Public Storage Self-Storage Units at 5342 E Mockingbird Lane, Dallas, TX

Friendly and helpful.

Angela is so nice - always helpful and knowledgeable. She has been so patient with me, and I am so grateful to her. Love that place!

Angela and Liz were amazing at check in! Very thorough and easy to work with

Called to see about leasing a unit at the Mockingbird location and dealt with the most charming and patient lady named Tameka Davis and she explained every question with great clarity and detail

The public storage on Mockingbird was good the staff on hand is exceptional one lady I believe her name was Tamiyka was great. She helped me find my unit and if I needed any more help, she was there as well.

I came in to inquire about renting a unit yesterday and Tameka was so helpful! She answered all of my questions. I was worried about safety and she was able to help me by explaining that they do regular checks on their units to make sure they are safe.

Thank you to Meka and Angela. I was looking to store some restaurant equipment and found these ladies. They were very professional and helped me decide on the correct size and everything worked out beautifully.

Great place. I would recommend working with Angela, she is very friendly and professional.

I called Public Storage just looking for information for a relative needing a storage unit. I spoke to Angela Cox who was so informative and helpful. She took the time to answer my questions and was very pleasant and patient with me. Thank you Angela and I hope you got my relative’s business.

Angela Cox was very helpful, kind and courteous. She took time out to explain the process of how things worked and offered assistance.

Angela was knowledgeable and efficient in dealing with my questions and concerns. I walked away with confidence that my belongings would be safe. The grounds of this facility are well maintained.

Friendly staff, clean facility and environment. Angela gave us unparalleled service. Would highly recommend.

Angela is the absolute best! She made everything so easy! Definitely 5 stars!

Angela was great. Very helpful and I was able to accomplish what I needed in a timely manner

Awesome Customer Service, 👌

Great staff! Helen is the best very helpful!

My unit was broken in to twice, all they did was change my access code. Wouldn’t let me speak to a manager to get a new lock, i was going to have to pay. No person on site for help. Moving out!

I came in to pay my storage that was about to be auctioned, my space is in Rowlett but I was closer to this one on Mockingbird so I came into pay. The ladies in the office Angela and Tameka were so helpful and patient with me. I was really worried about my stuff being auctioned but they explained the process and kind of calmed my anxiety. I was able to get it paid and still have my things. Very good customer service from them both, thank you

The 2 ladies at the front desk were so very nice and helpful. Wonderful customer service!

Great location. Staff is always friendly and helpful.

Best experience using a storage facility. Angela was very helpful and patient!

Angela and Tamiyka do a great job at helping and assisting their customers.

Thank you Angela! You made everything super smooth and super easy! She was very helpful and knowledgeable!

tamiyka was AMAZING!! So so so helpful! Made it super fast & easy!

This is very secure and clean.

Angela and Helen were very friendly and professional. I had an issue with my storage space but they were able to assist me quickly. I'm glad I got my storage space at this location!

Jada is so great . She deserves a raise right now . She is amazing so glad she is at work today.

Helen was five stars, great!

Great staff and security

Marko Was such a great help & assisted with all my needs

Just moved my things here and so far so good! I made a reservation at another location but they had me waiting 20 plus minutes just to tell me the unit I wants requires a ladder. I came here and I’m glad I did. Very nice people and nice area. A few hiccups but I feel like my belongings are safe here. Jada is super nice.

Great service from Marco and Helen very prompt and informative I suggest using these guys for your storage needs public storage is very lucky to have these two as employees, if I could give more than a 5 star I would 👌🏿😁

Amazing support from the Public Storage team. Safe and secure. Highly recommend.

