Had nice experience with Nancy. Very helpful and good advice. I would recommend her to friends and family.
Good storage units, been there about 5 years with no issues
Nancy is great & always willing to help
Nancy was wonderful and always had a beautiful smile.
Easy. Online tools and apps were a game changer. Value per SQ. Ft of space was top notch.
Great place! Nancy knows everything that goes on here and is always on the ball. Thank you!
I want to extend my deepest gratitude to Liz at Public Storage for her outstanding customer service. Even after regular business hours, Liz went above and beyond to help me secure a storage unit, ensuring I had a place to store my belongings. Her dedication and willingness to assist, even when it wasn't convenient, truly made a difference. Thank you, Liz, for your exceptional support!
Everyone was so kind, Liz especially made everything so seamless. The property is clean and nice, and my storage unit was perfect. Move in and move out was easy and the property feels really safe! I had no worries about my items being stolen or damaged during their time at this facility. Thank you Public storage!!
I needed a storage unit ASAP and Liz show me the unit and it was eaxactly what I needed. She was very helpful and very nice. Thanks
Liz helped me so much and was amazing with a positive attitude and energy.
The manager Nancy is extremely informative and helpful!
Liz was SO helpful & extremely kind!
I highly recommend renting a Unit at this location! :)
Liz had great customer service! Answered all of my questions and set up my unit with ease! 100% recommend!
Liz has helped me several times while I’ve had my unit here. She helped me get my unit moved over to a buddy of mine and it was a seamless transition that took less than 15 minutes! Thanks Liz!!
Nancy was so professional and helpful! I was shown the unit I was interested in, had all my questions answered and paperwork completed in less than 20 minutes. 🤗
Needed help with multiple things and Miss Liz was there at the front to rescue me from myself and sudden circumstances. She was able to help me and I am tremendously grateful. 🙏🙇
Liz she’s great she help me alot with everything that I need
Liz at the Alvin location was super helpful. She is the best!!! I recommend using this location.
Rented a space today. Excellent customer service! Liz was able to answer all my questions!
Thank you Mrs. Nancy for being so helpful and courteous with our visit, showing us what we really needed, we really appreciate it thank you! We'll be recommending our family and friends to this location, thank you Mrs. Nancy
I just loved the customer service..I was so worried about getting a storage and they was helpful at all times
Agent Liz was a tremendous help with our storage. Especially during our hours of need.
Thank you Liz
Jetaime Jones
Great service! Nancy was super helpful and made the process super easy! Highly recommend this location!!
Thank you Liz Scott for providing such good customer service to my wife and I! All our questions were answered and makes it easy to decide what we will do! You were a great help. I love meeting people that make me feel I’ve known them forever.
During my visit at Public Storage today, I found that Ms Liz was very thorough in her explanation regarding a rental unit. She was very professional and has a pleasant personality! She showed me a couple of units which were very clean and not far from the entrance. I think I may be renting a unit here thanks to Ms Liz and her encouraging words!
Liz is awesome! Moving can be stressful but she removed all of my anxiety by helping me out with my unit. Again, she's awesome!
Liz was a great help. She was very patient and clear in explaining things to me.
Liz Scott, is amazing, thank you for all your help! You are the best!
Nancy was very professional and made it very easy for me to rent the storage unit. Thanks!
Nothing is worse then moving the time and headache and finding a place to put all your belongings is way more annoying. But public storage has you covered. There is hidding fees or scams it fair prices for storging all your personal belongings. And they have wonderful people for that. My favorite is Amber is amazing she helped me find the right size for my belongings and a great price month to month for it she has the best customer service. All tho this is not her store she works at she gave nothing but 110% she broke down piece and size of stronger and what it come with. I wanna Thank You Amber for being the best.
Dan was very efficient and knowledgeable and he helped me easily navigate renting a space. He was able to get me moved into a unit that works for me at a very decent price. Thank you Dan!
First Ashley is Awesome! She was very knowledgeable and I enjoyed her presence! I hope Ashley stays here. I know they have whomever they can work this location but from everyone I have spoke to here Ashley was the most knowledgeable and the most helpful! She made my entire day! Plus we have the same name! Way to go Ashley! Keep up the great work hope to see you again!
I came to inquire about a unit and Ashley was very helpful! Unfortunately they didn’t have the size I needed but she gave me a few options around the area and a different size with them and I am so thankful that I didn’t have to go through that. Thank you so much Ashley you’re amazing, if I make a decision and come back I hope to see her!
