city! They were accommodating and amazing!

If you would like an honest review of this place here it is. They are clearly asking for 5 star reviews or giving away promos for doing so. The staff was really nice and friendly, but overall the upkeep and maintenance of this location is horrendous. Myself and dozens of others had our units broken into and our stuff stolen out of them due to lack care here. The large building only has 1 elevator, so if anyone else is there at all, get ready to wait for long periods of time while moving things in and out. They offer Dolly's which are almost always nowhere to be found, unless you are in office hours where they keep a couple. The new lock system is pretty terrible. 8 digit codes and the app never works properly. Half the times the elevator won't go to the floor you picked because it took to long to go to the floor you are on so you have to input your code again. Last but not least, the rate they give you is a lie, my price increased almost 100% over a year. When I called to possibly switch to a smaller unit they quoted me $100 a month less for the one I was currently in than what they are changing me now. Last but not least make sure to get your stuff out before the month starts. You get charged a full month even if you have move all of your stuff out 2 days into the month.

Do not store your stuff here if you're planning on more than 6 months. My monthly has gone up 6 times in almost 4 years. (Wasn't planning on it being that long, but here we are.) Starting next month, my rent will be QUADRUPLE the original price. And I've never paid late or failed to pay.

Very good management!

Tomekia and Stephan rented me a space and gave great customer service thanks

Shoutout Tamika for helping me out today! She went above and beyond to help me. Best customer service experience I had in a long time!

Stephen was very helpful! Great job.

Stephen and Tamiyka were brilliantly kind and super informative and very welcoming

Helpful and nice customer service. Tamika was great!

Great management at this place highly recommend

Great management Tomekia and Stephen are great

Tamika was great! Very helpful

Rented a space here, Stephan and Tameka helped me. Great customer service, made the process so much easier kudos! I will pick this location everytime

Came into the office here at Public Storage to rent a space and Stephen was helpful and very nice. I took up a lot of his time but he was very patient and never made me feel rushed. Thanks Stephen

I just moved to Dallas from Florida and I came into this Public Storage to inquire about renting a space. A lady named Tamika helped me by showing me a space and explaining the the prices. Unfortunately, there is no promotion on the space size that I need. I am going to shop around but I may choose to store here because Tamika was awesome and that is important also.

Although I feel Public Storage is kind of over priced, Stephan in the office was great! He tried his best to get me into a space that fit my budget but the ones that did were just too small. Give this man a raise because he tried to help me, and he had great customer service

Excellent service! Clean lockers! Love the new security features (but can be a challenge when using the elevator!).

5 star service. Tamiyka at the front office was great!

Convenient location. Staff (Tamiyka) is great!

Ms. Tamika is wonderful. She helped me with my storage rental, taking away the stress. Wonderful personality

Friendly and helpful.

Angela and Liz were amazing at check in! Very thorough and easy to work with

Angela is so nice - always helpful and knowledgeable. She has been so patient with me, and I am so grateful to her. Love that place!

Great place. I would recommend working with Angela, she is very friendly and professional.

Thank you to Meka and Angela. I was looking to store some restaurant equipment and found these ladies. They were very professional and helped me decide on the correct size and everything worked out beautifully.

I came in to inquire about renting a unit yesterday and Tameka was so helpful! She answered all of my questions. I was worried about safety and she was able to help me by explaining that they do regular checks on their units to make sure they are safe.

The public storage on Mockingbird was good the staff on hand is exceptional one lady I believe her name was Tamiyka was great. She helped me find my unit and if I needed any more help, she was there as well.

Called to see about leasing a unit at the Mockingbird location and dealt with the most charming and patient lady named Tameka Davis and she explained every question with great clarity and detail

Angela Cox was very helpful, kind and courteous. She took time out to explain the process of how things worked and offered assistance.

I called Public Storage just looking for information for a relative needing a storage unit. I spoke to Angela Cox who was so informative and helpful. She took the time to answer my questions and was very pleasant and patient with me. Thank you Angela and I hope you got my relative’s business.

Angela is the absolute best! She made everything so easy! Definitely 5 stars!