My Unit was broken into 4 times in a 5 year period of time. Public Storage never changed their security system or lighting during this period (they still haven't). The side entrance has been repeatedly broken-into with a simple screwdriven prying the mechanism. You can see all the paint scratches on the door frame and lock. No cameras cover the door or lighting, so it invites further attacks. On one night, more than 28 Units were robbed. The door plates are cut off using a portable grinder saw - cuts them off like buttar. The locks just fall-off! (They cut the retainer plate and not the lock.) Public Storage replaces the retainer plate, slaps on one of their locks, and does not inform you of the break-in/theft because they do not want any evidence of the cutting/damage to be used for claims on the insurance policy they sell. Public Storage historically pays out 15% against premiums. It is a huge profit component of their business. In Florida, Class Action suits are in process to address this eggregious practice. Texas needs similar consumer advocacy. I sent letters to Public Storage execs to no avail. The people working at the Mockingbird location are trained to protect Public Storage profits - NOT your Unit! Don't be a fool and waste money buying their insurance as it will do nothing for you. Buy a policy off your home owner or renter's insurance. Also, EasyStorage in Dallas everywhere has better lighting, better cameras, and cleaner facilities. The Mockingbird PS location is a burglar's field day. Contact Dallas Police Dept staff (Highland Park too) for perspectives on how frequently Units at this location are robbed.

Mason was the best worker evaaaa

Super Knowledgeable and Friendly Staff. Very Clean Facilities. Madison, went above and beyond to accommodate my space requirements. Would definitely recommend stopping here first if searching for storage.

Dan was incredibly helpful and patient as he helped me decide which storage unit I needed. Thank you for all your help. Highly recommend this public storage unit. Customer service is excellent

fix the elevator for God’s sake…. multilevel storage facility MUST have a WORKING elevator!!!!!!!!

Mason helped get us set up seamlessly over the weekend. Thank you!

I received awesome help from Madison and on weekends Mason. Re-model underway, location cannot be better.

Nothing against the manager, she’s nice but don’t leave anything valuable there’s daily break ins. My unit was broken into and the very next morning another 4. So just don’t leave anything valuable there.

Today I was able to get a storage unit!! And I am so happy I picked this place Madison was so helpful and shared a ton of information regarding the property. Before I decided to get the unit she called and followed up with my inquiry and was very respectful! Thank you Madison!!

Thank you, Madison!

Hannah and Madison were so helpful and sweet! They got me in and out with a new storage unit in literally 8 minutes and answered all the questions I had. I feel safe having my stuff stored here knowing it will be in good hands! Highly reccomended.

Great location and Madison is a terrific asset and credit to the business there. She's been especially helpful and has really made the difference. I highly recommend this location.

I can't say enough good things about the customer service I received at the Mockingbird Lane location. Pamela, Madison, and their team have been absolutely amazing to work with in getting our storage unit set up. From assisting me with using the Public Storage app to answering all of my questions Pamela and Madison are the "go-to-girls" if you are looking to rent a unit at this location. Five star service every single time!!!

Madison was extremely helpful and made the process of renting a storage unit very easy. I would def recommend this place to store your things.

Pam was extremely helpful in providing advice on products and make suggestions when deciding the proper unit size. She provided excellent customer service and went above and beyond.

This is more a comment on Madison than the facility. Madison, the property manager, epitomizes outstanding customer service. She was great to work with and always helped to find solutions when something came up. She treats customers with respect and always has a smile on her face. She made renting and storing a unit at Public Storage a pleasurable experience. Big shout out to Madison!

Maddie & Marco we’re so incredibly helpful. I’m Storing college items for the summer and they were very accommodating with all my needs. Great location to school too.

Madison and hanna We're such a big help to me during during yall's renovation and have been been nothing but kind and helpful thank you

Fantastic & professional service by Madison.

The staff that works here is great! They are nice and helpful. However, I got this storage unit last summer, it was $119 a month. It’s on auto pay, but I looked at my credit card bill and after 8 months, Public Storage charged me $159! I called and they said they had an increase. What?!? No email, no warning, it’s ridiculous. I understand an increase, but that’s almost 30%!!! I’m looking for a new storage place….

Came in today to look at some units and get prices and Hannah was very helpful. Definitely recommend this place.