Kendall is the new property manager and an asset to this Public Storage. She is extremely helpful, personable and knowledgeable. I’ve been with this public storage for a long time and have a couple of units. So I’ve seen managers come and go. Kendall is a breath of fresh air.
Only giving 4 stars bc all the lights are burned out and difficult to see at night to move in. No lights in units either. Ms. Elizabeth the interim mgr is very helpful but I believe moving to a different location. If they would fix the many burned out lights it would be safer.
Nancy was very friendly and helpful.
I have occupied a storage space at Public Storage on Alvin St in Dallas for several years. Liz(Elizabeth) has made the experience less-stressful and more personal. It’s been a joy to have her handle my case. She has worked with fairness and understanding all while being professional.
I just left this place and literally just walked out. My husband and I went to go see about getting a storage unit there. The lady had such an attitude and wouldn't even tell me the sizes of the units. She kept asking what we are wanting to store, like I don't know yet I'm in the middle of a move. She then started yelling at my husband because he asked if she had an 8x8 she yelled at him saying no I have a 10x10 and then she said my husband had an attitude when he didn't so I said I feel you have the attitude and then we walked out and now at the place right in front of it!! DO NOT GO HERE!!!!!
Ms Elizabeth was so helpful and professional
Miss Liz is always nice and always remembers people by name. Thank you for sharing your light!!!!
I recently stopped by to purchase a lock for my unit. I was told that they closed at 6:30, unfortunately it was 6:00. Elizabeth was the late shift worker, already in her car to go home. Not only did she get out of her car to ask what I needed but she unlocked the door and assisted me with my purchase to save me a trip. It was 6:02 at this point. She could have very easily said, "sorry we're closed" but she chose to help me. That is great customer service in my book! Every worker should be more like Elizabeth!
Wonderful service.
Elizabeth is the best!!
Professional, very clean ,
Thanks Elizabeth for your outstanding customer service really recommend anyone that needs a storage to come on down here she will definitely help you on anything you need 👍💯🥰👍💯💯💯😇
Elizabeth was the best helped me get everything done
Had a great experience with MsLiz today when I came to rent my storage! She helped me find the right size and a great promotion! Thank you MsLiz for all your help today
Elizabeth T was a good person got us in out with no problem very respectfully lady appreciate her..... she was a blessing
Liz did a great job of explaining everything and even went so far as to call corporate because a previous account I had was not closed. She spent 15 min on the phone with them just to try and help me get the firstonth half off promotion. Thanks Liz!
Ms Liz is an asset to the company and I'm very pleased! Her professional and courtesy was outstanding: she explained everything to me and was very clear in her explanationS I appreciate the unit she helped me choose! Very nice lady!1
Liz Scott is very sweet lady. Took care of my storage needs. Very convenient location. Excellent follow up and service.
Liz was very helpful and courteous today when helping me with my issue, everything got resolved in a timely manner. Thank you.
Liz did a great job setting us up with the perfect unit!
MS. LIZ WAS VERY PROFESIONAL, SHE MADE SURE I UNDERSTOOD STEP BY STEP. SHE WAS AS KIND AS COULD BE. NOW THAT TYPE OF CUSTOMER SERVICE DESERVES A RAISE!!!
THANK YOU 😊
Ms. LIZ
Liz was wonderful! She made the process so easy and explained the procedure thoroughly! I would highly recommend her and Public Storage.
Elizabeth T. is the most efficient staff member I have encountered at Public Storage. I came by two days ago and there was nobody present, as stated. I returned today and she was present, helpful, friendly, and helped me change my storage unit in order to move this weekend.
She is amazing and I am so thankful for her.
Shanna Jones
Although the staff person was new, she was very helpful and accommodating. We decided the original unit we had rented was too small, and we were able to upgrade on the spot. This is our first visit. Easy to deal with. Well done.
lily was very helpful and descriptive!
Lily is the access to your business. She did a great job. Please give her a race thank you. She’s a five star.
Liz was great a setting me up with my unit. She went into details regarding prices, space, and security. Thank you so much Ms. Liz
Liz was helpful and informative! :)
Just got a new unit. Liz is very efficient, professional, and thorough. She explained everything concisely & completely. This facility is great, easy to access, very clean, and the recent paint job really enhanced the appearance. Thank you, Liz, for making the process so easy.
