Public Storage Self-Storage Units at 12343 E Northwest Highway, Dallas, TX

They will raise your rates and keep raising them. Also, my storage unit was broken into. A few days ago. Customer service is hard to reach and they do not seem to care. Stay away!!!!

My overall experience was not good . I started renting a parking spot for my 2019 RV in November 2023 . I was unsure about the spot because of the area, no contact which I learned when I went to see the grounds and my unit was mistakenly tagged by a tow company for being in the wrong spot. I constantly went to see my RV because we utilized it so that made me feel better because everything was in tac . I went to check on my RV in March 2024 and saw my side window open my unit and instantly became alarmed because my family and I had used it a week prior and nothing was wrong and it was secured. My unit was broken into through a window , stole , door was open, all my things were taken including appliances, clothes , liquor Totaling 7000.00 or so worth of damages which Public Storage did not pay anything. This was also surveillance that showed people in and out my unit for several days .It's very hard to communicate with this office especially in a crisis. This leads me here after all I endured I get a letter from a collection agency stating I owe them money I advise that this was a mistake because the refunded me for the few days my RV was there and I evacuated immediately once we saw the damage. I have called and called this can be corrected no response again in another crisis. I need someone to call me to fix the reporting this is ridiculous especially after my nightmare experience.

Destoni was helpful and swift in handling my issue with my unit.

I arrived early to get a unit and sat in my van getting frustrated trying to figure out kiosk an app when This young lady Destoni appeared and walked me through the process and made it so much easier. Thank you Destoni. Good customer service still exists.

I went to grab some things out my storage, when I pulled up the gate was half way open which I knew should have been a red flag but I proceeded to my storage and I opened it and stuff was thrown everywhere! Someone broke into my storage took a lot of valuables but left the tool they used to break in the storage!!! And then locked it back like nothing happened so I wouldn’t have known unless I opened the door pissed is an understatement… called to make a police report they said it can take days, called customer service and they said make a police report and they would reach out the the manager of this location and that can take 72 hours. For this to be my first time ever using storage it was the worst experience and I will not be using them again!

Robert was extremely helpful and the experience was quick and easy!

5⭐️ service

Whatever you do, DO NOT use this location for your storage needs. My storage units were broken into twice. On top of that, after the second time, I chose to I vacate my storages and I left the lock they provided (upon the break in) thinking i was supposed to. I called in and them and explained I had moved 2 hours away and had vacated. I asked if they could remove lock. I was told no the first time. I called back a week later after trying to find someone to go by and remove lock for me and this time I was told they can remove it but will not give me any kind of credit for the month or prorated credit for the month. So $211 for an entire month that it’s empty and it’s empty because it was broken into. Ridiculous. When I first rented the storage there was a team and an office at the location. Now it’s a keyosk so no one to speak to there. It a complete disaster trying to get help. Rent somewhere else

Only virtual no people their

Its clean. Parking isnt much and the area can be a bit confusing to navigate if you have an inside storage facility. The outside ones can be crowded if alot of people are there.

Loop