I just came in today and they was great. Madison thankyou for the help lady😉

Marco was awesome definitely recommend this location

The Good: 1. Location is great 2. Staff is great and very helpful and professional. The bad: 1. Security is atrocious. Anyone can get into this place by simply waiting for someone to enter or exit the main gate. Then they can simply walk in and have access to all floors via the elevators and easily break into storage lockers with a simple pry bar or bolt cutter. Makes absolutely no sense why the entry doors on the first floor don't have a keypad and anyone can simply walk in and have access to the stairwells or elevators. 2. The elevators don't work half the time. This is a real pain, especially if you are bringing in something large and can't get it into the stairwell. I showed up with a truck full of stuff one time and had to go back home with it because the elevators were down. I understand it is mechanical equipment and it breaks down, but this has been a constant issue. At some point you have to spend the money and modify your elevators, so they aren't always breaking down. 3. This place is so old and dirty. I understand buildings age and don't always look as good as they did when brand new but this place hasn't been updated in a really long time and is dark and grimy. First time I went it reminded me of a place where you could film a horror scene (no joke). Come on ownership, at least spend a little money on paint and lighting. 4. No climate control, if you go here in the summer months, be prepared to sweat your @ss off!!

JJ was very informative about what to expect when getting my own unit, great in-depth information about how to get in and out of the space.

Madison was very polite and helpful! I appreciate that she went beyond her Sevice and answered all questions I had concern. She definitely A asset to the company! If you need assistance I would suggest to ask for HER!

JJ WAS EXCELLENT AND HAD ME IN AND OUT THE OFFICE IN NO TIME THANK YOU

Madison was super helpful. I was in and out in under 10 minutes. Great service.

JJ was so helpful getting us set up. Everything was great!

Great customer

J J was awesome and got me set up quick!

JayJay was amazing today! Popped in and got set up super quickly. Thanks for the great service!

good experience

Emily at public storage was so helpful and patient with me when the online portal wasn’t working. Spent 30 minutes with me to get everything set up. Went above and beyond to get me squared away. So appreciative!

Priscilla and Emily made this a smooth process. That means a lot!

I stopped in to ask a few questions, Emily was extremely knowledgeable and super sweet! She answered all my questions and then some!!

I stopped at this location just to make a payment for another location that I have my items stored at, Emily was great and super friendly.

Emily was very helpful!

Emily was externally helpful and kind! Her smile and positive attitude made it all a great experience!

Process to obtain a storage unit was efficient and user-friendly.

Excellent customer service and friendly staff. Highly recommend!

I stopped in to ask a few questions and was blown away by Emily! She’s extremely knowledgeable and polite! Great customer service!

There is a lady at my Public Storage her name is Emily and this lady is more than a public servant. She is a saint a god send. She understands hardships of others. You can break down and she will let you. She encourages hope and says things like don't worry it will all work out. She is a gift that God has given when it comes to storage renting. She will place you where you need to be because we as people always want more. She is a mother, a sister, a daughter, a wife, a cousin, and friend and a beautiful vessel that DOES NOT JUDGE us. She has an amazing 💙 and it shows. Emily is the daughter God gave us. I will never let her GO. THANK you Public Storage

Very nice ladies at the front desk Emily and Priscilla

I have been using this location for years and it has a great staff of people working there .

Its a huge place big capacity for storage i worked there for 4 nights as a security officer and found it a safe place for public stuff, and i wish if they hire security i would love to work for public storage Dallas or any where in Dallas TX

Rented here for 4 years until my unit was broken into in a widespread break in at the complex. All belongings stolen, no camera footage provided when we sought help from the company. The door to my unit was pried off the hinges and the locking mechanism completely destroyed. When I was notified of a possible issue they had replaced the locking mech before I got there and put a new lock on the door. The exterior doors to the interior units were compromised by a power outage in the year prior and were never repaired. No code no problem scenario. Extremely disappointing to say the least. Especially when they did not provide help woth our efforts or the police department’s efforts to reconcile the loss and investigate the theft.

First of all Emily needs more than 5 stars! She is the best problem solver; extremely understanding, patient, kind, helpful, and very gifted with people skills. I could not imagine moving and storage without an angel like Emily. She should be running the company!

Great location, Tammy was a big help

Jonathan was excellent. Very helpful and kind. Thank you Jonathan!

A huge thank you to Priscilla for her patience in walking me through the online reservation process! I missed a click or two, and Priscilla knew exactly what I needed to do to complete the reservation. Moving is stressful, but Priscilla and Emily make things easier!

Emily and Priscila are the best with providing customer service so efficient

This was my first time using a storage unit for my belongings. Emily made the process quick and easy and was very friendly and helpful with all of my storage needs. Will recommend this location to friends in the future!