I was waited on by Ms Liz she was very helpful and a very sweet person she help wit all my needs!!!
Thomas has great customer service made sure we were taken care of
Thomas is amazing very helpful and made us feel like family great customer service
Liz was great and very helpful! Great location!
Thomas is AWESOME! His customer service is REMARKABLE! He should be in MANAGEMENT!
Thomas has great customer service he made sure I was well taken care of thanks so much
Liz was so professional and helpful she showed me couple of units to see which will work best for what I was looking. The property is really clean and secure.
Liz did a wonderful job accommodating me. I was able to move in easily, and she was extremely patient and compassionate with me.
Thomas was a huge help!! He made the process simple and was very knowledgeable also. I highly appreciate him for his kindness and professionalism. Thank you!
Thanks for the great customer service Thomas
Thomas is fantastic on customer support and so friendly with everything. He helped me moved unit because of leaking and it took less than a minute for me to do all of that
Thomas was a great he helped me so much he is a great manager
Thomas was single-handedly one of the best employees I’ve ever interacted with. He was so kind and helped me with a smile and gave answers for every question I had. Love everything about the facility! My unit is perfect. Sales person showed everything and was very knowledgeable. I really appreciated him. Thomas was SO helpful! The facility is great but having a terrific person running it as a manager is the key. He was upbeat and pleasant.
Thomas was very helpful I’ve came back to this location for the second time!!! He is always good
Great experience, Thomas is the man, knowledgeable, professional and experienced 👏, Thanks
Jada has great customer service.
Thomas was very helpful. He was enthusiastic and willing to provide us with excellent service every way possible.
The young black girl that helped me she was very sweet very kind extremely nice and helpful she was outstanding!!!
Mr. Thomas was a great manager, he help us out. Thank you so much
Thanks Thomas for all the help you really are a five star property manager thanks
I had a storage locker there for about a week it got broken into before i could raise the insurance and over 5k worth of items got stolen. Then was told the police were called and it was over 4 hours before they showed up if they did i was never sent any information on it and still can't get a hold of anyone there so i don't waste my time driving there. And the insurance company with public storage isn't even attempting to get with them to check for the police report. And i still had to pay for the month.
If I could give this experience a zero i would my mother made a reservation last night before close and we were coming to pay this morning. We show up to pay with our movers at 915am and the person that promised to be here couldn't help us out and someone else was supposed to come help us 3 hours later we are still waiting for assistance been in the phone all morning and still no access....
Thomas has great customer service helped me get in my unit fast and easy. Thanks again Thomas.
Thomas really helped me out thanks again glad you were there.
Thomas is so personable and helpful in so many ways! I couldn’t ask for better new manger for this location.
Nice units, good access, sort of pricey
The service Thomas gave was very helpful
Not very knowledgeable about the spaces size or availability. Had something all over the parking lot in front of office that i stepped in and got on my car.
Thomas is the new manager on alvin and he is amazing Thanks so much.
Turquoise is a very sweet and friendly lady she was a great help she needs to stay a this location all the time
Wonderful customer service!
There is one thing important to me when considering a storage unit. The ability to access my unit. Public storage sold me two faulty locks. I have been unable to access my storage unit for a week. I have been notified it will take 2-3 weeks to cut through the lock for entry. No concession provided or willingness to assist. Inept employees with horrible customer service.
Kelli was very helpful at helping me find a good storage unit.
My storage unit in the A block flooded. Then they offered me another unit and it also flooded. Each time the staff acted shocked. But then rented the unit out again, without repairs, knowing it will flood again. I had to file with insurance and had to repeatedly ask staff to confirm there was water damage because they didn't include the flooding in their official report.
Very nice and helpful woman at the register.
Definitely the best storage experience I’ve ever had! Super clean property, everything was done online and I was given all the correct information i.e gate code, storage number with a map to my unit. When I got to my unit, there was a lock inside(you pay upfront for) in that impossible plastic BUT it was already cut for me. When you’re moving, little things like that hit different. All I can say is whoever works in that office takes the time to make sure it’s easy! Thanks❤️
Very good service with the manager I had to get a bigger storage and she offered me for a great price thank you very much good business service
Great customer service. The lady was quick, showed me and my family the units we were looking in to and took no longer than 10 mins to get everything done.