Emily was great! Thank you for your help.

They were very informative and helpful.....great crew

Great location fast efficient and courteous service

Emily and Everett are the best they always help me out I rent from Emily all the time best public storage trainer manager in the world...

Excellent service as always!

Warning!!! They do absolutely nothing when places are robbed, per company policy. Our entire hallway had criminals use pry bars and break open the doors. Multiple units were robbed. All their security measures were easily bypassed and are worthless. I was told that it wasn't their problem and to just call my insurance company! Why have I been paying almost $200 a month for absolutely no security or customer service!!!!!!

I lived the climate control, secure storage. The location was ideal.

Hard to get in and out of. Requires insurance on contents, surprise surcharge

i stop by here frequently to purchase merchandise and ladies from office are very nice and polite.... priscilla and emily

Customer service was great

Public storage on Mockingbird is clean and they were very professional. Check in was easy and timely!

Very friendly & helpful staff!

Front desk was very helpful, she gave me different prices and got my storage that same day, 100% recommend!

We have used this location in the past but for a very short term. This time around was approx 6 months and we were definitely pleased with the location, service and cleanliness of the facility. We used online reservation system as it typically offers cheaper rates. We found a great internet special and moved into a 10x15 outdoor unit. My fear of dirt, dust and bugs was relieved. This place is clean and had no issues in my unit. The reason for 4 stars is that the rate adjusts every 6 months based on market and the increase is unknown. We experienced a $40 month increase which isn't too sizeable, however can be especially when unexpected. Luckily, we were able to move out before being charged a second month at the new rate.

Great place and really helpful employees! Thank you for the service!!

Great price, very helpful! Jasmine is awesome!

I got a call from the office.. and they really make me feel good .. they help me out.. I really appreciate that.. thanks so much. I work with a Moving company and always be using this storage.. this location or different.. thanks so much.. see you soon

Amazing customer service! You won’t be disappointed

Jasmine kurney was awesome. Will recommended more customers

Brandy was extremely helpful and informative. Made the process super easy. Location is clean and well maintained.

Good staff and security upper floors of storage building can be hard to handle sometimes though

They were Awesome !

They are the best!!!

The public storage facility at Mockingbird and Central is convenient to my location and price considerably less than the one closer to me. The staff there is very friendly and helpful and got me into just the right size unit even though I was somewhat confused about what I needed. The facility is not as brightly lit as I would like. Some of the interior lights are on motion sensor and some are not oh, so you have to press the button to get the light to come on while hauling all your stuff around. The individual units themselves or not lit so it's really difficult to do any organization while you're there. My lock that I have used before did not fit at this facility and I had to purchase one on site at what I considered an exorbitant price.

Tammy was great

Emily is the best. We come back year after year for a couple of months storing seasonal equipment. She is always on top of things.

Awesome customer service! Good deal!

It's a storage place what else do you want

You have this absolutely terrible associate named Emily who couldn't tell me any good options for Locker availabilities at any location. She had the worst attitude and didn't go above or Beyond anything to try and help me. If there was a survey about my experience I would give it -6 Stars. I will never come back to Public Storage all because of her. My actual review is the opposite of everything I just said and the Emily was extremely professional, awesome, and helpful. Good thing you all got her an email address like she deserves. Next are business cards and a raise immediately! Thank you so much Emily!

Isela and Emily were amazing to work with! Highly recommend this location for their wonderful customer service and attention to detail in assisting me on picking the best unit for my items!!

Great location and easy to access. Brandy was very helpful setting everything up.

Great service! Recommend to anyone looking for storage in Dallas.

emily and priscilla are the best! we’ve come in before and they even remembered us from months prior. facility is clean and they could not be more helpful here. highly recommend

Great location very patient and friendly

Brandon and Jonathon are super helpful!

Great customer service at this location. Brandon was a Great help explaining the process

Wonderful customer service!!!

Great service! Fast and friendly!!

Fast and easy!

Brandon was super helpful, very polite, and knowledgeable. He explained everything to me and answered any questions I had. I was very satisfied overall with both the staff at this location, who were all great and friendly, as well as the facility itself. It was secure, safe, and clean, and I would definitely use this storage unit the next time that I need to store any items.

Brandon was incredibly helpful and honest. Definitely recommend asking for him.

Very friendly staff. They explained everything I needed to know. Getting my unit was done quickly.

Pretty darn good

Jonathon did great!

TYLENA

Great! Very helpful and easy.

Okay so best place ever . Me and my Queen of 9 years got married and baptist hear all on the same day in a drive of storage at a reasonable price . It didnt last biy we sall that coming. However I have started something very wonderfull . My people of the gate and key are not zombies by the way . we just like coming together at storage 1am in the morning having a sex bath in the blood of tbe incent. I mean i foind out i was (The Chosen One) since this my life has purpose. Told you so Alec . C . But youbwent back to her and now youll pay, and I am going to wake up bathed in your blood everymorning. Omg its are anniversary today . This has got to mean something call me please or come bye storage

Emily was so helpful! The staff makes it so easy and helpful this is my second year here and I keep coming back!

Jonathan was a great help, and he made the process very fast and easy!

Great pricing and customer support! Highly recommend!

Friendly staff. Got locked out of unit and even though they were unable to help us at the time they were very friendly and not judgmental or dismissive.

Priscilla was friendly even on the 1st phone call we had a good laugh.She was thorough & helpful on my visit securing the space.

They provided what we needed really fast. Property manager was excellent and guys at the counter were excellent and friendly. Highly recommended.

Jonathan was awesome! Very helpful, efficient and informative.

Jonathan did an outstanding job! Quick and efficient!!

Jonathan was very helpful and quickly got me through the process.

Emily was fantastic explained every detail to me answered my questions addressed my concerns friendly and courteous

Jonathan gave me excellent services

Brandon ,was professional quick with my service. Had my storage unit in 10mins..

I rented a small unit here. The young woman behind the counter told me that insurance was required. This significantly pushed up the rate of the unit. She didn't mention to me that I could have bought my own. I found that out many months later. The price public storage was charging for the insurance was far higher than what I could have purchased elsewhere. So I dropped the insurance after i found this out by going into my account and opting out of the coverage. A few days after I opted out of the coverage I received a letter from public storage notifying me of a rate increase up to the amount I was paying WITH the insurance. So they simply decided to push up the rate to keep the extra profit coming in. So I've decided to end the unit and make space in my home for my storage items. This is ridiculous. From the lies they initially told me to get me to opt into their sky high insurance coverage to the sleazy move of suddenly hiking my storage rate when I opted out. Just Terrible Business. I'll never do business with public storage ever again. **** The vast majority of their reviews are FAKE. I can't stand when businesses spam online review sites with fake reviews. I know they are fake because they have 255 reviews and are sitting at a five star rating. For a storage company. Statistically, unhappy customers are 7 times more likely to leave a review than satisfied customers. There's no way these reviews are all from valid, legitimate customers. Especially when this place entices you in at a super low rate and once you take all the time to move all of your belongings they suddenly start going up on the rent every few months.****

Priscilla was awesome and Emily really the whole staff. I would recommend every one to come to PS on E. Mockingbird

Emily has been so helpful! When I have been out of town, she has helped me with any need I have. She is courteous, patient, and very knowledgeable! See Emily the next time you need help! ❤️

Amazing! Professional, helpful....great service!

Hailey and Priscilla were such a pleasure to work with. Hailey showed us the ropes and explained everything in perfect detail. Added bonus: I was stressed about bringing 3 kids with me and Hailey was SO good with them. It was the most hassle-free, easy storage process.

Haley and Jessica were great, very helpful, thank you!!

John is the best i loved how he took his time to show me around very nice man i am happy with the services

Helen was good.

Emily and Jon was freaking fabulous and the most amazing customer service!!

Awesome staff very efficient great energy awesome teamwork and very helpful

Swung by to inquire about summer rates for a storage unit as I am relocating to Dallas and was here visiting and am afraid I’m not going to be able to fit everything I own in my soon to be apartment, as I walked in Emily helped me right away and she her other staff were amazing and super informative. She asked about what things I would be storing and helped me choose the perfect size unit I would need and even told me about the insurances they have available to protect my things! I will definitely be back to rent a unit in the summer when I move to the Dallas area, this is definitely the Southern Hospitality that I was told about!

I would not lease a storage unit here. Within the first year or so of our lease, there was a water leak and our unit was broken into. There were also occasions when we couldn’t even access our unit because the entry door was broken. To add insult to injury, one member of the on-site staff (Haley) was rude and unhelpful when dealing with the break-in. I would consider other options.

They frequently had doors to the building our unit was in either broken or unlocked. Finally after the back door was left unlocked (should’ve been on an electronic lock system), our unit was broken into and things taken. They then lied about calling the police, saying they did but then it turns out they didn’t. We had to call them ourselves and file a report. This place is so sketchy, do NOT use them. We also have a friend whose unit was broken into here a few years ago. Had we known that we never would’ve used them.

Emily and Haley were super awesome in helping me! I was in/out quick. I would highly recommend them to my friends/family.

Emily was incredibly helpful, friendly, and efficient. A very quick, easy, and pleasant experience!

Very helpful

Great service. Was able to switch units with no issues.

Had this unit for 15 years! A+ customer service and facility!

Enclosed automobile storage available?

Can I have some price range...

Good service from David.

Friendly staff and decent priced storage units.

Priscilla was amazing! Great place and a great deal!! A+

Great Place!!! Haley knew everything i asked her and left me with no doubts

Emily DAVID and Hayley were so great they helped me organize my boxes in the car and theyre always friendly and so kind.

Emily and assistants are always helpful and willing to go above infinity and beyond along with great rates.

Emily and ladies in office are super helpful, answered all of my questions. Look forward to using them in the future!!! Thank you ladies!!

The service was quick and easy. Staff was really nice- Emily and Stephanie were especially helpful and friendly.

Very helpful

Amber was incredibly helpful and an efficient problem solver. She provided excellent customer service and a great experience!

Great job helped me in the rain

Went to this location and received ACCEPTIONAL service from Emily and her coworker (forgive me, I can’t remember her name). Awesome experience!!!

Great customer service. Quick in, quick out. Got what I needed, no hassles.

Just a wonderful experience. I'm a difficult time..This is a great place

Amber was so helpful with getting me a space!! So fast and efficient very helpful!! Would highly recommend them.

Emilt was awesome

Emily and Haley were so knowledgeable in helping with my storage needs. Their customer service went above and beyond any other storage facility I have used (and I've used many). I'm so glad I found this place.

Always clean, and left unlocked carts when needed in off hours, always pleasant, greatly appreciated

The best service I have ever had at Public Storage! Emily and Amber are the best and so helpful! I highly recommend this public storage!

Fast and very friendly service!

I reserved a unit online. Went to the store to finish application. We got 90% of the way through the process. Manager asked me to show her my lock or purchase one for $20 ( way overpriced ). I forgot my lock so I went home to get it. Returned at 4:56 and manager told me I was too late they close at 5 and I could come back another time. Terrible customer service! Luckily Extra Space down the street was open till 5:30. They got me a unit for less in under 10 minutes.

Great place...great rates...great staff...great location

Very convenient religion explained the situation and fast

Great place to keep belongings until needed

Very friendly and nice. I like coming here just to pay my bill since my stuff is at another location and it's easy and on bus line.

Both the ladies are very helpful

Nice ladies in the office.

Sayda was helpful and nice.

Very efficient and friendly

Great facility and Amber was very helpful!

Great and fast thanks!!!

Basic no frills storage placw. I feel like the rates are a little high but im not sure. Staff was helpful 85% of the time.

Good storage facility, amazingly rude staff.

Very helpful and informative

Very pleasant experience. Amy and the rest of the crew were super helpful.

Friendly and efficient!

Emily have wonderful customer service experience and she's awesome

She did good

Emily is amazing and does a wonderful job!

K was amazing helpful

Emily and Kay were great!

Is there someone to contact about possible security improvements?

I rented here for about a year and everything was good no complaints.

Absolutely wonderful...! I had the wrong lock key and opened my lock so movers could move in quick...

Emily was amazing.

Emily gave my boyfriend and I excellent service. So friendly!

Jen was Wonderful! Great service!

Emily is Awesome

Great efficient service

Great Employees, Great Facility. In 2013 I was diagnosed with cancer right after selling my house, during the move. Emily was very helpful at that time, and during subsequent years she checked on me and made me feel personally interested, not only in my health but in the safety of my belongings. When my sister and I came to load up my units last week, Emily, Anthony, and Jen were incredibly helpful and made the move as easy as it could have been. Great, great employees!!! And my belongings had no damage from insects, rodents, weather, etc. I understand this is not always the case. Very pleased with the facility and the service.

My experience at Public Storage on Mockingbird was wonderful. Nikkie was more than helpful and went above and beyond to assist me on a hectic moving day. I am forever grateful. Thanks Nikkie!

We were helped by Kitty and Emily .I have never had such a hard time moving into a storage unit. I do this for a living and rent storage units so over the country. The staff was very unhelpful especially Emily. Will never rent at this location again and will think twice before giving my business to public storage again

I was VERY impressed by Emily and Anthony's service here. Public Storage is very lucky to have them - they were thorough and super helpful.

Great experience!

Jen and Kitty were very helpful. They made the process very easy. I would highly recommend this property. See Kitty or Jen, they're awesome!

Anthony was awesome and helped with everything I needed and was very informative. Great personality and very friendly.

I am extremely pleased and impressed with Public Storage. I went there today to secure an incredible price for a 10 x 10 unit. Anthony helped me, and he was incredibly courteous and helpful. My unit was very clean and in great shape. Everyone behind the counter was friendly, making me feel very welcomed. Moving is stressful enough, so it's great to have one less worry. Thank you.

Anthony was very helpful! Had a good experience!

Have been doing business for last 3 years with this company in Dallas area. I have elected to use autopay so that the payments are on time. However with autopay if you vacate your unit a few days after the autopayment is done, they do not refund you for the days your unit is not used. So dont use autopay with the company as they do not refund for the time you are not using the unit. They charge (pro rated) for the month when you start, but wont refund pro rated for the time you vacate. That's double dipping. Derrick who refused to give his last name, claiming to be a manager , response was we didn't a notice to vacate before the billing, hence we are entilted to bill. I have to argue with the Mockingbird location for the last two years, they allowed it last year but Derrick absolutely refuses. BE AWARE of this PRACTICE

Servir was great

Very flexible and understanding. They helped me out with schedule conflicts

The staff is great, Emily was extremely helpful, the facility is clean and in a convenient location.

I am so grateful for this public storage location. The staff -specifically Anthony, went above and beyond to make sure that I was satisfied with my unit and that I understood the process of reserving it. I highly recommend this location and the company as a whole. It's worth the extra $$ knowing I have a trustworthy and helpful staff to rely on, as well as a safe place to store my belongings.

Easy and quick. Derrick showed me my unit quickly and got me all set up.

Paul Anthony provided exceptional customer service, everyone is so friendly and engaging!

Great service with Anthony and Gary

Great experience with the staffs

Opened new account today with great help from Kaitlin. She did an excellent job helping me understand my options and working through the paperwork. Also, kudos to the entire staff at this location. They were pleasant, helpful, and a joy to work with.

Naomi was very great and helpful

It was amazing, Amber and Emily were such great help. They found the best unit for me at the best price. Highly highly recommend!!!! They also suggested this great product that saved all my clothes from moisture.

Awesome

Super staff!

Friendly and helpful staff! They gave us assurance we were in good hands. Thank you!

Amber, Amy and Emily are GREAT..!!!... Súper Service and Super Customer Service. 3-4 excelente years of service....thanks for always having a smile, and having a great attitude..!!!

Any was awesome very helpful

Everyone was so friendly. Nay was so thorough, knowledgeable, professional, and friendly.

Front Desk personal was very awesome sweet in respectful I will recommend family in friends to this Storage any time

the customer experience is outstanding, the office staff managed by Emily always has a smile on their face and are ready to help.

Anthony and really all staff both days were very helpful...

Stormi did a great job explaining everything and was extremely delightful. Will definitely recommend this location to others.

Good service! Like the attendance!

It's public storage the staff are really helpful